The Lobby and other hotel areas were under construction but the mngt had everything clearly marked to detour around it. Adjoining restaurant was very nice, complimentary breakfast was great and rooms were very well kept. Highly recommend Best WesternGenuine Expedia guest review
"Nice, even with the construction"
The hotel was under construction when we stayed but it was not a bother. The room was clean and comfortable. We had no problems with wi-fi or TV and had a great swim in their pool. The comp breakfast was really great and there were plenty of alternative for people who need to eat gluten free.Genuine Expedia guest review
The hotel was under construction, could not use the gym, if I had been told of that I would not have booked at that time. Plus, I'm a senior and I understand seniors get a substantial discount. Did not receive t.Genuine Hotels.com guest review
"1 room good, 1 room not"
My parents room did not have clean sheets, and their was hair in the bathtub.Genuine Expedia guest review
"Moldy, dirty, dingy, Wallpaper bubbles"
The hotel experience was much different than the pictures boasted: dark, unclean rooms, drab furnishings, and extensive building work being completed. We had to switch rooms because the sheets were unclean and there was mold in the bathroom. Grossly overpriced.Genuine Expedia guest review
"Great hotel at a great price!!"
Very clean and comfortable stay. Staff was great and very helpful. Pool was awesome and the restaurant is an absolute gem. Would definitely stay again.Genuine Expedia guest review
Hotel was under construction while we were there. We had no internet or tv during our stay. When we called the front desk they told us there must be something wrong with our devices. when we called back one hour late they told us the cable was out. Suprised they could not have called us back to tell us since we made an inquire earlier. Things happen […] but when we asked for a reduction in our fee since all the service they promised were not provided they declined to reduce our price. Read moreGenuine Expedia guest review
"location of hotel is convenient"
The hotel's "secured door" for guests safety would not close allowing ANYONE to come in the rear of the hotel. The latch on the sliding door was bent leaving it hard to lock the slider. The shower/tub had a film build up in spots.Genuine Expedia guest review
"Not clean, construction in-progress"
The room was not clean. Table and desk sticky. Rugs were not vacuumed. There was construction going on and our room was only 3 doors down from it. They started construction work around 7:00am and it was loud. It woke our whole family up. We had to walk through the construction to get to breakfast. The remote to the tv did not work so we had to get a […] new one. On the flip side, The Irish pub, Waxy O'Conners, is fantastic. Great atmosphere and very relaxing. Excellent entertainment. Read moreGenuine Hotels.com guest review
We really enjoyed our stay here. The staff was great and the hotel was really nice even with renovations in progress. There was a nice Irish pub there which was a lot of fun with live entertainment and good food. We will definitely stay there again when we visit the Keene area.Genuine Hotels.com guest review
They were being renovated. It would have been nice to know about that ahead of time. Just a tiny piece of paper on the front door saying sorry for the inconvenience. No salt on the ice in the morning. Didn't seem so friendly. Cleaning staff standing in hallway talking about what they got in tips.Genuine Hotels.com guest review
"Not safe, no where to park."
Bed was comfy, room was clean but the sliding door does not lock closed. There is a bar half way up that closes down to keep the door shut but it wasn't down all the way and I am glad I checked it. I did not feel safe there. I stayed on a saturday night and parking was inadequate due to the popular bar. I had to park a distance away from where my room […] was because there were no open spots. Read moreGenuine Expedia guest review
"Nice hotel with an awesome Irish pub attached"
Though the hotel was under construction, they have awesome service and nice rooms and beds and I loved the convenience of Waxy O'Connors pub! They had a live band!Genuine Expedia guest review
"Wish we had known ahead of time!"
When we arrived we walked through a construction zone, as the lobby is being renovated. The front desk clerk was very apologetic and assured us that the noise would stop fairly soon - and it did (evening). However, we were not informed of a huge (over 600 people) weekend gathering in the conference center, which was just below our room, and for two […] nights had to endure loud music (until well past midnight) and people smoking and talking loudly just outside our room. We had arrived a day earlier than the group and should have been offered a quiet room at the other end of the hotel. Read moreGenuine Hotels.com guest review
"Nice hotel located near the center of Keene"
Hotel staff was friendly and room was clean and well keptGenuine Expedia guest review
Right next to everything, perfect for seeing the area. If you are hiking Mt. Monadock, it is a convenient drive away. Also, the staff were excellent and warm. If you happen to want a drink, check out the bar attached to the hotel, it was awesome.Genuine Expedia guest review
"Close to family members house"
Loved the king bedGenuine Hotels.com guest review
"Upgrade and clean this hotel"
I cannot believe the rating that has been given to this hotel?! It was disgusting. I went with my daughter and she actually cried when she saw the room. Carpet ripped hair in both beds just overall gross. Had to call to have them strip the beds and replace everything. We basically left for the day and night slept a few hours and left couldn't stand […] being there. Yes one for the record books of never again. Read moreGenuine Hotels.com guest review
I was very happy with this hotel. The room was great. I thought the bed was very comfortable. The continental breakfast was above average. They offered different breakfast items each day. I only had one issue with the room. when the person in the room next room used their shower the water seemed to back up into my tub. This put a foul odor in my bathroom. […] When I reported this to the front desk a maintenance employee did ask about the problem however didn't seem to concerned about the problem and I felt like he ignored the issue. I would however rebook at this location. Read moreGenuine Hotels.com guest review
"Good value/good location"
This is our go-to place when we visit family in Keene. Convenient, comfortable, affordable. Good bar/restaurant. Nice pool too. The exercise room could use a bit of maintenance, but it was useable (not surprising, because I am sure that few people ever use it - but I did). Pretty good breakfast, We will definitely stay there again.Genuine Hotels.com guest review
"Convenient, clean, needs maintenance"
We had a good stay. The location is very convenient to major intersections and about a mile from downtown. The beds were very comfortable and we were happy with the abundance of bed pillows. The carpet in our room was very worn and ripped - in desperate need of replacement. We had a problem with noisy teenagers in the middle of the night (apparent group […] bus trip) but the front desk handled it and threatened to kick them out - noise settled shortly afterward. Breakfast was very disappointing but probably consistent with other hotels at this level. Muffins were stale, coffee burnt. we went out to breakfast elsewhere after leaving the hotel. Read moreGenuine Hotels.com guest review
Somewhat hap-hazard parking lot snow removal. Room clean & quiet. Some excessive hallway noise on Sat night. Nice breakfast, good value for the $Genuine Hotels.com guest review
This was an excellent hotel at a reasonable price. Nice, clean room with handicap access. Shower temp a little irregular. Nice indoor pool. Had some trouble with a card reader on an exterior entry door, but hotel dealt with it right away. Great location for Keene community.Genuine Hotels.com guest review
Very comfortable beds.Genuine Hotels.com guest review
The staff was very friendly, room was clean, resturant connected was good. The only complaint I have is the pool gave us both a chemical burn.Genuine Expedia guest review
"easy on easy off"
Room suited our needs as a quick stayover before morning travel.In house Pub had great food and atmosphere,breakfast(free) was good and filling.Alot to choose from.Staff friendly and came instantly when we called about t.v. not working(battery).Only complaint would be t.v loaded with smudgy fingerprints,guest before shampoo left on ledge in shower,and […] thin walls for cough hacking man next door.All said....would return and recommend Read moreGenuine Hotels.com guest review
"Dissatisfied with lack of technical capability"
When I went to print out my boarding passes, I was mortified that out of the two PC's available in their "public office", one was "out of order". Then when I went to print from the remaining PC, I got error message that printer was out of toner. The woman at the desk checked and found that she had no replacement toner available. So...I was not able […] to print my boarding pass. I find this to be a huge negative in today's world of technology! Read moreGenuine Hotels.com guest review
"The person who planed the trip for Thanksgiving."
We loved it ,we wished it was longer, we teach and it is very hard to get time off. Thank you and keep up the good work.Genuine Hotels.com guest review
"Nice for the money"
Room was "hotel clean". Staff very nice. Pool was heated and a great way to end the day. I would stay there again.Genuine Expedia guest review
When i booked reservations stated that I would have room overlooking courtyard. It was overlooking the parking lot and highway.Genuine Hotels.com guest review
Easy to get to. Clean, quiet, and comfortable.Genuine Hotels.com guest review
"Nice hotel, close to a hiking area"
Nice hotel, clean and wormed swimming pool, clean rooms, prifessional Staff and an excellent irish style pub/bar/restaurant, not expensive. It's a really good place to stay overnight.Genuine Expedia guest review
"Close to restaurants and shopping."
We originally reserved a king room, but got a double queen instead. They said it was based on availability since we booked through Hotels.com. The room was nice, but the mattress was too hard for my husband. Some of the wallpaper was peeling and there was a bleach stain on the bed spread. The free hot breakfast was pretty good though.Genuine Hotels.com guest review
I was pleasantly surprised regarding my recent stay at the BW in Keene NH. Everything was really good for the price and the breakfast was pretty generous. I will definately book again! Thanks so much!Genuine Hotels.com guest review
"High quality for the price"
For what I paid I expected ordinary. However got great. Great room, microwave fridge and full breakfast (with all the options). Plenty of free channels on the large screen tv and free parking. Key card entry through side door so you can avoid the lobby.Genuine Hotels.com guest review
"Noisy, noisy - patios at night."
Very complicated build - so getting to your room can be tricky and take longer than I want at a hotel. The outdoor patios on the lower level make for a lot of noise at night if people are outside smoking and/or drinking with friends. The room cleaning staff were fabulous, the front desk, not so much.Genuine Expedia guest review
Very clean,, Friendly staff they could not do enough for you.Genuine Hotels.com guest review
"An easy place to like"
The attached Pub was great!Genuine Hotels.com guest review
"Motel had it all"
Great value. Great room and service. Very clean and comfortable. Highly recommend.Genuine Expedia guest review
Very enjoyable. Did enjoy the facilities. Pool was convenient and clean. Breakfasts were fine. Did have one of the bed sheets changed and refreshed during the stay...Genuine Hotels.com guest review
Our stay was very pleasant. Rooms were very clean.Genuine Hotels.com guest review
"Consistently Clean Hotel; Try the Restaurant!"
This was our third stay here in as many weeks. This is a reliable hotel, always clean and the staff is always pleasant and helpful. The breakfast is great and the waitress is cheerful even at six am. Try the restaurant, Waxy O'Connells which is right in the hotel, the food is high-quality pub food, great burgers, fresh fish, really great thick crispy […] chips. The only item I must point out is that some rooms have a little wear (one had worn carpet at the door another had some finish wear on the tub). Having said that the rooms are always clean. This is the nicest of the three chain places to stay in Keene. Read moreGenuine Expedia guest review
"Slightly above average - but price was good"
Fine, restaurant was good, staff was friendlyGenuine Hotels.com guest review
I love that the hotel is pet friendly, but if you're going to bring your dog please make sure it doesn't bark all night! I brought my dog with me and he was great, no barking at all.Genuine Hotels.com guest review
"Basic overpriced hotel"
It's a basic hotel with a great bar. I paid 150, friends paid 200. Overpriced for the condition. My carpet was ripped, and overall it's not in the best shape. Seems like it's one of only a couple places in Keene, so they can get away with charging those rates.Genuine Hotels.com guest review
"Nice for what we needed"
Took the kids to see where I grew up. The pool was a definite plus. Breakfast was good, but was so crowded with guests there was very little seating space.Genuine Expedia guest review
"Would definitely stay here on my next trip!"
Very pleasant. Convenient. Great breakfast. New heated pool!Genuine Expedia guest review
good time, great lounge and music......Genuine Hotels.com guest review
"loved the jacuzzi"
The heat thermostat was outdated and could not be operated properly for room air temperature control. Although the overall experience was very enjoyable. I would return again.Genuine Expedia guest review
"Our go-to place in Keene"
We have family in Keene and so often visit there. When we do, we stay at this hotel. It is convenient, comfortable and reasonably priced. Staff is friendly, breakfast is good enough, nice fitness facility. The attached bar is good too.Genuine Hotels.com guest review
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