"Bed and a roof"
Hotel could use some updating throughout. Room was large and comfortable. Shower had some grunge around the fixtures. It served it's basic purpose. Staff was friendly and helpful.Genuine Hotels.com guest review
Hotel was clean, the room was clean, we had a room with a window to the pool which I would avoid in the future. If we were in the room more it may have been more of an issue. The breakfast was adequate the same both days we stayed. Convenient to a variety of stores and other food possibilities. The pool was warm and my daughter enjoyed playing in it. […] I would stay again. Read moreGenuine Hotels.com guest review
"clean and comfortable"
We enjoyed our stay and breakfast was good eggs, suasage, waffles and muffins.Genuine Hotels.com guest review
"good night stay"
clean and comfortable, friendly staff!Genuine Hotels.com guest review
"Nice place in a little town"
The hotel was much cleaner than I expected. Many trips to small town hotels leave me feeling a little gross. But this place was clean and kept up. The evening gal was very helpful. I was in town for a marathon so I as up at four before breakfast started. I had a hard time getting the attention on the night staff as he was sitting somewhere in the back […] where he couldn't see the customers. We were only there for 8 hours so can't say anything about the pool or breakfast but our room was clean and most importantly the sheets were clean as well Read moreGenuine Hotels.com guest review
"Mediocre hotel in beautiful area"
We booked the hotel for my college graduation in a nearby city. The hotel was mediocre, and we were very disappointed to get there to find that the hot tub had been removed between the time that we booked it and the time that we got there. The service again was mediocre, and I really have issues with housekeeping/laundry showing up around 9 am, when […] check out time isn't until 11 am. There was a restaurant in the hotel, but their hours weren't very accommodating and the prices were quite high. The television was 10 years out of date. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Comfortable and clean"
11/26/13 Betty P Salem
I spent one overnight in a visit at the Mental Institute to see a family member. The Check in staff and check out staff were very friendly and helpful. Both were very easy processes and they were prepared for my reservation. The room was clean and in working condition. The bed was comfortable. The Internet worked well. The restaurant was closed on a Sunday but there is a Monteray Mexican restuarant next door . Breakfast was biscuits and gravy and scrambled eggs.
"Older hotel, clean, friendly"
11/03/13 pjjewel Carroll, Iowa, Usa
I have been staying at this hotel for years while on business. No longer has a hot tub, which is a negative for me. Staff is very friendly, rooms are spacious and clean. Could use some updated carpet, but otherwise nicely appointed. Beds are very comfortable. Excellent hot breakfast, including sausage and eggs.
"Large clean rooms, friendly staff"
10/26/13 Shawna G Pekin, Indiana, United States
The rooms are very large, the facility is clean, and the staff is friendly. The breakfast is good, and they have a nice pool and room service is available. It is a smaller best western, only two floors. There is also a great tv channel selection. There are other places to eat nearby as well. A great place for family and single travelers.
"Cheyenne, Iowa Wedding Weekend"
10/11/13 Barbara K Fergus Falls, United States
Very pleasant and helpful employees. Breakfast was a plentiful variety and very good. Easy on/off access to the main highway. We were there with a large group (some children) and everyone enjoyed the pool! For such a small town this Best Western was a nice surprise!
"Great Place to spend some time!"
08/14/13 Kathy P Davie, Florida
Wished we could stay longer! Very friendly hotel staff and extremely friendly restaurant staff! The food at the hotel restaurant's steak house was superb! It was my husband's birthday and happened to mention it to our waitress.....she brought out an ice cream sundae with a lit candle and a sincere birthday wish. What a nice touch!! The rooms were very nice and very clean! I dont typically write reviews, but this hotel was exceptional! I totally recommend staying here!!
"*Was* a Loyal Customer"
08/08/13 bugs4cy Ames, Iowa
For the last ~5 years I've stayed at the la Grande 30-36 nights a year. Until recently, I found the hotel to be convenient, well-run and friendly. A few months ago new management rolled into town. Since then, customer service has fallen off while rates have increased 20%. Earlier this week I stayed at la Grande for the last time. The hotel has refused to honor the previously negotiated rate. Now, a room is over $100 with tax, etc., for an average room in Cherokee, Iowa - I think not!
"I got cheated"
07/24/13 Karla S Waverly, Iowa
DO NOT GO ONLINE TO BOOK THIS HOTEL! DO NOT DEAL WITH THESE PEOPLE! I had a family reunion in the area and tried to book a room. After I entered all of my information, including my credit card, it told me there were no rooms available. I had to book a room 15 miles away. The next day, I received an email asking me about my "stay" there. I tried to reply, but it was one of those you can't reply to. I checked and they had credited by credit card for $111. I called Best Western to complain. They said it was the responsibility of the property owner. I called the local hotel and they said it was the responsibility of the national branch. They did say they were booked that weekend so they couldn't give a refund. Frankly, they were booked before I tried to reserve a room. I am an attorney and I am offended by consumer fraud. I have contacted the Iowa Attorney General's office about this.
"New ownership as of May, 2013."
07/02/13 mjbphx Phoenix, Arizona
I have been returning to this property every 2 years for the past decade, and so it's been interesting to see the renovations and/or deferred maintenance from time to time. This experience was a mixed bag. The rooms were cleaner than last time, but the coffee pot was very heavily coffee stained and the hair dryer kept turning itself off. The rooms are large and decent--certainly not as good as some of the BWs I've stayed in, but not as bad as others. The large indoor swimming pool in the center of the property is very popular. The very small breakfast area can be overtaxed at times. Staff was very pleasant and friendly, but obviously on edge trying to get used to the leadership of the new owner. It will be interesting to revisit after things have had a chance to sort themselves out.
"A great place to stay with freindly help."
03/12/13 Kevin G Rock Valley, Iowa
This is a very nice hotel with outstanding personal/staff. The room was very clean and well kept and up to date. New flat screen TV’s and great furnishings. Staff was very friendly and accommodating. Great breakfast with hot food and nice variety. I would recommend this hotel to any and everyone. For a small town hotel this is a more then above average place. For pet lovers, our dog was welcomed. This is by far a awesome place to stay.
"Nice place to stay."
03/11/13 Brian F Cedar Rapids, Iowa
We stayed this past weekend and I would recommend this hotel. It is clean, the beds were comfortable and we had a pleasant stay. This is not a fancy high class hotel, but for the average person that wants a clean comfortable stay, you cannot beat this place. The service was good, staff was friendly and helpful. The hot breakfast was a nice feature. It consisted of biscuits and gravy, eggs, make your own waffles, sausage, cereal, fruit and muffins. The only complaint would be the sausage was cold, everything else I tried was excellent. Keep up the good work.
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