"clean nice hotel"
I had requested quiet room when reserve thru Hotels.com, the hotel rep was very nice and helpful, she gave me the very top floor away from elevator so I had a very good night sleep. The bed was very nice that we can adjust the hardness based on our need, the only thing is my son was playing with it so I ended up sleeping one side softer than the other, […] felt like sleeping on a slope. that was our own bad. Hotel itself was very good, but the location was sort of deserted and nothing around at all, also not so easy access for southbound direction. But overall it was very nice, clean, friendly, I will for sure stay with it again. Read moreGenuine Hotels.com guest review
Location was excellent. Very nice hotel.Genuine Hotels.com guest review
Nice place to stay but sheets weren't changed upon arrival and toliet was dirty. Other than that everything else was fine. Area was decent.Genuine Hotels.com guest review
"Unexpectedly comfortable, but a bit remote"
The least convenient thing about this hotel is how close it is to the other SFO-DoubleTree. Be sure to be very clear with your cab driver (or GPS) when you're navigating to this hotel. It was unexpectedly comfortable and well-provisioned.Genuine Hotels.com guest review
"A Little Remote But Worth It"
This is a great Hotel - north of SFO but within 5 minutes and worth the little jog to get there.Genuine Hotels.com guest review
Great stay would definitely go backGenuine Hotels.com guest review
STAFF WAS VERY NICE, FAST SERVICE NO COMPLAINTS. I LOVE THIS HOTEL CUZ IT WAS JUST 10MIN AWAY FROM S.F. DOWNTOWN AND SO CLOSE FROM AIRPORT AS WELL... PARKING ALWAYS AVAILABLE, NICE CLERK, AND GOOD CLEANING SERVICE.Genuine Expedia guest review
Nice hotel. A bit pricey for the airport, but you get what you pay for. Airport shuttle a bit slow.Genuine Hotels.com guest review
"Truly excellent service and attitude."
The client engagement by the entire staff was an unusual and very pleasant surprise. Best customer service I've experienced at a Hotel, including the restaurant.Genuine Hotels.com guest review
Clean and beautiful. Friendly, helpful staff. Good restaurant. Drove to San Bruno BART to get downtown although free shuttle to airport BART is another option. Happy with free WIFI and free parking. Convenient to SFO but hardly noticed any jet noise. Close to 101 so you are at least aware of the traffic. We'd definitely stay here again.Genuine Hotels.com guest review
"really nice hotel"
I really like the hotel. Great location not too far from downtown san Francisco. I would definitely stay there againGenuine Hotels.com guest review
"nice place to stay"
our experience was really good. the room was exactly what we wanted-very comfortable with amenities such as in room fridge, coffee maker, microwave, roomy closet and big chair for relaxing.Genuine Expedia guest review
"Decent hotel just outside SF"
I've stayed at this hotel in the past and for the money it's a decent buy. There's a free shuttle to the airport where you can take BART into the city. My complaints would be slow internet, no nearby (walking distance) eateries or stores outside the hotel and facilities needs some updates. During my stay there the jacuzzi was not working, the pillows […] were very thin, there was a gash in the carpet in our room and the ac/heat unit can get loud. Read moreGenuine Expedia guest review
"Near Amen Clinic"
Wish there was water in the room and that the bar didn't close at 11pm. Also, the pool is only 3ft, that's just silly.Genuine Hotels.com guest review
"Nice hotel with free parking - near the airport."
Check in was very efficient - the staff is very efficient and friendly. Upon entering the spacious and welcome reception area, you are offered a warm chocolate chip cookie with nuts. The location is located right off route 101 and very easy to get around to travel around the San Francisco area. Beautiful flowers and nice landscaping - the bed was so […] very comfortable and the room decor is very pleasant. Read moreGenuine Expedia guest review
"GREAT LOCATION, PEACEFUL AND QUIET AREA"
WORTH THE STAY, BEDS ARE SO COMFORTABLE ROOM WAS VERY CLEAN AND GREAT VIEW ENJOYED FITNESS ROOMGenuine Expedia guest review
We drove up from Orange County and had arrived around 10 am. The check in time wasn't until 3 pm. They gave us a key to the pool and told us that we were more than welcome to go relax and enjoy the pool until our suite was ready. They were able to get us in the room around 1245-1, which is still before check in time. They also give you warm chocolate […] chip cookies when we check in. Very friendly staff. Read moreGenuine Hotels.com guest review
6 mi north of the airport with free airport shuttle service. Therefore, you can take the shuttle to the airport & also pick up the BART into the city. Negatives: The on location restaurant is expensive & there is a lack of outlets in the rooms!Genuine Expedia guest review
"Nice & clean close to the airport"
Has a Comfortable experience cookies are delicious! Has the things in the room a traveler could need during their stay such as coffee or hot tea, fridge, microwave & hair dryers . Rooms so spacious & beds are quite comfortable as well.Genuine Expedia guest review
"Very nice hotel, very tasty food"
Delicious food, very friendly hotel, nice surroundings near the seaGenuine Expedia guest review
"Best bed I ever slept in! Loved the Bay walk!"
I would like to know exactly what mattress was on my bed in room 410---it was fantastic.Genuine Hotels.com guest review
"Nice Hotel...but nothing within walking distance!"
The hotel itself was nice and comfortable. They overbooked and I did not get the room a had originally reserved.However, the staff was more than accommodating in finding something comparable. They ultimately upgraded mt room to the top floor with a bay view, but it was 2 queen beds instead of 1 king...They do however get an "A" for all the effort. The […] staff was great with EXCEPTIONAL customer service. The downside of this hotel is that there is NOTHING within walking distance. The only restaurant nearby is the one inside the hotel. I took a Taxi to nearby shopping center that cot $30. Just for this reason alone, I don't think I would stay here again! Read moreGenuine Expedia guest review
"Great hotel, great staff"
Staff was very friendly and the rooms were impecably clean. The view wasn't what I expected but great hotel and Staff.Genuine Expedia guest review
"Becoming a Doubletree Hotel on March 4"
Pleasant experience overall. Easy access to Highway 101, but quiet. Highly recommended.Genuine Expedia guest review
"Good for early flights out of SFO"
The hotel is convenient to the airport and they offer a courtesy shuttle to drop you off at SFO. The restaurant in the hotel was tasty and offered a variety of choices for both breakfast and dinner. However, the hotel is worn and aging. Also, there are no other restaurants, shops etc within walking distance. I would say the accommodations are average […] but I stayed here because of proximity to the airport. Read moreGenuine Hotels.com guest review
Excellent! I was able to have a refrigerator delivered (needed for meds) --- I hope that The Double Tree will continue to provide the reliable service that we've always experienced at the Radisson.Genuine Hotels.com guest review
My plane was to arrive at 11:15 from Dallas. Instead I arrived after midnight. I missed the last shuttle. Somehow, I think late passengers should be accommodated. You are an airport hotel. Surely there is something that you could do to accommodate the late arriving passengers!Genuine Hotels.com guest review
"Changing to Doubletree March, 2014"
To be honest, the carpets of both rooms that we were in were gross. Mine had huge spots of dark stain when you came in the door and other places in the room. Looked like car oil or shoe polish, best guess. I took a picture to the front desk, but they were unwilling to help in any way. They mentioned that when the Doubletree takes over, they will be […] renovating the rooms. Read moreGenuine Expedia guest review
"Quiet for the San Francisco area"
Front desk was very helpful in our needs for having a special needs child; restraunt staff very patient and pleasant; our room was set up nice for handicap chair, although an extra chair and table would have been even better for when we had our room service breakfast. Overall nice stay.Genuine Hotels.com guest review
This hotel was better that i thought...no matter where my next trip will be i will be staying in a radissonGenuine Hotels.com guest review
Nice quiet hotel with good location. AAAAA+Genuine Hotels.com guest review
"Close to San Francisco"
The hotel and wait staff were very friendly and helpful. We had a problem next to our room and called the desk and they took care of the problem. We stayed seven years ago here and the same friendly helpful service.Genuine Expedia guest review
"Convenient to SFO Airport, Free Shuttle"
We stayed 3 nights at the Radisson because of the location, quality of the brand and price. The sleep number bed and good pillows, which allowed for a few good night sleep, were a big plus over the other hotel brands. We took the BART downtown from SFO and rented a car downtown which was much cheaper than at SFO, especially if you are going to be staying […] and renting a car for more than a couple days. Read moreGenuine Expedia guest review
Staff is the best! Friendly, helpful, and professional! Only problem was a squeaky bed that made noise whenever I turned over.Genuine Expedia guest review
"Close to the event and family"
Our trip was short but it was still nice. The hotel staff were friendly and professional.Genuine Hotels.com guest review
"Convenient, quiet, and clean"
I had concerns about noise, based on the close proximity to the SFO airport, but there was no discernable noise at all from within the rooms. The beds were super comfortable and the bathroom space was generous. I would definitely go back!Genuine Expedia guest review
"Valentines Day Getaway"
Nothing to complain about at this stay. We will definetly stay again. Clean, Comfortable, Friendly staff.Genuine Hotels.com guest review
I had a great 2 nights. The room was perfect. AAAAA+Genuine Hotels.com guest review
"Nice hotel close to S.F. airport"
Check in went smoothly. The room was very nice and the hotel staff was very friendly. The room condition was excellent. The hotel has a nice restaurant. The waiter there was extremely nice and very professional.Genuine Expedia guest review
"Dirty sheets and duvet"
The duvet and bed sheets were dirty. Housekeeping only offered to change the duvet cover but was totally grossed out that I requested them to re do the whole bed, which they did. They also apologized and gave extra bottles of water.Genuine Expedia guest review
"Great Hotel with a gym and indoor pool and Jacuzzi"
My boyfriend and I wanted a place half way between my work and his to stay in and this was perfect. Not too far from downtown San Francisco and the Peninsula. We had a great view from our 6th floor room. Originally, we had 2 queens, but upon check in I asked for King and was given it. I liked that there was gym and Jacuzzi, in fact those were requirements. […] Room was clean, staff was friendly, and I would definitely go there again with my boyfriend when we want to have a night away. Read moreGenuine Expedia guest review
Remote didn't work. Sleep number bed didn't work. fine tuning would help this hotel be a great airport stopover spot.Genuine Hotels.com guest review
This is our second stay at this hotel and we were very pleased. Our room had wet carpet so we were moved to an upper floor and given complimentary breakfasts. The staff were so friendly and helpful. It was my husbands birthday and the restaurant wait staff went above and beyond their normal routines to wish him well. The restaurant staff were the best […] ever and always greeted us with a smile. I wish I could remember their names to give proper thanks to those individuals. We will definitely stay at this hotel again. Read moreGenuine Expedia guest review
"Going to the theater?"
This is a great location for San Francisco. I went to see the Book of Mormon. It took no more than 20 minutes to be in my hotel.Genuine Hotels.com guest review
"Nice hotel close to San Francisco Airport"
The hotel is very close to San Francisco Airport (SFO) and there is a free shuttle service from hotel to the airport. The hotel is clean, well maintained and the rooms are well furnished, including, with microwave oven and refrigerator. The fitness center has decent quality cardio equipment and the hotel is adjacent to Bay Trail which is excellent for […] jogging. The hotel is in office park and, as such, few miles from decent restaurants. It has an inhouse restaurant of fairly decent quality. I was very pleased with my stay at the hotel. Read moreGenuine Expedia guest review
"Nice airport hotel"
Clean and convenient access to the Bay Area and SFO.Genuine Expedia guest review
Staff was not friendly at all! The shuttle driver looked as if he was not interested at all in his job. The front desk not cordial at all. The restaurant staff also seemed bored with their work. Too far from the city.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel San Francisco Airport North We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best “Yes I Can!” service. We want our staff to look engaged and we want our guest's to always feel comfortable. We are sorry to hear we did not meet these expectations.
The service was good, but the condition of the room wasn't great. The livingroom of the non-smoking suites smells bad. Both the matress and the carpet in the livingroom are very dirty. The air in the livingroom wasn't fresh. It's filled with the smell of smoke and sweats.Genuine Hotels.com guest review
"Close to airport"
It was great, only stayed one night was would stay here gain.Genuine Hotels.com guest review
"Close to the Airport"
The hotel was pleasant. The staff was friendly especially in the restaurant. The food was good for hotel food. There is OK buffet breakfast… I had a rack of lamb for dinner that was nicely cooked. The room was clean but showing its age…could use a coat of new paint or wall paper. The windows in the room needed to be cleaned. Over all the room was clean […] though. The price seemed reasonable for SF. Being close to the airport was a plus and I did not hear many planes flying over head. Read moreGenuine Expedia guest review
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