"Great hotel in the center of it all"
We stayed in the Hotel Regina for a few nights while in Madrid. Staff was helpful, the onsite restaurant and cafe was great too. After a long day sightseeing, the rooms were comfy and spacious.Genuine Expedia guest review
"Great location in a renovated hotel at affordable"
I have been at this hotel before and it is better. Modern and renovated rooms. Just hy Sevilla Metro 2 station and very close to Puerta del Sol, Plaza Santa Ana and Cibeles fountain. Great price and service. Highly recomended!!Genuine Hotels.com guest review
"3 days in Madrid"
+ : We got a champagne and fruits plate on arrival which was something nice. I believe being an "elite" on Expedia really helped. Room was comfortable -: the business center pcs were not working.Genuine Expedia guest review
Great Location! Clean and comfortable.Genuine Hotels.com guest review
"Good value when on sale for business travel"
Although traveling alone, I was given a double room, which was a much better size than the single I saw. The bathroom in the double was very nicely appointed and spacious with good hot water and water pressure. The bed is very firm (which some prefer) but oddly short in length. I don't believe someone over 6' would avoid dangling his/her feet. Sounds […] from pipes and echoes in the courtyard were fairly noisy during the day, but by nighttime it was quiet. I found the room on sale on hotels.com at an excellent off-season price for a nonrefundable single, and with the free wi-fi, I would consider Regina for my future business trips when funds are an issue. The grocery store in the basement of the nearby Cortes Ingles made it easy to assemble a picnic dinner to enjoy in the Parque del Retiro one evening. Read moreGenuine Hotels.com guest review
Perfect location! Right above the Sevilla metroGenuine Hotels.com guest review
"Very nice hotel in Plaza de Sol"
This was a very nice hotel close to Plaza de Sol. Great restaurants and attractions are within easy walking distance, and there are two Metro stations nearby. The rooms are gigantic, unfortunately mine opened to an airshaft (i.e., no view). The staff was very knowledgable and friendly, and they went out of their way to be helpful.Genuine Expedia guest review
The hotel needs a renovation but offers a great location and great prices.Genuine Expedia guest review
"Great Location, clean and cozy"
Close to Plaza Sol, helpfull staff and clean roomsGenuine Expedia guest review
Great location for an affordable prices. The room was outdated. Manager provided a complimentary champagne upon arrival to set the mood right which it did.Genuine Expedia guest review
"Very convenient location - close to everything"
This hotel was in a great location about 15 minutes from Royal Palace and the Prado. Five minutes to Puerta del Sol. Ten minutes to Plaza Mayor. Helpful staff. Rooms newly remodeled. I would highly recommend to anyone wanting to see Madrid. We took a cab for the airport but there is also a Metro station right in front.Genuine Hotels.com guest review
"near to plaza el sol, and mayor attractions"
great neat close to everything you want. a block from Gran Via, Plaza Mayor Plaza el Sol, you don't need take the subway, a bunch the restaurants and good ones a few blocks waking distant.Genuine Expedia guest review
"Better and cheaper"
This hotel has an excellent service, is located near to the most interesting places in Madrid and the rates are very affordable for tourists.Genuine Expedia guest review
"Good value for money, but not especially nice"
good central location. Room was clean, basic, decent size, and simply furnished. Room was located at rear of hotel facing outside building wall whereby it was hidden from natural sunlight. Next time would request room with window facing the outside.Genuine Hotels.com guest review
"Nice hotel, great location, staff ok"
Perfectly situated on calle de alcala a 20 min walk from prado museum and 5 min walk to puerta del sol. Clean and efficient. Comfortable. Staff was not entirely helpful if asked for any advice though and they were efficient but not friendlyGenuine Expedia guest review
"Excellent Location, Ok Hotel"
Staff varied from friendly and helpful to indifferent. Needs some cosmetic upkeep. Wonderful location. .Genuine Expedia guest review
Great location, walking distance from the main Madrid attractions. Metro station is only few meters from the hotel. Room is comfortable and nice bathroom.Genuine Expedia guest review
"Great location in Madrid"
Best hotel we stayed at. Breakfast good. Internet worked. Comfortable bed. Service good, although I would have preferred no bellhop. Fantastic location by Puerta del sol and in front of Metro stop. Roomsize generous.Genuine Expedia guest review
Being welcomed with cold orange juice was an unexpected delight! Very pleasant staff and clean room. Be aware that most windows are on an airshaft (normal for downtown), which can be somewhat noisy. Marble in halls ditto. Downsides: shower only, bedside lights inadequate (the desk's is fine), bed could use soft pad. But I walked everywhere (Prado, Retiro, […] much more) from it. There are pastry shops and banks (the necessities of life) very close, and lots of shopping and dinner places and much more within a few blocks! Metro too. Great choice! Read moreGenuine Hotels.com guest review
"Best hotel in Spain"
I was very surprised this was a three star. Everything was perfect from the staff, to the room, to the buffet etc. I asked Spanish friends why it only had three stars given how well run it is and they suspected it had to do with taxes on four star hotels. Wow, what a great stay. Right in the middle of everything just a hundred meters to the east of […] Sol, right next to one of the nicest restaurants in Spain. Room design so nice I took pictures of the bathroom for ideas on home improvement. Even the maids smile and say hi as you walk down the hall in the morning. Obviously a very well managed hotel. The finest details are thought of. You turn on the TV and it doesn't default to movies. The remote actually works for once on the first go. etc ect. Read moreGenuine Expedia guest review
We stayed at the Regina based on other reviews, and were glad that we did. It is a very nice hotel, convenient to lots of restaurants, shopping, Metro and sights to see (Puerta de Sol, Palace, Cathedral). The free Wi-Fi was a bit shaky during our stay, but otherwise the staff was great and the location was superb. Would definitely stay at the Regina […] again. Read moreGenuine Hotels.com guest review
"Convenient location and friendly staff"
We chose the hotel based upon a recommendation. Unfamiliar with Madrid we found the hotel and its location to be perfect for our 24 hour visit. We easily walked to Plaza Major and Plaza del Sol, Palacia Real, Museo Prado. We easily reached the hotel by taxi from the airport. The front desk staff was very helpful with information and advice. The hotel […] breakfast was super! Read moreGenuine Expedia guest review
"More than adequate hotel in the center of Madrid"
The Hotel Regina's location is wonderful, in the center of Madrid, within walking distance of the places that I wanted to visit. The staff was helpful, the room was comfortable and kept spotlessly clean... It also had an in-room safe which I utilized everyday.Genuine Expedia guest review
"Great location, updated room...but a few problems."
We were in Madrid for New Year's Eve celebration at Puerta del Sol. The hotel has an absolutely fantastic location just a block away from Puerta del Sol. You can also easily walk to most major sights - Plaza Mayor, Prado, etc. The young man named Javier who works as the concierge was excellent - very friendly and informative. Our room had clearly been […] updated and was very nicely appointed. The issues: (1) our A/C was not working. It wasn't broken, the hotel had just shut it down for the winter. That is not a big deal and I understand that it is relatively typical, but I also think it should be disclosed before one books a room. We slept with the windows cracked and it was fine. (2) no doors whatsoever to our bathroom. I love my wife, she loves me...but we have no interest in being in the same room as each other when we use the toilet. Not all rooms are designed that way (we had a relative in another room and it was not like that). (3) The pay per view was broken. We let them know and they told us it'd been broken for a while and would eventually get fixed - but they were pretty laid back about it. None of these issues are big deals, and overall I would recommend the hotel because of location, cleanliness, and very affordable price. Read moreGenuine Expedia guest review
"Excellent location, functional room, helpful staff"
The hotel is at mid-point between Plaza Mayor and the museum district, and at the beginning of Gran Via, making it an ideal sight seeing location. The hotel is surrounded with buildings with exquisite architectural details representing different periods. The metro station is just right outside. The city's main train station is only 20 minutes on foot, […] through a charming neighborhood. There is a VIP chain restaurant that is open almost 24 hours a day next to the hotel. The room is clean and functional. We stayed in a room with three beds, on the 4th floor. The bathroom has a fully enclosed shower with good water pressure which is above the average European standard. The only thing that is missing is a coffee maker. To us, having a hot cup of tea in the morning and late at night is important. The hotel staff is very helpful and friendly. They all speak English and are willing to give a free Spanish lesson on the spot. Lastly, an airport express shuttle station is only 10 minutes from the hotel. Notice that the drop-off and pick-up locations are different. The pick-up location is on the left hand side of CentroCentro (old post office building) at Plaza de Cebeles (standing at the entrance facing the square), behind the Taxi station. Read moreGenuine Expedia guest review
"Newly renovated and close to "downtown" Madrid"
I spent one night at Hotel Regina after spending 4 nights Hotel Chamartin, and the difference between these two hotel is remarkable, Hotel Regina is conveniently located in the heart of Madrid, one block from plaza del Sol, and maybe three blocks from La Plaza Mayor. My room was amazing, especially after travelling around in Europe for 20 days, this […] was by far the newest and biggest room during my trip. It was really modern, clean, and spacious. Read moreGenuine Hotels.com guest review
"Better than expected"
Everything about The Regina exceeded my expectations. I would label it a superb boutique hotel in downtown Madrid. The hotel restaurant is one of the best I've experienced anywhere for the fixed price dinner menu---fantastic value. Location of hotel in downtown Madrid was perfect and a taxi stand in front makes it possible to go anywhere easily.Genuine Hotels.com guest review
Hotel Regina is in a great location within walking distance to an abundance of shopping and restaurants. If you are fit, the hotel is also convenient to the metro and a 30-minute walk to most museums. Some of the hotel seems more modern than other parts. My room was in the worst location and very small with no natural light. It was next to an office […] where employees came and went constantly and was behind the elevator so very noisy. Hotel staff was very professional and helpful. Read moreGenuine Hotels.com guest review
"Perfect stay in Madrid"
My daughter and I had a perfect stay at the Regina. Our room was immaculate and the beds were very comfortable. The staff was kind and helpful. Everyone had a smile! There is a full restaurant and a cafe inside the hotel, both offering anything you could wish for. The location is ideal! Very safe and within walking distance to the Puerta del Sol, Metro, […] museums, shopping and dining. We walked everywhere. The Regina looks and acts like a 5 star hotel. Don't let the reasonable prices fool you. The Regina can't be beat. Read moreGenuine Expedia guest review
This was our first time to Madrid. The hotel is extremely convenient to both the bus to Sol and a few different Metro stops (Sevilla right out front and just down the street Plaza del Sol). The staff was very friendly and helpful - most spoke English). The breakfast buffet was excellent - and was nicely discounted for hotel guests. We would definitely […] stay there again. Read moreGenuine Hotels.com guest review
"Close to most sites"
The hotel has a modern feel with well appointed but a bit small rooms. It is close to several museums and historical buildings. Using the subway a block away you can go to whatever part of the city you choose. Lots of shopping within walking distance. The TV was nice but it would have been better with English subtitles.Genuine Hotels.com guest review
"HOW LUCKY CAN I BE..."
THIS WAS THE SECOND STOP IN SPAIN ..AND AGAIN I REALLY HIT THE JACKPOT! SUPER HOTEL ...THE LOCATION IS FANTASTIC ..JUST IN THE CENTER OF MADRID! METRO STOP IN FRONT OF THE HOTEL...LESS THEN 5 MINUTES WALK FROM PLAZA DEL SOL...RESTAURANTS, COFFEE SHOPS ,SOUVENIR SHOPS,DEPARTMENT STORE... EVERYTHING AROUND THE CORNER FROM THIS HOTEL.. WE STAYED IN THE […] NEW PART OF THE HOTEL VERY MODERN ROOM,VERY LARGE. THIS HOTEL I WILL SUGGEST TO MY FRIENDS ..AND WILL BOOK AGAIN ON MY NEXT VISIT! FRONT DESK STAFF VERY NICE AND GOOD ENGLISH KNOWLEDGE.. Read moreGenuine Expedia guest review
great free wifi. luxurious bathroom. but the one window in the room was on an airshaft. also kind of noisy.Genuine Expedia guest review
"The Hotel Regina EXCELENT!"
The Hotel Regina in Madrid is in a perfect location, in front of the Metro Station Sevilla and five minute walk from the Plaza del Sol. The rooms are complete remodeled and the staff is kind and very knowledge!Genuine Expedia guest review
Met expectations. Very helpful staff. Rooms comforatable if a little utilitarian.Desk staff and concierge very helpful. Good and reasonable breakfast buffet.Genuine Hotels.com guest review
Great location. Fantastic bilingual staff. Two popular clean restaurants. Super comfy beds, better than home.Genuine Expedia guest review
Services, facilities, room, everything excellent, congratulations!!! The only inconvenience is the noise. We had a room in first floor and we could not sleep all night.Genuine Expedia guest review
"noisey at night"
i am not a very lite sleeper but i did wake up to slamming doors and very heavy walking down the halls.Genuine Hotels.com guest review
Our stay was very enjoyable. Regina is close to Puerto del Sol, plaza Mayor and has a Metro station right out front. Staff was friendly and helpful, there is even the convenience of currency exchange.Genuine Hotels.com guest review
"Good place to explore from."
Hotel Regina was a great place to explore Madrid from. My wife and I are walking vacationers and love to check out the city on foot. Everything was pretty close to this hotel. The staff was top notch and tried very hard to please. We didn't try the breakfast buffet but the little café was good for a morning pastry and coffee. I would recommend this […] hotel to a friend. Read moreGenuine Hotels.com guest review
"Good hotel with a very central location"
This is the second time I have stayed at the Regina. The rooms have been upgraded this year. My room was spotless with very comfortable mattress and pillows. Beautifully tiled modern bathroom with shampoo etc rather than the ubiquitous dispensers.Genuine Expedia guest review
The hotel is conveniently located just steps from the Sevilla Metro station. We were able to walk to all the major sights as well as the bus station to catch the airport express shuttle. The hotel sits on Calle Alcala, which is one of the major streets in the old town area but more sedate than the super busy and noisy Gran Via. We had a quiet room on […] the 6th floor facing the back, so we heard no street noise whatsoever. The breakfast buffet was a good value and offered a reasonable selection. Hotel staff was friendly, although it sometimes took some effort to get the attention of a wait staff during breakfast to obtain items like hot water for your tea. Wi-fi in the room was spotty. We did not try using it in the lobby. Room was very clean and had all the basic amenities. Bed was a bit too firm and stiff for me, but my friend was OK with it. Read moreGenuine Expedia guest review
Response by Regina Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Thank you again for your time. Let´s hope to welcome you again,kind regards Carlos López Director
"Comfortable stay at a great price"
I thought that the service level was impersonal (even by business hotel standard) and rather poor. No smile no enthusiasm from the front desk staff. No help with the luggage. The small photocopied city map that they handed me was ridiculous. Is it too much to ask for complimentary bottled water in the room and internet access at the business center […] or lobby? Nonetheless, the room and bathroom were new, contemporary, spacious, clean and really comfortable. Excellent location - just 20 m from the metro station. I don't know what is its rack rates but I got the special/early bird promotion rate from hotels.com so it was a great deal. Read moreGenuine Hotels.com guest review
The perfect place to stay in Barcelona. Reasonably priced. Spacious, clean and comfortable. Balcony views and convenient walking distance to all the sites. I highly recommend the Regina Hotel.Genuine Expedia guest review
"Good location and reasonable accommodations"
This was the last night of our trip in Spain and we ended up with a very reduced fare through one of the booking agencies. The location was fine and the room was decent. Had dinner and breakfast at the hotel which was better than expected.Genuine Hotels.com guest review
Response by Regina Dear client, First of all thank you for your feedback; your opinion is very important . It,s nice to know that you were so pleased with the dinner, breakfast and location of our hotel. Hopefully you,ll chose again our property in your next visit. Thank you for your time, warm regards. Carlos López Director
Ideally located for all key sites & metro station. The hotel staff is very friendly and helpful. Breakfast is excellent value for money for Euro 9,99 per person.Genuine Hotels.com guest review
Response by Regina Dear client, Thank you very much for your comments about the location, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours, Carlos López Director
"GREAT LOCATION WHEN IN MADRID."
I liked the hotel very much. The staff was very accommodating, especially Ricardo. Of course the Breakfast is definitely a feast, which would appeal to anyone from any part of the world. The only con is that there was no free computer service to check e mails etc. I have been all over the globe and this is he first time I have encountered that. Again […] LOCATION, LOCATION, LOCATION, THE BEST. The room was modern up-dated and very clean. The maid service was excellent. Adios for now. Want to return and stay there. Read moreGenuine Expedia guest review
Response by Regina Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and We inform you that the wi-fi connection in the hotel is free, sorry for the inconveniences. Hopefully you´ll visit us again. Cordially yours, Carlos López Director
We were able to walk to all the sites we wanted to see in central Madrid and come back to the hotel for a rest when needed. The hotel staff was very pleasant and accommodating and our room good, with a large bathroom.Genuine Expedia guest review
Response by Regina Dear client, First of all thank you for your feedback; your opinion is very important . It,s nice to know that you were so pleased with the staff and location of our hotel. Hopefully you,ll chose again our property in your next visit. Thank you for your time, warm regards Carlos López Director
"Friendly hotel close to center of town"
The hotel had a terrific location, had excellent staff who went out of their way to be helpful, and the showers in the rooms were fabuous. It was a nice touch that they provided us with a "welcome" orange juice when we checked in. The metro station is right outside the door, making it extremely convenient to the airport and all other points in Madrid. […] All in all, a terrific experience. Read moreGenuine Expedia guest review
"Great hotel but I wouldn't stay there again."
This hotel really comes across as a classy establishment, but they mess up on a lot of the details. First, the good: The room was clean, modern, and spacious - though I did get a "superior" double room. They have a concierge who can help you book things, though he was quite overworked. Poor guy. There was one nice female staff member who was pleasant […] to deal with. One. The bad: My room had windows to the street. The hotel had elaborate soundproof windows - that don't seal properly. Make sure you get a room without windows! The TV would switch on by itself, or change channels randomly. Even after I mentioned it and they said they would fix it, it persisted. I had hotel amenities removed or not replaced, which I then had to ask for. My spare room key was taken, one of the towels was removed but not replaced, and I had to ask for extra toilet paper because only a 1/4 roll was left in the room. I expected more from such a nice hotel. On the last day, I asked the desk to arrange a taxi. They said the concierge would help me. I waited for ten minutes while he was busy with a single tourist couple - the whole time, the desk was consistently empty. I eventually walked up to them a second time and had to push to get them to assist me. A real victory for process over people. I really felt like I was tolerated by this hotel - rather than a guest. Read moreGenuine Expedia guest review
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