Nice room. AC either was broken or not very good. Didn't improve after they "looked" at it. Was a bit uncomfortable on a summer night. Worse as the beds don't have a top sheet, only a comforter. Only other complaint was that an opaque glass wall separates the bathroom from the bedroom. A very cool look, but you can't turn the bathroom lights on at night […] as it lights up the entire bedroom, waking up your partner. Overall, I liked the place however. Read moreGenuine Hotels.com guest review
"great location, great breakfasts, nice and clean."
We were very happy with our stay. Rooms were clean and breakfast were good. Will highly recommend.Genuine Hotels.com guest review
Well the construction noises every morning were not very welcome !!!!!Genuine Hotels.com guest review
Hotel is located close to the Tower Hill train station & within walking distance to the Tower Bridge of London. I will stay in this hotel on my next visit to London.Genuine Expedia guest review
Whilst staff individually helpful, if you ask for information you get quite different answers from different members of staff. Booked for the free wifi in the room. It was a weak signal. I did not think it right that I should pay GBP 10 a day extra to have "premium" wifi as offered in the room. This was not highlighted anywhere when making the reservation. […] The toilet door rubs on the toilet seat to open and close - space too small. Read moreGenuine Expedia guest review
"Great Hotel, Great Location, Great Staff!"
Great Location: Tower of London, Tower Bridge, Thames Walkway, Subway Station, Buses, Restaurants, Bars all near by. Great Hotel with super friendly staff!Genuine Expedia guest review
"Nice location, clean, polite."
The location was wonderful, the staff friendly - even when my children managed to do in two whole sets of sheets with some sort of random stomach virus. Laundry is outrageous, with no facilities to wash and their service being really expensive, but I expected this of London. The room was a little small. It was booked as a family room, but we couldn't […] have a baby bed in there with the sofa bed extended. Read moreGenuine Expedia guest review
"Great London hotel"
We stayed here for five nights on a trip to London before heading to Paris. The staff were great and the hotel was clean. Our room was large, especially by European standards. We arrived early in the day before our room was ready but the hotel allowed us to use their facilities in their fitness center to clean up and checked our luggage so we could […] go out. It was on a quiet street close to the Underground and several different restaurants. Great hotel. I'd definitely recommend it! Read moreGenuine Expedia guest review
We took the long weekend off to take the kids to London. Very convenient location, next to the Tube and London tower. Breakfast was great with something for everyone to eat. Plenty of food and no wait or lines. Having a reasonably priced restaurant in the lobby was a big help for feeding the tired family at the end of the evening. Plenty of good restaurants […] within a short walking distance. Our room was perfect size and accommodated the four of us very comfortably. We usually have to get two rooms when traveling to Europe but this was perfect. Nice staff and good service. Kids friendly environment. This hotel was exactly what we needed for a short trip. I would go again. Read moreGenuine Hotels.com guest review
"Clean and Comfortable"
The hotel was clean and comfortable, and a great location right next to subway station. Food in restaurant excellent. For a change, there are several restaurants in the area. On a negative note, there is virtually no room service to speak of, so when we returned from a day trip, had to order in from a pizza parlor, or accept the choice of two sandwiches. […] We ordered in. Read moreGenuine Expedia guest review
"Nice modern hotel"
Everything was absolutely great. Nice place. Nice hotel. Friendly staff!!!Genuine Expedia guest review
It was an overall great experience! The pizza is also good!Genuine Expedia guest review
"3 days stay with family at Novotel Tower Bridge"
Staff was wonderful and very helpful eagerly. Very professional staff. Very close the Tower Hill station( less than 100 ft). Pick up point for tour buses. Breakfast was good. Intenet was good, hope it was faster.Genuine Expedia guest review
"Relaxing Hotel, extreemely well located"
Loved the hotel, great location to get to and from and explore what london has to offer. As is the case with most hotels in rainy countries the carpet in the room looks a bit sorry, but all else looks modern and nice. Best of all, after a day of walking around the sights, relaxing in the super modern sauna downstairs is a pleasure. It is the bets equipped […] and decorated I have seen in this price class. Read moreGenuine Hotels.com guest review
"GREAT HOTEL IN LONDON"
GREAT LOCATION. WELL KEPT. THE STAFF WAS VERY HELPFUL.Genuine Expedia guest review
"Location, accommodations & staff all great"
Staff was very nice. Computer w/ printer in the lobby to print boarding passes & an extra luggage storage room so we could check out, spend one more day in London, then come back for our bags for our late afternoon flight. Also let us use a UK power adapter & gave us an extra toothbrush. The breakfast was great w/ breads, croissants, scrambled & fried […] eggs, bacon, mushrooms, fruit, beans, waffles, sausage, juices, coffee, hot chocolate. The room had a fold out bed for our two children. Room was tight but manageable. Had a safe, iron, ironing board, & refrigerator where we just bought our own drinks & kept them in there instead of the buying from the mini bar. Had a full bathtub & shower together, toilet area was very small. Location at Tower Hill station is excellent. Three minute walk to Tower of London, Tower Bridge, & boat docs. Only a 10 minute tube ride back to central London. It's an easy tube ride from Heathrow, just one change at South Kensington, but it's about an hour ride. Check for maintenance being done on the Circle & District lines near the hotel. They completely closed the station near the hotel the entire weekend we were there & had to make alternate routes on the bus or walk 10 minutes away to another station, Aldgate East I think. If there's no weekend line construction, the location is excellent. If there is, expect bus 15 that stops at the station to be packed to the gills & it takes a while on the bus to get to Charring Cross. Read moreGenuine Expedia guest review
I travel a LOT, esp international. So I have seen plenty of good & bad hotels. And this hotel was great. Just a 5 minute walk to the Tube or DLR, or Tower of London. And great, friendly staff. Breakfast was great as well - tons in the buffet to choose from. I lucked out and got a high up room on the south side with a view of the Tower of London and […] Tower bridge. My one gripe is that they should give everyone strong wifi and not make just the "weak" wifi free. Read moreGenuine Hotels.com guest review
I had a comfortable staying in this hotel. Only one problem happened in my first night. I tried to make the water go down the sink in the bathroom by taken out the stopper, as I was doing so, feces were flowing back up from the pipes. It was a very disgusting incident. So my first night had to embrace it and clean up the sink. Since then, I used bottle […] water to rinse my mouth and wash my face. I didn't make a big deal and complain it to the front desk, its was because I want to see if it's continue to happen first. I gave it the benefit of doubt of that probably caused by the pipeline design. Thanks goodness, that was the only incident. Other than that Iam fine during the entire length of staying in this hotel. Read moreGenuine Hotels.com guest review
"Best Breakfast in town."
Hotel is within 2 minutes walk of the Tower Hill tube station and 5 minutes from the Tower of London. Lots of eating places nearby with a wide range of prices.Genuine Expedia guest review
"I would stay there again"
Very centric location, easy access to the Underground station and very nice costumer service!Genuine Expedia guest review
"Close to lots of great sights and the tube."
Nice and helpful staff. Very clean and kept up. Close to lots of great sights and the tube.Genuine Expedia guest review
Very close to the tube, plenty of restaurants and pubs close by. Rooms are a bit small but I think that is normal in London overall. Clean rooms and everything was pretty smooth.Genuine Expedia guest review
"Close to my venue"
The hotel was OK. But it's really annoying that you have to be charged exra for WiFi in the room, when this is standard in so many others. Had I seen this when I was booking I would have chosen a different hotel.Genuine Hotels.com guest review
"Great hotel for a London vacation"
Very nice hotel located immediately next to the Tower of London, Tower Hill Underground (subway) station and bus stop.Genuine Expedia guest review
Extremely satisfied and happy with the hotel. Very clean, comfortable and convenient to the tube and major lnadmarks. The service was excellent and the breakfast very satisfying.Genuine Hotels.com guest review
"Nine people in tow!"
We went with 9 people so we had 3 rooms. I still gave it a 5 star even with the 4 star for the comfort of the room. We, in the US, are too complacent with the things that we have so we expect the same. Our 4 star is a little different than their 4 star, hence the 4 star on the comfort of the room. The rooms were smaller than I expected. The pull out […] sofa bed was only comfortable for one adult (or 2 kids). Overall experience of the hotel was fantastic, however. The staff were always friendly regardless of the time. The breakfast included with the room rate was one of the best. Croissant every morning was always fresh and fluffy. The manager in the cafe was always doing what he can to accommodate the different parties that were queuing up so props to the cafe manager. The one take away I noticed that the service provided by the staff here was 5 star. I highly recommend this hotel for people travelling with families. The tube station was 2 minutes walks so very convenient. Read moreGenuine Expedia guest review
"Room for shower & sleep, this is the place!"
This hotel is located at a good location but a distance away from most of the attractions (Westminister) and action. I wasn't too happy with the service we got once we arrived at the hotel. It seems like they cater more to business people before families. I notice this when I was told to wait in the waiting area until they can get a room ready for me […] and my family. Another family was told the same thing. Two ladies come in and quickly they were given keys to their rooms. I stood waiting for 45 minutes. The room was pretty small compared to other rooms I've stayed in while in Europe and in Edinburgh. Our hotel standard rooms look like suites compare to the room at this hotel. I can tell you that although it was small it was clean. I would have to say that the rating was a 4 cause of housekeeping, being close to the tower of London and London Bridge. The bathroom was a little awkward. The toilet was in small closet with no sink. I had to go to the shower room next to the toilet room to wash my hand in the sink. Yeah, weird. The rug looks a little dated, but again it was OK. We only used the room to shower and sleep not so much to hang around in it. Hope this review was helpful. Read moreGenuine Expedia guest review
"good hotel for a family"
Hotel was neat and had good service. The location is somewhat far from many attractions but very close to the Tower hill underground station, which made it easier for us to travel. The bathrooms are weird since they only have tinted glass and not solid wall and this was somewhat uncomfortable.Genuine Expedia guest review
"Great hotel for everybody"
The hotel is a very good place for a family. And for everybodyGenuine Expedia guest review
My wife, two children and I had a very pleasant stay at the Novotel Tower Bridge. We found the location excellent and were able to make the most of our short stay in London. The Tower Bridge was accessible, and a subway stop was just metres from the front door. The hotel was clean and the staff were helpful to us and spent some time pointing us to the […] nearby sights and activities. The children - ages 10 and 11 - were happy with the accommodations and were also pleased with the access to the computers off the lobby. The only complaint we had was with the cost of the breakfast in the hotel. We were able to find a pub very nearby that served an excellent breakfast for much cheaper and we also went there for supper. The food was great and reasonably priced. Other than that, though, we had a wonderful stay at this hotel. Read moreGenuine Expedia guest review
"Good property, if a bit out of the way."
Good price for a hotel very close to the tube, but nothing else. As long as you are prepared to have to take the tube to visit any sites beyond the Tower of London it's a good deal.Genuine Expedia guest review
"Tower Hill Novotel, great location"
This hotel is located near the tube and the obviously the near theTower of London. Novotel was clean, the staff was always friendly and helpful and the check in process was a breeze. The hotel is located near several pubs and breakfast places and is very quiet on the weekends when the work week in the city ends. We enjoyed our stay very much and will […] consider staying there again when we visit London. Read moreGenuine Hotels.com guest review
"Novotel London Tower - Fancy!"
We stayed in this hotel for two nights during a stop in London coming back from other European travels and before returning to the US, so we were exhausted. We ended up spending almost a full day and a half in the room, and had quite a nice relaxing time. The pricing was expensive, but reasonable by London standards. The neighborhood is not really great, […] but then again, that's The City. That being said, the hotel was within walking distance of many tube stops. Not many good places to eat nearby, though this wasn't a problem as the hotel roomservice was pretty great! The room itself was very fancy and comfortable. The bathroom wasn't as clean and comfortable as I would've expected, but it still had a nice cool factor to it. The lack of complimentary internet was annoying. Had to pay an extra 10 pounds for 24 hours of it. Staff was generally friendly, and the room was pretty quiet. Read moreGenuine Hotels.com guest review
Great hotel in the heart of City of London (Tower Bridge). Only downside is that the toilet is in a separate room on its own (still ensuite) with no sink! If you're staying here take some hand santiser with you to keep in the room.Genuine Hotels.com guest review
Stayed two nights. Some renovations going on at Level Three but didn't bother us since we're out the whole day.Genuine Hotels.com guest review
"THE NUTS !!!!!!"
AWSOME !!!! KIDS LOVED IT,EASY TO GET TO OF THE TUBES.STAFF WERE GREAT CANT WAIT TO STAY AGAINGenuine Hotels.com guest review
reonovations were taking place in nearby rooms, very noisy, and no internet coverage available in room, not value for money hotelGenuine Hotels.com guest review
"Worth a look!"
Thoroughly enjoyed & would consider another stay in the future.Genuine Hotels.com guest review
"Excellent London Hotel"
excellent stay - very modern/clean hotel. room well appointed. staff very helpful and friendly.Genuine Hotels.com guest review
Stay was for 3 friends in one room. No twin rooms which was a shame. With the additional bed pulled out space was limited, but that's to be expected. Clean and practical, good breakfast. Located very close to Tower Hill tube station, very convenient.Genuine Hotels.com guest review
"Top location for sightseeing"
Came to London to see the Poppies at the Tower - hotel location fantastic, facilities very good and would highly recommend it to others. Will definitely use this hotel for future visits to London.Genuine Hotels.com guest review
"Half term visit"
Stayed for three nights 26th oct - 29th,room was really spacious and ideal for faily of three although there was a horrible smell in our room 424 a bit like sweaty socks? Tea,coffee and milk was never replenished. Hotel was in a perfect location, a stone throw away from the tower of london. We really enjoyed our stay and would definately stay here […] again. Read moreGenuine Hotels.com guest review
"Nice family friendly hotel in great location"
An excellent location to get around the sights of central London. Friendly staff, clean rooms and lovely breakfast to start the day!Genuine Hotels.com guest review
"Novotel Tower Bridge"
Lovely hotel, conveniently situated. The staff were very helpful & pleasant. The only negative is the room facilities were a little basic.Genuine Hotels.com guest review
Hotel staff is not much responsive to the requests made to them. I was informed that the hotel does not provide any travel service/guidance in the matter. No tickets for places to be visited were provided. The response of the Hotel staff in most of the case was negative.Genuine Hotels.com guest review
"wonderful for family stay"
We had a wonderful time during our stay. The wonderful and friendly staffs has made our trip to London more magical.Genuine Hotels.com guest review
"Very well looked after"
Staff were very competent. Breakfast was a treat. The room itself was very tidy and comfortable with no maintenance issues to worry about. The surrounding area is busy but not too loud at night. A couple of minor points are the bed was mostly comfortable but did seem to mould into my body shape. Also the hotel offers "free wifi", but it is unbearably […] slow if you are trying to do work using it. At 10 quid one can upgrade to their premium wifi. I suggest that the premium is offered for free as promoting their slow free wifi is a disappointment. Despite this the hotel is one of the best I've been in and the location is very handy especially only 1 minute from tower hill tbe station. Read moreGenuine Hotels.com guest review
"Worst Novotel I have ever stayed in."
Front desk staff rude and unhelpful for tourists. Room service person, tried dictating to me what I should have not what I wanted. Room smelt mouldy, due to shower leaking, handyman came and looked and said there was not much he could do!Genuine Expedia guest review
"everything was great, except london traffic"
great clean hotel. sauna didnt work , but steam room was hot, we used the gym, it is small but enough to swet. service was great, we had a special offer and couldnt find a fault. highly recomended.Genuine Hotels.com guest review
"Great stay again, thanks"
GreatGenuine Hotels.com guest review
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