"Good in room, poor at entrance"
they were obviously in the process of renovation. The entrance was in disarray: just a little vacuuming or sweeping would have made it more appealing. There were stacks of boxes outside in the lot which again detracted from the overall appearance and did not give a good first impression.Genuine Hotels.com guest review
"Excelllant and Close to VA Hospital"
Very nice room and hospitalityGenuine Hotels.com guest review
"Nice and very clean hotel."
Customer Service was excellent. Hotel was in a convenient location.Genuine Expedia guest review
Room was very clean. Comfortable beds. Friendly staff. Nice continental breakfast.Genuine Hotels.com guest review
We liked the size and comfort of the room. Very enjoyable. Friendly staff.Genuine Hotels.com guest review
We had the honor of being the first in the room after the air condition unit had been serviced. Unfortunately the chemical and dirt left behind was not cleaned in either room before. Other than that mistake the hotel was very convient for us and staff was great. The pool was not clean and the hot tub was down for repairs.Genuine Expedia guest review
"Clean and comfortable"
The hotel was comfortable and clean with the usual modern amenities, and with nearby access to I-5 and a short drive to downtown, union station, and airport. I'm not sure how convenient this location would be without a car, but with a car, it was convenient, and though the parking lot was tight, we always found a spot and parking was free. Our room […] was clean and quiet, with window heater / AC, free wireless, one king bed, a wardrobe, a small sitting area, and full bath. The free breakfast was basic and light. Evening cookies in the lobby were a nice comfort. We thought this hotel was a good value, stayed for 3 nights, and would recommend it. Read moreGenuine Hotels.com guest review
"5 night stay"
Overall we had a great time staying here with our young family. Our boys love the pool (although I did pull out two very large hair balls). The breakfast was above average with a good selection and not too crowded when we were there. The complimentary cookies each evening were awesome! Service was excellent. We would stay here again.Genuine Hotels.com guest review
Very nice stay. Good sized room, warm cookies in the afternoon, decent breakfast. Would stay there again.Genuine Hotels.com guest review
We stayed for three nights while participating in an adult tennis tournament about 2 miles distant. Nearby stores (Fred Meyer grocery, Costco, Walmart) were very conveniently located. The long list of neighborhood restaurants which the front desk provided included several top flight establishments. We also walked to the nearby Sylvania campus of the […] Portland Community College and the surrounding residential neighborhood. My wife swam in the hotel's indoor pool, and I used the hotel's fitness facility. All of the staff members we met were outstanding. Read moreGenuine Expedia guest review
Room was okay. Pro - spacious, fairly clean, inexpensive, good breakfast. Con - hair on the bathroom floor, shower did not drain well (after a 5 minute shower I was standing in two inches of water), thin walls.Genuine Hotels.com guest review
Very clean,large rooms,smelled great just walking into the lobby. Hotel associates very friendly, printed out maps so we could get around. Breakfast was great. I stayed at 4 Comfort Inns over a 7 day trip andI was impressed with all of them. I am very picky about the hotels I stay in and I was highly impressed with this hotel chain.Genuine Hotels.com guest review
"Great location for out-of-towners visiting OHSU"
We chose this hotel for it's proximity to Oregon Health and Science University, which is an easy 5 minutes away.Genuine Expedia guest review
"Great room for the price!"
Rooms were clean. Staff was friendly and helpful. Breakfast was good. The rooms were big with a hideabed. Great room for the price.Genuine Expedia guest review
Great, a little hard to get to on first attempt because of road constructionGenuine Hotels.com guest review
The city of Portland had a ban on drinking the water since they found E Coli. The hotel told us not to use the bathroom faucet. It took multiple times of requesting bottled water and finally they only gave us two bottles of water for 6 people.Genuine Expedia guest review
Response by Comfort Suites Portland Southwest Thank you for taking the time to write a review of our property. The boil water order was in effect for the entire city Portland so for our guests' health and safety we did post notice informing everyone of the situation. We also offered two complimentary bottles of water per room, as we were uncertain how long the boil water order would last and were trying to ration the bottled water we had on hand to make sure we could provide enough for all of our guests. I apologize that this happened during your stay and hope that you will consider staying with us again in the future.
"Nice hotel close to the freeway"
Only one night but very comfortable. Breakfast was good and welcome.Genuine Expedia guest review
Response by Comfort Suites Portland Southwest Thank you!
"Friendly & Professional"
Great stay but worth mentioning was the hotel staff that was able to assist me with some crucial shipping needs. Each one of them was truly "on the ball" and willing to help in any way. Really genuine and helpful staff!! Thanks again.Genuine Hotels.com guest review
Response by Comfort Suites Portland Southwest Thank you so much!
pool was dirtyGenuine Hotels.com guest review
Response by Comfort Suites Portland Southwest So sorry to hear about that! The matter has been addressed and corrected and we hope you'll come visit us again sometime.
"Great Time at a Great Price"
My family and I came to stay for a couple of days and the kids didn't want to leave. The room was spacious which is nice when there are 5 of us. It was near impossible to get the kids out of the pool (and the wife out of the hot tub). We will definitely be staying here again on our next visit to Portland.(that is if word doesn't get out and the place […] is booked solid) Read moreGenuine Hotels.com guest review
Response by Comfort Suites Portland Southwest We look forward to seeing you again!
"Overall great hotel close in"
Comfortable, clean and had everything I needed. Nice linens and appreciated having a refrigerator and microwave in the room and free internet. Nice quiet stay. It would have been nice if the breakfast started earlier for people that need to be out early. Didn't start until 0630.Genuine Hotels.com guest review
"Call first if looking for a pool!"
We were very disappointed upon check-in to learn that the pool was not available. They said the heater was broken. Put a serious damper on our family vacation!Genuine Hotels.com guest review
Response by Comfort Suites Portland Southwest I sincerely apologize for the pool being out of order during your recent visit to our property. That is correct, the heater is being replaced. I wish that we could have gotten it functional during your visit and apologize for the time it has taken to perform this repair. I hope that you will give us another chance the next time you come to our fine city.
This will be my hotel of choice when in Portland. I think it's overlooked because it would be considered 'out of the way' if you didn't know the area, but it's right at the intersection of two highways, making it an ideal location. Rooms are generous and comfortable, staff is fantastic, and overall it's very clean and quiet. My room faced the highway, […] and I rarely heard anything. Breakfast was hot and plentiful. Highly recommended. Read moreGenuine Hotels.com guest review
Response by Comfort Suites Portland Southwest Thank you so much for the kind words! We are so glad that you find our property to be a comfortable and convenient place to stay when you visit Portland. Hope to see you again soon!
It filled the needs of being close to the people we were visiting.Genuine Hotels.com guest review
"I wouldn't stay again"
The room was dirty the bed was old and worn out the only thing this place has going for it was breakfast !!!!!!!!Genuine Hotels.com guest review
Response by Comfort Suites Portland Southwest Thank you so much for taking the time to write a review! I am so sorry that you found your stay with us to be less than satisfactory. Our property is in the process of undergoing renovations that I think you will find very accommodating. We are replacing our carpet, bedding and eventually also the furniture! I hope that you will reconsider and give us a second chance to provide you with a satisfying stay.
"Great place for business trips"
The hotel was great for the price. They have a pool with late hours, and exercise room, but the exercise room was under construction during my visit unfortunately. The staff were nice and helpful, but there were a couple of times I went to the desk and no one was there, I had to linger before someone came around. One staff member helped me find a place […] nearby to eat and recommended a great spot to me. My room was clean and comfortable, a little bigger than I expected. Didn't have that harsh chemical cleaner smell that I sometimes get in other hotels. I think these guys need to replace their carpet though, it was really worn and faded in the hallways. It would go a long way in updating the place. The location of the hotel was very close to my business meeting place, and tons of food/grocery stores. Unfortunately there were also lots of strip clubs and naked coffee stands in the area too which gives it a cheaper feel. Overall I was happy with my stay here and would recommend it for anyone needing a clean, safe place to lodge. Read moreGenuine Hotels.com guest review
Response by Comfort Suites Portland Southwest Thank you so much for the review! I am sorry to hear that the exercise room remodel made that particular service unavailable during your most recent visit, however I think you will find the outcome most pleasing. As for the carpet, I completely agree! We have actually just finished reviewing carpet samples and will be replacing the carpet throughout the entire property in the coming months. Please come back to see us during your next visit to Portland!
"Exactly what I needed"
The room was comfortable, with wi fi and cable hdtv (including the golf channel, which many motels don't offer). There was a tasty hot breakfast served, starting early at 6:30 AM, which was very good. They had a jacuzzi I used once (it wasn't hot enough). The location is near whatever I needed (Fred Meyer supermarket, Walgreens pharmacy, World Market […] for some middle eastern foods, Thai Orchid restaurant, and, most important for me, near where my friends live). Read moreGenuine Hotels.com guest review
Response by Comfort Suites Portland Southwest We are so glad that you found our property to be convenient and enjoyable during your recent visit to Portland! I apologize that the hot tub wasn't as hot as you would have liked. I have double-checked the temperature to make sure that it is holding steady at 102 degrees. Unfortunately, I'm not sure what the temperature was during your stay. But I can assure you that it is now nice and toasty! We hope that you will stay with us again the next time you visit your friends in the City of Roses!
Room was fine except the sofa was worn and stuffing coming out. Fridge still contained ice cream from a previous guest.Genuine Hotels.com guest review
Response by Comfort Suites Portland Southwest Thank you for taking a moment to review our hotel. I apologize that you found the condition of your room to be less than satisfactory during your recent stay with us. Housekeeping is currently undergoing intensive training in order to avoid mistakes such as these in the future. I sincerely hope that you will stay with us again the next time you are in Portland and give us a second chance to exceed your expectations!
good value for the priceGenuine Hotels.com guest review
Response by Comfort Suites Portland Southwest Thank you! Come see us again the next time you are in Portland!
The hotel is very close to OHSU and has convenient access to I-5. The staff was very pleasant to deal with.Genuine Expedia guest review
Response by Comfort Suites Portland Southwest Thank you very much! We are so pleased that you found our property to be a convenient and friendly environment for your recent trip to Portland and hope that you will stay with us again the next time you're in town!
"Understaffed and unprepared; do not stay here."
We arrived at Comfort Suites Portland Southwest at around 5:00 pm in the evening on a Friday. We had made reservations in advance. When we walked into the lobby, the desk person was involved in a lengthy telephone call and never once acknowledged our presence. When she finally got off the phone, we got the key to our room. When we went back to the front […] desk to ask a question, there was no one there, only a sign that read "Back In 5 Minutes". We were to see the front desk empty and that sign in place many times over the next two days, day or night. We also found it odd that the hot-tub was broken on a holiday weekend, plus there were no towels available for guests to use at the Hot Tub or Pool. We had to go to the front desk and ask for towels for the Hot Tub. The next day, we returned from our adventures in Portland to find the beds made, but shampoo and soap and more clean towels missing from the bathroom. Someone had apparently cleaned the room in our absence and neglected to replace soap, shampoo and conditioner. Not nice. Read moreGenuine Expedia guest review
Response by Comfort Suites Portland Southwest Wayne, Thank you very much for taking the time to write a review and I sincerely apologize for the inconvenience you experienced during your recent stay at our property. We always strive to provide our guests with the best possible service. I assure you that the issues you have raised will be addressed with our entire staff in order to provide a satisfying experience for all of our guests and in order to keep the same problems from recurring.
very comfortable enjoyed the weatherGenuine Hotels.com guest review
Response by Comfort Suites Portland Southwest We are so glad that you enjoyed your stay! Our summer was very lovely, wasn't it? If you ever come to Portland during the rainy season (and boy does it rain!) we have a nice indoor, heated swimming pool and hot tub. DVD players are also available at the front desk should you like to stay in for a movie night. Thank you for staying with us!
"Nice hotel, convenient location"
The hotel staff were courteous and responsive. We stayed 3 nights and our room was cleaned well each day. We had two small children with us who enjoyed the pool which was not as cold as a lot of hotel pools. The exercise room was in good condition and clean. Breakfast was complete with waffles and some hot food choices. The only complaint I have is […] that the room had the slight smell of urine, it may need new carpet. Overall, we enjoyed our stay and would probably stay here again. Read moreGenuine Expedia guest review
Response by Comfort Suites Portland Southwest Thank you very much for taking the time to review our property! We are so pleased to hear that you enjoyed your stay with us. Please accept our apologies for any odor in your room. The carpets definitely need replacing, and we are actually in the process of doing so as we speak! Hope to see you again the next time you come to town!
If I hadn't been fooled by the picture in the description of the motel I would have gone somewhere else. The entire facility is tired looking, but clean.Genuine Hotels.com guest review
Response by Comfort Suites Portland Southwest Thank you for the review! I am sorry that you found our property to be a bit on the tired side. Please know that we are in the process of replacing all of our carpet as well as renovating our fitness center. Other upcoming projects will also be adding a much needed face-lift to our happy hotel. We are pleased to hear that you found the property to be clean, and hope that you will choose to stay with us again in the future and check out all of the changes we are undergoing!
Carpet and surfaces worn and needed updating. Weird location not directly accessible to freeway. No restaurants immediately nearby. Overall, just OK. If I had a choice to stay elsewhere, I would have. Booked late in a busy summer season time, but place worked out OK.Genuine Expedia guest review
Response by Comfort Suites Portland Southwest Thank you for taking the time to review our property! We are in the process of undergoing several renovations, including replacing all of our carpeting. I'm very sorry that you had difficulty finding the freeway! Freeway access is only one stoplight down the road from our property and there are several restaurants within a mile of the hotel. I hope that you will give us another chance! Our front desk staff would be more than happy to provide you with directions to anywhere you might wish to go!
Nice hotel for the money. Staff was very pleasant and helpful. Indoor pool was nice. Room was quiet despite location near freeway. Bathroom walls above shower had some mold but the room was clean otherwise. Breakfast was great!Genuine Hotels.com guest review
"2nd stay-all good"
The staff is great and the location is cinveniebtGenuine Hotels.com guest review
There was a little bit of confusion with my reservation, but Kate, the hotel clerk, worked quickly to resolve and I was inmy room moments later.Genuine Expedia guest review
Other than the couch in our room being obviously sat on too much (it was super flat and cushions had no support) we had a good time. Amenities were very nice, surrounding area was overall very quiet so we could get a good nights sleep.Genuine Hotels.com guest review
"So convenient to PCC-Sylvania"
It was good - about as good as it gets for a one night stay.. Thank you.Genuine Hotels.com guest review
"Great place to stay"
Very clean convenient location and nice staff. Breakfast was well done and clean place with lots of choices.Genuine Expedia guest review
"Convenient location for SW Portland"
The bed was comfortable and the shower was nice. The room itself was clean enough but the hallways, lobby and stairs were in need of a vacuum-job that they didn't see in the four nights that we were there. Desk was unattended at both check-in (2:30PM) and checkout (6:30AM).Genuine Expedia guest review
The showerhead did not work so there was no way for me to take a shower. The places was difficult to find at night and Mapquest gave really really bad directions. You had to be in the right place to see the sign.Genuine Hotels.com guest review
"Best bet for edge of town."
This is a bit dated property on the outskirts of town. However, the beds are comfortable, big flatscreen tv., quiet atmosphere, and generous breakfast. The staff was very helpful.Genuine Expedia guest review
"great value and very quiet"
I appreciated the quiet, spacious and comfortable room.Genuine Expedia guest review
"Off the beaten track"
Had a great stay in Portland. If you stay here, you'll need a car or taxi. It's not near the max rail system. Hotel staff were super friendly and helpful, hotel was very clean. Breakfast consisted of the standard Comfort Suites items, waffles, eggs, yogurt, bagels/toast, etc. and breakfast ran until 10! Upon arrival, we were asked which floor we wished […] to stay on and if we wanted to be close or away from the pool! I thought this was great as we had a lot of luggage this trip-not to mention we are never asked WHERE we'd like to room! :) I would stay here again, the rooms were comfortable, the beds were soft, however it was off the beaten track. Not easy to get in and out of being right off 99. It was perfect for the area's we were visiting and we had a car. Read moreGenuine Hotels.com guest review
"Good location and good rooms"
I liked their rooms, they are very spacious. The location was also good for me, just off the interstate and close to my client. The only thing i didn't like is that the front desk staff wasn't adequately trained. She tried to charge my credit card even though I had already paid via hotels.com. Took her a while a figure things out. Anyway, except for […] that good place to stay. Read moreGenuine Hotels.com guest review
"Sage the Desk Clerk was Outstanding!"
At first I was not happy about the location of the Hotel, but after I toured around Portland, it turned out to be a great area to stay in Portland. Our child got sick and Sage the front desk clerk was OUTSTANDING! She helped us without any questions asked. Sage is the kind of employee every business needs, she was Fantastic! So yes it was a good experience […] for us at the Comfort Suites Portland Read moreGenuine Expedia guest review
"A great stay with wonderful service"
The evening desk clerk went above and beyond to do kind things for us, to look up addresses, and recommended a great restaurant to boot.Genuine Expedia guest review
"Intense Back Pain from Horrible Chairs"
Using my laptop sitting in the horrible chairs in my room gave me serious back pain. When asked, the hotel staff could not find anything even remotely ergonomic for me to use. I liked everything else about the hotel. Verdict: computer users, stay away. Everyone else, go ahead.Genuine Expedia guest review
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