"Good Hotel in a Great Location"
Stayed in the hotel mid December 2012. Location is superb, close to main attractions, such as the rail lift that takes you up to the Baira Alto region, and also close to that famous large elevator (sorry, I am not sure of the name). Though a bit dated, the rooms are comfortable, yet the mini fridge is not stocked with diet drinks other than water. At […] first, the reception assigned me to a room with a somewhat disappointing view, but the bell hop called the reception right then and a room with a better view was granted. The best thing about the hotel, in my opinion, is that they have what very few hotels around the world have...a very informative and helpful concierge staff. A quality that can make or break a trip experience. The main reason I did not rate a 5 for the hotel is because I know that there are people out there, such as myself, who avoid reading the 5-rating comments, to try to evaluate a hotel by its pros and cons, and just plain do not trust 5-rating comments too much. I would definitely stay at this hotel again. Read moreGenuine Expedia guest review
"the grand Dame of Lisbon"
This hotel is the Grand dame of Lisbon. When I first went in the room was cold and after 45 minutes the situation had not improved, they offered to bring in a plug in heater and I refused. I was seriously thinking of going else where. Then they changed my room to one in the front of the Hotel facing Avenida Libertade. A world of difference, the room […] was very nice with extra space. It reminded me of the St Regis in NY is a smaller scale and perhaps not as good, but the feeling of Europe was definitely captured here. If I go back to Lisbon I will go back to this hotel. The lobby is magnificent and great oversize room, a pity that only one person smoking can screw up the moment.The location could not be better, in the center of the city, one block away from the Rossio the main square. Every member of the staff was great. When you ask for a car to the concierge to go somewhere he recommended a private car that wanted to charge me 50 euro to take me to the airport. But a regular cab charges you no more than 8 to 9 euro. So beware that little detail. The first cab driver charged me 18 euro, I thought it was reasonable so I paid him just to find out later he overcharged me even with 2 suitcases. Do not try to make a phone call from the room, 10 mins to Germany was 45 euros...so download pinger.com, skype or other program and use your ipad from the hotel WIFI. Read moreGenuine Expedia guest review
"The charming center of the Lisbon hotel"
Great location. Great, very helpful staff. Great breakfast. The bathroom was a little small but very clean. We stayed for a week and had no complaints. Definitely recommend this hotel.Genuine Expedia guest review
"Great Lisbon Hotel"
Avenida Palace Hotel is a classic hotel with beautifully appointed public rooms. Great buffet breakfast and warm, paneled bar among the amenities.Genuine Expedia guest review
"Elegant Grand Hotel"
Well located hotel in the heart of Lisbon. Large room and very good breakfast. Service was excellent. Facillities could use some updating, but otherwise excellent.Genuine Hotels.com guest review
Excellent location ! Absolutely perfect for walking. clean but seemed a bit musty in the bathroom. basically old and elegant. Helpful front desk.Genuine Hotels.com guest review
"Great location, friendly staff"
Great hotel in terms of cleanliness, location, friendliness of staff and room size. The bed was a little small but comfortable and for some reason, the lights were a little dim. Breakfast was good.Genuine Expedia guest review
"Hotel avenida, Lisbon, Portugal"
Very comfortable and pleasing atmosphere. Great staff. Wonderul buffet breakfast and great location.Genuine Hotels.com guest review
The hotel is great and the staff is incredibly friendly! Each request was responded to immediately whether it was for information on the room or activities or nearby restaurant recommendations. The room was clean and spacious.Genuine Expedia guest review
Location is great with many quality restaurants within walking distance. Staff friendly and accomodating. The breakfast is superb.Room on first floor but no street noise.Genuine Expedia guest review
"Great location and great city!"
Overall great but I would say the bed was very hard and not very comfortable for a hotel of ths caliber. Other than that is was very nice.Genuine Hotels.com guest review
"Great location and great breakfast."
As an American all the smoking in the facility was hard. However that is there culture and I loved the place, the location and the service. I highly recommend. If smoking is a problem don't go to Europe.Genuine Hotels.com guest review
This is a grand old lady, a charming if somewhat out-dated elderly property, Magnificent crystal chandeliers adorn the high ceilings, vast windows overlook the attractive city square outside. Just the breakfast room is fit for a throne room! The concierge services are spotty. Twice our promised restaurant reservation was inaccurate Otherwise the hotel […] is beautifully located, easy walking to charming must see attractions. Great care from bellmen. Read moreGenuine Hotels.com guest review
"Great stay at lovely hotel"
The hotel has a nice character feel to it with lovely little rooms. Our room had a wonderful view of the city. The location is superb. The staff was friendly and accommodating. Be aware that the hotel charges exorbitant fees for having your laundry done - basically my only minor quibble. I would recommend this hotel to travelers in Lisbon.Genuine Expedia guest review
"Very nice hotel for the Lisbon experience"
Superb Location-close to everything. Old style grand hotel. Very nice breakfast.Genuine Expedia guest review
I would stay in this hotel again, if I was back in Lisbon. The location of the hotel is great, easy walks to close by attractions and food. The staff is extremely friendly and helpful. I room was comfortable,very roomy, and very clean.Genuine Hotels.com guest review
"Great hotel, well located"
Great location, mese everything you have to ser in Lisbon. Rooms a little bit small. Staff helpfull. 20 minutes from airportGenuine Expedia guest review
"Great Hotel for Your Lisbon Stay"
This lovely hotel added to the highlight of our first visit of Lisbon. The staff is very polite; room is neat and comfortable (ours was a small suite with a balcony); breakfast is very good; the deco of the hotel is charming; and the location is the best - train station is next door building and hop on/off bus a few steps away. I'd definately stay here […] again. The only down side of our experience was that the cab driver asked for 45euro instead of 26 shown on the meter after he dropped us off at the airport, because "hotel got the taxi for you and they charge extra for the service" said the cab driver. Read moreGenuine Expedia guest review
"excellent location, beautiful hotel"
Wonderful old world hotel. Hotel well maintained. Room clearn and nicely decorated. Lovely public areas. Excellent breakfast. Friendly staff. Really appeared to show interest in your stay and wanted to make sure you had everything you needed without being too intrusive. Lisbon is an amazing city - so much to do - the location of the hotel is outstanding […] - next to train station, metro stop, tourist information, sightseeing, restaurants and shopping. Read moreGenuine Hotels.com guest review
The Avenida Palace is in a great location! Close to the train station and walking distance to many sights. The common rooms are beautiful and the staff was very helpful. We travelled with an adult daughter and the junior suite was perfect as she had her own room. The breakfast buffet was excellent.Genuine Hotels.com guest review
Perfect for a stay in Lisbon. You can do everything within walking distance. Including the train station!Genuine Hotels.com guest review
"I'll return again."
Top-notch service at an old-world hotel located in the heart of Lisbon.Genuine Expedia guest review
"Great Hotel and would come back again"
The Avenida Palace is a great hotel. It is beautiful and the rooms are lovely and very comfortable. Me and my wife stayed there at the beginning and end of our Portugal trip (we travelled to the Algarve in between). The staff were exceptional and the probably the nicest most polite and prefessional hotel staff I have ever experienced. When we first […] arrived just off the plane it was 8.30am. Our room wasn't ready because it was so early. However the hotel staff offered us breakfast in the dining room which was very nice. On our second stay the hotel staff were able to book us last minute reservations for dinner at Club Fado (which I would also recomment for dinner). They also mailed my wife's postcards. If I were to go to Lisbon again I would definately stay there again and recommend it to everyone. Read moreGenuine Expedia guest review
"A good choice"
Excellent location I really enjoyed my stay there and the staff very helpful and friendlyGenuine Expedia guest review
Very courteous and the staff attended to all our needs instantly. The complimentary breakfast is outstanding. The rooms and the hotel are elegant, and the hotel is centrally located.Genuine Expedia guest review
"Great Hotel In a Great locale."
I've travelled to Europe many times. Portugal is such a great value. You get a lot for your money. This hotel certainly exemplifies that. It's one of the best in the central Lisbon area. My sixth floor room overlooked a portion of Rossio Square and the old neighborhoods. The breakfasts were adequate and, the dining room staff was very attentive. My […] room was decorated in 18th century French style (which may be rather stuffy for some). It's a rather classically styled hotel with a concierge, doorman, oriental carpets- the works. One flaw was the room service entrees. They are anemic, overpriced and have no taste. Go to one of the many restaurants that are nearby. Read moreGenuine Expedia guest review
Excellent service. Beautiful decor and maintenance. Location location location!Genuine Hotels.com guest review
"Faded glory in great location"
Though public spaces were grand on an old European sense, the rooms were in need of an update and the beds were like boards. Staff were wonderful and breakfast buffet was good, but the rooms need to be brought into the 21st centuryGenuine Hotels.com guest review
"Very nice hotel in incredible location"
We absolutely loved our stay here. Perfect location, right in the middle of the city where you want to be or near where you want to go. Very helpful staff, gorgeous common areas, lovely rooms, nice breakfast (though somewhat small selection) and regal feeling in such an old, stately building. Our room, a junior suite, was beautiful and well laid out, […] though it had its aging features, like the water fixtures and some creaky doors. We loved the place and will definitely stay there again if we return, and highly recommend the place to others. Read moreGenuine Hotels.com guest review
"Avenida Palace-classic elegance with great staff!"
If you want a central location, old style elegance and friendly and knowledgable hotel staff, stay at Lisbon's Avenida Palace, conveniently located next to the Rossio train station. My familyof three loved our junior suite, which consisted of two bedrooms and two baths affording lots of privacy for a couple and an adult daughter. The included breakfast […] was terrific-eggs, Iberian ham, smoked salmon and everything else you could want. I was particularly impressed by the concierge staff-who were quick to tell you the most economical way to get somewhere, whether by Metro, tram or something other than taxi. The only possible downside is that the only people under 40 were sons and daughters of the rest of us, so this is a great stay for boomers and other mature adults. Read moreGenuine Hotels.com guest review
"Avenida Palace near Rossio"
Value for money hotel. Excellent location, great staff and decent breakfast. The hotel being an old place is not modern for sure. But the ambiance of the common areas are worth the stay in the palace! The staff and front desk is excellent.Genuine Expedia guest review
"Great hotel stay on Gran Via"
Wonderful stay! We arrived really early (like around noon) and they gave us a hotel room - which we really needed so we could take a quick nap after our trans-Atlantic flight! VERY helpful and courteous staff. Easy access to the Metro.Genuine Expedia guest review
The concierge service at this hotel was five star and the location was fantastic. I would definitely recommend Lisbon to anyone looking for a fabulous get away, and this hotel was in a great location.Genuine Expedia guest review
"Hotel Avenida Palace -Fabulous location"
We really enjoyed our stay here and will return to this location in the future. It was charming, had great service, was very clean and huge selection at breakfast. The location was very convenient for walking to many restaurants, train station, shopping and site seeing.Genuine Hotels.com guest review
Location is great. Blue line metro is 100 steps away on the left and the train station to Sintra was 100 steps away on the right. Breakfast was excellent with many choices. Was easy to get around and the tourist office was right up the street. I would recommend the Lisbon card to anyone who is going to be in town for a few days. Many restaurants and […] a small supermarket were nearby. I would stay here again on my next visit to Lisbon. Read moreGenuine Expedia guest review
"Avenida Palace - Amazing but hot"
Amazing hotel, perfect location, and delicious breakfast. The only complaint is that the air conditioning in our room did not function, and despite alerting the staff to the problem, it was never fixed during our three day stay. Maybe because we got a Hotel.com deal and were paying less than full price, not sure.Genuine Hotels.com guest review
"A piece of heaven in the very heart of Lisbon"
The Avenida Palace lived up to my expectations from arrival to departure. The service is impeccable. They don’t claim to be the best, but I think they are. The location couldn’t be better, right in the city center. The Hotel itself is absolutely beautiful, not to mention the grand lobby which is overwhelming. Remark: it would be more pleasant for me […] if the pianist played more classic music rather than jazzy tunes. At arrival, I had bottled water in my room. It had a very nice view, it was not too big but my bed was very comfortable, with nice bed linens. The high quality complimentary breakfast was served in a wonderful room with enchanting chandeliers. There is free wireless internet access all over the Hotel, which was very useful for me. Overall, my stay was a lovely, relaxing experience. Thank you Avenida Palace, see you soon! Read moreGenuine Expedia guest review
Clean, great service and courteous staff. The interior of the hotel is something else .......Genuine Expedia guest review
"A Palace indeed."
The hotel looks like a palace outside and inside. Our room (superior room) was spacious and nice. The location couldn't be better. The staff are friendly and very helpful. The only problem is the beds are too soft. They should be renovated. Another thing that could make future stays better would be to put coffee and tea making facilities in the roo […] ms. Read moreGenuine Hotels.com guest review
"Old fashioned charm in the heart of Lisbon"
The Avenida Palace is the grande dame of Lisbon hotels, and still retains alot of the 19th century charm. The rooms are comfortable with an old world luxury feel, and you feel like you are stepping back in to 19th Lisbon (albeit with modern touches, wifi etc!).Genuine Hotels.com guest review
Response by Avenida Palace Dear Guest, We’ve felt amazing reading your wonderful review, for which I thank you sincerely on behalf of all the staff members. Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Yours sincerely, Pedro Miguel Costa
"Oasis of calm in the city centre"
Wonderful, comfortable old-world style and refinement in the very centre of Lisbon. The staff are wonderful, and everything about the hotel as you would expect from a 5* property.Genuine Hotels.com guest review
Response by Avenida Palace Dear Guest, Thank you very much for sharing your experience at the Avenida Palace. We were very pleased to know that we met your expectations and appreciated your high rating. We pledge to make every effort to please our guests at all times and feel proud of your recognition. Your kind remarks will be shared with the entire team. We look forward to welcoming you in a near future. Yours sincerely, Pedro Miguel Costa
"Why Stay anywhere else ?"
First time in Lisbon and chose those hotel on the basis of other reviews. We were not disappointed, the staff and Junior Suite were first class. The Hotel is in the best possible location, and although there is no restaurant available the breakfast room is great as is he buffet breakfast. There are also numerous good places to eat within easy walking […] distance. Would highly recommend for a great stay in Lisbon. Read moreGenuine Expedia guest review
Response by Avenida Palace Dear Guest, Thank you very much for choosing to stay at the Avenida Palace on your first time in Lisbon. Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. I will share your comments with the team involved and I look forward to welcoming you to your Lisbon residence, on your next visit to Lisbon. Yours Sincerely, Pedro Miguel Costa
"Would like to return"
My friend and myself had booked a Junior Suite for our visit, when the staff became aware that one of us was celebrating a special birthday the room was upgraded to an Executive Suite and a bottle of champagne was sent to the room. Although the room was at the front of the hotel it was very quiet with no noise from the road at all. We found all the […] staff very pleasant and helpful. The breakfast buffet was excellent with all needs catered for. Read moreGenuine Expedia guest review
Response by Avenida Palace Dear Guest, Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. We pledge to provide a refined personal service for our guests and are pleased when such effort is recognized. Your enthusiasm for the hotel is very much appreciated and will be a great source of motivation to the entire team. I will surely forward your thanks to all. It would be a great honor to welcome you on your return to the Avenida Palace in your future stay. Yours sincerely, Pedro Miguel Costa
"Beautiful old traditional hotel in central Lisbon"
If you want real luxury with a traditional feel. If you want to be pampered and relaxed but close to all the lovely sights of Lisbon, this is the hotel for you. It isn't cheap - it's a 5 * hotel after all, but it's worth every penny.Genuine Expedia guest review
Response by Avenida Palace Dear Guest, Thank you for taking the time to post a review on the site following your stay at the Avenida Palace and I am thrilled to hear that you felt pampered and relaxed during your stay. Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back very soon to your new Lisbon residence. Yours sincerely, Pedro Miguel Costa
Fantastic location, right next to the train station for a trip to Sintra. Very attentive staff who are friendly and attentive. A great place top stay.Genuine Expedia guest review
Response by Avenida Palace Dear Guest, I thank you for leaving such a kind review of your experience staying at the Avenida Palace. I must also thank you for your kind words about our staff and location. I will be delighted to share your review and look forward to welcoming you back in the not too distant future. Kind regards, Pedro Miguel Costa
A place Ritz-like with the charm of the classic era. Comfortable communal areas to sit and read. Lovely place highly recommended.Genuine Expedia guest review
Response by Avenida Palace Dear Guest, Thank you for taking the time to post your wonderful review about your stay at the Avenida Palace. Your high rating and recommendation are much appreciated. We hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Yours Sincerely, Pedro Miguel Costa
"Highly recommend this fine hotel"
Very friendly, accommodating and helpful staff. The concierge was extremely knowledgeable. Location could not be better for sightseeing. The meeting place for 2 of our walking tours was right across the street in the square. The Metro is just down the block. Great bars, patios, shops and restaurants within easy walking distance. The famous #28 tram […] is just a short distance away. Excellent breakfast included in a palace setting. We had a very early departure to the airport and the hotel delivered breakfast to our room at 5 am. The welcoming gift of fruit was a nice touch. The bathroom was on the small side but I would stay here again and highly recommend this fine hotel. Read moreGenuine Expedia guest review
Response by Avenida Palace Dear Guest, Your review is wonderful reading. Allow me to thank you sincerely on behalf of all the staff members. As our team constantly strives to achieve a high level of quality, we are thrilled that our services were up to your expectations. We look forward to welcoming you again very soon to your Lisbon residence. Kind regards, Pedro Miguel Costa
"Wonderful old style hotel in centre of Lisbon"
This is a beautiful historic building right in the centre of atmospheric Lisbon. Wonderful lobby and reception rooms with fabulous decor from early twentieth century. Rooms large and beds very comfortable. Excellent breakfast with large selection including fresh fruit such as papaya and pineapple and different delicious Portuguese pastries every da […] y. Read moreGenuine Expedia guest review
Response by Avenida Palace Dear Guest, Many thanks for taking the time out to leave your feedback on your recent stay at the Avenida Palace. I am delighted to read how much you appreciated our historical hotel, its décor and services. I very much look forward to welcoming you back to the Avenida Palace in the future. Kind regards, Pedro Miguel Costa
We really enjoyed our stay; everyone looked after us with great customer service. The hotel is located right in the centre, easy access to everywhere and being right next door to the station, we also took a train to Sintra for a lovely day out. Although it's in the centre, the room is very quiet and no worries about noises from traffics or people out […] late on weekends. They serve excellent breakfast with lots of choices including mini Portuguese custard cakes. Read moreGenuine Expedia guest review
Response by Avenida Palace Dear Guest, We wish to thank you for this excellent review about your stay at the Avenida Palace. We pledge to provide a refined personal service to all our guests and are very pleased for your recognition. Your enthusiasm for the hotel is very much appreciated and will be a great source of motivation to the entire team. We will surely forward your comments to all. It would be a great honor to welcome you back to the Avenida Palace in a future stay. Yours sincerely, Pedro Miguel Costa
"Beautiful hotel in the heart of lisbon"
We had a great stay! The hotel was gorgeous and the staff fantastic!Genuine Expedia guest review
Response by Avenida Palace Dear Guest, Thank you so much for the excellent rating. I was delighted to read your kind words about our hotel and services. I look forward to welcoming you here on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
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