"Expected more for the money...."
Nice service, nice location. Hotel is in need of up-dating and is WAY overpriced!Genuine Hotels.com guest review
Beautiful hotel in very central location.Genuine Hotels.com guest review
Excellent with very good staff who provided service beyond the normGenuine Expedia guest review
"The perfect hotel"
This hotel aims for perfection, and constantly exceeds it. My wife and I stayed last week to the 9th January. As far as we were concerned we could not have had a better stay.Genuine Expedia guest review
"Beautiful hotel. Rooms nice but not 5 star."
No tea or coffee facilities. Very much marketed to Japanese tourists.Genuine Expedia guest review
"A true hotel"
Our stay at the Halekulani was so relaxing and easy. A absolutely beautiful hotel. Staff, management and hotel services outstanding! The onsite restaurants and lounges "Orchids", "La Mer" and "Lewers Lounge" simply the best. The location is close enough to everything and but tucked away discreetly.Genuine Hotels.com guest review
"Overpriced for what you get"
The Halekulani was a lovely hotel but only worth about half the price. My husband and I spent 6 weeks travelling around Europe and Canada with Hawaii being our final destination before heading home. I decided to spend big on our Hawaii hotel to give us a bit of luxury. Unfortunately, I was very disappointed. The hotel was beautiful, if a bit dated but […] I certainly didn't think it was worth the hefty price tag. There is only a very tiny access point to the beach, it cost us US$60 for a buffet breakfast which had limited options and there was no bar near the pool. You had to go into the restaurant to have a drink in the afternoon. We stayed in far nicer hotels over the 6 weeks that were a lot cheaper than the Halekulani Read moreGenuine Expedia guest review
If you can afford this place... STAY HERE! The service is amazing and the room is gorgeous! Amazing views (we stayed in the ocean front). The staff all do a little something extra. For example, we went to tea and when we came back our dishes had been taken, a little present and note had been left on our bed and a little mat had been laid on the floor! […] We were also surprised with a free bottle of birthday champagne. House without a key is beautiful... Try and go during the live entertainment time if you can and you can also watch the sunset from there. The hotel is not overcrowded like the Sheraton next door which we also stayed in. The only downfall is that the pool is not huge but there is a beautiful warm ocean iut the front so it doesnt matter too much. Cannot rave enough and cannot wait to go back! Read moreGenuine Hotels.com guest review
"Fantastic experience overall"
Rooms are well proportioned, with large balcony, sizable bedroom/living area, massive bathrooms and ample storage space. Hotel facilities are first rate, although the gym is a little small (5 or 6 cardio machines and some weights). Pool area is fantastic, I would recommend reserving a deck chair early in the morning (as they go quickly). Deck chairs […] with umbrellas are definitely the best option if available. Pool staff bring around free snacks throughout the day (10am muffins, 12pm chilled fruit, and my favorite: 2pm ice creams) The best quality of the Halekulani is the staff: service is first class across the board. Everybody went out of their way to make us feel welcome, and all requests were dealt with great respect and courtesy. The concierge service is fantastic. Nobody ever expected to be tipped, but were always very thankful when a tip was given. Read moreGenuine Expedia guest review
"Great but expensive"
Very clean modern Hotel, Staff very friendly. However, for what you get it is overpriced, bar and restaurant prices once the mandatory tax and tip have been added make it an expensive exercise. Plus would have been nice to have coffee & tea making facilities in the room.Genuine Expedia guest review
The Hotel is good, but overpriced. The second issue is the beach - too smallGenuine Expedia guest review
"Epitome of luxury"
Everything here was perfect - the amenities, the room, the gorgeous bathroom,the position right in front of Waikiki beach and walk to all the best shops , the magic pool, the food, the ambience of the Lewers Lounge while sipping on a cocktail and listening to the piano player. The staff and their willingness to please is second to none. If you want […] to experience luxury at its best and made to feel very special, then this is the place. Can't wait to return in the near future. Read moreGenuine Expedia guest review
True luxury. The staff were attentive, polite and respectful. They set the benchmark for others to follow. Everything was sport on, from cleanliness to facilities to location to food and beverage service. Highly recommended.Genuine Hotels.com guest review
Great location, great service, but internet connection in my room often disconnected. Hotel has a tiny beach without beach lounger.Genuine Hotels.com guest review
I would stay at this property again. A few lessons we learnt as any stay. I found it was a comfortable stay and for the most part the staff is doing a very good job. There is room for improvement and I think this property is open to feedback and would make changes for the better. I personally didn't like having to wait at check-in until a hotel associate […] was available to give us a tour of the property and take us to our room. It would of been more professional to ask us if we wanted a tour. We were tired and just wanted the key. I ended up insisting with reception we didn't want a tour, just our key. The restaurants were very good. Room service (food and delivery) was outstanding however pricey. The snacks by the pool (complimentary pineapple, ice cream) were a welcomed treat. The manager did a follow-up to our room and quickly addressed our concerns by offering us another room on a higher floor with better view. We had complimentary chocolates, champagne, cookies delivered to our room. I think the hotel made repeated gestures to put a smile on our faces throughout our 5-night stay .... it worked. Read moreGenuine Expedia guest review
"Best Ever Customer Service Without Any Doubt!!"
Without doubt the best customer Service of any hotel my wife and I have stayed at, and we have stayed in many of the most highly rated hotels in the world. The staff went above and beyond any reasonable expectation in response to any enquiry we made, it was just incredible. We would never stay anywhere else in Honolulu.Genuine Expedia guest review
"One of the best hotels"
It was amazing.. the service and the attention to details in this hotel are un matched. Highly recommend itGenuine Hotels.com guest review
"Best hotel we have ever stayed in"
We have a 6 year old and given the prestige of the hotel we always felt he was welcome and encouraged to be a child. The staff are always happy to help with all your enquiries and help to in any way possible. They are honest and focused on ensuring your experience is the best it can be. Thank you to all the staff that made our experience one we will […] cherish forever Read moreGenuine Expedia guest review
"thank you very much"
My wife & I stayed at this fantastic hotel for 4 nights for our honeymoon & I cannot say any negative things at all. We enjoyed our stay very much & highly recommend the Halekulani to anyone. It has a beautiful & private pool to relax or unwind & the rooms were always kept spotless. The staff were also very helpfull & friendly. From the moment we checked […] in to the moment we left, we did not have a worry in the world. My wife would look forward to the small gifts the staff would leave on her side of the bed every evening. It is more expensive than other hotels but it is worthwhile spending the extra money Read moreGenuine Expedia guest review
"Perfect sunset viewing"
I absolutely loved my stay at the halekulani hotel. Words cannot describe just how beautiful this hotel is. It is so close to everything, so many great restaurants within walking distance and very close to DFS, which is the best place to get your money exchanged. Staff are very welcoming and helpful. I will definitely love to stay at the halekulani […] again. Read moreGenuine Hotels.com guest review
"Can't stay in a better hotel"
Brilliant syat. Best hotel we have ever stayed at by a country mile.Genuine Expedia guest review
From the moment the valet opened the car door, we knew we were staying somewhere special. The service was second to none. The modern, stylish hotel was impeccably clean and located only a short walk from all the action of downtown Waikiki with it's countless bars, restaurants and shops. The pool area was very relaxing and never got too crowded. The […] beach was literally spitting distance from the hotel. We stayed at three 5 star hotels during our Honeymoon in Hawaii and this was by far the best. If I have anything negative to say, it would be that due to the L-shaped desiagn of the hotel, your balcony is overlooked by the rooms on the other branch of the L, bu that is a trifling matter. We would definitely stay there again. Read moreGenuine Hotels.com guest review
One of the world's great hotels. Fabulous location, great service and rooms are immaculate. Would recommend for a few nights of luxury in Waikiki.Genuine Hotels.com guest review
Great hotel, beautifully maintained, great location close to shops and restaurants. Loved the staff service, nothing was too much trouble. Also loved the separate shower and bath. Expensive to eat in the hotel, but plenty of choices at your doorstep outside. Best to book because the good restaurants were often booked out. Smallish pool but beautiful […] and clear and the beach just beyond. Read moreGenuine Expedia guest review
"A blissful stpay in Waikiki"
If top five star service is what you're looking for, then the Halekulani is the place to go. The staff from porters to management are extremely helpful and polite, also genuinely friendly. The hotel is located right on the beach at Waikiki and in the heart of some great shops and restaurants. We arrived very early because of our flight, and were checked […] in and shown to the Hospitality Lounge where we made ourselves comfortable until our room was ready. Recent renovations are very stylish. The Halekulani is just a beautiful place to stay. I can't recommend it highly enough. Read moreGenuine Hotels.com guest review
"Great Hotel, excellent service, immaculate."
Outstanding service, very well kept hotel. Having travelled a lot it was a pleasure to have a property for a personal vacation that lived up to its reputation. Would come back here in a heartbeat.Genuine Expedia guest review
This is the most luxurious hotel I have ever stayed at. The staff were very friendly and eager to help with any request. Everything was wonderful!!Genuine Hotels.com guest review
"Halekulani Hotel-fantastic place"
Excellent hotel-service and food great. Lovely view and great location. Highly recommended.Genuine Hotels.com guest review
何よりスタッフがとても感じよく、安心してステイできました。 20年前に泊まったときの印象より、少し古くなったなぁ という感じありました。 アメニティも割りにあっさりしてるな。 とも思いました。 部屋の冷蔵庫がきちんと動いておらず指摘すると、すぐ対応してくれた点、よかったです。 立地条件もよく、中庭や、ロビー周辺の、ゆったり感、ハレクラニだなぁ と思いました。Genuine Hotels.com guest review
"좋은 위치, 최고의 서비스"
위치,서비스등 최고. 일본인 많아 일어가능. 투숙객 많아 아침 식사 대기시간 있음.Genuine Hotels.com guest review
快適な滞在でした。 部屋は多少手狭でしたが、Ｄｉａｍｏｎｄ Ｏｃｅａｎ Ｆｒｏｎｔカテゴリーの部屋からの眺望はすばらしく、立地も良いので、ＳｈｏｐｐｉｎｇやＤｉｎｉｎｇのＯｐｔｉｏｎも多くて、楽しめました。 ホテルのサービスは、このクラスのホテルとしては、Ｈｏｓｐｉｔａｌｉｔｙが素晴らしいということはありませんでしたが、つかず離れずでまあまあ。 オアフとしては良い方だと思います。 大変残念だったのがプール。 家族連れの小さな子供が多くて騒がしく、浮き輪だらけで、とてもプールサイドでくつろいだり、泳いだりできる状態ではなく、使えませんでした。 水温が異常に高いのも気になりました。 別途、子供用のプールがあれば、大人専用のプールにできて良いのですが。Genuine Hotels.com guest review
最高の景色とサービスで贅沢な時間を過ごせましたGenuine Hotels.com guest review
チェックインでパスポートを要求されなかったのはこのホテルだけです。初めてだと言うと、ホテル内のオリエンテーションから丁寧に行い部屋まで案内してくれました。室内も清潔、ルームメイクも日に二度のようで、夜用の準備も毎夕。非常に行き届いたホスピタリティだと思います。立地もいいしプールも快適、すぐビーチに出られるし完璧です。 残念だったのは、シャワーブースのシャワーの湯温が冷たくなったり熱くなったりを繰り返して、安心して浴びられなかったことです。Genuine Hotels.com guest review
very good!!!!very good!!!!very good!!!!very good!!!!Genuine Expedia guest review
清潔さ、快適さ等、長期滞在する上で欠かせない要素を全て兼ね備えています。 スタッフの気配りも最高で独創性があり、申し分ありませんでした。 その点はカハラリゾートよりも優れていると思っております。 このホテルがカハラ等の静かな場所にあったら、静かなプライベートビーチがあったら、 と思うのは強請り過ぎですね。 ワイキキの騒がしさが最近は嫌になっております。 立地の点で設備を４点にしてしまいました。 逆に言えば減点はそれだけです。Genuine Expedia guest review
最高でした。アメニティがもう少し工夫してほしい。ラメールは美味しいです。結婚式がやってました。スタッフが親切でした。ベッドがふかふかでした。Genuine Expedia guest review
落ちつた雰囲気で私は好きです 家族も同じことを言っています 初めてコーヤードビューでしたが少し部屋が暗く感じました 一番安い部屋なので仕方無いとも思いますが。Genuine Expedia guest review
ハワイは必ずこちらに宿泊します。 お高めですがそれに見合った環境サービス全てが整っています。 日本人が少なく子供の騒ぎ声などもなく プールサイドで静かに過ごせる最高の場です。Genuine Expedia guest review
午後、プールサイドのヤシの木陰での昼寝が至福の楽しみです。今年も楽しめました。さっと来てタオルをセットしてくれるおにいさんもかっこいい。さりげないサービスが素晴らしい。チェックアウトしてからゴルフへ行き、帰ってからもシャワーを浴びられるやさしさもありがたいです。また行きたいです。Genuine Hotels.com guest review
サービスがとてもよく、また必ずリピートしたいと思えるホテルです。部屋はビーチから離れているお部屋だったので、もう少しビーチの近くで宿泊できればより最高でした！ 予約時点ではハネムーンとは伝えていなかったのに、ホテルの案内の方にハネムーンか？とさり気なくきかれて、その後のサービスが素敵でした！Genuine Expedia guest review
さすがの立地でした。オーシャンビューでも十分な眺めで、波の音と風が心地いい！窓は常に全開にしていました。また余裕があれば泊まりたいホテルです。お部屋でゆっくりする予定ならばぜひ。Genuine Expedia guest review
必ずハレクラニに滞在します プール、サービス、スパすべてにおいてレベルが高いです。 ビーチに行くからとエントランスでタオルとお水をいつも通りお願いしたら冷たく対応されたのだけが残念 他のホテルマンは顔覚えてくれているのに。Genuine Expedia guest review
私、妻、高校生の娘と３人で宿泊しました。娘の学校が休暇になるとホノルルに遊びに行きます。今回は娘にとって丁度２０回目のホノルルでした。私、妻のホノルル旅行回数は数えきれませんが、ホテルは１０件以上宿泊しています。私の知る限りハレクラニが最高です。 海とプールで泳ぎましたが、タオルは途中で乾いたものに交換してくれました。ワイキキビーチの海中には岩がたくさんある場所があり、足をつくと痛いことがあります。しかしハレクラニの前の海中には岩がありませんので痛くありません。それからハレクラニの前は極端な遠浅ではなく、１５メートルほど沖に行くと水深が２メートルほどになるのは、私は好きです。Genuine Expedia guest review
3年ぶりの滞在。リニューアルされた部屋は以前より落ち着く様子になっていて、さらに満足。朝のbuffet が混んでいること以外は全て「堅実な最高」が維持されていて素晴らしかった。この様子が続くことと、我々がまた宿泊できることを祈ります。Genuine Hotels.com guest review
部屋は広く見晴らしも良い部屋で1日二回のベッドメイキングや、サプライズのプレゼントに感動しました。またぜひ使いたいです。Genuine Expedia guest review
"Excelente servicio, de lujo"
ExcelenteGenuine Hotels.com guest review
二泊しかしておりませんが、チェックイン後に名乗らずとも受付の人がこちらの名前を言ったのには驚きました。Genuine Expedia guest review
ハネムーンで利用しました。 清潔感、対応、全てが心地よく素晴らしいホテルでした。 ハワイステイはここしか考えられなくなりました。Genuine Expedia guest review
全てにおいて満足しました。ただ、ベットメイキングが毎晩９時ごろで、疲れている夜は既に就寝していました。Genuine Hotels.com guest review
ワイキキでは最高のホテルです。みなさんホスピタリティに溢れていましたし、ゆったりと清潔のホテル、美味しいお食事、ビーチが見えて最高です。 ただ、前半にお世話になったカハラの日本人スタッフの皆さんほどには、こちらではお世話にならず、 お会いもしなかった点でやや評価を下げたぐらいです。 ハレクラニも素晴らしい！ シャンパンやフルーツのおもてなし。本当にワイキキで最高の時間を過ごせました。 次回もワイキキ滞在ではこちらにお世話になります。Genuine Expedia guest review
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