All hotels in Singapore, Singapore
1 room, 2 adults
You can collect Hotels.com® Rewards nights here405 Havelock Road, Singapore, 169633, Singapore, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 465 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.9
  • Comfort
    3.8
  • Condition
    3.7
  • Neighborhood
    3.5

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Rather disappointing"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Refurbished rooms are ok but older rooms are below avarage and not to 4 star standard at all. I had to insist and argue a lot to be able to change my bad condition room to a clean one . Staff at the room service and door bell guy were rude. Over all this hotel was a disappointinent for me.
Genuine Hotels.com guest review
2 night business trip Feb 21, 2015
A Traveler
AU
5.0 / 5Outstanding
"The club / executive rooms are a must !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Wonderful 19 days there, 10 minute walk to the vibrant Clarke Quay. Always take the cluc rooms with access to the executive lounge for as much free alcohol and food that you can mange between 18.00 and 20.00 At 10 GBP a pint..... Saves a small fortune Breakfast was a good assortment of European and Asian cuisine And the staff in the lounge are wonderful, they made every day special..... Thank you
Genuine Hotels.com guest review
3 night business trip Feb 16, 2015
robert
GB
5.0 / 5Outstanding
"Good value for money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good location close to Singapore river. Large rooms with everything you need. Although there was a charge for wiFi they offerred an excellent package of free wifi and breakfast for 2 for Sin$30.
Genuine Hotels.com guest review
3 night romance trip Jan 29, 2015
Derek
GB
4.0 / 5Excellent
"Quiet and relaxing, isolated from town"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I had a staycation with a friend here. The venue is pretty good - quiet, but walkable to Robertson Quay and Great World City. It's great if you're just looking for a getaway and not so much a jumping-off point for activities in town. The pool area is nice and mostly shaded from too much sun. TV channels are limited.
Genuine Hotels.com guest review
1 night trip with friends Feb 7, 2015
A Traveler
SG
5.0 / 5Outstanding
"local hotel can be cheap but service and standard"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Actually my girlfriend having company function during last weekend. So we decided to book a room at the hotel. I was not alone during the waiting as there international channel accompany me. The room and restroom was big.
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
A Traveler
SG
4.0 / 5Excellent
"A good choice for Singapore"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This is a good hotel. Convenient location near Clarke Quay, with Chinatown only 15 minutes away and Little India 45 minutes (the Tiong Bahru food centre is only 5 minutes). The staff are consistently friendly and accommodating. And the swimming pool is beautiful. The only issue, as others have pointed out here, is the charge for Wifi. In 2015 internet in a 4-star hotel should plainly be free for all guests, end of story, so they really need to fix this (there is a free Hotspot in Chinatown which comes in handy). Other than that, no complaints at all.
Genuine Expedia guest review
Other trip Feb 11, 2015
Dave
AU
3.0 / 5Good
"It's not too bad"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is situated quite a distance from shopping area. I was attending a wedding reception there, Kintamani's Restaurant served halal food and the food was quite nice. As for the room, I've had better for a deluxe room compared to this one. Not much difference in size with superior room. Simple but ok. Hotel staff were nice.
Genuine Expedia guest review
Other trip Feb 8, 2015
Noor Mohamed
MY
5.0 / 5Outstanding
"Outstanding!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excellent service, definitely worth paying little more for the elections and access to the exec lounge! Free flow beer and food every evening from 6pm to 8pm!
Genuine Hotels.com guest review
3 night business trip Jan 24, 2015
Paul
SG
4.0 / 5Excellent
"Great hotel with two fantastic restaurants inside."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed at Furama Riverfront for six days and absolutely enjoyed my experience. To begin with, the staff at the reception were very friendly and helpful, they made my check-in, check-out very easy. The staff at the main entrance door were very forthcoming and helpful, be it assisting with and handling my luggage on arrival or organising taxi at very short notice or giving directions to nearby locations. Room service and cleaning staff were wonderful too. I was in Singapore for a conference, and each evening on my return to the hotel, I found the room very clean and tidy. The hotel had two fantastic restaurants: Kintamani Indonesian and The Square, the food very authentic and delicious, though bit expensive. In terms of location, the hotel is very close to Great Wall City shopping mall, Chinatown, Orchard Road and less than 10 mins riverside walk to Robertsons Quay, also Clark Quay is just another 5 mins riverside walk from Robertsons Quay.
Genuine Expedia guest review
Other trip Feb 1, 2015
G
AU
4.0 / 5Excellent
"First Stay in Singapore - Alex & Prue"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Everything went smoothly & we were upgraded from a Superior to a Deluxe Room on arrival. Not sure of the difference but it was in the Tropical Room & overlooked the pool & city buildings. Was great to just sleep with colonial shutters open with night sky. Conceirge(s) were really helpful - always answered our questions, gave great advice, greeted us warmly & organised countless taxis. Didn't have internet or buffet breakfast included - we knew this in advance so no issues. We preferred to eat out. Ordered room service a couple of times & found it efficient, tasty & reasonably priced. Pool was much bigger & deeper than photos - was great to come back to in the afternoons after siteseeing. Overall, a great experience & my daughter & I enjoyed muchly.
Genuine Expedia guest review
Other trip Jan 25, 2015
PJ
AU
5.0 / 5Outstanding
"Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good location close to clarke quay.
Genuine Hotels.com guest review
5 night business trip Oct 28, 2014
Christian
AS
5.0 / 5Outstanding
"Quiet area reasonably close to Chinatown."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A comfortable stay for a few days. Nearby roadworks made it a little difficult to reach Chinatown, but that shouldn't be a problem long term. Also fairly close (via a walk along the river) to Clarke Quay.
Genuine Expedia guest review
Other trip Jan 19, 2015
Frank
AU
4.0 / 5Excellent
"Big room, good hotel, not at convenient location."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    2.0
Overall good and the room is big. The location is not convenient with limited public transport, however it is still accessible with buses. The closest bus stop is in front of Hotel Miramar and Riverview Hotel (opp) - about 5 mins walk. Google Map will help you find the bus route.
Genuine Hotels.com guest review
3 night romance trip Dec 28, 2014
WH
AS
3.0 / 5Good
"Average for the price paid"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Only stayed 1 night and my room was very outdated and could do with renovating. I did like the pool area though! I also stayed at another hotel very nearby for 1 night, it was the same price but much nicer.
Genuine Hotels.com guest review
1 night trip Dec 15, 2014
Tracy
GB
5.0 / 5Outstanding
"Great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The service and friendly staff of the executive club were fantastic! Thoroughly enjoyed the experience. The extra large beds were a treat!
Genuine Expedia guest review
Other trip Jan 10, 2015
hellie
AU
4.0 / 5Excellent
"Good location and value for money"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The operator was rude when we checked in as I was not able to locate the power switch at the desk. The duty manager was helpful but we found that the switch was located in a obscure place but he readily provided an extension chord and addressed all our complaints.
Genuine Expedia guest review
Other trip Jan 5, 2015
RC
GB
4.0 / 5Excellent
"Nice hotel for stay in Singapore"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel was a good standard for our few days in Singapore. We had an executive room which entitled is to a separate area for breakfast and drinks in the afternoon - the staff were excellent. The concierge were quite unhelpful and we did get charged for items in the minibar that we did not consume, twice, but the reception staff were helpful and didn't make us pay for them. Overall it was a good hotel for what we needed as long as you are willing and able to walk at least 10-15 mins to get anywhere.
Genuine Expedia guest review
Other trip Jan 4, 2015
Jackie
AU
4.0 / 5Excellent
"Well maintained hotel, little away from the places"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Little far away from MRT. food options for Indian vegetarians very limited.
Genuine Hotels.com guest review
7 night family trip Dec 26, 2014
Sunil
IN
4.0 / 5Excellent
"U cant do much better!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Good hotel all round, good value for money and close to most major attractions
Genuine Hotels.com guest review
3 night romance trip Dec 18, 2014
michael
AS
5.0 / 5Outstanding
"Great hotel & facilities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a short 2 day break for hubs & I before heading to Europe. The hotel was amazing and great place to unwind! Although slightly out of the main city centre, it was still a good location and only about 10mins to the city.
Genuine Expedia guest review
Other trip Jan 3, 2015
A Traveler
AU
2.0 / 5Fair
"My Personal Opinion"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The environment is pretty quite in the hotel even though it was Christmas period. At the same time, the surrounding was also very quite as the hotel is tugged away from the happening places. Getting around is ok if you go by cab but if you are to take public transport, the nearest MRT station is a distance away and need a lot more effort by walking there. If it rains, no way you can walk back without getting wet. However, if one like a very quite environment, then this is the hotel for you.
Genuine Expedia guest review
Other trip Dec 29, 2014
KA
MY
4.0 / 5Excellent
"Clean, comfortable & convenient, excellent food."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice stay. Staffs are friendly and helpful. Wifi and Internet system needs development.
Genuine Expedia guest review
Other trip Dec 18, 2014
museum lover
GB
4.0 / 5Excellent
"Nice if you get the right room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived around 1am in the morning and were given a smoking room instead of non-smoking. This room was quite old and very ordinary. I called up and asked them to change it but they told me they didn't have anything non-smoking left. By 3am, we were frustrated with the odour and couldn't sleep so went down to reception. We barely had to say anything and they upgraded us to a refurbished room. Our experience was really good following that, including the man calling taxis at the front giving the 'Singaporean uncle' experience. Bit of a walk to the closest MRT though 10-15 minutes
Genuine Expedia guest review
Other trip Dec 16, 2014
Jürgen
AU
4.0 / 5Excellent
"pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
every thing went 2 plan taxis fantastic great tours off the city gardens by the bay a must look
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
AU
5.0 / 5Outstanding
"Enjoyable Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have been visiting Singapore for 40 years and stayed at many places during this time. We loved our 4N stay at Furama. The staff were welcoming and attentive, our room on the 19th floor had a magnificent view, was spacious with a massive super king size bed and the bathroom (with bath) had a well designed shower area. There was a selection of 6 different pillows guests could order! The toiletries were of good quality. The swimming pool was perfect with comfortable loungers and plenty of shade. The staff in the Executive Club were wonderful and greeted their guests in a professional way. It was great to enjoy breakfast there in quiet surroundings without the stampede to the breakfast buffet by tour groups. We loved our evening visits there as well - especially when it was raining - and tried the delicious tasty morsels served with drinks. Thank you to management and staff. We really loved our visit and will definitely return to stay.
Genuine Expedia guest review
Other trip Dec 15, 2014
Stephanie
AU
4.0 / 5Excellent
"Good locality and convenient place to stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Inspite of having confirmation voucher they were not able to track the booking it took nearly half an hour to find my booking confirmation, rest was fine
Genuine Hotels.com guest review
4 night romance trip Dec 8, 2014
Sanjay
IN
4.0 / 5Excellent
"quiet spacious suite"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
good food, slept well, late checkout and early checkin, no significant issues
Genuine Expedia guest review
Other trip Dec 14, 2014
richard
AU
4.0 / 5Excellent
"Good Close But Secluded Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Loved my stay due to the good location which was close to most places but felt secluded at the same time. The room size was large and well appointed but I was a little disappointed with the pool.I chose the hotel because of the pool picture, which seemed to show a set of steps into the pool (a feature which is excellent for the elderly and people with bad knee problems). Entry was a lot more difficult as the steps shown were from the small pool at the side. Otherwise, everything else was great.
Genuine Hotels.com guest review
3 night trip with friends Dec 8, 2014
Denise k f
AU
4.0 / 5Excellent
"Our stay at Furama"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
The Foyer/Reception/Restaurant areas presented very well - but the bedrooms need a facelift. Grouting in the bathrooms crumbling, air vents very dusty. Having said that, the bedding was very clean. The service and restaurant staff were very friendly, but the reception staff less so. My teenage kids used the gymn daily and said it was well equipped. The food was very good - wide variety and tasty. It was quite far from tourist attractions and shopping area.
Genuine Hotels.com guest review
7 night family trip Nov 30, 2014
Hester
AU
5.0 / 5Outstanding
"executive experience"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I was in Singapore for a seminar held at the hotel. The staff in the executive club lounge were very friendly and helpful. The food was excellent.
Genuine Hotels.com guest review
7 night business trip Nov 22, 2014
David
AU
3.0 / 5Good
"Hotel ok, but needs urgent a refurbishing."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
In the executive lounge there was no snacks during the day. No late check out!!! The shown picture in the web for the executive room doesn`t coincide with the room we got.
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2014
Stefanie
AU
4.0 / 5Excellent
"WIFI"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
There is no free WIFI. It is about convenience not cost.
Genuine Hotels.com guest review
2 night business trip Nov 18, 2014
A Traveler
AS
5.0 / 5Outstanding
"Excellent hotel, highly recommended."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was extremely nice and helpful from the time we arrived till the time we left. They have upgraded our room at no extra charge and helped us with any information we required. If I'm ever in Singapore again I will definitely be staying at Furama again!
Genuine Expedia guest review
Other trip Nov 20, 2014
Millie
AU
5.0 / 5Outstanding
"First time at Furama Riverfront"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall it was a good experience. The hotel room was clean and had the 'new room' smell which makes you feel good being in it. Really simple and beautiful design and layout. The only downside was that the shower hose in the bathtub was a little leaky, and the TV channels were limited and the quality of the TV was a little fuzzy, maybe a problem with the connection. But other than that it was a good stay. Worth the experience.
Genuine Hotels.com guest review
1 night romance trip Nov 14, 2014
A Traveler
SG
4.0 / 5Excellent
"Good value off the beaten track"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Location is OK, althoug a bit of a walk to the MRT and nearby attractions. The international buffet was good, but stay well away from the Indonesian restaurant.
Genuine Hotels.com guest review
1 night business trip Nov 6, 2014
Kevin
AU
5.0 / 5Outstanding
"Super Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent all round. One of the best I have stayed at. Recommend upgrade to Executive club. A very special mention of the exceptional service from all the staff ESPECIALLY Louis and Nichole at breakfast and evening drinks (hope management pass this on). ALSO the singing duet downstairs in the bar at night. Hope to return again.
Genuine Hotels.com guest review
7 night romance trip Oct 26, 2014
Sally
GB
4.0 / 5Excellent
"okay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
everything was okay , but a bit too far from MRT station.
Genuine Hotels.com guest review
2 night family trip Oct 30, 2014
A Traveler
AS
2.0 / 5Fair
"Could be better - Good Pool"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Cleaning the room next to mine at 12:00am is not the way to go. When complaining about this I was told they were full and needed rooms. I suggested, that if being full was not the objective, then they should continue with the policy of cleaning rooms at 12:00am. Good pool though. And the Buffet is a solid standard.
Genuine Hotels.com guest review
1 night business trip Oct 29, 2014
James
AS
4.0 / 5Excellent
"A Pleasant Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel location is quite strategic.Accessible via Outram Park MRT or town cab service. Room is clean.Will come back for another stay in the near future. The only disadvantage is that the wifi service is chargeable.
Genuine Expedia guest review
Other trip Oct 31, 2014
Janet
MY
2.0 / 5Fair
"Bathroom drainage system terrible"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
It is a great put off when the bath tub drainage system is super slow. It make me want to give up bathing. During check-in, counter ladies lack smiling attitude. When checking out, the lady (I suppose she is the manager or supervisor because she dress differently) service is great. She always carry a smile. Overall rating is below average.
Genuine Expedia guest review
Other trip Oct 27, 2014
Critic
SG
3.0 / 5Good
"Nice hotel with good pool and staff"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Three of us stayed in one lovely room with 3 single beds for 3 days. Room size is excellent with plenty of space. As travelers, we treasure the heart-warming house-keeping service that we have. We were always greeted by smile and often received thoughtful reminders from the staff. We left something behind in the hotel on check-out. The house-keeping staff managed to find it and returned it to us.
Genuine Expedia guest review
Other trip Oct 23, 2014
Michael
HK
2.0 / 5Fair
"totally different from laststay"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
Last time was fantastic stay so we went back. However, the room this time was totally different from last time. It was much smaller, darker, no bath tab.
Genuine Hotels.com guest review
2 night business trip Oct 13, 2014
A Traveler
AS
5.0 / 5Outstanding
"Excellent stay Furama Riverfront Hotel-Singapore"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We recently stayed at Furama Riverfront as a one-night stop over to Singapore - travelling from Europe back home to Australia. Our room was on the executive level and had a private terrace with an entrance to the pool area. We found the service excellent, quality of food and beverages excellent and the room was excellent. We will definitely be back for a longer stay.
Genuine Hotels.com guest review
1 night family trip Oct 8, 2014
Helen
AU
4.0 / 5Excellent
"Nice hotel well located"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Furama Riverfront Hotel was literally a walk away to the river, restaurants & nightlife. 5 minutes to Chinatown. All the staff were lovely and helpful. Would highly recommend this mid priced hotel!!
Genuine Expedia guest review
Other trip Oct 16, 2014
Sally
AU
3.0 / 5Good
"Old Hotel. Good enough to sleep. Too big for me."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Filing likes in prison. Can pay for internet access, but not working. Not positive atmosphere. Hotel too much worry about money. Good thing is Hotel Staff working very hard. They do what they can. Finally they are nice people.
Genuine Expedia guest review
Other trip Oct 12, 2014
marek
AU
4.0 / 5Excellent
"great hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    2.0
Great stay, room was large and clean!
Genuine Hotels.com guest review
1 night trip with friends Sep 19, 2014
Imran
SG
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed at this hotel for two weeks. Its about ten minute drive from Orchard Road. The hotel was very nice with large rooms and bathroom. The price was decent compared to the same standard hotels on Orchard road.
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
CA
4.0 / 5Excellent
"Lacking personal touch"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The front desk hidden in a corner of the hotel lobby cannot be seen when guests walks in. This arrangement distances the hotel staff from guests. In the service sector, grandeur of the hotel is an advantage. But more important is the "personal touch" between the staff and guests. This is sadly lacking from my last stay there.
Genuine Expedia guest review
Other trip Oct 5, 2014
Gan
SG
4.0 / 5Excellent
"Wonderful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed in the Executive rooms for this trip and they were very well appointed, nice comfortable king beds and modern bathroom. Rooms were very clean and had all the usual amenities. With this room we had access to a more comfortable breakfasting area in the executive lounge which wasn't as crowed at the main restaurant which was pleasant but the choice not as wide. We tried both for breakfast and both had good points. The free drink and canapés each night were also pleasant. The highlight was the friendliness and attention to detail of the staff. The concierge Louis was just GREAT, so friendly and welcoming every day. Also we had my mum on this trip, it was her 70th birthday. I didn't tell the hotel this but whether they checked the DOB on her passport or noticed the cards in her room I'm not sure but they did leave a wonderful decorated cake and personal card for her birthday at no charge. She was so touched and this is wonderful service from a hotel. Bravo.
Genuine Expedia guest review
Other trip Sep 24, 2014
Jill
AU
5.0 / 5Outstanding
"Brilliant Stay - thoroughly enjoyed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
brilliant service - recommend going for an executive room and exclusive lounge
Genuine Hotels.com guest review
2 night trip Sep 17, 2014
A Traveler
GB
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