Poor heating system, no blankets, poor WiFi and door was falling off the frame.Genuine Hotels.com guest review
"Too Many Mistakes"
Concierge charged my debit card for the night of my stay I booked on hotels.com, then claimed it was a security deposit. I made the accounting manager aware of this the following day when I noticed, but haven't heard back or had my account credited for this error. In addition, the room we stayed in had a strange musty odor that hopefully was from the […] old carpeting, and not a mold issue because that is a concern for any guest. FLAMINGO staff should check that... Read moreGenuine Hotels.com guest review
"I'll stay there again."
Pleasant visit. Motel neat and clean. Some confusion while checking in RE: Resort tax and how it could be paid. Cash was OK but she still insisted that my ID and Credit Card had to be shown. (Room bill had been pre-paid.)Genuine Hotels.com guest review
The vending machine wasn't working and I was really thirsty. My room was in front of the tiki bar and i had drove for 16 hours without sleep and the noise it was really bad. The guy at the counter gave us the wrong room number and when we get there to the room and we were trying to open the door this guy open the door. Guess what we were given the wrong […] room number. How embarrasing. We need it to go back to the lobby and told the guy and he apologize he gave us the wrong room number. Read moreGenuine Hotels.com guest review
"Good not great"
my overall experience wasnt bad. The a/c unit was keeping the temp, but the room felt very humid. The bed comfort wasnt bad but the pillows were terrible. The price was right even though we did not take advantage of the onsite water park.Genuine Hotels.com guest review
"Great for the rate"
Great especially for the rate... Located right next too turnpike... Clean and friendly and very accomadating... moved my room for me with no questions to make it easier to charge my boat... a little worn but clean..Genuine Hotels.com guest review
There were roaches in the room. The staff was very nice though & gave me a full refund.Genuine Hotels.com guest review
It was very nice just wish the waterpark admmittance was a little clearerGenuine Hotels.com guest review
"Terrible not worth the money."
Queen beds were actually double beds. Free shuttle was over an hour late going to disney. Front desk man who checked us in was rude and didnt program room keys correctly and eas locked out of room 2x and the front desk man blammed it on someone else and when i said it was him each time he said oh well i forgot. Also my 3 year old was playing in splash […] park and they seen us and didnt say anything just turned off the water and walked away. Also was charged $89 more than the email said it should be and they blee me of on that too. Read moreGenuine Hotels.com guest review
"nice water park"
great stayGenuine Hotels.com guest review
Ok kiddy slide down and big slide adults get stuckGenuine Hotels.com guest review
"older w/ renovated rooms, not really a "resort""
older hotel. rooms have been renovated and are nice. hotel grounds are unkept. i did not use the pool and based on the upkeep of the grounds, i would not want to. there is a $6 resort fee. it is fine for a few days if you are looking for a cheap hotel close to the turnpike.Genuine Hotels.com guest review
It was good but the only thing I didn't like was that the service in the bar out side and we ask for sprite it was not sprite we tell them and they bring the same thing that we have to go and buy something else. .Genuine Hotels.com guest review
"Good for what you pay"
Good for what it costs just horrible location if you are interested in going to the parks .Genuine Hotels.com guest review
"Will be back soon."
Great staff! Nice place for a family getaway with the young ones. Adults will love it too. Plan on coming back very soon.Genuine Hotels.com guest review
the hotel could have been better. not what you thankGenuine Hotels.com guest review
"SCARY NEIGHBORHOOD! DIRTY ROOMS ! UPGRADE NEEDED."
PROS:GREAT FOR KIDS, CLOSE TO DISNEY ABOUT 20 MIN DRIVE. LOCAL STORES SUCH AS WALMART, PUBLIX AND CVS. CONS:SMALL WATER PARK… DIRTY ROOMS SINCE THEY DIDN'T CLEAN EVERYDAY, JAIL NEAR BY.Genuine Hotels.com guest review
we all like it very nice and funGenuine Hotels.com guest review
The employees are very nice. The place is a lot of fun. I will recommend this placeGenuine Hotels.com guest review
Wish the water park stayed open longer. Didn't get to enjoy that after we checked in.was the main reason for staying thereGenuine Hotels.com guest review
"VERY CLEAN ROOMS"
HOTEL ROOM WAS VERY CLEAN, THE ONLY PROBLEM IS THERE WAS NO SIGNAL IN THE ROOM.Genuine Hotels.com guest review
Response by Flamingo Waterpark Resort Hello Laura, Thank you for taking the time and sharing your review with us! We will be heavily taking your suggestion in to consideration in the form of a property sweep. We understand how important it is to stay connected. Thank you again!
"Out dated hotel!!!!"
We asked for our money back. Some of these companies throw the word RESORT around very loosely! Flamigo is an old hotel, horribly renovated!!! Oh and you have to pay extra for the water park! Go figure!!!Genuine Hotels.com guest review
Response by Flamingo Waterpark Resort Greetings From the Flamingo, Thank you for taking the time and sharing your experience with us. Know that every guest's feed back is important to us. We are in the works for some soft renovations. We would love to have you back for a future stay and see the difference. Best Regards, Alex E. Reputation Manager
Very clean room, fast and easy check in, only problem was there was absolutely no cell phone signal in the room, and wifi has a very weak signal.Genuine Hotels.com guest review
"Terrible, Terrible, Terrible"
It was the worse hotel/ resort ever. The lounge chairs are all stained and filthy. The water park was seperate from the resort fee. It was an additional fee per person. The room was old and had a strange smell. We couldn't wait to leave.Genuine Hotels.com guest review
The facility is outdated and needs to be updated. Customer experience is lacking, all of the employees seem miserable working there, no one seems to care. We went because of the water park features, which look much better in the pictures than it really is. They had no towels the entire time we were at the water park. We had to call three times to have […] towels and pillows delivered to the room, housekeeping left no toilet paper in the room, and we had no housekeeping service the first day we were there. They charge a $10 minimum in the gift shop to use a debit/credit card, The breakfast buffet was a train wreck. The emergency exits for the water park are all padlocked so in an emergency everyone is forced through one exit. The lifeguards sat at their stations playing on their cell phones. Not a pleasant stay to say the least. Read moreGenuine Hotels.com guest review
Commend. Pay a In an odd area. Scratchy towels. Poor A/C. Signs say do not take room towels to pool because towels are provided at the pool...no towels at the pool. Tub took over an hour to drain everytime. Fridge made noise all night long. No carpet in the room or bath mats. They charge a daily "Resort fee" ...it was nothing more than a motel with […] a pool. They advertise" water park resort" Guests must pay $8.00 per person, per day to access their "water park". Would not recommend. Read moreGenuine Hotels.com guest review
We paid for continental breakfast and we didn't receive what we paid for and this the reason we will not return to this motel. We're just not satisfied with the service.Genuine Hotels.com guest review
Ok but wifi sucks kids loved the water park area.Genuine Hotels.com guest review
"no wifi .only in the Office free parking. 8 water"
goodGenuine Hotels.com guest review
Overall experience was just okay. I would not stay here again. The service is what is lacking. The pictures are not portrayed correctly to what the rooms actually look and feel like. We were constantly having to ask for towels even though her room was clean. Only two towels were left every time with no hand towels or washcloths. We did not have Internet […] access for the first three days while we were there on a 10 day vacation. Finally the IT guy who was the most amazing person while we stayed there came in and hooked up our own wireless Internet in our room. Despite leaving multiple messages for the manager to call me back no one ever did. Every time I called to the front desk about an issue that we were having I was told I would get a call back and never received one. In the first few minutes of being in our room we found out the toilet was not working. It took someone almost 4 hours and 10 phone calls to the front desk to get someone to fix the problem so we could enjoy our hotel room. My suggestion is to find somewhere else to stay. The customer service is absolutely horrible. Read moreGenuine Hotels.com guest review
Over all a nice place clean rooms and nice waterpark. Only complaint low wifi reception on third floor and no very much commitment from staff to help out with problem.Genuine Hotels.com guest review
I am very disappointed with our booking. This hotel definitely didn't live up to our expectations. First of all, our room was very hot when we checked in, thought it was just because the room was empty and it was hot outside. By 7:30 p.m. it was still 90 degrees in the room. Maintenance came & was told that we would have to deal with it because it was […] so hot outside which is why the a/c wasn't making the room cold. We waited thinking maybe he was right. WRONG. We couldn't sleep in the bedroom until 1:00 a.m. because it was so hot. The next day when we woke up it was comfortable (not cold) and we spent most of the time at the pool/waterpark. The pool was so crowded the entire time with only a limited amount of lounge chairs. The pool had a minimum of 50 to 60 people in the pool at any given time. Went back to the room about 6:00 p.m., and had the same issue with the a/c. Tried calling front desk numerous times beginning at 8:00 p.m. and didn't even get the calls answered. The room was so hot that again, sleep didn't come for the kids and I until well into the early morning. Lastly, there is only one elevator and to use it, you have to go through the main lobby, which makes dragging all of your stuff a real pain up to the 3rd floor. When we checked out, I complained, but the person really didn't care, didn't take note of the situation and didn't request my information to have a manager contact me. We will not stay here again unless things change drastically. Read moreGenuine Hotels.com guest review
Friendly workers. Even though it states that the waterpark has a cost of $8.00 for admission, I think it would be better if the amount paid for the room should include the waterpark. And having the same wristband for the guest during the stay it would be better than having to get a new wrist band everyday.Genuine Hotels.com guest review
"Close to restaurants"
No cable in room?Genuine Hotels.com guest review
"will never stay again"
Was the worst time I ever had no internet to work they would not give me upstairs room the water part was more money no where did it say thst in writting befire I got there just very unhappy would never bring my Grandchildern or daughter LaurieGenuine Hotels.com guest review
"over-priced old hotel"
Check-in took over an hour-- waterpark was NOT included in room rate- which was WAY OVERPRICED for an old hotel They wanted an additional $8 per person per day for use of the waterpark. We checked-out after 1 night and went to a different hotel. .Genuine Hotels.com guest review
"Would NOT recommend"
I was under the impression that this was a pet-friendly hotel with free continental breakfast. When I arrived, I had to pay a $50 pet FEE (and a $200 deposit for my pet), and breakfast was an additional charge. Also, the rooms...well, tile floors (not carpet), coffee but NO coffee maker, the tub faucet ran and would not shut off, and the tub handle […] kept falling off. Also, I had reserved a pool-side room, but was given a room next to the adjacent toll booth. All in all, It was one of the worst hotel experiences I have had in years. Based on my experience, I would definitely NOT recommend. Read moreGenuine Hotels.com guest review
NeverGenuine Hotels.com guest review
"Less than perfect"
Made reservations online with the impression that we would have poolside rooms and no pet fee and free continental breakfast. when we cheeked in, we were told that thee was a $50 pet FEE and we would have to PAY for breakfast, and our rooms were facing the turnpike tollbooth. The staff told me that I could have had a better deal if I had called the […] hotel directly to make reservations, andto pay when i got here and NOT prepay. Both of the rooms that we rented had tile floors (not carpet), both had leaky and running tub facets, and one of the faucet knobs actually fell off the wall. One room had coffee packets, but no coffee maker. It was not at all what I had expected and for the price, I was very disappointed. Read moreGenuine Hotels.com guest review
"Huge room for the price"
It was the best $56.00 (Incl. Tax) per night that I stayed in so far in Fl. Check in was only allowed at 4PM and was a very slow process. WIFI in our particular room was bad but great right outside the door. The water park part is nice, but the $8 per day per user is not included and must be purchased in the gift shop.It is quite a drive to the major […] parks (Disney, Universal and Sea World) Read moreGenuine Hotels.com guest review
the Hotel water was gross smell really bad even the sink water couldn't be used for wash my teeths or my hands, also the sofa bed look dirty.Genuine Hotels.com guest review
The room was ok. Our door didn't lock when we leave the room but front desk send someone to fix it. I would highly recommended to double check your door to make sure it is lock before leaving your room. It was so noisy, loud at night. We couldn't get any sleep until very late at night. The other guests keep staying outside talk and walk around so loud […] until very late into the night and then some got up and sitting outside of the walk side and it makes it very difficult to pass by. We left our cellphone charger at the room and when I called back to ask about it, I was put on hold for at least 15 minutes no one come back to help me. I hang up. The water park was ok for kids to play. The water however is very dirty. I would not come back to stay at this hotel. Read moreGenuine Hotels.com guest review
Response by Flamingo Waterpark Resort Greetings Yang, Thank you for taking the time for writing your review. Your experience is very dear to us. Know that I will be sharing this review with the rest of the team and we will take it with heavy consideration. Kind Regards, Alex E. Guest Experience Coordinator
Lots of fun for the kids. Decent food. Great value.Genuine Hotels.com guest review
We encountered several issues with the hotel. Housekeeping services were very poor, although four people were clearly checked into the room we would receive towels for two, and would have to wait for towels to be delivered, the bathroom faucet leaked and although we called for service they never came. Rooms are very small and there is no place to eat. […] The pictures on line are quite deceiving. The best thing going for them is the waterpark! Read moreGenuine Hotels.com guest review
Pillows were atrociously small and way too soft. There were no wash rags on the second day. The first night we were there had a roach crawl through the bed. It also took way too long for hot water to come to the shower.Genuine Hotels.com guest review
"Hotel is not ready."
Front Desk 5Star. 1 day A/C DONT WORK,LIGHTS PROBLEMS, NO SIGNS ANYWHERE ONLY EXITS SIGNS. THE PARK CLOSE AT 6PM,TIKI BAR CLOSE AT 6PM. Music and everything close at 6pm. ONLY THE BAR AT THE LOBBY CLOSE AT 10PM. This is not a Resort or waterpark hotel,maybe one day but know is a half a day hotel waterpark resort.Genuine Hotels.com guest review
Response by Flamingo Waterpark Resort Greetings From The Flamingo, We cordially thank you for sharing your experiecne with us. It was a pleasure to have you stay with us. I will be sure to share you good graces with our front desk staff! Know that I have spoken to the maintenance department regarding your report and are taking your suggestions with heavy consideration. Thank you again, Alex E. Guest Experience Coordinator
We got there late the waterpark was closed 1 reason we go thereGenuine Hotels.com guest review
Not worth the moneyGenuine Hotels.com guest review
Maid left our room door open but luckily nothing was missing. Bathroom could have been cleaner. Safe was broken and maintenance couldn't fix it. Pools were very nice and kids loved the water park.Genuine Hotels.com guest review
"GREAT STAY for Cheer Comp at Silver Spurs!!!!"
We stayed here twice last year for my daughter's cheer competition- 2 blocks down the road from the Silver Spurs Arena. VERY convenient with 3 kids in tow. Booked the suite this year- room was HUGE. VERY accommodating. Kitchen area was WONDERFUL. Actually having a place to sit and eat. Water Park was AWESOME once again.... Brought some of my daughter's […] teammates to stay with us this time and they had a BLAST..... Staff was WONDERFUL- on top of Everything! Yessi was there from last year and remembered us- even knew we were there for cheer and wished them luck before comp and asked how they did when we got back. GREAT experience- will be back again next year! Read moreGenuine Hotels.com guest review
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