"Not bad for the price"
The staff was friendly. The hotel is easily accessed from I-90 and has a few restaurants close by. But, the upper floor, where we stayed, smelled like cigarette smoke really bad.Genuine Hotels.com guest review
"Not what I was hoping"
I was looking for an inexpensive stopover on a long trip to avoid the alternative of getting up at oh-dark-thirty and driving straight through. It's relatively inexpensive and conveniently located. However, in retrospect, I wish I had just shelled out the $25 more a night and stayed next door at the Best Western. Things got off on the wrong foot when […] I arrived. Normally at check-in, they ask to see ID to verify you're the person paying with credit card. Considering that I pre-booked with Expedia, it should have been an academic exercise. However, with this motel, they *scan* the ID. I received no explanation why this was necessary. Considering how often I see reports of identity theft from a database being hacked, I'm very concerned. The room was about what I expected for the budget. Unfortunately, as soon as I had the lights off, the in-room fridge started screeching then shut off. I... must have been tired because it sounded like a wounded animal, the kind of noise you *don't* want to be hearing as you're trying to settle down. Finally realized what it was and turned its thermostat off. I had a really hard time sleeping after this. Wi-fi signal was strong, but the underlying connection to the Internet was unusable. I finally gave up and relied on cellular signal to get the information I needed for my destination. On the plus side, the continental breakfast was fine. Read moreGenuine Expedia guest review
"Experienced a pleasant relaxing stay."
Hotel was clean and presentable and well managed. Beds were above average for comfort. Breakfast provisions were about average for a chain hotel. Would recommend and would stay there again.Genuine Hotels.com guest review
"Ask and you may receive"
Check in went well and the staff was very nice. I had requested a non-pet room due to allergies as well as a dust allergy. They confirmed at check in about a non-pet room. I was placed on the second floor towards the end of the hall. Later than evening after eating at a local restaruant, I walked up the stairs to be met with a wall of cigarette smoke […] odor. As I walked down the hall to my room, I did notice 4 rooms without a non-smoking sign on them, which were located close to my room. I quickly entered my room and shut the door to keep out as much smell as possible, however due to the age of the hotel, or the poor construction, the gaps around the door weren't even close to being aligned and allowed a small draft to filter in along with the cigarette smoke odor. I asked the next morning about the ability to smoke in the hotel and they confirmed that there were a couple rooms upstairs that did allow for smoking in them and that the no-pet rooms were located next to those. The hotel doesn't understand that smoke does not stay in one room or place and that it filters throughout the facility...needless to say, all my clothes smelled like cigarette smoke when leaving. It is unlikely that I will go back to this hotel for this reason...unless it becomes a smokeless hotel. Read moreGenuine Hotels.com guest review
"Meets my needs!"
We enjoyed our stay there, it was clean, quiet, unexpensive, easy to locate. Would definitely stay there again.Genuine Expedia guest review
"Nice for the price."
A nice motel for the price. The "hot breakfast" was a little disappointing. Everything was wheat based (biscuits, gravy, waffles, cereal) and only powdered creamer. Fortunately there is a cute deli/gift shop right next to the motel with good food, great service, good coffee, and gluten free know how. So we didn't suffer.Genuine Expedia guest review
"Extremely friendly front desk help/owner"
This location is a great budget hotel for road trips through Eastern Washington. Easy on/off from I-90 in Ritzville. I used this location on my way back from Pullman, WA to Seattle. The rooms were good, not ultramodern, but good. Bed comfortable. Shower fine. Has a safe in the room. Wall unit heater was slow to warm up (was there in early February), […] but eventually did. Breakfast was nice...waffles, fresh fruit, juice, hardboiled eggs, biscuits with gravy, etc. The front desk gentleman (co-owner?) was very, very nice and friendly. It turns out the rate I got was cheaper than it was supposed to be due to a computer error, but he honored it, no problem. Read moreGenuine Hotels.com guest review
"A Diamond Hiding in Ritzville"
Very clean hotel and room! Nice front desk staff and didn't hesitate to have me ask if there is anything I needed to make my stay better. The breakfast is the usual cereal and toast....but did have hard boiled eggs and hot biscuits and gravy. Great rate for a very nice overnite experience!!Genuine Hotels.com guest review
NIce place..clean, very prompt check-inGenuine Hotels.com guest review
"Great price and very comfortable room."
Away from traffic but still close enough to freeway. Nice shower with massage jet - great after a long drive!Genuine Expedia guest review
"Great place to stay"
Great place to stay that is clean and well equipped even if you want to prepare some meals in the room. Good for business or pleasure and an unexpected surprise for a hotel in a somewhat remote area.Genuine Expedia guest review
The staff was very accomodating, the room was clean and I enjoyed the breakfast very much. I will stay with them again.Genuine Expedia guest review
"Great place for a family to stay"
The hotel is in great condition. We stayed in a room with 2 queen beds. The room was large and spacious. Had plenty of space for the kids to move around. The room was clean and was in decent shape overall. The person at the front desk was very friendly and helpful. We were having problems watching the Disney channel in the room, so he came over and […] reprogrammed the TV so that the channel lineup contained the Disney channel. Great value for money ! Read moreGenuine Expedia guest review
Breakfast was great!Genuine Hotels.com guest review
"Friendly and helpful"
We enjoyed our stay. The customer service was great. People were friendly and helpful.Genuine Hotels.com guest review
"Good value hotel with nice local attractions"
I liked that the hotel put my 2 rooms reserved side-by-side as we were able to open up the inner door and create a suite with our families. We did not ask for this so it was a nice surprise. It is a clean, somewhat dated hotel but served our purpose as a inexpensive place to stay while driving through the state. Air conditioning, free wi-fi, breakfast […] & pool were good. Hot tub was not working and in disrepair which was a disappointment. I wish they would have wrote up the local attractions as I would have spent more time there. Nice, local 9 hole golf course is across the street and doesn't appear to be crowded. There is also a public outdoor pool with water slides just on the other side of the golf course (open noon - 8 in the summer). This would have been great to go to after a long drive to the hotel. The pool is also right next to a nice park. Finally, an excellent deli/gift shop is across the parking lot which serves great food (I had the best ham sandwich ever) and wine/beer. The shop was surprisingly well stocked with unique gifts. What a delight to find this all so close. I will stay there again with my family. Read moreGenuine Expedia guest review
"Linnens and water pressure"
The Staff were very frinedly. The towels were clean but very warn and freyed on the ends, had holes in them. Water pressuer was very poor, I was afraid when I turned it on, that I was not going to be able to take a shower, but there was just enough dribble to get the job done. Come on these are basic needs.Genuine Hotels.com guest review
"A good place"
Nice place to stay. Convenient, and enjoyed the restaurant next door.Genuine Hotels.com guest review
Easy to find. Off-on freeway exits easily marked. The hotel itself needs a fresh update, replace door handles in hallway doors (currently missing), wash glass doors/windows. Popcorn on the floors in our room and offensive odor made me think the rest (bathroom) of the room was also not clean. Quite even though near freeway.Genuine Hotels.com guest review
It was clean and staff was polite. What more do you need?Genuine Expedia guest review
"A clean and friendly stay!"
We just needed a bed traveling west...the staff was very personable and accommodating ! We appreciated the clean facility, but would suggest softer pillows and hotter shower water. Otherwise, the hotel had what we needed for our short stay. Thank you!Genuine Expedia guest review
"Not as Advertised"
It is basically a truck stop. They did say it was on a golf course- you could barely see it. Complementary Newspaper? You have to buy it in front of the hotel. WiFi? Mine did not work and it took them around 3 hours after I checked in and told them that I could not connect, for them to reach the manager and he did reset the router and I was finally […] able to connect. The roomclerk was watching TV in the lobby on the couch everytime I walked by. The photo on Hotels.com did not look anything like it did in person. Must have photoshopped it a lot! Read moreGenuine Hotels.com guest review
The motel was adequate at best.Genuine Hotels.com guest review
Convient location along I-90. Chech in staff very helpful and pleasant. Room was clean and comfortable.Genuine Hotels.com guest review
This place was a good, inexpensive roadside stop. Some of the interior finishes are showing the wear and tear of age, but the place was clean and staff friendly. Ritzville isn't exactly a destination resort, but there's a nice wildlife refuge (Turnbull in Cheney) and rails-to-trails nearby.Genuine Hotels.com guest review
Poor service WIFI did not work Room was not cleaned on second day even after second request 8 am wake up call was mistakenly put in for 6:30 amGenuine Expedia guest review
"Good as a stop Over"
It is easy to get to, small town location, very dated decor, TV and furnishings but clean. place to put your head and price reflected. Worked for us passing through and a place to sleep. Breakfast not really much to describe, coffee sucked as do almost all hotelsGenuine Hotels.com guest review
"Great place/ description needs adjustment"
The motel is quite nice, we were in a renovated room. The description said a full breakfast provided. It is more like a continental. The comment about the restaurant is one across the street where one can get a 10% discount. Wish the description was more clear. Would certainly stay again but suggested to the desk agent that the description should be […] more accurate. Read moreGenuine Hotels.com guest review
"Very cold room"
Probably would of been nice to have the room heated at least a little. We arrived when it was snowing outside and the room was colder than outside! It took over an hour before we were able to take our coats off. Doubt we stay here again and can't recommend it to anyone. The hotel was clean and organized but there was little choice for places to eat. […] The hotel is located right off the main interstate. Read moreGenuine Hotels.com guest review
Room are big, great employee at the front desk. We stop there because the road condition was awful. Was great due to the circumstance !Genuine Hotels.com guest review
"Convenient to the freeway"
Room was clean,bed comfortable, would have rated comfort higher except pillows were hard as boards.Genuine Expedia guest review
"biscuits and gravy"
no coffee or anything in the room. the breakfast was bicuits and gravy which is not at all worth considering. Go to mcdonalds across the street. There is no pool that I could see but they did show one in the picture. It is right off the I 90 highway so there is traffic noiseGenuine Expedia guest review
"Close to the airport"
Top Class. The staff could not do enough for meGenuine Hotels.com guest review
Unfreundliches Personal.Genuine Hotels.com guest review
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