Just staying overnight on our way to Gulf Shores but was satisfied with everything.Genuine Expedia guest review
"Good location to visit Franklin or stay overnight"
Stayed one night to visit Franklin before heading into Nashville for weekend. Clean room with comfortable queen-size bed and 42" flat screen TV. Location is convenient to modern shopping and eating near I-65 and not far from historic downtown Franklin. Hot breakfast bar was good, but could have used more fruit.Genuine Expedia guest review
"old but the rooms are remodeld and nice"
old but the rooms are remodeld and nice. helpfull desk clerkGenuine Hotels.com guest review
"close to interstate"
Great hotel and a very nice breakfast included! would definitely stay there and recommend to family and friendsGenuine Hotels.com guest review
"Great location for the money"
Not a luxury hotel, but for the money, it was clean and close to where we needed to go and close to entertainment and food after work.Genuine Hotels.com guest review
Very close to downtown and shopping. Very good breakfast.Genuine Expedia guest review
"convenient stop over"
this hotel was good for what it was, on a motorcycle trip cross country, I stayed at this hotel due to some bad weather. the hotel was clean and in good condition, and the breakfast was descent. There are fast food restaurants and grocery stores within walking distance of the hotel. the neighborhood seemed okay too, I think I would have no problems […] staying here in I came through town again, the only thing that would be nice would be a fridge and microwave in the room. Read moreGenuine Hotels.com guest review
"Smelled of nasty tobacco smoke residue!"
This is an older, outdated motel with the outdoor balcony doors to the rooms. If there is anyone smoking near your room on the balcony, the Air conditioner pulls the smoke into your room. Even before turning on the A/C the room had that nasty old motel room musty, tobacco smell. Best Western has been taken off my list of places to spend the night while […] traveling. Also, the A/C did not work properly and it was to warm to sleep comfortably. Luckily it wasn't very hot outside, so it wasn't impossible to get to sleep. Read moreGenuine Hotels.com guest review
subtracted a couple of ranking points for hotel condition because the hot water heater broke on a Sunday and wasn't fixed till Monday. This is an older property, but clean, neat and priced right.Genuine Expedia guest review
Clean room.great location.will stay here again.Genuine Hotels.com guest review
"Moldy mildew stinky room"
Not only was the room dank and damp, but stinky. This is definitely the worst Best Western I've ever stayed at. There were no rooms available in Nashville because of the Taylor Swift concert or we would have left. To top it off, my son was mortified to see the breakfast workers dump scrambled eggs from a plastic bag into the serving trays.Genuine Expedia guest review
"Great Value... Many Amenitites"
We needed to stay close to Nashville and this BW was a perfect place for us. It was comfortable and had many amenities not found in more expensive hotels. Breakfast was hot and plentiful. I would stay there again.Genuine Expedia guest review
"close to destination"
goodGenuine Hotels.com guest review
"Good, cost effective choice"
Room and facility are clean and recently renovated. Breakfast was a bit basic, but included hot and cold elements and the dining area was clean and typical for this level hotel. TV and internet above average. Excellent rate. Would stay again.Genuine Hotels.com guest review
"Close to where our interview was"
Fine until the we came back from interview and found our bath was freshly painted with strong odor so much so we had to change rooms. Had a do not disturb no service sign on front door. Someone didn't honor this at all and left whole room full of paint odor. The desk clerk came out promptly and gave us new key for new room only a few feet away from […] older room. Breakfast bar could be more creative and with more liberty to serve yourself. The hotel lobby was being renovated and looked great but not good on entry as the front drive thru was also being renovated and was closed. Had to come in side door and snake around to lobby and breakfast area. The staff could be more friendly as it seemed that pressure was on most of staff except for the maintenance guy who helped us with ice machine promptly and courteously and the desk clerk was also good spirits. I only say this as constructive criticism for making for a five star staff and motel. As much is possible. For convenience sake I would probably stay again and check out staff and Motel to see the finished work of renovation on motel and staff as they strive to be the best. Read moreGenuine Expedia guest review
"Nice inexpensive lodging with wonderful staff!"
My wife and I stayed at this property for ten nights while searching for a permanent place to live in the Franklin, TN area. It is an older, motel-style property, with outside entrances to each room, while the front desk, breakfast room, and meeting room are in a small separate building. The rooms are kept clean by a small, friendly, hardworking staff. […] Minor maintenance issues were addressed promptly. The front desk staff, especially Nick, were unfailingly hospitable and went out of there way to accommodate the uncertain duration of our stay. A daily hot breakfast (6:00 - 9:00 a.m.) was of decent quality. Scrambled eggs, sausage, biscuits, gravy, an assortment of cereals, and bread items were available. Two minor sources of irritation: the waffle maker was out of order more days than it was working and the lady who runs the breakfast area would turn the television off at 9:00 a.m. sharp, regardless of the number of guests who might still be in the room finishing their meal. Read moreGenuine Expedia guest review
"Great Location and plenty of eateries in the area"
We stayed two nights, the rooms were clean. The only problem we experienced was a "dampness" in the room, even the carpets felt damp but with the humitity so high and perhaps the room had been closed up for awhile? We just made sure we wore our "soled" houseslippers. On the whole, again, the room was clean, bedding clean and clean towels and washcl […] oths. Read moreGenuine Expedia guest review
"Scary motel in Franklin"
it is close to most things in down town Franklin but the motel is kinda of run down and our front door to our room looked like it had been kick in a one point. The room was clean but I did not feel super safe. Also if you have older people in your party this motel does not have an elevator.Genuine Expedia guest review
"Nice motel, convienient to interstate"
We stayed three nights, clean well kept rooms, refrigerator and microwave in the room, pool area and pool clean,workout room, playground, hot breakfast. A great value, the front desk was very accommodating. Would stay again.Genuine Expedia guest review
Older hotel, but right off the interstate and within walking distance to Starbucks, Publix, and within 1 mile of everything you may need. Five stars for location !!!!Genuine Expedia guest review
"Not quite what I expected. Very dissapointed."
The indoor pool in the main building makes the air really stuffy with a strong chlorine smell. The room was very basic, run down and the TV was ancient, not even a flat screen. Our key would not work and the receptionist gave us a cleaning kit and asked us to clean the card reader for them and then retry the key. She did finally come and do it herself […] so that we could get into the room after a long day. It was hit and miss throughout the whole stay whether our key would work or not. The continental breakfast was good, but the dining area left a lot to be desired. Read moreGenuine Expedia guest review
"Bathroom had dirty towel in it upon arrival"
free breakfast is no good , eggs sitting in water , no fresh fruit, Im not hard to please , but just not what i expected . my room had a dirty towel hanging on the shower curtain upon arrival .Employees i interacted with where pleasant and i had no problems checking in or out.Genuine Expedia guest review
"Stay at best western in Franklin"
We stayed due 16 days and had great service staff very friendly they where very attentive to all our needs.Breakfast was good they could have little better selection.Genuine Expedia guest review
"Nice hotel, next to many retail facilities"
Hotel could use better pillows, not soft enough. Was towing a trailer, had plenty of room to park. Enjoyed the breakfast and the staff was very nice. Room was clean and comfortable.Genuine Expedia guest review
"Nice hotel just off freeway, easy access and entry"
Good experience. Quiet, clean room. Manager/Owner on duty was extremely helpful and very cordial. Would stay here again.Genuine Expedia guest review
Room was overpriced because of proximity to Nashville, so it probably was more expensive than it should have been. Second floor had no elevator access. Continental breakfast was packed and only ran until 9:00 am, so after we waited for people to clear out, we missed it altogether. Rooms had been updated recently and decor was nice. Rooms were clean; […] bed was comfortable. Read moreGenuine Hotels.com guest review
"The room was average."
The only problem I had was when I returned home I killed a roach that night. I had never seen one before in my house and the only thing I could figure was it came from my suitcase that was lying in the hallway near my kitchen. I ignored a traveler photo that showed a roach in one of the rooms and now I wish I had. They also lacked in packing and we […] only had one car. However they do have a really nice pool area. Read moreGenuine Expedia guest review
"Great service and breakfast"
Our assigned room smelled of smoke so we were quickly moved. Hot breakfast was great: Hot waffles, scrambled eggs, sausage patties, biscuits and gravy or grits. Room appeared to have been recently remodeled and was very clean.Genuine Hotels.com guest review
Hotel was near a variety of eateries and shopping areas within a 5 mile radius of business meeting. Quiet and peaceful!!!Genuine Expedia guest review
"Just an awful hotel"
Older hotel but, full of construction workers, literally 100's of construction workers lounging about on the balcony's drinking and eating all nite. It really made you wonder if your stuff would still be outside the next morning. Never stay hereGenuine Hotels.com guest review
"A filthy dump"
Surly night desk clerk - no elevators - room filthy - no electrical outlets - uncomfortable bed - low quality linens - should be rated one starGenuine Expedia guest review
Nice older property. Clean room with good towels. Very quiet considering location. Convenient to interstate, major shopping, and dining. One minor drawback is outside opening doors.Genuine Expedia guest review
OK. close to interstate. easy to get to airport from hotel, but not too close.Genuine Expedia guest review
This is a mixed review. I can't say anything bad about the staff, or the cleanliness of the room, or the complimentary breakfast. All those are positives. However, the hotel is an older facility. It's built in a classic seventies style, two story with door opening to the outside. We actually weren't in the room for very long--just to spend the night […] & get up & go in the morning. It's located off the interstate one exit down from Cool Springs Mall. I probably wouldn't stay here again. I think I'd rather pay a little more money and stay somewhere a little more updated. But for the money, it was adequate. Read moreGenuine Hotels.com guest review
"Great place to stop"
An older hotel-motel design but very tidy and obvious that an effort has been made to update and keep fresher. A safe place to stop with a great pool for the kids, player and large breakfast. Obviously not a Hilton but a good value for cleanliness for the family on a long trip. Other hotels were $117 plus, this one was $90. $60 was not tidy at all.Genuine Expedia guest review
"The Best-Best Western"
Friendly, knowledgeable and helpful staff. Clean room with plenty of hot water. Good internet service. Very nice complimentary breakfast. Close to interstate, restaurants & shopping.Genuine Expedia guest review
"good price, friendly staff, nice outdoor pool"
came in for a wedding. 'stayed 2 nights. Staff were friendly and helpful when I had questions. Pool was great.Genuine Expedia guest review
"Transfer a grand child to parents."
We had nice overnight stay and visit. Especially enjoyed the fine breakfast and service.Genuine Expedia guest review
Like itGenuine Hotels.com guest review
It was clean and comfortable. The only thing is that we had a queen bed, but it felt smaller. Also the bathroom light flicked, kind of annoying while you take a shower. One other thing was that the tables in the dining room should be cleaned once other guests leave a little more often. Both mornings had same sitation.Genuine Hotels.com guest review
"Older property, decent location"
Ok hotel on a main road. Maintained ok. My tv wouldn't work at first - had to make two requests before getting someone to come and take a look. Pool not accessible until 8:30 am which didn't work for my availability. Decent hot breakfast with variety (though eggs didn't taste real). Good value if you don't need too much space or luxury. Info on site […] says rooms have microwaves and refrigerators... They don't. Read moreGenuine Expedia guest review
Mediocre at best. 3 senior citizens, all ladies, put on the second floor, help left us stranded in a rainstorm in getting our luggage in. First put us in a smoking room when I had asked for a non-smoking room, AC unit very loud when it came on. We just weren't very impressed. Sorry.Genuine Hotels.com guest review
"Great getaway hotel location"
My husband and I were visiting Nashville for the first time for our 21st wedding anniversary. The staff was friendly and very helpful in suggesting places to visit and eat. One woman even printed a list of nearby top restaurants for us! We had a great time!Genuine Expedia guest review
"Skip this one"
The toilet was broken and the maintenance guy couldn't get it fixed. While we waited to be moved to another room because they were "pretty tight" on rooms, the toilet starting shooting out water everywhere. My husband ended up working on the toilet to keep the room from flooding. You couldn't walk on the carpet in bare feet it was so dirty.Genuine Expedia guest review
Room had been updated. The bed was very comfortable. It included a breakfast which was good. It was better than a buffet breakfast I had later on my trip which cost $11 per day. The eggs were very fluffy and some of the best I have had. The biscuits and gravy were also good.Genuine Expedia guest review
"easy to get to ."
the room was very clean but O so small. Quite and but off the highway. The breakfast bar had all you could ask for but no seating. The staff w as friendly and ready to help.cGenuine Expedia guest review
My stay was good at this hotel except, i did not get a wake up call when i asked for one, there was hardly any food left, and they did not have a phone book in the room when i ask for one. Other than those, it was great.. Thank u...Genuine Hotels.com guest review
We arrived early and I wasn't impressed with the attitude of the girl at check in. We just left and came back later that afternoon to check in. Other then one rude employee everything else was great!Genuine Hotels.com guest review
"Surprised By The Room"
Excellent room for the price. It undoubtedly is the cleanest room we've ever booked. Everything was in order. Excellent, friendly service. If possible we will book that same room next month.Genuine Hotels.com guest review
"not so good"
it appeared that part of the hotel was more geared toward long term livingGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )