Only complaint was that there wasn't a cot in the room when we got there and we had requested one. Otherwise the service was very good.Genuine Hotels.com guest review
"time away from sydney"
Supplied a free upgrade. Very enjoyable,caring and professional staff. WILL BE BACK. Thanks. Greg&WendyGenuine Hotels.com guest review
Room was spacious and very clean. Staff friendly and very helpful. Would stay there again.Genuine Expedia guest review
"A pleasing experience"
Overall it was a very pleasant experience. The staff were very happy, helpful and polite. The hotel was in a good central location. It was enjoyable to dine in the restaurant and in the bar, as it had a nice ambiance. The room was quite nice, but the mattress was lop-sided.Genuine Expedia guest review
Love this hotel. Stayed with family and we enjoyed the heated indoor pool and sauna. Great location close to city center and dining places. Great service and facilities.Genuine Hotels.com guest review
Generally the experience was satisfactory. The positives were the breakfast buffet which was excellent. Also, the pool, spa and sauna were great. Good central location and friendly staff. However, there were a few little things that were disappointing and detracted from the positives. The whole free Wifi experience was painful. We had to ask twice for […] a password that worked and then that only lasted for a day before we were disconnected and had to submit a new password. Despite 4 people being booked into the room, we only got 2 glasses and 2 cups and 3 tea bags. We filled out the maintenance feedback slip but it went unnoticed. Also, there was no plug for the basin or the bath. We paid $16 for a movie but the sound was so poor you could hardly hear it. Read moreGenuine Expedia guest review
Great central location. Kids (9 & 12) loved pool, but seemed to be cold one day and heated the next. Offered free wi-fi but didn't work most of the time- there was a help number to ring, but if offered, it should work properly.Genuine Expedia guest review
"We only stayed one night"
Check in was nice and quick Room was 10/10 Parking was a Joke! Spaces extremely small and 18 dollars fee. You need to leave the car keys at the reception. Breakfast was ok, we need to wait around 15 minutes because it was no seats available. Super close to Questacon, 1 min driving.Genuine Expedia guest review
Value rate that included full buffet breakfast for family of 4. Located within Canberra CBD handy location.Genuine Expedia guest review
The only thing I would change in this hotel is the room temperature of the indoor pool area. The water was great, but the room was cold as if we were outside. It was freezing. There is not much point in having an indoor pool if it feels as if you are outside. Other than that, this hotel is beautiful and I would recommend it to everybody.Genuine Expedia guest review
"Good overnight stay with family"
Generally good to stay with young kids, close to a shopping centre and restaurants.Genuine Expedia guest review
"Great location, but poor service."
Booked room for 3 people (1 adult , 2 kids). Son was playing representative sport. Found room had 1 bed only (for 2 ).Booked for 3 but told by reception it was for existing bedding only.As if 3 could fit into one bed! After lengthy argument was provided rollaway bed and generously told would waive $80 fee for this. Made room impossibly cramped. Breakfast […] good. Read moreGenuine Hotels.com guest review
"Brian & Alison's 3 day stay in Canberra"
The handy location of the Novatel was great for the venues of Canberra. The valet car parking in the basement car park was very handy - the staff were very polite and skillful with car parking and the times the cars were required. The cars were secure and well supervised. Being located on the 6th floor was great with our balcony and fresh air. Staff […] were very knowledgeable about Canberra, the location of the free centenary bus, etc, etc. We didn't have time for the gym and pool, but next time... Read moreGenuine Hotels.com guest review
"Business purpose review"
On arrival (Saturday, 30th March) the lady at the reception was very helpful and has made sure our room was available 20 minutes before 2PM, as per my request. We had a such a short time to organise. so the 20 minutes helped us to have a room service lunch. Thank you Novotel. However, when we checked out the next day at 0930 the lady at the reception […] stated that we had to pay for breakfast!. We told her that breakfast is included. She kept on insisting that we had to pay!! We told her that it is included and the reception lady on-check in confirmed breakfast, as it is in the computer system. Why should this lady on Sunday not see the same information? Why dies she need to harass us ? Fortunately, the male, next to her pointed out on the system that it is included. Please train your staff at the desk not to argue or challenge the customers. Thank you. Read moreGenuine Hotels.com guest review
The beds were comfortable. The layout of the room was rather unusual - but fine for just 3nights. The restaurant was first class.Genuine Expedia guest review
"Easter at Novotel Canberra"
We went to Canberra for the Toulouse Lautrec exhibition at the National Art Gallery and stayed 4 nights. We found this 4 star hotel to be a good value for money and conveniently located in the centre of city with public transport nearby (bus stop next door). Parking in hotel is $18 a day, off street parking is available 2 blocks away but hard to get. […] We got 2 single beds in one room (hard to get). Beds were good, with soft and hard pillows provided. Internet is free but SLOW. Free apples at front counter. Pool was a little cooler than I like. Gym was ok. Breakfast is cheaper outside at the many nearby cafes and restaurants. I suggest you wear sunglasses during the day and a jumper in the evening. You must visit “Hellenic Club” nearby for excellent food and entertainment, only $2 to enter for 3 months. Spectacular views from Black Mountain and Telstra tower ($7.50 entrance). 10 minutes drive to the great restaurants and shops at Manuka. Take a camera to NASA Deep Space Communications Complex at Tidbinbilla, only 25 minutes by car. Read moreGenuine Expedia guest review
"Easter holiday weekend"
We stayed three nights at Novotel Canberra. We were upgraded on arrival which was good, but parking was $18 a night and while being secure was a bit of a shock. There was nowhere on the website when booking which indicated it had to be paid for. We ate at the bar on our first night. The food was satisfactory. Our room was comfortable with a Queen bed […] and a sofa for our son to sleep on. We had to ask for extra towels (there were only 2 in the room), despite our booking clearly stating there were 2 adults and one child in our party. The sheets were not changed during our stay but towels were - however, only 2 not the 3 used. The swimming pool was superb but there was no attendant or life guard on duty. Some guests dived into the pool despite it being expressly forbidden as well as dangerous - it is a shallow pool. The location is good, being near shops, cinema and restaurants. Read moreGenuine Expedia guest review
I stayed at this hotel with a young child and found that the indoor pool and spa were great for keeping children happy and able to burn off energy safely.Genuine Expedia guest review
BREAKFAST VERY EXPENSIVE, PARKING CHARGES EXCESSIVE.SURCHARGE APPLIED IF BILL SETTLED BY CREDIT CARD.Genuine Expedia guest review
We would have liked a ahower curtain as the bathroom got very wetGenuine Hotels.com guest review
Very friendly staff,nice hotel at the excellent location.Genuine Expedia guest review
Great location When we checked in we got an upgrade to a king suit Staff was very friendly and helpfulGenuine Expedia guest review
"My Novetel experience"
Welcoming staff at the reception. Free internet access and close proximity to the meeting place and eatery centre.Genuine Expedia guest review
"Child free weekend"
I was in Canberra for the weekend no kids, no hubby! What a nice surprise to be up graded to a suite. I was also able to purchase a ticket at the front desk for Toulus- Lautrec at the Art Gallery. Very convenient and I absolutely enjoyed it! The bed was soooo comfy and it was quiet at night. Where the Novatel is situated, for shopping and eaterys, its […] very central, you can walk 5 mins and be in the main shopping precinct. Read moreGenuine Expedia guest review
Our room was a basic hotel room with the usual features, however the refrigerator was not big enough or cold enough to store a bottle of wine! Then we didn't even have a second wine glass to drink from. The location of our room was terrible, it backed onto the bus depot!! So unless you wanted to sleep with the air conditioner on all night you had to […] tolerate the noise of the buses coming and going, not happy!! Read moreGenuine Expedia guest review
We stayed one night and rooms very comfort and big. Hotel staff was very kind and helpful. Location close to main resturants and cafes.Genuine Expedia guest review
Modern well situated hotel with spacious rooms. Ideal for business and close to main shopping precinct . Thoroughly recommendGenuine Expedia guest review
Very pleasant timeGenuine Hotels.com guest review
Was overall a delightful stay but we had issues with the parking there. The girl who was in charge in the carpark wanted our car keys as she said they may have to move our car once it is parked. We asked if our car and belongings would be covered if anything were to happen to them whilst she had our keys. She said everything was covered. We found out […] later she had lied and nothing would be insured. Also once our car was in the carpark we couldn't access it as it was boxed in. Other than that issue we enjoyed our stay. Read moreGenuine Hotels.com guest review
"Friendly service, great location!!!"
Great location in the CBD. Great breakfast, and every single staff member I dealt with was accommodating and genuinely friendly. Only complaint is that the pool is a little chilly! Will definitely be back!Genuine Hotels.com guest review
Hotel was well situated to get to most of Canberra's attractions. Pool was great for the kids.Genuine Expedia guest review
(separate bookings for four nights through hotels.com and another agency due to change of itinerary) A spacious room on 4/fl in a conviniently located hotel surrounded with bus interchange and lots of eateries. Big TV, comfy bed & free (slow) wifi, but very bad housekeeping. Toilet flushing caused loud siren noice every time and lasted for up to 15 […] minutes. I could not sleep. The 1st complain was ignored. After the 2nd complain we were offered to sleep in another room on another floor for the 3rd night until they looked at the problem. 1 & 1/2 hour was wasted in waiting around for them to try fixing the toilet. They also mucked up with the electronic room keys that kept us running up and down to sort things out... The room was not cleaned properly. Desk not tidied up & coffee table left with sauce stains from previous night. Teabags replaced with single variety filling different compartments. Double room set up for single guest use. Dirty towels piled up like mountains by the swimming pool and no fresh towels refilled. Read moreGenuine Hotels.com guest review
"A world traveller' experience"
I was disappointed to be given the 'box room' of the hotel in the far right hand corner on the tip floor. It was as though the room was an after thought in that the bathroom sink was in the bedroom, perhaps the architect had forgotten to integrate a basin in the bathroom of a supposedly five star hotel. I was even more disappointed when I asked for […] a Gordon's gin (probably the most well known gin and most reasonably priced in the world) at the bar on level one to be told 'we don't have it!) Amazing! The outside doors of rooms were scuffed and gave a scruffy look; perhaps a little elbow grease would remove the marks. I will say the hotel is well situated in the centre of Canberra and is very convenient for shopping and sight seeing. Read moreGenuine Expedia guest review
staff very accommodating when we asked to change rooms at last minute. Food was lovely. Pool area great for the kids.Genuine Hotels.com guest review
"Aussie wedding trip"
Good hotel. Would book again if ever in Canberra. Only problem was with phone in room.Genuine Hotels.com guest review
"GREAT CUSTOMER SERVICE"
Staff were very helpful and courteous at all times.Genuine Expedia guest review
"You get a lot more than what you pay for"
The hotel was in very good condition; the room was very big; the bed was very comfortable; and the location was very convenient for sight-seeing and for taking a coach tour. Check-in and check-out were painless, Breakfast was excellent - plenty of choices (for vegetarians as well), and tasted good, Most definitely the ONLY place in Australia where you […] get more than what you paid for. Read moreGenuine Hotels.com guest review
"Very convenient short stay"
Value for money. Full Buffet breakfast included is excellent. Car parking is excellent. Wish to see more standard necessities included in the room such as tooth brushes, tooth paste, full free internet access etc.Genuine Hotels.com guest review
"Good over all hotel"
Novotel is always a secure card. Good hotel. Dood location. Good staff.Genuine Hotels.com guest review
"close to everything"
A bit dissappointed in a few things but overall goodGenuine Hotels.com guest review
All very good with large room and good housekeeping. The meal at night in the restaurant was very tasty and well served. We got what we paid for as it is not the cheapest accommodation so we expected quality. The bedding was very comfortable and so too was the room air conditioning.Genuine Expedia guest review
"Great Customer Service"
Our room experienced electrical problems, so we were swiftly re-located to an upgraded room. Staff, namely Ethan, also presented us with a handwritten apology and chocolates.Genuine Expedia guest review
Clean, comfortable and good-sized room. Excellent breakfast with good options. Superb value for money.Genuine Hotels.com guest review
"Fantastic place to stay"
Extremely comfortable beds. Great location. Very friendly staff.Genuine Expedia guest review
"Novotel = perfection"
Reception staff were very welcoming; the valet was helpful; our room was perfect. We dined in the restaurant for dinner and breakfast, and we were very happy with both meals. Thank you so much for making our stay so memorable.Genuine Expedia guest review
"My little break"
All staff I dealt with were friendly and helpful.bed was very comfortable and would return just for that.room was next to lifts(as I have noticed with all my Expedia bookings)but level of noise was ok.breakfast was the only let down .arrived at 9am,table not cleared,food not replenished,so walked out and did not return again.will still give the hotel […] 5/5.well done Read moreGenuine Expedia guest review
"A good place to stay."
It was a very good deal overall and breakfast was excellent with helpful staff. Central location.Genuine Expedia guest review
Very comfortable, area provides lots of options, food and entertainment. Hotel service very good and state of rooms clean and most presentableGenuine Hotels.com guest review
we enjoyed our four nights stay.Genuine Hotels.com guest review
"All you would expect from a Novetel"
As it is in a good location for walking to most sights such as Museuns and Galleries I could not fault it. Breakfast (which was included) was excellent in choice. As we had a free upgrade to a self catering apartment the room was spacious. Recommended.Genuine Hotels.com guest review
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