All hotels in Canberra, Australian Capital Territory, Australia
1 room, 2 adults
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65 Northbourne Avenue, Canberra, ACT, 2600, Australia, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 437 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.4
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4.0 / 5Excellent
The only comment that I have is that the carpets on the third floor corridor looked tired thus letting the high caliber of service down on over positive experience that I received at the novotel.
Genuine Venere guest review
Other trip Apr 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Great experience"
Our stay was excellent. The hotel is ideally situated. The room and the service were excellent. The breakfast on the first morning was excellent particularly with the juice machine unfortunately this was not available on the second morning.
Genuine Hotels.com guest review
2 night trip with friends Feb 6, 2015
GAIL
US
3.0 / 5Good
other than blood stains on top of the two doona covers and the exhust fan in the bathroom not working and a hole in the wall behind the curtain all was fine
Genuine Venere guest review
Other trip Jan 25, 2015
A Traveler
US
4.0 / 5Excellent
"Great location"
The hotel is less then a block away from the bus interchange and next door to the intercity bus station. So, if you don't know Canberra at all, it is the place to start.
Genuine Expedia guest review
Other trip Jan 7, 2015
Kamila
US
5.0 / 5Outstanding
"Fantastic Buffet Breakfast"
This was the 2nd time staying in Novotel Canberra. We chose this hotel cos it is close to the Canberra Center and everything. We all enjoyed the swimming and gym facilities in our 2 days stay. The highlight was the buffet breakfast as the kids ate free. It seemed the only hotel has this special benefit. One thing you need to beware is when you do your booking, you need to know you pay in $US instead of $AU. We also recommend the Jamies' Italian Restaurant in the Canberra Center.
Genuine Hotels.com guest review
2 night family trip Dec 28, 2014
Yan
US
5.0 / 5Outstanding
"Happy customer"
Very happy with the hotel. Locality suited us fine. Very obliging staff when we requested an earlier check in. Would recommend to friends.
Genuine Hotels.com guest review
1 night family trip Dec 6, 2014
A Traveler
US
4.0 / 5Excellent
"Novotel Canberra feedback"
Great stay, great service and convenient location. Room was very clean and comfortable. Aina at reception was fantastic and treated us to a fruit platter with sweets for the kids, as a gift for our celebration stay. Aina was genuinely friendly and assisting. Such a great location with cafes and restaurants just putside the hotel. Great heated spa and warm pool, especially with rain outside. Lovely buffet breakfast too. Thanks Novotel staff.
Genuine Hotels.com guest review
2 night family trip Nov 14, 2014
Randolph
US
4.0 / 5Excellent
"Nice hotel"
Hotel was nice, room was comfortable. Not enough staff at front desk and room wasn't ready when we arrived, but overall the hotel was decent and well located.
Genuine Hotels.com guest review
Response by Novotel Canberra
Dear Annie, Thank you for taking the time to complete the online survey and sharing your feedback regarding your recent stay at the Novotel Canberra your feedback. We are glad to see you found the location of the hotel convenient for your travel needs Thank you again for your feedback, we hope to see you soon again Sincerely, Eugéne Human Relief General Manager Novotel Canberra
2 night family trip Sep 29, 2014
A Traveler
US
4.0 / 5Excellent
"A great weekend place to be"
A weekend location that provided comfort and access to all Capitol venues via public transportation. Two full days fit the bill. Hotel staff are helpful and go out of their way to please.
Genuine Expedia guest review
Other trip Apr 12, 2014
Marvin
US
4.0 / 5Excellent
"Excellent"
My husband and I stayed for the weekend to see the Inca exhibition. The hotel was very comfortable and the staff very friendly. The restaurant was exceptional as well
Genuine Expedia guest review
Other trip Feb 1, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel close to ANU & other places of interest"
Good hotel. Having said this, WiFi and parking are rather expensive.
Genuine Expedia guest review
Other trip Oct 21, 2013
Maria
US
5.0 / 5Outstanding
Rooms were very good but the bathroom is in need of attention. Baths are too high with no railing to hang onto and very, very slippery. My wife fell trying to get out which is not very satisfactory and is very dangerous!!
Genuine Venere guest review
Other trip Jul 30, 2013
A Traveler
US
5.0 / 5Outstanding
"Awesome location and very nice room"
We will definitely stay here from now on when we go to Canberra. We've stayed here twice now and both times needed to check in early-and they let us! perfect location to downtown Canberra.
Genuine Hotels.com guest review
2 night business trip Mar 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Business trip"
Pleasant stay, nice staff, comfortable room. Get the breakfast included if possible, because individual pricing is outrageous.
Genuine Expedia guest review
Other trip Dec 27, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Best breakky ever......."
After reading comments left on trip advisor I was a little nervous to stay at the hotel - we stayed just the one night and was very pleasantly surprised room was fine and staff were very helpful and for $20 they had valet parking and were happy to get our car regardless of the time. Breakfast was amazing I have never seen so much choice, food was hot fresh and there was plenty of it and we didn't wait for anything. I can only assume that the people who had negative comments are very hard to please. Great location and very quiet despite being on the main road into Canberra I thankyou for a great stay and will definitely stay again.
Genuine Hotels.com guest review
1 night family trip Jul 18, 2015
Colleen
AU
3.0 / 5Good
"Disapointed"
To simply check in i had to drive around block three time as there was still no parking spots free. I had to park in a bus area and run around to check in. Then ran back to car and drove around the back to entry to the valet parking which cost 20 dollars a night.no free parking. We enter our room and there is only a king bed.. no two extra rollway beds which i had requested when i booked which was promised. Front desk said the two 14 yr old kids will fit on the sofa bed..sofa beds not much better than sleeping on the floor..we needed a good night sleep the whole point of the overnight stay. They made up the sofa bed..said was booked through a third party so they cant help me out with the roll aways. Guy that came to make bed said fully booked and beds all in use. Next morning for breakfast the whole place was very busy..and hard to get around people coming and going getting in ques not great if your in a hurry to have breakfast and go. Plenty of choice though. Anyway i probably wouldnt pick the novatel again next time im in Canberra.
Genuine Hotels.com guest review
1 night family trip Jul 18, 2015
A Traveler
AU
4.0 / 5Excellent
"best location"
It was a 2 night stay,Novotel offers excellent location,undercover parking.Room was clean,pleasant staff,fast check in.This was my 2nd stay,and will return in future.
Genuine Hotels.com guest review
Response by Novotel Canberra
We look forward to your third stay with us - if there is anything we can do to make you more comfortable, please do not hesitate to ask us.
2 night family trip Jul 6, 2015
A Traveler
AU
3.0 / 5Good
A bit unorganised staff, long waiting for meals at the restaurant
Genuine Hotels.com guest review
Response by Novotel Canberra
I am sorry to learn that there was delays in our restaurant. Your comment will be share with our Executive Chef and Food and Beverage Manager. Thank you for letting us know.
2 night family trip Jul 2, 2015
A Traveler
AU
4.0 / 5Excellent
"The pool water was could a bit."
Was wonderful
Genuine Hotels.com guest review
Response by Novotel Canberra
Thank you for your score Nastaran
2 night family trip Jul 2, 2015
Nastaran
AU
5.0 / 5Outstanding
Very happy with the service and its great location.
Genuine Hotels.com guest review
Response by Novotel Canberra
Thank you for our perfect score Jim - we look forward to seeing you again soon.
1 night romance trip Jul 2, 2015
Jim
AU
4.0 / 5Excellent
Room 418 and Room 302. Staff were friendly, rooms clean and tidy. Breakfast had variety for all dietary requirements. Only 2 negatives are TV's are old and tired with remotes that hardly work and no free WIFI, it's 2015 this is a must especially when you have teenage kids.
Genuine Hotels.com guest review
Response by Novotel Canberra
Thank you for taking the time to offer us such detailed feedback and scores Davin.
1 night family trip Jun 27, 2015
Davin
AU
4.0 / 5Excellent
"Great hotel/location"
Great location for a Canberra stay
Genuine Hotels.com guest review
2 night family trip Jun 12, 2015
Hamish
AU
3.0 / 5Good
"Okay but probably not again"
Queens birthday long weekend was busy here. The breakfast was delicious but it took 50min to get a table at 9am each morning due to so many people. Room service very slow, 40min for 2 lattes to be brought up to the room.
Genuine Hotels.com guest review
Response by Novotel Canberra
Dear Paul, thank you for providing feedback on your recent stay. We have shared your comments with our team and hope you will come back to experience our usual standard of service which on this occasion was not delivered. Kind regards Ben Murphy, General Manager
2 night family trip Jun 6, 2015
Paul
AU
3.0 / 5Good
Outdated furniture & TV.
Genuine Hotels.com guest review
Response by Novotel Canberra
Dear Myriam, thank you for providing your invaluable feedback. We have taken our guest comments on board and am pleased to advise we are in the process of updating our televisions and the new furniture for our bar is being delivered today! We hope to welcome you back soon. Kind regards Ben Murphy, General Manager.
1 night family trip Jun 7, 2015
MYRIAM LIZ
AU
4.0 / 5Excellent
"Overnight with a teenage family of 4"
Nice hotel with great customer service. Room was perfect for a family of 4. My only issue was the long wait for breakfast. However once seated for breakfast the food was readily available and a great variety was provided.
Genuine Hotels.com guest review
1 night family trip Jun 7, 2015
A Traveler
AU
4.0 / 5Excellent
"Great staff"
Fantastic staff throughout our stay. They really couldn't do enough to help. Dreadfully slow breakfast and checkout queues our only complaint.
Genuine Hotels.com guest review
2 night family trip Jun 6, 2015
A Traveler
AU
3.0 / 5Good
"Short and sweet"
Good place to stay for a little getaway. Hotel is clean and tidy.
Genuine Hotels.com guest review
Response by Novotel Canberra
Dear Guest, thank you for your positive review. We hope to welcome you back again soon. Kind regards Ben Murphy, General Manager
2 night family trip May 29, 2015
A Traveler
AU
5.0 / 5Outstanding
"Can't go wrong with this place :)"
Great hotel! Nice rooms and a 5 minute walk to reataurants. Loved the fact that they had a couple of ports (HDMI/USB) that allowed streaming to the television. Great gym and pool. Great buffet breakfast as well.
Genuine Hotels.com guest review
2 night business trip Apr 7, 2015
A Traveler
AU
5.0 / 5Outstanding
"enjoyable"
The only complaint was the breakfast which I believe was rather bland and did not take into consideration special diets eg gluten free
Genuine Hotels.com guest review
5 night romance trip Apr 23, 2015
Ernest Michael
AU
4.0 / 5Excellent
"Super friendly staff."
We checked in for a 2night stay with the kids. We were welcomed into the valet parking by a friendly, accommodating staff member named Ethan. Upon checking in we discovered our room wasn't what we expected, a quick visit back to reception and another room with a lounge was allocated to us. Unfortunately, our TV wasn't working so a quick call to reception and a staff member came back to have a look...Ethan, again! Friendly and apologetic with a free movie offered as recovery after the TV was fixed. We had a bottle of wine given to us as we were celebrating a birthday. A great nights sleep in comfy beds and over to the beautiful surroundings of autumn maples at the buffet breakfast. Who serves us?...Ethan. The kids loved him and we were so grateful for his enthusiasm, kindness and consistent service. On our second night our youngest child had left his newly purchased Lego in the car. To keep the peace my wife headed down to the carpark to retrieve it, unfortunately the car was parked offsite as the hotel was full. The staff member offered to collect it for us and deliver it to our room!! That's service which meant we didn't have an 8year old whinging until dawn! The hotel is in a great location with spacious rooms. The staff are well trained and deliver an efficient, friendly, hospitable, welcoming service. The way it should be.
Genuine Expedia guest review
Other trip Apr 23, 2015
Pas
AU
5.0 / 5Outstanding
"Convenient hotel in Canberra city center"
We stayed in Novotel for two nights. Checking in and out was very quick and the front desk staff very friendly. The room was very clean and comfortable, not sure I liked the sink in the room though. Bedding was comfortable and new. The room could have been a bit bigger as there was very little space to maneuver between two double beds. Buffet breakfast was excellent and it finished at 11am on the weekends. Pancake machine was a hit with our little boy. I would highly recommend Novotel Canberra and would definitely stay there again.
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for your kind review. We hope to welcome you back again soon. Kind regards, Ben Murphy - General Manager.
Other trip Apr 22, 2015
NellieS
AU
5.0 / 5Outstanding
"Had a great time away with my kids"
Great hotel, very comfy beds, within walking distance to resturants, movies and shopping, highly recommend
Genuine Hotels.com guest review
Response by Novotel Canberra
Thank you for your kind feedback. We are pleased to see you enjoyed your stay and hope to welcome you back again soon. Kind regards, Ben Murphy - General Manager.
3 night family trip Apr 14, 2015
A Traveler
AU
4.0 / 5Excellent
"Staff went above and beyond, very pleasant and hel"
Well located, parking was a breeze, hotel staff were fantastic. Only negative is the bathroom is a bit dated.
Genuine Expedia guest review
Other trip Apr 20, 2015
graham
AU
3.0 / 5Good
"Good location in Canberra"
Clean facilities, nice size rooms, friendly staff. Parking is expensive. Room was not ready for a family of 4 and needed to request this be fixed which was disappointing for a hotel of this caliber. Breakfast buffet was great and bar a great spot for dinner. Central location to be able to explore the area. Overall a goid experience.
Genuine Expedia guest review
Response by Novotel Canberra
Dear guest, we are sorry to hear your room was not ready for a family of four but understand this was rectified. We are pleased to hear the rest of your stay was an enjoyable one. Kind regards, Ben Murphy - General Manager
Other trip Apr 20, 2015
Sharon
AU
3.0 / 5Good
"close to town"
not a bad hotel the parking is ridiculous. the pool needs to be warmer too cold for an indoor pool
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for your kind feedback. Our pool is heated to 27 degrees during the winter months. We are sorry to hear your parking experience was not good. Kind regards, Ben Murphy - General Manager.
Other trip Apr 19, 2015
Darran
AU
4.0 / 5Excellent
"Nice Hotel very central."
Staff were very good to us and helpfull. Food to room was fast and good.
Genuine Expedia guest review
Other trip Apr 18, 2015
Gwyn and Larry
AU
3.0 / 5Good
the room was not very clean looked old and in need of a face lift
Genuine Expedia guest review
Other trip Apr 17, 2015
A Traveler
AU
4.0 / 5Excellent
"Walk to the city"
This is our second time and the room was bigger than our last which was great for the kids. Liked the housekeeping staff how they put the finishing touches on my kids toys, placed cutely on bed with blankie on :) yes there is a $20 for parking but you can walk to the city to many restaurants or shopping that's why we choose Novotel. Can't beat price and location.
Genuine Expedia guest review
Other trip Apr 16, 2015
Natalie
AU
3.0 / 5Good
"understaffed and inefficient"
A convenient place to stay but I found the service to be a lower standard than I expected. The staff on the desk appeared stressed and were barely able to cope with the volume of people arriving in peak times. Their uniforms needed smartening up too . The room we stayed in was poorly set out and had definite safety issues. I would not stay here again and would be reluctant to recommend it to my friends.
Genuine Expedia guest review
Other trip Apr 12, 2015
Kay
AU
2.0 / 5Fair
"Nice hotel, good location, terrible bathroom"
Bathroom consisted of shower and toilet with sink located in the lounge / bedroom. Did not seem functional or appropriate
Genuine Expedia guest review
Response by Novotel Canberra
Dear Guest, we are pleased you enjoyed your stay but are sorry to hear you did not enjoy our European designed amenities. Kind regards Ben Murphy, General Manager.
Other trip Apr 12, 2015
nico
AU
4.0 / 5Excellent
"Nice location close to public transport"
Awesome place to relax and enjoy with family. I loved it and my kids had unforgettable memories. Kids never wanted to go back to home... quick check-in and check-out.. quite n relaxing... THE BEST...
Genuine Expedia guest review
Other trip Apr 11, 2015
A Traveler
AU
3.0 / 5Good
"Great service, but noisy room"
The staff working at the Novotel were always friendly and seeking to help with any concerns. For instance our car was parked with the Hotel and on the day we left the car would not start. At this stage, not knowing what caused the flat battery, they arranged to have the car jumped started for us and provided the family with complimentary drinks in the restaurant while we were waiting. Plus they wiped any parking fees from our bill. This was great service. However the room was not up to the standard expected. We were placed in a room next to the Gymnasium. Our room shared a common wall with the Gym. This was not good when we wanted to 'sleep in'. The early rises wanting to keep fit, woke us up at 7am, when we heard and felt the first drop of a dumbbell. This noise and impacts continued on for about an hour. The common wall did not appear to have any additional dampening to reduce noise or impacts. Considering our room was sharing a common wall with the gym i would have expected this to be essential. When the staff were notified they agreed to inform building maintenance. If we decide to return to this hotel we will be ensuring our room is not located near the gym.
Genuine Expedia guest review
Response by Novotel Canberra
Dear Guest, we are pleased to hear our team looked after you during your stay and especially with your car troubles. We are sorry to hear that you heard noise from the gym though. Kind regards Ben Murphy, General Manager
Other trip Apr 9, 2015
Andrew
AU
5.0 / 5Outstanding
"Enjoyable stay"
Stayed 1 night on Easter Monday with family Liked the indoor pool although the spa was a bit too cold for my liking
Genuine Expedia guest review
Response by Novotel Canberra
Dear Guest, we are pleased to hear you enjoyed your recent stay. We will amend the temperature of the spa now the days are getting cooler. Kind regards Ben Murphy, General Manager
Other trip Apr 8, 2015
Michael
AU
3.0 / 5Good
"Great Location!"
Our stay at the Novotel was overall alright. We had a triple bedroom with a king bed and a sofa bed. The quality of the mattress and pillows was not good. The pillows were too soft with no option of getting other types of pillows. The springs in the sofa bed were quite uncomfortable and jutted out. The hot water in the shower stopped working one night [I did not find out about it until I was in the shower and had to have a cold shower. When asked about it, they just apologised and said to wait until next day for a hot shower.] Breakfast was included in our stay and there was a good selection of food. [However, the menu did not change for the three days we stayed] The coffee machine was out of order for our entire stay, and we had to do with some coffee pods which tasted like dishwater. The location of the hotel was perfect for our stay, as it is very close to the Canberra Centre, and we enjoyed the car-parking option at the hotel. Data speed of Wifi was good and worked well.
Genuine Hotels.com guest review
2 night family trip Apr 3, 2015
A Traveler
AU
5.0 / 5Outstanding
"Great Location"
Everything great. Good value & perfect for our family of 4. The only reason gave Hotel facilities a 4/5 was the spa bath was working cold when we went to use it.
Genuine Expedia guest review
Response by Novotel Canberra
Dear guest, thank you for your kind feedback. We have adjusted the temperature of the spa, Kind regards, Ben Murphy, General Manager
Other trip Apr 7, 2015
A Traveler
AU
3.0 / 5Good
"Disappointed"
We were expecting something more from a Novotel hotel but it was quite disappointing came down to the restaurant and wait more than 30 minutes in a queue to be seated two days in a row! Also when a fire alarm were activated and we managed to evacuated the building no one give us an explanation not even instructions!
Genuine Hotels.com guest review
2 night family trip Apr 3, 2015
Miguel Antonio
AU
5.0 / 5Outstanding
"Convenient to everything"
Quick check in with friendly staff. Suite room was big enough for us with 2 young kids sharing the sofa bed. All the facilities appeared well maintained. Indoor pool was nice.
Genuine Expedia guest review
Response by Novotel Canberra
Dear Guest, We are pleased to hear you enjoyed your stay. Kind regards Ben Murphy, General Manager.
Other trip Apr 6, 2015
A Traveler
AU
4.0 / 5Excellent
"Nice hotel"
Great location in Canberra and nice hotel. The staff were friendly and we enjoyed our stay. The only thing that annoyed me was that the car park was very awkward and difficult to park cars due to the very small parking spaces. Next time I'll park on the street. To make matters worse I was charged $25 for car parking but was not advised this until check out.
Genuine Expedia guest review
Other trip Apr 6, 2015
Paul
AU
5.0 / 5Outstanding
"Nice hotel, close to restaurants and attractions"
Our family had an overnight stay as we drove home to Melbourne from Sydney. The room was clean and comfortable. We look forward to coming back in the future and spend some more time looking around in Canberra. Would definitely stay again.
Genuine Expedia guest review
Response by Novotel Canberra
Dear Guest, we are pleased to hear you enjoyed your stay. Kind regards Ben Murphy, General Manager
Other trip Mar 31, 2015
Rachel
AU
3.0 / 5Good
"Basic but adequate"
Getting a little 'tired' but adequate and convenient location for short stay
Genuine Expedia guest review
Response by Novotel Canberra
Dear Guest, thank you for your feedback. We are pleased to hear the location suited you. Kind regards Ben Murphy, General Manager
Other trip Mar 30, 2015
Ruth
AU
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