Nice and clean, friendly staff, comfortable hotel... Good for families as well... And very close to the metro station. Only minor issue is the Busy road to cross to get to the hotel though.Genuine Hotels.com guest review
"Lifts in the morning"
We were trying to get down to the car park at peak breakfast time ....it took 20 mins as the lifts were continually full. Apart from that everything was spot onGenuine Hotels.com guest review
"Not as good as expected"
Although we asked for early check in through hotels.com, there is no feedback. When we arrived at hotel after 12 hours flight and asked for an early check-in, the frontdesk just replied the check-in only start after 2pm and gave no any help. We had to walk around and look for somewhere to have a cup of coffee. When we were back at 2pm, the bad news […] is that they didn't get the room ready so we had to sit in the lobby and wait for another 15 minutes. Really bad experience as we choose NOVOTEL for it's expected good service. However, the room is comfortable and we had a good rest after a long trip. Read moreGenuine Hotels.com guest review
"Great location, not as clean as i would expect"
The hotel is well placed for the major Paris landmarks. It is a about a 10- 15 minute metro ride away. Good links to the metro, RER an tram networks Reception staff are friendly and helpful. the room wasn't as clean as I expected. the bed had not been hovered under for some time and there was a lot of dust there. The bathroom smelt a bit drainy! and […] the toilet had a faint urine smell which never went away. The hotel was very busy, breakfast was nice but the staff could not deal with the volume of guests meaning we had to wait for too long before being seated to eat. Read moreGenuine Hotels.com guest review
"Not a 4 star hotel"
I can not believe a so called 4 star hotel does not even offer coffee with fresh milk and cream. I have had better cups of coffee at hotels in third world countries. Breakfast food was not replenished quick enough even after telling the staff. Bacon was not cooked evenly. Even the milk for the cereal tasted like powdered milk. The staff at the hotel […] were good, the location was not bad, and the room was very clean. In conclusion the Hotel seriously needs to improve on breakfast. Read moreGenuine Hotels.com guest review
"Good but not great service"
The Hotel itself was good, very quite and comfortable but the customer service was a little disappointing. The staff at Reception were mostly friendly and helpful but the Barman certainly wasn't. It was obvious to us that he doesn't like to deal with us foreigners, especially those of us who speak little French, he ignored us, and talked rudely to us […] on numerous occasions, there was no need for this, a smile doesn't hurt. Would I go back to this hotel? Probably not no. If I'm paying money to stay somewhere I want to be made to feel welcome there. Read moreGenuine Hotels.com guest review
"Dirty carpet,unclean room,rude irresponsible staff"
Location was great. It was 10 mins walk from Porte D'Orleans station. The neighbourhood had everything from grocery stores to Subway, restaurants and what not. The hotel reception and restaurant area were also good and well maintained. However, the receptionists were very rude and unhelpful. We were denied of each and every thing we had asked for - […] bottle opener, thin pillows, water bottle to mention a few. The receptionist was saying no to each and every thing, even before we were able to complete our sentence. She had decided not to help us anyways. One particular lady receptionist was very rude. This is not the level of service that is expected from a hotel of international repute. We have lived in all the good brand hotels, but never did we see so much of arrogance and coldness. Now coming to the room, it was good, comfortable, with an Eiffel view, BUT the carpet in the room was old and torn. Not to mention, it was smelly, damp, unclean and totally unmaintained. Even during our stay of 4 days, the carpet was not cleaned during room service. All the junk that we would leave in the morning on the carpet was found at the exact same place in the evening. The bathroom was superb and clean but the toilet was separate from the bathroom. We personally liked the arrangement. Overall we did not like the room because it was just too dirty. A change in the carpet or just removal of it will make the hotel a very chic and posh hotel. Read moreGenuine Hotels.com guest review
"Ok but no a good breakfast"
It was ok but I felt a bit more attention to detail such as cleanliness would be better.Genuine Expedia guest review
The Maid did not clean our room after requesting it to be done .Genuine Expedia guest review
"Good hotel in decent location for seeing Paris"
Good base to visit sites in Paris. Very quite rooms despite being near to busy road.Genuine Expedia guest review
"Well located to motorway and metro intocentralpais"
Great short break. Family enjoyed the time in the hotel. Staff were great at directions into Paris and metro stations for the attractions.Genuine Expedia guest review
"Good place to stay for a short city break."
Staff were welcoming and dealt with are queries well. Rooms were spacious and very clean. Comfortable beds as well. Very impressed with the bathroom facilities with very warm power showers. Complimented a good holiday in Paris. Hotel was also walking distance from the Metro and a single direct line to Gare Du Nord.Genuine Expedia guest review
Great hotel which is very clean and efficiently run. It is very modern and the breakfast is great and has a large variety of food to suit all tastes. The hotel staff speak a variety of languages and are extremely friendly and helpful.Genuine Expedia guest review
Good hotel in a good location, walking distance to metro service which is very convenient. Buffet breakfast could have been better with more variety options. It would be useful to have spoon/fork in each room . There was no table/alarm clock in the room.Genuine Hotels.com guest review
"Does what it says!"
The hotel staff were friendly and polite.The room was small but clean and quiet. Tea and coffee making facilities were in the room. There is underground parking which was what made me choose this hotel. I thought €18 per 24 hours was rather steep but there was no alternative.It is close to a metro which makes it a convenient location. Would recomme […] nd. Read moreGenuine Hotels.com guest review
Not a four star hotel! Service was generally poor, breakfast not worth £15 per person!Genuine Hotels.com guest review
"Excellent stopover option"
We stayed for one night in a family room on our way back from Disneyland Paris and found this to be a great option. We didn't explore nearby but used the metro to visit Paris sights during the day and ate our evening meal in the hotel's restaurant, which provided good food at a reasonable price (for Paris) and allowed us to relax at the end of the day […] with no further travelling. Read moreGenuine Expedia guest review
"It's a two star hotel rated 4 star"
Rooms are good size beds are not very comfortable, pillows are rubbish. Pillow covers are torned, floors carpets are very dirty inside the room, you would not want to walk on it barefoot. AC did not work. Room was way too hot. Infact couldnot sleep at night. Made Complaint at the desk, they couldnot be bothered. Breakfast was ok. Only good thing was […] they had a balloon artist for children which they look forward to every morning. As far location goes, it was very good for us. And the parking facility was good and secure. Read moreGenuine Expedia guest review
"Good value for money"
Spacious room,polite and friendly staff. Breakfast is good,but it can get too busy. I ended up waiting for plate,cup etc. There is secure underground parking which is slightly tight, but not an issue. Metro station is 5 minute walk,but there ia taxi rank near by as well. Neighbourhood ok, but it is not gonna inspire any artist in you!Genuine Hotels.com guest review
Good location near metro and restaurants. Small room for 4.Genuine Hotels.com guest review
"there were 4 of us and v were very comfortable."
Novatel Paris was very comfortable. every thing about this place was nice. Muslim shops were nearby and easy to get halal food. hotel staff very helpful and friendly all togather a very pleasant experienceGenuine Expedia guest review
"i am not happy"
i sow the picter but the rom was terrible staff room was dertyGenuine Expedia guest review
Very clean rooms in a good location to get anywhere in Paris. Would definatly stay againGenuine Hotels.com guest review
My family enjoyed staying at the hotel.Excellent breakfast at the hotel. Good neighborhood with many restaurants around. The metro station is just 5 minutes walk from the hotel.Genuine Hotels.com guest review
"Great over all place to stay"
We went for a long weekend at the end of Aug 2013, the bathroom was lovely with a nice deep bath. The bed was comfy.Genuine Hotels.com guest review
"Very nice hotel and friendly staff."
Very clean and modern hotel. nice size rooms and very comfy bed. Amenities and services excellent and friendly staff who make the stay even better! Quite easy to find and not too far from the city centre and a five minute walk from the metro station. Excellent breakfast in the morning with a wide choice of food.Genuine Expedia guest review
"Nice hotel, convenient."
Clean and spacious. minutes from the metro and on good line. Friendly staff but service was sometimes slow i.e when asked for extra pillows/milk, they were'nt delivered. Had to go to the reception to pick up myself and was told another colleague tried knocking on our room, but I heard nothing.Genuine Expedia guest review
Convenient hotel on same metro line (4) as gare du nord for those travelling by eurostar. Easy to find due to brightly lit novotel skyline sign visible from metro exit. Priced very competitively. Although room service is expensive and its best to buy at local shop. All in all very good.Genuine Hotels.com guest review
"Quite a nice place"
A pretty nice hotel. Staff were helpful and the room was nice. It was a nice set-up for families.Genuine Expedia guest review
Stayed at the hotel for 1 week and was very pleased with the room. (Rm 804) We had an excellent view of the Eiffel Tower!! Though not large by Canadian standards, the hotel room was larger than others you will find in Paris. Room had a queen and sofa bed. I must say that the sofa bed was the most comfortable I have ever slept on. Amazing. Room was […] extremely quiet, I am a light sleeper and could not hear the street whatsoever (there were double windows) plus the doors had a rubber weather stripping around to minimize hall noise. The room A/C was incredibly quiet also. Staff were excellent and the buffet was a great value for what you got. Kids under 16 eat free. Was a convenient 5 min walk to the Port d'Orleans metro station. Read moreGenuine Expedia guest review
"Modern large hotel. Very good for families."
We arrived a day early and the staff were brilliant, especially Yuliya who managed to get us a family suite for the whole 3nights. The room was lovely and all staff were really friendly. well done Novotel!Genuine Expedia guest review
"Good quality and location"
It was nice to stay, need lock system in the washroom door and more in room service.Genuine Hotels.com guest review
Hotels in the Novotel chain are delightfully predictable but all have their distinctive characteristics. The Novotel at the Porte d'Orleans lives up to our expectations of the brand: interesting architecture, contemporary interior design and comfortable functional rooms. Its location on the Paris Peripherique makes it ideal for easy access and departure […] while the nearby Metro station offers easy access into the city; which is great because there's not too much to excite the causal visitor in the immediate vicinity of the Porte d'Orleans. We cho se it partly for location and mostly because it provides a secure underground car park which is helpful if you're touring with a rack full of bikes on the back. Reception staff are welcoming, efficient and make coming and going easy and pleasant. The weak point is the catering: dinner was an incredibly slow process even though there were no more than five tables to be served and breakfast on both mornings chaotic because the buffet to serve a fully occupied hotel is located in a narrow corridor between two dining rooms making it time-consuming and hazardous to self serve and find ones way back to the table. Why is it that Novotel which scores so highly on its other services is incapable of organising its catering? Sorry for the lack of paragraphs - doesn't seem possible with this software! Read moreGenuine Hotels.com guest review
Good, clean, friendly staffGenuine Hotels.com guest review
"A Good Hotel"
Overall, a good hotel. Clean rooms and nice breakfast for the family. However, the wifi connection was very poor. Most times, one could not log into the wifi - very poor. Hotel's explanation? 'too many people were trying to use the wifi'. Except for the wifi, the hotel was good.Genuine Hotels.com guest review
"Family friendly hotel"
We stayed at this hotel with a one year old and enjoyed our stay. The hotel clearly caters to families. The only thing is that the hotel is not in a very central location. It is near a metro/tram stop but the metro system in Paris is not very buggy-friendly. We used the tram and buses more.Genuine Expedia guest review
"Great family hotel for visiting Paris"
The hotel is in a great location, just off the peripherique and only a 5minute walk to a metro station. Staff were very friendly and helpful and spoke good English. Breakfast was a continental buffet but also did bacon and eggs. Lots to choose from. Parking was just around the corner from the hotel. However we had a roof box so couldn't park in the […] hotel car park (it is underground with a height restriction of 1.9m) but there is outside secure parking at the nearby Mercure hotel. If your vehicle is over 1.9m then I would advise you email the hotel in advance and they will give you directions to this car park. I would have no hesitation in using this hotel again when visiting Paris and recommend it to others. 5/5 Read moreGenuine Expedia guest review
Hotel was very clean and comfortable. We got a room in the morning, it was a nice surprise. Food was very good. We have no complaints.Genuine Expedia guest review
"View of the Eiffel Tower!"
We loved our stay!! I was pleasantly surprised by our upgrade to an executive suite with a view of the Eiffel Tower! The staff were courteous and very helpful. Provided great service for our kids (set up a pack and play for our infant and folded out the sofa bed for our five year old)... Good location - 10 minute walk to the Metro. Perfect. Really great […] experience!! Read moreGenuine Hotels.com guest review
"Overpriced hotel for small rooms!"
The location of this hotel is at the edge of zone 1, so it is easy to reach Paris central attractions within 30 mins. Though there were plenty of bars and restaurants nearby, the hotel is about 10 mins walk from those eateries and the metro. The surrounding area was average and acceptable as family travellers. However, we do think it is overpriced for […] the room we have been given. It said 'Superior family room' . Well, there was nothing superior about it at all! The room was small and crowded with a double bed and an uncomfortable sofa bed. Also, we have been allocated on the lower lever (2nd floor), which was basically above the reception and the main restaurant, so it was noisy. Moreover, there was barely any facilities in the room, too. Overall, I won't recommend anyone for this hotel as the price we paid for the room we have got was way overpriced. We have stayed 2 other Novotels in Paris as it was a two-week family holidays. They were lots better and much cheaper than this one! Read moreGenuine Hotels.com guest review
"Great hotels for family with reasonable price."
Modern, very clean, the housekeeping tidy up the room everyday, allowed early check in upon request, wifi is free in the room, kettle and coffee or tea provided in the room(which most of the hotels in the Paris don't provide), spacious for a family of 4, location is a bit far from some of the tourist attractions but with the metro nearby, we can easily […] travel to anywhere we like. ( The metro ticket fare in Paris is per single trip basis no matter how far u go). There is a bakery on the way to the metro which sells nice pastry and bread. Read moreGenuine Expedia guest review
"a 'great' breakfast buffet with no food!"
room was fine however staff are extremely rude. despite having breakfast included (otherwise charged at 16 euros) we were very disappointed with this - half the items had run out despite going mid-way through the service period. coffee machines didnt work. they even ran out of plates and bowls. despite waiting 20 minutes no extra food was brought out […] to replace. waiters were extremely rude and unhelpful - they would totally ignore any questions and walk on by whenever we tried to get their attention and would just laugh every time we asked if there was ever going to be any food brought to the buffet area. We even went to reception to complain though the girl on duty basically said there was nothing she could do. Read moreGenuine Expedia guest review
"Good clean hotel close to transit"
Stayed in the executive with our family of four. Room had a queen size bed and 2 pull out sofa beds. Very clean. Convenient parking downstairs but was not included. Breakfast was average (stay away from the fake scrambled eggs) and included in the price.Genuine Hotels.com guest review
hi i stay for 4 nights it was nice, 5 min walk from porte d orlean train stn,& 30 min from cdg airport, metro train from airpot to hotel one time train change &its easily get ,near by carefore super mkt , its more near to orly airport.Genuine Hotels.com guest review
A very decent business hotel near where I needed to be. Convenient for the Porte d'Orleans bus and metro interchange. My rate included breakfast which was very good.Genuine Hotels.com guest review
"Not a good location for a family trip."
This hotel is on the outskirts of Paris. Although the metro station is quite close, we went for a family trip and was very disappointed with our location as I told the Expedia coordinator I wanted fairly central. No quite what it was suppose to be. However the hotel itself was ok. Needs a bit of a freshen up. Service and breakfast were good.Genuine Expedia guest review
We (family of 4) had a great to Paris and a nice stay at Novotel, but at arrival we were not told how to get out of the garage when leaving during your stay and we could not get out. Instead of trying to help us and understand why we had a problem getting out they keept telling us that our credit cards (all 3) were faulty and it's not their fault. Would […] have been nice with a bit of "let me see what I can do for you" instead of "your card does not work". At other times they were extremely helpful when in trouble (like when our 3 year old took the elevator alone). Read moreGenuine Hotels.com guest review
"Nice but far out"
Good basic hotel no frill nothing special. Little bit too far out from all attractionsGenuine Hotels.com guest review
"DISSAPPOINTED! DONT STAY HERE!"
CHARACTERLESS HOTEL WITH POOR SERVICE AND INEXCUSABLE CLEANLINESS! I FOUND MY BED HAD DIRTY SHEETS WITH BLOOD STAINS AND HAIR INSIDE!Genuine Hotels.com guest review
"Great stay close to "La Cité Universitaire" Paris"
Great hotel, not too expensive, great location close to "la cité universitaire" and "Porte d'Orléans". Perfect decor. Fantastic breakfast. Great personnel. A must stay!Genuine Hotels.com guest review
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