"GREAT HOTEL IN LONDON"
GREAT LOCATION. WELL KEPT. THE STAFF WAS VERY HELPFUL.Genuine Expedia guest review
"Location, accommodations & staff all great"
Staff was very nice. Computer w/ printer in the lobby to print boarding passes & an extra luggage storage room so we could check out, spend one more day in London, then come back for our bags for our late afternoon flight. Also let us use a UK power adapter & gave us an extra toothbrush. The breakfast was great w/ breads, croissants, scrambled & fried […] eggs, bacon, mushrooms, fruit, beans, waffles, sausage, juices, coffee, hot chocolate. The room had a fold out bed for our two children. Room was tight but manageable. Had a safe, iron, ironing board, & refrigerator where we just bought our own drinks & kept them in there instead of the buying from the mini bar. Had a full bathtub & shower together, toilet area was very small. Location at Tower Hill station is excellent. Three minute walk to Tower of London, Tower Bridge, & boat docs. Only a 10 minute tube ride back to central London. It's an easy tube ride from Heathrow, just one change at South Kensington, but it's about an hour ride. Check for maintenance being done on the Circle & District lines near the hotel. They completely closed the station near the hotel the entire weekend we were there & had to make alternate routes on the bus or walk 10 minutes away to another station, Aldgate East I think. If there's no weekend line construction, the location is excellent. If there is, expect bus 15 that stops at the station to be packed to the gills & it takes a while on the bus to get to Charring Cross. Read moreGenuine Expedia guest review
I travel a LOT, esp international. So I have seen plenty of good & bad hotels. And this hotel was great. Just a 5 minute walk to the Tube or DLR, or Tower of London. And great, friendly staff. Breakfast was great as well - tons in the buffet to choose from. I lucked out and got a high up room on the south side with a view of the Tower of London and […] Tower bridge. My one gripe is that they should give everyone strong wifi and not make just the "weak" wifi free. Read moreGenuine Hotels.com guest review
I had a comfortable staying in this hotel. Only one problem happened in my first night. I tried to make the water go down the sink in the bathroom by taken out the stopper, as I was doing so, feces were flowing back up from the pipes. It was a very disgusting incident. So my first night had to embrace it and clean up the sink. Since then, I used bottle […] water to rinse my mouth and wash my face. I didn't make a big deal and complain it to the front desk, its was because I want to see if it's continue to happen first. I gave it the benefit of doubt of that probably caused by the pipeline design. Thanks goodness, that was the only incident. Other than that Iam fine during the entire length of staying in this hotel. Read moreGenuine Hotels.com guest review
"Best Breakfast in town."
Hotel is within 2 minutes walk of the Tower Hill tube station and 5 minutes from the Tower of London. Lots of eating places nearby with a wide range of prices.Genuine Expedia guest review
"I would stay there again"
Very centric location, easy access to the Underground station and very nice costumer service!Genuine Expedia guest review
"Close to lots of great sights and the tube."
Nice and helpful staff. Very clean and kept up. Close to lots of great sights and the tube.Genuine Expedia guest review
Very close to the tube, plenty of restaurants and pubs close by. Rooms are a bit small but I think that is normal in London overall. Clean rooms and everything was pretty smooth.Genuine Expedia guest review
"Close to my venue"
The hotel was OK. But it's really annoying that you have to be charged exra for WiFi in the room, when this is standard in so many others. Had I seen this when I was booking I would have chosen a different hotel.Genuine Hotels.com guest review
"Great hotel for a London vacation"
Very nice hotel located immediately next to the Tower of London, Tower Hill Underground (subway) station and bus stop.Genuine Expedia guest review
Extremely satisfied and happy with the hotel. Very clean, comfortable and convenient to the tube and major lnadmarks. The service was excellent and the breakfast very satisfying.Genuine Hotels.com guest review
"Nine people in tow!"
We went with 9 people so we had 3 rooms. I still gave it a 5 star even with the 4 star for the comfort of the room. We, in the US, are too complacent with the things that we have so we expect the same. Our 4 star is a little different than their 4 star, hence the 4 star on the comfort of the room. The rooms were smaller than I expected. The pull out […] sofa bed was only comfortable for one adult (or 2 kids). Overall experience of the hotel was fantastic, however. The staff were always friendly regardless of the time. The breakfast included with the room rate was one of the best. Croissant every morning was always fresh and fluffy. The manager in the cafe was always doing what he can to accommodate the different parties that were queuing up so props to the cafe manager. The one take away I noticed that the service provided by the staff here was 5 star. I highly recommend this hotel for people travelling with families. The tube station was 2 minutes walks so very convenient. Read moreGenuine Expedia guest review
"Room for shower & sleep, this is the place!"
This hotel is located at a good location but a distance away from most of the attractions (Westminister) and action. I wasn't too happy with the service we got once we arrived at the hotel. It seems like they cater more to business people before families. I notice this when I was told to wait in the waiting area until they can get a room ready for me […] and my family. Another family was told the same thing. Two ladies come in and quickly they were given keys to their rooms. I stood waiting for 45 minutes. The room was pretty small compared to other rooms I've stayed in while in Europe and in Edinburgh. Our hotel standard rooms look like suites compare to the room at this hotel. I can tell you that although it was small it was clean. I would have to say that the rating was a 4 cause of housekeeping, being close to the tower of London and London Bridge. The bathroom was a little awkward. The toilet was in small closet with no sink. I had to go to the shower room next to the toilet room to wash my hand in the sink. Yeah, weird. The rug looks a little dated, but again it was OK. We only used the room to shower and sleep not so much to hang around in it. Hope this review was helpful. Read moreGenuine Expedia guest review
"good hotel for a family"
Hotel was neat and had good service. The location is somewhat far from many attractions but very close to the Tower hill underground station, which made it easier for us to travel. The bathrooms are weird since they only have tinted glass and not solid wall and this was somewhat uncomfortable.Genuine Expedia guest review
"Great hotel for everybody"
The hotel is a very good place for a family. And for everybodyGenuine Expedia guest review
My wife, two children and I had a very pleasant stay at the Novotel Tower Bridge. We found the location excellent and were able to make the most of our short stay in London. The Tower Bridge was accessible, and a subway stop was just metres from the front door. The hotel was clean and the staff were helpful to us and spent some time pointing us to the […] nearby sights and activities. The children - ages 10 and 11 - were happy with the accommodations and were also pleased with the access to the computers off the lobby. The only complaint we had was with the cost of the breakfast in the hotel. We were able to find a pub very nearby that served an excellent breakfast for much cheaper and we also went there for supper. The food was great and reasonably priced. Other than that, though, we had a wonderful stay at this hotel. Read moreGenuine Expedia guest review
"Good property, if a bit out of the way."
Good price for a hotel very close to the tube, but nothing else. As long as you are prepared to have to take the tube to visit any sites beyond the Tower of London it's a good deal.Genuine Expedia guest review
"Tower Hill Novotel, great location"
This hotel is located near the tube and the obviously the near theTower of London. Novotel was clean, the staff was always friendly and helpful and the check in process was a breeze. The hotel is located near several pubs and breakfast places and is very quiet on the weekends when the work week in the city ends. We enjoyed our stay very much and will […] consider staying there again when we visit London. Read moreGenuine Hotels.com guest review
"Novotel London Tower - Fancy!"
We stayed in this hotel for two nights during a stop in London coming back from other European travels and before returning to the US, so we were exhausted. We ended up spending almost a full day and a half in the room, and had quite a nice relaxing time. The pricing was expensive, but reasonable by London standards. The neighborhood is not really great, […] but then again, that's The City. That being said, the hotel was within walking distance of many tube stops. Not many good places to eat nearby, though this wasn't a problem as the hotel roomservice was pretty great! The room itself was very fancy and comfortable. The bathroom wasn't as clean and comfortable as I would've expected, but it still had a nice cool factor to it. The lack of complimentary internet was annoying. Had to pay an extra 10 pounds for 24 hours of it. Staff was generally friendly, and the room was pretty quiet. Read moreGenuine Hotels.com guest review
"Attractive hotel, okay location"
We enjoyed our stay at the Novotel because it was modern, clean and comfy. It was really close to the tower hill underground station so it was super easy to get around the city and to and from the airport or train terminals. And as the name suggests, it was only about a block from the tower bridge and tower of London. The downside was that if you want […] to see most of the rest of the city, it is not as close. The globe theatre and the Tate modern are reasonably close (25 min walk?), across the London bridge. The hotel is essentially in a financial district and you don't have many tempting options for food in the blocks surrounding it. I would recommend crossing over the tower bridge if you are looking for somewhere to eat that is walking distance from the hotel. Oh, also I found the Internet service (which is pricey at £10 per day) difficult to use. On my iPad, I had to re-log in constantly and it didn't stay connected when I switched apps. Could have been user error, but I haven't had that problem at other hotels on my trip. All in all, I would recommend this hotel to someone who is interested in doing a lot of walking or okay with taking the underground to most attractions in the city. Read moreGenuine Expedia guest review
"Perfect hotel in London (price/cleaniness/location wise)"
A 1 minute walk to the tubes, a 3 minutes walk to the trains, what more can one wish when you visit London for sightseeing? Two of London's most important sights (Tower and Tower bridge) are just around the corner. Rooms are well cleaned/maintained, not too spacious, but one, most likely, is only there for the nights. The hotel's good breakfast isn't […] cheap, but where is it in hotels these days?! If you travel with kids the average becomes a lot lower. Alternative breakfast location: 2 min walk. If we are to write anything negative about the hotel it's probably the fact that there's no concierge, which could cause a bit of waiting when you just want to drop off /collect your luggage or ask for directions. Read moreGenuine Expedia guest review
"everything was great, except london traffic"
great clean hotel. sauna didnt work , but steam room was hot, we used the gym, it is small but enough to swet. service was great, we had a special offer and couldnt find a fault. highly recomended.Genuine Hotels.com guest review
"Great stay again, thanks"
GreatGenuine Hotels.com guest review
Extremely well located just few minutes away from the Tower Hill tube station. Very friendly and highly helpful staff.Genuine Hotels.com guest review
Room was nice but space somewhat restricted with extra bed. I have stayed in bigger family rooms. Very happy with noise levels within room, quietest I've every stayed in. Bar was closed as it was being refurbished. Had I know this at time of booking I would not have booked.Genuine Hotels.com guest review
Overal the hotel was fine . Not enough seating for breakfast which was crowded . Overal quality of the breakfast was poor for a four star hotel . Tower hill tube station was always very crowded .Genuine Hotels.com guest review
"Ideal Location. Next to Tower Hill Tube Station."
Overall excellent. Staff very friendly and helpful. Plenty of options in the Buffet breakfast. Just one minor thing. Normally we would pay the hotel bill on departure. Didn't realize we had to pay in full on arrival. Might make that a bit more obvious when booking.Genuine Hotels.com guest review
Fabulous hotel. Clean, modern and comfortable. Staff also good.Genuine Hotels.com guest review
"Spacious comfy quiet rooms"
We have two young children and we were extremely pleased with our room. it was comfortable and very quiet. There was a heatwave during our stay and our room was pleasantly cool with the air con. The breakfast was plentiful and food fresh. We also had an evening meal and it was lovely and good value for money. All the staff were friendly and welcoming. […] I would recommend this hotel for anyone who has young children. Read moreGenuine Hotels.com guest review
Excellent location for any business visit to the "square mile". The hotel offers great service and good value for money.Genuine Hotels.com guest review
"Great location and Excellent Service"
Front desk staff was very courteous and helpful. Breakfast was great it had good variety of food and drinks along with a very attentive and pleasant staff. Hotel cleansiness was immaculate. Overall we enjoyed our stay and would definetely return however we suggest families rooms bathrooms does not offer any privacy due to clear see through windows, […] I suggest something needs to be done to cover windows especially whenever family are staying in same room. Thank you very much great service. Read moreGenuine Hotels.com guest review
"Excellent location, friendly staff, quiet room"
This hotel is situated in an excellent location 2 minutes walk from Tower Bridge tube station. Staff are friendly & helpful, rooms clean & well insulated from street noise, wifi is free & easy to access from room. We were given a room upgrade at chack in. Breakfast excellent quality & choice & staff very attentive.Genuine Expedia guest review
"Great location next to Tower Hill Station."
Staff from reception to bar we're excellent. very attentive to detail and accommodating special requests.Genuine Expedia guest review
"Great location - right behind the tower of London"
lovely hotel - very good location - right behind the tower of London - two minutes from the underground. Very helpful staff and good clean roomsGenuine Hotels.com guest review
"Novotel tower hill"
Excellent hotel highly recommended clean friendly great location for seeing all the sights of London child friendly toGenuine Expedia guest review
"Lovely hotel...lovely staff"
We arrived a bit stressed...the lady on reception was very warm and welcoming....gave the girls some gifts and upgraded us to a suite - fabulous start to our weekend thank you!Genuine Expedia guest review
"Good location - room tight for space"
Booked a Superior room + 2 beds for children Room well appointed if cramped when beds set out Good breakfast menu offered Staff very helpfulGenuine Expedia guest review
We stayed 28th May for 1 night. 2 adults 1 child aged 12yrs for a theatre break. Hotel was great apart from really smelly drains in room 418. On arrival at the hotel we were advised that our booking had been cancelled that morning (we had booked via hotels.com on 23rd May and had confirmation that it was fully paid and booking ref number) apparently […] there had been a technical difficulty with the card??? I was told my money would be refunded within 5-7 days (ridiculous as I had been told the payment wasn't taken so booking cancelled!!??) after 2 further attempts - with the same card we were booked in - an hour in all!! Novotel Staff were really helpful especially Thierry thanks Read moreGenuine Hotels.com guest review
"More 3* than 4*"
Having stayed in a number of 4* hotels, many in London I was disappointed with this hotel, we stayed in a very cramped room with our 2 children. Although I had booked a superior room there was no space at all once the sofabed had been made, so if staying more than 1 night it would be very difficult. The bathroom though is spacious and very clean. A […] few touches you would expect of a 4* were not there, eg no tissues in the room and the toiletries supplied were not great. Staff were friendly but breakfast more 3* than 4*. Location though is great for exploring Tower of London and is in a lovely part of London. Would not stay here again though. Read moreGenuine Hotels.com guest review
"nice hotel great location"
very good hotel clean with very helpful staff has excellent transport links very close by and within waliking distance to tower of london and tower bridge,Genuine Expedia guest review
room door not opning problem. every time i have to come reception. from 6th floor card not unloking door. we r drive 6 houre journey. 3 times i have to come reciption. same problem next day. bad exprinceGenuine Hotels.com guest review
"Nice Hotel, perfect location"
The hotel was very nice, clean, with friendly efficient staff and fullfilling breakfast to keep you going for a few hours while walking round London. It is located in a very famous area, just opposite the Tower of London, the tower bridge and HMS Belfast and this makes it an ideal place to stay if you want to do a lot of sightseeing. Both my kids […] thought that the hotel should be a 5-star as they found an x-box and computers to keep them busy while we had a quiet coffee. We really enjoyed our stay and we do hope to go back soon. Read moreGenuine Expedia guest review
"Our favourite location...."
We've stayed here a few times and cannot fault it. Great service, comfortable rooms and superb location. Thoroughly recommend!Genuine Hotels.com guest review
Fantastic view from the sixth floor room and amazing service. The children were given a pack of small gifts which was unexpected and always a nice touch. This kept them happy for a while. The room was small but as expected in central London. The parking recommendation was brilliant and appreciated the recommendation of a very reasonable option. The […] reason for my scoring of 4 was due to the smell of smelly socks in the room, after some airing this went away but still not pleasant. Overall a great place to stay and would highly recommend it. Read moreGenuine Hotels.com guest review
"Great central location, friendly and helpful staff"
Not cheap but great location, great staff, we had a 3 person room and there was plenty of space. Glass wall between shower and bedroom area is odd.Genuine Expedia guest review
"Nice hotel, close to Tower bridge."
Friendly, helpful staff. Excellent clean rooms and communal areas. Excellent breakfast (worth getting it with the whole price when booking) Excellent Elements restaurant, lovely food.Genuine Expedia guest review
Lovely welcome, the room itself was fantastic. Comfy bed, all the amenities you need, and superb shower/bathroom. The only downside is the price on the food. Would have loved to have breakfast there, but thought the prices were far too steep for what you got.Genuine Hotels.com guest review
"Great hotel - exceeded expectations"
Smart, spotless room, with nice features - thoughtfully designed. Great access to Tower Hill tube station (100 metres), for District and Circle lines. Major landmarks visible and nearby include: Tower of London, Tower Bridge, St Pauls and some modern buildings: The Gherkin, The Shard. Across the road is Doubletree Hilton. Go to top floor for a Skylounge […] drink (£££) and nice views. Read moreGenuine Expedia guest review
"close to were we wanted tobe even for disabled"
staff so friendly and courteus will use this hotel again in futureGenuine Expedia guest review
Very comfortable and a very good location to visit London.Genuine Hotels.com guest review
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