"Great Location but hotel needs a lot of tlc"
Rather grungy! At best a 2.5 star hotel, not a 3 star.Genuine Expedia guest review
It was a nice room. The TV was terrible. It was a flat screen however all channels were snowy, hard to watch.Genuine Expedia guest review
I booked 2 rooms on April 4th for one night it was room 1112 and the other one was across the hall and We will never stay there again . It is far from being a Best Western Plus ,The rooms were dirty especially the bathtub it was gross . The rooms were on the main floor and they need to be upgraded badly. The bed skirts were ripped , the chair was broken […] ,carpet ripped and the curtains were full of holes . We enjoy staying in Best Western Inns but our stay was very disappointing and getting any sleep was out of the question because the beds were so uncomfortable . Read moreGenuine Hotels.com guest review
"Not a bad place to stay"
It was well priced , first night stay was great second night night was noisy and did not sleep well. Sounded like cleaning or maintenance.Genuine Hotels.com guest review
"Dont stay here"
Business trip to Edmonton and decided to stay in nw part of of town at this hotel. This hotel is disgusting, rude staff, and was a nightmare stay. Only good part was the friendly staff in the restaurant, all else is a complete fail!Genuine Hotels.com guest review
Was good, small shower but was satisfied by the service.Genuine Hotels.com guest review
We called the day before to make sure rooms were in close proximity this was confirmed as we booked 2 rooms, when we arrived we had a room on the 3rd floor and one on the 6th. The front desk staff was helpful but took forever to rearrange us. The elevator was also broken in the morning so we had to take the stairs with out luggage and coolers down from […] the 6th floor again the staff was good they helped us with one cooler. Overall hotel is nice and clean but could take more care of customer relations. Read moreGenuine Hotels.com guest review
when I checked in the clerk was ok, I gave her my debit visa to pay for my room, which was fine then she told me I had to pay for a deposit in case damage is done to the room. I complied, she also asked me for my license plate which I don't know off hand, so I told her I will go out and get it once I settle in. the clerk WOULD NOT give me the room key […] unless I went back outside to get the plate number. I went outside to get the plate and when I came back in she was serving another customer so the guy took my information and said ok your all good, I then said at that point I do not have a room key as she refused to give to me unless I had the plate number.I understand maybe if I was a young person and was planning a big party or something, but I was there for training and I am a woman of 54 years all by myself. She couldn't give me the benefit of a doubt. I was quite upset by that time, if I didn't book online and hold the room I would have left the hotel and got a room somewhere else. I did not like the experience I had or the attitude of the clerk, very condescending I must say. I will never go back to that hotel or even recommend to my colleagues who use the facility. I rate 0 out of 10. Read moreGenuine Hotels.com guest review
"An overnight layover"
A sleepover in Edmonton for a late night flight arrival, which was more than enough for me. This hotel has satisfied my need.Genuine Hotels.com guest review
"good value for your money"
Just a stop before leaving Edmonton to Toronto room was large in size.was clean food in restraunt was very good excellent service in restrauntGenuine Hotels.com guest review
"Non-smoking hotel smells like an ashtray."
The nonsmoking room smelled of cigarette smoke and the bed was very worn with a sagging middle. The door lock stuck and was very hard to open. I would not recommend this hotel as a non-smoking hotel. the room had a very strong odor cleaning smell that was meant to mask the cigarette smoke but only made it more noticeable.Genuine Hotels.com guest review
"Inconvenient check in time"
Hotel staff were friendly but I was unimpressed that check in wasn't until 4pm which made us late for the hockey game. I arrived at 3:30pm and couldn't check in until just after 4 pm. No microwave in the room so had to yo the kitchen to pop the popcorn from the vending machine which in turn was incredibly expensive.Genuine Hotels.com guest review
"I'm Glad I Wasn't There"
I booked this room for my wife and two daughters for a girls' get-away. When it was time for bed the first night, the hide-a-bed had dirty sheets; when they called for staff to correct this and sheets were dropped off, the staff evidently expecting my family to change them. They called again and someone eventually showed up and changed the sheets for […] them. The next day, the "make up room" sign on put on the doorknob at 9am. When they returned at 9pm, nothing had been done to the room yet. At least new towels were needed and a call was made to the front desk. Two men knocked twice and let themselves in immediately and walked straight in several metres. I'm sure this was to potentially and, of course, "accidentally" see a naked woman. My wife reported being "creeped out" and unable to sleep all night as she woke to every noise. The next morning, my older daughter complained to the desk staff and they were offered a complimentary breakfast. After 10 minutes of waiting for the lone waiter to seat them as he rushed around trying to deal with the breakfast crowd without any help, they gave up and were given a $30 credit instead. It sounded like a very poorly run place; I'm glad I wasn't there. Read moreGenuine Hotels.com guest review
"Adequate not fabulous"
Good restaurant in the hotel. Bathroom outdated and awkwardly configured. Good internet/wifi. Elevator seemed always on the verge of breaking down.Genuine Hotels.com guest review
"Poor Service, rude front desk staff"
Hotel is in a great area, close to West Ed Mall and many restaurants. The Hotel restaurant and bar were great! Good service and good food in there. However the service in the actual hotel was horrible. No facecloths when we first checked in and I had to go get them from the front desk. The next day the room wasn't restocked until late into the afternoon, […] and was not stocked completely. No coffee, tea, sugar etc. for the next day. No one answered at the front desk, so my husband went down to ask and the front desk staff was extremely rude. Said that he would have to go to the restaurant for this stuff. While in the restaurant asking the very nice waitress explained that these items were supposed to be located at the front desk. She came over to the desk with him and the front desk attended then opened a drawer with all the complementary items we were looking for (she knew they were there the whole time). We go to Edmonton occasionally to visit family and this was our second time staying at this hotel but will not be staying at this hotel in the future. Read moreGenuine Hotels.com guest review
Clean. Great customer service. The restaurant is a hidden gem. Amazing breakfast at a great price. Apples and cookies at the front desk are a nice touch.Genuine Hotels.com guest review
It was really good for one night. I almost got scammed by someone looking for my credit card but that is hardly the hotels problem. Overall it was good. No complaintsGenuine Hotels.com guest review
"ok stay, but bad morning service."
cold room, bad check out serviceGenuine Hotels.com guest review
The room was very coo. when we arrived and for some reason they could not turn the heat up even after several tries. The lounge is nice, and rooms were clean.Genuine Hotels.com guest review
"Needs A Reno"
The room was old . Mattress old . the rug was wet. Heat in room didn't work. There was a dog treat and necklace left beside bed. The rooms smell . However the pool was clean and alrightGenuine Hotels.com guest review
"My Best Western Experience"
I found the cleanliness not that great. One night I cam e back to my room at 6pm and it had not been cleaned at all yet. I let the desk know when I left that eve and they merely acknowledged me and nothing more was said or done. Upon check-out, they asked the usual question of "was everything..." and I replied with a quite obvious "it was ok I guess". […] Nothing from the desk clerk. Not a very pleasant experience. Won't stay there again. I travel quite a bit for business and have stayed many times in a BW hotel and know that their standards are higher than what this hotel presented itself. Read moreGenuine Hotels.com guest review
"Very Frustrating Experience, will not stay there!"
After booking and paying for a room with two queens, we were unable to check in to our room at 5 pm (one hour after normal check in time). They asked if we would take a room with doubles, we declined. We asked about them rectifying the situation and the offered two breakfast vouchers, even though there were four of us. When we got back to the hotel […] at 11 pm, we found out the room had small doubles despite the computer system claiming two queens. Went to the front desk to complain and received no help. Asked about a manager, she/he was supposed to be there the next morning - ended up calling in sick. No rectification despite asking for one and they still would not provide any more than two breakfast vouchers. Service was horrible - we will not stay here in the future. Very frustrating experience. Read moreGenuine Hotels.com guest review
"Stay was ok but I'd try out a different hotel next"
Stay was ok , staff friendly, but room was too hot. We spoke to the front desk/ we tried many things to ajust the air quality and heat - nights were too warm The room lacked easy access to enough power outlets for running computers and recharging electronic devices. The outlet at the base of a lamp did not work and the few that did work would not hold […] the prongs or cable end - so we only had one outlet we could access near the floor below a desk Read moreGenuine Hotels.com guest review
"I would stay a again just in a king bed"
I enjoyed my stay mostly . But the beds are way to small for 2 adults in the two double roomsGenuine Hotels.com guest review
"Good hotel for the money."
Stayed here for a night with my daughter and was pleasantly surprised. The room was clean and updated. After reading a few of the other reviews I almost changed my mind about booking this hotel, but it was very easy to get to and from the mall, overall it was a great budget place to stay.Genuine Hotels.com guest review
friendly staff, clean rooms & good areaGenuine Hotels.com guest review
"Economial Comfortable Stay"
Great staff , comfortable room at a great price! Room was well sized and clean, very dated and in need of an update. Staff very willing to help and the restaurant has a great breakfast. Would definitely stay here again.Genuine Expedia guest review
It was okay. Bed felt maybe little too hard though. Bathroom facilities could use an upgrade in 'class'.Genuine Hotels.com guest review
Bed was very comfortable and room was very clean. The only thing I would mention is the overuse of air fresheners in the room and throughout the entire hotel. Very strong smelling...anyone with aroma sensitivities would likely get sick from that.Genuine Hotels.com guest review
I booked two rooms, then called the hotel directly to make sure that our rooms would be side by side, I was reassured that yes, because the reservation was under the same name that we would be side by side. However, when we show up we were five rooms apart, not next door or across the hall..We were told that a mistake had been made and they did apologize […] but still..Also, our room heating system decided to stop working..not good. Read moreGenuine Expedia guest review
"Good room - needs improvement on service"
Pretty good rooms, very clean, great service in the restaurant but not as much at the front desk. Front desk were not very helpful or that friendly as they should be since they are the "face" of tbr company. I would stay again though!Genuine Hotels.com guest review
"Pleasant stay on Stoney Plain Rd"
Easy to locate on Stoney Plain Road. Pleasant check-in check-out staff. Very friendly restaurant staff. Very nice supper and breakfast.Genuine Expedia guest review
"Warm & comfy"
Warm a comfy. Will be where we stay from now on when we come to edmonton!Genuine Hotels.com guest review
The smell hits you as soon as you walk in the door. Too much strong air freshener or something. Very low water pressure in the shower, screaming pipes, turned the heat right down, and opened the window in -10C weather, and we were still roasting. Wasn't impressed. Wouldn't go back, and wouldn't recommend.Genuine Expedia guest review
The room was nothing like advertised on Expedia. It was so dirty and in need of serious maintenance. There were no towels or toilet paper in the room and the toilet was broken. We checked in quite late so we stayed but left the next day even though we prepaid for 2 nights. The staff was very nice but were only able to do what they could. I would never […] return nor recommend this hotel to anyone. Read moreGenuine Expedia guest review
"Average. Close to mall"
Average experience, not a fancy place. Close to West Ed mall.Genuine Expedia guest review
"Run down hotel"
Pet rooms only have double beds; we needed Queen size beds but this wasn't communicated and the lady on the front desk was not willing to do anything to help us out.Genuine Expedia guest review
Room was clean, yet the room temperature was very cold.Genuine Expedia guest review
"Convenient to West Edmonton area"
neat, clean, good location, easy access, plug-in available for guest parkingGenuine Expedia guest review
"Great for the family"
only stayed for one night but this hotel suited our needs quite well. The rooms were large and the front desk upgraded us to a room with a sofa bed when I asked for a cot. For a family, I loved that the sink was outside the bathroom so we could all get ready while others were showering. Rooms were quite warm so I had to have the air conditioning on […] all night. Close enough to WEM and lots of restaurants along the way to eat at if you don't want to eat at the hotel. Plenty of parking for free which was nice and the hotel was easy to get to. Read moreGenuine Hotels.com guest review
Excellent service. Kind and friendly people. Very helpful and always smiling: from front desk to cleaning staff.Genuine Hotels.com guest review
"Nice affordable hotel"
Nice affordable hotel close to West Ed Mall. Clean. Friendly staff. Attached restaurant.Genuine Expedia guest review
Best part of the stay were the two servers at breakfast in the restaurant. Fun people to be around. Lovely people. Hotel is fine. Nice and close to WEMall but you still need to drive there. It is getting a bit older and it shows but it was clean and functional.Genuine Expedia guest review
"Good hotel location close to major mall, good acce"
I choose hotel due to reasonable rental rate and had stayed there previously.Genuine Expedia guest review
"Spent 4 nights in Dec 2014"
Very comfortable beds, great restaurant for breakfast. Requested a replacement chair for the desk, and it was done within hrs and the replacement made all the difference. Lots of parking. Good location. I spend approx. 40 nights a year in hotels in Western Canada, and I would rate them a 4. No mould on the tiles or shower curtain. In room coffee was […] great. Read moreGenuine Expedia guest review
"Hotel close to west Ed mall"
Beds are to small for the double bed rooms but did the job.Genuine Expedia guest review
The heat did not work in our room so it was cold. The hallways were very dirty and in need of a vacuum. The front desk was very pleasant but there was a hassle with making my expeida reservation and the hotel. This hotel cleanliness of the public areas was not to the standard of a "Best Western" - value for cost was not that great - I would not recommend […] this hotel to others. Read moreGenuine Expedia guest review
"Not up to Best Western standards"
I have stayed at this hotel before and was comfortable albeit an aging hotel. But this time was very different. We arrived late in the evening and the first things we wanted to do was turn up the heat in this cold room. I turned the up temperature control to 22C which is not exactly over-heating. We were out-of-town visitors obliged to stay overnight […] because of the first heavy winter storm with freezing roads - understandably we wanted to be warm but the room never warmed up. The floor-level radiator seemed to be blowing warm air and we thought it would heat, but after a freezing night, it was still 17 degrees. That was not all: we really wanted a cup of hot coffee after coming in from the cold (10pm) but the coffee maker was not working. We called room service and they said they would replace it. They did so an hour later after a second call. That all? No. We had no TV. 'Did we want the technician to come and check it?' I don't think so at 11pm when all we wanted to get 'under the blankets' to get warm. Oh dear! That all? Well, we would rather not have the alarm go off with music we did not like. As we checked out in the morning he heard another guest complain about their freezing room. Read moreGenuine Expedia guest review
"Stayed here before but never again"
I've stayed here in the past with work and had no issues. But this time was different. I ordered room service (chicken Caesar wrap) and the lettuce was beyond old. It was brown and tasted horrible. I called the restuarant and they said they would only discount me 15% and that lettuce is suppose to be brown and black. Got a call from front desk and told […] them about the issue and never heard back for the rest of my stay. Fiancée filled jacuzzi tub and turned on the Jets and dirt and black stuff came out of the holes. Have always liked best western and liked this hotel but this time around was not a pleasurable experience at all for me. Read moreGenuine Expedia guest review
WE CALL TWICE TO GET EXTRA BLANKET AND THEY NEVER CAMES, WE CAN HEAR CRYING THE BABY NEXT ROOM, THE GYM WAS NOT WORKINGGenuine Expedia guest review
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