All hotels in Canberra, Australian Capital Territory, Australia
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
65 Northbourne Avenue, Canberra, ACT, 2600, Australia, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 651 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Pool
    Great pool
  • Breakfast
    Tasty breakfast
  • Value
    Fairly good value for money
  • Vibe
    Poor vibe

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Our Nation Capitol"
Great to visit our Nation Capital and taking Grand Son to visit the many attractions especially the War Museum
Genuine Hotels.com guest review
2 night family trip Dec 8, 2015
ALLAN
AU
4.0 / 5Excellent
"December 2015 Canberra."
Comfortable room in good location to Civic.
Genuine Hotels.com guest review
1 night trip Dec 4, 2015
A Traveler
IE
4.0 / 5Excellent
"Service good bed bad"
Bed was very uncomfortable and past its due date. Too soft and lumpy.
Genuine Hotels.com guest review
4 night romance trip Nov 30, 2015
Kelly
AU
4.0 / 5Excellent
"Mini break in Canberra"
Wanted to stay in central Canberra, good location. Not much happening in the city after 5 pm on a Saturday afternoon; had to resort to eating at the hotel which had a nice bar and restaurant.
Genuine Venere guest review
1 night trip Nov 28, 2015
A Traveler
AS
3.0 / 5Good
"Novotel"
We came for a wedding (2 adults & 2 children). The staff were excellent, very friendly and helpful. Enjoyed the breakfast daily, spa/sauna was good but pool was too cold to swim in. Used hotel parking which was convenient but had to pay. Only wish we could have ordered a bigger room as 4 people getting ready for a wedding in such a small space was difficult and not enjoyable. Would be good if there was a mirror in the bathroom and somewhere to rest your toiletries on. Ended up putting the ironing board in the bathroom as a makedo shelf. Overall was comfortable and affordable.
Genuine Hotels.com guest review
3 night family trip Nov 26, 2015
A Traveler
AU
4.0 / 5Excellent
"Give Time Had By All"
It was exactly what we needed as a base for visiting friends in the area
Genuine Hotels.com guest review
2 night family trip Nov 13, 2015
Peter
AU
5.0 / 5Outstanding
"great time in canberra"
had a good time shall return again
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2015
ray
AU
4.0 / 5Excellent
"Nice place to stay in the middle of Canberra"
A nice hotel to stay in the middle of Canberra.
Genuine Hotels.com guest review
1 night romance trip Oct 31, 2015
Jiri
AU
4.0 / 5Excellent
"Very good hotel, friendly staff. Recommended!!"
The staff are very friendly. Breakfast was good. Did have trouble with the wifi, couldn't always connect to it. Would certainly recommend this hotel.
Genuine Hotels.com guest review
1 night romance trip Nov 7, 2015
Julie
AU
3.0 / 5Good
"Ordinary"
Old room, bed very uncomfortable needs refurbishing
Genuine Hotels.com guest review
Response by Novotel Canberra
I am sorry to learn that our facilities do not meet your travelling needs. Thank you for your feedback Yvonne.
2 night business trip Nov 4, 2015
Yvonne
AU
4.0 / 5Excellent
"nice hotel close to shopping and entertainment"
Reception staff excellent. A bit confusing when arriving for the first time knowing what the parking arrangements are. Suggest a short note explaining the procedure would be a good idea.
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for your suggestion - it will be shared with the Front Office Manager for review. It is great to learn you have enjoyed both your visit with us and the city of Canberra
Other trip Nov 9, 2015
A Traveler
AU
4.0 / 5Excellent
"Close to CBD"
Nice motel close to the CBD, breakfast was great, spa a little disappointing due to jets no working correctly.
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for your highlights and feedback regarding the spa. This will be shared with the engineering team for investigation
Other trip Nov 9, 2015
A Traveler
AU
5.0 / 5Outstanding
We arrived very late ..nearly midnight from Sydney. Check in was quick and the car was taken care of. Great buffet breakfast included - really great.
Genuine Venere guest review
1 night family trip Nov 6, 2015
ELKE
AS
5.0 / 5Outstanding
"Nice hotel in a central location"
Our room was nice but not very comfortable for 2 adults and 2 children with 1 king bed and a single couch. Great location, pool and service staff.
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for your review. We also have rooms with 2 double beds which may suit your family more comfortably.
Other trip Nov 6, 2015
A Traveler
AU
4.0 / 5Excellent
"Nice place, but........"
Bathrooms are a tad outdated but still functional. Beds are way too soft and it felt like you were on the slats at times. Onsite parking too expensive given there really is no other option around. Other than this you can't fault anything.
Genuine Expedia guest review
Response by Novotel Canberra
I am pleased your overall visit was a pleasant one but appreciate the suggested areas of improvement
Other trip Nov 5, 2015
A Traveler
AU
5.0 / 5Outstanding
"Looked After"
We have stayed at Novotel Canberra many times. Each time they go one better & nothing is too much trouble. They take note of our preferences & deliver. Great location
Genuine Expedia guest review
Response by Novotel Canberra
It is a pleasure to learn when our team are truly connecting with our guests - thank you for your feedback
Other trip Nov 3, 2015
A Traveler
AU
5.0 / 5Outstanding
"close to the airport and city."
exactly what we needed for the night lovely staff clean room
Genuine Expedia guest review
Response by Novotel Canberra
Our location is ideal when visiting this great city. Thank you for our review
Other trip Nov 3, 2015
A Traveler
AU
5.0 / 5Outstanding
"Great location and lovey staff"
We had a great time staying here. The facilities were great and all the staff were very helpful and inviting.
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for choosing to stay with us!
Other trip Nov 2, 2015
A Traveler
AU
5.0 / 5Outstanding
"I enjoyed the stay the comfort and convenience."
It is. Great you have car parking facilities for your patrons. Also all staff were efficient and pleasant. I was up graded to executive suit thanks very much. The price was right . I will be staying at the Novotel on all my visits to Canberra thanks very much
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for such a wonderful review - we look forward to welcoming you back again soon.
Other trip Oct 30, 2015
A Traveler
AU
3.0 / 5Good
old run down bathroom door chewing gum in recycle bin comfortable bed though
Genuine Venere guest review
1 night trip Oct 15, 2015
J
AS
4.0 / 5Excellent
"Nice, clean"
Lovely clean hotel, really nice helpful staff, our kids loved the pool
Genuine Expedia guest review
Response by Novotel Canberra
We look forward to welcoming your family back again soon - thank you Scott
Other trip Oct 26, 2015
Scott
AU
4.0 / 5Excellent
"No free WiFi in the room!"
Parking is expensive and the lack of free WiFi is a rip-off.
Genuine Hotels.com guest review
Response by Novotel Canberra
Thank you for your review Hugh. We do offer complimentary WiFi in the hotel and I apologise if we have not communicated this to you during your visit.
1 night trip Oct 23, 2015
Hugh
AU
4.0 / 5Excellent
"Great positioning"
Stay here regularly. Last time was disappointing. Towels were not changed and room not really cleaned to their normal standards. Maybe the staff member was called away somewhere.
Genuine Expedia guest review
Response by Novotel Canberra
I appreciate your feedback Mike and will discuss your comments with our Executive Housekeeper.
Other trip Oct 25, 2015
Mike
AU
4.0 / 5Excellent
"Hotel located close to CBD and shopping centre"
Helpful staff even is they did not know the answer to my questions - eg where is the Countrylink bus stop?
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for choosing to stay with us.
Other trip Oct 21, 2015
A Traveler
AU
5.0 / 5Outstanding
"Central location - don't judge a book by its cover"
I would recommend this hotel if you are looking for a crash pad. The staff are friendly, the rooms clean and the breakfast acceptable. Hotel is located above the bus depot however I heard very little noise and slept soundly. Recommend this hotel in Canberra.
Genuine Expedia guest review
Response by Novotel Canberra
Our location is ideal for visiting Canberra and its' many sights - I am pleased you enjoyed your stay. The 'drop off' zone in front of the hotel is a public area and is governed by the council. Thank you for your score.
Other trip Oct 19, 2015
Frosty
AU
4.0 / 5Excellent
"Excellent service"
Staff were professional and friendly. Good food and service
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for such positive feedback back Carol.
Other trip Oct 19, 2015
Carol
AU
4.0 / 5Excellent
"Value for money"
The staff are excellent; very friendly and helpful. Would come back based on that alone. The buffet breakfast is great.
Genuine Expedia guest review
Response by Novotel Canberra
Thank you Merrin - I am pleased you enjoyed your visit with us.
Other trip Oct 18, 2015
Merrin
AU
4.0 / 5Excellent
"Good hotel with uncomfortable bed"
All good at this hotel, but it needs to upgrade beds, they are uncomfortable as the are old. Bathrooms needs to be updated to reflect the 4 stars hotel they promote. The facilities are very nice, pool and spa are great and clean. Location is very convenient to restaurants.
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for sharing both the highlights of your stay and some areas of improvement to the facilities. I am pleased your overall stay was an enjoyable one.
Other trip Oct 16, 2015
Disapointed AU.
AU
4.0 / 5Excellent
"Nice hotel close to everything"
Good resteraunt, location and staff. Great pool and gym. On site parking. Pleasant stay.
Genuine Expedia guest review
Response by Novotel Canberra
It is great to hear you have enjoyed your visit with us Nick - thank you for your comments.
Other trip Oct 11, 2015
nick
AU
4.0 / 5Excellent
The Novotel was a pleasant place to stay and was conveniently located (close to CBD shopping area, CBD bus terminal and had a taxi rank nearby).
Genuine Expedia guest review
Response by Novotel Canberra
Our location is wonderful for visiting the many highlights of the city. Thank you for your review
Other trip Oct 10, 2015
A Traveler
AU
4.0 / 5Excellent
Overall it was great, however there were no toothbrush and toothpaste provided. We were a bit disappointed.
Genuine Hotels.com guest review
Response by Novotel Canberra
Thank you for your scores. We can assist with the essential amenities upon request through our reception team.
1 night family trip Oct 4, 2015
Thi K
AU
3.0 / 5Good
"Good without being excellent!"
The stay was fine, being with the family the room had no where to sit apart from the bed. Beds were comfortable. Family of 4 but only 2 cups provided, simple attention to detail stuff.
Genuine Venere guest review
1 night family trip Oct 2, 2015
Dennis
AS
4.0 / 5Excellent
"5min drive to Floriade"
Very clean hotel with excellent location, went to Canberra mainly for Floriade. Novotel is almost 5min drive to Floriade and about 8min drive to Parliament House. Few mins walk to local Restaurants; we had outback jacks (bar and grill).
Genuine Expedia guest review
Response by Novotel Canberra
We appreciate that you have taken the time to share your great experience with us.
Other trip Oct 6, 2015
A Traveler
AU
2.0 / 5Fair
"Car parking staffs are very nice n helpful."
Check in time is 2pm, we came in at 5:30pm the receptionist lady told us the room was not ready yet, n asked us to wait another 10mins! And when we asked how could this possible, another staff came to her and check her computer, he gave us a room straightaway! I have a feeling that she's not a new staff she just saving the good rooms for other reason. When we asked her whether the receipt can put the company name, she said no, and the other day when we check out, the other lady did the receipt under our company name with no questions! Bad staff ruining everything!
Genuine Expedia guest review
Response by Novotel Canberra
I am sorry that there has been inconsistencies with the service you have been provided. Your comments will be shared with the Front Office team to assist in improving in the future.
Other trip Oct 6, 2015
angry
AU
5.0 / 5Outstanding
"Great hotel"
I couldn't fault this hotel. The staff were very nice and efficient, the rooms were large, modern and very clean. The location perfect. Overall 5/5.
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for our perfect score Rosemary. We look forward to welcoming you back soon.
Other trip Oct 6, 2015
Rosemary
AU
4.0 / 5Excellent
"Pretty good"
Typical Novatel standard hotel, not the best in town but quite ok. Recovery of some items left in the room is proving difficult. My fault but they don't seem overly interested now that we have left.
Genuine Hotels.com guest review
4 night romance trip Sep 29, 2015
Jeff
AU
4.0 / 5Excellent
Parking at $20 per night when your car is parked offsite is a bit rich.
Genuine Hotels.com guest review
Response by Novotel Canberra
Thank you for your review Michael. I am sorry our limited car park and extended valet service to another facility has diminished in anyway from your overall enjoyment of your stay with us.
2 night family trip Oct 1, 2015
Michael
AU
4.0 / 5Excellent
"Perfect location - no balconys"
Awesome staff and they were kind enough to offer a late check out. The room didn't have any balconies which was a disappointment considering the price paid. Remember there are additional fees to park a vehicle....
Genuine Expedia guest review
Other trip Oct 5, 2015
A Traveler
AU
4.0 / 5Excellent
Helpful staff, comfortable room
Genuine Hotels.com guest review
Response by Novotel Canberra
Thank you Yoke - it is great to see you have enjoyed your stay with us.
2 night romance trip Oct 1, 2015
Yoke
AU
4.0 / 5Excellent
"Parking an issue"
The room was lovely, even if the view wasn't. Very small reception area, and no toilet available until you get to your room (which can be a problem if you have travelled for hours with small children!) Parking is also an issue. Had to unload car and then drive to a public car park and walk back to hotel. While it is only a 5 minute walk, i like to have my car in the same location as my hotel.
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for sharing both the highlights and areas for improvement from your recent visit. I am pleased to see your family enjoyed their overall stay with the hotel and Canberra.
Other trip Oct 4, 2015
Gretchen
AU
3.0 / 5Good
"Car parking"
Car park shortage became a issue but close to everything. All good in the end
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for your patience Dave - I am pleased our location was ideal for your visit to Canberra.
Other trip Oct 4, 2015
dave
AU
4.0 / 5Excellent
"Close to amenities"
Only issue we had was with the parking. Too many cars - valet parking had to be utilised. Spaces were really narrow and we got a chip out of one of our doors despite being quite a small car.
Genuine Expedia guest review
Other trip Oct 3, 2015
A Traveler
AU
4.0 / 5Excellent
"convenient city location"
staff made the difference, so helpful and genuinely friendly
Genuine Expedia guest review
Response by Novotel Canberra
Thank you Rk for such fantastic feedback about our team!
Other trip Oct 2, 2015
Rk
AU
4.0 / 5Excellent
The room is spacious, great for family of four with two young children. The sofa bed is so comfortable. Morning staffs at the restaurant weren't smiling. But the food was great and clean.
Genuine Hotels.com guest review
Response by Novotel Canberra
Thank you for such a wonderful review - I am pleased your whole family enjoyed their visit with us.
1 night family trip Sep 28, 2015
A Traveler
AU
4.0 / 5Excellent
"Central and staff were friendly and accomodating"
The hotel itself was great, clean rooms and facilities. The staff were very helpful and attmpted to assist in every way possible. The only complaint I have is the parking system. They have a very small on site parking that is secure. We were late in entry and did not get a spot so were told to park off site in an open parking spot that was fairly costly and unsecure OR they could do vallet for $40. We chose the vallet as it was secure. Little dissapointed that we had to pay for a service that was advertised as free when I booked the hotel. (A lot of the reason why I booked Novotel was cause there was secure on site parking). Otherwise very enjoyable stay. Thank you.
Genuine Expedia guest review
Other trip Sep 29, 2015
Emma
AU
3.0 / 5Good
Great place great staff and great price but the only negative was there was not enough parking.
Genuine Expedia guest review
Response by Novotel Canberra
I am pleased that your overall visit was an enjoyable one. Thank you for the review.
Other trip Sep 29, 2015
A Traveler
AU
3.0 / 5Good
"GOOD"
IT WAS VERY GOOD , IT WAS VERY GOOD IT WAS VERY GOOD
Genuine Expedia guest review
Response by Novotel Canberra
Thank you for advising us about a potential advert that is incorrect. Our marketing team are investigating this now as our car parking and valet service has always incurred a nightly fee.
Other trip Sep 28, 2015
EZIWIN
AU
3.0 / 5Good
"Close to CBD"
Checked in and was given a programmed card key : opened the door to find that the room was already occupied! After some delay, another room was allocated. Parking for the car was dreadful : car park full, unable to retreat because of cards behind, and more hopefuls arriving. Alternate carpark a couple of blocks away offered, but no valet parking to do this. Not good. Room was OK but not more than you would expect. Carpet in hallway dirty - needs cleaning
Genuine Expedia guest review
Other trip Sep 28, 2015
john
AU
2.0 / 5Fair
"Absolute rubbish"
The location and parking for this hotel makes this difficult to access. The rooms are old and need a desperate upgrade
Genuine Expedia guest review
Response by Novotel Canberra
I am disappointed that our facilities and service were not suitable for your travelling needs.
Other trip Sep 27, 2015
A Traveler
AU
4.0 / 5Excellent
"Best Location..Best Service and Best Prices"
I would like to thank the concierge team and front Office team for a great service. They made our visit for the first time to Canberra the best . they were always there to answer our question or help when needed. Special thanks to Ivan and Jeremy . Also would like to thank Helen from F&B all dining for a great passionate service. You could feel she really cares for the hotel guest from her heart. Housekeeping could definatly be improved ,, they did not care much and did not even bother arranging the sofa bed or rollaway bed...I am not sure why but it is simple things that break the experience and that is a good example of one of those small things. But great location ,,minutes away from every thing you need. Don't need to rent a car and bus station is seconds away . Excellent choice.
Genuine Hotels.com guest review
Response by Novotel Canberra
Thank you Hanan - the team will be delighted to learn that they have truly exceeded your expectations. I will also speak with our Executive Housekeeper so he can focus on the standards of his team when servicing our rooms on a daily basis.
3 night family trip Sep 19, 2015
Hanan
IE
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews