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Reviewed by a Hotels.com guest on May 1, 2012
This guest did not leave a comment.
""Reviewed by a Hotels.com guest on Apr 29, 2012
We enjoyed our stay here. Little small but well kept. Convenient walk to main street shops and restaurants.
Reviewed by a Hotels.com guest on Apr 22, 2012
This guest did not leave a comment.
"Good place to make your base for a few days..."Reviewed by Daniel W. of "Tampa, FL" on Apr 7, 2012
I only stayed here one night, but this would be a great place to bring a family, and stay for several days. The 2-bedroom condo was clean and comfortable, loved the gas fireplace, comfortable bed, and the kitchen was handy. Access to the units is a little inconvenient -- lots of steps to go up and down, especially if you're on the back side. But the location is great, just outside Banff, and just a 3 minute drive to Canmore.
"WIFI"Reviewed by John M of "St. Louis, MO" on Apr 2, 2012
I called the hotel when I made the reservation and they informed me that the previous wifi problem had been solved. When I arrived, the in room wifi could connect but was so slow that it was unusable. The manager said that the wifi had been upgraded and worked well on his phone. But, the wfi access stopped from the room and was even slow in the lobby. One day the wifi did not work anywhere but I suspect they were upgrading the system. During the last 24 hours, the wifi was OK in the lobby but still unacceptable in the room. For two days we had to go to McDonalds in Banff to access the Internet. I trade stocks and there is daily maintenance of the account if one wants to succeed. But, the staff were so nice. I could tell that they were empathetic but the solution was out of their hands. The walls are thin. The parking lot was flooded.
Location.
This lodge-style hotel is four blocks from downtown Banff's shops and restaurants. The Mount Norquay Ski Resort is 3 km (1.8 mi) from the hotel. The Sulfur Mountain Gondola is 3.8 km (2.3 mi) away.
Hotel Features.
The hotel's Grotto Spa is a nature-inspired retreat with a mineral soaking pool, eucalyptus steam room, spa tub, and fitness centre. Spa treatments include Swedish massage, the Lemongrass Body Treatment, and the Classic European facial. The acclaimed Evergreen restaurant serves contemporary Canadian cuisine and is open for breakfast, lunch, and dinner. Room service is available. Delta Banff Royal Canadian Lodge is environmentally friendly and smoke-free.
Guestrooms.
Guestrooms offer complimentary wireless Internet access, coffee/tea makers, and compact refrigerators, and. Beds are layered with Egyptian cotton linens and down/feather duvets. Bathrooms include Alberta granite-topped vanities. Turndown service is provided. Rooms are air-conditioned, and windows open.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The Grotto Spa is a nature-inspired oasis, accented with natural rock and overlooking a sunken garden. Water flows over rundle rocks into a mineral soaking pool. Spa guests also enjoy access to the fitness center, spa tub, and eucalyptus steam room. Treatments include:
A Green / Sustainable Property - Third Party Certified
This property participates in Green Key, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
The Evergreen Restaurant serves breakfast, lunch, and dinner. Menu highlights (subject to change) include:
The restaurant also offers a wide selection of premium Canadian and international wines.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Perfect for a comfortable base in Banff"
So glad we upgraded to the junior suite - it was well worth it! Room was very spacious, and the bed was one of the most comfortable I've slept in. The gas fireplace was a nice touch. The pool and spa was a great bonus - it was never very busy, and very relaxing. It was a little away from the main part of town (when you're walking in the cold!), but […] only about a 10 minute walk. Read more
We are happy to provide you the perfect room options for your comfortable stay with us in Banff National Park! Thank you for pointing out a few of our amenities that you found enjoyable during your stay and our convenient location along Banff Avenue. Thank you for choosing Delta Hotels and the Delta Banff Royal Canadian Lodge.
1 response by Delta Banff Royal Canadian Lodge"Delta Banff Royal Canadian Lodge"
We just completed our first trip to Banff and enjoyed visiting the town. We stayed at the Delta Banff Royal Canadian Lodge. I didn't care that we were placed on the first floor when others checking in at the same time were given higher floor numbers. Also, each morning we ordered room service breakfast and had to request butter & jam for our wheat toast […] even though it's listed on the breakfast card as being included. However, overall we did enjoy our stay there for the price. The room was clean and I liked the push button fire place and the jacuzzi in the bathroom. Read more
Your ability to share your recent experience is highly appreciated as it makes us aware of the room allocations of our guests. We are happy that you indeed enjoyed your stay with us, we hope to see you again soon.
1 response by Delta Banff Royal Canadian LodgeThis guest did not leave a comment.
Thank you for choosing Delta Hotels and the Delta Banff Royal Canadian Lodge!
1 response by Delta Banff Royal Canadian LodgeThis guest did not leave a comment.
Thank you for taking the opportunity to review your recent stay at the Delta Banff Royal Canadian Lodge.
1 response by Delta Banff Royal Canadian Lodge"Delta Banff Royal Canadian Hotel-All the comforts"
The hotel & service was very nice. Parking & street access a bit tight, but understandable. Breakfast (a buffet type) was overpriced (particularly for light eaters), consequently we went elsewhere for all but one day. I would recommend this hotel.
Dear Valued Guest, Your experience at our hotel is very nicely reflected, thank you for taking the time to submit a review. Your comments regarding the price of our breakfast buffet will be shared with the Food and Beverage Manager. We offer our a la carte menu daily as an alternative option, particularly for those light eaters. Thank you again for choosing the Delta Banff Royal Canadian Lodge.
1 response by Delta Banff Royal Canadian Lodge"Helpfull hotel personnel"
All of the personnel at the hotel were helpfull - we would especially commend Joni, who is a front desk staff, and Cameron, a bellman.
Good Day from the Delta Banff, we appreciate the time you have taken to submit a review. Thank you especially for mentioning two of our staff members by name as this is always the best form of recognition.
1 response by Delta Banff Royal Canadian Lodge"Delata Banff - Best rooms in Banff"
This hotel has superior rooms at a very reasonable price for the location. The staff was extremely accomodating in every respect. The rooms were far better than we expected and what one might find in a luxury hotel class establishment. While we were not there at a time when the fireplace could be used, one could imagine how much fun that feature could […] be. The indoor parking was easy and safe at half the cost of city hotels. Nest time in Banff, this is where we will stay for sure. The location was perfect - within walking distance of town without the noise. Read more
Thank you for your post in regards to your recent visit, and recommending our hotel in Banff National Park. We were very pleased to hear our rooms and staff was able to provide the type of experience we wish for every guest. Thank you once again for your post and should future travels bring you to Banff, we look forward to having you choose us again!
1 response by Delta Banff Royal Canadian Lodge"Excellent Location and Service"
My friend and I had a wonderful time at the Delta Banff Lodge. The staff at the front desk and concierge stand were extremely helpful in providing us with maps and advice on what to do around Banff. We really enjoyed the breakfast and although we didn't get to go in the pool, the "grotto" wall looked really nice. Thanks.
Thank you for taking the time to comment regarding your most recent stay at the Delta Banff Royal Canadian Lodge. We are pleased to read that you and your friend experienced our honest service at the hotel and what the surrounding area has to offer. We look forward to the opportunity to welcome you back. Sincerely,
1 response by Delta Banff Royal Canadian Lodge"Very Disappointed"
Our first interaction with the hotel was bad and it all went downhill from there! While checking in my wife was hounded by the valet guy to move the car. She told him that she wanted to wait to have me do it as it was a rental and she did not feel comfortable. He then suggested that he move it for her, and again she did not feel comfortable. He came […] back to bug her about it 3 times, while the whole time another customer's car was parked in front of ours with nobody in it. Finally when we were heading to our room the valet guy passed us and gave my wife a disgusted look. I had a heated conversation with the guy in the lobby and he kept putting the blame on my wife. Nobody made any attempt to apologize for our experience or compensate us in any way. When going to bed that evening we had to endure the muffled sounds of a band playing for a wedding in the lobby or courtyard. This continued until around 1 AM! The next morning we took our daughter to the pool for a morning swim...this was enjoyable however when we went to our room our keys did not work. It took the maintenance people 30 minutes to get to our room while we waited in the hall dripping wet. Again no manager or other employee saught to apologize for these issues or make up for them in any way. Would have been a decent stay if not for the service. Would not recommend this to anyone. Read more
Thank you for taking the time to post a review on your recent stay with us. I am particularly interested in your review as the service you received, did not reflect the consistent high quality service and standards we are known for, which I am very sorry. While we had a wedding in house, we still abide by the noise policies of a 12:00 AM mandatory shut off time as to keep a high consideration for all of our other guests in house. Please be assured that I will be following up with our Conference Coordinator and Food and Beverage Manager as to why noise policies were not met. We will use your review to modify and improve our service. My sincerest apologies for your negative experience, I look forward to creating a positive one in the future.
1 response by Delta Banff Royal Canadian LodgeThis guest did not leave a comment.
Thank you for taking the time to submit a review. Sincerely,
1 response by Delta Banff Royal Canadian Lodge"Beautiful Hotel and surrounding area."
The improvement that I would suggest would be an upgrade of the inroom TV.
Your wish is our command! Every Delta Banff Royal Canadian Lodge guest room has recieved an upgrade to 37 inch LG LCD flat screen televisions. We hope you are able to return to us soon to see our upgrade for yourself. Thank you for posting this review.
1 response by Delta Banff Royal Canadian LodgeIt was our 6th stay at the hotel. We obviously like it; however, they have changed their mattresses and they are hard as a rock. Made for some painful backaches...
Thank you for your feed back, we greatly appreciate your review and I would like to let you know that today we have received our first shipment of the Delta Elite Mattresses and by the end of April we will have new mattresses in all our rooms. We greatly value your business, and look forward to having you return.
1 response by Delta Banff Royal Canadian Lodge"Excellent Customer Service"
WE had a wonderful stay. We were greeted by name all the time, and had a very nice room. On check-out my husband managed to leave his favorite pair of Levi's in the room. He didn't remember that he left them there until we returned home nearly a week later. He called the hotel just to see if by chance they found them, and sure enough they had logged […] them into their lost and found book. They then mailed them back to us free of charge. This really was icing on the cake of a great stay! l Read more
"Hot and Cold and the Banff Royal Canadian Lodge"
Hot and cold on the Banff Royal Canadian Lodge. The staff was helpful, room was clean and the food fair. But the biggest turn off was the temperature. In the lobby and the resturant it was really warm. The kind of warm that starts family tiffs. Unbearably hot! And the hot tub was not. The water was luke warm. When we asked hotel staff about these two […] issues they didn't appear concerned or sorry. Overall I wouldn't recommend it to friends or stay again myself. Read more
"The Delta in Banff"
We stayed in another two Banff hotels that stand as a comparison; the Delta won hands down.
"Great Hotel"
This hotel is in a great location, quiet and very comfortable. We would definitely stay there again.
"excellent hotel..Delta Royal Canadian Lodge, banff"
I only have wonderful things to say about this hotel. Nice rooms, comfy beds, free paper in the morning, very clean, great service. It is at the end of the main street in Banff, but only a 5 minute walk to the beginning of the busier street areas. There are restaurants next door and we were able to park on the street for free around the corner.
"DELTA ROYAL BANFF"
A GREAT HOTEL TO VISIT IN THE BANFF AREA
"Delta Banff Royal Cdn Lodge"
The hotel was very nicely decorated, clean and comfortable. My family of 4 (2 adults, kids 9 and 11) were staying there for a couple of days over a weekend. The hotel rooms were of sufficient size that we didn't feel trapped and the bathroom was perfect for our situation as there were 2 separate sinks (one with the shower and toilet and one adjacent […] but separated by a door). The hotel staff were great. They provided whatever information was needed and they set up a horseback riding session for us close by. The buffet breakfast was average to good with all of the expected items. I preferred to order off the menu for breakfast (note: it is not included). We didn't eat at the restaurant except for breakfast and there isn't a bar in the hotel but there is a bar at the hotel next door (the properties are close). We thought (from viewing the map) that we would be closer to town and we were within walking distance but it was a bit of a hike (and not ideal if you have tired kids after dinner). We ended up driving part way and then walking from there. All in all, I would definitely recommend this hotel for a stay in Banff. Read more
"The Hotel and staff look great at first glance."
We left the hotel immediately upon checking in. Everything had appeared to be OK....but that was far from reality. We arrived back at the room at approximately 1 Am and went to sleep. We were awoken about 1/2 an hour later by a loud banging noise from the air/heat unit. This bang would occur every time the unit would click on or off. The hotel rooms […] look great at first glance, but when you look deeper, you realize that the hotel must have been built years ago...and has a ventilation system with the old style in-room a/c / heating units just like the old-time howard johnsons. The delta was the second most expensive hotel in Bannf after the fairmont. I specifically stayed there because of everything I had read but encountered facilities and service that probably wouldnt have compared to the Quality inn down the street !!! The Manager at the hotel was downright rude and abbrasive. At approximately 7 AM, I went to the front desk and explained what was occurring with the a/c / heating unit. There was no manager available and the girl at the front desk was friendly but she didnt have a clue how to deal with the matter. I explained that the three of us had very little sleep because of this. She gave me 2 vouchers for breakfast and told me that it was for our "trouble". I explained to her that this was totally "inadequate" for what we had encountered she asked me to come back in a couple of hours and a new room would be available. I went back to the lobby at 9:30 (had to wait in line for numerous people to check out) and reached the same desk clerk who told me that no rooms were currently available. I obviously was upset and asked to see a manager and was told that there was no manager on duty. I pushed the issue and suddenly a manager appeared. he knew nothing of what I had been encountering. I explained everything that had occurred and also explained how upset I was that I was told a room would be available 2 1/2 hours before and now I was told that there was no room a Read more
"Big picture great, but its the little things...."
Overall, we were very happy with this hotel. Having driven across Canada, we had some terms of reference to compare. There was no regular coffee in the room, only decaf, which doesn't cut it first thing in the morning, and the bed hadn't been completely made up, the pillows and overlay were rolled up above the bureau. When this was mentioned at the […] front desk, I received a blank look and an "oh really", no other comment. One would have expected at least a sorry, or hope you have a good day....sad for a Delta hotel. Other chains seem to try harder. Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Zero customer service"
They made a nice $300 profit on us not being able to make it. No offer to reschedule, no manager available to talk to.
"Delta Banff Royal Canadian Lodge"
Positive: The hotel staff are extremely accomodating and the hotel is very clean and well maintained. We were upgraded for free to a room with a fireplace. The bathrooms are very large and have separate areas for more than one to get ready. Negative: The hotel is approximately 6-8 blocks walking distance to the downtown shopping/eating areas. It was […] great to have the fireplace in the room, but it runs on a timer that "ticks" loudly while it is on. Our view out the window was of an older home & parking area. Read more
This guest did not leave a comment.
"Forget the Bad Things You Have Heard"
I had read some reviews where people went out of their way to find something to complain about. We had a few problems with the internet and we were directed immediately to a tech person who solved the problem. The room was beautifully furnished and the bathroom was very large. Beds were very good and the location was excellent with good access to Banff […] restaurants and stores. We liked the clean windshield in the morning when we picked up the car from the valet. Overall an excellent choice. Read more
"great all around hotel"
Great location for walking to town daily, Easy access to major highway. Cleanliness of room and hotel outstanding. Response to two minor problems corrected within 30 minutes. Wind shield cleaned daily of bugs and grime.
This guest did not leave a comment.
This guest did not leave a comment.
"Great hotel"
Lovely hotel, the staff were so helpful nothing was too much for them would recommend to others and stay again.
"Well run hotel"
We were surprised that they charge for parking but the rate was reasonable. There is indoor (self or valet) parking under the hotel. And --- they even clean your car's windshield!
"small hotel feel with bags of luxury"
very impressed with services and cleanliness. Hotel charges $11.00 per night for use of its' car parking which is a bit mean. Otherwise highly recomended. Salads were delicious!
"Expensive"
Loved the room, however, we thought it was expensive for the time spent as we didn't get a chance to use the amenities due to late arrival from road traffic/accident and early departure. Thought we should have received a discount and didn't appreciate cost of the room going up over $50 dollars when we had to delay arrival date by 1 day due to emergency […] eye surgery. Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Delta Banff Royal Canadian Lodge"
The hotel was conveniently located, all staff were friendly and courteous, room was comfortable and clean.
"Good location"
Nice hotel, very friendly and helpful staff. Lovely rooms and bathroom. Missed having a bar in the hotel and resteraunt on the expensive side.
"Great Hotel"
Delta Banff Royal Canadian Lodge is in an excellent location-within a short walk to downtown restaurants and shops, but away from downtown noise. Staff were extremely helpful in making restaurant suggestions and sightseeing planning. Room was immaculate, and spacious with a large bathroom. Would definietly stay there again!
"May 2009"
Stayed 2 nights in May 2009. Comfortable, spacious room. Pleasant restaurant with good buffet breakfast and excellent dinner service. Undergound car park. Hotel located on main road into Banff, some 10 minute walk from centre.
This guest did not leave a comment.
"Great spa and pool"
Great hotel, excellent restaurant, fantastic pool and whirlpool area. A bit of walk into the centre of town(10 minutes)
"Great value for your money"
This guest did not leave a comment.
"Vacation with family"
House keeping was sloppy when making the bed
This guest did not leave a comment.
This guest did not leave a comment.
"Banff Delta Royal Lodge"
Very helpful at the Front Desk. Also enjoyed vallat parking. However, the cost was not included in the price of the room. Because it is so close to down town, you might as well park on the Street. It is however worth it if your driving back and forth to the Ski Hill. Equipment is safer and boots stay warm so you don't have to carry them around. That's […] it! :o) Read more
I am so pleased to read that you had a very enjoyable stay with us here in Banff, and that you enjoyed the amenities and wonderful staff. Thank you for your feedback, and we hope to have the opportunity to welcome you back to the hotel in the future.
1 response by Delta Banff Royal Canadian Lodge"Good Service"
Service was really good. All areas are really clean and in good condition. The Restaurant Menu is a little short but quality and taste of the food is extraordinary. Only issue was the elevator which is extremely slow and it was broken during the weekend.
Thank you for letting us know the specific problem area with your stay so that we can use our best efforts and ensure this does not happen to future guests and on your return stay. We want to ensure, especially on busy weekends, that our elevator is in full working order. Thank you for your kind review, we invite you back to see how our product improves!
1 response by Delta Banff Royal Canadian Lodge"Delta Royal Canadian Lodge in Banff"
Great hotel with Excellent Staff. Everyone was super friendly and helpful. I would stay in this hotel again in a heartbeat. The only complaint was with the Evergreen Restaurant. I ordered what my menu called a 16oz AAA T-Bone and received a 1/2" cut of beef which I wouldn't have bought at the local grocery store if it was on sale for 90% off. Absolutely […] the worst cut of beef I've ever received at a restaurant. To top it off I ordered the steak rare and received it well done (obviously it is difficult to cook that type of cut rare, but after sending the first one back the second was just as bad.) For the rest of our stay we avoided the Restaurant and had nothing but good experiences. The hotel has an excellent pool and hot tub area with a steam room. The spa services are excellent. Overall we had a great stay in the hotel and would recommend it to others. I can't say enough about how friendly and helpful the staff were. We were taken care off in every aspect of our stay. Our 2 year old had a blast in the pool and we enjoyed the cozy atmosphere next to the fire place in our room. Read more
Thank you kindly for taking the time to submit a review on your recent stay at the Delta Banff Royal Canadian Lodge. Each review lets us grow as a hotel and improve our service and product. Thank you for specifically boasting about the quality of our staff, as we strive to be the best stay option in Banff!
1 response by Delta Banff Royal Canadian Lodge"Royal Canadian lodge, a must stay !"
We had an excellent stay here, the staff was very helpful and the resteraunt food was great, nice clean pool and spa area !
We really do appreciate you taking the time to review your recent stay at Delta Banff, thank you for your kind comments! Each of our staff members prides themselves on providing straight from the heart service. We look forward to seeing you again.
1 response by Delta Banff Royal Canadian LodgeReviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
