I have stayed at several similar - priced hotels in the area and they were all okay, but I like this one the best. It's clean, recently renovated, bed is comfortable, lunch is okay, TV is fine, internet is faster than most hotels. Biggest drawback is that it's motel-style with external door and therfore more noise in the morning.Genuine Hotels.com guest review
"Close to Interstate."
No complaints! The stay was an overnight stay on our way home from a college visit with my daughter. Convenient, clean, good breakfast.Genuine Hotels.com guest review
"Nice except for....."
Nice, except ........There was a large inch opening/gap under the door when closed. So large that sunlight came in! Later on, in the evening, the wind and cold air came through!Genuine Expedia guest review
"roach in bathroom"
Great location....Check in was easy. When we got to our room the toilet was running and would not flush. There were 'skid marks' in toilet. Toilet was dirty. Someone came in and fixed toilet so it would at least flush, after we called and notified front desk. There was a small roach crawling around floor by toilet. We did not eat breakfast because of […] the roach in our room........ Read moreGenuine Expedia guest review
The toilet was dirty and the floor wasn't mopped. We also saw a couple of small cockroaches. These things were disappointing because otherwise, the hotel and room itself were nice and clean.Genuine Hotels.com guest review
Nice and clean room.Genuine Hotels.com guest review
"Convenient location for travel to family & friends"
Hotel was very helpful in adjusting my stay when unexpected cancellation was needed.Room was comfortable.Continental breakfast was better than some I have had.The location was ideal for my travel to family south & coming back North after my stay.Genuine Hotels.com guest review
Updated , Nice and clean was good for the money. Some road noise.Genuine Hotels.com guest review
"A Night in Franklin, TN"
It was good.Genuine Hotels.com guest review
The room smelled bad (I Febreezed it twice a day to keep it smelling nice while I was there), and poorly maintained -- cracked sink, stained upholstery. Housekeeping hadn't left any shampoo or conditioner and didn't on either of the next two mornings' cleanings. Washcloths had permanent shadows of stains in the centers and were worn very thin. My brother's […] room -- a smoking room in a newer building -- had none of these problems. The coffee was like weak tea and the breakfast food was minimal and monitored. Simply put, I would NEVER stay here again. Read moreGenuine Hotels.com guest review
"Cheer tourney stay"
I was not aware there was no internal hall/elevator to get to our room which was at the further most corner, upper level...with no parking left close to our room and the temps in the 20's. The room, though, was comfortable, clean and warm. The breakfast was good and fresh. Check-in/out was easy and quick. Great value overall!Genuine Hotels.com guest review
was very disappointed to find out that the hotel has outside entrances after I called (India) and was told the entrance was inside. I am a female traveling alone and do not stay at hotels with entrances in the parking lot!Genuine Hotels.com guest review
This was just a bad overall experience. My room was supposed to be non smoking, but smelled of smoke from the moment I walked in. My clothes smelled of smoke the next day. The hotel looked as if it were being renovated on the back side where my room was located. The bathroom was not cleaned well, the shower curtain had blue stains on it. Then when I […] was checking out, the front desk clerk would not give me a receipt for my stay (not great when I have to log my expenses for work), and told me my email confirmation was good enough. It was not good enough, and neither was this hotel. I suggest staying somehwere else. Read moreGenuine Expedia guest review
This place is a dump.Genuine Hotels.com guest review
FOR A NON-SMOKING ROOM THERE WAS AN OVERWHELMING ODOR OF SMOKE. THERE WERE 3 CIGARETTE BURN HOLES IN THE BED AND BED COVER. (IN DIFFERNET SPOTS) THE NOISE OUTSIDE MADE IT DIFFICULT TO GET TO SLEEP, EVEN AFTER ASKING THE NIGHT CLERK FOR ASSISTANCE. THERE WAS BANGING ON THE WALL FROM THE ROOM NEXT DOOR. LOUD RUDE AND CRUDE COMMENTS WERE MADE WHILE UNLOADING […] MY CAR, SO I HAD MY DAUGHTER STAY IN THE ROOM WHILE I GOT THE REST OF OUR BELONGINGS. DURING THE SHORT TIME IT TOOK ME TO DO THAT "HOUSE KEEPING" HAD BEEN IN THE ROOM AND BACK OUT. I DID NOT LIKE THAT AT ALL! (MY DAUGHTER IS 8 YEARS OLD) THE NEXT MORNING AS I WAS GETTING OUT OF THE SHOWER I NOTICE VOMIT CAKED ON THE SIDE OF THE TOLIET. I WILL NEVER STAY THERE AGAIN. WHY HOTEL.COM SUGESSTED THIS HOTEL I WILL NEVER UNDERSTAND. Read moreGenuine Hotels.com guest review
Just ok for priceGenuine Hotels.com guest review
A good value right off Rt65. Easy access to both Franklin, with a number of very good resaurants, and downtown Nashville. A Starbucks next door. Rooms are set back a ways from highways so traffic noise was minimal. Bed was very comfortable. Would stay here again.Genuine Hotels.com guest review
"Smoking Room and no Ash tray"
Over all nice room for the price. Only place I know of that has smoking rooms without an ash tray. Compared to other rooms at same price in the area, this room was nicer.Genuine Expedia guest review
"Not the "Best" Western"
We normally try to book Best Westerns, Hampton Inn, Hilton Garden or comparable, and have not been disappointed by any of these three chains, until this trip. There are a number of things to note about this location. First this is an 'open' motel style facility, where the door opens right into the parking lot. Our room was on the back side of the building […] and the lot was very dark, and made my wife uncomfortable. Additionally other guests got up early and started/idled their diesel vehicles which woke us up. There was no HBO, though the TV channel guide said there was. The desk clerk said "hmmm...we just changed our cable service, maybe it no longer includes HBO." Shouldn't a desk clerk know this? There was construction going on in adjacent rooms that went on til early evening. On our second day we came back late afternoon to grab a power nap only to be awaken by some loud power tools being used next door at 5:30PM. Finally, the room was a no-smoking room, but did have a distinct smell of old smoke, and while I suppose it was acceptably clean it was not as clean as I have become accustomed to from other Best Western locations. Read moreGenuine Hotels.com guest review
Not happy that I speent $80 via Hotels.com for a room I could have got for $70 right at the desk. Lots of noisy renovation going on;lots of rude people talking outside on balcony late; darn dogs barking in a couple roomsb but a great breakfast. Way below normal Best Weatern standards. Wont go back; wont use hotels.comGenuine Hotels.com guest review
"Clean and comfortable"
Room was clean, carpet new, breakfast was good and the price was right. All & all, a good combination. The breakfast room attendant even served up the hot food onto our plates. We'll stay here again!Genuine Hotels.com guest review
Clean motel with good access to Nashville and Franklin.Genuine Expedia guest review
Compared to our last stay at this motel they are remodeling the rooms and we had one of those. Everything was fresh and clean. We were there for the Indian Pow Wow in Mt. Juliet, Tn. which we enjoyed. We were able to go downtown Franklin and to Cool Springs Mall which wasn't that far from the motel. There is a wonderful pizza parlor by the name of the […] Nashville Pizza Company near by and we don't go to Franklin with out eating at McQuary's Irish Bar and Grill for their wonderful Bread Pudding French Toast which is my favorite and the Irish omelet which is my sons. We will definitely stay at the Best Western again. Read moreGenuine Hotels.com guest review
"just a wekend ge taway"
it was nice. people friendly. room clean and close to everything you can think of. location was good just a little far from Nashville but ok. Hotel amenities was good but wish it had a microwave and frig. but we had the one bed room.. Service was good and the workers was friendly. room real clean. good place to stay. would go back to themGenuine Hotels.com guest review
The rooms were clean. The weather was cool outside (thank goodness) because the AC in the room never got to the desired temperature. The bathroom was clean but by the end of the shower, you're standing in a couple inches of water. Good continental breakfast. Covenient to I-65.Genuine Expedia guest review
Although this hotel is older it is very clean. Didn't like the breakfast.Genuine Hotels.com guest review
Just staying overnight on our way to Gulf Shores but was satisfied with everything.Genuine Expedia guest review
"Good location to visit Franklin or stay overnight"
Stayed one night to visit Franklin before heading into Nashville for weekend. Clean room with comfortable queen-size bed and 42" flat screen TV. Location is convenient to modern shopping and eating near I-65 and not far from historic downtown Franklin. Hot breakfast bar was good, but could have used more fruit.Genuine Expedia guest review
"old but the rooms are remodeld and nice"
old but the rooms are remodeld and nice. helpfull desk clerkGenuine Hotels.com guest review
"close to interstate"
Great hotel and a very nice breakfast included! would definitely stay there and recommend to family and friendsGenuine Hotels.com guest review
"Great location for the money"
Not a luxury hotel, but for the money, it was clean and close to where we needed to go and close to entertainment and food after work.Genuine Hotels.com guest review
Very close to downtown and shopping. Very good breakfast.Genuine Expedia guest review
"convenient stop over"
this hotel was good for what it was, on a motorcycle trip cross country, I stayed at this hotel due to some bad weather. the hotel was clean and in good condition, and the breakfast was descent. There are fast food restaurants and grocery stores within walking distance of the hotel. the neighborhood seemed okay too, I think I would have no problems […] staying here in I came through town again, the only thing that would be nice would be a fridge and microwave in the room. Read moreGenuine Hotels.com guest review
"Smelled of nasty tobacco smoke residue!"
This is an older, outdated motel with the outdoor balcony doors to the rooms. If there is anyone smoking near your room on the balcony, the Air conditioner pulls the smoke into your room. Even before turning on the A/C the room had that nasty old motel room musty, tobacco smell. Best Western has been taken off my list of places to spend the night while […] traveling. Also, the A/C did not work properly and it was to warm to sleep comfortably. Luckily it wasn't very hot outside, so it wasn't impossible to get to sleep. Read moreGenuine Hotels.com guest review
subtracted a couple of ranking points for hotel condition because the hot water heater broke on a Sunday and wasn't fixed till Monday. This is an older property, but clean, neat and priced right.Genuine Expedia guest review
Clean room.great location.will stay here again.Genuine Hotels.com guest review
"Moldy mildew stinky room"
Not only was the room dank and damp, but stinky. This is definitely the worst Best Western I've ever stayed at. There were no rooms available in Nashville because of the Taylor Swift concert or we would have left. To top it off, my son was mortified to see the breakfast workers dump scrambled eggs from a plastic bag into the serving trays.Genuine Expedia guest review
"Great Value... Many Amenitites"
We needed to stay close to Nashville and this BW was a perfect place for us. It was comfortable and had many amenities not found in more expensive hotels. Breakfast was hot and plentiful. I would stay there again.Genuine Expedia guest review
"close to destination"
goodGenuine Hotels.com guest review
"Good, cost effective choice"
Room and facility are clean and recently renovated. Breakfast was a bit basic, but included hot and cold elements and the dining area was clean and typical for this level hotel. TV and internet above average. Excellent rate. Would stay again.Genuine Hotels.com guest review
"Close to where our interview was"
Fine until the we came back from interview and found our bath was freshly painted with strong odor so much so we had to change rooms. Had a do not disturb no service sign on front door. Someone didn't honor this at all and left whole room full of paint odor. The desk clerk came out promptly and gave us new key for new room only a few feet away from […] older room. Breakfast bar could be more creative and with more liberty to serve yourself. The hotel lobby was being renovated and looked great but not good on entry as the front drive thru was also being renovated and was closed. Had to come in side door and snake around to lobby and breakfast area. The staff could be more friendly as it seemed that pressure was on most of staff except for the maintenance guy who helped us with ice machine promptly and courteously and the desk clerk was also good spirits. I only say this as constructive criticism for making for a five star staff and motel. As much is possible. For convenience sake I would probably stay again and check out staff and Motel to see the finished work of renovation on motel and staff as they strive to be the best. Read moreGenuine Expedia guest review
"Nice inexpensive lodging with wonderful staff!"
My wife and I stayed at this property for ten nights while searching for a permanent place to live in the Franklin, TN area. It is an older, motel-style property, with outside entrances to each room, while the front desk, breakfast room, and meeting room are in a small separate building. The rooms are kept clean by a small, friendly, hardworking staff. […] Minor maintenance issues were addressed promptly. The front desk staff, especially Nick, were unfailingly hospitable and went out of there way to accommodate the uncertain duration of our stay. A daily hot breakfast (6:00 - 9:00 a.m.) was of decent quality. Scrambled eggs, sausage, biscuits, gravy, an assortment of cereals, and bread items were available. Two minor sources of irritation: the waffle maker was out of order more days than it was working and the lady who runs the breakfast area would turn the television off at 9:00 a.m. sharp, regardless of the number of guests who might still be in the room finishing their meal. Read moreGenuine Expedia guest review
"Great Location and plenty of eateries in the area"
We stayed two nights, the rooms were clean. The only problem we experienced was a "dampness" in the room, even the carpets felt damp but with the humitity so high and perhaps the room had been closed up for awhile? We just made sure we wore our "soled" houseslippers. On the whole, again, the room was clean, bedding clean and clean towels and washcl […] oths. Read moreGenuine Expedia guest review
"Scary motel in Franklin"
it is close to most things in down town Franklin but the motel is kinda of run down and our front door to our room looked like it had been kick in a one point. The room was clean but I did not feel super safe. Also if you have older people in your party this motel does not have an elevator.Genuine Expedia guest review
"Nice motel, convienient to interstate"
We stayed three nights, clean well kept rooms, refrigerator and microwave in the room, pool area and pool clean,workout room, playground, hot breakfast. A great value, the front desk was very accommodating. Would stay again.Genuine Expedia guest review
Older hotel, but right off the interstate and within walking distance to Starbucks, Publix, and within 1 mile of everything you may need. Five stars for location !!!!Genuine Expedia guest review
"Not quite what I expected. Very dissapointed."
The indoor pool in the main building makes the air really stuffy with a strong chlorine smell. The room was very basic, run down and the TV was ancient, not even a flat screen. Our key would not work and the receptionist gave us a cleaning kit and asked us to clean the card reader for them and then retry the key. She did finally come and do it herself […] so that we could get into the room after a long day. It was hit and miss throughout the whole stay whether our key would work or not. The continental breakfast was good, but the dining area left a lot to be desired. Read moreGenuine Expedia guest review
"Bathroom had dirty towel in it upon arrival"
free breakfast is no good , eggs sitting in water , no fresh fruit, Im not hard to please , but just not what i expected . my room had a dirty towel hanging on the shower curtain upon arrival .Employees i interacted with where pleasant and i had no problems checking in or out.Genuine Expedia guest review
"Stay at best western in Franklin"
We stayed due 16 days and had great service staff very friendly they where very attentive to all our needs.Breakfast was good they could have little better selection.Genuine Expedia guest review
"Nice hotel, next to many retail facilities"
Hotel could use better pillows, not soft enough. Was towing a trailer, had plenty of room to park. Enjoyed the breakfast and the staff was very nice. Room was clean and comfortable.Genuine Expedia guest review
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