"close to West Edmonton Mall"
Our stay was niceGenuine Hotels.com guest review
After stayed in some others Hotels in Canmore 127$ (this one was nice hotel) and one more in Banff 150$ (this one something to forget) I've got really impress with this one also much more cheaper than the others as per only 100$. Anyway good to be there for sure!!Genuine Hotels.com guest review
"Time to demolish this one"
This is an old hotel not very clean. Maids do a terrible job mouse traps under the bed!! construction going on early in the morning, dogs on a no dog floor, attacking you when your going to your room. We told front desk and they couldn't care less, Paid for double queen beds got double beds instead. room smells of cigarettes. Would we stay there again […] "not a chance" much nicer hotels in area for the same price. Read moreGenuine Hotels.com guest review
First, we requested a 1st floor room and they said that they never got the request. Front desk never helped in anything.Genuine Hotels.com guest review
Location is the only good thing about this hotel. Air conditioning busted and their solution was to bring a lousy fan. Cleanliness was horrible, never seemed to vacuum as room and hallways had same garbage on the floor day after day. Recommend you stay away!Genuine Hotels.com guest review
We enjoyed our stay very much. Kids took full advantage of the pool. Disappointed there was no hot tub. Room was fantastic , great size to fit everything in ,including the dog and his cage. Staff were very friendly and helpful. I would definitely recommend this hotel to others.Genuine Hotels.com guest review
The hotel was great. close to the mall and easy to get to the zoo. The rooms are very large and nicely layed out. The only downside was that the air conditioner wasn't working, but they did supply a fan. The staff were very freindly and helpful. Will definately be staying there again.Genuine Hotels.com guest review
"Close to west ED"
we found the hotel clean and comfortable and had a good nights sleepGenuine Hotels.com guest review
"Close to West Edmonton Mall"
My family was stayed here for overnight before travel to next destination on early morning. Hotel is close to west Edmonton mall and nice area, Affordable rates. Room was so clean and well organized. The only problem we encounter is the condition of Air conditioning system. The Hotel room is not connected into their Centralized air conditioning system. […] they installed small size of air-con, but.. the unit is not properly working. we can't sleep at that night due to room temperature. Read moreGenuine Hotels.com guest review
IT WAS AVERY HOT DAY AND THE AC DID NOT WORK INSTEAD THE HEAT WAS ONGenuine Hotels.com guest review
"10 minutes from the mall"
Was very easy to find, super close to so many things, very comfy beds, very clean room, restaurant on site plus close to so many more.Amazing helpful staff. Will recommend and will stay again.Only problem, no microwave in room.Genuine Hotels.com guest review
Very professional and helpful staff!Genuine Hotels.com guest review
"Convenient to west side"
Overall was ok, however, TV remote did not work call to desk promised replacement, which never materialized! Air conditioning was severely inadequate!Genuine Hotels.com guest review
"Clean and comfortable"
Check in was quick and easy. We had breakfast in the restaurant one morning which was good. The only complaint is the a/c didn't work very well and it was very warm at night.Genuine Hotels.com guest review
For being on the cheaper side, it was better than expected. The front desk ladies were awesome despite dealing with many complaints the night we checked in. Thanks!Genuine Hotels.com guest review
"Perfect for an overnight stay"
I stayed here for two nights. The hotel location was easy to find in the middle of the night. Staff were welcoming. The room was clean and in good condition. Air conditioning was a bit loud but got the job done. I would definitely recommend this hotel to anyone looking to stay for a few quick nights in Edmonton. The location close to the West Ed mall […] made it a perfect fit for us. Read moreGenuine Hotels.com guest review
We were very satisfied with the value fro money.Genuine Hotels.com guest review
"Close to Mall."
Comfortable beds. Clean and close to mall. Reasonable cost.Genuine Hotels.com guest review
Great location Room was nice and largeGenuine Hotels.com guest review
My stay was good. The rooms are much larger than other hotels and the price was good. The pool was a little cold but my granddaughter did not mind this at all. The staff was friendly.Genuine Hotels.com guest review
"Close to where I needed to be."
What I was looking for.Genuine Hotels.com guest review
Very friendly staff !!! Good location noise factor was minimum . We stayed as a family of 5 and was very comfy to top it off its very close to everythingGenuine Hotels.com guest review
Hotel was nice, closed to West Edmonton Mall.we will be back.Genuine Hotels.com guest review
"Defiantly NOT 3 star"
I have stayed in a lot of hotels in my life and I can tell you now 1 1/2 star at best front desk people were very nice to deal withGenuine Hotels.com guest review
"West edmonton mall"
I appreciated the discount tickets to the waterpark for the WEMGenuine Hotels.com guest review
We have to switch 3 rooms before we got something OK. We called front desk for room service cos our room was too hot and the ac is not working and it took more than 3 hrs for someone to show up and even couldn't fix the problem. It took my wife to go to the front desk to have our room changedGenuine Hotels.com guest review
Hotel was decent to stay in, only stayed for one night, so ok to just crash somewhere for a night but it's a little dated.Genuine Hotels.com guest review
"Bad Air Conditioning"
I normally like staying at the Best Western but this time was not a comfortable stay. We spent 3 uncomfortable nights because the Air Conditioning wasn't working properly.Genuine Hotels.com guest review
"close to freeway"
they new form the last stay. I could not find my reciept so I had to book through expiea and I could not collect my rewards pointsGenuine Expedia guest review
Had to get on a chair to see out the little window. Otherwise clean and friendly people.Genuine Hotels.com guest review
"Reasonable place to stay in West Edmonton"
Bed very comfortable. Room was so massive that TV remote would not function from distance of bed. Very clean room.Genuine Expedia guest review
"I would not go back"
When I walked into the hotel it didn't seem bad but as I walked up to the counter the front desk agent was rude, and after been checked in she pointed us down the hall to our room. She didn't go over any of the amenities so I had to search for my wifi and even had to ask pool hours. Ones in our room we were very disappointed is was not what we thought […] it would be. When we went to lay in bed there were dirt stains on the foot of the bed and stains all over the bed skirt. The t.v placement was very bad.. specially when you want to watch it in bed. While trying to sleep the walls mask no sound you hear your neighbors and everything outside. all in all not a nice stay I would not go back! Read moreGenuine Expedia guest review
"Unprofessional Staff, dirty and Rundown"
My stay started with a broken. TV then a room that reeked of cigarete smoke. ( non smoking hotel) burnt out light bulbs being woken up by construction on the roof at 8 am and no letter to advise guests of the work. The hotel is generally dirty my room specifically had dust behind the tv and anywhere that was not immediately visible the floor in the […] bathroom was dirty and I washed it myself as I did not want to put anything on it . Staff visiting in guest rooms while cleaning sitting on chairs with door open for anyone to see staff talking on their cell phones while cleaning tables in restaurant and visiting with each other in front of guests. Will. NEVER stay again and I suggest that Best Western standards are absolutely not being met and someone from BW worldwide should have a surprise stay as I guarantee they will be surprised, just not a nice surprise. Read moreGenuine Expedia guest review
"Easy access from the north and west"
I did not use any if the facilities offered in the hotel, just the room. The beds were very comfortable, I did not hear anyone in other rooms after 11 pm and slept until 9 am, which is not typical for me. The bathroom has had recent upgrades and the furniture was in good shape.Genuine Expedia guest review
good locationGenuine Hotels.com guest review
"Comfortable, convenient, priced right"
We enjoyed our stay at this hotel. It was clean, comfortable, pleasant. Needs a hot tub!!!Genuine Hotels.com guest review
"Short visit but good"
Friendly staff, nice comfy room. Good access to lots of amenities. Good Price good StayGenuine Expedia guest review
"not really impressed"
the cleanliness of the room left a lot to be desired. There were long black hairs on floor in bathroom and on sheet of my bed. The pillows looked as if someone had just thrown them across the room and they sat where they landed. The lobby and entrance of the hotel was fairly nice and clean but the elevator looks dark and a little creepy. The bathtub […] was not clean. Read moreGenuine Expedia guest review
"close to west ed mall"
Room was clean and staff helpful, price good for locationGenuine Hotels.com guest review
Rooms were large and clean but internet always cut out and pool small very noisyGenuine Hotels.com guest review
Has nice rooms for a decent price. Is in a good location (close to west Edmonton mall)Genuine Hotels.com guest review
"Mini Family vacation"
It was great! We had a wonderful stay I recommend this hotel.Genuine Expedia guest review
"Simply the best"
My favourite hotelGenuine Hotels.com guest review
"Nice hotel close to mall"
Clean room. Loved the bedding and extra pillows...oh and a jetted tub! We never made use of the pool but the breakfast buffet and staff were great! Would definitely stay there again.Genuine Expedia guest review
"Distance from downtown"
Edmonton streets it seemed were all under repair. The restaurant was quite expensive that is it didn't seem to be very busy. I had hoped they would have a complimentary breakfast but none.Genuine Expedia guest review
"Good quality for a quick stop"
Bath tub needed to be refinished or replaced but other than that it was good. I would definately stay again!Genuine Expedia guest review
This hotel star rating is way out of wack!! The ratings were very deceiving. Hotel was dirty. Over priced. Construction stuff laying all over the hallways. Bathroom was out of the 60's. Overall a No Go hotel!!!Genuine Hotels.com guest review
"Not the worst stay I've had."
Really it was a stardard room for edmonton prices. How ever I prob wouldnt stay there again in warm weather the air conditioning did not work and I seen in other reviews this same complaint I think its safe to say that that was every room. Our bill was 360$ which would replace the A/C in that room alone the hotel was busy so id say they could afford […] to upgrade this item if they are going to advertise the amenity. Also the jetted tub didnt work which disappointed my 5 year old. The room was clean and the bed was comfortable but the room was hard to sleep in as it was very warm. And I never seen any mice just some undesirable looking guests asking for money and smoking out side the doors of hotel. We spent all our time at west edmonton mall attractions except sleeping. Read moreGenuine Expedia guest review
"Very friendly staff and clean."
Nice and clean. No hottub however not the worst thing, but a great price.Genuine Expedia guest review
Hotel is in complete shambles I won't ever stay there again left a night early because of smell and condition of hotelGenuine Hotels.com guest review
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