The staff was very friendly and the room was amazing! The resort had so many different things to offer. I plan to return with my children soon for a family vacation.Genuine Hotels.com guest review
The room was tiny and we were charged a resort fee although we were only there for the nightGenuine Hotels.com guest review
Pleasant staff. Grounds impeccably kept. Room was wonderful. I would of liked to have housekeeping service once during my stay. Amenities were excellent in the room.Genuine Hotels.com guest review
"Great resort with all the trimmings"
Not too many hotels let you walk anywhere in Sedona. This is right next door to Tlaquepaque and walkable to galleries, restaurants. Our suite had everything we needed; we could live there! Plus there were non-stop activities for kids AND grown-ups. Terrific fitness options too. We were blown away by the food at the restaurant onsite: Tomi Just be forewarned: […] they WILL try and sell you on the timeshare. The 90-minute presentation is avoidable. Read moreGenuine Expedia guest review
Would totally recommendGenuine Hotels.com guest review
"One night get away"
Good experience. Close to shopping and dinning. The staff was pleasant and the hotel was very busy with travelers. The room was very nice.Genuine Expedia guest review
"Rude and overpriced"
Overall atmosphere in this place is very stiff. Fake staff. Room was very old with spots on the couch but functional full kitchen.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you very much for the valuable feedback. First of all, please allow us to apologize for the “stiff” of “fake staff” feeling you received from our team members. We strive to be open, fun and welcoming to all of our guests. As for the rooms, we are in the process of upgrading all of our rooms over a three year period. The first 50 were completed this past February.
"Great location, friendly staff"
The rooms were very outdated not what I expected from the exterior and hotel lobby.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa Your comments have been acknowledged. Please know that our guests are very dear to us and we would be absolutely thrilled to welcome you back in the future to provide you with a great, flawless stay as always intended.
"Good stay, good price"
This has nothing to do with Expedia, Expedia was great to us and the transaction was smooth. Expedia REFUNDED our $ and made us happy due to this issue, THANK YOU EXPEDIA. The hotel was very nice and would have totally been worth it if they didn't totally mess it up. (I blame the front desk lady, not the hotel) We checked in and put our stuff in the […] room, we left for a bit and came back and our room was given to someone else. Our luggage was taken to front desk by hotel staff. Turns out the people who took our room went through our stuff "looking for an ID" to see who's stuff it was which was completely WRONG of them to do. They should have turned around and walked out of the room and told front desk they needed different room...the people stole something from us too. To top it off we were sent 2 bldgs down from our friends when we asked to be in same bldg and when this issue happened they got us right below our friends...how convenient. we checked out and left a cell phone charger, the housekeeper took it because we looked everywhere. The hotel gave us a gift card and a bottle of wine. Other than that issue, the hotel was clean and the jacuzzi was hot. GREAT HOTEL FOR A GREAT PRICE. Read moreGenuine Expedia guest review
Can't wait to go back! Amazing vacation!Genuine Hotels.com guest review
Great location, walking distance to some of the best restaurants in Sedona! My husband and I were celebrating our 34th wedding anniversary and hiked Devil's Bridge and was so looking forward to coming back to the pool after the hike and found the salt water pool to be closed. However, the next day was up and running. Room service did not exist. We called […] and asked for more coffee, it never came. We had to go down ourselves and get the "last" of the coffee. Not once did anyone come in and bring fresh towels or make the bed? For families, I see this being a great spot for all of the on site activities. We would go back! Read moreGenuine Hotels.com guest review
"check-in and check out times."
A 4pm check-in and a 10 am check-out is unreasonable. We believe our room was available before 4pm but we were not permitted to have the room. We checked in at the desk at about 2pm.Genuine Expedia guest review
"Beautiful grounds and friendly staff."
Only concern: asked for creamer and never got it for my coffee. Also, cleaning staff didn't speak English.Genuine Expedia guest review
All was wonderful with this stay and the hotel, but I resent the Activity fee they impose on all Diamond Resorts. Seems like another way to nickel and dime you to death. Really, $15 for Internet service and nice pool towels? Don't you agree this is excessive?Genuine Hotels.com guest review
Great pool! Great location! Beautiful surroundings. Convenient location. Just a little datedGenuine Hotels.com guest review
"Good Central Place to Stay"
I enjoyed the mature vegetation on the hotel grounds and gardens. It is green and very attractive. The hotel staff are some of the best that I have worked with. They were friendly, helpful, and efficient. Nice place to stay.Genuine Expedia guest review
"good location with view, restaurants, and shopping"
friendly and courteous staff, clean room. Enjoyed being near the Grand Canyon. Great dining in the area.Genuine Expedia guest review
"Good location and excellent setting"
Enjoyed it from start to finish.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for taking the time to provide you positive feedback from your recent stay at Los Abrigados Resort. Our resort’s location offers a relaxing atmosphere and a close proximity to many nearby entertainment and dining options which we are happy to read you were able to take advantage of. Please come and visit us again soon for another relaxing getaway!
Our room was situated in the back and was very quiet. However, we couldn't get rid of the old musty smell in our room even though we aired it out. It so happens that the week we stayed in Sedona, the Slide fire was raging. That probably explains the smell in our room....there's a swiming pool, yoga classes, tennis courts and is within walking distance […] to Tlaquepaque shopping center. Beds are comfy, so nice to have a little kitchenette in the room. I think its partly a time share, so expect to run into a more mature crowd. If the wildfire wasn't so bad polluting the air, I'd definitely stay here again. Read moreGenuine Hotels.com guest review
Los Abrogados was wonderful. Our suite had everything we needed. The people in the spa gave excellent massages and facials, tho they are a little overpriced. My only objection is the resort fee. We spent so much time doing things in Sedona that we didn't do much onsite and it felt like money that was thrown away.Genuine Hotels.com guest review
"Convenient Location - Beautiful Hotel and Property"
We enjoyed our 3 night stay. Excellent location and very convenient walking distance to shopping and restaurants. Los Abrigados is a gem that needs a little polishing. The grounds of the resort are gorgeous and the rooms are clean and satisfactory, although need updating. Front desk and concierge service were excellent. We would not hesitate to ret […] urn. Read moreGenuine Hotels.com guest review
"beautiful Resort, we just got the smallest room."
room was very small no kitchen.(, not what your photos showed. Large rm. with kitchen ) microwave was used as a table for coffee pot. that blocked T.V. The resort is lovely , beautifully landscaped beautiful resort,but we got there smallest room..I know they have very nice size rms. we just were not lucky.Genuine Hotels.com guest review
Hotel needs remodeling desperately! Potential is there but needs help nowGenuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you for your feedback. You will be happy to hear that we do have many upgrades on our 2014 agenda, such as: replacement of all case goods in several buildings, in-unit electrical work to improve lighting in living room and guest rooms, roof replacements, exterior and interior building painting, repair of tennis courts, and pool area upgrade to include outdoor furniture replacements. Should you choose to come visit us again soon, our resort is confident you will be pleased with these upcoming refurbishments.
Nobody told us this was a time share and they didn't clean the rooms. It was nice but as a traveling person i am used to daily clean towels and a clean room. Wasn't prepared to stay at a timeshare. Needs more parking!Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for your review. As we are committed to creating an experience that exceeds guest satisfaction, we are concerned that you may have not been made aware of our resort’s lodging description. We would like to note that we make every effort to ensure that our 3rd party rental and exchange partners advise our guests of this at the time of booking so guests can make an informed decision. We also include this information on our website. We are sorry to read that you were unaware of our cleaning schedule. Housekeeping services are provided on a weekly basis for guests staying longer than five days. Like with any parking garage spaces are available on a first come first served basis. While we regret that you could not find parking, we have ample parking available surrounding the resort for our guest convenience. Thank you for alerting us of your concerns. Please come see us again soon.
The room was extremely small.Genuine Hotels.com guest review
I really enjoyed this place. The service, spa, pool and workout facilities were great. The staff was very friendlyGenuine Hotels.com guest review
Enjoyed it very much, but the lighting outside filtered into our room and the patio was too tight with the tale and chairs.Genuine Hotels.com guest review
The property is pretty but the rooms need to be updatedGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for sharing your observations on Hotels.com. Honest feedback of this nature allows us to actively assess our performance, and make improvements wherever necessary. This year, we will continue the replacements of sofa beds, dining chairs, living room chairs and ottomans to enhance your vacation experience. We will also replace smallwares such as pots and pans, dishes, utensils, silverware and glassware along with small appliances such as coffeepots, can openers, hairdryers, blenders, iHome radios, and toasters throughout the resort. We also have several major projects we are planning for 2014 which include: improving lighting in living rooms and guest rooms, exterior and interior building painting, and if that is not enough, we will also upgrade the pool area to include outdoor furniture replacement. We would like to welcome you back to our resort in the future and hope you will enjoy our enhancements the next time you visit.
"S Rim Grand Canyon and sunset at Airport."
Like the convenience to the art and food. Had a great time.Genuine Hotels.com guest review
I've stayed at many places in Sedona and I was surprised that this hotel was so bad for the price. As soon as we checked in, we were told to go over to the concierge desk to get a goodie bag. They tried to sell us a Diamond Resort get away deal! We just wanted to check in and go to our room. The spa should not be called a spa. The steam room had just […] a very tiny amount of steam and the locker room was dirty with no sandals or robes. We stayed 2 nights and they do not change your bed sheets, even if you ask...we asked and they left them on the couch for us to make our own bed. A few positives is that it was in a great location and it was quiet. They also had a great coffee maker and little kitchen, which could be convenient if you want to eat in your room. This was a disappointing stay, but luckily, I had great company! Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for reviewing your stay at our resort. We are disappointed to read that you did not have enjoyable stay here, as we had hoped. As we are primarily a Vacation Ownership property, the offering of a vacation ownership sales presentation is a part of the check in process here and while many of our guests are interested to find out more about our products (and the free gifts that are included for attending); unless you are staying on a promotional trip, you are not required to attend this presentation unless you want to. Nevertheless, we apologize if our offer was unwelcomed by you. We extend our sincerest apologies for the disappointments you experienced during your recent stay with us. We intend to provide exceptional guest service to all of our guests, in every interaction, and in every area of our resort. Please be assured that your constructive comments are greatly appreciated and we sincerely hope to have the opportunity to serve you again until then, we wish you the best on all your future travels.
"Too Short of a Visit"
Nice Hotel, did not get to try out the Spa or Pool but it looked inviting. We loved the location and walked to the Art Shopping Center and enjoyed wine and a great Dinner at Renee's! I did the trip as a gift to my husband and he wasn't sure if he wanted to go to Sedona. I will have no problem getting him to return!Genuine Expedia guest review
"Good only if you already part of the time share."
If you have bought a time share with Diamond then this is good - if you just want a hotel then maybe not.Genuine Hotels.com guest review
"Convenient to all Sedona sights"
We love to stay at Los Abrigados. The grounds are absolutely gorgeous and it is so nice to have instant access to Tlaquepaque!Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for your review. Our resort is right next to the beautiful Tlaquepaque shopping area with lots of shopping and great architecture. We’re just a short walk away and are thrilled that our location couldn’t have been better for your needs. Thank you again for sharing your experience with us.
"The grounds are beautiful!"
We loved it! We really enjoyed hanging out by the creek and walking around the beautiful grounds.Genuine Expedia guest review
Great location and grounds are very nice. Walking distance to lots of restaurants and bars. Our room had a full kitchen and living room area. Part of our family got a room with no kitchen/family room. I guess it's the luck of the draw. Oh yah, avoid "the raffle." That is the sales pitch for timeshares.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We are thrilled to read of your satisfaction with your recent stay at Los Abrigados Resort. Our resorts’ serene atmosphere and convenient location provides a feeling of simplicity to our guests, that they have come to expect and deserve during their stays here. Depending on which room you select, you may receive different room amenities and layouts; therefore, we strongly advise guests to reach out to the resort, prior to booking with any questions to ensure you completely understand what exactly you are booking. Our Front desk team takes pride in being readily available for any questions or concerns you may have. As we are a resort rather than a hotel, we offer all of our guests the opportunity to learn more about our product; however, this presentation is certainly not mandatory. We hope that you will choose to visit us again in the future, and we wish you the best on all your future travels.
"Don't leave anything behind"
Our room or I should day suite was very comfortable. We were only staying one night as we were traveling to Tucson the next afternoon. I have no complaints about the suite or the venue at all except for one item- I left a brand new purchased book on the suite coffee table; I called as soon as I realized this and the person answering the phone looked […] into it but said it was not located. I have a hard time accepting that the management did not have a schedule of who was cleaning after we left- employees need to be more honest! I have, twice in the past decade, left items behind and have always had them located and returned. It was disappointing as we had eaten dinner at a wonderful local establishment, 'Elote' ( deliciously prepared food by the way) and I had purchased the Elote Cookbook, signed by the chef and was going to present it to my daughter as a a gift. Read moreGenuine Hotels.com guest review
"Everything was great except......."
Check in was exasperating. We got to the resort early and our room was not ready which was fine. The front desk employee asked us to come back at 4:00, the normal check in time. We got back at 4:20 and our room was still not ready. We were asked to leave--they said our room would be ready by 5:00 and they would call when we could pick up our keys. At […] 5:30 we still had not received a call, We went back and finally could get into the room. After that unfortunate start, the rest of the service and room were very good Read moreGenuine Hotels.com guest review
"Overall, Los Abrigatos is a beautiful place."
Pillows way to thick. I know that might seem trivial.. but when you are on vacation and hiking everyday, shopping, etc. you come back to your hotel exhausted and needing a good rest. My wife and I did not get that rest. The pillows were so huge that it just made us uncomforable and unable to rest.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa We are happy to hear you enjoyed our lovely Los Abrigados Resort. We apologize for the hot tub maintenance issue you experienced during your stay; however, we are proud to say it is fixed and fully functional at this time. We regret to hear of your dissatisfaction in our pillow selection. Your feedback is certainly appreciated, as we are always looking into more ways to improve our resort. We certainly hope we have the opportunity to welcome you back in the future, for an even more enjoyable stay.
"One day get away"
Will definitely be back to take advantage of more at hotelGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you. We are glad you enjoyed yourself and we do hope we will see you coming back for a little longer soon!
I loved the resort! It was right in the middle of everything, very convenient. Had a lot of amenities abailable. Suite was quiet and away from everyone. Very peaceful! Only bad thing, housekeeping did not come daily.Genuine Hotels.com guest review
"Comfortable hotel,close to everything."
The hotel is very comfortable and quite. The rooms are equipped for eating in . We walked to the best restaurants and shopping. Excellent location. Would always stay there again when in Sedona.Genuine Expedia guest review
"The Perfect Getaway"
I went to Sedona for a quick, romantic getaway and Los Abrigados was PERFECT. It was my first time at the hotel and I was very happy with my experience. The grounds were beautiful. The restaurant food was delicious. The rooms were charming. Oh, and the rainy weekend made it even more perfect. I will definitely be back.Genuine Hotels.com guest review
The resort was great! It has a lot to offer. A lot for kids and adults alike. The grounds are beautiful as well as interesting. The staff was friendly. The room was clean and comfortable. Very nice to have more space than just an average hotel room. Nice to have the little kitchenette. We were disappointed that we didnt have much of a veiw especially […] for our first time to Sedonna. We didnt check in until 5:00 so I would suggest checking in as early as you can for pick of the rooms with a view. Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa At Los Abrigados Resort, we strive to anticipate the needs of our guests and are thrilled that you found your room to be spacious, clean and comfortable. Please be assured that we always do our best to accommodate your special guestroom requests such as, a specific view type, if we are notified prior to arrival. We apologize if you were disappointed. We would be thrilled to have you stay with us again as our valued guest and are prepared to move mountains to make your vacation special.
"Good location, good price, pushy timeshare staff"
We had a one bedroom suite which was quite spacious: large sitting room, kitchenette with everything you'd need to cook (if you wanted to), nice bedroom & bath. Heated swimming pool was very nice and the hot tub was large and relaxingexcept when a crowd of drunks took it over.Genuine Expedia guest review
Nice place, nice people, close to everything. Concierge got us reservations at last moment to great Italian place in Oak Creek. Staff was friendly and helpful.Genuine Expedia guest review
"Can't wait to stay here again!"
We've been to Sedona several times and had always wanted to stay at Los Abrigados. We love the little shopping area around it and it's Hacienda style rooms are very attractive. We found a great deal on Hotels.com and finally stayed at this hotel. It was great! We loved the little park by the river and it's convenient location near all the shops and […] art galleries! Would definitely recommend this hotel. Kevin checked us in right away and was very friendly. Our friends had booked their stay through another site and the booking took forever to show up in their system (even charged him more than hotels.com because of a coupon code we received from this site) but Kevin was nice enough and patient to help our friends get their room based on their reservation confirmation even though it wasn't even in their system. He even upgraded us to a room with a hot tub in the patio! Only negative is the there is no daily room service or breakfast but other than that it was a great stay! Read moreGenuine Hotels.com guest review
The hotel staff was very friendly, helpful, and accommodating.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa We are very happy that you enjoyed your stay with us at the Los Abrigados Resort and Spa and its relaxing surroundings. We do regret that our check-in and check-out times prohibited you from using our amenities. Our guests are always welcome to ask for an early check-in or late check-out; however, this can only be granted based upon availability. It is our hope that you will return to our peaceful resort, and experience what you may have missed on your last trip.
"Hotel that is very worth staying a couple of days."
In Sedona to attend a wedding. Would highly recommend staying at this location. Lots of things to see an do on site.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you so much for your review. Our Los Abrigados Resort & Spa has a prime location with plenty of nearby activities. We are so glad you were able to enjoy our beautiful surroundings. It a great location for those who seek twenty-two acres of winding walkways or the perfect backdrop for a wedding. We apologize that you did not get a comfortable sleeper bed. We are currently in the process of replacing our sofa beds, as well as dining room chairs, living room chairs, and ottomans. We hope you will return soon and test out our new sofa beds. We would love to get your feedback!
Hotel property was nice. Lobby was very clean and the clerk that checked us in was very professional and helpful even at the late hour we arrived. He was kind enough to not charge us the $15 resort fee because of our late check in. The location was good but not close enough to walk to anything. Our room wasn't quite what we expected for the price. It […] was very small but the bed was comfortable. The wifi hardly worked. We did not encounter any time share hard sales like other reviewers have previously mentioned. We went to the hotel bar. The bar tender was very nice and talkative but was clearly on some kind of controlled substance. Overall I would stay here again, but in a different kind of room with more space. Read moreGenuine Expedia guest review
"Good location, close to shops. Very pretty grounds"
Overall hotel was nice. We were in a double bedroom. Unfortunately both bathrooms had mold around tub. We know there is a 15 dollar fee to use the facilities, but just to use unsecured wifi we found was a bit expensive. We did not want to use the pool or gym. When we asked to talk to the concierge about nearby restaurants we were a bit taken aback by […] the high pressure sales pitch she gave us in relation to the time share option. Lovely area, lots to see. Read moreGenuine Expedia guest review
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