We stayed like a week there, the first room we Didn't so we spoke with the guest service associate and they upgrade our room without out asking much questions, the service by them was great my family was happy, the room was bigger, comfortable and the resort is located so you can get easily to the places we want to go. You just have to ask them how […] to get to the places and they gladly get the information for you. We are sure we want to stay there again. Read moreGenuine Hotels.com guest review
Too many hidden costs for everything. Nothing came with roomGenuine Hotels.com guest review
"Don't stay here!"
I want to start off by saying that the staff was decent so it had nothing to do with them. 1. The room smelled awful 2. Looked nothing like the pictures 3. The bathroom was disgustingly dirty. 4. The hotel is located in a grimy neighborhood over 30 minutes from Disney. 5. Hotels.com said we'd been charged a deposit and then the hotel said they never […] collected it. 6. There's a "lobby bar" that was full of carnies who looked like they were up to no good. We left right away along with two other families who shared similar thoughts. Read moreGenuine Hotels.com guest review
The hotel was very nice and the room was clean. The waterpark appeared to be a nice thing for kids. My are up and gone, and it was pretty cold and rainy out so didn't use it. Might have used the Jacuzzi if it wasn't in the park and had to pay $5 a day per person just to use it. Should relocate it out by the pool so guests who don't want the park can […] use it. Room service was poor. First day had it, second none, third had to ask, forth and fifth only came in and made bed. Took the soap and didn't replace it. Had to go find some. But would stay there again. Read moreGenuine Hotels.com guest review
The staff was wonderful especially Julio, he was very accommodating. The water park should be included to the people that are staying at the hotel. Should not have to pay extraespecially when you are charging a resort fee. I don't understand what the resort fee was for.Genuine Hotels.com guest review
"Valitines day weekend"
FOR THE PRICE IT WAS A GREAT DEAL AND THE LOCATION WAS GOOD BECAUSE IT WAS VERY CLOSE O THE ACTIVITIES WE WENT TO. WHEN WE arrived at the hotel we asked to get moved to a higher floor they did but they put us in a room with two double beds which we didn't want so we moved back to our original which took about 3o minuets. Then the next day we leave and […] go out and come back that night we are locked out our room mind you we got back to the room around 11ish needless to say im sleepy and now getting upset. so I go to the front desk and they say since THEY didn't charge my credit card when I arrived I had to be charged. so I asked well why wasn't this done when I first got here and gave you guys my credit card the lady said the person who was working was new and didn't know, so I say so THAT YOU GUYS FAULT not mine, so since you guys as a whole didn't do your job I had to be locked out my room and walk up here with the temperature around 50 degrees so that night I was really ticked off. then we asked for NO room service meaning we didn't want to be bothered mind you check out wasn't until 11AM we here room service knocking on our door around 9am basically WAKING us up we weren't happy about that. But besides those mishaps the room was nice except the bed SQUEAKED and the floors were tile we asked for carpet on our floors. So all in all if the service is better we shall stay there again, Read moreGenuine Hotels.com guest review
"Great for a quick stay"
My fiance had to locate a place to stay for an emergency family trip. We had stayed here before so it was the logical choice since we knew the rates were decent and the place was cheap. My only real "beef" was that we had to extend our stay a few days and it was a 20 minute process in the lobby and we were almost forced to change rooms. & that the water […] park closes at 5 (WHAT?). Read moreGenuine Hotels.com guest review
"Ok but not great"
They didn't let us know that the water park was closed our whole stay for painting until after we paid and checked in The remote on the tv and bathroom door were broken The breakfast was lousy no hot tea or jam or much of anything else The only bright spot was the staff they were friendly and the price was right I don't think we will be staying there […] again Read moreGenuine Hotels.com guest review
We were going to my daughters weightlifting state championship event and this was the closest that Hotels.com listed. We didn't arrive until about 1am due to our work schedule. So we pretty much crashed soon as we got into the room. Checking-in was a ease but you will be charged a $6 resort fee which I think came to about $6.78. For the price of this […] hotel that wasn't an issue. The rooms were cleaner than I thought they would be for the price. Only thing try to get a room on the north side because we were on the side closest to were the exit is to the toll booths. It is loud due to cars stopping and going to pay the tolls. Other than that not bad few hour stay. We checked out that day about 9am. Read moreGenuine Hotels.com guest review
"Great water park hotel"
Great price. Good service. Nice rooms but old tv. Everything else was wonderful on a cloudy n little cold Thursday we enjoy the pool I will recommend it. For personal or family trip. Rite of the Florida turnpike exit n lots of stores to shop.Genuine Hotels.com guest review
Room was a No Smoking but smell like a Smoking Room..............Genuine Hotels.com guest review
Not so happy about the fact that I didn't know i had to pay extra for the water park and the information that hotels. Com gave me about the rooms was not the same ones I got there in the front desk. Not what bi expected.Genuine Hotels.com guest review
"The Flamingo Hotel"
Totally disappointed, room was dirty, there was a dead roach in the room, the AC was not working, it was very hot and humid in the room, we could not sleep all night. The TV was FAKE it was not a real TV, so we were not able to watch TV. We picked the phone to call the desk, the phone is not connected. I drove around to the front desk to complaint and […] to ,get another room, they said there was no other room. I wanted to cancel and leave, they wouldn't refund my money they said, I booked through your company therefore they wouldn't . We had to stay the night and left first thing in the AM. I would like to ask you for a refund. Read moreGenuine Hotels.com guest review
"close to turnpike - easy commute to Downtown"
Clean, comfortable, quiet ... all I was looking for!Genuine Hotels.com guest review
"Close to Mecum"
This is always our go to hotel when we go to Mecum Kissimmee. Close enough to go back and forth, quiet, clean and wonderful staff.Genuine Hotels.com guest review
we stay in this hotel was very good we like because is very clean, have fun stuffs,safe the personal work there very friendly We like to comeback.Genuine Hotels.com guest review
My kids and I just stayed over night but Everyone was very nice. The room was clean and nice alsoGenuine Hotels.com guest review
"was not happy with thr service"
The room had roaches and the front desk did assist with the problem.Genuine Hotels.com guest review
"waterpark is nice but room just ok"
I was just on a romantic getaway and looking for a room with a jacuzzi and it was a nice jacuzzi but room needs updating and could have been more clean.Genuine Hotels.com guest review
We were just staying for a night. The room/bed is clean.Genuine Hotels.com guest review
I had reserved a room with 2 queen beds and a twin hide-a-bed couch. I got the 2 queen beds but no hide-a-bed couch. I don't know if Expedia made the mistake or the actual hotel, but the hotel would not get us a room with a couch or another room with more beds without paying more. I was going to stay 2 nights but canceled the second night.Genuine Hotels.com guest review
"Nice Waterpark. No real free continental breakfast"
The waterpark in the center of the hotel was great. The hotel staff were friendly. Note that they didn't really have free continental breakfast when we got there. Just coffee and donuts while the nice breakfast buffet costed extra. The pool is free to hotel guests but the waterpark also costs extra. The hotel room was nice and clean. The drive to Disney […] was easy, we just followed the highway from the hotel straight down. Good for the money. Read moreGenuine Hotels.com guest review
friendly employees nice rooms neat waterpark i would stay againGenuine Hotels.com guest review
GoodGenuine Hotels.com guest review
Needed place for an overnight stay. Kids had fun in waterpark. Perfect size for kids. Friendly staff. Comfy beds.Genuine Hotels.com guest review
"Poor service. Cheater"
They promised something but failed to provide 50% of that. No Wifi. Breakfast was pathetic. They pre charged gratuity. $6 service fee per day was cheating.Genuine Hotels.com guest review
"Not worth the price"
Carpet in room is filthy, furniture in room is worn out,continental break fast was not enjoyable, hotel check in is at 4pm and water park closes at 5 pm. Bottom line is, this hotel is not worth the daily rate . Absolute disappointment.Genuine Hotels.com guest review
"Great value for the money"
the hotel staff made the stay very pleasant. at the advertised price, I was expecting something much worst but the room was clean, the bed comfortable and the rooms very spacious. I had stayed at similarly priced hotels and the experience had been not pleasant. The only comment I would make is that the hotel charged me $6,99 for parking and use of facilities […] which Hotels.com did not alerted me. Read moreGenuine Hotels.com guest review
No internet, had to be moved to 3 different rooms to get coverage. Was told every day water park would be open next day. They were doing repairs to it, nothing mentioned when I booked. It finally opened the day I checked out. Most of the Staff was friendly that was about the only good thing about the place. Would not recommend. Note water park closes […] at 5 and it costs $5 to go in. They wanted to charge $5 me at 4:15 to go in lazy river [nothing else was working] Read moreGenuine Hotels.com guest review
Hotel amenities were definitely A1!!!!Genuine Hotels.com guest review
"comfortable clean will stay again!"
Very pleasant and clean. Very friendly personnel. The kids enjoyed it although it was chilly and couldnt use the waterpark :( The kids are looking forward to returning in summer! :) Will definitely come backGenuine Hotels.com guest review
Where do I begin? 1. Towels were sandpaper. 2. Fridge didn't work. 3. Bathroom walls had mildew 4. Toilet seat cover peeling 5. Bathroom wall paint peeling in some places and dirty in others. 6. Fan light did not work. 7. Restaurant for breakfast: carpet stained eveywhere, glasses had spots in them, tip is automatic on buffet (since when?) 8. Room key […] did not work 9. They would not give me a receipt bc I had not booked the room with them, eventhough they were charging me local fees. I could go on, but I know I won't stay there again. Read moreGenuine Hotels.com guest review
The Hot water need to Run for over 15 minutes to warm up that's unacceptable.Genuine Expedia guest review
"Good for Summer is planning to stay and on a budge"
It is what it is for the rate you can not ask for more, overall is ok, right next to the Turnpike exit 242. The Hotel is good if you are on a Budget and planning to stay in the hotel or taking advantage of the water park, pool and areas. It is 35 to 45 minutes to Disney and Universal in an average rush hour day. There is many restaurant along the 192 […] strip but there is more close to the I4. If you need to go to the parks every day think about how much gas and tolls do you have to spend rather than staying on a hotel close to the parks with the transportation included. Read moreGenuine Expedia guest review
First when we checked in the a/c was not working. It was terrible that we have to pick up and move to another room. We were tired and having to move was an inconvenient. Second, the waterpark was closed for maintenance. This is the only reason we booked and to find out it was close was very upsetting. Expedia you should have put this on the website. […] I could have booked somewhere else. Read moreGenuine Expedia guest review
"waterpark minus the park and the water"
It goes without saying that if waterpark is in the name, there should be access to the waterpark or notification that it will not be available during your reservation window.Genuine Hotels.com guest review
It took 5 minutes for the water to get hot. There was a gap around the entry door which made the room not airtight.Genuine Hotels.com guest review
This was a total misrepresentation of what the hotel really looks like. Ms. Laudre at the front desk is rude! The room smelled like warmed over death. Had to buy air freshener just to sleep in it. This is the worst hotel I have ever stayed in. Picture online is so bogus it hurts.Genuine Hotels.com guest review
"Room clean and simple"
Required a fee for the use of the pool and the internet. No internet in building 6. When I asked for assistance, it was suggested that I try to sit outside. Not the best neighborhood overall. Tried it very briefly and still no internet success. Would probably rate it a 2 hotel as they are doing construction and the building overall is older.Genuine Expedia guest review
"The Letdown Lodge!"
We were not aware that the water park was closed when we booked. Very disappointed kids. Looks like it would be lots of fun when open. Great staff and clean and comfy.Genuine Expedia guest review
"it was right off 192.,verry convinient."
pretty good ,considering they where remodeling.the employees where kind and pleasantGenuine Expedia guest review
"Nice Hotel with friendly staff"
Hotel just under restoration freshly new painted. Very friendly staff. Great value for money.Genuine Expedia guest review
"Not worth the money.."
I think that the ad on Hotels .com make this hotel look beautiful when it's really a low quality hotel. I will not stay again or reccomend it to anyone.Genuine Hotels.com guest review
exellent place to get away. Staff very courteous and open to solving any problem. Would stay there again in a heartbeat, but this timw bring the rest of the family. Nice waterparkGenuine Hotels.com guest review
"Easy 'last minute' booking"
We needed last minute booking for one night, after a bad experience at another hotel, and hotels.com had a 50% off special for this place. The price was great! When we checked in, the staff was very friendly and helpful. It looked like the hotel was going through some renovations, but nothing that affected our stay. The room was clean and felt updated […] (although we later learned that it had not yet been renovated). The beds were very comfortable! The only downside to us was the all tile floor - a bit cold on the feet in November. We were not able to play in the water park - it had been closed earlier in the day due to rain and lightning, and was not reopened once it passed. That was a bummer for our kids. But otherwise it was a great 'last minute' find, and a great price!! We will definitely keep it in mind the next time we need a hotel in the area. Read moreGenuine Hotels.com guest review
"Get what you pay for!"
The room was clean, but other than that not many positive things to mention. The beds were hard and the pillows were TINY. The worst were the thin rough towels. Our shower head was broken and the card entrance to our door quit working. They fixed the shower head quickly, but when we called for the door while locked out they tried to tell us it was the […] card and not the lock itself. I knew better and after finaly coming downing he agreed and rather than fixing the problem he told us to call them in the morning. So we couldn't leave the room for the rest of the evening without 1 person remaining behind so we wouldn't be locked out. Read moreGenuine Hotels.com guest review
Had a great time in Orlando at the Flamingo. The water park is very nice, very clean. Tiki Bar food is delicious! The staff was so very helpful and nice. Couldn't have asked for better service!Genuine Hotels.com guest review
"Not what I expected"
Really surprised at condition of room,wall sockets unsafe,carpet old and dirty hotel rooms need a serious upgrade for the price $147 per night,wayyyy overpriced.Genuine Expedia guest review
Had to change rooms the first day, a/c wasn't working, was way to hot in there. Then the second room, the t.v. in the living room wasn't working and on my last day, the kitchen sink flood from the bottom. I stay for 4 nights and I had a family suite. Other then that, the customer service was great and the manager was nice and fixed everything right […] away. Read moreGenuine Hotels.com guest review
"close to al must see places in my jurney"
exelent place to stay close to all parks me and my wife felt very take care off thanksGenuine Hotels.com guest review
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