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Located in Edmonton (West Edmonton), Best Western Plus Westwood Inn is close to Oasis Centre, West Edmonton Mall, and Palace Casino. Also nearby are Edmonton Event Centre and Galaxyland.
Best Western Plus Westwood Inn has an indoor pool and a fitness facility. Wireless and wired high-speed Internet access is complimentary in public areas. This 3-star hotel features business amenities including a 24-hour business center, a meeting/conference room, and audiovisual equipment. Dining options at this business-friendly hotel include a restaurant and a bar/lounge. The staff can provide wedding services, event catering, and currency exchange. Additional amenities include an arcade/game room, multilingual staff, and a picnic area. Guest parking is complimentary. This is a smoke-free property.
Rooms have city views. The 172 air-conditioned guestrooms at Best Western Plus Westwood Inn include safes and complimentary newspapers. Beds have Select Comfort mattresses, signature bedding, and down blankets. Guests can use the in-room complimentary wireless and wired high-speed Internet access. Televisions are equipped with premium cable channels. All accommodations provide desks, ergonomic chairs, and phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations, hair dryers, and complimentary toiletries. In-room refrigerators and coffee/tea makers are provided. Additional amenities include irons/ironing boards and windows that open. In addition, housekeeping is offered daily and amenities available on request include microwaves.
it was ok . the rooms could have microwaves . Also the pillows on the bed are to big., that it created a sore neck and back.Genuine Hotels.com guest review
We were there for just one night. It was a quiet and clean. Would probably stay there again.Genuine Expedia guest review
first room had old air conditioner sounding like a 747 at take off. Second room much quieter. carpets in both rooms were filthy and probably hadn't been properly shampooed since installation. Work-out room and pool were both fine. Overall, my wife and I found the hotel facilities to be adequate.Genuine Hotels.com guest review
"Nothing like the picture"
Small beds .. Small pool with no towels.. Bathroom door wouldn't close..remote for tv wouldn't work and the back of remote brokeGenuine Expedia guest review
"Good location, not up to par"
Strongly feel that they were not up to the Best Western standards. Beds tipped if you sat on the edge, TV fuzzy and not clearly visible, shower pressure weak and basin flooded as you shower. Air conditioning did not work.Genuine Expedia guest review
"Nice hotel, great service"
Great room beds are super comfortable and the air conditioning was going, made the room comforting upon arrival... Definitely a great stayGenuine Expedia guest review
"Wasn't to impressed."
I was the understanding that the Best Western Plus was suppose to be a nice Hotel. When we arrive there was an old musty smell as soon as you got near the front door, When we tried to check in and meet some family members. They told us our room was not clean yet. we were suppose to have rooms side by side. anyways we tried to check in at 4.45 pm. We […] were told if we wait 1/2 hour we can have that room or we want can have different room. So we took different room after driving for 11 hours we just wanted to have a rest. the room was old stains on the floor. beds were small and everything have a smell to it . like old ..... anyways save your money. Never again will I ever stay in a best western again Read moreGenuine Expedia guest review
"Nice hotel close to west edmonton mall"
We were not in the room a lot. The room was clean and comfortable. They could check on the air conditioner Close to west edmonton mallGenuine Expedia guest review
"Will never stay at any BEST WESTERN."
Best western give me the worst experience ever. Hotel is old and smells like mold. Air condition was broken,and missing nob,and it's the oldest a/c I've ever seen. I'd rather stay at motel next time. It will be cheaper and much better. Will never stay at any BEST WESTERN again.Genuine Expedia guest review
Well to begin, it's definitely not as close to west edmonton mall as they would like you to believe, furthermore, the king size bed we had was stiff and uncomfortable, making it nearly impossible for a good nights rest. The service was nice and friendly. The pool only goes 5 ft deep and the so called gym the hotel claims to have has not been maintained, […] and has an treadmill, eliptical and one other machine. The other is broken. So overall I was disappointed by there claims and can not recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
Broken ac asked for fans took them 2 hours to bring me oneGenuine Expedia guest review
"Close to the mall"
Service was great other than returning to room to find housekeeping had closed door properly, left open. Everything was ok but also found clothing in corner that didn't belong to us, not sure how that would happen.Genuine Expedia guest review
"close to west edmonton mall and zoo"
Room was clean and cleaners were very friendly and accommodating.Genuine Hotels.com guest review
"Close To West Ed Mall"
Very good. Clean, room was more than comfortable. really good breakfast!Genuine Hotels.com guest review
"So so hotel"
Hotel was ok I guess. AC was really old and didn't work to well tho. Also we had a pet and when I told the hotel clerk about it we had to downgrade to another room for the same price. I still don't know why we had to do this.Genuine Expedia guest review
The convenient location, close to West Edmonton Mall was the reason we chose this hotel. I called the hotel for directions from the mall and they were very friendly and informative. I found the front desk at check-in a little less friendly. I was told I booked a room with one king bed. I told them I was thought it was 2 queens, they replied "no mam" […] to which I gave them my printed intinerary from Expedia outlining a room with 2 queens. The person I spoke to seemed irritated by that (maybe not with me though). However we got the card to the room we booked within minutes. I thought the room looked clean, but my kids were playing on the floor and found popcorn and other dirt on the floor. We didn't have any popcorn to eat. Yuck. Overall I I thought it was good value for the money. Read moreGenuine Expedia guest review
Clean, good vending machines. Restaurant could use some work.Genuine Expedia guest review
Old and run down! Very out of date. Will never stay there again!Genuine Expedia guest review
excellent, but would like to see breakfast includedGenuine Expedia guest review
The room was dated. And unlike most best westerns the breakfast was not included. The restaurant had good food. But terrible service.Genuine Expedia guest review
"Decent for the price"
Scary homeless guy at entrance. Bruital slower, had to run around to get wet. Resturaunt didn't open till 7 and I was long gone. Overall, not a bad experience.Genuine Hotels.com guest review
The hotel was nice and all.. But the dining room wasn't the greatest when it came to variety, the lounge looked like someone's basement and the lady bar tending was rather rude. The room had a small fridge, a good size tv, a safe and was set up very nice, I was disappointed there was no microwave though, and the bed wasnt very comfortable. I was absolutely […] furious with housekeeping, we had left a do not disturb tag on the door our whole stay because we prefer our privacy and to not have people we don't know around our belongings, our last night there the maid let herself in anyways, and when I called front desk to explain my frustration about the situation he just treated me like I was annoying and a nuisance. I probably won't be staying here again and wouldn't recommend it. Read moreGenuine Expedia guest review
The hotel met all of my expectations. It was overpriced for what you get but that is common for this area.Genuine Expedia guest review
"Close to everything!"
Everything was great! Would stay here again for sure! Thank you!Genuine Hotels.com guest review
Was a decent room for the price paid. Room was a good size lots of extra room :) it is a pet friendly hotel which is nice if you have a pet. Did smell like wet dog though. Service on check in was ok not overly helpful or friendly but the girls on check out were much more friendly! Close to the mall and restaurants. Overall ok stay.Genuine Expedia guest review
"You get what you pay for"
We stayed 3 nights, and housekeeping didn't clean our room once during that time. The front staff was apologetic, but there is no excuse for that poor a level of service. The hotel was in a good location, The stains in the carpet were too numerous to count, They are in desperate need of replacing in that particular room, I can not speak about other […] rooms in the hotel. Unfortunately I already paid for the room and was unable to change hotels. I stay at Best Western Hotels on a regular basis, but am reconsidering after this experience. I am not sure how it could achieve a "Plus" status. A "Dive" status would be more suitable. My biggest regret was not taking pictures of the disgusting carpet to demonstrate that I am not exaggerating. Read moreGenuine Expedia guest review
The hotel was clean and close to west Edmonton mall which was why we chose it. Unfortunately the toilet was broken, and the bathroom door. Even after asking for it to be fixed it was not. Took another frustratingly call to get someone to come fix it and he didn't even fix it properly. The hotel is out dated looking. I definitely wouldn't stay here […] again. Read moreGenuine Expedia guest review
The good parts of the hotel were the room was clean, the pillows were super comfortable and the staff were very friendly. However, the bed was hard as a rock and neither my husband and I were able to sleep, and we both left with extremely sore backs. As well, there were some kids selling drugs outside the front door when we were coming in who basically […] tried to mug us. It made us feel very unsafe. Read moreGenuine Hotels.com guest review
We took a King size bed based on the web photo we saw. On the photo it has a Whirlpool in the room but in reality it was not for our room. Mislead. The air conditionning finally started to work properly at 3 am. The bath towels were missing. The matress was limit but OK. The attendant was not speaking clearly English. We were to tired to complain. But […] this is not what we can call a Best Western Hotel. Read moreGenuine Expedia guest review
"close to west ed mall"
it was a great stay,close to the mall and quite cleanGenuine Hotels.com guest review
"Comfortable but needs a bit of upkeep"
The hotel was clean and inviting in the common area. However our room could use some repairs, the ceiling had quite a bit of damage, and the way it was set up was awkward with the TV on the side of the room. Beds were very comfortable though! Had a great nights sleepGenuine Expedia guest review
"Ask questions before accepting room"
First night they shut off water at 8:15 am till 4 pm then oftered to put us in another room ...if they knew they were shutting off water to a certain section of hotel should have asked if checking out early or not for we had room booked for four nights.. Kinda of hard in morning with kids when you have no water suppy in room...that is my main beef...also […] it didn't seem to bother them at front desk when people phoned or walked to inquire for I did just that. If staying ask before accepting room. Read moreGenuine Expedia guest review
"If you smoke this is the place for you!"
I have never booked a non smoking room and have it smell like smoke in the hall way and the room. The stairs were quicker than the elevator and the room was big but barely furnished. Overall disappointing. The staff did change my original room because I booked non-smoking and clearly this room had had smokers in it recently and the entire hallway smelled […] of smoke. It was an odd experience in this day and age to have smoking even allowed inside at all... I guess if you are a smoker this hotel is for you! Read moreGenuine Expedia guest review
"Good experience in a busy world"
I was very happy with the whole process of booking through Expedia and also the hotel. Staff was very friendly and willing to help beyond thier duty even at 4 am. the only problem was we got in at 4 am and they left a note water was going to be shut off at 9am very inconvenient but we were forewarned a good experience in a heck tick worldGenuine Expedia guest review
Only one elevator which stopped working periodically,and no fault of the hotel the water at our end of the complex had to be shut off between 0900-1600 for two days.Genuine Expedia guest review
First room smelled horribly like cigarette smoke even though it was a non smoking room. Changing rooms wasn't a problem. Next morning no water after 9 am due to maintenance. Not impressed for the money I paid ...poor quality for a best westernGenuine Expedia guest review
"Want you out fast"
We brought our suitcase to the car and while we were gone for 10 min the maids came in and took all the rest of belongings and started cleaning the room . It was 10 am and we had not even checked out ! I had not even done my hair or make up . The maid put my curling iron make up blankets ect all in a bag in another room so I had to try do this in our […] car! Told management and they just said she doesn't speak English well and were sorry . We are now missing out iPad charger because we didn't get to get our things together. Wow talk about getting pushed out the door . Read moreGenuine Expedia guest review
Nothing to write home about. Food was so so. As clean as expected.Genuine Expedia guest review
"Had a good experience"
Went there with wife and kids and spent 2 nights. No complaints at all. We even visited the bar and the attention was great. I think I got what I paid for.Genuine Expedia guest review
The room was OK, but in definite need of a facelift. There was no screen on the tiny windows, air conditioner noisy. Worse of all was the lingering smell of old cigarette smoke in the room, quite disgusting.Genuine Hotels.com guest review
I made a reservation well in advance to stay at this hotel. I was basically "forced" to pre-pay for the room, or be subject to an additional $30 per night fee. Upon check in, there was still an additional charge of $100 per night required as a deposit. When I explained to the clerk that we had just travelled 14 hours and would not be able to access […] the additional funds at my bank until morning, she then said that we would not be able to get a room. Long story short, after MUCH discussion, they "allowed" us to check in with the $100 that we were able to scrape together. When I explained to the clerk, that this was ALL of our money until morning, the response was "well, it's not like I'm taking the money and keeping it". Upon checking in we decided to take advantage of the jacuzzi tub in our suite. It didn't work. Called the front desk and they said someone would be right up to have a look. No one showed. At all. I asked about it on checkout and there was no record of my complaint. Shocker. Read moreGenuine Expedia guest review
Expected much more from a Best Western hotel. We've stayed at many and most times they were great quality except this one.Genuine Expedia guest review
there was a black hair in the shower. so obviously it hadnt been properly cleaned.Genuine Hotels.com guest review
"Good room. Poor Service."
Hotel room was fine. The restaurant needs a lot of help. The restaurant staff lacks direction & training. BASIC SKILLs are missing. We were not greeted or seated promptly. Neither of the staff spoke English very well. The man seemed upset that we didn't want an alcoholic drink. The woman was unaware that she should check back to see how we were doing, […] refill water, etc. Another group of 7 left the restaurant telling the next people "you don't want to eat here." Perhaps it was just a problem that night, but it appeared there was not a manager around and it was quite obvious that the wait staff had no idea what they were doing. Read moreGenuine Expedia guest review
"Staff was Exceptional."
No Best Western Rewards if booking thru Expedia. Hotel was very good, staff exceptional. We extended our stay by one day with no problems. Got Rewards for the extension.Genuine Expedia guest review
Black out curtains did not cover the full window so light came in from the street light outside as well as in the morning. No complementary breakfast which was a little surprising for how much a room was. The "Pool" was laughable, the elevator was slow and randomly stopped on floor 2 & 3. The staff was nice but I thought for how much I was spending […] I did not get my money's worth. Read moreGenuine Expedia guest review
The room was comfortable with 2 double beds. Nice chair for watching tv or using the desk.Coffee & toiletries were replenished on a daily basis. It was a close drive to the Mall, & friends we were visiting.I wld recommend this hotel to anyone.Genuine Expedia guest review
"It was okay"
Nice king size bed, but the room was too warm and it wasn't dark enough. The Air Conditioning was also too loud.Genuine Hotels.com guest review
Nice clean room. Air conditioning not too noisy.Genuine Hotels.com guest review
"Close to WEM"
Very enjoyed it, nicest place I've stayed in!Genuine Hotels.com guest review
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