"Ideal for all"
Was a very pleasant stay, found the facilities accomadating, staff friendly & helpful.Genuine Expedia guest review
"Good hotel, but a little outside of main tourist a"
Good staff but is at least a 10 - 15 minute walk into the Old Town centre.Genuine Hotels.com guest review
"Good value for money."
Good hotel to stay for couple of nights as it's centrally located, and has knowledgeable staff.Genuine Hotels.com guest review
"Great comfortable child-friendly hotel"
Good location, about 20 minutes walk from the centre Hotel was very child friendly with Xbox and toy corner in the lobby. Also free use of a computer to access the internet. Rooms were really comfortable and the sofa bed for the children actually had 2 proper beds as pull-outs. Staff were really friendly and helpful. Breakfast was excellent with just […] about everything you could think of. Tea and coffee available in the room. Couple nice affordable restaurants nearby so no need to travel back into town to find somewhere to eat. We would definitely come back. Read moreGenuine Expedia guest review
The hotel was very nice but room was very small ! Our room over looked the Rhine and was right by a busy road so very loud! Other wise good !Genuine Hotels.com guest review
"Nice Visit to Cologne, Germany"
NIce!!! Very Clean and best of all , the breakfast was excellent.Genuine Hotels.com guest review
"2013 Rosenmontag Event"
This was our first time staying in a Novotel Hotel. We went to Koln to experience the 2013 Rosenmontag Event. The hotel is located in a great location (easy walk to the main center of Koln) and offers free parking which is a huge plus. The hotel's breakfast buffet was very good with a huge selection of items. The room we stayed in had a decent bed and […] sofabed pullout that our daughter slept on. The accommodations were a bit tight, but they worked for our one night stay. As a precaution, be prepared for very very tight shower accommodations with a high step up into the shower. We are young enough to step up into the shower, but older individuals may have difficulty. Read moreGenuine Hotels.com guest review
"An excellent hotel!"
Initially, I wasn't expecting much, I just booked a flight + hotel package (+transfer) that was affordable for me. Once I'd arrived, I was blown away! Not only by the views along the Rhine and the new developments along it's banks, but by the high standards held by the hotel and its staff. I've stayed in 5* hotels in the US and this quite easily meets […] the same standards, I instantly felt as if I'd made the right choice! My one gripe wasn't anything to do with the hotel, more of a language problem on my behalf, though the staffs English was very good, I'd recommend you brush up on your German in order just to arrange transfer times etc. I will definitely use again! Read moreGenuine Expedia guest review
"Great hotel for family"
We booked two rooms for family of 5 - the hotel only had 1 room in their reservation system but was great in getting this sorted for us very quickly at check in. Rooms are clean, quiet and nice, at unbeatable price. Children are staying free with parents and have free breakfast as well. Parking in underground park house at hotel was convenient and more […] so than suggested on web site; costs €14 per day extra. Walking distance to old town, city centre or cathedral is 30 minutes (with young children) or a bus takes you there faster from a stop right behind the hotel. Chocolate museum at Rhine only about 5-10 minutes walk. Very good value for family - will stay there again when in Cologne. Read moreGenuine Expedia guest review
Our room had not been vacuumed. Sugar all over the floor and and dirty bathroom floor. The first night was sleepless - rubbish pillows and an intemittent, loud droning noise which we were later informed was the air conditioning. We complained, the staff apologised but when we returned the next evening it was still dirty - the carpet had still not been […] hoovered following the previous occupant and the bathroom floor had not been cleaned. The reception staff apologised again and moved us to another room. The pillows were better, the air conditioning did not make the wall vibrate loudly, the carpet was clean but ... the bathroom floor was dirty. We've stayed in a number of hotels in Koln - this was the only bad experience and we shan't return. Read moreGenuine Expedia guest review
"Great hotel for families"
Our family of four stayed here just before Christmas in order to visit the many Christmas markets on offer in Cologne. The hotel is perfect for that. Within easy walking distance to four of the six markets and the Lindt Chocolate Museum. The hotel is comfortable and clean and a very good breakfast, although get down to the restaurant early on the weekends […] as it's very crowded. As other reviews have mentioned the beds are slightly hard. The sofa bed seemed better so we all had at least one comfy nights sleep on that. We also parked our car in the secure underground parking for three days for a total of 14euro, which we thought was good value. Overall the hotel was very nice and great for families with kids of all ages. We will definitely stay here again. Read moreGenuine Expedia guest review
"Not bad hotel but poor location"
Location is a bit off from central station....not so recommended ....and no free wifi even at the hotel lobby.Genuine Expedia guest review
Staff were terribly rude and unhelpful. We had to queue for the lifts in the mornings. Rooms were very basic, more like 2 star than a 4 star quality.Genuine Expedia guest review
"good clean no frills accommodation"
Clean affordable accommodation. Walking distance to shops and restaurants. No frills accommodation. RecommendedGenuine Hotels.com guest review
"Great location and lovely hotel"
We booked three rooms at the hotel. My partner and I along with our 6 month old had a lovely room on the non-smoking floor. No complaints about our room. Good size and comfortable. However, we had not thought to request non-smoking rooms for the rest of the family. So the other two rooms were very smoky which my non-smoking family werent too happy about. […] This didnt effect the comfort of the rooms. But just something to think about if you are booking a room as a non smoker. Overall, I would recommend this hotel for location and for comfort (lovely and clean). We stayed for three nights to visit the Christmas markets. It was a 5 minute walk to the fantastic river market at the Chocolate Museum where we went for dinner each evening. And about 20 minute walk along the river to the Cathedral Market. Read moreGenuine Hotels.com guest review
"Wonderful place for a family"
Fantastic place, absolutely perfect for our family (2 adults, 2 kids). Great breakfast, friendly and attentive reception staff and conscientious cleaners. Situated only a short walk from the lovely harbour christmas market (and the Chocolate Museum). We will come again!!Genuine Expedia guest review
The room smelt of cigarette smoke badly. I had friends in other rooms and they experienced the same issues.Genuine Expedia guest review
Good location near the Rhine, good parking. Good hotel not great. Not all staff friendly. Not such a cosy atmosphere!Genuine Expedia guest review
"Great Hotel to stay"
It is a nice hotel to stay with family. The downsize is the hotel is not near to Metro or Underground station. It takes 12-15 minutes walk from nearest Metro or Underground. Take Bus 132 from Köln Hauptbahnhof (Dom hbf) to Hotel is more convenient.Genuine Expedia guest review
Hotel was ok - clean and in good condition, but not really the best location. Staff were friendly and helpful.Genuine Hotels.com guest review
"Very Nice Hotel"
My partner I stayed for 5 nights at this hotel and found the hotel very clean, comfortable and the staff very helpful. If you would like to eat in the hotel restaurant the food is excellent. The breakfast buffet was to die for so much choice and again the service very good. There are tea and coffee making facilities in the room and air free air conditioning. All […] staff behind reception speak English, but did find that the staff at breakfast spoke little English. There are also Smoking bedrooms which is unusual. The hotel is situated about a 20 minute walk from Cologne centre. We also found some cheaper places to eat and shop on Severinstrasse, which if you turn left out of the hotel and left again at the end of the hotel and follow this road which is about a 5 minute walk you will be pleasantly surprised. Unfortunately we did not find this until our last day. Read moreGenuine Expedia guest review
"Good for anyone really"
We usually stay in 5* hotels and so always have high expectations. In this case, the Novotel had no issues and we enjoyed our stay there. Staff were friendly, room was clean and restaurant was well kept and served nice food. Location wise it was out the way enough to be quiet, but only 15 minutes walk from most places.Genuine Expedia guest review
"Enjoyed our stay"
Good location because it was close to the chocolate museum. Parking was easy.Genuine Expedia guest review
"OK hotel.Good location.Reasonable prize."
clean and comfortable room and bath room.But the air conditioning was not working.Check in time was 3 pm which was not convenient since we reached the hotel at 11 am after a long overnight flight from Canada and 2 hours taxi ride from the airport.There was no help tp carry our bags.Genuine Expedia guest review
Nice business hotel close to central Cologne, clean and crisp with upto date facilities.Genuine Expedia guest review
Perfect for what we needed. A spacious family room just 10 (very cold) minutes walk from the town centre. There were hotels nearer into town, but this was opposite a newly developed area which is very close to the Chocolate and Olympic museums - both of which were good for kids. The hotel seems very geared up for kids at the weekend - there's a kids' […] area and an X box and computers. They were welcoming to the children and didn't seem to mind them dashing around a bit. The kids' menu was good too. Read moreGenuine Expedia guest review
"Cologne Christmas Markets"
Very nice hotel in an excellent location. Taxi from airport only 25euro and approx only 15 mins walk to to city centre. Room was a bit tight for 2 adults and 2 children but as this was a special offer it was well worth it. Excellent buffet breakfast.Genuine Expedia guest review
"Would definitely recommend."
Hotel was great, only a short walk from the centre and a couple of minutes from one of the Christmas markets (the reason for our trip!). Very friendly staff and everyone so helpful. We travelled with our 20 week old baby and they were really accomodating.Genuine Expedia guest review
"Novotel Koeln City - close to main Xmas Markets"
I chose this hotel as it is close to the christmas markets at the chocolate museum, old town and cathedral and stayed for 3 nights. The hotel was well maintained with friendly, efficient staff. The room was a decent size with a modern ensuite bathroom. Sound insulation was excellent even though the room was on the first floor overlooking the main road. […] There was a good selection at breakfast; hot with eggs, bacon, sausages, potatoes, etc and cold with a varied selection of breads, cold meats, cheeses,etc together with cereals, fruit juices etc. Selection of teas or coffee is also served. The hotel restaurant served excellent food although the choice / variety of food offered was limited. The hotel is very conveniently situated, near to the river and about 10 minutes walk to the old town and 20 minutes walk to the cathedral & railway station. I would recommend this hotel to other travellers and will stay here again should I return to Cologne. Read moreGenuine Hotels.com guest review
Great breakfast. Very family friendly. No restaurants nearby.Genuine Hotels.com guest review
"Very family orientated hotel especially with kids."
Would recommend this hotel without doubt due to its quality, service, facilities and upkeep.Genuine Expedia guest review
Gutes Preis- Leistungsverhältnis , gute Lage.Genuine Hotels.com guest review
Response by Novotel Koeln City Verehrter gast, mehr als Ihre 5 Sterne Bewertung hier geht nicht. Vielen Dank dafür. Wir freuen uns auf ein Wiedersehen in Köln und senden die besten Grüße.
Prima hotel. Wij (gezin met 2 kinderen, 12 en 14 jaar) hebben hier 1 overnachting gehad. Zondags naar Phantasialand, 's avonds ingecheckt en uit eten geweest in centrum van Keulen (is te belopen, ca. 1,5 km) en op maandag een dagje winkelen in keulen. Erg leuk. Net hotel, goede kamer, nog steeds ruim genoeg met de slaapbank, goed ontbijt. Geboekt voor […] mooi bedrag via een boekingssite. Wordt uiteindelijk wel stuk duurder voor 1 nacht door ontbijt en parkeren. Het centrum van Keulen is te belopen ca 1,5km maar we hebben voor het winkelen onze auto maandags wel in de parkeergarage bij de Dom gezet. Read moreGenuine Hotels.com guest review
Response by Novotel Koeln City Dear family Manders, thank you so much for your feedback. Please share your comments to your friends and visit us again in Cologne. It is always a please for us to host families with children at Novotel. Best regards from Cologne.
Très bon hôtel ou nus avons eu chaud, très chaud sans que nos réclamations ne changent quelque chose. La climatisation au minimum ne refroidissait rien du tout... A part cela l'hôtel est très bien et correspond au grade Novotel. CV accessible à pieds.Genuine Hotels.com guest review
Response by Novotel Koeln City Dear Ch Renoud, thank you very much for your feedback. We apologize for any inconvenient you have had and we hope you will give us a second chance when you visit Cologne in the future. Best regards.
"Très bon hôtel"
Rien à redire, la qualité est là.Genuine Hotels.com guest review
Response by Novotel Koeln City Dear Isabelle, what a great feedback! We say thank you for your 5 star voting. Please visit us again if you plan your next trip to Cologne. Best regards.
"modern und chic"
wir sind sehr zufriedenGenuine Hotels.com guest review
Response by Novotel Koeln City Liebe Bavetta Luminita, vielen herzlichen Dank für Ihre 5 Sterne Bewertung hier. Es freut uns sehr, dass wir Sie mit unseren Leistungen überzeugen konnten. Wir hoffen, dass Sie sich bei Ihrem nächsten Köln-Besuch wieder für unser Haus entscheiden. Beste Grüße vom Rhein.
"Praktiisches, gutes Hotel"
Gut gelegenes Hotel für Städtereise, Zimmer zur Straße hin zu laut, Zimmer für Familien mit längeren Aufenthalten zu kleinGenuine Hotels.com guest review
Response by Novotel Koeln City Verehrter Gast, wir danken Ihnen vielmals für Ihren Kommentar. Unsere Zimmer haben alle die Novotel Standardgröße von 25 qm. Da bis zu 2 Kinder kostenfrei im Zimmer der Eltern übernachten (UND zusätzlich kostenfrei frühstücken), kann es dann im Zimmer etwas "enger" werden. Es besteht jederzeit die Möglichkeit ein zweites Zimmer für die Kinder zu Sonderkonditionen dazu zu buchen. Vielleicht ist das eine Option für Sie bei einer erneuten Buchung unseres Hauses. Beste Grüße aus dem schönen Köln.
El novotel colonia nos ha sorprendido gratamente desde la llegada con la presencia de María (Marija) en recepción hablando en castellano. Además les regaló a los niños unos peluches a cada uno, de cortesía. Una delicia escuchar castellano estando en Alemania. El hotel esta a escasos 15 min andando de la catedral y las zonas turísticas. Dos únicos peros, […] el precio del desayuno por persona, 17€ aunque los niños están invitados, y la zona colindante no "amanece" pronto para desayunar en la calle; y que la zona donde esta ubicado te obliga a meter el coche en el parking (14€ día) ya que en la calle, un euro de parquímetro son 20 min de tiempo. Read moreGenuine Hotels.com guest review
Response by Novotel Koeln City Dear jose fco, thank you very much for your feedback. We will share your comments with our staff at the front desk. Please choose our Novotel again when you plan to visit Cologne in the future. Best regards
alles okGenuine Hotels.com guest review
Response by Novotel Koeln City Lieber max, herzlichen Dank für Ihre Bewertung hier. Wir freuen uns, Sie in der Zukunft wieder bei uns begrüßen zu dürfen. Beste Grüße aus Köln.
Meget tilfredsGenuine Hotels.com guest review
Bra läge. Nära till chokladmuseum Lindt.Genuine Hotels.com guest review
Response by Novotel Koeln City Dear Erik, thank you very much for your voting. What can we do better to get more than 3 stars when you stay in the future in our Novotel? Best regards.
Sehr herzlicher Empfang, sehr freundliches Pesonal, sehr funktionaler Fitnessbereich und ein sehr reichhaltiges Frühstücksangebot. Gute Lage am Rhein (alter Hafen) mit super Aussicht auf Köln, aber leider an einer lauten Hauptstrasse. Somit war es unmöglich mit offenem Fenster zu schlafen. Die Klimaanlage kühlte zwar zweckmässig war aber extrem laut. […] Die Einrichtung und Ausstattung lieblos und ohne Charme ( Bleistift?, Briefpapiermappe leer?). Die Sauberkeit der Zimmer war ausreichend aber für 4 Sterne nicht akzeptabel. Der Aussenbereich machte einen sehr ungepflegten Eindruck. Das reichhaltige Frühstück wurde leider vom überlasteten Personal abgewertet ( unabgeräumte Tische, Nachlegen des Buffetts war unzureichend langsam ). Schade! Read moreGenuine Hotels.com guest review
Response by Novotel Koeln City Verehrter Jens, vielen herzlichen Dank für Ihr kritisches und offenes Feedback. Leider konnten wir Sie mit unseren Leistungen nicht überzeugen. Dafür entschuldigen wir uns bei Ihnen. Ihre Anmerkungen nehmen wir zum Anlass die beschriebenen Punkte selbstkritisch zu prüfen und Verbesserungen im Ablauf vorzunehmen. Was die Lage an der zentralen Rheinuferstraße und das daraus resultierende Verkehrsaufkommen betrifft, so ist dies sicherlich ein "Zugeständnis", was man an die zentrale Lage des Hotels machen muss. Gerne können Sie bei Ihrer nächsten Reservierung aber den Wunsch nach einem Zimmer zur Stadtseite mit aufgeben. Wir sind immer bestrebt diese Wünsche zu erfüllen. Wir wünschen Ihnen eine schöne Ferienzeit und senden die besten Grüße aus Köln
"buono ma servizio da migliorare"
albergo buono e struttura moderna, uniche due note da segnalare, il servizio (camerieri) molto inesperti e poco affini al contatto col cliente. Secondo il cuscino... il solito cuscino tedesco su cui solo un tedesco può dormire. il resto okGenuine Hotels.com guest review
Response by Novotel Koeln City Dear ricky, thank you very much for your feedback. We apologize for the service in the restaurant. Please give us a second chance when you visit Cologne again. Best regards.
"Fint og centralt"
Glimrende og centralt beliggende i gå-afstand fra centrum og fx Domkirken.Genuine Hotels.com guest review
Response by Novotel Koeln City Dear Martin, we thank you for your comments here. Please choose our Novotel again when you visit Cologne in the future. Best regards.
Vi overnattende på vej til Paris. Et godt hotel til en absolut rimelig pris. Rigtig God morgenbuffet, nem parkering. Såfremt vi har brug for overnatning i Køln igen vil vi booke her.Genuine Hotels.com guest review
Response by Novotel Koeln City Dear Kim, we are happy to read your great feedback here and we hope to have you with us again in the near future. Best regards.
"Tolle Lage, klasse Essen, gemütliche Zimmer"
Novotel ist eine Reise wertGenuine Hotels.com guest review
Response by Novotel Koeln City Lieber T. Kolb, vielen Dank für die 5 Sterne die Sie uns mit Ihrer Bewertung gegeben haben. Es freut uns sehr, dass Ihr Aufenthalt bei uns zu Ihrer besten Zufriedenheit war und freuen uns auf Ihr Wiederkommen. Beste Grüße vom Rhein.
Fint hotel til prisen. God beliggenhed 10 minutters gang til den gamle bydel. God P Kælder.Genuine Hotels.com guest review
Response by Novotel Koeln City Dear Claus, thank you very much for your feedback. Please visit us again at your next stay in Cologne. Best regards.
Dejligt lyst hotel med en fantastisk god morgenmadsbuffet, hvor man kunne få sin omelet som man ville have den :-)Genuine Hotels.com guest review
Response by Novotel Koeln City Dear Cecilie, we are more than happy that you did enjoy your stay with us. We will share your comments with our staff and we hope to have you with us again in the near future when you come back to Cologne. Best regards.
Så pænt og rent hotel. Super morgenmad med rigtig mange valgmuligheder. Fin beliggenhed flot område ned til vandet. Nemt at finde billig parkering i nærområdet. Det koster 14 euro at parkere på hotellets p-plads, men det er gratis at parkere i nærområdet, der er stille og roligt. Detfra kl. 23.00-09.00Genuine Hotels.com guest review
Response by Novotel Koeln City Dear B.møller, thank you very much for your great vote here. It makes us happy to know that you have had a pleasant stay with us. We hope to see you again in our beautiful city. Best regards from Cologne.
Хорошие завтракиGenuine Hotels.com guest review
Response by Novotel Koeln City Dear guest, thank you very much for your feedback here. We hope to see you again in our beautiful city. Best regards.
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