Great serene location in the heart of Honolulu. Lacks "Hawaiian" feel, not much "aloha" spirit. Lots of weddings:(Genuine Hotels.com guest review
I had always seen reviews about this place on TV and on the internet, but until you stay here you can only imagine. The hotel itself is not that large, but the atmosphere, service and overal feeling is one that you enjoy wherever you go on the grounds. The rooms are well appointed with nice views, the restaurants are all excellent...where else can you […] have breakfast eatting Kalua pork hash (fantastic!) listening to the waves with Diamond head off to your left...or evening dinner with a local Hawaiian band playing with a beautiful sunset. The staff was all friendly and made sure your every need was taken care of. I really hated to leave, but someday will be back. The only minus is the small beach area, and that didn't matter as the larger part of Waikiki beach is just a short stroll away. Read moreGenuine Hotels.com guest review
"Poor service,,, waiting for tips"
I thought I could meet hight quality service from Halekulani. After spending another hotel in big island. We almost spent same amount of room charge in both hotels. Halekulani is well know as good location and quality services. Since Oahu is busy island, hotel staff cannot find out who is staying hotel. Even very famouse restaurant in Halekulani, server […] doesnt have smile on their face and waiting for just a good tip. Hotel itself is very clean and beautiful but service is not enough from their room charge. Read moreGenuine Expedia guest review
Great!Genuine Hotels.com guest review
"I want to return"
The hotel is in a great position and all the staff are very, very friendly. This is one of the best hotels in Waikiki and we will return for another stay. He had a 7 month old and requested a ground floor room. They were fully booked for our first two nights but moved us for the remanding 5 of our stay. We went out shopping and came back and all our […] bags had been moved into our new room, it was hassle free. All the staff we very friendly and attentive. The pool is great as is the little beach in front of the hotel. The hotel food is good, however the pool side offering is pretty limited. The hotel has no beach club but the Sheraton next do does and you can hire surf boards and all sorts or things there. Its a large hotel but one of the better resorts I have stayed at. Read moreGenuine Expedia guest review
"location is unmatched"
Great experience all around #1 place to stay but not eat in Waikiki. Since the hotel is surrounded by streets of great restaurants, there are many better choices to eat than at the hotel. The call-out issue is the breakfast cost was NOT included with our 6 night stay. We saw dozens of families during the week with small children at the breakfast buffet […] at the hotel, so we figured out that as a matter of principal no parent will pay USD$40.00 for their three year old to eat breakfast when there is a Denny's across the street. Were offered NO plan including any extras.. Read moreGenuine Hotels.com guest review
"Not bad, but not as expected"
I felt the service was not perfect sometimes. The response was not quick, the restaurant service was not good.Genuine Expedia guest review
We just returned from the Halekulani, where we stayed for our honeymoon for a little less than 1 week. This was, by far, the best hotel I have ever stayed in. Request an Ocean View room, on a high floor -- you can listen to the ocean while you fall asleep! The staff were extremely accomodating and even let us check out late (6PM) at no extra charge, […] though we did have to move rooms because someone was coming to stay in our original room (definitely not a problem). Concierge desk was very helpful as well, as they can help plan activities for the day with you. House Without a Key restaurant was our favorite...we'd go down there in the evenings and spend time listening to the Hawaiian music and hula while sipping on the best Mai Tai in the world. SpaHalekulani is also absolutely exquisite. They can accommodate couples for massages in the couples sweet, and your massage ends with a mochi ice cream treat and tea. So relaxing! The only downside of the hotel was that it is very expensive. However, given this special occasion for us, we splurged and don't regret it at all! Wonderful memories, Read moreGenuine Expedia guest review
"LIttle expensive, but a great place to stay."
We have a wonderful time. The hotel was wonderful and the personel was also great.Genuine Hotels.com guest review
"Treated like royalty"
This is possibly the best hotel experience we've had. Sadly, we stayed only one night. All staff were gracious, more than accommodating. The room was large, spotlessly clean, elegant. As we left the hotel for a quick walk, bellmen and valets asked if we needed water for the walk. We had room service for dinner, which was excellent and the service outstanding […] and gracious. We've stayed at many 5-star hotels, and this is a 6-star! Read moreGenuine Hotels.com guest review
The hotel is in a great location, nicely renovated and the staff is extremely friendly. The hotel and pool area is peaceful as it doesn't cater to children. The one complaint I have is that the hotel is SMOKE FREE and there are signs indicating that, but right in front of the sign is a bench and 2 ashtrays for people to smoke. The openness of the hotel […] allows the smoke to drigt right in. The smoking location should be moved as to not make those of us who are nonsmokers have to walk through the smoke cloud. Read moreGenuine Hotels.com guest review
"Wonderful time at the Halekulani"
My husband & I recently got married on Oahu and enjoyed a wonderful stay at the Halekulani. We booked a room with ocean glimpses but really we had an uninterrupted view of the ocean plus a view of the beautiful pool area. The service is second to none without being intrusive, plus the added touches of chocolates in the evenings to a complimenary bottle […] of champagne from the manager to celebrate our wedding was a beautiful gesture. We'll never forget our stay at the Halekulani and will recommend it to everyone. Read moreGenuine Hotels.com guest review
"Best hotel in waikiki!"
Loved our stay here! The service and hotel are exceptional!Genuine Hotels.com guest review
We had a great stay at the Halekulani - room was spacious & clean - bathroom very large. We enjoyed pre dinner cocktails each night watching the band. Only 2 minor things when we opened the mouthwash in the box in the bathroom it had already been used .... And the shower cap was not replaced once it was used - so a little more care from housekeeping […] wouldn't go astray. Bed very comfortable and breakfast was great!! Read moreGenuine Hotels.com guest review
"Halekulani - Ultimate Luxury"
We stayed at the Halekulani for 10nights as part of our Honeymoon. The staff were amazing as soon as we arrived and nothing was too much trouble. The concierge helped us with every activity that we wanted to book and all the staff helped to have the most relaxing honeymoon that we could have asked for. Only down side I would say as that the resort didn't […] have it's own beach area, although Waikiki beach was literally a 2-3 minute walk away and generally the hotel is at the top end of the budget however this was what we expected from a top end resort! Overall an amazing experience and would highly recommend to anyone would wants a relaxing and luxurious holiday! :) Read moreGenuine Expedia guest review
Very nice hotel that is well appointed and is reasonably central to the shops. Plenty of staff who are very helpful and courteous. Rooms are very comfortable especially the bed. Warmed pool area very nice and well spaced between lounge chairs Fine dining restaurant La Mer was exceptionalGenuine Expedia guest review
Beautiful hotel in very central location.Genuine Hotels.com guest review
Excellent with very good staff who provided service beyond the normGenuine Expedia guest review
"The perfect hotel"
This hotel aims for perfection, and constantly exceeds it. My wife and I stayed last week to the 9th January. As far as we were concerned we could not have had a better stay.Genuine Expedia guest review
"Beautiful hotel. Rooms nice but not 5 star."
No tea or coffee facilities. Very much marketed to Japanese tourists.Genuine Expedia guest review
"A true hotel"
Our stay at the Halekulani was so relaxing and easy. A absolutely beautiful hotel. Staff, management and hotel services outstanding! The onsite restaurants and lounges "Orchids", "La Mer" and "Lewers Lounge" simply the best. The location is close enough to everything and but tucked away discreetly.Genuine Hotels.com guest review
"Overpriced for what you get"
The Halekulani was a lovely hotel but only worth about half the price. My husband and I spent 6 weeks travelling around Europe and Canada with Hawaii being our final destination before heading home. I decided to spend big on our Hawaii hotel to give us a bit of luxury. Unfortunately, I was very disappointed. The hotel was beautiful, if a bit dated but […] I certainly didn't think it was worth the hefty price tag. There is only a very tiny access point to the beach, it cost us US$60 for a buffet breakfast which had limited options and there was no bar near the pool. You had to go into the restaurant to have a drink in the afternoon. We stayed in far nicer hotels over the 6 weeks that were a lot cheaper than the Halekulani Read moreGenuine Expedia guest review
If you can afford this place... STAY HERE! The service is amazing and the room is gorgeous! Amazing views (we stayed in the ocean front). The staff all do a little something extra. For example, we went to tea and when we came back our dishes had been taken, a little present and note had been left on our bed and a little mat had been laid on the floor! […] We were also surprised with a free bottle of birthday champagne. House without a key is beautiful... Try and go during the live entertainment time if you can and you can also watch the sunset from there. The hotel is not overcrowded like the Sheraton next door which we also stayed in. The only downfall is that the pool is not huge but there is a beautiful warm ocean iut the front so it doesnt matter too much. Cannot rave enough and cannot wait to go back! Read moreGenuine Hotels.com guest review
"Fantastic experience overall"
Rooms are well proportioned, with large balcony, sizable bedroom/living area, massive bathrooms and ample storage space. Hotel facilities are first rate, although the gym is a little small (5 or 6 cardio machines and some weights). Pool area is fantastic, I would recommend reserving a deck chair early in the morning (as they go quickly). Deck chairs […] with umbrellas are definitely the best option if available. Pool staff bring around free snacks throughout the day (10am muffins, 12pm chilled fruit, and my favorite: 2pm ice creams) The best quality of the Halekulani is the staff: service is first class across the board. Everybody went out of their way to make us feel welcome, and all requests were dealt with great respect and courtesy. The concierge service is fantastic. Nobody ever expected to be tipped, but were always very thankful when a tip was given. Read moreGenuine Expedia guest review
"Great but expensive"
Very clean modern Hotel, Staff very friendly. However, for what you get it is overpriced, bar and restaurant prices once the mandatory tax and tip have been added make it an expensive exercise. Plus would have been nice to have coffee & tea making facilities in the room.Genuine Expedia guest review
The Hotel is good, but overpriced. The second issue is the beach - too smallGenuine Expedia guest review
"Epitome of luxury"
Everything here was perfect - the amenities, the room, the gorgeous bathroom,the position right in front of Waikiki beach and walk to all the best shops , the magic pool, the food, the ambience of the Lewers Lounge while sipping on a cocktail and listening to the piano player. The staff and their willingness to please is second to none. If you want […] to experience luxury at its best and made to feel very special, then this is the place. Can't wait to return in the near future. Read moreGenuine Expedia guest review
True luxury. The staff were attentive, polite and respectful. They set the benchmark for others to follow. Everything was sport on, from cleanliness to facilities to location to food and beverage service. Highly recommended.Genuine Hotels.com guest review
Great location, great service, but internet connection in my room often disconnected. Hotel has a tiny beach without beach lounger.Genuine Hotels.com guest review
I would stay at this property again. A few lessons we learnt as any stay. I found it was a comfortable stay and for the most part the staff is doing a very good job. There is room for improvement and I think this property is open to feedback and would make changes for the better. I personally didn't like having to wait at check-in until a hotel associate […] was available to give us a tour of the property and take us to our room. It would of been more professional to ask us if we wanted a tour. We were tired and just wanted the key. I ended up insisting with reception we didn't want a tour, just our key. The restaurants were very good. Room service (food and delivery) was outstanding however pricey. The snacks by the pool (complimentary pineapple, ice cream) were a welcomed treat. The manager did a follow-up to our room and quickly addressed our concerns by offering us another room on a higher floor with better view. We had complimentary chocolates, champagne, cookies delivered to our room. I think the hotel made repeated gestures to put a smile on our faces throughout our 5-night stay .... it worked. Read moreGenuine Expedia guest review
"Best Ever Customer Service Without Any Doubt!!"
Without doubt the best customer Service of any hotel my wife and I have stayed at, and we have stayed in many of the most highly rated hotels in the world. The staff went above and beyond any reasonable expectation in response to any enquiry we made, it was just incredible. We would never stay anywhere else in Honolulu.Genuine Expedia guest review
"One of the best hotels"
It was amazing.. the service and the attention to details in this hotel are un matched. Highly recommend itGenuine Hotels.com guest review
"Best hotel we have ever stayed in"
We have a 6 year old and given the prestige of the hotel we always felt he was welcome and encouraged to be a child. The staff are always happy to help with all your enquiries and help to in any way possible. They are honest and focused on ensuring your experience is the best it can be. Thank you to all the staff that made our experience one we will […] cherish forever Read moreGenuine Expedia guest review
"thank you very much"
My wife & I stayed at this fantastic hotel for 4 nights for our honeymoon & I cannot say any negative things at all. We enjoyed our stay very much & highly recommend the Halekulani to anyone. It has a beautiful & private pool to relax or unwind & the rooms were always kept spotless. The staff were also very helpfull & friendly. From the moment we checked […] in to the moment we left, we did not have a worry in the world. My wife would look forward to the small gifts the staff would leave on her side of the bed every evening. It is more expensive than other hotels but it is worthwhile spending the extra money Read moreGenuine Expedia guest review
"Perfect sunset viewing"
I absolutely loved my stay at the halekulani hotel. Words cannot describe just how beautiful this hotel is. It is so close to everything, so many great restaurants within walking distance and very close to DFS, which is the best place to get your money exchanged. Staff are very welcoming and helpful. I will definitely love to stay at the halekulani […] again. Read moreGenuine Hotels.com guest review
"Can't stay in a better hotel"
Brilliant syat. Best hotel we have ever stayed at by a country mile.Genuine Expedia guest review
From the moment the valet opened the car door, we knew we were staying somewhere special. The service was second to none. The modern, stylish hotel was impeccably clean and located only a short walk from all the action of downtown Waikiki with it's countless bars, restaurants and shops. The pool area was very relaxing and never got too crowded. The […] beach was literally spitting distance from the hotel. We stayed at three 5 star hotels during our Honeymoon in Hawaii and this was by far the best. If I have anything negative to say, it would be that due to the L-shaped desiagn of the hotel, your balcony is overlooked by the rooms on the other branch of the L, bu that is a trifling matter. We would definitely stay there again. Read moreGenuine Hotels.com guest review
One of the world's great hotels. Fabulous location, great service and rooms are immaculate. Would recommend for a few nights of luxury in Waikiki.Genuine Hotels.com guest review
Great hotel, beautifully maintained, great location close to shops and restaurants. Loved the staff service, nothing was too much trouble. Also loved the separate shower and bath. Expensive to eat in the hotel, but plenty of choices at your doorstep outside. Best to book because the good restaurants were often booked out. Smallish pool but beautiful […] and clear and the beach just beyond. Read moreGenuine Expedia guest review
"A blissful stpay in Waikiki"
If top five star service is what you're looking for, then the Halekulani is the place to go. The staff from porters to management are extremely helpful and polite, also genuinely friendly. The hotel is located right on the beach at Waikiki and in the heart of some great shops and restaurants. We arrived very early because of our flight, and were checked […] in and shown to the Hospitality Lounge where we made ourselves comfortable until our room was ready. Recent renovations are very stylish. The Halekulani is just a beautiful place to stay. I can't recommend it highly enough. Read moreGenuine Hotels.com guest review
"Great Hotel, excellent service, immaculate."
Outstanding service, very well kept hotel. Having travelled a lot it was a pleasure to have a property for a personal vacation that lived up to its reputation. Would come back here in a heartbeat.Genuine Expedia guest review
Hakekulani is known as the best hotel in the Waikiki. Accessibility to main street and services in the hotel, facilities are very good. It is real luxury hotel in Waikiki.Genuine Hotels.com guest review
"와이키키에서 최상의 만족을 누리고픈 분들께 자신있게 권합니다"
지리적 조건 대비 최고의 호텔이라 생각합니다. 와이키키 비치의 아름다움과 번화가의 생동감을 동시에 누릴 수 있다는 점에서 가장 매력적이었습니다. 마주치는 모든 직원들의 미소에서 깊은 인상을 받았습니다. 단연 와이키키 넘버원 호텔 다운 곳입니다.Genuine Hotels.com guest review
特別豪華なホテルではありませんが、騒々しさのないプールサイドの椅子で読書をしたりIpadを見たりして一日をまったりと過ごせます。歩いて数分の所で買い物やレストランも多くあり大変便利です。火曜日の午前にホテルの由来を説明するツアー、水曜日の夕方にホテル主催で当日宿泊者へのパーティ、特に金曜日の午前のホテルの裏方を見て回れるツアーがお勧めです。チョットしたお土産やツアー終了後にハウスウイズアウトキーでティーとココナッツケーキも出されます。予算と日程が許すなら10日間は滞在したかったと・・・Genuine Hotels.com guest review
"최고의 호텔 할레쿨라니"
호텔 위치가 좋았으며 체크인 하자마자 호텔에 대하여 조근조근 설명해 주었고, 객실까지 따라와 하나씩 사용법과 투숙 안내에 대하여 친절하게 설명해 주었습니다. 신혼부부라고 하니 바다뷰 방 중에서도 바다가 잘 보이는 높은 층의 객실로 배정해 주었습니다. 웰컴 과일과 샵페인, 초콜릿, 그리고 매일매일 객실로 오는 특별한 작은 선물... 모두 좋은 추억이 되었습니다.Genuine Hotels.com guest review
こういった口コミの書き込みは初めてですが、 とても快適な滞在だったので投稿します。 今回のハワイ滞在は計6泊で 前半はアウラニのディズニーリゾートに3泊、 後半みハレクラニ3泊、新婚旅行でした。 ホテルの施設や部屋はとても清潔で洗練されていますが、 他の同等のホテルと比べて特筆するほどではないと想います。 ただ、ホスピタリティのすばらしさは圧巻です。 以下箇条書きにします。 ①ホテルからほど近いステーキレストラン、ウルフギャングの予約は コンシェルジュが１分足らずで対応してくれました。 （これに関してはよくある依頼で慣れていたのかもしれませんが、 びっくりするほどのスピードでした。） ②「パッケージがシンプルなペッパー味のマカデミアナッツ」という めちゃくちゃ曖昧なヒントを頼りに、ホ […] ノルルで購入可能なスーパーのリストを 迅速に作成してくれました。 取り扱いの少ないメーカーのものだったらしく、 「ここの店は残り３つしかないよ」とか 「取り置きしておいてもらいましょうか？」など とても親切な対応で感動しました。 さらに、そのコンシェルジュさんが、 「同じシリーズのカレー味もおいしいよ」と教えてくれたので購入しましたが、 結果カレー味の方がおいしかったです。（好みもあるとは思いますが） どんな検索をかけているのか？ソフトはどんなん使っているのか？ そんなことより今23時だけど、どうしてストックの数量までわかるの？ とても気になります。というか欲しいですそのソフト。 その他もろもろ。。 海外でこんなに快適なおもてなしを受けたのは初めてです。 ただ、お湯のポットが部屋に備え付けられていなかったのが残念でした。 チェックイン直後、お湯のポットはないのかと聞いたところ、 必要なときにいつでも持ってきます。という回答でした。 「お湯ぐらい自分で沸かすよ？」と思いました。 根が貧乏性なせいでしょうか。 とてもすばらしいホスピタリティと、 ちょっとした不便さは背中合わせなのですね。 とはいえ、とてもすばらしいホテルです。 海外だからこそ困ってしまうことに、 とても優しく対応してくれるすばらしいホテルです。 Read moreGenuine Hotels.com guest review
我们三人入住，孩子六岁，要了双床，但是床比较小，只是两张单床，服务人员也没有主动问或者为我们铺沙发床，一直到离开也不知道是否有沙发床，这点上主动服务不足。后来住到trump，床又大，还主动帮我们铺了沙发大床，trump服务非常好。哈拉库拉尼酒店这个酒店房间每日二次打扫，非常干净，另外酒店的泳池就和沙滩相连，对喜欢沙滩和呆在酒店晒太阳的人来说非常方便和好，可以省去很多麻烦，因为威基基海滩是公共海滩，自己带东西比较麻烦。但是它家的泳池只开放到下午六点，这点不好。trump开到10点。酒店总的来说不错，但性价比我觉得比trump差，提供的服务也没有特别之处。Genuine Hotels.com guest review
ますますおもてなし度に磨きがかかっておりました。 一つの部署一人の社員が素晴らしいのではなくどこでも対応が同じ、お客様目線なのです。今回は円安もあり部屋のグレイドを一番下にいたしましたところ、アリーチェックインプラス部屋のグレイドをオーシャーンビューにあげてくれました。海もダイヤモンドヘッドも見ることが出来非常に快適でした。 ただ残念なのは部屋にウォシュレットがないこと、 1FのパブリックスペースはZすべて変更になっているのに、せっかく2年前リニューアルしたのですから、ぜひここまでやってほしかったです。Genuine Hotels.com guest review
2ヶ月ぶりの宿泊ですがいつも挨拶が爽やかデス。故郷に帰たきもちになります。Genuine Hotels.com guest review
いつも通り快適に過ごせました。昨年もそうでしたが、リクエストしていたアーリーチェックイン出来ました。Genuine Expedia guest review
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