All hotels in London, England, United Kingdom
1 room, 2 adults
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Caxton Street 2, London, England, SW1H 0QW, United Kingdom, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.6 / 5Outstanding

Score breakdown (from 1,075 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.6
  • Comfort
    4.4
  • Condition
    4.6
  • Neighborhood
    4.6
5.0 / 5Outstanding
"Great stay near Westminster Abbey!"
Fantastic stay- able to accommodate early check in request- hospitable team- clean hotel- great hotel restaurant.
Genuine Hotels.com guest review
1 night trip Jun 6, 2015
Katie
US
5.0 / 5Outstanding
"Classy hotel right by Buckingham Palace"
The hotel was a few blocks away from Buckingham palace. We were at one bedroom suite . The room was very clean and the bathroom had a very nice shower facility. The staff members were very friendly and they booked afternoon tea party for us. It was an excellent experience.
Genuine Expedia guest review
Other trip Jun 5, 2015
Jonathan
US
5.0 / 5Outstanding
"Amazing"
Great location and 5 star quality will makes visiting London easy and fun
Genuine Expedia guest review
Other trip Jun 2, 2015
A Traveler
US
3.0 / 5Good
"Other options may be a better value"
We stayed for 2 nights and were unimpressed overall. The cost for the value is lacking. It is a nice property in a very convenient location, however there are no perks to staying here versus any other hotels in the area. The "deluxe king" room was on the small side, but clean and adequate.The toiletries provided were so heavily perfumed that we couldn't use them in the shower without coughing. We requested an extra bath towel which appeared once but was taken away and not replaced. Breakfast was not included in the rate and they wanted to charge my husband for a cup of coffee as we waited in the lobby for an early morning taxi. Really? For $385 a night you can't spare a cup of black coffee? We were awakened at midnight by repeated knocking on the door for "room service" (when we had not ordered anything) plus had a "do not disturb" card on the door due to an early morning checkout. They do not know what room orders food at midnight? The concierge had recommended a pub the night before that was unbelievably loud with mediocre food over one we had asked about. The next night we were tired after touring all day so opted for a "quick" dinner at the hotel bar of 2 burgers and a beer and a wine which was £70. We would recommend other options to stay in this area that provide more overall value. For $770 for just a room for 2 nights, in our opinion it just was not worth it.
Genuine Hotels.com guest review
2 night romance trip May 21, 2015
A Traveler
US
4.0 / 5Excellent
"Very comfortable and convenient"
This hotel is very close to many of the major sites in London and it was clean, nice and the service was good. I definitely recommend it for all of those reasons.
Genuine Hotels.com guest review
3 night family trip May 22, 2015
Susan
US
4.0 / 5Excellent
"Great location, excellent service"
Great location! Easy access to all major sites and the tube. Staff service is superb, and the hotel is very pretty with decent-sized rooms.
Genuine Hotels.com guest review
3 night trip with friends May 12, 2015
Amy
US
4.0 / 5Excellent
"Hotel heaven, check in not at all!"
The check-in process couldn't have been much worse. We waited for several hours and at 3:40 I finally went back to the desk to see if I could get an update. I don't know how long my room had been ready (we had been promised a call), but there are few things more frustrating in an international trip than sitting in a lobby (we had already gone to lunch) completely exhausted when you could have been in your room. with that one exception the service was personable, and over-the-top helpful
Genuine Hotels.com guest review
2 night romance trip May 18, 2015
Sharon
US
5.0 / 5Outstanding
"Perfect location and Stay!"
This was our first ever visit to London and our stay at St Ermin's was perfect! The staff was so helpful and always there for us and the location was ideal to allow us to walk to everything! We would definitely stay there again! Perfect in every way!!
Genuine Expedia guest review
Other trip May 20, 2015
Debrah
US
4.0 / 5Excellent
"Excellent stay"
We had an excellent stay. Staff were very helpful and friendly - especially concierge and door staff. Hotel is very well located for sightseeing and shopping.
Genuine Hotels.com guest review
3 night family trip May 14, 2015
Thomas
US
5.0 / 5Outstanding
"Wonderful Experience"
Nestled in a lush garden courtyard off St. James Park between Buckingham Palace & Westminter Abbey, this place is a gem. Standard room is small by U.S. standards, but perfectly workable & the norm for Europe. Highly recommend the champagne tea service. Pricy & well worth it. Staff was exceptionally helpful throughout. We utilized the concierge, restaurant, bar & valet without a single negative encounter. One note of caution - leave extra time when departing if headed to Heathrow or St. Pancras by car. The choice location amongst attractions means the driver will have difficulty avoiding traffic when events like parades cause diversions.
Genuine Hotels.com guest review
4 night romance trip May 8, 2015
A Traveler
US
5.0 / 5Outstanding
"excellent location, excellent staff"
you can have a great location (check), well appointed and stylish rooms (check) but what is truly amazing is the overall staff attitude and willingness to help and assist (yes not the norm in a london hotel!!!) - from the porters, concierge, receptionists (even at 4am) we could not fault them in 8 days - absolutely brilliant
Genuine Expedia guest review
Other trip May 12, 2015
dean
US
5.0 / 5Outstanding
"Fabulous Hotel and super helpful staff"
This hotel is superb and centrally located within walking distance to the best sights in London. The staff was super friendly and went out of their way to help with anything and everything. I would stay here again!
Genuine Expedia guest review
Other trip May 5, 2015
Dave
US
5.0 / 5Outstanding
"We'll be back"
Just great.
Genuine Hotels.com guest review
3 night business trip Apr 30, 2015
Thomas
US
4.0 / 5Excellent
I will get back in this cute place ...A smal paradise for Lovers and other people. Rémy Charrette
Genuine Venere guest review
Other trip Apr 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel in Westminster."
Quiet place, luxurious with wonderful amenities. Great breakfast offered each morning. Excellent experience overall in the heart of Westminster.
Genuine Expedia guest review
Other trip Apr 27, 2015
Julie
US
4.0 / 5Excellent
"Great stay in London."
Excellent hotel wit a helpful and attentive staff. Easy walk to Westminster Abbey, Houses of Parlaiment and the London Eye. The room was somewhat small, but we weren't there a lot. Far enough off the main streets to be quiet at night.
Genuine Expedia guest review
Other trip Apr 20, 2015
Lee
US
4.0 / 5Excellent
"Very convenient location in Westminster"
Very close to St. James Underground and St. James Park. Easy access to everything.
Genuine Expedia guest review
Other trip Apr 20, 2015
Susan
US
4.0 / 5Excellent
"Beautiful hotel in a convenient location"
Gorgeous lobby & entrance!The staff is very friendly & accommodating.The room was small, smaller than pictured, for a room with 2 dble beds.There was no extra couch/seating area, across from the 2 dble beds, as shown on their pictures. Only 1 person at a time could move from one side of the room to the other.That was the most irritating part of the room.(I have lived in Europe & am well aware that many things are smaller than in the USA.)It was very clean, and beautiful. Room service was fantastic!The location was PERFECT - so close to everything.It was definitely worth the cost, not having to spend extra travel time to get to places.The hotel bar was great - especially Maria, our server.She was fantastic!! What a great personality, and helped us on the nights when we came in after the kitchen had closed (Thank you so much, Maria!!) and she always made us feel welcomed. She is an excellent person to be the face/contact for St Ermins to your customers!! Make sure you visit the bee hives on the 3rd floor - neat! When both elevators work, we got down & up in a flash (we were on the 6th floor, the top floor).However, 1 of the 2 lifts broke down 1/2 way through our trip. The lift only holds up to 8 people & there were many times that we would have to take the stairs.Not a problem for us, but it may be for others. All in all, we would definitely recommend this hotel to families.
Genuine Hotels.com guest review
8 night family trip Apr 3, 2015
Stacey
US
5.0 / 5Outstanding
"Easter in London"
We arrived Good Friday and were warmly welcomed by the concierge and reception staff. Even though we arrived prior to the scheduled check-in time, our room was ready and we were immediately able to drop our things off, freshen up and head to Buckingham Palace, Big Ben and the eye which were within walking distance. The grounds though small have beautiful landscaping and there is even a Bee Hotel on the third floor roof top garden area. The lobby is impressive and our room was elegantly furnished as well. The gentlemen at the concierge desk were very helpful throughout our stay. Breakfast at the hotel was satisfactory and Easter dinner at the Caxton Grill was outstanding. The neighborhood was quiet and safe (across the street from the New Scotland Yard). Entrance to the Underground was around the corner and the bus stops were equally close by. We had a wonderful stay!
Genuine Expedia guest review
Other trip Apr 9, 2015
Dina
US
5.0 / 5Outstanding
"Awesome Hotel in London!!!!"
The hotel is amazing. Staff is wonderful, helpful and friendly. Room was spacious and clean. Breakfast was delicious.
Genuine Hotels.com guest review
1 night family trip Apr 2, 2015
cari
US
5.0 / 5Outstanding
"Excellent!"
Perfect location, helpful staff, gorgeous hotel! The family room was perfect for our family of 4 (2 adults 2 teens). Two bathrooms was so nice.
Genuine Expedia guest review
Other trip Apr 3, 2015
carolyn
US
5.0 / 5Outstanding
"Great Stay!"
Loved this hotel! Locations was great and room was very comfortable. Wouldn't have changed anything. We stayed in another hotel on this same trip that was "nicer" and we ended up liking St. Ermins much better.
Genuine Hotels.com guest review
4 night romance trip Mar 19, 2015
Elizabeth
US
4.0 / 5Excellent
"Enjoyable stay!"
It was a nice hotel in a great location, very charming. I would stay there again. I was pleasantly surprised when I arrived at 9am, I was able to check-in my room. Spent the day sight seeing with help from the conierge. He was also able to book me great seats at a musical for the same night I asked. Saw "Beautiful", it was wonderful. No complaints. I did not eat at the hotel as the prices were high on food, but typical of London.
Genuine Hotels.com guest review
1 night trip Mar 20, 2015
Debbie F.
US
4.0 / 5Excellent
"Nice hotel on quiet street"
Really enjoyed the stay. Centrally located, quiet street, close to tube station and good pubs.
Genuine Expedia guest review
Other trip Mar 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful hotel and staff"
The hotel was beautiful, the lobby was very classy, the staff was extraordinarily friendly and helpful and the location was perfect. It was easy walking distance to a number of great locations -- 10 minutes from Westminster Abby, 15 min from Parlement and Big Ben, the War Museam, and half an hour from Trafalgar Square. An easy walk to Victoria Station as well. Numerous nice restaurants and pubs within 5-10 minutes walking distance, and staff was great with suggestions and directions. Truly a surprise and delight. Could not have been happier!!
Genuine Expedia guest review
Other trip Mar 12, 2015
Dennis
US
5.0 / 5Outstanding
"Best hotel near everything"
The staff is the best. We arrived at hotel and they did not have our Room ready, so they asked us to wait a few minutes but my wife was sick (food poisoning from airplane i guess) the girl in charge notice my wife's face and gave us another room wich was better than the one we booked for the same fee . I really apreciate that so my wife. The cleaning ladies was the best too very kínd with my children . Everything was perfect
Genuine Expedia guest review
Other trip Mar 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel experience"
Beautiful hotel, apparently renovated around the time when London hosted the Olympics. One of the reasons we chose it was proximity to the St James Park tube station, so that we could take the train from Heathrow and back again, but the lines serving that station were closed for the weekend, and we had to take a taxi. "Superior" room was quite small, especially as we had 2 large and 2 small suitcases, but clean and modern, and not your standard, run-of-the-mill hotel room. Staff very helpful and friendly. Close walk to Buckingham Palace, just a little farther to Picadilly, Trafalgar Square. We would definitely stay here again.
Genuine Hotels.com guest review
1 night romance trip Feb 28, 2015
Carl
US
5.0 / 5Outstanding
I stayed at St Ermins about 30 yrs ago and always said I would love to return with my wife. It is now no longer with Strakis but with Marriott . The hotel has recently been refurbished and has lost some of the highlighting on the elegant plasterwork, but it is still a very elegant hotel and ranks for me as one of the best hotels in the World. Certainly in the class of the grand old hotels like the Fairmont in Vancouver, the Windsor in Melbourne and many others of the like. We would stay there again in a flash when in London.
Genuine Venere guest review
Other trip Feb 18, 2015
A Traveler
US
5.0 / 5Outstanding
Nice hotel, comfortable room, excellent staff. Overall a very nice result for the money. Will recommend to others.
Genuine Expedia guest review
Other trip Feb 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Classic and Convenient to Everything"
Primarily seems to be a business-oriented facility, but it was a nice treat. Food and breakfast service at their restaurant left something to be desired, and apparently this hotel is still rationing coffee from the second world war, but none of that is enough to keep St Ermin's from top ranking.
Genuine Hotels.com guest review
7 night romance trip Feb 4, 2015
John
US
5.0 / 5Outstanding
"Great location, great staff, great everything"
This is my 2nd stay at this hotel and I've come back for a reason. The facilities are very clean, room is comfortable, location is enviable, and the staff are very welcoming and friendly. On the duty manager even left me a welcome note in my room and remembered I had stayed there before. Rooms are very clean and breakfast is one of the better ones out there.
Genuine Expedia guest review
Other trip Feb 10, 2015
Slick
US
5.0 / 5Outstanding
"spa hotel"
Excellent location for visiting London. Nice sized room.
Genuine Hotels.com guest review
2 night family trip Feb 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location"
Hotel very beautiful clean and nice staff. Located near sights and underground.
Genuine Expedia guest review
Other trip Feb 3, 2015
A Traveler
US
4.0 / 5Excellent
It was just OK. For a luxury hotel, St Ermins needs more amenities. There were no tea service or bare bone bathroom amenities. Expected more. Great location though, and Caxton restaurant is recommended.
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
US
4.0 / 5Excellent
"Very good hotel"
Located in an excellent area. Underground just by the corner. Excellent staff. The lifters are small.
Genuine Expedia guest review
Other trip Feb 2, 2015
Ricardo
US
5.0 / 5Outstanding
Outstanding staff, lovely hotel, with lots of character.
Genuine Expedia guest review
Other trip Jan 31, 2015
A Traveler
US
4.0 / 5Excellent
"One night stay"
The area seemed shut down over the weekend but the hotel was beautiful!
Genuine Hotels.com guest review
1 night trip with friends Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Love it!!!"
It was a great experience ! The hotel staff was really nice and help full , the rooms where so clean and the bed was just fantastic!!!! The breakfast was delicious! The área around the hotel was the best, the tube was right in the córner St.James park 100 mts away , the Abbey 5 minutos walk or less! I hope to come back soon!
Genuine Expedia guest review
Other trip Jan 22, 2015
erika
US
5.0 / 5Outstanding
"Assisted in every way! Above & Beyond"
We did get lost walking back to Hotel, from Hop on Hop Off bus stop, but when I called hotel they stated we were right around the corner! Best part was the young man came & met us! Wonderful!
Genuine Hotels.com guest review
3 night romance trip Jan 10, 2015
Marilyn
US
4.0 / 5Excellent
"Great location in Central London"
Fantastic location for London - ez walk to Big Ben, Parliament, the Thames, Buckingham Palace and right at St James Park tube station for further excursions. Our 3rd stay here and always a delight.
Genuine Hotels.com guest review
2 night romance trip Jan 10, 2015
Eric
US
3.0 / 5Good
"View and Size of Room"
The hotel is absolutely beautiful. The staff are very professional. However, the room, while there were efforts to make the room functional, it was inadequately small, and the window looked out to the alley enclosed producing the effect of being, lack of a better term with no intention of insulting, imprisoned. In addition, booking with Expedia meant no reward to my Marriott reward card for the stay. Taking these into consideration, there may a need to evaluate the value of booking flight + hotel through Expedia.
Genuine Expedia guest review
Other trip Jan 11, 2015
London visitor
US
5.0 / 5Outstanding
"Awesome hotel"
Awesome hotel.friendly and extremely helpful and courteous staff Great location For sure will stay there again
Genuine Hotels.com guest review
4 night trip with friends Dec 31, 2014
Erich
US
4.0 / 5Excellent
"Pretty hotel but horrible room service."
We stayed for a week over New Years. Overall, the stay was nice. The decorations were festive and the building itself and lobby were lovely. The only problem I must point out is the extremely poor quality of the room service food. We ordered a few times. The portions were extremely small and supermarket type pre-packaged yogurt, etc. were just put on the tray in containers instead of being presented in a normal bowl. Our New Years Day breakfast, consisting of pancakes and French toast were so small, we actually laughed and made sure we hadn't ordered from the children's menu. The pancake order was 2 silver dollar sized pancakes, The French toast looked like it was a single piece of thin sandwich bread cut in half to make 2 pieces. We ordered late at night a few times as well as we didn't have many options. The food was rarely delivered hot and again, seemed store-bought and put together sloppily and without any care for taste or presentation. The coffee for 2 was always lukewarm and barely enough for 2 people to have a second cup. We tried ordering cappuccino instead and were given small cups that were only half full. I think this room service is honestly the worst I have had in my entire life, and I travel and stay in 4 and 5 star hotels quite frequently. Such a waste of money and was really contradictory to the rest of the hotel and the brand/image it tries to project.
Genuine Hotels.com guest review
8 night romance trip Dec 29, 2014
Nicole
US
4.0 / 5Excellent
"Good location but could use some improvements"
Great place but the room was very noisy -- specially because of the wooden floor of the room above us. The bed was not so comfortable -- too small. For the price you pay, it could be better.
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic Experience!"
Love this hotel. The service and staff were great and the food was superb - thank you Chef for accommodating our last minute request to try your food even though the kitchen was already closed. Great location too - short walk to the Buckingham Palace, Big Ben, London Eye and St. James Park. Will definitely stay at this hotel again. :)
Genuine Hotels.com guest review
3 night family trip Nov 22, 2014
Maila
US
3.0 / 5Good
Room with 2 queen size beds and 2 bathrooms. Over all a good impression, but we found waste under the beds. Very central in Londan, a the New Years fireworks could be seen from St. James Park.
Genuine Venere guest review
Other trip Jan 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Our Favorite Hotel in London"
This was our second stay at the St. Ermin's, truly our favorite in London. The architecture is charming, the staff are helpful and friendly, and the rooms, while small, are spotless and comfortable. The location is excellent, within short walking distance to many important tourist sites (Buckingham Palace, Westminster Abbey, The London Eye, etc.), and just 'round the block from the St. James tube station. We cannot wait to return!
Genuine Hotels.com guest review
4 night romance trip Dec 24, 2014
Michael
US
5.0 / 5Outstanding
"St. Ermins was a class act."
Great location and great hotel.
Genuine Hotels.com guest review
2 night romance trip Dec 27, 2014
Cristina
US
4.0 / 5Excellent
"Overall nice"
Enjoyed our stay. Best part was one room with two bathrooms for our family of 5. Close to sights!! Room was tight and not enough space for luggage and unpacking. Great breakfast and very clean.
Genuine Expedia guest review
Other trip Dec 30, 2014
Michelle
US
5.0 / 5Outstanding
Very nice place in a great location very close to the underground. Great service by all.
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
US
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