Our stay was excellent. The hotel is ideally situated. The room and the service were excellent. The breakfast on the first morning was excellent particularly with the juice machine unfortunately this was not available on the second morning.Genuine Hotels.com guest review
"Fantastic Buffet Breakfast"
This was the 2nd time staying in Novotel Canberra. We chose this hotel cos it is close to the Canberra Center and everything. We all enjoyed the swimming and gym facilities in our 2 days stay. The highlight was the buffet breakfast as the kids ate free. It seemed the only hotel has this special benefit. One thing you need to beware is when you do your […] booking, you need to know you pay in $US instead of $AU. We also recommend the Jamies' Italian Restaurant in the Canberra Center. Read moreGenuine Hotels.com guest review
Very happy with the hotel. Locality suited us fine. Very obliging staff when we requested an earlier check in. Would recommend to friends.Genuine Hotels.com guest review
"Novotel Canberra feedback"
Great stay, great service and convenient location. Room was very clean and comfortable. Aina at reception was fantastic and treated us to a fruit platter with sweets for the kids, as a gift for our celebration stay. Aina was genuinely friendly and assisting. Such a great location with cafes and restaurants just putside the hotel. Great heated spa and […] warm pool, especially with rain outside. Lovely buffet breakfast too. Thanks Novotel staff. Read moreGenuine Hotels.com guest review
Hotel was nice, room was comfortable. Not enough staff at front desk and room wasn't ready when we arrived, but overall the hotel was decent and well located.Genuine Hotels.com guest review
Response by Novotel Canberra Dear Annie, Thank you for taking the time to complete the online survey and sharing your feedback regarding your recent stay at the Novotel Canberra your feedback. We are glad to see you found the location of the hotel convenient for your travel needs Thank you again for your feedback, we hope to see you soon again Sincerely, Eugéne Human Relief General Manager Novotel Canberra
"A great weekend place to be"
A weekend location that provided comfort and access to all Capitol venues via public transportation. Two full days fit the bill. Hotel staff are helpful and go out of their way to please.Genuine Expedia guest review
My husband and I stayed for the weekend to see the Inca exhibition. The hotel was very comfortable and the staff very friendly. The restaurant was exceptional as wellGenuine Expedia guest review
"Good hotel close to ANU & other places of interest"
Good hotel. Having said this, WiFi and parking are rather expensive.Genuine Expedia guest review
"Awesome location and very nice room"
We will definitely stay here from now on when we go to Canberra. We've stayed here twice now and both times needed to check in early-and they let us! perfect location to downtown Canberra.Genuine Hotels.com guest review
Pleasant stay, nice staff, comfortable room. Get the breakfast included if possible, because individual pricing is outrageous.Genuine Expedia guest review
"Good little hotel"
Central location, friendly staff, clean rooms, good breakfast.Genuine Expedia guest review
"Novatel Northbourne St Canberra"
Great reception..cheerful helpful clean easy parking not expensive centrally located grand daughter 10 year year a gymnastist enjoyed the gym enjoyed watching fireworks from gym on the Saturday night best view considering it was raining outside a memorable stayGenuine Hotels.com guest review
Staff very helpful. Only bugbear that there was no outdoor area - a patio or a balcony or an area in the dining room/bar.Genuine Hotels.com guest review
"Do yourself a favor and stay here"
Wonderful service, valet parking, most comfortable beds, extremely quiet rooms, fantastic pool and spa, a pleasure it stay atGenuine Hotels.com guest review
Response by Novotel Canberra Thank you for your kind review. We are very pleased you enjoyed your stay with us and look forward to welcoming you back one day. Kind regards Ben Murphy, General Manager
Perfect location for the Multi Cultural festival. Room dated and basic as it was a twin bed room but it was clean and comfortable with a newer bathroom. Weird there was no fan in a renovated bathroom but it was perfectly fineGenuine Hotels.com guest review
"Weekend away in Canberra"
Great location, plenty to do around Canberra. Room was comfortable and clean. There was a problem with Breakfasts, they were very disorganised and both days we had to wait for a seat, crockery and for food refills.Genuine Hotels.com guest review
Nice & central to main central shopping area, walk to shops & restaurants. Parking was a little bit of a hassle, as out the front their was only Pick up & drop off point, which I didn't think I could park in at the time to check in, so parked around the block then came back to reception to check in. I was also meant to receive a bottle of wine on arrival […] however this was not forthcoming, although I don't drink so wasn't concerned. Room was plenty spacious enough. Staff in breakfast area were pleasant & friendly. I would stay here again due to location. Read moreGenuine Hotels.com guest review
"Good hotel in a great location"
The hotel was reasonably clean and in good condition. The room was spacious and comfortable. Service was a bit mixed, with the reception desk being understaffed at some points during the day.Genuine Hotels.com guest review
"Quality of service"
Excellent location; staffs were very helpful & friendly. But toilet & Shower bit small. Overall we satisfied.Genuine Hotels.com guest review
"great stay for one"
The room was comfortable and kept very clean. The staff were very friendly and helpful and i felt very secure in the hotel.Genuine Hotels.com guest review
"Australia Day in the Capital"
A good 4 star hotel. Staff were wonderful, polite, helpful, cheerful. Nothing was too much trouble - even though it was a very busy weekend.Genuine Hotels.com guest review
4 days three nights, going to the usual tourist spots. The Novotel is a great location for easy of getting around the city and surrounds and it is only a 5 minutes walk to a great selection of restaurants and pubs and the shopping areaGenuine Hotels.com guest review
"Great location. Not so great service."
My partner and I stayed her for three nights while she was in Canberra for work. The hotel is in a great location. Close to Lonsdale Street for great eats as well as the main shopping area in Civic which also has great places to get dinner and lunch. The rooms are smallish, but nice, new and clean. On the two occasions I ask the staff on the front desk […] a questions they were extremely rude. The first guy told me to Google the question myself and the second guy let out a massive inconvenienced sigh. Not the type of service you expect from an Accor hotel! Read moreGenuine Hotels.com guest review
very goodGenuine Hotels.com guest review
"good comfortable but expensive for internet"
It was a good stay but disappointing that Novotel Canberra doesn't provide comeplimentary wireless internet access during stay. They provide guests only 30min complimentary access, and charge $25 per day. In addition, parking is a bit expensive - $20 per day.Genuine Hotels.com guest review
"Such a great place"
Great experience! Staff are lovely. Location is very central and makes for a great weekend away being extremely close to civic! Overall would easily recommend this place to anyway!!Genuine Hotels.com guest review
The bed was slightly uncomfortable and I wished we could have opened a window in the room, but apart from that, excellent service from hotel and restaurant staff.Genuine Hotels.com guest review
"Clean and comfortable"
Great stay, very comfortable beds, nice breakfast. $20 per night for parking is way over the top though.Genuine Hotels.com guest review
Hotel is in a really good location. Very easy to get to all major attractions and is only a very short walk from a 'Hop on Hop off' bus stop. and right next door to the interstate bus terminal. Rooms are spacious and well cleaned. Service is first rate. Great facilities (pool, spa, sauna and Gym). Will definitely Stay again next time I'm in Canberr […] a. Read moreGenuine Hotels.com guest review
"Reliable and good"
Novotel's always my preferred hotel in Canberra - easy to get to, great service and no surprises.Genuine Hotels.com guest review
Wonderful breakfast. Very good service.Genuine Hotels.com guest review
"finally get to stop in canberra"
Very enjoyable close to everythingGenuine Hotels.com guest review
"Great place to stay"
We stayed for the weekend and found the place was ideal for walking to the restaurants and to the shops. The staff we extremely friendly and courteous, the rooms were spacious,comfortable and clean.Genuine Hotels.com guest review
"Great family break"
Great central location with great facilities -the pool, spa and sauna were great. Friendly staff, lovely,comfortable rooms and a great breakfast = fantastic stay :)Genuine Hotels.com guest review
Central location to many restaurants. One of the staff, Chenda was particularly helpful, professional and friendly, which made our stay even more pleasant- thank you. The swimming pool and breakfast was full of people from summer nats (Canberra's annual car racing show).Genuine Hotels.com guest review
"HOLIDAY TRIP to Canberra"
Normally resident parking in hotel is free but Novotel chargesGenuine Hotels.com guest review
"Overall great stay"
Great hotel, friendly staff, would stay again!Genuine Hotels.com guest review
Valet service, management person attentive, helpful & professional. Reception disinterested no eye contact, smile or warmth. Continually gazing at computer screen. Perhaps new to position? Lift problematic - non-responsive to key card. No stair access to 2nd floor! Carpet shabby & warn. Room service friendly but food presentation & quality of food lacking. […] Curried chicken dish unappetizing in appearance and taste. TV reception kept cutting out and constantly re-calibrating. Reception offered option of changing rooms, but tired after arriving from long drive, to move was not an option - easier to simply switch TV off. Read moreGenuine Hotels.com guest review
"Handy but not great."
Overnight stay. Central location. Room very good, apart from cramped bathroom, shower water runs over floor. Man at front desk was quite unwelcoming. $20 per night for underground car park is a bit much, and it's not so simple to take the car in and out.Genuine Hotels.com guest review
Matching staffing levels with busy periods would be advisable. The priority desk computer was "not working" however the sour faced man who said this, then proceeded to work on it for his own purposes. This left one staff member assisting a growing line of people. Some guests require lengthy service conversations and it is not a good first impression […] (in my case). The rest of the staff in the bar and room service etc were magnificent. Read moreGenuine Hotels.com guest review
My friend booked Novotel last time directly and they gave a better room and much comfortable and larger. Then next time we selected expedia and booked it, they choose a smaller and older condition room for us. Also when we checked in i said we will not be staying for 3 nights, only one, then the receptionist did not mentioned that they have to charge […] us for 2 nights, then when we check out, the other receptionist said they have to charge 2 nights stay anyway. Read moreGenuine Expedia guest review
Room was comfortable, but dated. The hot water in the shower was only luke-warm at best. Had to pay for in-room WiFi ($12.50 for 2 hours) which at the room rates we were paying, I believe should have been complimentary. Breakfast was rather expensive for what it was ($30 pp) though some nice Braddon and Civic eateries are within easy walking distan […] ce. Read moreGenuine Expedia guest review
Great location clean frendly staff All was well Need to put babys away from others as we need to sleep thru the nightGenuine Hotels.com guest review
After the ms gong ride, the pool and hot tub were a dream come true!!Genuine Hotels.com guest review
Response by Novotel Canberra Dear Blake, We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive guest feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eugéne Human Relief General Manager Novotel Canberra
"Convenient hotel in the city"
Good hotel to stay with a great breakfast. Close to city restaurants and parksGenuine Expedia guest review
Response by Novotel Canberra Dear Guest , Thank you for choosing to stay at Novotel Canberra and taking the time to provide us with feedback regarding your recent stay. We are glad you enjoyed your stay and we hope we can welcome you back to the hotel soon again. Sincerely, Eugéne Human Relief General Manager Novotel Canberra
Night parking rate is $20Genuine Hotels.com guest review
Response by Novotel Canberra Dear Guest, Thank you for choosing to stay at Novotel Canberra and taking the time to provide us with feedback regarding your recent stay. We are glad you enjoyed your stay and we hope we can welcome you back to the hotel soon again. Sincerely, Eugéne Human Relief General Manager Novotel Canberra
"Close to the city"
The room was not appealing as the bathroom had no hand basin in it. It was located out of the bathroom. We waited for 10 minutes to get into the carpark, but then had to drive around the front entrance to the front desk and inquire about parking, then had to drive back around and then waited for about 5 minutes before we were buzzed in!Genuine Expedia guest review
Response by Novotel Canberra Dear Guest , Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it is apparent in this case we fell short. Our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eugéne Human Relief General Manager Novotel Canberra
The Novotel did not fail to impress me. The hotel staff were very friendly and welcoming, they were willing to do anything for you and would do it as soon as it needed to be. The rooms were impressive and clean and so were the bathrooms. Kids loved the pool and spa, it gave them something to do whilst not out and about. The buffet breakfast was exceptional, […] it really did have all you could eat. Great facilities and location. Can't ask for anymore. Overall, great stay and definitely coming back. Read moreGenuine Hotels.com guest review
Response by Novotel Canberra Dear Socheata, Thank you for taking the time to share your feedback regarding your recent stay at the Novotel Canberra. We are glad to see you found the room convenient and were able to enjoy your visit to Canberra We hope to welcome you back to the hotel soon. Sincerely, Eugéne Human Relief General Manager Novotel Canberra
Front desk management not helpful,unfriendly....especialy the person in chargeGenuine Hotels.com guest review
Response by Novotel Canberra Dear Traveller, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it is apparent in this case we fell short. I have shared your feedback with our Front Office Manager to address with the rest of the team to ensure we rectify this as soon as possible. Our hope that you will give us the opportunity to better serve you in the near future Sincerely, Eugéne Human Relief General Manager Novotel Canberra
"Great location, super helpful staff, rooms odd"
The location of the hotel in central Canberra is terrific, walking distance to a number of restaurants, cafes, shopping. The staff could not have been more helpful, Paul and the front desk were absolutely fantastic and went above and beyond to help us during our stay. The layout of the apartments however is very odd and we suggest you check the floor […] plan layout of the one bed with kitchenette before you book as its is not very user friendly and the location of the sinks in the others is strange. But overall a good stay. Read moreGenuine Expedia guest review
Response by Novotel Canberra Dear Alan, Thank you for taking the time to complete the online survey and sharing your feedback regarding your recent stay at the Novotel Canberra your feedback. We are glad to see you found the location of the hotel convenient for your travel needs We hope to welcome you back to the hotel soon again and that your next visit will be just as pleasant as the previous Sincerely, Eugéne Human Relief General Manager Novotel Canberra
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