Habtoor Grand Beach Resort & Spa - Dubai

The staff was generally very friendly, knowledgeable and helpful.

Genuine Expedia guest review

Very friendly staff and great location. I enjoyed the hotel facilities as well as the beach resort.

Genuine Expedia guest review

As before, this experience was excellent! Excellent service and facilities!! Will be staying again!!!!!

Genuine Expedia guest review

For the first night , arriving late I did not get a room with view as requested. The room was not very clean. The next day I could change to a requested room. The bill contained features which I did not use and it was somewhat difficult to correct this. The nightclub was however hipe and the pool was at a good temperature

Genuine Expedia guest review

Minor problems on first day did not leave a good impression though the staff was adequate in their resopnse. While offered a different room,I remained where I was while hotel maintence repaired a faulty shower mixer. Resturaunts on site were excellent. The meal at the Itialian Resturaunt was ourstanding. Worth the price but next time I'll opt for a […] tower room. Read more

Genuine Hotels.com guest review

cool people in Polol club. You should allow cigar smokng there

Genuine Expedia guest review

Overall, the hotel was quite pleasant. The problem, though, was that we were placed in a room with no view and that we didn't know until we arrived to the hotel. The staff was not flexible on that subject

Genuine Expedia guest review

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Genuine Hotels.com guest review

This was a fun place to see my husband. The hotel was nice and rooms very comfortable. Great pools (3 to try) and many delicous restaurants, you would never have to leave if you didnt want to see the rest of the city. It was a quick taxi ride to everywhere maxium 30 minutes or a 5 minute walk to the brand new metro (very cheap a day pass for shopping). […] The only thing that bothered me on the trip was that some nights the club on the grounds was playing music very loudly until 2 or 3am. I am a light sleeper so I didnt get much rest those nights. They need to either turn is down or triple pane the glass to reduce the noise in the hotel rooms. Staff was very nice and a very clean place. I would stay here again. Oh and the internet was very pricey!! I'm used to hotels having free wifi so that was a bit of a suprise but I will read more carefully next time. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Resort rooms were cheaper and really nice because they were closer to the pool and beach. Really had great prompt service from the staff. Would definitely stay there again.

Genuine Hotels.com guest review

The room we booked was supposed to have two twin beds and non-smoking. We were given a smoking room with a single bed. The counters were dirthy and the room smelt horrible. We complained and were offered a suite at a higher price with partial sea view.We did not want to spoil our holiday since we had limited time and paid the upgrade amount.For the […] rates we paid, this was definitely not worth it. Read more

Genuine Hotels.com guest review

The hotel was great! There are plenty of nice restaurants and amenities for everyone. The hotel taxis are more expensive than the regular taxis, but if you tell the men out front, they will get you the regular taxis parked at the end of the drive. Also, the hotel does not have an ATM. You will need to get cash while on excursions into the malls or other […] attractions. Overall, we enjoyed a wonderful stay at the hotel. Read more

Genuine Expedia guest review

they need better trained stuff, I asked the lady in the front desk to charge me for one day breakfast , she made a mistake and charged me for two days , and i was just arriving , i didn't pay too close attention because I trusted the lady , when I went to my room and after I took a shower , i checked the receipt for what I was charged for , and I found […] out that she charged me for two days , and I went back to the front desk and explain what happened , and the gentlman answer was " I can't help you , it's already charged to your card " i was surprise, no more coments i said. Read more

Genuine Expedia guest review

Very nice, comfortable and would stay again. Only thing I would suggest is that they put a clock in the guest rooms

Genuine Hotels.com guest review

recommend it to all who want to stay in marina region

Genuine Expedia guest review

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Genuine Hotels.com guest review

I stayed here for five days, its a nice place if you want to use the beach and the swimming pool, but when things go wrong the don't do anything to assist you. On my last night of stay, their electricity went out and the problem was not fixed until our check out time the next day, we were not able to use the TV or any electric device and we had to take […] showers in the dark, me and wife had to stay in that heated room in the dark until our check out time. When we checked out they did not apologize at all which was shocking to us. Because we had to run to the airport we didn't have time to talk to the manager, but one thing for sure, I will never stay there again. Read more

Genuine Expedia guest review

I would have given this hotel an overall rating of 4, but based on my husband's experiences the highest I can rate it is a 2. We stayed a total of five nights, but I had to return back to work on the third day. After I left, my husband dealt with several issues of discrimination. Even when it was brought to the attention of the staff nothing was done […] to correct the situation. This was beyond disappointing and I expected so much more from a 5 star hotel. Needless to say we will not be returning and I would not recommend this hotel. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

This hotel-resort is AMAZING and by far THE best place we have ever stayed. The pool and pool bar is amazing, and the resort has its own private beach. Most of the staff are so happy and friendly, especially concierge & one worker called Juma. He was such a character and likes to have a laugh with the guests. The only downside to this place is you […] have to pay for wifi which is expensive. 100 dirum for 24 hours. And also if you want to play tennis you have to pay. Cocktails and drinks at the bar are expensive but this is to be expected at most places in Dubai. This hotel gave us a awesome first impression of Dubai, and definitely has WOW factor! Read more

Genuine Hotels.com guest review

The Habtoor has excellent facilities - I have been there before and the restaurants, bars, pools are very nice. This was why I was willing to pay twice the price of other 5 star hotels to stay there on this trip. I was very disappointed with a lack lustre room, very average bathroom and a view of the side of the next building 5 metres away. Based on […] room alone its not 5 star and certainly shouldn't be priced in the upper end of the 5 star range. Read more

Genuine Hotels.com guest review

The beach is amazing, so large. Absolutely loads of loungers that are kept in tip top condition, the sand is swept in the early morning and perhaps later but we were out by then. Beach towels available. Trips to the main part of Dubai a good taxi ride away but not too costly. The hotels own taxis that we were told cost the same as the normal Dubai taxis […] cost a lot more, I guess c. 40%. Read more

Genuine Hotels.com guest review

I was very unsatisfied and even angry as why my husband reserved such a hotel for me

Genuine Hotels.com guest review

For the price i paid , i expected alot more , my room had a veiw of a concrete wall, staff were not overly friendly , the hotel driver refused to give me change at the airport, when i was quoted a fixed price to get there. i think there are much better options around

Genuine Hotels.com guest review

Booked a 5 night stay via hotels.com, On checkin the front desk clerk did a good job up-selling me a breakfast package and wi-fi package that was quite pricey...room was ok nothing special, bathroom was grubby especially around the mosaic tiling but there were tiles missing too. Room service was good, with little touches like a bed turn down service […] My real trouble started when I realised I needed to stay an extra 2 nights. I asked the front desk if i could extend 2 nights, he checked on the 'puter said yes that was fine all done.....i didnt think any more about it until the day I should have originally checked out I got a call from the front desk asking what time I would be checking out....I explained that I had extended etc... anyway short version was they didnt recognise my 2 day extention . I thought that it would have been resolved by the time I arrived back 2 hrs later, however, the front desk apologised said they were full and that I needed to pack my room and pay for a late checkout......I hit the roof He kept confering with the manager (who wouldnt talk to me) Finally offerred me the same room at 3 times the nightly rate I had been paying....so they did have rooms but just wanted more money for them. I refused to pay I was forced to pack my bags, find another hotel myself, get my own taxi,l. I have stayed in many hotels all over the world and this was my worst customer service incident. I would not recommend staying here at all Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I stayed for 1-night only & overall I was happy with the hotel, however, i had the longest check-in in my life, i was told to wait & spent +20 minutes standing & felt nobody was paying attention to me, i had to step forward & talk to them again, then only i got my room. The room was ok. I was surprised to find out that the hotel is far away from the […] beach, the images show it very close, but it takes a long walk. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our first trip to Dubai,on arrival the hotel staff were very accommodating and was greeted with fresh orange juice drink. There was plenty of choice at breakfast ranging from continental to full english. The promotion of tours was a little poor, there was nothing to promote Dubai. We had to ask what was offer and it was then when a book was produced […] from a drawer under her desk we could see what was on offer but even then the price kept fluctuating. I would suggest a board with information on so people can go up to the board and make their choice of trips/tours. Overall very pleased and would go back again. Read more

Genuine Hotels.com guest review

We spent three relaxing days at this hotel. Beautiful park with palms and swimming pools. The rooms were big, clean and well furnished. the breakfast was rich and various. maybe the only downside is the staff, not so helpful as you can expect in the Dubai hospitality. Overall, in any case, a good experience.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Nice hotel but seems very tired. Our room was noisy and the air con seemed to blast out even when turned down low. Good pool but the beach was a bit smelly & the longers seemed a very long way away from the sea.

Genuine Hotels.com guest review

I had brought my iPad with me and there was no wifi connection in the hotel, At one time I wanted to make a cup of tea in my hotel room but the only problem being is the kettle had no power point near bye which meant I had to move the kettle to a power point in the room which I found to be stupid

Genuine Expedia guest review

On arrival it really felt like we were walking into a hotel in Delhi. The porters were disorganised, but they were still quite friendly. The check in was a little slow and they did try to push us to upgrade and wasn't happy when we explained to her that there was no benefit in upgrading because they offered nothing extra apart from a better view. Our […] room had a stale smell of cigarette smoke but they were adamant that this was a non-smoking room. They sent someone to investigate and all he did was use lots of spray from air freshener so we had to go out for 10 mins due to suffocation! The pool area was good - with a bar in the pool - but it was overcrowded and full of idiots that kept diving in and throwing water into my beer (not good). There's a lot to do at the resort to keep you entertained and we did enjoy our time there eventually. The London bar was full of smokers and there was only a small non-smoking area so we moved to the Polo bar which was cleaner/quieter and they were able to supply the same drinks. Check out was efficient but the disorganised porter's took 30 mins to go and get our luggage - and we had to witness an argument between them. They made up for it by taking us to the airport in one of their luxurious taxi's rather than letting us take one of the crazy public taxi drivers. It cost a bit more but it was worth it for the comfort. Would I go there again? Only with the lads because it really isn't a family resort. Read more

Genuine Hotels.com guest review

The hotel was really lovely and clean. The food was great and the staff generally helpful. The only disappointing thing was that we requested ice for our ice bucket in our room and on two occasions they did not appear. The first time they took ages to bring some. We felt that they should provide ice machines on each floor so that you could help yourself. […] Other than that, hotel had lots of amenities and plenty of social life. Excellent location and would highly recommend it. Read more

Genuine Expedia guest review

Very disorganised Hotel Reception on both Check In & check Out. Lot's of staff but seemed to be jumping in on each others guests. Laboured the point that check in was normally 2 pm and that I had arrived early - the fact of the matter is that there was a room available that I was given straight away. I'm sure that due to varied flight arrival times […] people arrive at all times of the day or night but total stay is less than 24 hours as indeed mine was. Couldn't sleep - Room 247 was very noisy - bar/nightclub activity until 2 am - lot's of outside noise continually throughout the day. Very strange smell in room, grouting needs cleaning in bathroom - generally very tired & dated room in comparison to other hotels. Beach service non existent - gave up trying to get a menu & moved to pool area where service was much better. Can't believe there is a charge for Internet use. All other hotels I stayed in on my trip offered free WIFI. Read more

Genuine Hotels.com guest review

It was nice,relaxing ,vacation .i would recommend the hotel

Genuine Hotels.com guest review

Apart from habtoor airport desk telling us there was no car to take us to the hotel (when in fact there was), we had a wonderful break at the Habtoor. All the staff were friendly and polite. The Club lounge facility was excellent, with great staff. My boys, who are pretty demanding about such things, found the gym to be very well-equipped, and well-run. Accommodation […] was good, cleaning was unobtrusive and meticulous. Access to the beach was easy and we enjoyed the ability to arrange watersports right in front of the hotel. Great location for access to the JBR Walk, All in all, excellent hotel. No criticisms at all Read more

Genuine Expedia guest review

Nightclub active on Tuesday and Thursday nights until 3am, music so loud you can hear the words never mind the thumping base. Arrived on the early morning flight (arrived at the hotel at 8am) from the UK but had to wait 2hours in the lobby before I could check in. Even though I booked club I could not spend this time on the free breakfast as breakfast […] is only free from the morning after your first night. I had actually emailed them a week before arrival requesting a quiet room and providing my flight details. I also sent a follow up reminder the night before I flew, I received confirmation of receipt but obviously they decided to ignore the request. Water was tepid, I suppose this is alright if you have sunburnt but otherwise it's quite annoying. in room dining one evening came with the late wrapped in tin foil, the croissants were undercooked in the centre every morning. no wireless Internet, access needs to be purchased and device plugged into an intranet cable. All in all not a 5 star,not even a 4 star Read more

Genuine Expedia guest review

Great located hotel. Service absolutely not at 5 star level. We were missing towels or other bathroom items every day. Poolbar sevice to slow. To get more coffee at breakfast was a struggle (understaffed)

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

A lovely beach location, helpful staff and great pool area.

Genuine Expedia guest review

Can be boisy on party nights. We had the club room and the airport transfer service was fantastic. The inclusive afternoon tea and pre dinner canapes were ok but not fantastic.

Genuine Expedia guest review

We've stayed there before and its still a good choice in terms of value for money compared to other hotels in the area

Genuine Expedia guest review

We booked this hotel for 8 days. In daytime it was nice but in the evening it turned to a nightmare. The owners are driven by money and almost every night there was a disco outside on the 3.rd floor so we and our two small kida were not abelto sleep until 02 inthe morning where it stoped. We asked the reseption if they could arrange to turn down but […] nothing happend. We were so tired after not sleeping well so of course we complained. they moved us 3 times during our stay. One night they moved us at 12 a clock into another room where the music was even louder. The next morning the manager first didn't want to speak with me but after making a scene at the reception he came out from his office and i was trying to explain to him how anoing this moving around was. He didn't seem to care. Money talks! Read more

Genuine Hotels.com guest review

No early check-in available... If definitely prefer boutique style hotels as this hotel is too large for me and decor is not up to date for a five star hotel

Genuine Expedia guest review

Every week there are 3 nights disco untill 3.00 AM in front of your room with à lot of noice. Not everything room has à balcony/ terrass!!

Genuine Expedia guest review

The owners of this "resort" opened an all night outdors night club between the guest rooms and the beach. The result was that it was almost impossible to sleep as theere was no attempt to keep the volujme of either the disco or its many drunken patrons down. One night there was a near riot right beneath our balcony with yelling and chair throwing involving […] about 40 people. I didn't see a single security officer until the next morning. On the upside, the staff were very apologetic although it is clear that profit rules the management - not the comfort of the guests. I will not stay there again. Read more

Genuine Hotels.com guest review