It was a nice hotel not the worst not the best but I was satisfied with my stay.Genuine Hotels.com guest review
"Family Vacation stop"
Hotel really run down! Staff not real out going or helpful.The room carpet really worn and dirty. The ceiling taping coming off the wall.The only good part was the lady cooking the breakfast was great! The place would be good if they cleaned it up and trained the staff in customer service skills.Genuine Hotels.com guest review
"It wasn't what I expected"
Having a kitchenette is great, except there were NO utensils!! Nothing.. What's the point when there are NO dishes or silverware? You are not even allowed to take your breakfast up to the room! Doesn't make sense. There was a tear in the couch cushion, and the bathroom mirror was cracked. The microwave was sticky, like it hadn't been wiped down (ever). […] I wasn't able to cancel my reservation without paying for the room for the week, so I was stuck. I was extremely disappointed. Read moreGenuine Expedia guest review
"I would not stay again"
The mattresses were 0ld and in bad shape and make it difficult to have a good night sleep. The rooms were very small and old and the food was terrible. They said they provide Wifi, but they didn't. I couldn't use my computer while in the hotel and had to look for a Starbucks to do it.Very poor service in general.Genuine Hotels.com guest review
"Not what I expected"
Not what I expected, not what is shows on pictures,Genuine Expedia guest review
"Served my needs"
The location was close to the airport and within walking distance of a mall. Ok for a short stay, but not for a long stay especially without transportation. Amenities very clean except the couch. I wouldn't sit on it. Kitchen cabinets looked at least 30-40 years old and did not match the much newer updated suite. The door needs to be updated too. The […] worst for me was every noise from the traffic on the road side of the hotel due to the old windows. A traffic light was right outside my window, so all the starts and stops were so noisy that at night I had to put the fan on high just to block it. Read moreGenuine Hotels.com guest review
"Winchester Mansion close enough to walk!"
I was thoroughly excited about the hotel. It had hard wood floors which is different for me, but it reminded me of a Japanese style house. Very nice appliances, kitchenette, Jacuzzi, motion sensor lights and much more. Wonderful service. The neighborhood was O.K. The only thing I did not like was the fact we had to go out to smoke. After 10 the door […] is locked so you need the clerk to let you in. Good security but inconvenient. Overall it was great though. Read moreGenuine Hotels.com guest review
We stayed in 3 hotels during our trip and this was our favorite! Our room was clean and comfortable. The accommodations were exactly perfect! Our room was a great size, had a HUGE tub (which was great after a long day), and the location of the hotel was easy to find and right in the middle of town. The staff was kind, helpful, and quick with check-in/check-out. […] The breakfast was great! A cook is available for eggs/sausage/etc and there are tons of other options available. Overall, it was a great experience! We will definitely be staying there again whenever we pass through the area and have already recommended it to friends who are traveling to San Jose soon. The only suggestion I have for anyone staying is don't order from the "room service". We had been driving for 11 hours and wanted something easy and delivered to us, but the hotel doesn't have it's own restaurant so they work with a local place. The food was only ok and it was really expensive. Had we bothered to look, we would have realized that tons of great places to eat were within a few blocks. I would recommend trying one of them over the hotels "room service" Read moreGenuine Expedia guest review
I would not recommend this hotel. I was outdated and didn't seem very clean. the wall paper is coming of the walls and maintenance needs to take care of a lot of things around the place.Genuine Hotels.com guest review
"Not so bad"
I was so freaked out after I read other reviews, but my stay turned out not too bad. The room was OK and the bathroom looked clean enough. But you do get weird feeling in this hotel, maybe because it's old and smells bad. One big plus is freshly cooked omelette for breakfast!Genuine Expedia guest review
We arrived very late (12:30 a.m.) and the staff was very courteous. We were traveling with two 16 year old boys and other hotels only had the usual continental breakfast which is not enough for teenagers and I never like them. Here we enjoyed an omelet and waffles for breakfast. I don't know what dinner is like as we only stayed one night. I would stay […] here again. Read moreGenuine Hotels.com guest review
This hotel is a dump. Our carpet was damp, the ceiling was falling and the room had a strong moldy oder. Everything was tattered and dirty. They claimed to be fully booked so they couldnt change my room, yet they would not refund my money. I slept in my clothes with the lights on for fear roaches would carry me away in the dark. Beware!Genuine Expedia guest review
"Run Down Filthy Pit"
Do not stay in this expensive, loud, filthy pit. The carpeting is filthy, the bathrooms are foul smelling and crumbling, the furniture is a wreck.Genuine Expedia guest review
Everything was great except the foodGenuine Hotels.com guest review
"Decent hotel in San Jose"
Stayed here while in San Jose. Was a little worried based on some other reviews. Shouldn't have been. Staff pleasant. Room suited our needs. A few odd things such as the bathroom light being on a timer. Once the staff showed us how to operate it, we were fine. Breakfast and dinner included each day. Only got to eat one breakfast due to our plans but […] eggs and omelettes were made to order. Heard dinner was good but we weren't there during those hours. One night was spaghetti and another night was taco bar. Convenient location to airport, Winchester mystery house, and California Great America. Read moreGenuine Expedia guest review
Ok for a quick night. 2nd floor smelled like a nursing home food qtrs! Had our toilet overflow and when we called the front desk girl was surprised. Rook 40 minutes for someone to come up and just wiped up with towels. No mopping or cleaning up..ewww! Blond girl at desk when we checked in didn't offer really any suggestions of what to do in the area. […] She could have kindly pointed to the attraction maps by the elevator in which we found on our own. Dinner... Fish and fries that were disgusting! Breakfast.. Well they were either feeding the local construction crew or had a convention with them. At 6:30 when I went down I had to make my way thru their coolers like an obstacle course! By the time my family came down at 8:00 all the eggs with ham were gone! Read moreGenuine Expedia guest review
We reserved this hotel because it was our last option. Once we arrived we saw it didn't look to bad from The outside. Once we got in we felt this bad vibe throughout the whole hotel. I'm not trying to say staff was horrible but we ended up leaving and staying in a nearby city. We pages twice but I would rather pay for another hotel than get my car broken […] into or be uncomfortable throughout the night. I would recommend stating in a nearby city because the rates are cheaper and you can get a good hotel. Overall we stayed in this hotel for about 20 min before deciding to leave. Read moreGenuine Hotels.com guest review
"It Was ok"
It was alright for what it was needed for. The customer service was alright.Genuine Hotels.com guest review
Wifi didn't workGenuine Hotels.com guest review
"No Frills Comfort"
A clean comfortable room. Perfect for business travel. Hotel staff was friendly and very helpful.Genuine Hotels.com guest review
The hotel was nice and in a pleasant area. One of the draws for us was an included dinner and breakfast. The breakfast was pretty good. The dinner, not great. There are, however several restaurants within easy walking distance. I loved the jacuzzi, although there was no stopper for it. I had to use a washcloth to keep the water in. The staff were friendly […] and helpful. If you want to shop, there is a mall just down the road. Not much else to do in the immediate vicinity. Enjoyed the stay. Read moreGenuine Hotels.com guest review
"Good hotel that has a jacuzzi that fits two people"
Had a great time. The restrooms were very clean and the place smells great. One thing I liked about it was that it came with a microwave and a fridge to put stuff like drinks. Parking spaces are limited but it was located underground. Checkin process was easy and no hassle since I booked through online. House keeping was awesome as well and they did […] a great job with the room everyday. This place serves breakfast and dinner only on weekdays and food wasn't bad at all... Read moreGenuine Expedia guest review
"Close to shopping and shoreline"
Room could have been cleaner a lot of black hair on floor from previous customers yucky...Hotel could use a good cleaning i.e. carpet cleaning some overall maintenanceGenuine Hotels.com guest review
"Would not stay again."
The room had a very strong smell when we arrived. A/C was not turned on even as the temperatures reached 90 degrees that day.Genuine Expedia guest review
"Spend a little more, if you can; stay elsewhere."
This hotel was booked for me for a business trip. I suppose it was ok for the price, but having said that; pay a little more, get a better room.I would not recommed staying here. It is in DESPERATE need of updating, the carpets had way too many stains to feel confortable stepping on, and it's too close to a busy the street where it made for a noisy […] night. My stay included free breakfast and dinner "buffets"; although the breakfasts were decent (choice of omelettes or scrambled eggs, sausage, bacon, hashbrowns), the dinner offered was hardly a dinner buffet. They offered hamburger (no cheese) and fries.....oh, and chips and salsa. I had their dinner the first night; didn't go back the second night. My room had a jetted hot tub, but what appeared to be lack of cleanliness throughout the rest of the room left me no desire to even want to try the hot tub. Read moreGenuine Expedia guest review
"Nice hotel for price, area not so great."
Not in a great neighbor hood but felt safe. Good hotel for the price. It included dinner & breakfast that was surprisingly very good. The hotel is in the middle of being remodeled but they were not working while we were there. They have put in a lot of nice upgrades. Ours even had a kitchenette.Genuine Expedia guest review
"Good for short or extended business trip"
Nice size room, comfortable with working A/C and ceiling fan. Fridge and microwave were nice and would make this hotel useful for a longer business trip. Room also had a stove, however it looked old and not in the best condition (I didn't use it on my quick stay). Free dinner was also a nice bonus...fairly unimpressive, but definitely worth checking […] out (i.e. better than fast food). Read moreGenuine Hotels.com guest review
"hotel needs updating"
not the best hotel, but it was clean. Room definitely needed updating, although it did have a nice flat screen TV and a large Jacuzzi tub. Breakfast and dinner was ok, not that great. Stayed at the hotel for a concert at HP Pavillion.Genuine Hotels.com guest review
The traffic noise was probably the least of the worst from this hotel. The bed felt grimy. The room smelled horribly. I felt uncomfortable, especially having my daughter with me with the scent of marijuana smell as soon as I walked out of my room.One of my worst hotel experiences. Defintely not recommended and please dont go by the nice pictures in […] the advertisement.AVOID THIS PLACE!!!!!! One more thing you have 20 minutes to cancel the hotel if you dont like it and READ. It feels like a Motel no Hotel. This is definately not a 3 star hotel NOT EVEN 1. Read moreGenuine Hotels.com guest review
"Good price and kindness Hotel staff"
Good price with good hotel staff, but it's old hotel.Genuine Expedia guest review
"Very nice and comfortable"
Awesome WE WERE ABLE TO CHECK IN EARLY AND HAD A NICE AND QUITE ENVIRONMENT. OVERALL STAY WAS VERY VERY NICEGenuine Expedia guest review
"Not a great deal - don't be fooled."
When I went to check out the staff were not there and did not appear for several minutes. The elevator did not open when arrival on the first floor, so we had to go back up and then walk back down the stairs. The window of the room was open when we arrived and the light controls for the bathroom fell off when you tried to use them. The room was pretty […] kept up, but did give an uneasy feeling while being there. The beds are very uncomfortable and the TV had a lot of static. No clear service. The price was way too high for this room and in this area. The complimentary breakfast was the best thing about the place. Read moreGenuine Expedia guest review
The staff was very pleasant couldnt of asked for more from them. The complimentary breakfast was not so good. I didnt know that there was no pool when I booked the room, if there was a pool I never saw it. The vending machine on our floor only had drinks no snacks but the first floor had some.Genuine Expedia guest review
Rooms were really bad, handles missing off the drawers, and no deadbolt ib the door, not staying there anymore.Genuine Hotels.com guest review
"passing through on route to destination"
nice clean rooms, other than traffic noise from street it was a good place to stayGenuine Hotels.com guest review
One of my worst hotel experiences. After booking through hotels.com we arrive around 11pm and the hotel doesn't even have our information so we wait til near midnight to get everything straightened out(girl at front desk was very nice though). So after nearly an hour of waiting we get to our room and walk in and there are no blankets on the bed. So […] we think it is a mistake and maybe they just forgot so I go back down and tell her that we don't have a blanket she laughs and says that the new owners did away with blankets. ARE YOU SERIOUS?!? You only get like 3 sheets put together as bedding... Who in their right mind would buy a hotel and "do away with" blankets?? I dont see how this poace has 3 out of 5 stars that mist be a glitch! BEWARE!! Read moreGenuine Hotels.com guest review
"Extremely dated hotel in a bad neighborhood."
The room smelled like it was a smoking room that had been sprayed multiple times with Fabreeze to disguise the old odor! Old-style Crank-open windows that weren't working very well to let in fresh air!! I asked for another room, only to find that one even worse - and dirty! Those were the only two rooms available, so I stayed. But i didn't even want […] to use the bathtub because it looked old and dirty. I will let my friends know NOT to stay here! Read moreGenuine Hotels.com guest review
Its not a five star hotel however it is the best bang for your buck in the area. I was very impressed with the amount it cost and what we received. The location is perfect right off the freeway and a couple lights away from Santana Row and Valley Fair.Genuine Hotels.com guest review
very adequete place to stayGenuine Hotels.com guest review
"Good hotel, but not a three-star one."
This hotel is full of potentials. Unfortunately, that will require a good maintenance. I didn't see that so far. The room that I have stayed was good but, it was not in a good shape. Particularly, it isn't insulated. It was very noisy due to the activities from its surroundings. Also the wireless connection was not good. Making up for its short-comings, […] the hotel staffs were very friendly and helpful. Overall, I hope the owner is doing well. It is very bad to lose a hotel with full of potentials like this. Read moreGenuine Expedia guest review
"Nice, but run-down and dated"
First of all, the 'jetted bathtub', at least in our room, was a full size name brand Jacuzzi. I can't emphasize how awesome it was, but there was plenty of room. Given this was the primary reason we booked the room, I was thrilled. Other positives were that the bed and pillows were comfortable, and everyone we encountered was nice. -- Now the negatives […] -- there's no "view of the city", despite what is claimed. The entire hotel, including (especially) the appliances and such in our room, is very dated and well-worn. Not exactly /dirty/, per se, but that grimy dim look that comes with time. Overall a positive experience, not sure it was exactly worth what we paid for it, but next time I book a room in San Jose with a Jacuzzi as the primary attraction, I'll look up this hotel. Read moreGenuine Hotels.com guest review
Pretty sure we had a pimp and hookers staging in the next room....talked ALL night long. Floor of our room looked like bad stains of some kind and very outdated.Genuine Hotels.com guest review
"Valley Park Hotel"
I was in San Jose when my sister was in O'Connor Hospital. I needed a location close to the hospital (it's also right by the San Jose airport) and amenities were only a secondary concern. I checked out other reviews on Hotel .com and decided to make my reservation at Valley Park. I was pleasantly surprised...the room was mini suite size and included […] a kitchenette, complementary breakfast AND dinner (I wasn't there for dinner but breakfast included cook to order eggs and omletts). Parking was in the small private garage with easy access. Looks like an older hotel in an area that has become a high end shopping area. Great for its location to the hospital and economical which is just what I needed for this trip. I would stay here again if I needed a place close to O'Connor Hospital or somewhere else in San Jose close to the SJC airport! Read moreGenuine Hotels.com guest review
I was not happy with my stay there was an incident that happened across from my room where a very upset guy had kicked the room door in and I did not hear or see any policemen.Genuine Hotels.com guest review
"Spooky feeling.. Haunted?"
Uncomfortable feeling about this hotel.. Some kind of presence there. We seem to be the only guest staying in the hotel although it is the festive and holiday season. Also, the room looked dirty and tired..Defintely not recommended and don't be deceived by the nice pictures in the advertisement.Genuine Expedia guest review
"Expedia needs to connect closely with hotels manag"
The hotel itself was fine, other than noisy because of its location. Addionally, they are not very flexible with their rates when it comes to having dealt with booking through Expedia versus directly with them.Genuine Expedia guest review
"Would not stay at this hotel again"
There was no telephone service in my room, and the t.v. reception was spotty, at best. The reception staff is not friendly, and the hotel needs to be refurbished.Genuine Expedia guest review
Room is very clean. Loved the Jacuzzi.Genuine Hotels.com guest review
This is definately not a 3 star hotel. The food at the buffet was horrible...not that I really had high expectation for a hotel buffet. Very shady people staying there and super thin walls so you get to hear all the moaning next door. The worst night in a hotel I have ever had.Genuine Hotels.com guest review
It was noisy but okay for its price.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )