All hotels in Edmonton, Alberta, Canada
1 room, 2 adults
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18035 Stony Plain Rd Nw, Edmonton, AB, T5S1B2, Canada, ‏‎866-925-8648
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3.2 / 5Good

Score breakdown (from 1,078 reviews)

Average rating for:

  • Cleanliness
    3.5
  • Service
    3.4
  • Comfort
    3.3
  • Condition
    3.1
  • Neighborhood
    3.4
3.0 / 5Good
"Excellent"
We had a great time.The rooms are clean and spacious.Excellent service.I will definetley recommend it..Keep up the good work!!!
Genuine Hotels.com guest review
2 night trip with friends Mar 13, 2013
Jennifer
US
1.0 / 5Poor
"Not at all what was expected....."
The condition of this hotel was awful. The lobby is up to date but the room was horrible. Dark and ding, musty and smoke smelling. Being there on my own was not comfortable at all. Will not be staying again ever
Genuine Hotels.com guest review
Trip with friends Mar 9, 2013
Mk
US
4.0 / 5Excellent
"Good for short term stay"
Clean and Comforable, If a free breakfast is avilable, it would be perfect.
Genuine Expedia guest review
Other trip Feb 20, 2013
A Traveler
US
2.0 / 5Fair
"Will look for a different hotel next time"
Wasn't that great. I would look for a different hotel next time. Room was way too hot! Had to turn the air conditioning on in Feb! Movies didn't work so couldn't order any off the tv. Front desk just told us to wait and check again in 5 min although we were already waiting 20 min. Very low water pressure for the shower and the sink had too much. Bath tub too small. Bed was comfy and the staff at the restaurant were great. Only have a pool, no hot tub. Best selection of snacks in the vending machine I've ever seen.
Genuine Expedia guest review
Other trip Feb 18, 2013
Michelle
US
4.0 / 5Excellent
ROOM TEMPERTURE CONTROL: The room was to hot and did not change even with the climate contol turned all the way down
Genuine Hotels.com guest review
1 night business trip Jan 15, 2013
A Traveler
US
2.0 / 5Fair
"Dissapointed"
Overall I would say that our experience was less than satisfactory! The hallways and our room smelled like smoke even though there were no smoking signs everywhere including on the door to our room. The Staff was friendly but many could not speak English, often wondered which Country we were in, let alone city. Will definitely be staying elsewhere next time we visit Edmonton.
Genuine Hotels.com guest review
Other trip Oct 1, 2012
Joe
US
4.0 / 5Excellent
"Family Hotel"
party going on a few doors down which was disturbing, was looking for a hotel with a hot tub, couldn't seem to find but this one had a pool so thought it may have a hot tub,
Genuine Expedia guest review
Other trip Sep 17, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
it was a wonderfull rest for our 4 children-family
Genuine Hotels.com guest review
3 night family trip Aug 18, 2015
Nuriya
CA
1.0 / 5Poor
We could not gain access to the room till after 10:30 at night. Since there was construction, there was no ventilation..no air conditioning and no windows that opened.. Also no elevators..so we had to carry things…up three flights of stairs… We were offered no recompense of any kind!!
Genuine Hotels.com guest review
2 night trip Jul 1, 2015
A Traveler
CA
3.0 / 5Good
"Best Western not getting the best rating."
Hotel was under renovations. Elevator was out of order. Air conditioning was noisy. Had to request hand towels. One bed's sheets were stained. Difficult bringing luggage into hotel as hotel is raised up several steps from parking lot....as a result had to push trolley up ramps, go inside to open door at top of ramp and manoeuvre trolley through door.Front desk neglected to specify that there were 2 elevators depending on your room #.....we met another person who was lost due to going on wrong elevator. Housekeeping was prompt and courteous bringing hand towels. Desk staff otherwise was helpful and offered extra hotel points and discounted breakfast due to the issues we encountered. Restaurant food was good and staff was pleasant.
Genuine Hotels.com guest review
2 night family trip Aug 1, 2015
Patrick
CA
4.0 / 5Excellent
Had a great stay, great sleep and enjoyed....the only thing I would say is the bathroom needs to be updated and this I know you are doing....but over all will be back....so thanks again for everything Greg Friend
Genuine Hotels.com guest review
1 night family trip Aug 10, 2015
Greg
CA
4.0 / 5Excellent
it was OK, but they were offering multipasses to the WED, and when I asked they were sold out. They should update this information we have to pay more at the mall door.
Genuine Hotels.com guest review
1 night family trip Aug 6, 2015
Jenny
CA
4.0 / 5Excellent
Very friendly staff, Tony at the front desk was super and Frank in the restaurant gave us exceptional service.
Genuine Hotels.com guest review
1 night family trip Aug 6, 2015
A Traveler
CA
4.0 / 5Excellent
Clean and comfortable room. Reasonable price.
Genuine Hotels.com guest review
1 night business trip Jul 23, 2015
Robert
CA
2.0 / 5Fair
Grungy hotel, poorly maintained.
Genuine Hotels.com guest review
4 night family trip Aug 3, 2015
Ryan
CA
2.0 / 5Fair
"Not so good"
Room was a dump and the beds were small
Genuine Hotels.com guest review
1 night family trip Aug 5, 2015
Darren
CA
2.0 / 5Fair
"Albertan"
Overall one stay was good. Clean room but water was not draining through tub and had wifi issue.
Genuine Hotels.com guest review
1 night family trip Aug 6, 2015
A Traveler
CA
3.0 / 5Good
"Week s"
Wasnt told about discount coupons for meals at restaurant tull 3rd day. Service slos ag restaurant one server
Genuine Hotels.com guest review
5 night family trip Jul 28, 2015
A Traveler
CA
4.0 / 5Excellent
Always a great stay!
Genuine Hotels.com guest review
1 night business trip Jul 30, 2015
Pearl
CA
4.0 / 5Excellent
Our room was great. However the woman at the front desk was rude and not helpful in any way.
Genuine Hotels.com guest review
1 night family trip Jul 30, 2015
A Traveler
CA
3.0 / 5Good
Hotel is currently undergoing construction. Very bad wifi connection.
Genuine Hotels.com guest review
4 night family trip Jul 27, 2015
A Traveler
CA
4.0 / 5Excellent
"Reasonable option - not outstanding"
I'd have a hard time giving this hotel 3 stars, it under "renovations" and sections feel dated, jet tubs don't work in any rooms, noisy small slow elevators. Check-in took a long time. Would stay here again if the price was right, but wouldn't pay full bill.
Genuine Hotels.com guest review
2 night romance trip Aug 1, 2015
Dale
CA
4.0 / 5Excellent
"Great Stay"
My boyfriend and I had a great stay at the best western! It was fairly easy to find, and was a 5 minute drive from the West Edmonton mall. The only thing that could have made our stay better was if there was a continental breakfast! The hotel did give $8 buffet vouchers for the restaurant, and we thought the server was amazing!! We loved him. They also gave coupons for the attractions at the West Ed mall. it was $35 for a day pass to the waterpark or galaxy land, or for 2 mini golf uses. Great deal! There was also a $100 safety deposit, which I didn't know about until we checked in.
Genuine Hotels.com guest review
2 night romance trip Aug 1, 2015
Brianna
CA
4.0 / 5Excellent
We really liked the hotel but we work woken up at 6:30 am by some dogs barking in one of the rooms... We were on a much needed vacation and we were not happy to have to hear these dogs barking... Not sure why dogs would be allowed to stay in the hotel...
Genuine Hotels.com guest review
2 night romance trip Jul 31, 2015
Sandra
CA
3.0 / 5Good
we requested a cot the first night and they said they would bring us one and after awhile when we asked again they said they were all out then asked the second night and they said our room wasnt designed for it so we ended up buying a air mattress for our child to sleep on
Genuine Hotels.com guest review
2 night family trip Jul 24, 2015
A Traveler
CA
2.0 / 5Fair
Squeaky bed, squeaky fan.,pet friendly room carpet had stains. Rough looking room. Restaurant was expensive and all 4 dishes plus appy was awful. Only gave us 15% discount still cost way too much. Won't stay again.
Genuine Hotels.com guest review
4 night family trip Jul 24, 2015
lena
CA
4.0 / 5Excellent
"Great short stay"
decent for a quick overnighter
Genuine Hotels.com guest review
1 night trip Jul 28, 2015
A Traveler
CA
2.0 / 5Fair
"Renovation needed"
Hotel needs renovation, looks old and untidy... Jenny has great customer relation...
Genuine Hotels.com guest review
1 night family trip Jul 27, 2015
A Traveler
CA
3.0 / 5Good
"Overall comfortable"
Decent
Genuine Hotels.com guest review
1 night romance trip Jul 23, 2015
michael
CA
2.0 / 5Fair
Toilet broke at the time of check in A random microwave sat out front of room the whole time. Drunk man arrested in front of hotel
Genuine Hotels.com guest review
2 night family trip Jul 22, 2015
amar
CA
4.0 / 5Excellent
"Recommended but not highly"
Not bad at all
Genuine Hotels.com guest review
5 night family trip Jul 16, 2015
Conrad
CA
2.0 / 5Fair
Tv didn't have a guide and lots of channels missing. Bath tub had the jacuzzi disable for construction. Dated decor but room was okay.
Genuine Hotels.com guest review
4 night family trip Jul 19, 2015
Joanna
CA
5.0 / 5Outstanding
"Very clean and confortable"
Excellent place to stay, wonderful staff, very clean and comfortable.
Genuine Hotels.com guest review
1 night romance trip Jul 19, 2015
Rene
CA
3.0 / 5Good
Hotel is under renovation. We were not disturbed by the work going on. It will be interesting to see the result.
Genuine Hotels.com guest review
2 night business trip Jul 5, 2015
A Traveler
CA
2.0 / 5Fair
"Disappointed."
Our room had a very bad odour like urine. The staff was able to move us to another room even though they were pretty much booked up. When our reservation was made we were given a pet room which we did not request. We have needed one in the past and that was not the case this time. Maybe when booking there is a memory of some sort. We were very glad that we could be moved but were very lucky that they were able to accomate us being so booked. Also for a top of the line hotel we were a little disappointed that is was very snappy. They are under going upgrades but when we booked we assumed we were getting quite a nice hotel. We were a little disappointed but probably would not book at this location again.
Genuine Hotels.com guest review
2 night romance trip Jul 19, 2015
John Cindy
CA
4.0 / 5Excellent
"Awesome hotel for an awesome prices"
Great service. Clean room with great wifi. I went for a trip with my friends and everyone enjoyed the stay. Great price and great features. Very close to the mall.
Genuine Hotels.com guest review
1 night trip with friends Jul 18, 2015
Igal
CA
2.0 / 5Fair
"Choose a different hotel."
Everything was broken in this hotel. From the light over the sink, to the suitcase cart wheels to the jets in the bath tub. The front desk thanked us for informing them. That was all. Would not return to this location despite it being close to west Edmonton mall. Do not recommend.
Genuine Hotels.com guest review
1 night family trip Jul 16, 2015
Lisa
CA
4.0 / 5Excellent
"What a great stay."
It was excellent for our family. Met all our needs and close to the West Edmonton Mall for our entertainment. Highly recommend to stay here.
Genuine Hotels.com guest review
2 night family trip Jul 15, 2015
Rick
CA
2.0 / 5Fair
"Edmonton two nights"
Two nights in edmonton
Genuine Hotels.com guest review
2 night family trip Jul 12, 2015
Guttorm
CA
2.0 / 5Fair
Room stifling.faulty air conditioner
Genuine Hotels.com guest review
1 night family trip Jul 12, 2015
A Traveler
CA
1.0 / 5Poor
"It's not worth it"
It's not what we expected.
Genuine Hotels.com guest review
5 night romance trip Jun 29, 2015
Milagros
CA
4.0 / 5Excellent
Good condition hotel,nice services. You can get discounted tickets for west Edmonton mall wave pool and glaxaxy land. But the swimming pool is cold.
Genuine Hotels.com guest review
1 night family trip Jun 29, 2015
David Hongwei
CA
3.0 / 5Good
"One night stay."
It's okay. But to check in at 4 pm. I still have to wait half hr. To get my room ready. Swimming pool is very small. How can I get my 1 credit reward point. Do I have to sent another email. Or it will add to my account automatic? Thanks, Mona
Genuine Hotels.com guest review
1 night family trip Jul 8, 2015
A Traveler
CA
1.0 / 5Poor
This hotel has no cribs (though it claims to have some on hotels.com) and most of the stuff doesn't even know. We got promised a crib from two employees but never saw one. At the checkout, we got told that they simply have no cribs. The rooms had water damage on the ceilings. My parents cosmetic pouch which was lying on the floor was thrown away by the cleaning stuff. The only up site was an OK breakfast (have seen way worse on higher priced hotels). I would not recommend this hotel.
Genuine Hotels.com guest review
2 night family trip Jul 6, 2015
Alexandra
CA
2.0 / 5Fair
"Hot and uncomfortable!!!"
I booked 3 rooms, one was with a crib and upon arrival was told they didn't have any cribs and never did. When we got to our room it was latched open and we closed the door behind us, it was very hot out and in the room as well. I tried to turn on the air and had no success, just then the maint. man came through the door and he said that he was working on the new air conditioners. We left so he could finish and we bumped into him later and he said it was good to go. We were unable to get it to cool all night long. This was the same in one of my kids room,their 1st room had an air conditioner that didn't cool and growled loudly, they were moved to a room that had a new air conditioner and like ours that didn't work. Too hot. The elevator didn't work and we were on the 3rd floor,this was an issue due to the fact that my wife had hurt her knee and had a very hard time with the stairs, our option was to go from a king bed on the 3rd floor to a double on the 1st floor. It was not a good stay.
Genuine Hotels.com guest review
1 night family trip Jul 6, 2015
kerry
CA
1.0 / 5Poor
Elevator did not work for pie entire stay.
Genuine Hotels.com guest review
3 night family trip Jul 2, 2015
A Traveler
CA
2.0 / 5Fair
hotel was ok but staff was not on top of anything. Asked for a playpen and had to go back and ask again. No towels in pool either and had to ask several times.
Genuine Hotels.com guest review
2 night family trip Jun 30, 2015
Krista
CA
2.0 / 5Fair
"Not happy"
We stay for 2 nights and our aircon is not working so our room is vey hot. The maintenance told us that early morning they will check the aircon but when we came back its still the same eventhough we requested for electric fans still its so hot. the tub drainage is clogged so its si hard to take a bath.And, lastly NO elevator, we stayed in the 2nd floor.
Genuine Hotels.com guest review
2 night family trip Jun 30, 2015
Cecilia
CA
3.0 / 5Good
"Some good some bad"
We arrived at 4pm but our room was not yet ready. There was only one facecloth for the 6 of us so we called for more but it was 2-3 hrs before they brought some; and they were hand towels not facecloth. We were interrupted around 10 pm ( with little children sleeping) with a knock asking us if our AC was broken. It was not! And there was numerous loud noises in the hotel ( large groups of people in the hall and dogs barking) . The room was clean though, And the receptionist gave us free breakfast for our troubles. The buffet breakfast in the restaurant on site was very good and the waiter was very upbeat and pleasant. To sum up, I probably wouldn't go there again but only because of the lack of enthusiasm with the cleaning and supply staff.
Genuine Hotels.com guest review
1 night family trip Jul 4, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice and clean"
Nice and comfortable pillows
Genuine Hotels.com guest review
1 night romance trip Jul 2, 2015
Jason
CA
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