"Terrible manner & good facility...."
This hotel is not international standard which is especially duty manager's mentality and standpoint. I had terrible experience in my last staying. What they provide sream iron per my request but the iron spraied with rust and steamed. So I requested them investigation the iron with my trouser. But they opened my room without my approval to remove such […] iron and they washed my wool trouser without my order and approval. Finally my wool trouser was ripped. They request me my any receipt of the suit but the trouser and jacket was gift from my business client. Who is get receipt of gift from gift provider? The most shock point is that they open my room to remove the problem iron to remove. I recorded stamement of a duty manager every situation....this is terrible manner despit some officers in executive rouge are very kind.... Read moreGenuine Expedia guest review
"very good but expinssive"
very good but room size is small and the food is expenssiveGenuine Expedia guest review
"Seoul searching in South Korea"
The rooms are small, but neat. They work well... Location of the hotel is superb, near to both cultural, architectural and retail hubs...Genuine Expedia guest review
Took 45 m2 room. Just great. Probably the best hotel I have ever stayed at.Genuine Expedia guest review
"Great location; fabulous gym"
Clean stylish modern hotel with friendly English speaking service in central location one stop away from Seoul Station. Best part is the huge gym located in the adjacent building with large swimming pool, huge exercise room and nice views of downtown Seoul.Genuine Hotels.com guest review
"Great hotel and perfect location."
This was our first trip to Seoul and we were very impressed with the city. The Plaza hotel is located within walking distance of many interesting sites, and on two subway lines that provide easy access anywhere.Genuine Expedia guest review
very convenient location, everything is e-controlled, small room but very comfortable bed. arrive early and got check in immediately.Genuine Expedia guest review
"Everything was newly remodled"
Very nice location. In walking distance of shops and restaurants. The hotel was newly remodeled and was at or near 5 star. Very clean. The room had a computer for the toilet and another between the beds for controlling the drapes, temp, phones, etc. The hotel restaurants were quality. The staff was very helpful. I highly recommend the hotel. I stayed […] for 3 nights at the end of April 2013. Read moreGenuine Hotels.com guest review
"Great business hotel"
Great business hotel central location modern facilitiesGenuine Expedia guest review
"great staff and centrally located"
The staff was extremely polite and helpful. We were only there for two days and the location was perfect for walking to the palaces and a few of the markets (10-15 minute walk). One palace was right across the street. The room was quiet and beds very comfortable. The decor was nice and very high tech with the lights and shades. We would highly recommend […] this hotel for its location and hospitality and five star service. Read moreGenuine Hotels.com guest review
Great courteous staff. Very convenient location. It would be nice if there is a hot tub in the fitness center. We stayed there in February which is cold during that time. To get to the fitness center, we had to cross the street. It's not a big deal at all - that's why I gave it a 5 star rating. The hotel room is very technologically advanced. Everything […] is electronically controlled including window curtains, lights, toilets, etc. Read moreGenuine Expedia guest review
"stylish modern hotel"
Very stylish room, loaded with high-tech. There was a great view of the city Hall and the ice rink in front of it. Extremely courteous and helpful staff. The only down side was the breakfast, which is a staggering 50,000Won for the buffet. Good food, but quite a price!Genuine Expedia guest review
"Great hotel for both leisure and business."
It is conveniently located in the center of Seoul. The rooms are renovated and the staff are really kind and professional.Genuine Expedia guest review
"Gives us everything by reasonable cost."
I reserved Deluxe-Double but I had to select Bathtub or City-View at my check-in. Then I selected bathtub and released the Nice-View which is one of this hotel's sales points. I think my decision was not bad because I just sleep at the hotel and actually I could see the adequate city scene from the window. Hotel staffs were friendly, thoughtful and […] really really helpful, they are always thinking about guests what they want. From the next visiting to South Korea, I do not need checking other hotels because I liked this hotel. Read moreGenuine Expedia guest review
"Perfect Hotel for Everyone"
Perfect location to two palaces, underground shopping with access to two major shopping malls and food courts, free shuttle to 3 tourist attractions, safe (even down the street from the US Embassy). PERFECT, PERFECT, PERFECT!Genuine Expedia guest review
Truly a great hotel. Staff are very helpful and courteous. Decor and rooms are very nice. Being attached to a subway station is very convenient. The only downside is the pool is in another building, you have to cross the street to get there. Also the decor is trying to be super fancy, but some of it is a bit chintzy. For example some of the fixtures […] for sink, bath and shower are a kind of fake metal that is peeling off to reveal that it's really just coated plastic. Read moreGenuine Hotels.com guest review
Most amazing room! The view, the bed, the automated lights and curtains, the bathroom with the heated toilet seat and shower with a city view! Best ever.Genuine Hotels.com guest review
Excellent hotel, very high tech. The only problem was that the A/C was not really functaioning correctly, or maybe I did not know how to operat it.Genuine Hotels.com guest review
"Worth repeat stay"
Overall the quality was expected. However, the remarkable aspect of our stay was the concierge's patience and attentiveness to my elderly parents. My parents are extremely, for lack of better words, ... baby boomers. The concierge and staff went out of their way to make sure my parents were well cared for, which is culturally different than the way […] Americans treat their parents. Thank you staff of the hotel - we will definitely stay at this hotel again and recommend to many others. Read moreGenuine Expedia guest review
"Loved stay in Plaza"
I stayed 5 night. Hotel location is just perfect. Walking distance to shopping, most famous shopping area, Namdaemoon market, and also to historical places, museum as wel Just go to B1 floor, directly connected to subway, most convenient subway #1 & 2 with just few steps. Staffs are super kind and pleasant. Ask anyone, they will do their best to get […] information I needed. Amazing hotel. Only regret is room is small as if I'm in Tokyo, however room has been fully updated with digital technology from auto opening curtain to flushing, all lights off with one button. Just great. I will definitely recommend this hotel to everyone who visit Seoul either business or leisure. Read moreGenuine Expedia guest review
"Great Hotel for 1st Time Visitor to Seoul!"
The staff of the Plaza made this visit extremely pleasant for a first time visitor to Seoul, Everyone was friendly and went out of their way to be helpful. Most of the staff could speak Mandarin, Japanese and English. The rooms were small compared to western hotels, but extremely clean and comfortable. The elevators came quickly and required a room […] card to access the floors for security. The hotel is conveniently located next to a subway stop and within walking distance of restaurants, bars and shopping areas. The concierge staff helped us numerous times with restaurant recommendations, subway assistance, theater reservations and flight confirmation. Overall, I would highly recommend this hotel to anyone visiting Seoul. Read moreGenuine Expedia guest review
"Good service, tiny rooms."
Nice Staff, great location. clean rooms , but small. feels more like sleeping on board of boat .Genuine Expedia guest review
"Is for business only."
It is good for business. There is not so much social activity.Genuine Expedia guest review
Rooms are small and worn off. The "unique design" of the rooms does not really look upscale. After the relaunch, the hotel bar looks like a random coffee shop and has lost all its previous charm. Positive: Location, view (if you are lucky to get a room facing city hall).Genuine Expedia guest review
"Exceptional experience (service, rooms, food, etc)"
It's worth paying a little more for the club lounge (means you get access to a beautiful pool--normally 2,000 Yen per use--and the gym, as well as "free" breakfast in a great setting). The breakfast food is good in terms of both taste and health, and there is an outdoor balcony with great views of the Imperial Palace. This hotel is outstanding in all […] respects. Read moreGenuine Expedia guest review
"Service Above and Beyond"
This is a supreb hotel with absolutely amazing staff. When I was injured, a member accompanied me to the hospital to help with translation. It is well worth the cost and I recommend it particularly to those visiting Seoul for the first time, you will be in good hands!Genuine Expedia guest review
"My stay at the Seoul Plaza"
It was a fantastic experience. I travel a lot but I must say that the servicies, facilities, locationand atmosfere of this hotel are just superb!Genuine Expedia guest review
"The Seoul Plaza: Design Excellence"
I've stayed at this hotel several times and also at the Westin Choson. The corridors in the Plaza are darker but I like the Plaza better. The design of the room makes it just about the prettiest I've ever stayed in and the facilities were uniformly excellent. I have one minor complaint. They could have provided more space to place suitcases. I was carrying […] two bags and there was no convienient place for the second bag. Read moreGenuine Expedia guest review
The Plaza is a very nice hotel in an excellent location and a very helpful staff. The rooms are very modern, but small. Breakfast and some other services are very expensive (40$ for breakfast). There are plenty of restaurants near by. I would stay there again if I can get a reasonable price.Genuine Expedia guest review
"Great hotel in the great location"
Great hotel, great service and great location. Perhaps it can be the best hotel in Seoul and we highly recommend it to stay.Genuine Hotels.com guest review
"Everything but personal service was perfect"
Best location for public transportation (2 subway lines). There were various events in front of the hotel which was good, but sometimes it generates noise until late night. Good restaurants near by.Genuine Hotels.com guest review
"Nice space age hotel."
Hotel is very well located has a nice view of the city, many restaurants, shopping and places of interest at a walking distance Room was very nice and clean, decoration was like super fasion but layout of bed and furniture could be more confortable. Room and bathroom controls are all electronic and space age, has very nice advanced features, everything […] is digital, electronic or automatic. Choose a superior class room for more comfort Read moreGenuine Expedia guest review
"Great Location, Great Hotel"
Clean modern rooms, excellent service by hotel staff, comfortable beds all make my stay in Seoul ver enjoyable. The location is awesome - close to many major tourist attractions such as Myongbok Palace, Cheonggyecheon Stream, deoksu Palace, all walking distance. Many good restaurants nearby too. Excellent staff at the concierge recommended several good […] restaurants and I enjoyed them all. All in all a wonderful stay at The Plaza! Read moreGenuine Hotels.com guest review
"Top notch hotel"
Great hotel. Perfect location for checking out Seoul. We upgraded to the Club level(18th floor) which has its own lounge staffed from 6:30AM-10:00PM. The staff there were extremely helpful and courteous. I actually can't say enough about the staff. The room was especially clean. My wife is a clean-freak and she even thought the room was very clean. […] Will definitely stay here on our next trip to Korea. Read moreGenuine Expedia guest review
"The Plaza at Seoul"
Overall we are very satisfied with this hotel. It is at the center of Seoul City very close to the major tourist attractions and shopping areas and there is an entrance to an underground shopping center right next to the hotel. The hotel is very modern and high tech with free Wi-Fi service. The only thing disappointing to say is that even though we […] opted out of the green energy saving participation, our bed linens and sheets did not get changed during our stay. Read moreGenuine Hotels.com guest review
"poor concierge service"
Listen to your customer - isn't this what the concierge is supposed to do. well, here at Plaza they are mostly day dreaming. Asked them to book taxi to airport at 5pm and they mistakenly booked it for 5am. When the driver arrived and waited for half an hour early in the morning, he had no one to turn to (because the lobby has no staff?) but gave me […] a wake up call! Poor driver. Bad service. 5 stars room but 2 stars service. Hope they listen and get their act together. Read moreGenuine Hotels.com guest review
"Great stay overall"
The staff were very friendly and they were fast and efficient whenever we asked for help. Everything was great except for one minor issue. We didn't like the makeup services. It wasn't what we expected of a 5 star hotel. Our clothes, toiletries and child's toys were still in a mess when we came back each day. Every hotel that we went to helped us organise […] our stuff each time they makeup our room. We were a tad disappointed in this area. Other than that, the hotel is perfect with its great service staff and it was located in a very good neighbourhood. Very near the subway and shopping district. Overall, we had an enjoyable and wonderful stay. Read moreGenuine Hotels.com guest review
"Seoul Business Trip"
Great hotel in a very good location easy to reach business district and the entertainment districts. Good value in comparison to other hotels in this location .Will definitely stay in this hotel again and recommend to colleagues when visiting Seoul.Genuine Hotels.com guest review
"Loved it! Will definitely stay again"
We loved our stay at The Plaza, during January 2015. We booked a Deluxe Double Room and were very happy with its size, comfortable bed and great shower. The electric curtains and remote panel for all room amenities was a pleasant surprise. We'd noted from other guest reviews that people had found the room too small, but we found it had plenty of room […] and both my husband and I could easily leave our large suitcases open underneath the tv counter for the duration of our stay. The location was excellent with easy access to the local subway & underground shopping centres directly from the hotel, especially appreciated by us as we stayed during winter. It was also an easy walk to many museums and the local Palaces. There are alot of bars, restaurants and convenience stores in the local area. Cindy, the Concierge, was very friendly and helpful in providing us with a map of Seoul and many tips on where to visit during our stay. We plan to stay at the Plaza again on our next trip to Seoul and would highly recommend it to anyone. Read moreGenuine Hotels.com guest review
"Excellent hotel at very good city/tourist location"
We had a great stay at the hotel. The rooms are in very good condition, employee service (including english language) is great & the location is convenient (for both shopping/ tourist attractions). Definitely a place to stay again!Genuine Hotels.com guest review
"Superb location and great service"
From the check in, the friendly staff helped us to get in to our rooms as quick as possible. There wasn't any hassle and the terms of the stay was explained to us clearly. However, tooth brush and shaver needs to be paid off which was a bit of surprise to us. Thankfully we brought our toiletries along for the trip so no biggie over there. The room was […] reasonably sized as we had chosen the suite. It was great for us to chill out during the evenings during our long day out. The windows however only offered small ventilation holes for the natural air to come into the room. The Korean Airline Limosine service is also pretty convenient. The only flaw was that we were not notified that the Gym was under renovation by expedia. I think it would be nice to know that there are certain facilities not available at the hotel. There should be ample time for the Plaza to reflect this to Expedia so that the customers can be notified. Read moreGenuine Expedia guest review
"A very interesting east.!"
Except the cold, it was terrific!!!....aGenuine Hotels.com guest review
"Excellent hotel with central location"
We are a couple from Canada who stayed at the Plaza during our first visit to Seoul, and the Plaza was a great choice. Upon arrival, we were greeted by a staff who was very nice and polite and offered to help us with the luggage. Since we arrived later in the evening, he called the restaurant for us and directed us to one where we can get sam ge tang […] (korean famous chicken soup). The room- front desk upgraded us to one facing the front where there is nicer view. Room was smaller than we expected, however enough for 2 people. High tech- automatic curtains and lights controlled by the bedside. The only thing is it's doesn't look impeccable, some marks and scratches on the walls. But overall very clean, the cleaning lady does an excellent job everyday and we come back to a very clean room (and she always came to clean when we were not there- great timing). The staff- the concierge Angela was very helpful and can speak English reasonably well. She helped us with almost all of our itinerary directing us where to eat and how to get to places. She even called and booked an appt for us since we wanted to get a hair makeover in Seoul. Thank you Angela! Location- very convenient. The subway station is right outside the back of the hotel, and there's also an underground shopping tunnel where it leads to other shopping malls like Lotte Department store and Myeongdong (main shopping street with cosmetics). It was so useful for us since it was so cold when we visited. Read moreGenuine Expedia guest review
"Fabulous hotel, small bedrooms in suites."
This is a great hotel and I'd stay here again. The beds are comfortable, the bedding is fabulous, the rooms super clean and very quiet, the air conditioning works well, the location is perfect, and the concierge staff is really helpful. The one thing is the bedrooms in the premiere suits are tiny, no more than 18 inches of floor space on either side […] of the bed, and the bed juts out a bit into the bathroom doorway. There isn't much storage space for clothes which means you have to live out of suitcases. It's a tradeoff, but one I came to think was worth it. Read moreGenuine Expedia guest review
Awesome stay. I was upgraded to a suite just for being hot. :) The location is perfect if you want to see the city and enjoy what Korea has to offer.Genuine Hotels.com guest review
A very nice hotel with excellent location, well-designed suite room and cozy executive lounge but I still prefer staying at the Lotte Seoul.Genuine Expedia guest review
"Good Centrally located hotel"
We stayed here for 6 nights on the Club Floor. Although a bit more pricey, it was compensated by excellent service in the Club Lounge and the rooms were very clean The subway station is literally below the hotel so commuting was no problem as was walking to the nearby street markets. The airport transfer coach stops at the hotel so this is also very […] handy. Read moreGenuine Expedia guest review
Hotel well located, central. plenty of restaurants in the neighbourhood.Genuine Hotels.com guest review
5-star stay at affordable cost. Excellent gym. Walking distance to myeongdong and just next to city hall station which serves line 1&2.Genuine Expedia guest review
"Supreme location and facilities"
We've stayed there twice now, and it's been brilliant each time. Service is absolutely perfect. Rooms are lovely and clean, and well looked after. The overall design is cool and modern. The concierge service is the best, the staff very friendly and helpful. The food is very nice! I wouldn't stay anywhere else even if it was free!Genuine Expedia guest review
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