The resort was great! It has a lot to offer. A lot for kids and adults alike. The grounds are beautiful as well as interesting. The staff was friendly. The room was clean and comfortable. Very nice to have more space than just an average hotel room. Nice to have the little kitchenette. We were disappointed that we didnt have much of a veiw especially […] for our first time to Sedonna. We didnt check in until 5:00 so I would suggest checking in as early as you can for pick of the rooms with a view. Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa At Los Abrigados Resort, we strive to anticipate the needs of our guests and are thrilled that you found your room to be spacious, clean and comfortable. Please be assured that we always do our best to accommodate your special guestroom requests such as, a specific view type, if we are notified prior to arrival. We apologize if you were disappointed. We would be thrilled to have you stay with us again as our valued guest and are prepared to move mountains to make your vacation special.
"Good location, good price, pushy timeshare staff"
We had a one bedroom suite which was quite spacious: large sitting room, kitchenette with everything you'd need to cook (if you wanted to), nice bedroom & bath. Heated swimming pool was very nice and the hot tub was large and relaxingexcept when a crowd of drunks took it over.Genuine Expedia guest review
Nice place, nice people, close to everything. Concierge got us reservations at last moment to great Italian place in Oak Creek. Staff was friendly and helpful.Genuine Expedia guest review
"Can't wait to stay here again!"
We've been to Sedona several times and had always wanted to stay at Los Abrigados. We love the little shopping area around it and it's Hacienda style rooms are very attractive. We found a great deal on Hotels.com and finally stayed at this hotel. It was great! We loved the little park by the river and it's convenient location near all the shops and […] art galleries! Would definitely recommend this hotel. Kevin checked us in right away and was very friendly. Our friends had booked their stay through another site and the booking took forever to show up in their system (even charged him more than hotels.com because of a coupon code we received from this site) but Kevin was nice enough and patient to help our friends get their room based on their reservation confirmation even though it wasn't even in their system. He even upgraded us to a room with a hot tub in the patio! Only negative is the there is no daily room service or breakfast but other than that it was a great stay! Read moreGenuine Hotels.com guest review
The hotel staff was very friendly, helpful, and accommodating.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa We are very happy that you enjoyed your stay with us at the Los Abrigados Resort and Spa and its relaxing surroundings. We do regret that our check-in and check-out times prohibited you from using our amenities. Our guests are always welcome to ask for an early check-in or late check-out; however, this can only be granted based upon availability. It is our hope that you will return to our peaceful resort, and experience what you may have missed on your last trip.
"Hotel that is very worth staying a couple of days."
In Sedona to attend a wedding. Would highly recommend staying at this location. Lots of things to see an do on site.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you so much for your review. Our Los Abrigados Resort & Spa has a prime location with plenty of nearby activities. We are so glad you were able to enjoy our beautiful surroundings. It a great location for those who seek twenty-two acres of winding walkways or the perfect backdrop for a wedding. We apologize that you did not get a comfortable sleeper bed. We are currently in the process of replacing our sofa beds, as well as dining room chairs, living room chairs, and ottomans. We hope you will return soon and test out our new sofa beds. We would love to get your feedback!
Hotel property was nice. Lobby was very clean and the clerk that checked us in was very professional and helpful even at the late hour we arrived. He was kind enough to not charge us the $15 resort fee because of our late check in. The location was good but not close enough to walk to anything. Our room wasn't quite what we expected for the price. It […] was very small but the bed was comfortable. The wifi hardly worked. We did not encounter any time share hard sales like other reviewers have previously mentioned. We went to the hotel bar. The bar tender was very nice and talkative but was clearly on some kind of controlled substance. Overall I would stay here again, but in a different kind of room with more space. Read moreGenuine Expedia guest review
"Good location, close to shops. Very pretty grounds"
Overall hotel was nice. We were in a double bedroom. Unfortunately both bathrooms had mold around tub. We know there is a 15 dollar fee to use the facilities, but just to use unsecured wifi we found was a bit expensive. We did not want to use the pool or gym. When we asked to talk to the concierge about nearby restaurants we were a bit taken aback by […] the high pressure sales pitch she gave us in relation to the time share option. Lovely area, lots to see. Read moreGenuine Expedia guest review
We lucked out by not specifing but getting a small 2 studio cottage with the other studio not occupied. We were surprized that there was not a breakfast offered.Genuine Hotels.com guest review
The hotel is very nice and comfortable, however it is very inconvenient that you can not check in until 4pm, and you have to check out by 10am. They did allow us to relax by the pool until we could check in but it would have been nicer to be in out room before 4p to get ready for our evening.Genuine Expedia guest review
"Got put in a handicap room for my Honeymoon"
My husband and I were on the last weekend of our honeymoon and decided to stay here to wrap it up since they had a massage area an a hot tub. At first we were put in a room with two full sized beds... When I reserved a king room. They switched us to a handicap room!! The furniture definitely needs updating and the staff was very unknowledgeable. Never […] staying here again.. Plus since I used a debit card they put a 100$ hold on my account and told me I had to call my bank before it would fall off... Annoying Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We appreciate you providing feedback from your recent stay at our resort. Los Abrigados’ Spa has six treatment rooms including rooms for couples. Our spa is proud to provide guests with several alluring options, such as: massages, aromatherapy treatments, facials, body wraps, manicures and pedicures, hydrotherapy treatments, body scrubs, a sauna and spa tub located in the spa, and even a boutique. Although the relocation may have been inconvenient, we are glad our staff was able to find you a more suitable room for your stay. It is certainly unfortunate to hear of your frustration with our resort policies and that your experiences with our team members did not meet your expectations. You can rest assured that we take your concerns seriously and we will be forwarding these on to the front desk manager for review and coaching purposes. We hope this did not hinder your honeymoon and that you returned home with pleasant and everlasting memories.
It was a nice place. We did not upgrade, so we did not have any view. Our window looked out onto a turnaround where you could unload your luggage. Also did not have a patio. The location made up for it. We could walk to shops, restaurants and tour stands. The salt water pool was very nice, and warm enough for a dip in February. The bathroom did not […] have a heat vent, and was cold when the temperatures dropped at night. Had to put towels down on the cold ceramic tile floor in the bathroom. Also, the shower was nice with two shower heads, but if you have long, thick hair like I do, beware, you might not have enough hot water to rinse your hair well. Read moreGenuine Hotels.com guest review
"very comfortable near shopping enjoyed"
excellent comfy bed warm good dinning and shoppingGenuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you for your favorable review of our resort. We are delighted to hear you took advantage of our surrounding activities. Our team members will be delighted to hear that you felt that they were pleasant and helpful. We are thrilled that our great food, customer service, and comfortable beds have contributed to you having an enjoyable and relaxing getaway with us. That being said, we truly hope that your stay was a memorable one and that you will choose visit us again sometime in the near future!
"convenient to lots of things"
The hotel compensated for the one inconvenienceGenuine Hotels.com guest review
Was not made aware of "mandatory daily amenity fee ( to use mini putt, tennis etc) prior to or during my booking. I did not stay at this resort for their amenities. Also this Resort at time of check in require a credit card for other expenses that may be incurred ( this is an acceptable common procedure) BUT the Resort puts a 7 day credit hold on your […] credit card for total costs and Hotels.com charges your credit card also which affects your credit card balance. Guests need to be aware of these issues/problems. Read moreGenuine Hotels.com guest review
Hotel and grounds were nice. However the water for showers in one room was ice cold, and was turned off in the other room mid shower. The hotel did compensate with a dining voucher. The $15 resort fee was rediculous and should just be included in the price of the room.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for your review of our resort although we regret to read and apologize that you experienced a plumbing issue during your stay. When notified, our front desk and maintenance staff would be more than happy to address any issues that arise from your room or looked into relocating you to a more preferable unit. It is great for us to read that our team provided you with the assistance you needed, however, we are sorry this problem occurred in the first place. We are concerned that you may have not been made aware of our Resort Fee. We would like to note that we make every effort to ensure that our 3rd party rental and exchange partners advise our guests of this at the time of booking. We also include this information on our website. We hope that you had an overall pleasant stay with us and hope to see you back for another visit in the future.
Decor was confused on what decade it wanted to be in as there were items that appeared to be from every one if the last 5 decades. Room was nice and quiet. Used the salt water hot tub which was huge.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We noted your comments regarding the decor and would like to advise that we are in the process of refurbishment, to ensure that our guests can enjoy the modern and well equipped accommodation throughout the resort. We are glad that you had an otherwise pleasant stay and are looking forward to your next visit.
"Resort & Spa or 5 Star Motel?"
Not at all what we expected. The pictures online are not what you will get. Either the hotel or expedia needs to update their photos of the rooms. Beds are uncomfortable, water heater did not work well, and we felt as if we time traveled back to 1990. Not impressed at all, don't waste your money staying here!Genuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you for writing feedback regarding our Los Abrigados Resort & Spa. We are sorry to hear you were misled from the photos posted on our website. We want all of our owners, members, and hotel guests to enjoy our resort’s beauty, accommodations, and activities. The resort is currently going through major interior and exterior updates, as well as refurbishments in many of our rooms to improve guest experience. Feedback is always accepted so we can continue to deliver to the needs of our visitors. We hope you will consider us again as I know on your next visit, Los Abrigados Resort & Spa promises to deliver the new age energy of Sedona.
"Loved it can't wait to go back"
Absolutely loved it there. The room was huge with a nice patio. The grounds were beautiful. They have a mini golf course, a giant chess board, and a beautiful grassy area near the creek. Tammy the bartender was wonderful. The price was good and the location was great.Genuine Hotels.com guest review
"location was excellent"
bathroom had mold & door frames were chewed up. I found that to be rather tacky as the hotel itself was decentGenuine Hotels.com guest review
They try to sell you on time shares after check in. The room was not ready on time. Having only one night stay at the hotel, we weren't able to check in until 5 pm and checkout was at 10 am with no ability to extend the check out time. The staff provided little help for restaurant recommendations after stating we weren't interested in time shares. The […] room's TV did not work, overall there are better hotel options. Read moreGenuine Expedia guest review
"Lovely but not interested in the hard pitch ."
Great place, beware though they try to sell you timeshare.Genuine Expedia guest review
Very clean spacious rooms. Slightly outdated.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for taking the time to share your impressions. Although considered slightly outdated, we ensure that we are continuing on our ongoing commitment to making appropriate enhancements to the resort regarding the refurbishment of our units as needed. We sincerely hope that in spite of this, you did enjoy everything else about the resort. Thanks again for writing!
"very convenient location"
overall good, but very slow check-inGenuine Hotels.com guest review
"Great location, pool, gym and hot tub!"
We had a great time! I had seen the reviews that the rooms were out of date - which is definitely true. Our refrigerator did not work and hot water ran out in about three minutes. We also had a service man enter the room without really explaining why........ But it is a beautiful setting, great pool/hot tub and work out facilities. Great location - […] can walk to restaurants. I would go there again. Read moreGenuine Expedia guest review
"Nice villa style rooms"
Nice, clean, cozy rooms, good location in Sedona. I was a bit miffed at being sent over to the concierge for a 'gift' after checking in and receiving a pitch for a time-share or something of that nature (I didn't stick around to hear the details).Genuine Hotels.com guest review
There were a lot of highs and lows, so sometimes we were satisfied and sometimes frustrated. 1.) When we checked in, we were three hours early. The staff was accommodating and got us into a room right away. That was the best service we had all weekend. They sent us to a Concierge who tried to sell us another weekend stay. The spa staff gave us conflicting […] information and were rude and also confused whenever answering questions. 2.) The location of the hotel is weird. It's in the beautiful Tlaquepaque square, a VERY touristy center of town. It's surrounded by upscale art galleries, fancy boutiques, and a few overpriced restaurants. Just getting into the hotel is an exercise in patience- you have to battle some serious traffic. 3.) Finally, our room was clean, big, with a full kitchen and beautiful balcony. We were, however, located at the very edge of the property, across the street from a private residence with a barking dog. So, I guess my final word is that it is probably the most affordable spa in Sedona, but perhaps not the very best. Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We are grateful to you for sharing your feedback, we appreciate your comments and will focus on addressing the negatives and embracing the positive aspects. We do hope that you had an overall pleasant experience however and maybe you will consider visiting us again in the future.
The location was right where we wanted to be, & all the amenities were there. However, the room was stifling hot when we arrived, & there was a bug crawling around in the bathroom (& an odd smell). We were only there for one night, so it was bearable after we opened all the windows. Based on the 4pm check-in time & the 10am check-out time, I was not […] happy being charged an additional $15 resort fee, although I knew it was their policy. I probably will choose another place to stay if I have to be in the area overnight again. Read moreGenuine Hotels.com guest review
Room suite was tiny. We ran out of hot water. Only reversed the suite (not), because of red rock fantasy. It was cancelled. My guess is time share owners didn't wasn't to front cost. Can't blame them, not like they make any holiday cash off it. The place is becoming a sink whole.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We are saddled to read of your disappointment that Red Rock Fantasy has been discontinued and of your impressions of our resort following your recent stay here. We recognize that Red Rock Fantasy has been a big part of the community for 22 years. However, the homeowners association for Los Abrigados can no longer absorb the full cost of this event as it has done in the past. We have offered to provide the naming right for the event, and help defray the costs working for any city or community partner who would like to create a holiday light festival. We look forward to our continued participation in the Sedona community and to your next visit to the resort if you do decide give us another chance and stay with us again in the future that we will deliver on our commitment to providing you with the Simplicity, Choice and Comfort that you deserve.
The best part was how close everything was! I also loved the heated pool and hot tub. The rooms were spacious, nice, and accomodating. The staff was friendly all the time and went out of their way when I needed something. The location was also right in the middle of everything which was so useful! It's understandable that their appearance is a bit messy […] during the day but that is only because of the construction/remodel, which will benefit them so greatly when it is done! Can't wait to go back Read moreGenuine Hotels.com guest review
"Great place to relax"
Have been visiting this hotel for years. Always a wonderful experience. Went for a spa weekend this time to relax. The sugar wrap at the spa was amazing!!!! Planning another trip next year. Plenty of shops and restaurants within walking distance.Genuine Expedia guest review
"Close to shops"
Our first night was awful in that the room we got was not at all what was described and pictured on the site. It was a cottage across the parking lot behind the tennis courts. It took us forever to find it as we had to go through a wooden gate. The room had a wood burning stove (of which we didn't use) that made the room smell like a campfire all night. […] The bed took up almost the entire room and we had to plug the coffee pot in the bathroom. It was an old depressing area. So the next day, I went and got changed to another room that was part of the hotel. It was a very nice room with a bedroom and kitchenette. Allie who was who helped us and she was very accommodating and apologized for the smoke smell and the inconvenience. All the staff were very pleasant. If you want a service in the spa/salon, make sure you book before you go as I called on Tuesday and they didn't have any openings until Friday which was the day we were leaving. Other than that the place was nice. We didn't use the pool but heard it was a great pool. Read moreGenuine Expedia guest review
"Very nice hotel everyone was very pleasant"
Clean rooms staff very friendly great experienceGenuine Expedia guest review
Room and bathroom were small, cleaning was sporadic, i.e., made bed one of five days in stay, no wifi or computer space in room.Genuine Expedia guest review
We paid as hotel guest. This is a vacation timeshare. In our four day stay we did not get our room cleaned or linens. We could have paid additional! Also, no internet and we needed to go elsewhere for internet. We paid for our room in advance and were charged resort fees. YUK! It was not a positive experience.Genuine Expedia guest review
"Rooms are very outdated and parking is horrible."
The staff was very friendly and the grounds are pretty. Also being walking distance from the Oak Creek Brewery was very nice. And the bed was comfortable. Other than that our room was outdated, it looked like it was still in the 80s. Moth and spider in the room. Very limited parking which was stressful. And in the small print they charge a mandatory […] $15/day resort fee extra. We didn't use anything at the resort, so I don't agree with places doing this and feel it should be optional. We drive up to Sedona and stay at least once a year, but won't stay here again mostly because of the outdated rooms and the resort fee. Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa It is with deep regret to read that your stay here at Los Abrigados Resort did not quite meet your expectations. We have made numerous strides in refurbishing both our accommodations and common areas here at the resort. Since Diamond Resorts has taken over management, we have replaced furniture and flooring, installed new Wi-Fi equipment, painted the exterior, repaired sidewalks and the main pool, and installed new blue ray DVD players in each unit. In addition, for 2014, our Homeowner’s Association (HOA) has approved a Refurbishment project, starting in 2014, in which we will be repairing the tennis courts, improving the lighting in the accommodations, and replacing amenities such as kitchen items. The resort fee you describe is advised to you prior to your booking, and is a mandatory fee, regardless of whether you use the services this fee covers or not. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. Your business with us is sincerely appreciated and we wish you the best on all your future travels.
"great spot great location"
love staying at this place when in sedona usually a good place for the priceGenuine Hotels.com guest review
Our stay at this hotel was absolutely wonderful, there is so much to do in the hotel area, the room was very clean, had all the comforts of home, we would definitely recommend it to family & friends. We will definitely stay at the hotel again.Genuine Hotels.com guest review
Experience of Home away from Home only with Spa and great service.Genuine Expedia guest review
Front desk was very helpful when there was a snafu with our car rental. Food service at the outside bar was incredibly slow.Genuine Hotels.com guest review
"Dated hotel -spa facial best I ever had!"
Dated rooms! No daily room cleaning service! Having to ask for fresh towels. Vending machine outside room broken! On a positive note very close to our daughters home, we were able to walk. The gardens and outside views beautiful. The pools were very warm and inviting for a mid oct swim!Genuine Expedia guest review
I only stayed one night, but I think this would be a particularly nice place to stay if you were in Sedona with a family for a longer stay. They have lots of amenities on site and are pretty conveniently located, although I still drove into the main drag of Sedona.Genuine Expedia guest review
We had never been to Sedona and just found this on Expedia. We only needed a place to sleep as we spent nearly every other moment in town or hiking. That said, we didn't use any of the resort amenities. The room we had was fine but nothing special. If you are there to use the resort then it is probably great. Otherwise, find a nice bed elsewhere.Genuine Expedia guest review
The room rates are way out of line, for what is offered. The registration people did not seem to be wanted to be bothered, on two occasions we approached the desk when know one was in line or at desk and we were told by the two persons to "JUST A MINUTE" we had to wait until they were thru doing what seemed to be nothing, at least they could have looked […] up and recognized us standing there. We talked to other guests who said same thing regarding their stay. We wont be coming back, we so looked forward to staying at your resort, seeing that we make at least 3 trips a year to Sedona. Read moreGenuine Expedia guest review
We were very pleased with our large room. The staff was great got us in our room early with out a problem. The location is perfect the grounds are very well maintained, nice to just stroll around the area.Genuine Hotels.com guest review
It was the best resort we have ever stayed at !!! Service was AWSOME !!!Genuine Hotels.com guest review
"I was paying hotel rates"
I was paying hotel rates and they did not clean the room every. I was there for 4 days and they did not clean the room onceGenuine Expedia guest review
"Beautiful grounds but rooms are dated"
Took forever to check in, only 2 people at desk on a weekend and lots of people. I love this resort but Diamond Resorts needs to spend money to update the rooms. My door stuck to where you had to force your body against it to open the door. No rugs on the floor, felt cold and institutional. The inside doesn't match the beauty of the outside for the […] price you pay. Was a little ticked off nobody told me the main pool was under contruction and the "kiddie" pool only one available. My idea of a nice swim is not in a pool with screaming kids. But again, the grounds are second to none and by Telaquepaque is perfect. Read moreGenuine Expedia guest review
"Past its prime"
Dont waste your money on this resort. Old,dated, and a time share pitch made this a far from pleasant choice. What a mistake.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa We are very sorry that your room did not meet expectations. While it is true that several of our rooms do need updating, we should never have a room that does not meet cleanliness standards. We have passed your concerns to our housekeeping departments so they can follow up with the proper attention to these matters. Although considered outdated, we ensure that we are continuing on our ongoing commitment to making appropriate enhancements to the resort regarding the refurbishment of our units, including replacing soft furniture as needed. We hope that our picturesque views, host of onsite services and newly reconstructed pool and surrounding area made up for what we lacked in modern furnishings. We hope you are willing to give us a chance and be our valued guest in the future, as we are very confident that you will be pleasantly surprised at the enchantments we are making. We can assure that Los Abrigados is not past its prime but, on its way to becoming a must stop destination of Sedona.
"Too Many Fees"
This is the third time we stayed here, as the location is great, and the resort is rather nice for the price, however the rooms could use some updating, but are overall clean and nice. A few things that bothered me, was when booking an extra $18 is added a night for fees and taxes, then when you get there (new this year) is a $15 "resort" fee, which […] I was told to use the fitness center and play miniature golf. Explained we would not be doing that - but it didnt matter. Then people next to me complained enough that they got the "fees" for half price. Yes, I couldve screamed louder, but I just can't do that. I was told if I got a time share I wouldnt have to pay the fees . Another thing was we stayed for 5 nights. Only once you get your room "cleaned" and garbage picked up. I thought at least for the 15 bucks extra they could at least include housekeeping. I told them that we would be looking for a new place next year, and they really didnt seem to care. Read moreGenuine Expedia guest review
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