Great hotel, fantastic staff and food. Only slight issue with the lift/ elevator. Would recommend to other families. 4 of us sharing a room.Genuine Hotels.com guest review
Response by Novotel Köln City Dear guest, thank you very much for your kind feedback. We will share your comments to our staff. It would be a pleasure for us to host you again when you visit Cologne in the near future. Best regards.
Stayed here with our two teenage children off the GamesCom convention. A decent hotel that served as a base for us to travel to the convention and also handy for the city. It's a ten min walk to the city centre where you can catch all trams, trains and buses. Everything was clean in the hotel and we had breakfast there one day which was fine. Expensive […] at 17 euros but the two kids where free so that halved it. A pleasant stay in a lovely city. Read moreGenuine Expedia guest review
our room was lovely the air conditioning was a bonus plus the fridge and safe, the staff did every thing we asked of them, they recommended a german restaurant which was amazing. ,Genuine Expedia guest review
"Good service and nice hotel."
Good hotel, easy access on main route next to river in centre of town. Clean and pleasant and relaxing stay. Would recommend.Genuine Expedia guest review
"Lovely hotel on the Rhine"
Lovely hotel. On the Rhine and 20 min walk into Cologne. Friendly staff. Secure parking (extra £)Genuine Expedia guest review
"Nice hotel very close to city centre"
Good value family room. Excellent evening meal in restaurantGenuine Expedia guest review
"Good location, good service, but not so clean"
Service is OK, nice people, there is a good fitness and sauna area. Location is good, not right in the center but not far. However the carpets of the corridors and the room need to be cleaned, looks dirty and that give a very bad impression. We had a large room with an extra bed for the kids (sofa bed) whose mattress was absolutely terrible. The hotel […] may be OK for the money, but not worth four stars. Read moreGenuine Hotels.com guest review
Response by Novotel Köln City Dear guest, thank you very much for your detailed comments here. We would like to apologize for the bad impressions you got. Please give us a second change when you plan to come back to our beautiful city. Best regards.
We enjoyed the hotel - the staff were friendly and the hotel was clean. Our only comment is that if you want to be near old town, it's about a 25-30 minute walk from the hotel to the main old town area near the cathedral. There are also very few amenities (cafés, coffee shops etc) near the hotel. So the hotel itself is very nice, but it's location is […] not as convenient for tourists wanting to be near old town Read moreGenuine Expedia guest review
"Handy for Us"
Very good stay. Rooms are large comfortable and quiet. The breakfast in the hotel is excellent. Staff are friendly and efficient and speak good English (my German is almost non existent). Handy location for us as my daughter's flat is about 200m away, but very close to the chocolate and sports museums and easy to walk along the river to the city ce […] ntre. Read moreGenuine Hotels.com guest review
Response by Novotel Köln City Dear Moray, thank you very much for your feedback here. It makes us happy to read your lines and we hope you will choose us again for your next stay in Cologne. Best regards.
Reasonable for the price, good location close to old city. But mattresses on bed and pull out bed not the best for comfort.Genuine Expedia guest review
"Appreciate the awesome splendour of Cologne"
Our Novotel was a €10 taxi ride from Koln HBF station. Based on Bayenstrasse, our hotel was just across the road from the Rhine and a short walk to ubierring tram stop. Cologne has a wonderful variety of eateries and restaurants and of course the fantastic Cologne Cathedral. Four wonderful days spent with the family in this wonderful city. A must visit […] again 'to do'. Read moreGenuine Expedia guest review
"Great base for main attractions in Koln"
Great stay , pleasant walk along Severinstrasse , close enough to the heumarkt and then onto Dom , good breakfast room and choice of cooked or continental , would recommend for families and a decent quiet bar for the odd glass of Kolsch !Genuine Expedia guest review
A great hotel in a fantastic city. Highly recommendedGenuine Hotels.com guest review
Response by Novotel Köln City Dear guest, we are very happy to read your feedback here. Thank you so much for your recommendation. We hope to see you again in our Novotel. Best regards from Cologne.
No frills, room OK but no AC was out too early for breakfast and no coffee or breakfast in lobby at 5amGenuine Hotels.com guest review
Response by Novotel Köln City Dear guest, we are very sorry for the impression you got and we apologize for that. We hope we get a second chance to serve you bether. Best regards.
We stayed here on a 3 day weekend and must say...it's worth what we paid!! Location was PERFECT! Room was clean, breakfast buffet was included with the room and our kids LOVED IT!!! Would definitely come back or recommend it!!Genuine Hotels.com guest review
Response by Novotel Köln City Dear Jackie, thank you very much for your kind feedback. We are happy to know that you have had a pleasant stay with us. Best regards from Cologne
"Lovely Family Trip"
Went with 3 other families and had a great time! Will go back!Genuine Hotels.com guest review
Response by Novotel Köln City Dear Danielle, thank you very much for your kind feedback. We are happy to know that you have had a pleasant stay with us. Best regards from Cologne
Although this was only an overnight stay on our way back to England the staff were extremely friendly and helpful and i would recommend this hotel.Genuine Hotels.com guest review
Response by Novotel Köln City Dear Daren, thank you very much for your positive feedback here. We are happy that you have had a nice stay with us. May be we can host you again in Cologne. Best regards
Central, friendly staff, fantastic breakfast. Would recommend.Genuine Expedia guest review
Response by Novotel Köln City Dear Tracey, thank you for your short and positive vote here. We bare happy that you have had a nice stay with us. Best regards and best wishes for a happy 2014.
Clean comfortable room helpful staff and good location.Genuine Expedia guest review
Response by Novotel Köln City Dear guest, we are very happy to read your comments here. We also forward this to our staff members. All the best for you in 2014 and we hope to have you with us again this year. Best regards
We stayed at this hotel for 2 nights when visiting the xmas German markets. The room was very nice and perfectly adequate for a family of four if required, a double bed and a sofa bed which goes down to 2 singles and very comfortable. Tea and coffee making facilities. We didn't sample the food as that was the whole point of going to the german markets […] which were exellent. The bar in the evening on our return around 10 was typical hotel prices and very pleasant. Read moreGenuine Expedia guest review
Response by Novotel Köln City Dear Elaine, we are very happy to read that you have had a pleasant stay with us. Thank you very much for your feedback here. We hope to see you again in Cologne this year. All the best for 2014 and best regards
You can walk to the chocolate museum from the hotel, but you have to walk over the big, busy bridge - it's about 15 minutes. We also walked into the city quite easily although it's a 30 minute walk. There's also a great neighbourhood with cafes and local shops nearby, with a Roman gate at the end of the street!Genuine Expedia guest review
"A good nice clean hotel well situated"
We came to the the Christmas markets, and found the hotel ideal for our needs, it is in a good location. Just down the road you can get the tour bus and see the town. This way you get your bearings and see the shpos etcGenuine Expedia guest review
"Just what you expect"
Solid, reliable, clean, efficient, fair price. You know what you are going to get and it is delivered without fuss. Only disappointment was that as we had booked through hotels.com we were denied any Accor Club points - which feels rather unfair.Genuine Hotels.com guest review
Response by Novotel Köln City Dear David, thank you very much for your feedback. We are happy to know that you have had a nice stay with us. May be we can host you again this year? All the best and kind regards
Arrived late at night after a cancelled train and some delays . Hotel staff were efficient and helpful . Rom was comfortable and functional . Recommended .Genuine Expedia guest review
"Nice modern and clean hotel."
Nice hotel that was very clean staffed by very amiable people and great facilities. The bar and lobby are had a children's play are where you could enjoy an early evening cocktail whilst the kids were entertained. The hotel is a lovely 20 minute walk along the Rhein to the d town and it is a 10inute walk to the Lindt Chocolate Museum - perfect! Great […] breakfast buffet. We would definitely stay again. Read moreGenuine Expedia guest review
"Did the job"
I was not disappointed by this hotel and it was just what we needed. It was comfortable, good service, clean.Genuine Hotels.com guest review
"Excellent location for exploring Cologne city"
It's been a very nice stay especially we got a good deal using the Secret Saver Hotel option. The staff was very flexible & let us check in before 3pm. However, the room was only set up for two people instead of 4 as a family room that we've booked for. Requests made to the Reception for extra towels etc had never arrived and we eventually got some […] from the very kind cleaning staff on the corridor straight away when we explained the problem to her. The Early Bird breakfast was most basic but free & available only till 6:30am. Read moreGenuine Expedia guest review
"good for weekend with friends"
everything very nice, matresses could be a bit thicker and higher qualityGenuine Expedia guest review
Overall, our stay was OK, however, compared to Nurnberg Novotel which we satyed in the week before left a better impression on us. The shower did not work properly. The aircon was not functionning as it should be. Also, the breakfast - I was a bit surpirsed that I had to very much keep asking for another thermos of coffee which I got in the end, but […] milk did not come. The waitresses must have chatted to each other agreeing that this table had got their one thermos of coffee quota. The wireless did not work in my room - the transmittor must have been somewhere more to the centre of the building. In any case, it was pretty ok given the price, however, I just expected something similar to my Novotel Nurnberg experience. Read moreGenuine Hotels.com guest review
"Clean and comfortable hotel."
We stayed for 6 nights recently. Our room was very clean and comfortable. Chose not to eat at the hotel as it was really expensive and there are many nice places to eat in Cologne which are cheaper.Genuine Expedia guest review
Good service and the breakfast buffet was the ideal start to the day. Just a short walk from the main sites in Cologne. I would recommend this to anyone wishing to stay in the area.Genuine Hotels.com guest review
"Ideal for all"
Was a very pleasant stay, found the facilities accomadating, staff friendly & helpful.Genuine Expedia guest review
"Good hotel, but a little outside of main tourist a"
Good staff but is at least a 10 - 15 minute walk into the Old Town centre.Genuine Hotels.com guest review
"Good value for money."
Good hotel to stay for couple of nights as it's centrally located, and has knowledgeable staff.Genuine Hotels.com guest review
"Great comfortable child-friendly hotel"
Good location, about 20 minutes walk from the centre Hotel was very child friendly with Xbox and toy corner in the lobby. Also free use of a computer to access the internet. Rooms were really comfortable and the sofa bed for the children actually had 2 proper beds as pull-outs. Staff were really friendly and helpful. Breakfast was excellent with just […] about everything you could think of. Tea and coffee available in the room. Couple nice affordable restaurants nearby so no need to travel back into town to find somewhere to eat. We would definitely come back. Read moreGenuine Expedia guest review
The hotel was very nice but room was very small ! Our room over looked the Rhine and was right by a busy road so very loud! Other wise good !Genuine Hotels.com guest review
"Nice Visit to Cologne, Germany"
NIce!!! Very Clean and best of all , the breakfast was excellent.Genuine Hotels.com guest review
"2013 Rosenmontag Event"
This was our first time staying in a Novotel Hotel. We went to Koln to experience the 2013 Rosenmontag Event. The hotel is located in a great location (easy walk to the main center of Koln) and offers free parking which is a huge plus. The hotel's breakfast buffet was very good with a huge selection of items. The room we stayed in had a decent bed and […] sofabed pullout that our daughter slept on. The accommodations were a bit tight, but they worked for our one night stay. As a precaution, be prepared for very very tight shower accommodations with a high step up into the shower. We are young enough to step up into the shower, but older individuals may have difficulty. Read moreGenuine Hotels.com guest review
"An excellent hotel!"
Initially, I wasn't expecting much, I just booked a flight + hotel package (+transfer) that was affordable for me. Once I'd arrived, I was blown away! Not only by the views along the Rhine and the new developments along it's banks, but by the high standards held by the hotel and its staff. I've stayed in 5* hotels in the US and this quite easily meets […] the same standards, I instantly felt as if I'd made the right choice! My one gripe wasn't anything to do with the hotel, more of a language problem on my behalf, though the staffs English was very good, I'd recommend you brush up on your German in order just to arrange transfer times etc. I will definitely use again! Read moreGenuine Expedia guest review
"Great hotel for family"
We booked two rooms for family of 5 - the hotel only had 1 room in their reservation system but was great in getting this sorted for us very quickly at check in. Rooms are clean, quiet and nice, at unbeatable price. Children are staying free with parents and have free breakfast as well. Parking in underground park house at hotel was convenient and more […] so than suggested on web site; costs €14 per day extra. Walking distance to old town, city centre or cathedral is 30 minutes (with young children) or a bus takes you there faster from a stop right behind the hotel. Chocolate museum at Rhine only about 5-10 minutes walk. Very good value for family - will stay there again when in Cologne. Read moreGenuine Expedia guest review
Our room had not been vacuumed. Sugar all over the floor and and dirty bathroom floor. The first night was sleepless - rubbish pillows and an intemittent, loud droning noise which we were later informed was the air conditioning. We complained, the staff apologised but when we returned the next evening it was still dirty - the carpet had still not been […] hoovered following the previous occupant and the bathroom floor had not been cleaned. The reception staff apologised again and moved us to another room. The pillows were better, the air conditioning did not make the wall vibrate loudly, the carpet was clean but ... the bathroom floor was dirty. We've stayed in a number of hotels in Koln - this was the only bad experience and we shan't return. Read moreGenuine Expedia guest review
"Great hotel for families"
Our family of four stayed here just before Christmas in order to visit the many Christmas markets on offer in Cologne. The hotel is perfect for that. Within easy walking distance to four of the six markets and the Lindt Chocolate Museum. The hotel is comfortable and clean and a very good breakfast, although get down to the restaurant early on the weekends […] as it's very crowded. As other reviews have mentioned the beds are slightly hard. The sofa bed seemed better so we all had at least one comfy nights sleep on that. We also parked our car in the secure underground parking for three days for a total of 14euro, which we thought was good value. Overall the hotel was very nice and great for families with kids of all ages. We will definitely stay here again. Read moreGenuine Expedia guest review
"Not bad hotel but poor location"
Location is a bit off from central station....not so recommended ....and no free wifi even at the hotel lobby.Genuine Expedia guest review
Staff were terribly rude and unhelpful. We had to queue for the lifts in the mornings. Rooms were very basic, more like 2 star than a 4 star quality.Genuine Expedia guest review
"good clean no frills accommodation"
Clean affordable accommodation. Walking distance to shops and restaurants. No frills accommodation. RecommendedGenuine Hotels.com guest review
"Great location and lovely hotel"
We booked three rooms at the hotel. My partner and I along with our 6 month old had a lovely room on the non-smoking floor. No complaints about our room. Good size and comfortable. However, we had not thought to request non-smoking rooms for the rest of the family. So the other two rooms were very smoky which my non-smoking family werent too happy about. […] This didnt effect the comfort of the rooms. But just something to think about if you are booking a room as a non smoker. Overall, I would recommend this hotel for location and for comfort (lovely and clean). We stayed for three nights to visit the Christmas markets. It was a 5 minute walk to the fantastic river market at the Chocolate Museum where we went for dinner each evening. And about 20 minute walk along the river to the Cathedral Market. Read moreGenuine Hotels.com guest review
"Wonderful place for a family"
Fantastic place, absolutely perfect for our family (2 adults, 2 kids). Great breakfast, friendly and attentive reception staff and conscientious cleaners. Situated only a short walk from the lovely harbour christmas market (and the Chocolate Museum). We will come again!!Genuine Expedia guest review
The room smelt of cigarette smoke badly. I had friends in other rooms and they experienced the same issues.Genuine Expedia guest review
Good location near the Rhine, good parking. Good hotel not great. Not all staff friendly. Not such a cosy atmosphere!Genuine Expedia guest review
"Great Hotel to stay"
It is a nice hotel to stay with family. The downsize is the hotel is not near to Metro or Underground station. It takes 12-15 minutes walk from nearest Metro or Underground. Take Bus 132 from Köln Hauptbahnhof (Dom hbf) to Hotel is more convenient.Genuine Expedia guest review
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