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Mandarin Oriental Miami - Miami 25.76634, -80.18511
500 Brickell Key Dr, Miami, FL, 33131 United States
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Guest review summary
- 4.8 Average rating: All Trip Types
- 100% Recommended
- 19 Reviews
- 4.8 Hotel Service
- 4.7 Room Comfort
- 4.7 Hotel Condition
- 4.8 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (19) | 4.8 |
| Business | (4) | 4.5 |
| Romance | (9) | 5.0 |
| Family | (3) | 4.7 |
| With Friends | (0) | 0 |
| All Others | (3) | 4.7 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- ATM/banking
- Babysitting or child care
- Children's club
- Concierge desk
- Currency exchange
- Doorman/doorwoman
- Fitness facilities
- Full-service health spa
- Health club
- Massage - treatment room(s)
- Multilingual staff
- Parking (valet)
- Porter/bellhop
- Room service
- Safe-deposit box - front desk
- Sauna
- Spa tub
- Steam room
- Wedding services
Business & Event
- Business center
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Meeting rooms (small groups)
- Technology helpdesk
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Rooms (all rooms include)
- Air conditioning
- Balcony
- Bathrobes
- Bathroom scale
- Blackout drapes/curtains
- Cable television service
- Climate control
- Clock radio
- Complimentary newspaper
- Cordless phone
- Cribs (infant beds) available
- Designer toiletries
- Desk
- Electronic/magnetic keys
- Hair dryer
- Housekeeping
- In-room massage available
- In-room safe
- Iron/ironing board
- Non-smoking only
- Phone
- Premium bedding
- Premium television channel(s)
- Private bathroom
- Rollaway beds
- Separate bathtub and shower
- Slippers
- Smoking permitted
- Turndown service
- Voice mail
- Window opens
- Wired high-speed Internet access (surcharge)
- Wireless high-speed Internet access (surcharge)
General
- Air-conditioned public areas;
- Ballroom(s);
- Elevator/lift;
- Gift shops or newsstand;
- Media library;
- Private beach;
- Restaurant(s) in hotel;
- Shopping on site;
- Swimming pool - outdoor;
- Tours/ticket assistance;
- Wired (high-speed) Internet access - surcharge;
- Wireless (high-speed) Internet access - surcharge
| Check-in time is | 3 PM |
| Check-out time is | Noon |
| Pet deposit required | |
| Pet fee charged at hotel/condo | |
| Small pets only |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Know before you go
Guests must be at least 18 years old to check in at this property.
Spa information
Mandarin Oriental Miami has a full-service spa featuring massage and treatment rooms.
Recreation
The recreational activities listed below are available either on site or nearby; fees may apply.
- Dock nearby
- Ecotours nearby
- Fishing nearby
- Golf - driving range nearby
- Golfing nearby
- Golf lessons available nearby
- Helicopter/airplane sightseeing nearby
- Kayaking nearby
- Motor boating nearby
- Pilates classes/instruction on site
- Playground nearby
- Rowing or canoeing nearby
- Running track/path on site
- Sailing nearby
- Surfing/boogie boarding nearby
- Swimming on site
- Tennis nearby
- Water skiing nearby
- Windsurfing nearby
- Yoga classes/instruction on site
Area map
A short guide to Downtown Miami
The Metromover links the AmericanAirlines Arena, Bayside Marketplace, the Brickell Avenue financial district, the Miami Art Museum, and many other central attractions. Passengers can transfer to the Metrorail to venture north and south. The Port of Miami is near downtown, as are three ethnic enclaves: Little Haiti, Little Havana, and Liberty City, the historic African-American neighborhood.
see all hotels in Downtown MiamiNearby Activities & Points of Interest
Less than 0.5 mile
- Bayfront Park - 800 yards
- Miami Convention Center - 800 yards
- Downtown Miami - 900 yards
0.5 - 1.0 mi
- Gusman Center for the Performing Arts - 1200 yards
- Bayside Marketplace - 1500 yards
- Miami Cultural Complex - 1500 yards
- Cruise Line Terminal - 1600 yards
- Port of Miami - 1700 yards
- Freedom Tower - 1700 yards
1.0 - 3.0 mi
- American Airlines Arena - 1.1 miles
3.0+ mi
- Miami Intl. Airport (MIA) - 6.1 miles
- Fort lauderdale - Hollywood Intl. Airport (FLL) - 21 miles
- Homestead Air Reserve Base (HST) - 23 miles
- Fort Lauderdale Executive Airport (FXE) - 30 miles
- Ocean Reef Club Airport (OCA) - 31 miles
- Pompano Beach Airport (PPM) - 33 miles
- Boca Raton Airport (BCT) - 43 miles
Reviews
Filter by:
-
All (19)
- Recommended (19)
- Not recommended (0)
"Nice hotel and great area but on the pricey side"
Reviewed by a Hotels.com guest on Nov 16, 2009
The service here was attentive if a bit snooty and the condition is nice overall but I got the feeling that it was just a tiny bit worn (or is on its way to being so). Having a balcony was nice and the location is great. However, the gym was tiny and it was tight with 5 or 6 of us using it. Also, they do not pass the 'toilet paper' test. For the price you pay to stay here, they might invest in a bit nicer toilet paper rather than the cheap stuff. I would first recommend the Four Seasons but the Mandarin would be next in line for recommendation.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 16, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Excellent but expensive"
Reviewed by a Hotels.com guest on Aug 15, 2009
If you can, ask for a higher floor -- the view of the wide bay and downtown Miami is completely amazing! The hotel features great amenities, attentive staff, and beautiful surroundings. The gym was almost too clean and nice to actually use. As you know, luxury hotels include luxury prices... for everything. Internet, food, parking are all premiums. Over the course of a one week stay with no room service, I incurred almost $400 in incidentals, mostly from the $30 per night parking fee. Oh, and gratuity is already on every bill, so only add a tip if you *really* liked the service! I enjoyed staying somewhere other than south beach for a change, but it did mean driving to find places to eat & shop, especially at night.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 12, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Stunning hotel with great service"
Reviewed by G of London on Aug 9, 2009
Having read a few horror reviews we were worried about visiting this hotel. However, we feel that the reviews must have been about a different hotel! The service was wonderful (free cocktail samples, cold towels and sun lounger service) and nothing was too much trouble. We would go back tomorrow... and unlike most hotels, tipping for every little thing is NOT expected (other than the usual).
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 2, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Bad Service"
Reviewed by a Hotels.com guest on Jun 10, 2009
Needs improvement on their personal. They are not friendly al all !
Overall Rating
out of value="5"- 3.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great hotel...good service but...."
Reviewed by Sheila of Alexandria on May 11, 2009
This is an awesome hotel and everyone called me by my last name. But when we ordered room service, they brought us an opened, almost empty, used container of mayonnaise. I was shocked this happened at such an classy hotel. When notified of this incident, the staff acted unapologetic but at least brought us a new unopened mayonnaise.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by Marco of Switzerland on May 10, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 6, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Lovely Property"
Reviewed by a Hotels.com guest on Mar 2, 2009
We recently spent 4 nights at the Mandarin Oriental and really enjoyed our stay. It's a lovely property and is sited so that from the pool and mini beach you view the bay and don't see the condos that share the key. Our room overlooked the key and the bay (mid range in price/view) and offered all the expected amenities: large flat screen TV, Bose radio, multiple outlets on desk for electronics, balcony, sofa, large immaculately clean bathroom, etc. The staff were very helpful, friendly and efficient. (Without that annoying "my pleasure" that you get at certain other hotels.) The Mandarin is well located in a central Miami location so that you can access Miami Beach to the North or Key Biscayne parks and the Everglades or Keys to the South. We had a rental car and definitely needed it for all of our activities, but the parking fee might be a consideration for some travelers. Because we were touring Miami and catching up with family we did not dine at the hotel, so I can't comment on the food. My only complaint was the relatively high internet fee. I was surprised because many upper end hotels now comp internet. We just avoided it by using our iPhones. I would definitely stay there again and have already recommended it to friends.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Lovely Mandarin - a bit away from South beach"
Reviewed by a Hotels.com guest on Feb 15, 2009
This hotel is everything that you would expect from the Mandarin - stylish decor, sleek, killer views, great service. Its a bit off the beaten path if you consider South Beach where you want to be. So be prepared. Otherwise though you get everything that you would expect. the rooms are super nice and the views are to die for . We ate at the cafe downstairs and the food was good not great. But otherwise no complaints at all.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Lovely hotel"
Reviewed by a Hotels.com guest on Jan 14, 2009
This is a beautiful Madarin on the water - its a bit removed from the action as its not on South Beach, but its typical Mandarin - serene, beautiful with great service. Rooms are v nice, lovely views. Only complaint I can think of is that we had sushi at the 2nd restuarant at the hotel and I'd say that it was only mediocre. I'd expect better from this place. All is all - just great.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 12, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"outstanding hotel"
Reviewed by monica of chicago on Apr 21, 2008
great with kids the best food
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 8, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 6, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 2.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 6, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
The following foreign language reviews were posted by Hotels.com guests from other countries
"une excellente adresse à miami"
Reviewed by a Hotels.com guest on Jul 15, 2009
Personnel professionnel et compétent, véritable service haut de gamme
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews