All hotels in Lisbon, Portugal
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereRua 1 De Dezembro 123, Lisbon, 1200, Portugal, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 413 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.8
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.9
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Wonderful centrally located Grand Hotel with customer satisfaction paramount! We would stay there again.
Genuine Venere guest review
Other trip Apr 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Beautiful converted palace with great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Avenida Palace is an AMAZING hotel. Beautiful, clean, convenient to everything in LIsbon. Gratious, helpful staff. I've stayed here twice and can't wait to go back again. Staying here is a real treat.
Genuine Expedia guest review
Other trip Mar 25, 2013
Linda
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a wonderful stay at this hotel. Everyone spoke English and was extremely helpful. Breakfast was great. Seating area on our floor and lobby were comfortable. Nice plaza and train station right outside the doors. Would recommend this hotel.
Genuine Hotels.com guest review
3 night trip Mar 3, 2013
Susan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The PERFECT location for the center of Lisbon. Next to the central train station, 1 block walk to the underground and trams. This elegant, old-world style hotel deserves the 5-star rating if hotel ever did. The morning breakfast is fantastic. Great staff. Great lobby bar.
Genuine Hotels.com guest review
2 night trip Mar 5, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful hotel. Great price. Nice breakfast buffet.
Genuine Hotels.com guest review
7 night trip Dec 24, 2012
A Traveler
US
5.0 / 5Outstanding
"perfect location beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
a beautifully maintained hotel. the common areas are exquisite. the breakfast is plentiful and of a high quality. the train station is next door. the only drawback - my room had two twin beds which were very small for one person.
Genuine Expedia guest review
Other trip Feb 3, 2013
mark
US
5.0 / 5Outstanding
"Excellent service and perfect locatiom."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Extremely pleasant and friendly staff . They are very helpful! Room and beds are comfortable and clean. Location is perfect. Good breakfirst. Free parking!!
Genuine Expedia guest review
Other trip Jan 28, 2013
Dawei
US
5.0 / 5Outstanding
"Look no further, stay here."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was perfect. We were there for a week. It was just magic. The exquisite lounge has piano music every night. The staff is helpful and unobtrusive. The bar is comfortable and relaxing. The breakfasts are lovely, the linens of very high quality, not a spec of dust in the place, excellent location, several top restaurants very near....just ask at the desk...they will point you in the right direction. Our jr suite had 2 marble bathrooms and the room was completely quiet at all times. All for a very reasonable price. The decor and public sitting rooms will impress you no matter who you are. This place is TOP NOTCH!
Genuine Hotels.com guest review
7 night romance trip Dec 24, 2012
Jennifer
US
5.0 / 5Outstanding
"lUnbeatable Convenience and Maid Service"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The location of this charming old hotel is perfect for city dwellers, because it's centrally located at Rossio Square. It's easy to walk to restaurants, shops, and sightseeing, as well as public transportation for outlying areas you might want to visit. The service was friendly and helpful, and we've never had more attentive maid service. We booked a junior suite, which was roomy and lovely. The hotel gave us complimentary port in the bar, sparkling wine in our room for New Year's Eve, and had concerts or other events at no cost for guests every evening we were there.
Genuine Hotels.com guest review
6 night trip Dec 27, 2012
A Traveler
US
5.0 / 5Outstanding
"Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a beautiful 100 + year old beauty in the middle of everything. Great location, great staff and nice hotel. jet
Genuine Expedia guest review
Other trip Dec 19, 2012
A Traveler
US
4.0 / 5Excellent
"Good Hotel in a Great Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Stayed in the hotel mid December 2012. Location is superb, close to main attractions, such as the rail lift that takes you up to the Baira Alto region, and also close to that famous large elevator (sorry, I am not sure of the name). Though a bit dated, the rooms are comfortable, yet the mini fridge is not stocked with diet drinks other than water. At first, the reception assigned me to a room with a somewhat disappointing view, but the bell hop called the reception right then and a room with a better view was granted. The best thing about the hotel, in my opinion, is that they have what very few hotels around the world have...a very informative and helpful concierge staff. A quality that can make or break a trip experience. The main reason I did not rate a 5 for the hotel is because I know that there are people out there, such as myself, who avoid reading the 5-rating comments, to try to evaluate a hotel by its pros and cons, and just plain do not trust 5-rating comments too much. I would definitely stay at this hotel again.
Genuine Expedia guest review
Other trip Dec 14, 2012
World Traveller
US
4.0 / 5Excellent
"the grand Dame of Lisbon"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is the Grand dame of Lisbon. When I first went in the room was cold and after 45 minutes the situation had not improved, they offered to bring in a plug in heater and I refused. I was seriously thinking of going else where. Then they changed my room to one in the front of the Hotel facing Avenida Libertade. A world of difference, the room was very nice with extra space. It reminded me of the St Regis in NY is a smaller scale and perhaps not as good, but the feeling of Europe was definitely captured here. If I go back to Lisbon I will go back to this hotel. The lobby is magnificent and great oversize room, a pity that only one person smoking can screw up the moment.The location could not be better, in the center of the city, one block away from the Rossio the main square. Every member of the staff was great. When you ask for a car to the concierge to go somewhere he recommended a private car that wanted to charge me 50 euro to take me to the airport. But a regular cab charges you no more than 8 to 9 euro. So beware that little detail. The first cab driver charged me 18 euro, I thought it was reasonable so I paid him just to find out later he overcharged me even with 2 suitcases. Do not try to make a phone call from the room, 10 mins to Germany was 45 euros...so download pinger.com, skype or other program and use your ipad from the hotel WIFI.
Genuine Expedia guest review
Other trip Dec 9, 2012
waldemar
US
5.0 / 5Outstanding
"The charming center of the Lisbon hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Great, very helpful staff. Great breakfast. The bathroom was a little small but very clean. We stayed for a week and had no complaints. Definitely recommend this hotel.
Genuine Expedia guest review
Other trip Dec 7, 2012
A Traveler
US
5.0 / 5Outstanding
"Great Lisbon Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Avenida Palace Hotel is a classic hotel with beautifully appointed public rooms. Great buffet breakfast and warm, paneled bar among the amenities.
Genuine Expedia guest review
Other trip Nov 27, 2012
A Traveler
US
4.0 / 5Excellent
"Elegant Grand Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Well located hotel in the heart of Lisbon. Large room and very good breakfast. Service was excellent. Facillities could use some updating, but otherwise excellent.
Genuine Hotels.com guest review
2 night trip Nov 13, 2012
WarrenJ
US
3.0 / 5Good
"Great location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Excellent location ! Absolutely perfect for walking. clean but seemed a bit musty in the bathroom. basically old and elegant. Helpful front desk.
Genuine Hotels.com guest review
4 night trip Oct 26, 2012
Jane
US
4.0 / 5Excellent
"Great location, friendly staff"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel in terms of cleanliness, location, friendliness of staff and room size. The bed was a little small but comfortable and for some reason, the lights were a little dim. Breakfast was good.
Genuine Expedia guest review
Other trip Oct 20, 2012
A Traveler
US
5.0 / 5Outstanding
"Hotel avenida, Lisbon, Portugal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very comfortable and pleasing atmosphere. Great staff. Wonderul buffet breakfast and great location.
Genuine Hotels.com guest review
2 night family trip Oct 11, 2012
Mpd
US
5.0 / 5Outstanding
"Location!Location!! Location!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is great and the staff is incredibly friendly! Each request was responded to immediately whether it was for information on the room or activities or nearby restaurant recommendations. The room was clean and spacious.
Genuine Expedia guest review
Other trip Oct 10, 2012
Elle
US
5.0 / 5Outstanding
"Perfect Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Location is great with many quality restaurants within walking distance. Staff friendly and accomodating. The breakfast is superb.Room on first floor but no street noise.
Genuine Expedia guest review
Other trip Oct 8, 2012
A Traveler
US
5.0 / 5Outstanding
"Great location and great city!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall great but I would say the bed was very hard and not very comfortable for a hotel of ths caliber. Other than that is was very nice.
Genuine Hotels.com guest review
Other trip Oct 5, 2012
A Traveler
US
5.0 / 5Outstanding
"Great location and great breakfast."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
As an American all the smoking in the facility was hard. However that is there culture and I loved the place, the location and the service. I highly recommend. If smoking is a problem don't go to Europe.
Genuine Hotels.com guest review
Trip with friends Oct 5, 2012
Beth H
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is a grand old lady, a charming if somewhat out-dated elderly property, Magnificent crystal chandeliers adorn the high ceilings, vast windows overlook the attractive city square outside. Just the breakfast room is fit for a throne room! The concierge services are spotty. Twice our promised restaurant reservation was inaccurate Otherwise the hotel is beautifully located, easy walking to charming must see attractions. Great care from bellmen.
Genuine Hotels.com guest review
3 night trip Sep 14, 2012
Gage
US
4.0 / 5Excellent
"Great stay at lovely hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel has a nice character feel to it with lovely little rooms. Our room had a wonderful view of the city. The location is superb. The staff was friendly and accommodating. Be aware that the hotel charges exorbitant fees for having your laundry done - basically my only minor quibble. I would recommend this hotel to travelers in Lisbon.
Genuine Expedia guest review
Other trip Sep 24, 2012
Adam
US
4.0 / 5Excellent
"Very nice hotel for the Lisbon experience"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Superb Location-close to everything. Old style grand hotel. Very nice breakfast.
Genuine Expedia guest review
Other trip Sep 13, 2012
IMS
US
5.0 / 5Outstanding
"Excellent Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I would stay in this hotel again, if I was back in Lisbon. The location of the hotel is great, easy walks to close by attractions and food. The staff is extremely friendly and helpful. I room was comfortable,very roomy, and very clean.
Genuine Hotels.com guest review
2 night trip Sep 7, 2012
A Traveler
US
4.0 / 5Excellent
"Great hotel, well located"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location, mese everything you have to ser in Lisbon. Rooms a little bit small. Staff helpfull. 20 minutes from airport
Genuine Expedia guest review
Other trip Aug 7, 2012
Xavier
US
5.0 / 5Outstanding
"Great Hotel for Your Lisbon Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This lovely hotel added to the highlight of our first visit of Lisbon. The staff is very polite; room is neat and comfortable (ours was a small suite with a balcony); breakfast is very good; the deco of the hotel is charming; and the location is the best - train station is next door building and hop on/off bus a few steps away. I'd definately stay here again. The only down side of our experience was that the cab driver asked for 45euro instead of 26 shown on the meter after he dropped us off at the airport, because "hotel got the taxi for you and they charge extra for the service" said the cab driver.
Genuine Expedia guest review
Other trip Jul 19, 2012
Sue
US
5.0 / 5Outstanding
"excellent location, beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful old world hotel. Hotel well maintained. Room clearn and nicely decorated. Lovely public areas. Excellent breakfast. Friendly staff. Really appeared to show interest in your stay and wanted to make sure you had everything you needed without being too intrusive. Lisbon is an amazing city - so much to do - the location of the hotel is outstanding - next to train station, metro stop, tourist information, sightseeing, restaurants and shopping.
Genuine Hotels.com guest review
4 night family trip Jun 24, 2012
Joseph
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Avenida Palace is in a great location! Close to the train station and walking distance to many sights. The common rooms are beautiful and the staff was very helpful. We travelled with an adult daughter and the junior suite was perfect as she had her own room. The breakfast buffet was excellent.
Genuine Hotels.com guest review
3 night family trip Jul 2, 2012
T. Burgess
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect for a stay in Lisbon. You can do everything within walking distance. Including the train station!
Genuine Hotels.com guest review
5 night trip with friends Jul 5, 2012
A Traveler
US
5.0 / 5Outstanding
"I'll return again."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Top-notch service at an old-world hotel located in the heart of Lisbon.
Genuine Expedia guest review
Other trip Jun 26, 2012
A Traveler
US
5.0 / 5Outstanding
"Great Hotel and would come back again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Avenida Palace is a great hotel. It is beautiful and the rooms are lovely and very comfortable. Me and my wife stayed there at the beginning and end of our Portugal trip (we travelled to the Algarve in between). The staff were exceptional and the probably the nicest most polite and prefessional hotel staff I have ever experienced. When we first arrived just off the plane it was 8.30am. Our room wasn't ready because it was so early. However the hotel staff offered us breakfast in the dining room which was very nice. On our second stay the hotel staff were able to book us last minute reservations for dinner at Club Fado (which I would also recomment for dinner). They also mailed my wife's postcards. If I were to go to Lisbon again I would definately stay there again and recommend it to everyone.
Genuine Expedia guest review
Other trip Jun 25, 2012
Paul
US
5.0 / 5Outstanding
"A good choice"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent location I really enjoyed my stay there and the staff very helpful and friendly
Genuine Expedia guest review
Other trip Jun 24, 2012
Hend
US
4.0 / 5Excellent
"Outstanding service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very courteous and the staff attended to all our needs instantly. The complimentary breakfast is outstanding. The rooms and the hotel are elegant, and the hotel is centrally located.
Genuine Expedia guest review
Other trip Jun 21, 2012
A Traveler
US
4.0 / 5Excellent
"Great Hotel In a Great locale."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I've travelled to Europe many times. Portugal is such a great value. You get a lot for your money. This hotel certainly exemplifies that. It's one of the best in the central Lisbon area. My sixth floor room overlooked a portion of Rossio Square and the old neighborhoods. The breakfasts were adequate and, the dining room staff was very attentive. My room was decorated in 18th century French style (which may be rather stuffy for some). It's a rather classically styled hotel with a concierge, doorman, oriental carpets- the works. One flaw was the room service entrees. They are anemic, overpriced and have no taste. Go to one of the many restaurants that are nearby.
Genuine Expedia guest review
Other trip Jun 18, 2012
Richmond
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service. Beautiful decor and maintenance. Location location location!
Genuine Hotels.com guest review
4 night romance trip May 27, 2012
Luis
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"A royal stay at the palace"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were treated like royalty. Our room consisted of a living room, bedroom and bathroom. The room was quaint but with all modern touches. Breakfast was included and served in an opulent room. The neighborhood was close to anything we wanted. The staff was helpful with any questions or requests. A wonderful visit. Very highly recommended.
Genuine Hotels.com guest review
Response by Avenida Palace
Dear Guest, Thank you so much for the excellent rating and for recommending the Avenida Palace to other travelers. I really loved reading your review and am delighted to know that you had a royal stay with us. I look forward to welcoming you here on your next visit to Lisbon. Kind regards, Pedro Miguel Costa
2 night romance trip Mar 8, 2015
MARY
IE
5.0 / 5Outstanding
"A hotel with old world charm."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is located in the middle of Lisbon. It is full of old world charm. The public rooms are magnificent. Our, 301, room had a large bedroom, large lounge and two bathrooms. Hotel staff are excellent. They noticed from our passports that my wifes birthday was the day after we arrived. When we returned in the evening there was a chilled bottle of bubbly and strawberries dipped in chocolate. That is caring service. Breakfast was superb. This really is a superb hotel for a city break in Lisbon.
Genuine Expedia guest review
Other trip Feb 18, 2015
Brian
GB
5.0 / 5Outstanding
"Good, comfortable hotel in excellent location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a three night break with friends. The hotel staff could not have been friendlier or more helpful. The inclusive breakfast was excellent. The location was very convenient to transport, sites and restaurants. The rooms were very clean and comfortable. There were additional lovely gestures i.e. chocolate dipped strawberries and wine on St. Valentine's Day as well as strawberries on arrival. There was bottled water in the room but no tea or coffee making facilities.
Genuine Expedia guest review
Other trip Feb 16, 2015
Keith
GB
5.0 / 5Outstanding
"Perfect location and a beautiful place"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We spent three nights on a weekend in February. The building is absolutely beautiful and in a great shape. The different common rooms and areas around the hotel are just lovely places to spend some time.
Genuine Expedia guest review
Response by Avenida Palace
Dear Guest, Thank you very much for choosing to stay at the Avenida Palace and for having taken the time to leave your remarks. We are delighted to know that you enjoyed your stay with us. Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Yours sincerely, Pedro Miguel Costa
Other trip Feb 11, 2015
Heikki
GB
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel staff and room were excellent, I stayed for five nights in February. . Very plush dining room with plenty of choice for breakfast. Hotel is right opposite airport bus stop and on the main street in centre of Lisbon. Ten minute walk to the water front. Sightseeing buses go from stops a minute walk from hotel. Train station is next door to hotel . I had a room at back of hotel it was very quiet , clean and I was upgraded on arrival to a room with a king size bed. Overall I could not fault this hotel and would happily stay again.
Genuine Expedia guest review
Other trip Feb 8, 2015
Peter
GB
5.0 / 5Outstanding
"Perfect location for Lisbon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The lovely team at the hotel were very welcoming and helped us out with some great food and drinks choices for going out in the city. Definitely worth booking for something special.
Genuine Expedia guest review
Response by Avenida Palace
Dear Guest, Thank you very much for staying at the Avenida Palace and for leaving your kind words on this site. We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased to hear that our effort is recognized. Your positive comments have been passed onto all of our staff. We look forward to welcome you again in the near future. Yours sincerely, Pedro Miguel Costa
Other trip Jan 26, 2015
Pat
GB
4.0 / 5Excellent
"A Palace indeed."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel looks like a palace outside and inside. Our room (superior room) was spacious and nice. The location couldn't be better. The staff are friendly and very helpful. The only problem is the beds are too soft. They should be renovated. Another thing that could make future stays better would be to put coffee and tea making facilities in the rooms.
Genuine Hotels.com guest review
Response by Avenida Palace
Dear Guest, Thank you very much for your nice words about our Hotel. It is our goal to meet our guests' expectations and we are pleased to read that you have valued our location and our décor. We also appreciate your comments on our staff, which you found to be so friendly and helpful. Our guests’ comments are very important to us and allow us to improve our services so, we appreciated your observations. We very much look forward to welcoming you back to the Avenida Palace in the future. Yours sincerely, Pedro Miguel Costa
2 night romance trip Jan 9, 2015
batia
IL
4.0 / 5Excellent
"Old fashioned charm in the heart of Lisbon"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The Avenida Palace is the grande dame of Lisbon hotels, and still retains alot of the 19th century charm. The rooms are comfortable with an old world luxury feel, and you feel like you are stepping back in to 19th Lisbon (albeit with modern touches, wifi etc!).
Genuine Hotels.com guest review
Response by Avenida Palace
Dear Guest, We’ve felt amazing reading your wonderful review, for which I thank you sincerely on behalf of all the staff members. Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future. Yours sincerely, Pedro Miguel Costa
3 night romance trip Nov 24, 2014
Duncan
GB
5.0 / 5Outstanding
"A central hotel with character"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
What a pleasure to get away from the uniformity of the 'chain' hotels. Pleasing decor, friendly and knowledgable staff. Excellent breakfast
Genuine Expedia guest review
Response by Avenida Palace
Dear Guest, Thank you so much for your opinion about your stay at the Avenida Palace. I was extremely pleased to read your kind words about our hotel, services and staff. We hope to have the honor of welcoming you in a near future. Sincerely Yours, Pedro Miguel Costa
Other trip Dec 9, 2014
Sarah
GB
5.0 / 5Outstanding
"Oasis of calm in the city centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful, comfortable old-world style and refinement in the very centre of Lisbon. The staff are wonderful, and everything about the hotel as you would expect from a 5* property.
Genuine Hotels.com guest review
Response by Avenida Palace
Dear Guest, Thank you very much for sharing your experience at the Avenida Palace. We were very pleased to know that we met your expectations and appreciated your high rating. We pledge to make every effort to please our guests at all times and feel proud of your recognition. Your kind remarks will be shared with the entire team. We look forward to welcoming you in a near future. Yours sincerely, Pedro Miguel Costa
3 night family trip Nov 28, 2014
John
GB
5.0 / 5Outstanding
"Lisbon's Treasure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here in October 2014, the hotel is 152 years old and fairly well preserved, although maybe some of the decor could do with touching up. The staff are very attentive and went out of their way to please. Location could not be better. all in all a first class hotel in a first class position with first class staff.
Genuine Expedia guest review
Response by Avenida Palace
Dear Guest, Thank you for a truly outstanding review and for choosing to stay at the Avenida Palace. Your wonderful review will surely be a great source of motivation for the entire team. Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back to your new Lisbon residence. Yours sincerely, Pedro Miguel Costa
Other trip Nov 4, 2014
Chris
GB
5.0 / 5Outstanding
"Why Stay anywhere else ?"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
First time in Lisbon and chose those hotel on the basis of other reviews. We were not disappointed, the staff and Junior Suite were first class. The Hotel is in the best possible location, and although there is no restaurant available the breakfast room is great as is he buffet breakfast. There are also numerous good places to eat within easy walking distance. Would highly recommend for a great stay in Lisbon.
Genuine Expedia guest review
Response by Avenida Palace
Dear Guest, Thank you very much for choosing to stay at the Avenida Palace on your first time in Lisbon. Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. I will share your comments with the team involved and I look forward to welcoming you to your Lisbon residence, on your next visit to Lisbon. Yours Sincerely, Pedro Miguel Costa
Other trip Oct 20, 2014
Ianto
GB
5.0 / 5Outstanding
"Would like to return"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My friend and myself had booked a Junior Suite for our visit, when the staff became aware that one of us was celebrating a special birthday the room was upgraded to an Executive Suite and a bottle of champagne was sent to the room. Although the room was at the front of the hotel it was very quiet with no noise from the road at all. We found all the staff very pleasant and helpful. The breakfast buffet was excellent with all needs catered for.
Genuine Expedia guest review
Response by Avenida Palace
Dear Guest, Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. We pledge to provide a refined personal service for our guests and are pleased when such effort is recognized. Your enthusiasm for the hotel is very much appreciated and will be a great source of motivation to the entire team. I will surely forward your thanks to all. It would be a great honor to welcome you on your return to the Avenida Palace in your future stay. Yours sincerely, Pedro Miguel Costa
Other trip Oct 20, 2014
Cheshire Chic
GB
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