"Horrible Customer service"
This place has HORRIBLE Customer service! !! I walked in i received no greeting at all she just asked for my i.d and went straight to saying "you won't get a receipt from me you have to get it from hotels.com, you pay them they pay us" (note i never mentioned anything about a receipt).. this isn't my 1st time staying here, my last stay was bad to but […] since it's been a year ago i thought it would be better. Don't expect any assistance from the corporate office either because i made a complaint on my last stay a year ago and never heard anything back from them. Do yourself a favor and pay an extra $20 and stay at the holiday inn or Laquinta inn Read moreGenuine Hotels.com guest review
"Ok for resting your head"
You get what you pay for, cheap cost cheap service. If your looking to save money and sleep good, then this is the place.Genuine Hotels.com guest review
I was happy with my short stay here. The motel is close to, but set back a bit from I-20. The breakfast selections were decent for a place with this many units. Everything seemed to be in pretty good shape. (They were replacing the carpet in the stairwells the day I was there.) The only downside was that my room was pretty small, but I expected that […] in a Microtel. Read moreGenuine Hotels.com guest review
"Really nice, definitely plan on staying again"
Very nice room, very friendly staff. The only negative thing I could say would be the A/C didn't get the room as cold as I like but then I like to freeze at night so there's that lolGenuine Expedia guest review
The employee was unfriendly and I thought the hotel was going to be much nicer and I didn't like the breakfast. The room was not clean enough for me. i was disappointed with hotel stay.Genuine Hotels.com guest review
"Actual Hotel was fine, Hotels.com was the problem."
Booked via Hotels. Com, upon check in, the room which was verified with Hotels.com was not available. This happened twice in the same weekend. Wyndham staff was very accommodating. However, customer service at hotels.com was very professional and gave full refunds...Genuine Hotels.com guest review
Comfortable, but small. No elevator and I was having hip problems.. stairs had rails on both sides so I navigated well enough.Genuine Expedia guest review
We were very pleased that our check-in was quick having booked with Expedia. The hotel was beautiful and the landscaping was well kept. Loved the breakfast. Wished we could have stayed longer.Genuine Expedia guest review
"Very convenient to Interstate 20"
Beds were nice and comfortable. Staff was courteous and nice. Price of room was perfect for our budget.Genuine Hotels.com guest review
"Everything you need...nothing you don't."
If you just want a nice, efficient place to sleep while passing through, this was a good choice.Genuine Expedia guest review
"Not a good night sleep"
Good location. Good price. However, if looking for non-smoking room, don't go here. With 6 of 12 rooms on hall smoking, the non-smokings might as well be smoking. Walls of room are way too thin. We could here every conversation of the people next door. We won't be back.Genuine Hotels.com guest review
Microtel has an excellent location-right off I-20. Room was clean, everything worked perfectly, air-conditioner was quiet and I couldn't be happier. They even had paper cups in the room (as opposed to glass.) Parking lot was very well lit. Breakfast had 2 juices, 3 cereals, bagels and mini cinnamon rolls, milk, a waffle machine, coffee, etc... I will […] definitely stay here again if another business trip comes up in Longview, or any other reason, for that matter. Read moreGenuine Hotels.com guest review
"Nice, clean place to stay"
Overall a pleasant experience. The breakfast bar could be improved.Genuine Expedia guest review
Our Stay was Great.Genuine Hotels.com guest review
"comfortable, clean, and quiet"
My daughter and I needed a quality, affordable hotel close to Letourneau University. The suite we stayed in met our needs perfectly. It was great to have a microwave, sink, mini-frig. and living area. I also appreciated the fact that it was so quiet, no traffic noise at all. And, there was grass and a tree outside our window. We will definitely be […] back. Read moreGenuine Hotels.com guest review
Television Chanel's did not work toilet was broken no one came to fix itGenuine Expedia guest review
Pleasant and helpful staff.Genuine Hotels.com guest review
Our stay was great. The room was clean and perfect for myself and my two sons. It was located close to the gym where my son's basketball tournament was. We were close to all of the eateries and gas stations.Genuine Hotels.com guest review
"great place but one small problem"
I would have given service a 5 rating but had to wait 40 minutes to check in. For some reason my hotels.com reservation never showed up in their system. Hotels.com took care of the problem right away and the lady at the front desk was great.Genuine Hotels.com guest review
I was very satisfied with my stay. I did have trouble with the WiFi and cable. Everything else was wonderful and wouldn't mind returning or referring someone.Genuine Hotels.com guest review
"2nd floor - No Elevator"
Not bad for the price, good value. Nothing special, nothing bad.Genuine Hotels.com guest review
"Exceeds all expectations!"
The quality of the linens, the freshness of the breakfast, the courtesy of the staff. All aspects are superior. Even the parking is good, always close to a door.Genuine Hotels.com guest review
"Great for the price"
Hotel is in good location for shopping and was easy to get to. Overall had a positive experience.Genuine Hotels.com guest review
"A great hotel... Finally!"
The staff was courteous and efficient with my earl check-in, and was great when I needed to extend my stay. I will be staying here again and probably be housing staff relocated staff in the future. Can not say enough positive things. The room was perfect, well appointed and clean. The breakfast is fresh and well presented. The location is very quiet […] and removed from the road, yet access to the main arteries is 1/2 block away. After trying multiple lodging providers in the surrounding area, this one is worth the price. Read moreGenuine Hotels.com guest review
"Very enjoyable stay"
The night service manager was very nice and so helpful. Room was very roomy and comfortable and clean.Genuine Expedia guest review
"Great Location. right off I-20"
I got there around 9:30 pm. was traveling alone. the parking lot seemed really dark. It was clean and comfortable.Genuine Expedia guest review
clean room . excellent breakfast . very happy .Genuine Expedia guest review
"I would stay again"
The service was good, quick, and me and my wife enjoyed our stayGenuine Hotels.com guest review
overall it was ok, It was very cumbersome for me to carry all my luggage to the second floor without an elevator. I was not aware of this prior to booking. I am a senior citizen with disabilities. Had I known this I could have requested a 1st floor room. The night desk person was very helpful to us. However when we checked out there was no one available […] to assist us with our luggage from the 2nd floor. Read moreGenuine Hotels.com guest review
I was somewhat disappointed: 1. I didn't receive downstairs rooms which I had requested (When booking this hotel I explained that we had been in an accident and some of those traveling w/me were elderly so we needed downstairs rooms). 2. The continental breakfast was bare minimal & 3. They didn't give a receipt (Thank God Hotels.com had emailed one […] prior to my stay). Other than that, the beds were comfortable and the location was well located. Read moreGenuine Hotels.com guest review
"At home in Longview"
I was very pleased with my stay at Microtel in Longview. All was excellent, the staff, room and surroundings. Theonly issue was the breakfast, not much to choice from and very borring. I would stay here again, inspite of the breakfast.Genuine Hotels.com guest review
"Very satisfied with this hotel."
We were in Longview to visit friends over the weekend. This is about the 4th time we have stayed at this Microtel because it is conveniently located, very quiet, clean, and is very reasonably priced. Until we see something we don't like, this is our place in Longview!Genuine Expedia guest review
We had 2 rooms and had asked for ground floor units. The hotel clerk told me we were on the 2nd floor. She immediately took care of that problem but was hateful about it. One room had a broken security latch, a bad phone connection, a broken peep hole (anyone could have removed it and peered in to the room, I did) and the picture on the TV was too small […] (smaller than the TV itself). When I complained about these problems to a different hotel clerk she too was hateful. All of these problems were fixed the same day I mentioned it to the hotel clerk. We had issues with the key card for the other room. Every day for 4 days we had to get it reprogrammed or get new key cards to get in the door. One of the hotel clerks looked as though she had just gotten out of bed and threw on whatever she could find (aweful). Both rooms smelled terrible. Everything about this hotel was defifinately micro. The rooms were so small and stuffed with so much other stuff that we hardly had room to get around the bed. I would not recommend this or any other Micro tel to anyone (proveded the other Microtels are set up the same way). Read moreGenuine Hotels.com guest review
"Nicest Microtel we've stayed in"
Nice room - appeared clean, smelled nice. Very nice bedding/mattress (firm - husband liked it). Seems like this hotel must have been remodeled or updated recently. Everything was very clean and decorated well. The whole hotel and room smelled very nice and clean (you can tell this is important to me). Breakfast bar was very clean and offered several […] choices. Microwave was broken in our room, but they brought another one up right away after we told them about it. Staff was pleasant. Read moreGenuine Expedia guest review
"Second floor and no elevator??"
Moving in and out was difficult due to the lack of elevator....otherwise it was a great stay..Genuine Hotels.com guest review
Beautiful room. Small, but everything one could want. Microwave, fridge, safe, granite counters. Felt super safe.Genuine Expedia guest review
We thought it was fantastic. Clean, economical, perfect size and accommodations. We were very happy and will look for microtels in the future.Genuine Hotels.com guest review
"Excellent stay at low price"
Excellent stay at an affordable price and an easy access to the interstate. Rooms just need an iron in case if someone had a business tripGenuine Hotels.com guest review
"easy to locate"
Our stay was from Monday through Friday. The room was okay, never heard noise from adjoining rooms. The pool was great - clean and the water temperature was the absolute best. For the price, it was a superior stay.Genuine Expedia guest review
Service was not friendly and the breakfast offerings are slim and the waffle maker did not work properly.Genuine Hotels.com guest review
"Glad We Stayed at Microtel"
We spent three days in Longview for a baseball tournament. Most of the team was staying at the Holiday Inn, but we were on a budget, and I got a good rate at the Microtel. I had read that the rooms were very small, but I did not have a problem with the room size. There were four of us in a double room (two adults and two large teenage boys-- 14 & 16 […] years old). The beds were comfy, the fridge kept things super cold, and we really enjoyed being able to open the window and let some morning air in the room when it was exceptionally cool Sunday morning. Now, the "breakfast" was pretty much slim pickings, as I had read in reviews. But, we were prepared with our own pop tarts and cereal and milk. There was a waffle maker, but the hotel ran out of waffle mix pretty early (I would say by 8:30am two mornings). The rest of the breakfast included bagels, cream cheese, cereal, and a few pieces of fruit. A toaster would have been nice, so that we could have juice and toast, but like I said-- we brought our own breakfast items. If you like more then a bagel in the morning, I would suggest planning to eat out or bring food. The pool was nice, though my son was disappointed that it was not deeper (5 foot max at the very end of pool), but I think that is standard now-- shallow hotel pools. The hotel does not have an elevator (which I knew ahead of time) and we had a LOT of luggage-- but staff happily accomodated my request for a room on the first floor-- so that was not a problem for us. Read moreGenuine Expedia guest review
We were extremely pleased with what we received for what we paid. Great location. Very quiet and peaceful. Staff very accomodating and friendly. Will definitely stay there again.Genuine Hotels.com guest review
"close to friends"
Mostly slept there. Had coffee but not a fan of waffles. No fresh fruit.Genuine Hotels.com guest review
Hotel was just fine.....no frills, but clean and comfortableGenuine Hotels.com guest review
I was very disappointed when me and my family got to the room bc there was NO elevator so we had to carry all if our bags upstairs! The room was so small you could barely walk around the room. When I went to workout the next morning I couldn't get the treadmill to work so I went and asked the front dear man and he didn't seem to even be interested in […] helping me find out how to make it work. He told me that he didn't know how and didn't come and help me and I had to figure it out on my own! I would not recommend this hotel to anyone! Read moreGenuine Hotels.com guest review
met my needGenuine Hotels.com guest review
"Great room and price"
This is the third time we have stayed here and will stay here when we visit Longview again. The hotel is clean, quiet and the staff is courteous and helpful. Very satisfied with our stay.Genuine Hotels.com guest review
"clean room /comfortable bed"
Good nights sleep ; clean room and comfortable bed ; would recommend ; breakfast could use a little helpGenuine Hotels.com guest review
I have family in Longview and visit regularly and my first experience with Microtel was my most recent visit back home.. I highly recommend this location for any traveler.. what I saved with Microtel enabled me to extend my trip.Genuine Hotels.com guest review
"spend the extra money elsewhere."
No coffee maker in the room, breakfast gone at 930am, broken toilet. Room was smaller than my bed room, entire hotel smelt of stale cigarette smoke. House keeping knocked and tried to force in at 830am.Genuine Hotels.com guest review
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