"A aged but grand hotel"
I booked a deluxe room with lake view, and was given a room on second floor with AC but no air ventilation outlet. When night falls, the room became very humidified and all the beddings and our belongings became wet. Call the reception, they upgraded us one floor up to a room with an AC that has air ventilation outlet; but unfortunately we already lost […] one night of sleep. Otherwise, this is a fine and lovely hotel, with pleasant staffs and beautiful surrounding. I suggest the hotel renovate their older rooms on the lower floors. Read moreGenuine Hotels.com guest review
"Excellent - Highly Recommended"
During a period of three weeks while traveling throughout Asia, I had the opportunity to spend 4 nights at the Dusit Thani - and it was the highlight of my trip. From the moment I arrived, until I left - the hotel staff was gracious, friendly, and welcoming. I was very pleased with the price/value - and the secluded nature of the Laguna resort area […] added to the rest and rejuvenation I was seeking. Read moreGenuine Expedia guest review
"Beautiful Beach, Quiet, Away from Touristy Phuket"
American couple, late 20s. We had an excellent stay at Dusit Thani Laguna and would definitely stay there again. The breakfast was outstanding and the hotel beach is excellent. Great swimming amongst crashing waves at sunset. We loved the location because it's away from very busy areas of southern Phuket and a much quieter beach, not full of chairs […] and umbrellas and people selling things. There are some great restaurants along the beach front you can just walk to and a free shuttle that takes you around other areas of the neighborhood. Another perk, when you book any day trips to Phi Phi islands or other ports, it seems the location of this hotel allows for you to be the last group picked up and the first ones dropped off....which is not to be taken for granted. Read moreGenuine Hotels.com guest review
"Beautiful room beach front"
It was a very nice staying, the room was nice, beautiful in details with flowers, and cozy, right in front of the ocean. The staff was SUPER NICE, we loved the staff from the restaurant , but all of them was always nice and helpful. Would definitely stay again at Dusit. The only bad point is that the beach sand is not the best, cause it has lots of […] small shells/stones, so it kind of hurts our feet. Read moreGenuine Hotels.com guest review
"Great family stay"
Great location for a family holiday. The Laguna estate offers a great variety of activities for kids including pony rides, feeding/patting baby elephants, riding elephants and much more.Genuine Hotels.com guest review
"would be perfect in the dry season"
Beautiful resort with excellent customer service. They could really use some more outdoor areas that are protected from the rain with canopies etc., or at least some bigger beach umbrellas. We weren't able to spend much time out by the pool or beach when we were there because of the constant rain storms. There was a nice bar inside, though.Genuine Expedia guest review
"Mold and dirty rooms"
The room smelled like mold and there was visible signs of mold all over the ceilings and walls. The furniture, phone and closet was dirty. The phone actually smelled when you used it to make a call. The beach was covered with cigarette butts and styrofoam. Would definately not stay again.Genuine Hotels.com guest review
"Great Staff. Beautiful grounds."
The staff was perfect. Went out of their way to make sure our stay was comfortable. They were very friendly with the kids. The grounds were incredible. Beach was beautiful. You were never sharing with too many people. Breakfast was great. Getting around the island from DT was really easy. My only issue was the size of the room. We did have an extra […] bed in the room which made us feel really cramped. Otherwise a great hotel. Would definitely stay there again. Read moreGenuine Expedia guest review
"Fantastic as ALWAYS!!!"
The only reason I am giving the service 4 out of 5 is that they were training a few new employees, but the old staff were wonderful as always!!! Like going to stay with old friends eveytime we stay at Dusit Phuket :) You can not beat the location or the facilities for a fun filled family vacation with golfing parents. Can't wait until our next stay […] .... Read moreGenuine Hotels.com guest review
"Great for a relaxing vacation on the beach"
Very relaxing and beatiful Thai cultural setting, the hotel situated on a quieter beach with many local restaurants and bars on the beach, we loved it! We enjoyed our beach walk, elephant ride on the beach. Massages on the beach is superb.Genuine Expedia guest review
"Great 7 days"
We stayed in the pool villa or 7 days, the staff were very helpful and friendly. The villa has a small pool which was enough for kids and relaxation.Genuine Expedia guest review
"Love it !"
Not the first time we choose this hotel , and not the last, love it, beach of this hotel awesome .Genuine Expedia guest review
I luv this hotel is just amazing!Genuine Hotels.com guest review
Stayed here for 3 nights and was very impressed by the hotel's friendly staff, the quality and value of their Thai restaurant (Ruen Thai), and the clean and extensive beach. The Laguna Beach area, in which the Dusit Thani hotel is situated, is an integrated real estate development and provides all facilities and services one would need. It's a great […] place to spend a few days of downtime by the beach. Free wi-fi throughout the property. Read moreGenuine Expedia guest review
nice view and location.frindly atmospher and very secure area.Genuine Expedia guest review
"Excellent service from a well known brand"
Despite the relatively aged and traditional Thai decor of this resort, the service throughout my trip has been outstanding. The staff were courteous, helpful and spoken decent English. In particular, the concierge was able to arrange the excursions I asked for. The (ocean view) room was clean and decent sized. Though the catch is... it wasn't exactly […] ocean facing. I had to walk out onto the balcony and look to my right in order to see the ocean. All-in-all my stay was comfortable and enjoyable. Read moreGenuine Hotels.com guest review
Perfect in any way, especially the club rooms, opening on the garden and the beach.Genuine Expedia guest review
At the time of our visit the hotel was probably only 30% full, so there were not too many people around. The gardens and beachside location are just great for relaxing , reading a book, with lots of shade if desired. The buffet was excellent as was dinner in La Trattoria restaurant. Lots of other dining options in the surrounding area, including right […] on the sand. A bargain at the price paid, albeit off season and weather not great, but a very relaxing place to unwind for a few days. Read moreGenuine Expedia guest review
"Best place to stay on the island"
After reading all the positive reviews all over the web about Dusit, we decided to book it. That, and the fact the Expedia rate was so good. The Dusit was the definition of full-service. We booked their shuttle from the airport (because there are a lot of taxi scams there) and it was the nicest shuttle ever, with leather seats and curtains on the windows. […] We also found out that you can book the hotel shuttle to Phuket City or Patong Beach for the same price as a cab (IF they don't scam you), so you can ride in style and safety. Whatever you need, just ask one of the many front desk people and they will help you. There's even a free shuttle and free boat around the Laguna area. The included buffet breakfast was fantastic with fresh tropical fruit (safe to eat) and international dishes. The room itself was clean and nicely appointed, very comfortable. Staff was super friendly and helpful! Read moreGenuine Expedia guest review
"Fantastic service, very clean"
A real haven of peace and tranquility, however, food is overpriced (considering there are much cheaper alternatives of the same quality in the surrounding area) .Genuine Hotels.com guest review
"Perfect for family"
Excellent service... Recreational desk offers day trips but they are slightly expensive ...wish the private beach on site offered water sports .. Amazing buffet spread for breakfast .. Overall felt happy n worth the moneyGenuine Hotels.com guest review
"Great resort for family"
It was nice and comfortable stay.Genuine Hotels.com guest review
"Great Staff Service but Conditions a bt tired"
Great staff at reception, concierge (with good advice on car rental and places of attractions), housekeeping. But, room condition a bit tired, with the bathroom sliding doors almost coming off the track and at least a mosquito was flying around each day in the room despite daily cleaning. The pool is tiny compared to neighbouring hotels, and by 1130am, […] at a certain part of the pool, we can already see a layer of oil (possibly from sun block lotion) floating amidst dried leaves dropped from casuarina trees around. however, the garden, kids playground (aged with some rust) are very well shaded, so don't have to worry about too much Sun exposure. A nice private beach stretch. Overall, a good experience. Read moreGenuine Hotels.com guest review
"honeymoon in Laguna"
The Dusit Thani Laguna is a great place to stay if you want to be in a more private, secluded part of Phuket. We were here for 4 nights and were welcomed with a lovely fruit basket, bottle of reserve red and a cake to begin our celebrations! The hotel is well-designed and airy, with great views of the beach. The enitre Laguna area is a residential/ […] hospitality real estate development with many good resorts such as angsana spa, banyan tree, movenpick and outrigger, all spread along one long stretch of beach. All of these hotels are inter-linked, you could check into one and eat a meal at another, bill it back to your hotel room! There are also free shuttles (by ferry and by tuk-tuk) plying between the hotels. The breakfast is great with plenty of vegetarian options too. The staff is friendly and will give you good local food and nightlife tips when asked. The best part we found about this hotel was that there were plenty of options to eat outside of the hotel: there are small restaurants (shacks) on either side of the beach, so a ten-minute walk, and you have great-priced food (the hotel food is a bit pricey and we were on a budget). The best place we found was this restaurant called 'Lotus' near the movenpick which serves fresh seafood to order which you can enjoy by the seaside with live music. Also, the beach has a few tour operators who can book your day trips. Please remember to negotiate for the prices! Overall, great place to stay, specially with family. Read moreGenuine Hotels.com guest review
"Hotel at beach"
Fantastic location, great hotel. Good for children. Lovely pool & great family vacationGenuine Expedia guest review
"Lovely hotel and great location"
Had a great time at this hotel. Beautiful setting and the Laguna area is lovely.Genuine Hotels.com guest review
I highly recommend this resort. We could really escape the world in this all inclusive paradise. Every aspect if our stay was managed in a professional, courteous and polite manner. Staff were very approachable and always able to provide assistance and accurate advice. We thoroughly enjoyed the experience.Genuine Expedia guest review
Lovely hotel and beach. The staff are very friendly and always ready to help and answer any questions. My 7 and 3 year old kids love the beach and the breakfast buffet. There is plenty of massage service and hair braiding, manicure, pedicure services by ladies on the beach at the hotel. They are much cheaper than the angsana spa but no way near as fancy. […] We enjoyed dining at all the restaurants at the hotel. The kids club was rather quiet though. The staff at the kids club was very friendly but there were no other kids there so my 7 yr old didn't want to go either. Read moreGenuine Hotels.com guest review
Quite possibly the nicest hotel staff you will ever meet! We found the restaurants a bit overpriced but there are plenty of cheaper options close by. Take advantage of the shuttle services to explore the Laguna area if you need a change in scenery. Oh and the breakfast buffet was amazing!Genuine Hotels.com guest review
"Amazing hotel and beach, but expensive food & SPA"
Very pleasant and charming hotel, really friendly staff, a bit old furniture and unconvenient air conditioners (blow too hard directly to the bed). Insect nets on window would be nice. Anyway, had amazing experience, thanks guys!Genuine Expedia guest review
"Good hotel for young families not far from Airport"
The staff are very good and attentive. Good swimming pools well suited to young children. A no fuss stay away from the noise down South.Genuine Expedia guest review
"Not up to the mark"
Hotel location is good, overall ambience is nice, staff is very courteous and helpful. But I felt that the hotel is totally run down and old and level of maintenance doesnot reflect the star rating of the hotel or comes lose to what you see in pictures. Seems overpriced for the room quality and services.Genuine Expedia guest review
We (family w/ 2 teenagers) enjoyed our second stay this year in the Dusit Thani, staying once again in the fabulous Lagoona Pool Villas. These villas are top notch, well appointed and very spacious. Unfortunately, the villa we stayed in this time was showing a little wear and tear on the furnishings, which I guess is to be expected by the time we get […] to low season (June). In no way however did this detract from our stay. Really a fantastic resort, which we will continue to frequent while we live in SE Asia. Read moreGenuine Expedia guest review
"Wonderful place to visit"
Everything was superb and the experience was wonderful. I will be returning there sometime in the near futureGenuine Expedia guest review
"Good experience in Phuket"
We stay in a ville suite. It is the first time for a ville experience which is great and enjoyable. The hotel service is good and comfortable. Will consider to go back. Shuttle bus to close by hotels which give you more choice of restaurent and spa.Genuine Expedia guest review
We had a pool villa & the comfort & layout of the rooms were excellent. Would love to returnGenuine Hotels.com guest review
"Excellent relaxing Holiday, beach restaraunts VG"
The Dusit Laguana was an excellent hotel, in an excellent location. Cannot fault staff, service etc and would recommend paying the extra for a Club Room. Will be backGenuine Expedia guest review
"club room - misleading"
We booked 4 nights in a Club room as part of our honeymoon in Nov 2012 as a treat however very disappointed with the hotel. We never stayed with Dusit before so gave it a go as it claims to be a 5 -star hotel chain in thailand. On the website it stated that the CLUB ROOM is " Only a few steps away from Phuket's longest beachfront" and "The endless […] attractions of sea view off the private patio" . That is SO NOT TRUE. Our rooms is facing directly to the back of the italian restaurant, full of cooking smells and all that! There's only about a 10 degrees sea view that we can get from our room. ( i have to say some rooms are amazing as its directly facing the sea but we just feel that they CAN NOT sell the room we stayed as a CLUB ROOM. I would say only 25% of the club rooms are truly fulfil what they described as a Club Room) Rooms are not very clean either. We found an opened can of soft drinks in our fridge and spillage also. Read moreGenuine Expedia guest review
"Great Place to Stay"
Best place we have stayed at. Everyone so helpful & friendly.Genuine Expedia guest review
Our stay was fantastic, all amenities were fantastic.Room was exceptionally maintained and the hotel grounds were beautiful.We chose it to get away from the chaos of Patong, yet getting back to Patong and other areas is pricey and you must get a taxi to supermarkets etc etc.There is not a lot around the immediate vicinity of the hotel, but this is not […] necessarily a bad thing.Perfect hotel if you don't plan on leaving the grounds. Read moreGenuine Hotels.com guest review
What a wonderful time. We booked 4 nights in a club room and was upgraded to a suite on arrival. From check in to check out it was a wonderful experience in a fabulous hotel. The food in the Thai restaurant was the best Thai we had during our entire trip. The breakfast was a mix of western and local foods with everything from fresh omelets to spicy […] Thai noodles. Right on the beach which was not crowded at all, we went to Patong beach and it was packed. We took a taxi from the hotel to go shopping and sight seeing for the day. The driver was nice a drove very safe stopping at various shops and waiting for us to shop. The whole day cost us 2000 baht ($60. usd). The entire staff was very nice and eager to help with what ever you need and with a constant smile. I highly recommend this hotel to anyone from honeymooners to full families. Read moreGenuine Hotels.com guest review
A lovely resort with exceptional service from all staff from front desk to dining staff. Lovely hotel rooms with a separate shower and each night a lovely turn down service with fresh orchids. Fresh fruit daily a bonus. We upgraded ourselves to a pool villa and pure luxury...5 star! loved the sized of the villa and roof top pool. Free drinks in the […] fridge a bonus... Fabulous restaurants and pool area....Love it here and will be back to stay Read moreGenuine Expedia guest review
"A peaceful n amazing beach resort"
its a great place to stay , i would highly recomend it for families n people looking for peaceful holiday, great place to relax the beach is totally amazing. the staff is extremely good........Genuine Hotels.com guest review
"Wonderful place to stay"
Brilliant hotel. We went in May. It was off peak season so it seems quiet and each hotel in the Laguna area only open 2 restaurants each during off peak season. We walked pass the spa on our last day and they were doing half price offers. Was gutted as we were waiting for taxi for airport to go home. People very friendly. The check in process was amazing! […] They sit you down and bring you a nice welcome gift and drink. There is a desk at the airport which helps get you a taxi at a cheaper fixed rate. Taxi to Patong was about 700 Baht (£14). Must go to Lotus, the restaurant on the beach. Prices are reasonable like UK prices. Free shuttle bus from hotels in the Laguna area to Lotus (ask the front desk to call them for you) and also to other hotels in the area. The Laguna area is quiet, but much nicer than staying a Patong beach. We walk out the hotel and you are at the beach. Off peak season meant it was very quiet, and the waves were too strong to go in the water. But it is beautiful. I defo recommend getting hotel to book a day trip to James Bond island including the canoeing under caves etc at Phang Nga Bay. Best experience ever! Read moreGenuine Expedia guest review
"Great for relaxing with the family"
The staff are amazing! Nothing was too much trouble and we were helped with every request. Our room was a double lagoon view and was surprisingly large, tastefully decorated with a spacious marble bathroom. Everyday we received complimentary water and fruit. The room rate included a fresh tasty buffet breakfast with an enormous selection that changed […] daily. Which meant I enjoyed curry for breakfast! ( a favourite indulgence I always look forward to when visiting Asian countries). The pool area was a favourite spot to sit and read or enjoy swimming with the kids. This hotel resort is perfect for mature couples or/and families desperate to just relax. Younger (and the young at heart) travellers looking for a resort in which to party or go out for conveniently located night-life may find the Dusit a little tame. Read moreGenuine Expedia guest review
"Dusit Thani in Phuket"
The view and service are very nice. The way of organisation especially during the tsunami warning run is unexpectedly great. Thank you for every single staff for providing such good and high quality service. Really much appreciated. Definitely would recommend to everybody!Genuine Hotels.com guest review
Like some other Dusit hotels, I feel this one has lost its 5* appeal. Strikes me now as more a 4* resort although parts of it are still very enjoyable. The whole place is in need of a make-over, the rooms are small, the service is patchy, and the F&B costs are in some ways outrageous (355 THB for a small beer in room service?). Not a bad experience […] by any means, but also not really up to what it says on the box. Read moreGenuine Hotels.com guest review
Very helpfull, friendly,always polite & cooperative staffGenuine Expedia guest review
Hotel service was excellent in all areas, though the service was sometimes a little strained during the busy breakfast period. All of the restaurants offered good quality authentic food and attentive service. If I had any criticisms, the Thai restaurant had one of the smallest menus I have ever seen and all of the nearby Thai restaurants outside of […] the resort offered more extensive menus; that said, they happily produced a dish for me that wasn't on the menu. Wine prices are extortionate at more than twice the price of a good London Brasserie wine list, whereas wine in the restaurants outside of the resort was broadly in line with London Brasserie prices. It was too windy and the sea was far too rough to sail in the bay but the lagoon offered a realistic alternative; the boats were all well maintained and the sailing staff were knowledgeable and helpful. The pool area was excellent with plenty of loungers both around the pool and the beach, with plenty of shade or direct sunshine. Airport transports were smooth and reliable in a well appointed, modern 5 series BMW. The rooms were spacious, stylish, and very comfortable, with everything you might need and the fitness centre was well equipped with top quality equipment. If you are looking for a stylish, well appointed resort holiday, you won't be disappointed with the Dusit Thani. Read moreGenuine Expedia guest review
"A nice getaway"
This hotel locates on the Laguna beach, which is very quiet and clean. During my stay, maybe it is not busy season, there are quite few people, so if you are looking for a place to simply rest, this would be an ideal place. The only thing that i'm not quite satisfied is that the room is rather small.Genuine Hotels.com guest review
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