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Reviewed by a Hotels.com guest on Apr 27, 2012
This guest did not leave a comment.
"downtown - central location"Reviewed by a Hotels.com guest on Apr 21, 2012
pleasant overall experience. no shelves for clothes in rooms -we had 2 rooms. staff was very pleasant. breakfast was a bit uneven -burnt soda bread one morning, stand-in cook unable to poach eggs the next. waitress was very nice. overall a great location - walking distance to restaurants and bus depot and a bargain for the money. would recommend it.
"Great place"Reviewed by Heather G of "Spokane, Washington" on Apr 17, 2012
Excellent customer service, staff went above and beyond all expectations! Clean rooms and wonderful service at the restaurant. Would definitely stay again!
""Reviewed by Priscilla K of "Aurora, IL" on Apr 9, 2012
The staff was very accommodating and helpful. My daughter even used a conference room for practicing Irish dancing before the World championships. The 20-25 minute drive into Waterfront Hall for the competition was a breeze. The 24 hr. grocery/dept store within walking distance was nice, too.
"Fabulous luxury"Reviewed by a Hotels.com guest on Apr 9, 2012
Best place to be. Wish I hadn't book a tour for the day and spent it at the hotel instead.
Location.
Situated in Holywood, Culloden Estate & Spa is close to Ulster Folk and Transport Museum, Royal Belfast Golf Course, and Holywood Golf Course. Also nearby are Redburn Country Park and Grey Point Fort.
Hotel Features.
Culloden Estate & Spa has a full-service spa, a health club, and an indoor pool. Public areas are equipped with wireless Internet access (surcharges apply). This 5-star hotel features business amenities including a business center and audio-visual equipment. Dining options at this luxury hotel include a restaurant and a bar/lounge. The staff can arrange concierge services and business services. Additional amenities include a spa tub, a fitness facility, and a steam room. Onsite parking is complimentary.
Guestrooms.
The 105 air-conditioned guestrooms at Culloden Estate & Spa include coffee/tea makers and complimentary weekday newspapers. Televisions are equipped with cable/satellite channels and pay movies. All accommodations provide desks and direct-dial phones with voice mail. Bathrooms offer bathrobes, hair dryers, and complimentary toiletries.
In addition, amenities available on request include extra towels/bedding and wake-up calls. Turndown service is offered nightly and housekeeping is available daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The Spa at Culloden has 8 treatment rooms. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Mitre Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Afternoon tea is offered.
The Cultra Inn - This restaurant serves lunch and dinner. Afternoon tea is offered. Some meals may not be served daily.
24-hour room service is available.
An indoor pool and a spa tub are on site. Other recreational amenities include a health club, a steam room, and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.
Nice room, helpful staff, friendly atmosphere.
"lovely as always"
we stayed here for our first wedding anniversary and it was lovely - room was pleasant, spa facilities were very relaxing and the food in the hotel is tasty. Staff were all friendly - from the front desk to the room cleaners - everyone had a smile. can't wait to we return.
"Outstanding Hotel"
Perfect in every way!
"Superb location and excellent service"
We really enjoyed our 2 nights at the Culloden. A wonderful position overlooking the lough, really friendly service and superb food both in the bistro-style Cultra Inn and in the restaurant.
"A really fabulous 5 star experience"
We had a wonderful stay at this hotel over Chrisitmas. The staff were very welcoming and helpful. The food was great. The spa was lovely. overall a really great stay.
This guest did not leave a comment.
bar lets hotel down very scruffy and service very bad
"An Appalling Hotel and Stay"
The hotel markets itself as a relaxing oasis of calm - this is a joke - a tent in the middle of a motorway would be more relaxing. When we arrived at the hotel the place was over-run with wedding guests. We learned there were in fact 3 weddings taking place on that day. This is just pure greed and shows no regard to ordinary guests staying at the hotel. […] It meant there was virtually no where to sit down in the the bar or restaurant. When we got a seat in the bar, the staff ignored us for 10 minutes and I had to collect the menu from the bar counter myself - even though this was seen by the staff and there was no apology. For a supposely 5 star hotel the decor is showing signs of decay, there were several seats in the bar ripped and also uneven folds in the carpets. That night we did not get a wink of sleep due to the guests in the next room shouting and singing drunken songs until 6 am. We rang down to reception 4 times and while someone came to their room, it did not put an end to the noise. The management in the hotel seem to be clueless. Next day while eating some lunch - some management was a staff member around to carry out furniture re-arrangement around us - including taking an armchair from our table without an apology. On checking out we complained to the receptionist about the noise the night before - she asked did we want to speak to the duty manager and we declined just simply wanting to get out of the dreadful place. Of course any manager with the slightest modicum of common sense in a 5 star hotel would have subsequently contacted us by telephone as they had our number - this of course did not happen. A truly awful hotel. Read more
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