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Silver Cloud Inn University - Seattle 47.66574, -122.30067
5036 25th Ave Ne, Seattle, WA, 98105 United States
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Guest review summary
- 4.5 Average rating: All Trip Types
- 95% Recommended
- 75 Reviews
- 4.5 Hotel Service
- 4.6 Room Comfort
- 4.4 Hotel Condition
- 4.7 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (75) | 4.5 |
| Business | (19) | 4.5 |
| Romance | (3) | 4.7 |
| Family | (10) | 4.5 |
| With Friends | (4) | 4.5 |
| All Others | (39) | 4.6 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Coffee in lobby
- Complimentary breakfast
- Complimentary newspapers in lobby
- Concierge services
- Fitness facilities
- Internet access in public areas - complimentary
- Internet access - wireless
- Laundry facilities
- Parking (free)
- Safe-deposit box - front desk
- Spa tub
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Business center
- Business services
- Conference room(s)
- Dry cleaning/laundry service
- Meeting rooms (small groups)
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Rooms (all rooms include)
- Air conditioning
- Cable/satellite television channels
- Clock radio
- Coffee/tea maker
- Complimentary newspaper
- Complimentary toiletries
- Cribs (infant beds) available
- Desk
- Direct-dial phone
- Electronic/magnetic keys
- Free local calls
- Hair dryer
- High-speed Internet access
- Housekeeping
- Internet access (complimentary)
- Iron/ironing board
- Microwave
- Multi-line phone
- Non-smoking only
- Pay movies
- Premium television channel(s)
- Refrigerator
- Video-game console
- Voice mail
- Wake-up calls
- Window opens
- Wireless Internet access
General
- Air-conditioned public areas;
- Area shuttle (complimentary) Y;
- Elevator/lift;
- Fireplace in lobby;
- Microwave in lobby;
- Number of floors: 4;
- Number of rooms: 179;
- Smoke-free property;
- Swimming pool - indoor;
- Television in lobby
| Cash not accepted | |
| Check-in time is | 3 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Know before you go
Dining
Guests are offered a complimentary breakfast.
Recreation
The recreational activities listed below are available either on site or nearby; fees may apply.
- Bicycle rentals
- Boating
- Fishing
- Golf - driving range
- Golfing
- Hiking/biking trails
- Kayaking
- Mountain biking
- Rowing or canoeing
- Running track/path
- Sailing
- Swimming
- Tennis
Guestrooms Guestrooms
Deluxe Mini Suite - King Bed
1 king bed. Complimentary wireless and wired high-speed Internet access. Video-game console. Refrigerator, microwave, coffee/tea maker. Iron/ironing board. Hair dryer.
All rooms include All rooms include- Air conditioning
- Cable/satellite television channels
- Clock radio
- Coffee/tea maker
- Complimentary newspaper
- Complimentary toiletries
- Cribs (infant beds) available
- Desk
- Direct-dial phone
- Electronic/magnetic keys
- Free local calls
- Hair dryer
- High-speed Internet access
- Housekeeping
- Internet access (complimentary)
- Iron/ironing board
- Microwave
- Multi-line phone
- Non-smoking only
- Pay movies
- Premium television channel(s)
- Refrigerator
- Video-game console
- Voice mail
- Wake-up calls
- Window opens
- Wireless Internet access
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Deluxe Room - King bed
1 king bed. Complimentary wireless and wired high-speed Internet access. Video-game console. Refrigerator, microwave, coffee/tea maker. Iron/ironing board. Hair dryer. Nonsmoking.
All rooms include Accessibility featuresDeluxe Room -Two Queen Beds
2 queen beds. Complimentary wireless and wired high-speed Internet access. Video-game console. Refrigerator, microwave, coffee/tea maker. Iron/ironing board. Hair dryer. Nonsmoking.
All rooms include Accessibility featuresStnd 2 Queen 1-2 Ppl
Two queen beds. 1-2 People. Non-Smoking.
All rooms include Accessibility featuresStnd 2 Queen 3 Ppl
Two queen beds. 3 People. Non-Smoking.
All rooms include Accessibility featuresStnd 2 Queen 4 Ppl
Two queen beds. 4 People. Non-Smoking.
All rooms include Accessibility featuresStnd King 1-2 People
One king bed. 1-2 People. Non-Smoking.
All rooms include Accessibility featuresCheck-in information
This property does not accept cash deposits.
Terms & conditions
Photo identification and credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prices shown exclude taxes and fees unless otherwise stated.
Area map
A short guide to University District
With about 40,000 students, the University of Washington is the area’s lifeblood. The campus includes a world-class medical center, the Burke Museum, and Henry Art Gallery. UW’s main square offers a clear view of Mount Rainier. West of UW, a Lenin statue watches over Fremont, which bills itself as “The Center of the Universe.” Fremont’s low-rise shops and cafés resemble Berkeley and Old New York.
see all hotels in University DistrictNearby Activities & Points of Interest
Less than 0.5 mile
- University of Washington - 600 yards
0.5 - 1.0 mi
- Burke Museum of Natural History and Culture - 1000 yards
- University District - 1100 yards
- Henry Art Gallery - 1400 yards
- Children's Hospital - 1500 yards
1.0 - 3.0 mi
- Husky Stadium - 1.0 mile
- UW Medical Center - 1.1 miles
- Museum of History & Industry - 1.4 miles
- Green Lake Park - 1.7 miles
- Washington Park Arboretum - 1.9 miles
3.0+ mi
- Seattle Lake Union Airport (LKE) - 3.2 miles
- Kenmore Air Harbor Airport (KEH) - 6.7 miles
- Seattle Boeing Fld. (BFI) - 8.9 miles
- Seattle - Tacoma Intl. Airport (SEA) - 15 miles
- Everett Shohomish County - Paine Field (PAE) - 17 miles
- Poulsbo Airport (PUL) - 17 miles
- Bremerton National Airport (PWT) - 25 miles
- Tacoma Narrows Airport (TIW) - 30 miles
- Port Townsend Jefferson County Intl. Airport (TWD) - 36 miles
- Oak Harbor Wes Lupien Airport (ODW) - 44 miles
Reviews
Filter by:
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All (75)
- Recommended (71)
- Not recommended (4)
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Reviewed by a Hotels.com guest on Nov 30, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Very good hotel"
Reviewed by A of UK on Sep 28, 2009
Nice hotel. Good gym, decent breakfast, friendly & helpful staff, local shuttle, free laundry, clean. Everything done well, unlike so many other US chain hotels.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"great location, nice surprise with free breakfast"
Reviewed by RR of Torrance on Sep 26, 2009
Great location near University Village which is a upscale shopping area. Walking distance to Univ. of Washington. Stayed here and went to a football game at Husky Stadium....short 10min walk. Complimentary breakfast was a nice surprise with nice choices. Definitely will stay here again.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 19, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 16, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Good Choice"
Reviewed by a Hotels.com guest on Sep 14, 2009
Overall good choice for anyone needing to be near the University. Could use a little fixing up but overall, not bad.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 8, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Beautiful room"
Reviewed by Graham of Beaverton on Sep 7, 2009
Our room was outstanding. Very upscale ammenities such as large flat screen TV, granite countertops, cherry woodwork, and very comfortable bed.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Comfortable rooms"
Reviewed by Karen of San Ramon on Aug 26, 2009
We stayed at this hotel while visiting the UW. It's within walking distance to shops, restaurants, and the UW. Very comfortable, quiet room with a comfy bed (although we would have liked less mushy pillows).
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 23, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Stay, great service"
Reviewed by Josh of Cashmere on Aug 23, 2009
Rooms are clean and neat. Our TV broke at 8pm and they offered to move us but we were all ready for bed. The manager called me personnaly and appologized. He got us a room the following weekend for a greatly discounted price.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 15, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
"Great Location to enjoy many different activies"
Reviewed by Ronda of Bellingham on Aug 7, 2009
The location was very convient. Easy parking. The premium bedding wasn't as nice as I was hoping. The bed was very comfortable and the hotel was very quite. Which was very relaxing. Loved the hair dryer & the Avedea products. I would stay here again.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Most comfortable hotel bed ever"
Reviewed by a Hotels.com guest on Aug 1, 2009
Convenient location for our visit, have stayed here before and found it again to be as advertised. Most comfortable hotel bed I've slept in. Breakfast crowded but food better than most- had eggs and cheese as well as the usual. We felt safe there, room was very clean. Well worth the affordable rate.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 15, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"nice place good location"
Reviewed by Larry of Phx on Jul 13, 2009
All was good with this place. We spent 4 days at this place Room was big and the beds where good. The room had some minor problems that where taken care of in a timely manner. The staff was attentive and nice. Great location not right down town but close enough and right by the University. It was easy to get any where we wanted to go. I would stay at this place again.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 3.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 2, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 25, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
"Extremely Positive Experience"
Reviewed by a Hotels.com guest on Jun 24, 2009
The accommodations, generally, are excellent! The staff [housekeeping to front desk] is extremely helpful and gracious, the breakfast is deliciously and constantly re-stocked, the location - next to University Village - is helpful and the access to I50 is a mere 8 blocks from the hotel. Give this a try. You will be pleased.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 21, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Excellent Stay"
Reviewed by a Hotels.com guest on Jun 19, 2009
Easy walking distance to the University of Washington. Nice shopping center next door with supermarket and places to eat. Clean, quiet hotel. Free parking. Easy drive to downtown Seattle. Huge flat screen tv in room! I would definitely stay here again.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 24, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Reasonably priced"
Reviewed by Kim of Gresham on May 21, 2009
The lobby personnel were very helpful for all of our needs. Great with getting directions for us to various places in Seattle. There were a few inconveniences. The handle to the microwave was broken and there was only one offering of caffeinated coffee per room. The complimentary breakfast was too crowded, as there wasn't enough room. Customers were rude. Still a good value.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 3.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 17, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 1, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Exactly what you expect - which is more than most places!"
Reviewed by a Hotels.com guest on Apr 26, 2009
Clean and comfortable rooms, friendly people, efficient system, nothing fancy, but we came away feeling that we did get our money's worth, and that the hotel was exactly as advertised. We will definitely stay there again!
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 16, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Don't forget earplugs"
Reviewed by Susan of Encinitas on Apr 13, 2009
Out first and last time to stay here. We were on the 1st floor and the walls and doors are paper thin; you hear everything; the people next door, people in the hall, the housekeepers talking. It is impossible to sleep. We asked for a room on the top floor after our miserable first night to at least eliminate the noise and walking from the people above us but they couldn't accommodate our request. Ear plugs helped the next two nights but until they add insulation and install better quality doors, don't waste your money staying here; you'll be sorry. We sure were.
Overall Rating
out of value="5"- 1.0 Hotel Service
- 3.0 Hotel Condition
- 1.0 Room Comfort
- 3.0 Room Cleanliness
We very much wish to apologize to these guests for the inconvenience they experienced at our property. Although our hotel was full during their stay, complaints regarding noise from adjacent rooms and hallways are very unusual at our hotel - particularly as we have recently completed major renovations to all of our guestrooms including the installation of new doors and locking mechanisms. Additionally, every effort was made to relocate these guests to a room on a higher floor, unfortunately again being full, we were just not able to do so. We strive to provide all guests with the high quality level of service and accommodation
Posted by Hotel Management on Jan 8, 2010Reviewed by a Hotels.com guest on Apr 10, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 8, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Stay"
Reviewed by a Hotels.com guest on Apr 6, 2009
Hotel was very nice and comfortable. This was a great stay and experience. Would definitly stay again
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 30, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Good Neighborhood Hotel"
Reviewed by Robert of New York City on Mar 28, 2009
Convenient location, nice amenities in the room, reasonably priced.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
"Silver Cloud Inn Review"
Reviewed by Gwen of Yakima on Mar 25, 2009
Great breakfast, very clean rooms with a plasma screen TV. I really liked that you could walk to the University Village for shopping--made it convenient to shop with my 15 month old son. I would definitely stay there again!!!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Quiet Sanctuary in the City"
Reviewed by a Hotels.com guest on Mar 18, 2009
We have always considered this our base when we are visiting either the UW hospital or Seattle Childrens. It is quiet, has free parking, and a wonderful breakfast in the morning. They have recently renovated the rooms, to include very large flat screen TV's which is a huge bonus. They also have free wireless internet. The staff is always agreeable and will go the extra mile to help in anyway they can to make your stay comfortable.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Room and Location"
Reviewed by Lola of Salem on Mar 9, 2009
This location, next to University Center, was great for me. The room was very clean and quiet. Nice exercise room and continental breakfast. My only minor complaint would be the front desk staff - while they were efficient and polite, they were not very friendly when I checked in, and when I checked out, they were too busy talking to each other to really give satisfactory service. Overall, I was very happy with my stay. I would definitely stay there again and I would recommend it to friends and family.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 27, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Great room for the stay"
Reviewed by Mary of Aberdeen on Feb 23, 2009
We have spent two nights at this hotel this month. My daughter had appointments at Childrens hospital and it is only a few blocks away. The pool and hottub was great. The breakfast was wounderful.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 21, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Very Pleased"
Reviewed by Terry of Spokane on Feb 18, 2009
We were very pleased with the quality of the accomodations and the way we were treated by the whole staff.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great hotel"
Reviewed by a Hotels.com guest on Feb 16, 2009
We've stayed at this hotel before and it's great. We were disappointed with this visit because the indoor pool was freezing! The rest of the hotel was great as always. We had a nice size, flat screen tv in our room, beds were very comfortable and a wonderful breakfast. I would recommend this hotel especially if you are visiting Seattle Children's hospital.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"needs improvement"
Reviewed by a Hotels.com guest on Feb 16, 2009
Having stayed here before i was disappointed to pay for what was once a very tidy hotel gone a little scruffy. All in all for it's location and comfortable rooms i will still visit again.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 13, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"perfect for our family's needs"
Reviewed by a Hotels.com guest on Feb 4, 2009
I highly recommend this hotel. Though it is a bit pricey, our experience has demonstrated that the extra money was worth it. The room was perfect for our family of 4. We booked a 2 queen bed room which also included a fold out couch. This allowed us to put our kids in separate beds and it was less crowded than a typical hotel room with a cot squeezed in. Another great thing about our room was that it had a double set of bathroom sinks outside the toilet/bath area which allowed us to have both of the kids wash up at the same time. Another great thing about this hotel is that they have a good supply of fresh fruit available all day. So at breakfast we had fruit and then at the end of the day we came back and grabbed a fruit. It is so hard to keep healthy habits while away on vacation so I liked this! Another great thing about this location was that it is a great location - walking distance from a drug store, grocery store and lots of other stores and restaurants. It also is right next to a biking/running/walking path. Lastly, my kids enjoyed the pool.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 14, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 6, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Perfect"
Reviewed by Cheryl of Barkhamsted on Jan 3, 2009
Everything was great. Complementary breakfast was really good and it was great to have the pool.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Needs improvement."
Reviewed by a Hotels.com guest on Dec 2, 2008
The hotel boiler went out, so we were without hot showers for 2 days out of our 4 night stay. They offered to put us up in their sister hotel at the same rate. However, that hotel normally has a lower rate -- not quite fair. Not only that, we had not rented a car because the Silver Cloud was walking distance to everything we needed; the sister hotel was not. After a great deal of discussion, they compensated us $40 for our inconvenience, but that seemed too minimal.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 1.0 Hotel Condition
- 1.0 Room Comfort
- 4.0 Room Cleanliness
We are sincerely apologetic that our boiler was not functioning properly during these guest’s visit with us. This unfortunate event was clearly unexpected. Although we spared no expense in our effort to expedite repairs and brought in our management and engineering teams as well as plumbing technicians, we realize the serious inconvenience our guests experienced until reparations could be performed. It is never our intent to negatively impact our guest’s visits to Seattle and all were offered the choice to relocate to our newer sister property just four miles from our hotel in guestrooms with views of lake Union along with complimentary transportation provided. Should these guests happen to read this response, I would very much like to invite them back to our hotel on their next visit to Settle. Our General manager would like to personally attend to their arrangements and ensure they receive the quality accommodations and service all of our guests deserve and we at Silver Cloud Inns and Hotels pride ourselves on providing.
Posted by Hotel Management on Jan 11, 2010"nice, good location"
Reviewed by a Hotels.com guest on Nov 28, 2008
this was a nice hotel. we stayed there b/c it was close to childrens hospital (about a mile or so away). so that made it real convienient. there are lots of place to eat int he surrounding area and shopping too. the village shopping center is just down the road from the hotel. i would stay here again
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by gordon of seattle on Nov 24, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
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Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews