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"NO COMPLAINTS"Reviewed by a Hotels.com guest on May 6, 2012
I was not disappointed in any way. The location was easy to get to and a magnificient view from the room of Niagara Falls set the tone for the whole weekend. Dinning was great and service was above my expectations. What more can I say.
"great experience"Reviewed by a Hotels.com guest on May 5, 2012
great hotel with phenomenal service from the front desk staff. i noticed there were no robes in our room and mentioned it to the front desk as we left to visit the falls just so they were aware and i wouldnt get charged for them. i told them i really didnt need them. when we came back, there were 2 robes in the room, fresh cookies on the desk, new chocolates on the headboard, the bed was remade, and there was a hand-written note. could not have been happier with the stay
"Great location and large suits."Reviewed by a Hotels.com guest on May 5, 2012
The hotel was reasonably priced and a two minute walk from the falls! The rooms were nice (King sized beds!) but watch out for extra charges...they will charge you a hefty rate at the end of your stay for just one nights parking.
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Nice hotel"Reviewed by a Hotels.com guest on May 4, 2012
My major likings were the hotel room, location to major attractions, and the continental breakfast( the woman that serves it keeps all the ingrediants so i was able to eat some of the gluten free food)
Location.
Best Western Hotel & Conference Centre St. Catharines is situated in the heart of St. Catharines and regional attractions include Skylon Tower, Horseshoe Falls, and Niagara Fallsview Casino Resort. Additional regional attractions include Fallsview Indoor Waterpark and Casino Niagara.
Hotel Features.
Best Western Hotel & Conference Centre St. Catharines has a health club, an outdoor pool, and an indoor pool. This 3-star hotel features business amenities including a business center, small meeting rooms, and a meeting/conference room. Dining options at this business-friendly hotel include a restaurant and a bar/lounge. The staff can arrange business services and currency exchange. Additional amenities include a seasonal outdoor pool, a rooftop terrace, and a spa tub. Guest parking is complimentary.
Guestrooms.
The 141 air-conditioned guestrooms at Best Western Hotel & Conference Centre St. Catharines include safes and complimentary newspapers. Rooms have wireless Internet access. Televisions are equipped with satellite channels, video-game consoles, and complimentary TV Internet access. All accommodations provide desks along with free local calls (restrictions may apply). Bathrooms offer shower/tub combinations and hair dryers.
All units feature refrigerators and coffee/tea makers. Additional amenities include irons/ironing boards and windows that open. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Best Western Hotel & Conference Centre St. Catharines has a restaurant on site. Room service (during limited hours) is available.
An indoor pool, an outdoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a health club, a sauna, and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.
This guest did not leave a comment.
"Okay place"
This hotel was adequate. Bathroom was very small, but functional. We requested a wake-up call which never came. Had to get more washcloths, since only one was provided...they were brought promptly. TV cable was not working...although was later fixed. Room was clean enough, but smelled rather stale.
We arrived friday night to check in around 9:45. We got our keys and went to the room. Before even stepping over the threshold, all we could smell was SMOKE coming from the room. As a person with ASTHMA, I knew there was NO WAY I would be able to sleep in this room if I wanted to wake up healthy the next day. Let alone the fact that we were in St. Catherine's […] for a running race. There is no way I would have been able to run at all after sleeping in a smoke filled room. I went and spoke to the front desk and after pushing a bit and initially being told there was nothing they could do, we did get our room replaced with another that was free of smoke. Before the switch was made, he (Roy) did tell me because I booked with Hotels.com I would have to contact them. When I booked I was told it was a smoke free room and though I know they cannot control what guests do, THERE IS NO WAY THE CLEANING STAFF WOULDN'T HAVE BEEN AWARE OF THE SMOKE WELL BEFORE WE WERE TO ARRIVE. Unfortunately it added some unneeded stress. Like I said though, we were switched to a new room and were very happy with the accommodations. Just wish we didn't have to go through all that hastle in the first place. We ate breakfast at the restaurant in the hotel too and it was REALLY GREAT!!!!!!!!!! Read more
"best western st.catharines-close to QEW"
conveniant location,but the noises of people coming and going all night long was very disturbing. Maybe carpeting the hallways would cut down on the clickety clack of shoes on the hard floor which may help somewhat in noise reduction.
This guest did not leave a comment.
This guest did not leave a comment.
"Excellent Stay!"
The hotel was great, no complaints at all. The bed was very comfy and the room was clean. The front desk was very friendly. Great experience overall!
"Great Service Feb 11"
We arrived to find that our standard room was smack in the middle of about 10 young Hockey teams in town for a tounament. Tami at the counter was extremely good in noticing this and immedeately and with a smile offered us a free upgrade to a business room that was in another part of the Hotel entirely. It made our stay very pleasant indeed. Thank you […] Tami. You are what makes a for a memorable stay. Read more
"Best western st.catharines"
The experience was great, however, if going to niagara falls, it's not convenient to cab back and forth as no cabs want to take you to st.catharines. Hotel was nice - book on best westerns site though, we got charged more booking with hotels.com than we did booking on best westerns web site! Enjoy your stay! I sure did.
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