All hotels in London, England, United Kingdom
1 room, 2 adults
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10 Pepys Street, London, England, EC3N 2NU, United Kingdom, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 2,273 reviews)

  • Location
    Great location
  • Cleanliness
    Clean
  • Service
    Fantastic service
  • Vibe
    Awesome vibe
  • Breakfast
    Tasty breakfast
  • Amenities
    Great amenities
5.0 / 5Outstanding
"Excellent hotel, close to Underground Station."
Excellent staff. Very accommodating with regard to keeping luggage after checkout. Umbrellas were available without any fuss. Wonderful experience.
Genuine Expedia guest review
Other trip Nov 26, 2014
Percy
US
4.0 / 5Excellent
"Great Hotel - Currently being renovated"
Hotel currently under room construction. Work started at 7am, so no chance of sleeping in. Also lost power in the morning one night due to construction, but was restored within an hour.
Genuine Hotels.com guest review
5 night business trip Nov 15, 2014
Casey
US
4.0 / 5Excellent
Great central location. Front staff very helpful.
Genuine Expedia guest review
Other trip Nov 22, 2014
A Traveler
US
3.0 / 5Good
"Unbelievable Noise during maintenance."
For a Novotel, due to its City location, this is expensive. Booked online, checked in at the front desk, and get the key card to get to my room. ONLY when i get in the lift to my room, is there any apology for any disruption whilst they carry out essential maintenance, i thought nothing of it - every hotel has maintenance of course. That is - until 9am in the morning. Most people are awake, and have gone for work hours before, i get that, but say (like i did) you want to do some work in ur room before you leave, or make a phone call, or watch a bit of telly. No Chance. The noise from the drilling / under-pinning or whatever racket was going on was completely over-whelming. I raised all this at the front desk, that i should have been warned before booking and checking in. But, i merely got a shrug of the shoulder, with a muted, barely worth it apology. Not impressive, and this will not be a hotel of choice for me going forward.
Genuine Hotels.com guest review
1 night business trip Nov 6, 2014
Neil
US
5.0 / 5Outstanding
"Great hotel, great location"
Great location - right next to Tower Hill tube stop. Very close to Tower of London - in fact we had a fantastic view of Tower and Bridge. Rooms were small but very comfortable and actually fine for three of us using the comfortable sofa bed. Beds were comfortable, good shower, nice bathroom. Breakfast was fine but expensive if not included in the room rate. Tip is to walk to Spitalfields market or St Katherine's Dock for restaurant choices.
Genuine Expedia guest review
Other trip Oct 15, 2014
Linda
US
3.0 / 5Good
"Recommended if you're staying in that neighborhood"
decent hotel. not incredible, but certainly not bad. great breakfast in the lobby
Genuine Hotels.com guest review
4 night business trip Sep 28, 2014
Ryan
US
5.0 / 5Outstanding
"Perfect hotel for us and oh so close to tube."
Loved our stay here at the Novotel Tower Bridge. Pleasant staff, good food, clean safe surroundings in a snug area near the Tower Bridge and The Tower of London. Excellent hotel choice for us and we will return to this hotel again....for sure!
Genuine Expedia guest review
Other trip Sep 30, 2014
al gal
US
4.0 / 5Excellent
"Small Rooms ... Good Location & Service"
I would have liked a larger room for the price I paid. Our room was extremely small, there was hardly any space in the room to walk around, especially with luggage. Hotel is in a good location ... walking distance from tower of london and tower bridge. The neighborhood is mostly all business offices. Plenty of places to eat around the area. Some decent bars also in the neighborhood. Tube station is also at a walking distance. Overall it was a good stay.
Genuine Hotels.com guest review
3 night family trip Sep 5, 2014
GT
US
3.0 / 5Good
"Overrated"
Room smelled funny but hotel was fully booked so couldn't switch. Room layout was awkward. Arrived with 3 large bags and there was no staff at entrance to help. Despite high price no breakfast was included. At least internet was free.
Genuine Hotels.com guest review
2 night business trip Sep 9, 2014
HJS
US
4.0 / 5Excellent
"Excellent location, good hotel"
Overall, a good hotel. Very close to the Tower of London and tube stations. Quality of food in hotel was good. Staff was helpful and nice. I would stay here again and will recommend to friends or family.
Genuine Hotels.com guest review
3 night family trip Sep 2, 2014
Sachin
US
5.0 / 5Outstanding
"Close to underground and site seeing places."
Located in the heart of the town with peaceful environment like the suburb.
Genuine Expedia guest review
Other trip Aug 18, 2014
A Traveler
US
4.0 / 5Excellent
"Good Experience & Good Value"
Great Location and a great breakfast buffet! Make sure it is included in the cost. The rooms are small but well designed. It was quite tight for two adults and 2 young teenagers - but it worked because we were seldom in the room. I thought if was interesting that not one of the staff members had a British accent. It seemed that most were French. We did have a problem with a plugged sink but they responded quickly and resolved the issue. Overall - a good experience & a good value!
Genuine Hotels.com guest review
5 night trip Aug 2, 2014
Michael
US
4.0 / 5Excellent
Good. Easy access to Tower Hill. That was the best for us
Genuine Expedia guest review
Other trip Aug 8, 2014
Vijay
US
5.0 / 5Outstanding
"Excellent comfort"
We are a family of four. (2 adults, 2 teen boys) We shared a Superior Room with Sleep sofa. While the room was small as expected, it was VERY comfy and clean and up to date. The staff was more than helpful and very polite. Our reservation went very smoothly. Best of all it is right cross the street from the Tower of London! If you are a tourist it's great. They have a few family offers but we found the nearby pubs to suit us just fine. VERY convenient and comfortable. Thumbs up.
Genuine Expedia guest review
Other trip Aug 3, 2014
Stacey
US
4.0 / 5Excellent
"Nice hotel for family vacation"
Had a nice stay with my wife and two kids. Easy access to the rest of London.
Genuine Expedia guest review
Other trip Aug 3, 2014
A Traveler
US
4.0 / 5Excellent
"Quick 2 night stop in London"
Nice hotel with a nice location. Very close to the Tower Bridge, not so close to Picadilly Circus/Trafalgar Square. Modern, clean. Staff seemed very young and somewhat inexperienced, but got the job done Ok. Overall, decent value for the location, but can't say I was blown away.
Genuine Hotels.com guest review
2 night family trip Jul 18, 2014
A Traveler
US
2.0 / 5Fair
"Beware no air conditioning and very poor service."
Hotel claims air conditioning in description, but only climate control fan in room that does not really cool down room well. Informed hotel staff of problem after first night, but nothing was done (no follow up) for the next two nights. Room was very hot and extremely uncomfortable. Manager offered apology after check out without adequate explanation of why nothing was done.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
US
3.0 / 5Good
"Nice location, Room clean but some staff not good."
Everything Just ok. Staff service very poor, rude .
Genuine Expedia guest review
Other trip Jul 9, 2014
joy
US
4.0 / 5Excellent
"Good hotel to stay for a weekend"
I stayed in a hotel with my daughter (11 y.o.). Quite enough room for both of us. Clean bathroom, separate toilet, which is also quiet comfortable. Nice staff. Breakfast is also sufficiently good. Very close to underground station Tower Hill
Genuine Expedia guest review
Other trip Jul 8, 2014
Veronica
US
4.0 / 5Excellent
"Great location, a somewhat reasonably priced hotel"
We spent 3 nights at this hotel, and it is a proper 4-star hotel. The location is great, just a short walk from Tower Hill underground station. We walked to the Tower of London and Tower Bridge as well. The bedding was quite comfortable, enough for a family of 4. The staff was quite helpful. The only downside is that there was construction nearby during our stay, and there was very loud jackhammer in the morning.
Genuine Hotels.com guest review
2 night family trip Jul 2, 2014
Peter
US
5.0 / 5Outstanding
"London Vacation 2014"
Clean room, quiet hotel nice location near London Tower & Bridge and walking distance to tube taking us everywhere. Busy business district , could use more local pubs
Genuine Expedia guest review
Other trip Jul 3, 2014
John
US
5.0 / 5Outstanding
"Great hotel, great location, family friendly"
Really nice hotel in heart of London near a very convenient tube station.
Genuine Expedia guest review
Other trip Jun 30, 2014
Lindy
US
4.0 / 5Excellent
"Nice hotel by the Tower of London"
Had a good stay at this hotel, which is a short walk to the London Tower and the Tower Bridge. We also were able to walk to the Tate Modern and the Globe Theatre on the South Bank, both only about a mile away. Very friendly and helpful staff.
Genuine Expedia guest review
Other trip Jun 27, 2014
Rich
US
1.0 / 5Poor
"A bad experience."
The air condition was not working, and the room smelled really bad. I called down to the front desk and all they could offer me was a suggestion to open the window. They said no other rooms were available that we could move to, and did not have anyone that could fix it since it was later in the day. A staff member did ran upstairs with a waiver for me to sign for the open window in case damage or injury should occur with the window open, so the hotel would not be liable. At checkout the staff member should have offered me some discount but did not. The worse hotel experience ever.
Genuine Expedia guest review
Other trip Jun 20, 2014
Pich
US
2.0 / 5Fair
"The room smell bad!"
The rooms are pretty small, they don't have a double beds that makes very uncomfortable stay!!
Genuine Expedia guest review
Other trip Jun 15, 2014
Craig
US
5.0 / 5Outstanding
"Great place close to everything"
6 night stay sightseeing London, Windsor and Cambridge. Very close to transportation and historic sites. Great close by restaurants. Wonderful staff.
Genuine Expedia guest review
Other trip Jun 13, 2014
Family
US
4.0 / 5Excellent
Front deak staff not helpful at all or friendly.
Genuine Hotels.com guest review
3 night business trip May 21, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel - Center Location"
Great Hotel - Center Location
Genuine Expedia guest review
Other trip May 29, 2014
A Traveler
US
2.0 / 5Fair
There are a few hotels in the same the same area that exceed the quality of this hotel at more or less the same price. I don't want to slam the hotel chain as I have stayed at the Novotel Times Square New York on numerous occasions and found it quite acceptable but this hotel is far from being in the same category.
Genuine Expedia guest review
Other trip May 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Clean,Courteous and Comfortable"
The staff made us feel welcome, and went out of their way to attended to our every need. The rooms were clean, comfortable, nicely designed with hookups for any and all our electronic devices. Transportation weather bus, cab, or tube were just a step or two out the door of the hotel. There was a nice close playground just opposite the London Towers, toward the end of the day we brought the grandchildren to play, the backdrop of the London Towers Bridge and the Roman Wall, this made for a life time of memories.
Genuine Expedia guest review
Other trip May 1, 2014
Glenn
US
5.0 / 5Outstanding
"Clean,Courteous and Comfortable"
The staff made us feel welcome, and went out of their way to attended to our every need. The rooms were clean, comfortable, nicely designed with hookups for any and all our electronic devices. Transportation weather bus, cab, or tube were just a step or two out the door of the hotel. There was a nice close playground just opposite the London Towers, toward the end of the day we brought the grandchildren to play, the backdrop of the London Towers Bridge and the Roman Wall, this made for a life time of memories.
Genuine Expedia guest review
Other trip May 1, 2014
Glenn
US
5.0 / 5Outstanding
"Wonderful stay!"
Recently stayed at this hotel for spring break. Convenient to the tube, Tower of London, and the rest of the city. Got theater tickets at the front desk and got recommendations each morning of areas of interests, so very pleased with our great stay!
Genuine Hotels.com guest review
3 night trip Apr 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Decent hotel close to metro and th hostorical cent"
Great location, excellent accomodation (executive rooms) for london for the price (we have been upgraded) Breakfast limited, better to go opposite to the natural foods restaurant
Genuine Expedia guest review
Other trip Apr 7, 2014
A Traveler
US
5.0 / 5Outstanding
"great hotel for family in great location!"
Room was comfortable, staff very helpful, breakfast fantastic and location was spot on! Loved having tea and biscuits in the room.
Genuine Expedia guest review
Other trip Apr 6, 2014
A Traveler
US
4.0 / 5Excellent
"Easy access 2 Tower Hill tube. Gd breakfast!"
We stayed on two different occassions, once in a Standard and the other in a Superior Room. The Superior was nicer although pricier. I would consider next time paying the higher price for the better room. Breakfast was good with lots of choices including healthy choices. The staff could not have been more friendly and helpful. There were always plenty of people around to assist, willingly and with a smile. Good bar with the Premier League and La Liga games. I would definitely stay there again.
Genuine Expedia guest review
Other trip Apr 1, 2014
Jonathan
US
5.0 / 5Outstanding
"Modern"
The staff was helpful and pleasant. The room was modern and comfortable. There is free WiFi, a Bose music system that also charges your iPod or iPhone, aplace to hook-up a laptop and there is a wireless keyboard to surf the internet with the TV. The bathroom was spacious and beautifully designed. The shower wall is also a wall near the bed. You must flip a switch to change the shower wall from clear to opaque. This is an unusual design feature. Enjoyed a buffet style breakfast with the choice of a full English breakfast or a continental breakfast.
Genuine Expedia guest review
Other trip Nov 25, 2013
A Traveler
US
3.0 / 5Good
"Location and only location"
The hotel is not bad but not a 4 star hotel. It is very basic.
Genuine Expedia guest review
Other trip Nov 20, 2013
Anna
US
4.0 / 5Excellent
"Nice hotel with friendly personnel"
We stayed with our two children in a family room and enjoyed our stay very much. Very friendly personnel and good service.
Genuine Expedia guest review
Other trip Oct 20, 2013
A Traveler
US
3.0 / 5Good
""Meh" for the money."
There's nothing expressly wrong with this hotel. Good location if your business is near London Bridge. But when you're paying over $300/night for a bed, one hopes the accommodations to be a little nicer than a holiday inn express level, ya know? It's all there in the room: hair dryer, iron and ironing board, coffee maker. Appreciate the free wi-fi, though the free speed would not support smooth streaming. As for ambience, I don't think there was a time I left my room - day or night - when I didn't encounter a housekeeper's service cart in the hallway. Finally, 15 GPB for breakfast buffet with some of the worst coffee ever? Well, let's just say it did not blow my socks off.
Genuine Expedia guest review
Other trip Oct 5, 2013
Liz
US
4.0 / 5Excellent
"very nice hotel, easy access to Tower of London."
Staff were very helpful when I needed to order a taxi, or print out my boarding passes. The breakfasts were always hot and the food was great. The dining room staff were very courteous.
Genuine Expedia guest review
Other trip Sep 25, 2013
Stu
US
4.0 / 5Excellent
"Nice hotel and location, but don't make a call."
The hotel was clean and well equipped. The hotel was conveniently located near the Tower Hill metro station and the Thames river walk. Don't make any outgoing calls as two local calls to the local Eurostar office (twenty minutes in total) cost me an exorbitant hundred pounds!
Genuine Hotels.com guest review
4 night family trip Sep 4, 2013
RobBon
US
3.0 / 5Good
"Nice hotel. Nice too small room for a family room"
Day noise due a construction beside. Late night noise Caused by young people leaving bars around hotel
Genuine Expedia guest review
Other trip Sep 6, 2013
A Traveler
US
4.0 / 5Excellent
"Great Place to Stay"
The location was very convienient, next to the tube and the Tower of London. Staff was very helpful, and went out of their way to assist us. Only issues were the room was somewhat smaller than I expected, and the air conditioning was not adequate, given the hot weather during our visit, but these were relatively minor inconvieniences, particularly given the relatively low price for the room. I would certainly stay there again.
Genuine Hotels.com guest review
2 night family trip Aug 23, 2013
Bill S.
US
5.0 / 5Outstanding
"Great London Stop Over"
The location of this hotel was perfect. We were able to walk to very good dining options as well as walk to the sightseeing bus. The hotel personnel were very friendly and helpful. Our room was clean and comfortable. We look forward to another trip to London and would definitely stay at the Novotel Tower Bridge again.
Genuine Hotels.com guest review
1 night trip Aug 30, 2013
Walt and Donna
US
4.0 / 5Excellent
"Perfect location, friendly staff"
Great location with many options walking distance. Staff very friendly!
Genuine Hotels.com guest review
2 night family trip Aug 16, 2013
Mark
US
4.0 / 5Excellent
"Dover Cruise"
Very, very small room for a family of four. Air conditioner not satisfactory.
Genuine Hotels.com guest review
3 night family trip Aug 17, 2013
Dover Cruise
US
4.0 / 5Excellent
"Very good location"
Everything about the hotel was good especially the location. However, there was no drawer to put the cloth. Small room but the bed was comfortable.
Genuine Expedia guest review
Other trip Aug 20, 2013
Family traveler
US
5.0 / 5Outstanding
"with very pleasant & comfortable stay."
its all worth having this hotel. i thanked expedia for giving us this superb hotel to stay in. no adjectives is enough on how grateful we are for a comfortable stay in london at novotel tower bridge hotel branch.
Genuine Expedia guest review
Other trip Aug 16, 2013
doreen
US
3.0 / 5Good
"Good vaule"
Overall ok, staff was friendly and room clean. However the Ac wasn't really cooling much and it was hot! The breakfast buffet had good variety and location was not so bad a little walking distance from main attractions. No really true amenities at the hotel for children besides Xbox game in the lobby.
Genuine Hotels.com guest review
3 night family trip Jul 31, 2013
Erika
US
4.0 / 5Excellent
"Good location, carpet needs replacement"
The hotel is great. Fantastic location, literally a minute from the underground. Great breakfast buffet for a short stay (may get boring for longer stay as the menu is same everyday) The room was good, but the carpet was dirty. Needs new carpet in the room.
Genuine Hotels.com guest review
3 night family trip Aug 8, 2013
A Traveler
US
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