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  • Best Western Plus The Inn At Smithfield
  • All hotels in Plattsburgh, New York, United States
All hotels in Plattsburgh, New York, United States
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1 room,  2 adults 
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Room 1:

Best Western Plus The Inn At Smithfield - Plattsburgh

44.697537, -73.493327
3 stars
446 Route 3, Plattsburgh, NY, 12901 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $100
available on 05/26/13
Price Match Guarantee
4.2 45 5

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    Landmarks near Best Western Plus The Inn At Smithfield

    • Champlain Centre Hotels - Plattsburgh 550 yards
    • State University of New York-Plattsburgh Hotels - Plattsburgh 1.3 miles
    • Plattsburgh, NY (PLB-Clinton County) Hotels - Plattsburgh 1.4 miles
    • Kent Delord House Museum Hotels - Plattsburgh 2.2 miles
    • Plattsburgh Station Hotels - Plattsburgh 2.3 miles
    • All landmarks in Plattsburgh

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    Overview of Best Western Plus The Inn At Smithfield - Plattsburgh

    Location.
    Conveniently near the airport in Plattsburgh, Best Western Plus The Inn At Smithfield is close to Champlain Centre, State University of New York-Plattsburgh, and Kent Delord House Museum. Also nearby are Champlain Valley Transportation Museum and Battle of Plattsburgh Center and War of 1812 Museum.

    Hotel Features.
    Best Western Plus The Inn At Smithfield has an indoor pool and a 24-hour fitness facility. Complimentary wireless Internet access is available in public areas. Business amenities at this 3-star property include a 24-hour business center and a meeting/conference room. The hotel offers a bar/lounge. Guests are served a complimentary breakfast. The staff can provide tour/ticket assistance and business services. Additional amenities include an arcade/game room, gift shops/newsstands, and coffee/tea in the lobby. Guests have complimentary access to a roundtrip airport shuttle during limited hours. This is a smoke-free property.

    Guestrooms.
    The 126 air-conditioned guestrooms at Best Western Plus The Inn At Smithfield include CD players and complimentary newspapers. Guests can use the in-room complimentary wireless and wired high-speed Internet access. Televisions are equipped with satellite channels. All accommodations provide desks and phones; free local calls are offered (restrictions may apply). In-room microwaves, refrigerators, and coffee/tea makers are provided. Additional amenities include irons/ironing boards and complimentary toiletries.

    Image of Best Western Plus The Inn At Smithfield, Plattsburgh
    4.2 out of 5 Excellent (45 reviews)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Clean, comfortable, pleasant staff. What more could you want! Reviewed by a Hotels.com guest on Feb 8, 2013

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    Standard Queen

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Queen Bed
    Complimentary wired and wireless Internet access keeps you connected, and the CD player makes it easy to listen to your own music. A coffee/tea maker, a microwave, and a refrigerator are supplied. Bathroom amenities include complimentary toiletries. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • CD player
    • Coffee/tea maker
    • Complimentary newspaper
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Desk
    • Free local calls
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Iron/ironing board
    • Microwave
    • Phone
    • Refrigerator
    • Satellite TV service
    • Television
    • Wake-up calls

    Standard Double

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Double Beds
    Complimentary wired and wireless Internet access keeps you connected, and the CD player makes it easy to listen to your own music. A coffee/tea maker, a microwave, and a refrigerator are supplied. Bathroom amenities include complimentary toiletries. Rollaway/extra beds, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • CD player
    • Coffee/tea maker
    • Complimentary newspaper
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Desk
    • Free local calls
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Iron/ironing board
    • Microwave
    • Phone
    • Refrigerator
    • Satellite TV service
    • Television
    • Wake-up calls

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Maximum number of pets per room: 2
    • Pet maximum weight in lb is: 80
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • Pets allowed
    • Check-in time starts at: 3 PM
    • Check-out time is: 11 AM

    • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.
    • This property allows pets in specific rooms only. Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • 24-hour business center
    • Air-conditioned public areas
    • Bar/lounge
    • Gift shops or newsstand
    • Number of buildings/towers - 1
    • Number of floors - 2
    • Shopping on site
    • Smoke-free property
    • Swimming pool - indoor
    • Total number of rooms - 126
    • See more facilities
      • 24-hour fitness facilities
      • Breakfast service
      • Free outdoor parking
      • Free Wi-Fi
      • One meeting/conference room
      • RV, bus, truck parking
      • Tours/ticket assistance
    • Rooms (all rooms include)
    • Coffee/tea maker
    • Complimentary toiletries
    • Desk
    • Free local calls
    • Iron/ironing board
    • Microwave
    • Phone
    • Refrigerator
    • Television
    • Wake-up calls
    • See more room details
      • Air conditioning
      • CD player
      • Complimentary newspaper
      • Connecting / adjoining rooms available
      • Cribs/infant beds (complimentary)
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Satellite TV service
    • Services
    • Airport transportation (complimentary)
    • Arcade/game room
    • Coffee/tea in lobby
    • Complimentary newspapers in lobby
    • Express check-out
    • Free breakfast
    • Safe-deposit box at front desk
    • Self parking
    • Business & Event
    • 24-hour front desk
    • Business services
    • Dry cleaning/laundry service
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Guests are offered a complimentary full breakfast.

    Ground Round Restaurant - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

    99 Pub and Restaurant - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

    Recreation

    Recreational amenities at the hotel include an indoor pool and a 24-hour fitness facility.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Fishing nearby

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Plattsburgh, New York, United States
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    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Champlain Centre - 500 yards

    1.0 - 3.0 mi

    • State University of New York-Plattsburgh - 1.3 miles
    • Plattsburgh Clinton County Airport (PLB) - 1.4 miles
    • Kent Delord House Museum - 2.2 miles
    • Plattsburgh Amtrak - 2.3 miles
    • Plattsburgh Station - 2.3 miles
    • Champlain Valley Transportation Museum - 2.5 miles
    • Plattsburgh Intl. Airport (PBG) - 2.6 miles
    • Battle of Plattsburgh Center and War of 1812 Museum - 2.6 miles

    3.0+ mi

    • Crete Memorial Civic Center - 3.4 miles
    • Clinton Community College - 4.3 miles
    • Airborne Speedway - 4.3 miles
    • Burlington Intl. Airport (BTV) - 23 miles
    • Saranac Lake Adirondack Regional Airport (SLK) - 41 miles
    • Morrisville-Stowe State Airport (MVL) - 45 miles
    All hotels in Plattsburgh, New York, United States
    Reviews
    • All (45)
    • Business (3)
    • Romance (2)
    • Family (8)
    • Friends (1)
    • Other (31)
    4.2 / 5
    Excellent

    Score breakdown (from 45 reviews)

    • 5.0
      (21)
    • 4.0
      (17)
    • 3.0
      (2)
    • 2.0
      (5)
    • 1.0
      (0)

    Average rating for:

    • Cleanliness
      4.3
    • Service
      4.3
    • Comfort
      4.3
    • Condition
      4.2

    Reviews: Overall

    Best Western Plus The Inn At Smithfield - Plattsburgh
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you for your survey and for using Hotel.com I am sorry you did not rate us higher and did not leave any specifics to assist us. We do appreciate the time it takes to complete the information as we use it to improve our performance. Safe travels
    Business trip
    Feb 17, 2013
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "Sweet!~"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Clean, comfortable, pleasant staff. What more could you want!
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    Dan M
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "End septembe review"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent compare wirh price. Pleaxsabnt bedroom, Quiet, good service. Consistent with specifications.
    Genuine Expedia guest review
    Response by Best Western Plus The Inn At Smithfield Thank you for taking the time to review my property and using Expedia.
    Other trip
    Oct 3, 2012
    Laurent
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Sep 2012
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "It doesn't get better than this!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Rooms were spacious and the furniture was well appointed. Everything exceeded expectations, which was a pleasant surprise. Hot breakfast was excellent, and the staff was very attentive towards making sure all of the food was readily available. Highly recommend, and look forward to our next stay!
    Genuine Expedia guest review
    Response by Best Western Plus The Inn At Smithfield Thank you very much for your compliments. I will be sure the staff sees them. I also want to thank you for using Expedia to express your views as it is not only helpful to travelers but to us as owners and operators in the Hospitality industry.
    Other trip
    Sep 17, 2012
    Paul
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you for your business and using Hotels.com to provide feedback
    3 night trip in Aug 2012
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    my only issue with the hotel is that dogs are allowed. We had a dog in the room next to us which barked on and off all evening and then in the middle of the night. perhaps customers with dogs should be kept in a separate area of the hotel from those without.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you very much for using Hotels.com for providing me with feedback about my property. We do have 24 rooms set aside that we do not allow pets in. This may have been filled at the time. For the most part we have very little problems with dogs barking but when they do it certainly is annoying. We have a protocol to follow if we noted this barking or if it was brought to our attention that a dog was barking. I will check to see if we were aware of this and what action we did or did not take. If we were notified and failed to take action I will take appropriate action to correct. Again thank you for bringing this to my attention
    1 night trip in Jul 2012
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent
    "Good value for the money"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We enjoyed our stay as the room was fine. We were most surprised by the breakfast since it included hot food, eggs, sausage, etc. A good value and price for the room.
    Genuine Expedia guest review
    Other trip
    Jul 2, 2012
    jim
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "Nice Hotel"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very good. The only problem was a shortage of towels and washclothe one night.Every thing also was OK.
    Genuine Expedia guest review
    Other trip
    Jun 12, 2012
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    2.0 / 5
    Fair
    "Don't stay here."

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    Internet didn't work... neither wireless or ethernet. Frequently asked for a fix but it didn't come. Toilet didn't flush. Not a pleasant experience. Morning breakfast was good.
    Genuine Expedia guest review
    Other trip
    Dec 30, 2011
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    2.0 / 5
    Fair
    "DISAPPOINTED"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    WE HAVE STAYED AT OTHER BEST WESTERN, Mainly in CANADA...AND FOUND THEM A LOT BETTER THAN THIS ONE IN PLATTSBURG, AND CONSIDERING THE PRICE, WE FOUND THE LAST ONE TOO EXPENSIVE.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you for responding through Hotels.com. It is unfortunate that your review of 2011 was just recently posted on my monitoring program. This explains the late reply. Since your stay in November of 2011 I have made numerous improvements that may influence your evaluation in the future. Thank you for providing me with your input
    Other trip
    Nov 23, 2011
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "Excellent"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Out of all the hotels in the area we loved staying at this one particular. We have been visiting Plattsburgh for close to five years. My daughter graduated PSU..and now we send off our son..The staff are so very nice. Everything is so worth the money you pay. Really enjoyed the weight room and the pool was so entertaining.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield I appreciate your comments about the staff and our facility. I will be sure to pass it along to staff. Congratulations on your daughters graduation and I hope your son enjoys his college years in Plattsburgh.
    2 night trip in Aug 2011
    Judy W
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "very nice . great value"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2011
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    very clean, 99 restaurant attached excellent. Enjoyed pool. very close to shopping, movies, restaurants. Will definitely stay again.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield I am glad you enjoyed your stay and thank you for using hotels.com for providing commentary on your stay.
    1 night family trip in Jul 2011
    Beth S
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "Great Stay!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Room was spacious and clean, bed was unbelievable. Pull out sofa bed was not comfortable for the kids at all. Lay out of hotel leaves MUCH to be desired (it is a very confusing maze of hallways)! Would definitely stay there again and recommend to others.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you very much for taking the time to make a report on my Best Western Inn at Smithfield. I am sorry you found the hallways confusing and while we do have directions at every corner any advice from you would be welcome in making it easier to get around. Again thanks for your comments and I wish you safe travels in the future.
    1 night trip in Apr 2011
    CJ F
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2011
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Oct 2010
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "No elevator"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was fine. However, my room was on the second floor and there was no elevator. I have learned a valuable lesson in making online reservations. Always look for handicap accessible. I hauled my luggage up the stairs, thumping at each step. The next day while thumping my way down an older woman who is a hotel employee helped me.
    Genuine Hotels.com guest review
    1 night trip in Sep 2010
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "Best Western Inn at Smithfield - great value"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Great value for the price. Our kids spent hours in the heated indoor pool. Lots of variety for breakfast and the fresh cookies available in the lobby at 4 p.m. each day was a nice touch. The staff were friendly and helpful. We would definitely recommend this motel to other families.
    Genuine Hotels.com guest review
    3 night family trip in Aug 2010
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2010
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent
    "Plattsburgh Best Western Smithfield"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    If you have to stay in Plattsburgh this is the best and most convenient place to stay - They have a 99 restaurant attached and The mall and other restaurants are directly in back of hotel - ie can walk to everything Also staff is very nice and helpfull - small town folksy helpfull - I recommend
    Genuine Hotels.com guest review
    2 night trip in Jul 2010
    David M
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jul 2010
    A Traveller
    US

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We had a great stay at this Hotel . We would both recommend this Hotel.The breakfast was excellent and the all around staff were very friendly can,t say anything negative.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you very much for your comments. I will be sure to pass on to the staff. I appreciate you taking the time to reply through Hotels.com
    1 night romance trip in Apr 2013
    J.P.
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "close to shopping and restaurants"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    staff was friendly and helpful room very clean breakfast included was very good great location
    Genuine Hotels.com guest review
    2 night trip in Nov 2012
    sue
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "Good travel hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Well-equipped hotel in a very good travel location with surrounding stores.
    Genuine Expedia guest review
    Response by Best Western Plus The Inn At Smithfield Thank you very much for your business and support. I also appreciate you using Expedia to state your comments as it helps not only travelers but owners and operators to provide the best possible service and accommodations.
    Other trip
    Oct 22, 2012
    JC
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    2.0 / 5
    Fair
    "Look Someplace Else"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    The walk to the room from the check-in was drab and it did not get any better in the room. The toilet and shower did not drain properly; the AC sounded like a freight train was in the room. This place is in definite need of an upgrade.
    Genuine Expedia guest review
    Response by Best Western Plus The Inn At Smithfield Thank you for using Expedia while I am sorry you did not enjoy your stay I do appreciate your feedback. Thank you for acknowledging the staff. The drabness you refer to is probably due to the subdued color of the wall covering and carpet. I will keep that in mind when I renovate next. The noise in the HVAC unit most likely is caused by the cabinet housing. Please feel free to call me at the hotel to give me the specific room number so that I may address this issue. Thank you for your feedback on my hotel.
    Other trip
    Sep 18, 2012
    FK
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    One day our room had not been cleaned, we complained and then the maid came. The other day we didn't have soap and shampoo or shower cap. the pool was heavily chlorinated and we couldn't use it at all which was disappointing. breakfast was generous, but the scrambled eggs didn't tastefresh.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you for your business and using hotels.com to provide input to me. I apologize that our housekeeping staff did not get to your room in a timely fashion. I will investigate why this occurred. During busy times we may not be able to attain the goals we set due to many factors some of which we control others we do not. I will also investigate why we did not restock your room with soap, shampoo and shower caps and take appropriate action to correct. The pool is chlorinated and we do water quality checks three times a day. I do personally check them many times during the week but I will review the records on the days you stayed to be sure they were with in the limits of our regulations. I am glad you liked our breakfast and you are correct the eggs are not individually cooked to order on our hot breakfast buffet. Safe travel to you and your family
    3 night trip in Aug 2012
    Marlene T.
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    2.0 / 5
    Fair
    "Think Twicw about staying here"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    I was looking for a pet friendly hotel. Yes they are 'pet friendly' but charge an extra fee and make you sign a damage waiver, and will not let you leave the pet unattended unless they are in a cage. It would have been nice to know all this in advance as one member could not go to dinner but had to dog sit.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you for your feed back through and using Hotels.com. I am sorry you were not made aware of our policies about being per friendly. They are in place for the concerns of all guests, pets a,d our staff. I believe these requirements are not unusual for a pet friendly hotel. That said I will check to see that all of our booking sources do in fact have the proper details associated with a pet friendly stay. I will also be sure our front desk staff are made aware of your comment as they are trained to inform the guests upon inquiry of the requirements. I do thank you for this notice as it will allow me to check into this issue for the convenience of other guests to come.
    1 night family trip in Aug 2012
    World Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you for providing us feed back through Hotels.com I appreciate your feedback and business.
    1 night family trip in Jul 2012
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "Satisfied expectations"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Clean, quiet, all (grounds included) very well kept. Good location. Ample parking. Found breakfast area somewhat crowded at 9:00 a.m. until discovery of facilities extending outside. Will definitively return.
    Genuine Expedia guest review
    Response by Best Western Plus The Inn At Smithfield Thanks so much for the compliments and using EXPEDIA to assist us in the operation of our hotel. Next time the breakfast area gets crowded please feel free to use the Great Room adjacent to the breakfast room. This gets used in the winter and inclement weather in place of our outdoor patio.
    Other trip
    Jul 29, 2012
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "very satisfied"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    we like this hotel, its owe favorite
    Genuine Hotels.com guest review
    1 night family trip in Jun 2012
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "Good Mistake"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I accidentally booked this hotel - forgot the name of the one we usually stay at. I was really glad I did - this hotel was way better than our usual!
    Genuine Expedia guest review
    Other trip
    Jul 1, 2012
    Gwen
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "Great Place to Stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything was great. Hotel was very clean. Staff was wonderful. The continental breakfast was very good with a large variety. Free shuttle to Airport.
    Genuine Expedia guest review
    Other trip
    Feb 11, 2012
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Sep 2011
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2011
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding
    "Front Desk"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Young lady (young with dark hair) at front desk was extremely helpful in giving us directions to downtown. Printed and gave us map. Suggested restaurants and bars. I should have noted her name and didn't. Only problem was that there was hotel restaurant charge on our bill and we didn't eat there. I suggest that people need to sign something when they […] record room number so that there's an audit trail. Luckily for us, the young lady was at the desk the next morning and could vouch that we had taken a cab and gone downtown to eat the evening before. Read more
    Genuine Hotels.com guest review
    1 night trip in Aug 2011
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jul 2011
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Jul 2011
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      2.0
    Be advised that the indoor swimming pool doesnot have any showers nor restroom in the swimming pool area. The closest rest room are located in the hall far way from the swimming pool. Once you check out you donot have any mean to take a shower. This is hotel policy.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield I was made aware of your complaint by our Guest Service Director, Michelle as you were quite annoyed at our policy of not allowing you to use one of our rooms to change after you had checked out prior to 11 AM . Michelle would have attempted to accommodate your request had we not been in the middle of preparing rooms for the guests who were checking in at 3 PM. The time you wanted to change was around 2 PM and your room, that you checked out of, was already prepared for the next guest. You are correct we do not have facilities for people who are not guest of the hotel and we allow only guests of the hotel to use the pool. There are multiple reasons for this: 1. New York State law only allows guests of the hotel to use the pool since we do not have a life guard on during pool operating times. 2. If we had change rooms with showers that would encourage something that we are not allowed to do by NYS law 3. Those rooms would also add a security risk that we deem unnecessary. I am sorry you found this unreasonable as I know my policy upset you. I did want to reply to you and make myself available to you should you want to discuss further.
    2 night romance trip in Jun 2011
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2011
    A Traveller
    CA

    The following reviews were posted by Hotels.com guests from other countries

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent
    "Excellent hotel."

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent emplacement, grande chambre, belle piscine intérieur et bon déjeuner.
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you very much for your compliments and for taking the time to use Hotels.com to provide input or guests as well as owners and operators.
    1 night trip in Aug 2012
    A Traveller
    CA

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent
    "近くにモールがたくさんあります。"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    ちょっとした買い物や食事に困ることはありません。
    Genuine Hotels.com guest review
    Response by Best Western Plus The Inn At Smithfield Thank you for using Hotels.com to provide feedback on your stay. I am glad you enjoyed the stay and shopping in the area.
    1 night business trip in Aug 2012
    A Traveller
    JP

    Best Western Plus The Inn At Smithfield - Plattsburgh
    4.0 / 5
    Excellent
    "Courte nuit bien appréciée"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Je n'ai passé qu'une nuit très courte. Difficile de faire une évaluation plus pointue.
    Genuine Expedia guest review
    Other trip
    Jul 6, 2012
    A Traveller
    CA

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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