Excellent location ! Absolutely perfect for walking. clean but seemed a bit musty in the bathroom. basically old and elegant. Helpful front desk.Genuine Hotels.com guest review
"Great location, friendly staff"
Great hotel in terms of cleanliness, location, friendliness of staff and room size. The bed was a little small but comfortable and for some reason, the lights were a little dim. Breakfast was good.Genuine Expedia guest review
"Hotel avenida, Lisbon, Portugal"
Very comfortable and pleasing atmosphere. Great staff. Wonderul buffet breakfast and great location.Genuine Hotels.com guest review
The hotel is great and the staff is incredibly friendly! Each request was responded to immediately whether it was for information on the room or activities or nearby restaurant recommendations. The room was clean and spacious.Genuine Expedia guest review
Location is great with many quality restaurants within walking distance. Staff friendly and accomodating. The breakfast is superb.Room on first floor but no street noise.Genuine Expedia guest review
"Great location and great city!"
Overall great but I would say the bed was very hard and not very comfortable for a hotel of ths caliber. Other than that is was very nice.Genuine Hotels.com guest review
"Great location and great breakfast."
As an American all the smoking in the facility was hard. However that is there culture and I loved the place, the location and the service. I highly recommend. If smoking is a problem don't go to Europe.Genuine Hotels.com guest review
This is a grand old lady, a charming if somewhat out-dated elderly property, Magnificent crystal chandeliers adorn the high ceilings, vast windows overlook the attractive city square outside. Just the breakfast room is fit for a throne room! The concierge services are spotty. Twice our promised restaurant reservation was inaccurate Otherwise the hotel […] is beautifully located, easy walking to charming must see attractions. Great care from bellmen. Read moreGenuine Hotels.com guest review
"Great stay at lovely hotel"
The hotel has a nice character feel to it with lovely little rooms. Our room had a wonderful view of the city. The location is superb. The staff was friendly and accommodating. Be aware that the hotel charges exorbitant fees for having your laundry done - basically my only minor quibble. I would recommend this hotel to travelers in Lisbon.Genuine Expedia guest review
"Very nice hotel for the Lisbon experience"
Superb Location-close to everything. Old style grand hotel. Very nice breakfast.Genuine Expedia guest review
I would stay in this hotel again, if I was back in Lisbon. The location of the hotel is great, easy walks to close by attractions and food. The staff is extremely friendly and helpful. I room was comfortable,very roomy, and very clean.Genuine Hotels.com guest review
"Great hotel, well located"
Great location, mese everything you have to ser in Lisbon. Rooms a little bit small. Staff helpfull. 20 minutes from airportGenuine Expedia guest review
"Great Hotel for Your Lisbon Stay"
This lovely hotel added to the highlight of our first visit of Lisbon. The staff is very polite; room is neat and comfortable (ours was a small suite with a balcony); breakfast is very good; the deco of the hotel is charming; and the location is the best - train station is next door building and hop on/off bus a few steps away. I'd definately stay here […] again. The only down side of our experience was that the cab driver asked for 45euro instead of 26 shown on the meter after he dropped us off at the airport, because "hotel got the taxi for you and they charge extra for the service" said the cab driver. Read moreGenuine Expedia guest review
"excellent location, beautiful hotel"
Wonderful old world hotel. Hotel well maintained. Room clearn and nicely decorated. Lovely public areas. Excellent breakfast. Friendly staff. Really appeared to show interest in your stay and wanted to make sure you had everything you needed without being too intrusive. Lisbon is an amazing city - so much to do - the location of the hotel is outstanding […] - next to train station, metro stop, tourist information, sightseeing, restaurants and shopping. Read moreGenuine Hotels.com guest review
The Avenida Palace is in a great location! Close to the train station and walking distance to many sights. The common rooms are beautiful and the staff was very helpful. We travelled with an adult daughter and the junior suite was perfect as she had her own room. The breakfast buffet was excellent.Genuine Hotels.com guest review
Perfect for a stay in Lisbon. You can do everything within walking distance. Including the train station!Genuine Hotels.com guest review
"I'll return again."
Top-notch service at an old-world hotel located in the heart of Lisbon.Genuine Expedia guest review
"Great Hotel and would come back again"
The Avenida Palace is a great hotel. It is beautiful and the rooms are lovely and very comfortable. Me and my wife stayed there at the beginning and end of our Portugal trip (we travelled to the Algarve in between). The staff were exceptional and the probably the nicest most polite and prefessional hotel staff I have ever experienced. When we first […] arrived just off the plane it was 8.30am. Our room wasn't ready because it was so early. However the hotel staff offered us breakfast in the dining room which was very nice. On our second stay the hotel staff were able to book us last minute reservations for dinner at Club Fado (which I would also recomment for dinner). They also mailed my wife's postcards. If I were to go to Lisbon again I would definately stay there again and recommend it to everyone. Read moreGenuine Expedia guest review
"A good choice"
Excellent location I really enjoyed my stay there and the staff very helpful and friendlyGenuine Expedia guest review
Very courteous and the staff attended to all our needs instantly. The complimentary breakfast is outstanding. The rooms and the hotel are elegant, and the hotel is centrally located.Genuine Expedia guest review
"Great Hotel In a Great locale."
I've travelled to Europe many times. Portugal is such a great value. You get a lot for your money. This hotel certainly exemplifies that. It's one of the best in the central Lisbon area. My sixth floor room overlooked a portion of Rossio Square and the old neighborhoods. The breakfasts were adequate and, the dining room staff was very attentive. My […] room was decorated in 18th century French style (which may be rather stuffy for some). It's a rather classically styled hotel with a concierge, doorman, oriental carpets- the works. One flaw was the room service entrees. They are anemic, overpriced and have no taste. Go to one of the many restaurants that are nearby. Read moreGenuine Expedia guest review
Excellent service. Beautiful decor and maintenance. Location location location!Genuine Hotels.com guest review
"Faded glory in great location"
Though public spaces were grand on an old European sense, the rooms were in need of an update and the beds were like boards. Staff were wonderful and breakfast buffet was good, but the rooms need to be brought into the 21st centuryGenuine Hotels.com guest review
"Very nice hotel in incredible location"
We absolutely loved our stay here. Perfect location, right in the middle of the city where you want to be or near where you want to go. Very helpful staff, gorgeous common areas, lovely rooms, nice breakfast (though somewhat small selection) and regal feeling in such an old, stately building. Our room, a junior suite, was beautiful and well laid out, […] though it had its aging features, like the water fixtures and some creaky doors. We loved the place and will definitely stay there again if we return, and highly recommend the place to others. Read moreGenuine Hotels.com guest review
"Avenida Palace-classic elegance with great staff!"
If you want a central location, old style elegance and friendly and knowledgable hotel staff, stay at Lisbon's Avenida Palace, conveniently located next to the Rossio train station. My familyof three loved our junior suite, which consisted of two bedrooms and two baths affording lots of privacy for a couple and an adult daughter. The included breakfast […] was terrific-eggs, Iberian ham, smoked salmon and everything else you could want. I was particularly impressed by the concierge staff-who were quick to tell you the most economical way to get somewhere, whether by Metro, tram or something other than taxi. The only possible downside is that the only people under 40 were sons and daughters of the rest of us, so this is a great stay for boomers and other mature adults. Read moreGenuine Hotels.com guest review
"Avenida Palace near Rossio"
Value for money hotel. Excellent location, great staff and decent breakfast. The hotel being an old place is not modern for sure. But the ambiance of the common areas are worth the stay in the palace! The staff and front desk is excellent.Genuine Expedia guest review
"Great hotel stay on Gran Via"
Wonderful stay! We arrived really early (like around noon) and they gave us a hotel room - which we really needed so we could take a quick nap after our trans-Atlantic flight! VERY helpful and courteous staff. Easy access to the Metro.Genuine Expedia guest review
The concierge service at this hotel was five star and the location was fantastic. I would definitely recommend Lisbon to anyone looking for a fabulous get away, and this hotel was in a great location.Genuine Expedia guest review
"Hotel Avenida Palace -Fabulous location"
We really enjoyed our stay here and will return to this location in the future. It was charming, had great service, was very clean and huge selection at breakfast. The location was very convenient for walking to many restaurants, train station, shopping and site seeing.Genuine Hotels.com guest review
Location is great. Blue line metro is 100 steps away on the left and the train station to Sintra was 100 steps away on the right. Breakfast was excellent with many choices. Was easy to get around and the tourist office was right up the street. I would recommend the Lisbon card to anyone who is going to be in town for a few days. Many restaurants and […] a small supermarket were nearby. I would stay here again on my next visit to Lisbon. Read moreGenuine Expedia guest review
"Avenida Palace - Amazing but hot"
Amazing hotel, perfect location, and delicious breakfast. The only complaint is that the air conditioning in our room did not function, and despite alerting the staff to the problem, it was never fixed during our three day stay. Maybe because we got a Hotel.com deal and were paying less than full price, not sure.Genuine Hotels.com guest review
"A piece of heaven in the very heart of Lisbon"
The Avenida Palace lived up to my expectations from arrival to departure. The service is impeccable. They don’t claim to be the best, but I think they are. The location couldn’t be better, right in the city center. The Hotel itself is absolutely beautiful, not to mention the grand lobby which is overwhelming. Remark: it would be more pleasant for me […] if the pianist played more classic music rather than jazzy tunes. At arrival, I had bottled water in my room. It had a very nice view, it was not too big but my bed was very comfortable, with nice bed linens. The high quality complimentary breakfast was served in a wonderful room with enchanting chandeliers. There is free wireless internet access all over the Hotel, which was very useful for me. Overall, my stay was a lovely, relaxing experience. Thank you Avenida Palace, see you soon! Read moreGenuine Expedia guest review
Clean, great service and courteous staff. The interior of the hotel is something else .......Genuine Expedia guest review
Large, spacious and comfortable room (superior double) with stunning views of the plaza from all three windows. Central locvation made strolling and walking to major tourist sites easy and delightful. Complementary breakfasts, which included something for every palate, were an added plus. I strongly recommend this hotel.Genuine Expedia guest review
The was one of the most outstanding hotels I've ever stayed at. The location is perfectly suited for easy access to Lisbon, right in the heart of Lisbon itself. Would definiately recommend this hotel to anyone.Genuine Hotels.com guest review
Response by Avenida Palace Dear Guest, Thank you very much for choosing to stay at the Avenida Palace and for taking the time to post your kind words. We are very pleased to read how much you enjoyed your stay with us. We appreciate your outstanding comments on our hotel and its location and thank you for the high rating. It would be a great honor to welcome you back to the Avenida Palace in a future stay. Yours sincerely, Pedro Miguel Costa
"A perfect gem of a hotel."
The Avenida Palace is a luxurious and indulgent hotel to stay and enjoy the sights of Lisbon. Centrally located and only walking minutes to the metro, shops, restaurants and nightlife. Nothing was too much trouble for the staff. The little touches; a bottle of bubbly for a birthday celebration and chilled water and cups for our departure drive was very […] much appreciated. Excellent breakfast and super quiet and comfortable rooms. Priceless. Read moreGenuine Expedia guest review
Response by Avenida Palace Dear Guest, Thank you very much for choosing to stay at the Avenida Palace during this special celebration. We are pleased to know that you enjoyed your stay with us. We appreciate your kind comments on our location, staff and services. We were also very pleased with the fact that you have given us a high rating. It would be a great honor to welcome you back to the Avenida Palace in a future stay. Yours sincerely, Pedro Miguel Costa
"Customer focused hotel in the heart of Lisbon"
Comfortable room in up market hotel. Exceptional staff who could not do enough for their guests. The hotel is well positioned in the heart of the city and within easy walking distance of the shops and restaurants.Genuine Expedia guest review
Response by Avenida Palace Dear Guest, Thank you very much for choosing to stay at the Avenida Palace. We also would like to thank you for your feedback, we were delighted to hear that you have enjoyed your stay with us. Your enthusiasm for our staff and our customer service is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Yours sincerely, Pedro Miguel Costa
"We loved this hotel!"
While staying here, you feel like you're in a palace! The lobby, breakfast room, sitting areas, staircase & hallways are totally regal! The staff were friendly & very accommodating except for some gaps in the information that the concierge gave us. You couldn't ask for a more perfect location to tour the highlights of the city.Genuine Hotels.com guest review
Response by Avenida Palace Dear Guest, It was a real pleasure to read these wonderful words following your stay at the Avenida Palace. Our team constantly strives to achieve a high level of quality and we are thrilled that our services exceeded your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team. Hopefully, we will be able to welcome you again in a near future. Kind regards, Pedro Miguel Costa
Exceptional hotel with exceptional service. The little touches, the cordiality of the staff, the spread at breakfast stands for class. Well done!Genuine Hotels.com guest review
Response by Avenida Palace Dear Guest, Thank you for taking the time to post your review about your stay at the Avenida Palace. We are delighted to read that we have met your expectations. Personalized service is very important to us and so, we truly appreciated your recognition. We look forward to welcome you back in the near future. Yours Sincerely, Pedro Miguel Costa
"Excellent very central"
Marvellous couple of days, wish we had booked at least another dayGenuine Expedia guest review
Response by Avenida Palace Dear Guest, I am delighted to hear that you chose the Avenida Palace during your trip to Lisbon. It is our goal to meet our guests' expectations and I am pleased to read that you had a marvellous couple of days with us. Hopefully, we will welcome you back to the Avenida Palace for a longer stay, in the near future. Yours Sincerely, Pedro Miguel Costa
"Lovely boutique hotel close to all the excitement"
Lovely hotel with friendly staff. Amazing location, central, walking distance to everything.Genuine Expedia guest review
Response by Avenida Palace Dear Guest, It was a real pleasure to read these lovely words following your stay at the Avenida Palace. We are thrilled that our services were up to your expectations. I will gladly pass on your comments to the entire team. Hopefully, we will be able to welcome you again in a near future. Kind regards, Pedro Miguel Costa
"Perfect location and first class service"
My husband stayed here for 3 nights in April. This Hotel location is ideal for local sites and options for meals are within walking distance. The Breakfast buffet is very good, with lots of choices for hot or cold meal. Rooms are spacious, clean, and have all the amenities for a first class stay. We love the extra touches, such as fresh fruit, complimentary […] water, a welcome bottle of wine (with coupon) and chocolates. We would definitely return to this lovely hotel our next time in Lisbon. Staff was very helpful in making dinner reservations and accommodating a late check out. Highly recommend. Read moreGenuine Hotels.com guest review
Response by Avenida Palace Dear Guest, Thank you very much for sharing your experience at the Avenida Palace. We were very pleased to know that we met your expectations. We pledge to make every effort to please our guests at all times and feel proud of your recognition. We hope to have the great honor of welcoming you back in a near future. Sincerely Yours, Pedro Miguel Costa
Excellent location Good breakfast Enjoyed piano recitals Stayed in Junior suite feels like home from homeGenuine Expedia guest review
"Excellent hotel, conveniently located"
The hotel was very comfortable and extremely well located with buses and trains nearby. The staff were friendly and helpful, the room was well appointed. The breakfast in the hotel was excellent and the hotel was also close to restaurants for evening meals.Genuine Expedia guest review
"Excellent in every way"
Lovely hotel in a super location.Tea and Coffee making facilities in room would be good.Genuine Hotels.com guest review
"Perfectly situated hotel in centre of Old Lisbon"
The Avenida Palace Hotel combines, extremely well, traditional style with modern comfort. Even the standard rooms have plenty of space and are beautifully presented. The staff are immensely helpful and always friendly. The breakfast was outstanding and available as late as 1030am. As for its location, it could not be more convenient for access on foot […] to the old centre of Lisbon and main sites; moreover trains, trams, buses, metro and taxis can all be accessed nearby. Read moreGenuine Expedia guest review
"Perfect location and exceptional customer service."
I spent 2 nights at Avenida Palace and thoroughly enjoyed my stay. If I had to describe the hotel in 1 word, it would be "grand". The location is perfect for all major attractions and the staff were exceptional in all aspects of their work (attitude, helpfulness, politeness, pro-active etc etc.). The bar staff in particular couldn't do enough with useful […] tips about the city, where to drink and eat and Pedro even taught me some Portugese! A very classy hotel, which I would recommend to anyone staying in Lisbon. Read moreGenuine Expedia guest review
"Ideally placed for centre of city"
The hotel is situated right in the centre of the city. It has been beautifully restored although maybe a little ostentatious for some tastes (not ours). It is really easy to get to from the airport on the metro, with trains running every few minutes - costs less than 2 euros each (keep your green card as these cost 50c). The hotel is a very short walk […] from the station. The staff cannot do enough for you and all speak excellent English. Use the "grey" bus hop on/off city tours. You can get 48hr tickets from the concierge. Ideal for seeing most of the further afield sights. Read moreGenuine Expedia guest review
"Great hotel in centre of Lisbon"
Two night stay to celebrate a Wedding Anniversary in early March. Splendid hotel of the old school. Definitely the place to stay for a special occasion. A short walking distance from the many fashionable shops and interesting restaurants located in the pedestrian boulevards of this part of Lisbon. Great superior twin room and excellent breakfast in […] a grand, but not overbearing dining room. Very good value at this time of the year. Read moreGenuine Expedia guest review
"Lisbon short break"
My wife and I spent three nights here in March and had a superb time both in the Avenida Palace hotel and Lisbon itself. The hotel was beautiful and the staff amazing. From the minute we entered the building until we left for the airport the staff could not have been any friendlier. Breakfasts were fantastic and really set us up for the day and on our […] final day, when we had to be up early for our departure, the staff arranged breakfast in our room! We had one bar meal which was OK but on the whole we ate out. Lisbon was a great place to visit and I would recommend the Avenida Palace as a base for your break - it is in the centre of the city and it is no problem to walk to many of the sights. The conscierge can arrange your tour bus tickets also which is a bonus. Many thanks to all the staff! Read moreGenuine Hotels.com guest review
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