All hotels in London, England, United Kingdom
1 room, 2 adults
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10 Pepys Street, London, England, EC3N 2NU, United Kingdom, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 2,128 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.2
  • Condition
    4.5
  • Neighborhood
    4.4
4.0 / 5Excellent
Front deak staff not helpful at all or friendly.
Genuine Hotels.com guest review
3 night business trip May 21, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel - Center Location"
Great Hotel - Center Location
Genuine Expedia guest review
Other trip May 29, 2014
A Traveler
US
2.0 / 5Fair
There are a few hotels in the same the same area that exceed the quality of this hotel at more or less the same price. I don't want to slam the hotel chain as I have stayed at the Novotel Times Square New York on numerous occasions and found it quite acceptable but this hotel is far from being in the same category.
Genuine Expedia guest review
Other trip May 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Clean,Courteous and Comfortable"
The staff made us feel welcome, and went out of their way to attended to our every need. The rooms were clean, comfortable, nicely designed with hookups for any and all our electronic devices. Transportation weather bus, cab, or tube were just a step or two out the door of the hotel. There was a nice close playground just opposite the London Towers, toward the end of the day we brought the grandchildren to play, the backdrop of the London Towers Bridge and the Roman Wall, this made for a life time of memories.
Genuine Expedia guest review
Other trip May 1, 2014
Glenn
US
5.0 / 5Outstanding
"Clean,Courteous and Comfortable"
The staff made us feel welcome, and went out of their way to attended to our every need. The rooms were clean, comfortable, nicely designed with hookups for any and all our electronic devices. Transportation weather bus, cab, or tube were just a step or two out the door of the hotel. There was a nice close playground just opposite the London Towers, toward the end of the day we brought the grandchildren to play, the backdrop of the London Towers Bridge and the Roman Wall, this made for a life time of memories.
Genuine Expedia guest review
Other trip May 1, 2014
Glenn
US
5.0 / 5Outstanding
"Wonderful stay!"
Recently stayed at this hotel for spring break. Convenient to the tube, Tower of London, and the rest of the city. Got theater tickets at the front desk and got recommendations each morning of areas of interests, so very pleased with our great stay!
Genuine Hotels.com guest review
3 night trip Apr 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Decent hotel close to metro and th hostorical cent"
Great location, excellent accomodation (executive rooms) for london for the price (we have been upgraded) Breakfast limited, better to go opposite to the natural foods restaurant
Genuine Expedia guest review
Other trip Apr 7, 2014
A Traveler
US
5.0 / 5Outstanding
"great hotel for family in great location!"
Room was comfortable, staff very helpful, breakfast fantastic and location was spot on! Loved having tea and biscuits in the room.
Genuine Expedia guest review
Other trip Apr 6, 2014
A Traveler
US
4.0 / 5Excellent
"Easy access 2 Tower Hill tube. Gd breakfast!"
We stayed on two different occassions, once in a Standard and the other in a Superior Room. The Superior was nicer although pricier. I would consider next time paying the higher price for the better room. Breakfast was good with lots of choices including healthy choices. The staff could not have been more friendly and helpful. There were always plenty of people around to assist, willingly and with a smile. Good bar with the Premier League and La Liga games. I would definitely stay there again.
Genuine Expedia guest review
Other trip Apr 1, 2014
Jonathan
US
5.0 / 5Outstanding
"Modern"
The staff was helpful and pleasant. The room was modern and comfortable. There is free WiFi, a Bose music system that also charges your iPod or iPhone, aplace to hook-up a laptop and there is a wireless keyboard to surf the internet with the TV. The bathroom was spacious and beautifully designed. The shower wall is also a wall near the bed. You must flip a switch to change the shower wall from clear to opaque. This is an unusual design feature. Enjoyed a buffet style breakfast with the choice of a full English breakfast or a continental breakfast.
Genuine Expedia guest review
Other trip Nov 25, 2013
A Traveler
US
3.0 / 5Good
"Location and only location"
The hotel is not bad but not a 4 star hotel. It is very basic.
Genuine Expedia guest review
Other trip Nov 20, 2013
Anna
US
4.0 / 5Excellent
"Nice hotel with friendly personnel"
We stayed with our two children in a family room and enjoyed our stay very much. Very friendly personnel and good service.
Genuine Expedia guest review
Other trip Oct 20, 2013
A Traveler
US
3.0 / 5Good
""Meh" for the money."
There's nothing expressly wrong with this hotel. Good location if your business is near London Bridge. But when you're paying over $300/night for a bed, one hopes the accommodations to be a little nicer than a holiday inn express level, ya know? It's all there in the room: hair dryer, iron and ironing board, coffee maker. Appreciate the free wi-fi, though the free speed would not support smooth streaming. As for ambience, I don't think there was a time I left my room - day or night - when I didn't encounter a housekeeper's service cart in the hallway. Finally, 15 GPB for breakfast buffet with some of the worst coffee ever? Well, let's just say it did not blow my socks off.
Genuine Expedia guest review
Other trip Oct 5, 2013
Liz
US
4.0 / 5Excellent
"very nice hotel, easy access to Tower of London."
Staff were very helpful when I needed to order a taxi, or print out my boarding passes. The breakfasts were always hot and the food was great. The dining room staff were very courteous.
Genuine Expedia guest review
Other trip Sep 25, 2013
Stu
US
4.0 / 5Excellent
"Nice hotel and location, but don't make a call."
The hotel was clean and well equipped. The hotel was conveniently located near the Tower Hill metro station and the Thames river walk. Don't make any outgoing calls as two local calls to the local Eurostar office (twenty minutes in total) cost me an exorbitant hundred pounds!
Genuine Hotels.com guest review
4 night family trip Sep 4, 2013
RobBon
US
3.0 / 5Good
"Nice hotel. Nice too small room for a family room"
Day noise due a construction beside. Late night noise Caused by young people leaving bars around hotel
Genuine Expedia guest review
Other trip Sep 6, 2013
A Traveler
US
4.0 / 5Excellent
"Great Place to Stay"
The location was very convienient, next to the tube and the Tower of London. Staff was very helpful, and went out of their way to assist us. Only issues were the room was somewhat smaller than I expected, and the air conditioning was not adequate, given the hot weather during our visit, but these were relatively minor inconvieniences, particularly given the relatively low price for the room. I would certainly stay there again.
Genuine Hotels.com guest review
2 night family trip Aug 23, 2013
Bill S.
US
5.0 / 5Outstanding
"Great London Stop Over"
The location of this hotel was perfect. We were able to walk to very good dining options as well as walk to the sightseeing bus. The hotel personnel were very friendly and helpful. Our room was clean and comfortable. We look forward to another trip to London and would definitely stay at the Novotel Tower Bridge again.
Genuine Hotels.com guest review
1 night trip Aug 30, 2013
Walt and Donna
US
4.0 / 5Excellent
"Perfect location, friendly staff"
Great location with many options walking distance. Staff very friendly!
Genuine Hotels.com guest review
2 night family trip Aug 16, 2013
Mark
US
4.0 / 5Excellent
"Dover Cruise"
Very, very small room for a family of four. Air conditioner not satisfactory.
Genuine Hotels.com guest review
3 night family trip Aug 17, 2013
Dover Cruise
US
4.0 / 5Excellent
"Very good location"
Everything about the hotel was good especially the location. However, there was no drawer to put the cloth. Small room but the bed was comfortable.
Genuine Expedia guest review
Other trip Aug 20, 2013
Family traveler
US
5.0 / 5Outstanding
"with very pleasant & comfortable stay."
its all worth having this hotel. i thanked expedia for giving us this superb hotel to stay in. no adjectives is enough on how grateful we are for a comfortable stay in london at novotel tower bridge hotel branch.
Genuine Expedia guest review
Other trip Aug 16, 2013
doreen
US
3.0 / 5Good
"Good vaule"
Overall ok, staff was friendly and room clean. However the Ac wasn't really cooling much and it was hot! The breakfast buffet had good variety and location was not so bad a little walking distance from main attractions. No really true amenities at the hotel for children besides Xbox game in the lobby.
Genuine Hotels.com guest review
3 night family trip Jul 31, 2013
Erika
US
4.0 / 5Excellent
"Good location, carpet needs replacement"
The hotel is great. Fantastic location, literally a minute from the underground. Great breakfast buffet for a short stay (may get boring for longer stay as the menu is same everyday) The room was good, but the carpet was dirty. Needs new carpet in the room.
Genuine Hotels.com guest review
3 night family trip Aug 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent base in London"
Excellent location for sightseeing, close to rail, fantastic staff, comfortable and clean rooms. Only downside was getting there from Heathrow during afternoon commute.
Genuine Hotels.com guest review
3 night family trip Jul 3, 2013
Andrew
US
5.0 / 5Outstanding
"Great Location"
Comfortable hotel with a great location for access to tube, trains, and buses.Very family friendly.
Genuine Hotels.com guest review
6 night trip Jul 30, 2013
A Traveler
US
4.0 / 5Excellent
"Good location near London Tower Bridge"
Rooms are small but we managed with four in the room. Queen Bed for parents with a couch that made into a bed and a trundle bed for our two sons. Very Close to Tower Hill Underground station. Fairly good breakfast buffet.
Genuine Expedia guest review
Other trip Aug 6, 2013
Robbin
US
3.0 / 5Good
"Nice hotel close to the tube & Tower of London"
No complaints about the location. It's nice to be able to walk out of hotel the first morning to visit the Tower of London before the crowds arrive. with Tower Hill station just a block away, it was convenient to get to and from hotel using the tube. We were upgraded to the Executive room which had a pamphlet that stated free waters, but we were charged anyway because it wasn't included in the upgrade. How rude! we didn't ask for an upgraded room, we did ask for a room that slept 3 and had assumed we would get a sofa bed. Instead we had a rollaway bed that consumed all the floor space. Plus there were only 2 towel sets for our family of 3. We found the check in and check out staff to be quite rude. hotel food was expensive so we ate in nearby pubs with views overlooking tower bridge.
Genuine Expedia guest review
Other trip Jul 29, 2013
guest
US
3.0 / 5Good
"Mainly for business travelers; works for families"
I think that this hotel is primarily for business travelers, but space-wise, two adjoining rooms worked well for our family of six. If you are traveling with kids, the hotel breakfast is very expensive. The best inexpensive choices for food are right across the street at the Tower of London -- five minutes, tops, to walk. There's also a small nearby playground that's very nice. There were problems with our room, but the hotel staff attended to them promptly.
Genuine Expedia guest review
Other trip Jul 23, 2013
Virgie
US
4.0 / 5Excellent
Nice room. AC either was broken or not very good. Didn't improve after they "looked" at it. Was a bit uncomfortable on a summer night. Worse as the beds don't have a top sheet, only a comforter. Only other complaint was that an opaque glass wall separates the bathroom from the bedroom. A very cool look, but you can't turn the bathroom lights on at night as it lights up the entire bedroom, waking up your partner. Overall, I liked the place however.
Genuine Hotels.com guest review
3 night romance trip Jul 5, 2013
A Traveler
US
5.0 / 5Outstanding
"great location, great breakfasts, nice and clean."
We were very happy with our stay. Rooms were clean and breakfast were good. Will highly recommend.
Genuine Hotels.com guest review
3 night trip Jun 30, 2013
A Traveler
US
3.0 / 5Good
"Construction noise"
Well the construction noises every morning were not very welcome !!!!!
Genuine Hotels.com guest review
2 night trip Jun 26, 2013
A Traveler
US
4.0 / 5Excellent
"Great location"
Hotel is located close to the Tower Hill train station & within walking distance to the Tower Bridge of London. I will stay in this hotel on my next visit to London.
Genuine Expedia guest review
Other trip Jun 15, 2013
Dave
US
3.0 / 5Good
"Decent Hotel"
Whilst staff individually helpful, if you ask for information you get quite different answers from different members of staff. Booked for the free wifi in the room. It was a weak signal. I did not think it right that I should pay GBP 10 a day extra to have "premium" wifi as offered in the room. This was not highlighted anywhere when making the reservation. The toilet door rubs on the toilet seat to open and close - space too small.
Genuine Expedia guest review
Other trip Jun 10, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel, Great Location, Great Staff!"
Great Location: Tower of London, Tower Bridge, Thames Walkway, Subway Station, Buses, Restaurants, Bars all near by. Great Hotel with super friendly staff!
Genuine Expedia guest review
Other trip Jun 5, 2013
Lucia
US
5.0 / 5Outstanding
"Nice location, clean, polite."
The location was wonderful, the staff friendly - even when my children managed to do in two whole sets of sheets with some sort of random stomach virus. Laundry is outrageous, with no facilities to wash and their service being really expensive, but I expected this of London. The room was a little small. It was booked as a family room, but we couldn't have a baby bed in there with the sofa bed extended.
Genuine Expedia guest review
Other trip Jun 4, 2013
A Traveler
US
5.0 / 5Outstanding
"Great London hotel"
We stayed here for five nights on a trip to London before heading to Paris. The staff were great and the hotel was clean. Our room was large, especially by European standards. We arrived early in the day before our room was ready but the hotel allowed us to use their facilities in their fitness center to clean up and checked our luggage so we could go out. It was on a quiet street close to the Underground and several different restaurants. Great hotel. I'd definitely recommend it!
Genuine Expedia guest review
Other trip Jun 2, 2013
Jen
US
5.0 / 5Outstanding
"Short vacation"
We took the long weekend off to take the kids to London. Very convenient location, next to the Tube and London tower. Breakfast was great with something for everyone to eat. Plenty of food and no wait or lines. Having a reasonably priced restaurant in the lobby was a big help for feeding the tired family at the end of the evening. Plenty of good restaurants within a short walking distance. Our room was perfect size and accommodated the four of us very comfortably. We usually have to get two rooms when traveling to Europe but this was perfect. Nice staff and good service. Kids friendly environment. This hotel was exactly what we needed for a short trip. I would go again.
Genuine Hotels.com guest review
3 night family trip May 24, 2013
Neda
US
4.0 / 5Excellent
"Clean and Comfortable"
The hotel was clean and comfortable, and a great location right next to subway station. Food in restaurant excellent. For a change, there are several restaurants in the area. On a negative note, there is virtually no room service to speak of, so when we returned from a day trip, had to order in from a pizza parlor, or accept the choice of two sandwiches. We ordered in.
Genuine Expedia guest review
Other trip May 29, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice modern hotel"
Everything was absolutely great. Nice place. Nice hotel. Friendly staff!!!
Genuine Expedia guest review
Other trip May 13, 2013
Thodoris
US
5.0 / 5Outstanding
has been a magnificent journey where Venere and the Novotel-Accor gave a sign of great professionalism
Genuine Venere guest review
Other trip Apr 29, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
It was an overall great experience! The pizza is also good!
Genuine Expedia guest review
Other trip Apr 7, 2013
A Traveler
US
5.0 / 5Outstanding
"3 days stay with family at Novotel Tower Bridge"
Staff was wonderful and very helpful eagerly. Very professional staff. Very close the Tower Hill station( less than 100 ft). Pick up point for tour buses. Breakfast was good. Intenet was good, hope it was faster.
Genuine Expedia guest review
Other trip Mar 15, 2013
Dinesh
US
5.0 / 5Outstanding
"Relaxing Hotel, extreemely well located"
Loved the hotel, great location to get to and from and explore what london has to offer. As is the case with most hotels in rainy countries the carpet in the room looks a bit sorry, but all else looks modern and nice. Best of all, after a day of walking around the sights, relaxing in the super modern sauna downstairs is a pleasure. It is the bets equipped and decorated I have seen in this price class.
Genuine Hotels.com guest review
3 night family trip Mar 7, 2013
Sam
US
5.0 / 5Outstanding
"GREAT HOTEL IN LONDON"
GREAT LOCATION. WELL KEPT. THE STAFF WAS VERY HELPFUL.
Genuine Expedia guest review
Other trip Feb 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Location, accommodations & staff all great"
Staff was very nice. Computer w/ printer in the lobby to print boarding passes & an extra luggage storage room so we could check out, spend one more day in London, then come back for our bags for our late afternoon flight. Also let us use a UK power adapter & gave us an extra toothbrush. The breakfast was great w/ breads, croissants, scrambled & fried eggs, bacon, mushrooms, fruit, beans, waffles, sausage, juices, coffee, hot chocolate. The room had a fold out bed for our two children. Room was tight but manageable. Had a safe, iron, ironing board, & refrigerator where we just bought our own drinks & kept them in there instead of the buying from the mini bar. Had a full bathtub & shower together, toilet area was very small. Location at Tower Hill station is excellent. Three minute walk to Tower of London, Tower Bridge, & boat docs. Only a 10 minute tube ride back to central London. It's an easy tube ride from Heathrow, just one change at South Kensington, but it's about an hour ride. Check for maintenance being done on the Circle & District lines near the hotel. They completely closed the station near the hotel the entire weekend we were there & had to make alternate routes on the bus or walk 10 minutes away to another station, Aldgate East I think. If there's no weekend line construction, the location is excellent. If there is, expect bus 15 that stops at the station to be packed to the gills & it takes a while on the bus to get to Charring Cross.
Genuine Expedia guest review
Other trip Feb 19, 2013
Phil
US
5.0 / 5Outstanding
"Great hotel"
I travel a LOT, esp international. So I have seen plenty of good & bad hotels. And this hotel was great. Just a 5 minute walk to the Tube or DLR, or Tower of London. And great, friendly staff. Breakfast was great as well - tons in the buffet to choose from. I lucked out and got a high up room on the south side with a view of the Tower of London and Tower bridge. My one gripe is that they should give everyone strong wifi and not make just the "weak" wifi free.
Genuine Hotels.com guest review
3 night business trip Jan 28, 2013
A Traveler
US
5.0 / 5Outstanding
I had a comfortable staying in this hotel. Only one problem happened in my first night. I tried to make the water go down the sink in the bathroom by taken out the stopper, as I was doing so, feces were flowing back up from the pipes. It was a very disgusting incident. So my first night had to embrace it and clean up the sink. Since then, I used bottle water to rinse my mouth and wash my face. I didn't make a big deal and complain it to the front desk, its was because I want to see if it's continue to happen first. I gave it the benefit of doubt of that probably caused by the pipeline design. Thanks goodness, that was the only incident. Other than that Iam fine during the entire length of staying in this hotel.
Genuine Hotels.com guest review
3 night trip Jan 18, 2013
Sandy
US
5.0 / 5Outstanding
"Best Breakfast in town."
Hotel is within 2 minutes walk of the Tower Hill tube station and 5 minutes from the Tower of London. Lots of eating places nearby with a wide range of prices.
Genuine Expedia guest review
Other trip Jan 9, 2013
G~Man
US
4.0 / 5Excellent
"I would stay there again"
Very centric location, easy access to the Underground station and very nice costumer service!
Genuine Expedia guest review
Other trip Jan 8, 2013
The Almeydas
US
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