"Nice hotel, close to shopping, art, food and bars."
We received early check in and a map and directions to senic sights to take pictures.Genuine Expedia guest review
This is our 3rd time staying here. Overall we like it a lot. It is not luxurious but more rustic. It is old and out of date but comfortable and it had everything we needed. We avoided the time share people so we didn't have to deal w/them. That is my only complaint is them trying to get us to buy a timeshare.Genuine Expedia guest review
"Reasonable stay in Sedona."
Short visit. Hotel was a little dated. Great location. Love Sedona. Price was right.Genuine Hotels.com guest review
"sedona no views"
Furnishings outdated and mis matched. Hair in the bathroom floor. Carpet in bedroom stained and nasty. TV in the bedroom now on the wall, just moved the old TV stand over against the other wall. Would not stay here again. Far cry from a diamond resort! Parking has designated spots for some units. Handicap units in the 1st floor have ample parking, […] others get ready for a walk. No elevators for luggage so pack lite. Read moreGenuine Expedia guest review
Response by Los Abrigados Resort And Spa We truly regret to read we did not meet your expectations. Our housekeeping manager has been made aware of your room’s condition for further review and coaching. This being said, if ever any concerns arise with your room, we strongly advise you bring it to our attention during your stay, allowing us the opportunity to amend your concerns. Furthermore, we are thrilled to hear you took advantage of our resort’s convenient location. Our resort is proud to offer an ease of access to the nearby dining and alluring leisure activity options. We sincerely hope that you will choose to stay with us again for a much more relaxing getaway in the near future!
Great room and friendly staff. Location is beautiful and perfect for walking to shops and restaurants.Genuine Hotels.com guest review
"Good location in Sedona"
Enjoyed our stay. Wish we could have stayed out whole 10 days there.. But they were booked. Had to move part way through our stay!Genuine Expedia guest review
Needs a ceiling fan in the bedroom other than that it was great.Genuine Hotels.com guest review
Updating all room furniture, appliances, and wall art would make this a 5 star resort, considering their terrific customer service and amenities. Still a great stay!Genuine Hotels.com guest review
"Old but very, very spacious rooms"
Great place to stay. 1 bedroom suite has huge rooms, kitchen, and 6 person dining room table. Next door to Tlaquepaque, around the corner from Uptown. Great running/hiking up Schnebly Hill Road. Parking at night is problematic.Genuine Hotels.com guest review
"For older people."
The room was dull and boring. Definitely needed an upgrade. Found a bottle of KY Jelly under the bed next to the sign that said "yes, we clean under here too." That was a big fat lie!Genuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you for reaching out to us. We regret the quality the service you received during your visit and agree that our guests must always receive the utmost excellent service from our team members. We continually work on this goal daily and apologize for the rare level of service received. We pledge to address this situation internally. Overall, we hope our genuineness was evident to you when you spoke to our General Manager who informed you about our many exciting upgrade projects and how we are working to improve the resort. We take every complaint seriously and appreciate your willingness to accept our apology for the item found under the bed. We look forward to welcoming you back to our resort to make a better impression on you in the future.
"close to slide rock"
THe hotel is really old and can use some updating but the location is great.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thanks for submitting your thoughts. We appreciate your honest feedback of your recent stay. We’re happy to read that our location met, if not exceeded your expectations. We sincerely appreciate your recommendation for future plans and improvement, and look forward to seeing you again!
Los Abrigados was a well-maintained resort in Sedona. It was within walking distance to restaurants, art galleries, and other run tourist places.Genuine Hotels.com guest review
Beautiful property! Suites well appointed. Enjoyed touring the resort and learning about the history of Sedona.Genuine Expedia guest review
"Fabulous Sedona and Los Abrigados!"
Fabulous visit to Sedona. Only drawback was toilet did not function properly. Service response was good and efficient. Bath sink handle did not stop sothat was strange to find a place where water would stop dripping. Everything about this place was beautiful.Genuine Hotels.com guest review
"Looks better on the web site"
The grounds are beautiful. I was disappointed in the amentities though for the price paid. No daily room service, extra coffee would be charged, safe was charged, no valet for bags though parking was full, the front desk clerks seemed a little inconvenienced by our arriving, the room furnishings did not match the splendour of the grounds but were cheap […] and not comfortable. The rooms were dark and drab. Not overwhelmed by the place though the location was very nice. Read moreGenuine Hotels.com guest review
"My stay at Los Abrigados"
My friend and I loved our stay at Los Abrigados. The location was great - being right next to Telaquepaque. The amenities were very good, we had fun playing mini golf. The grounds are beautiful and the restaurants were very good. The only negative was the design of the room. Obviously we were in an older section of the hotel (Rm 306), but that doesn't […] mean it has to have old decor (looks like the furniture was leftovers from other rooms). It needs redecorating to add color and please get rid of the ugly drapes. Yes I would stay there again. Read moreGenuine Hotels.com guest review
This property is a 1980's Timeshare that has never been updated. Room carpet was dirty, bathroom unclean and there was a urine stain in the couch... Checked in very late and left the next AM. Stayed at the Hyatt which was better located, had a Starbucks and was Outstanding.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We appreciate you taking the time to share your review of your recent stay at our resort. We regret, however; to learn that our fully equipped accommodations did not live up to your expectations despite our premium services and amenities. We would like to assure you that this is not the standard of care we are working towards at our resort. The housekeeping shortcomings you experienced will of course be addressed with our teams for coaching purposes and further review. We sincerely hope you will allow us the opportunity to provide you with a much more enjoyable stay in the future, and we wish you all the best on your future travels.
The room was quite dark. It needed to have one more opening at the sliders. Some other rooms had this, but not our room. There was no appreciable view. The hotel lobby carpeting was very dirty. The entry to the lobby needed flowers in pots to make the beginning experience welcoming. We liked the resort overall and especially the proximity to the shopping […] plaza. The hamburgers at the restaurant were great. Read moreGenuine Expedia guest review
Very nice hotel. The pool area very nice and great place to hang out. Good location next to great shopping and restaurants. Can find good coffee at The Secret Garden.Genuine Expedia guest review
"Beautiful setting, rooms are very dated!"
The grounds are beautiful and the setting in Sedona is very tranquil. The hotel and the rooms need a serious update, as does the Spa! It has a lot of potential as its very convenient to all the attractions in Sedona.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We are thrilled to hear you enjoyed our relaxing atmosphere and convenient location. Our management team will certainly take your feedback into account when looking into growth opportunities in the future. We hope to welcome you back soon for an even more enjoyable stay!
"Best place to stay in Sedona!"
Can't beat the rates, location and beauty of this resort!Genuine Hotels.com guest review
"A Great Choice"
Los Abrigados is in a great location. It is within walking distance of great restaurants and shopping. Beautiful grounds and spacious accommodations make it a great choice. The staff is very friendly and helpful. This is our second stay and we will return.Genuine Hotels.com guest review
Because I went thru Expedia (their words, "a third-party"), they were not "obligated" to live up to the contract that I had booked months in advance for -- I had booked 2 queen beds and what we got was I king bed and a couch pull out.Genuine Expedia guest review
"Very small, compact room for a resort."
I know everyone says it, but the "resort fee" tacked on to the price is just a means for resorts to collect additional funds without any added benefit. The location is wonderful and the grounds are sweet. The restaurant that was open had good "sports bar food." It took a while to register.Genuine Expedia guest review
- Was surprised about the 10am check-out and staff was unwilling/rude when we call to ask for a little more time to check-out (10:30 or 11am was requested the night before check-out). - The resort was nice but rooms need to be updated. I didn't want to sit on the couch in the room, since it had obviously been there since the 70's and bed matrices are […] to be changed every 8 years, so who knows what may have been living in the couch. Read moreGenuine Hotels.com guest review
Comfortable; spacious; close to amenities. Spa and pool were great. Service was great. Unfortunately it was only one night. We're going back in OctoberGenuine Hotels.com guest review
The resort was beautiful and very comfortable. There were several dining options within walking distance. The cottage was very clean and had its own patio.Genuine Hotels.com guest review
Los Abrigados is a wonderful place to stay. The rooms were very nice and clean. The only issue was that our room was right next to the pool, so the pool noise in the afternoon and even morning was distracting when we wanted to sit on the balcony and enjoy the lovely Sedona mountain scenery. I wish the hotel clerk had mentioned closeness to the pool, […] as we could have taken a room with a quieter balcony. Also, the wait to check-in was quite long, over 10 minutes. Scenery and grounds were lovely. Read moreGenuine Hotels.com guest review
"A getaway from the city life."
ILoved it loves it, my 18month loved the pool! I booked the one standard room w/ 1 bedroom for 3 adult and 2 toddler. The only down is that you can feel the springs of the pull out couch. Other then that I we'll stay there again on my next vacation.Genuine Expedia guest review
"GREAT PLACE TO GET AWAY"
This resort is amazing, I went for a family vacation and was very satisfied with the service I received. The location is right on the creek with a variety of resturaunts and shops nearby. There are plenty of amenities such as a large gym, outdoor grills near rooms, two swimming pools, a playground with a huge 10'x10' chess board and amazing views. There […] are a variety of rooms but most of them have full kitchens.The weather is not too bad in the summer and the snow looks beautiful on the red rocks during the winter. I would highly recommend visiting Los Abrigados and I will definitely be staying during my next trip to Sedona. Read moreGenuine Hotels.com guest review
We plan to return for a longer visitGenuine Hotels.com guest review
Very professional staff who provided incredible service. The cottage was nice. Will stay again.Genuine Hotels.com guest review
The staff were more interested in selling than service. We asked for housekeeping service and it seemed like it was a big problem for them. Would not stay there again.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa It saddens us to hear about the disappointments you experienced with your stay. As you may already be aware, we are primarily a Vacation Ownership property. As such, housekeeping services are provided on a weekly basis for guests staying longer. A daily housekeeping service is available for a nominal fee. When notified, we are happy to provide you with fresh linens, towels, toiletries and waste removal, at no cost to you. We will, of course, ensure that the team advises our guests at the point of check-in should they not be aware of our environment friendly cleaning policy. We would like to assure you that the impression you have after your recent stay with us is not what we strive to offer our guests and we sincerely apologize for any inconvenience you may have experienced if you did not appreciate our sales presentation offering. We do offer incentives to our guests to attend an approximately 90 minute sales presentation to see if they are interested in learning more about our product (requires a deposit). However, this presentation is optional, and our guests do not have to attend this, provided it is not part of the requirements for their stay package. We hope this has not ruined your stay in any way and we look forward to seeing you again if you do decide give us another chance and stay with us again in the future!
"Nice hotel that needs all around upgrading."
Upon arrival noticed that carpet in reception area was dirty and needed cleaning. First turnoff. We did not know that we were at a timeshare and that we would be pushed to attend a 120 minute presentation. While the staff who made the presentation was nice she took too long trying to convince us to attend. After a long drive we were anxious to get to […] our room. I also didn't like the fact that we were not told she would make this presentation at the time we were referred to her once we checked in. We were told "she will have some gifts for you". There were, but it was conditioned on our signing up for presentation. Second turnoff. Having traveled quite a bit we are always impressed by the staff, this one felt they could care less if we were there. It felt like the staff was not a happy staff. We will not return. Read moreGenuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you very much for taking the time to share your experiences from your recent visit to Los Abrigados Resort & Spa. We too feel the carpet in the lobby is in need of attention and will be replacing it sometime next year. I am very concerned of the perception that our team members are not happy and will be reviewing your comments with the department managers. We strive to provide exceptional vacation experiences to all of our guests and apologize for your less than satisfactory experience. If you ever do decide to return to Los Abrigados Resort & Spa, please reach out to me so I may assist upon arrival.
"Overall Impressive Stay"
I was extremely satisfied with our stay at Los Abrigados. This resort has so many amenities and it was all inclusive for a small resort fee of $15/night. This included outdoor heat salt pool, hottub, pool bar, fitness center with yoga and other classes each day, use of the locker rooms with steam room, sauna and spa products. As well as tons of activities..we […] took advantage of the miniature golf course which is lite all night long. Staff were very helpful and friendly and eager to assist when needed. Our room, which was upgraded to a suite without any additional charge was very cozy and spacious. The balcony was large and somewhat private. Also very great location, close to shopping and walking distance to uptown Sedona. One thing the resort is lacking are views. We did find that there were a couple views from the pool area. Overall, this place was fantastic and I would stay here again and recommend it. Read moreGenuine Hotels.com guest review
"We didn't realize property was a time share."
When we checked in, clerk was not helpful or friendly.Genuine Expedia guest review
"Wish I stayed longer!"
Hotel was way nicer than i expected for the price. Too bad I only got to stay there a few hours for one night. I didn't get to utilize all the hotel features but I would definitely stay again.Genuine Hotels.com guest review
Started off on the wrong foot with the Desk Clerk. When I commented that a 10 AM was early...she replied..."No it isn't". When I told her I stay in hundreds of hotels and I had never come across such an early checkout time she responded that that was because they are a time share. I told her I didn't rent a time share, I reserved a hotel room. In fairness, […] she did ask me if she could arrange for a late check at 11 AM which I agreed to. The major disappointment of the entire experience was that the carpeting in the bedrooms of both units we rented were very soiled...(black in many places)...not sure if this reflects the age of the carpeting and its need to be replaced or is just a matter of it not having been cleaned recently....I found it ironic that the apparent CEO of Diamond Resorts Int'l has a repeating video describing his standard of cleanliness as going into a room and checking the tops of the interior doors with a white glove. He obviously has not looked at this property for a long time, if ever. I was disappointed overall because the resort has a good reputation in the area. Read moreGenuine Expedia guest review
"great place to stay"
I had a great time lots to do and the staff was wonderful.Genuine Hotels.com guest review
Enchanting, secluded villas and grounds. Gorgeous pool, clubhouse. Spacious 1 BD corner unit was perfect location. Furnishings: a bit spare and could use embellishment/update. Bathroom fixtures could be upgraded for a more modern ambience. Spa had quirky, cramped, mazelike layout and desperately needs a facelift . Yoga class was excellent albeit crowded. […] On property restaurants B- at best. Proximity to Tlaquepaque is perfect. The views go on forever. Read moreGenuine Hotels.com guest review
"Not so much..."
Lovely grounds, convenient location, some helpful staff and...that's about it. Room appeared to be designed by a 19 year old college student circa 1985 on a very limited budget. Paint scheme and workmanship were incredibly bad. Motel 6 is the Ritz compared to this place. A word to the wise...do not pay the rate advertised. This a Time Share operation […] and unless you're getting this room gratis for listening to the shpiel it's not worth it, and even then I doubt it's worth it. Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for taking time to share your experience with us from your recent visit to Los Abrigados Resort & Spa. We recognize that some of our accommodations are tired and have embarked on a room upgrade project. In February this year we completed the first 50 rooms which included new paint, additional lighting, complete new furniture package, new carpet, plumbing fixtures and removal of the glass shower doors in the bathrooms. It is our plan to complete another set of rooms in the first quarter of 2015 with a targeted completion of phase I of the upgrades in early 2016. Additionally, this year we have added pickle ball courts, a new restaurant, and WI FI, as well as other property enhancing projects. We would like to welcome you back to our resort in the future and hope you will enjoy our enhancements the next time you visit.
Very nice place. only problem was the parking situation.Genuine Hotels.com guest review
"Frat house furnishings with service to match"
This place is geared to Time Share Sales and I paid full rate so as not to have to deal with that. Unfortunately that seemed put me at the bottom of the service line. I was there for a wedding next door and thought the location was perfect. I arrived at 1:30pm and explained to the desk that I had a wedding to attend at 5:00pm. They said my room was […] not ready, but would give me priority and it should be ready in an hour or so. Long story short I had to shower and dress in a friends room because my room was not ready. No apologies, no concessions...nothing. Finally sometime after 4:30 while I'm at the wedding they notify me my room is available. No apologies...nothing. Seriously...the furniture was circa 1980 and did not match...it was terrible. I talked to others at the wedding and they said the same thing. The only good thing is that the grounds were well kept and the location is right next to Tlaquepaque (which is so charming). Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We thank you for bringing your concerns to our attention. Our housekeeping team works hard to ensure that all units are ready for the next guest in a timely manner. While we are happy to offer our guests the convenience of checking in early whenever possible, this limited courtesy must be requested ahead of time as our check in time is 4:00pm daily. We appreciate your patience while we ensured your unit was safe and presentable for you to enter, although; we do, sincerely apologize that we could not immediately accommodate you. For any special needs or requests, please contact the resort directly where our friendly front desk staff would have been more than happy to assist you prior to your arrival. From time to time, we have furniture that gets damaged and appliances that break and need to be replaced. That would probably explain the mismatched furniture in your room. We look forward to upgrading the amenities here soon. In the meantime, we are very appreciative of your patronage, and hope to reassure you in our goals to provide exceptional guest service through our diligent efforts.
"Very decent hotel"
My wife and I liked very much because is nice, and because is close to tatlepalque and galleries and restaurants, it is close to everything.Genuine Expedia guest review
The staff was very friendly and the room was amazing! The resort had so many different things to offer. I plan to return with my children soon for a family vacation.Genuine Hotels.com guest review
The room was tiny and we were charged a resort fee although we were only there for the nightGenuine Hotels.com guest review
Pleasant staff. Grounds impeccably kept. Room was wonderful. I would of liked to have housekeeping service once during my stay. Amenities were excellent in the room.Genuine Hotels.com guest review
"Great resort with all the trimmings"
Not too many hotels let you walk anywhere in Sedona. This is right next door to Tlaquepaque and walkable to galleries, restaurants. Our suite had everything we needed; we could live there! Plus there were non-stop activities for kids AND grown-ups. Terrific fitness options too. We were blown away by the food at the restaurant onsite: Tomi Just be forewarned: […] they WILL try and sell you on the timeshare. The 90-minute presentation is avoidable. Read moreGenuine Expedia guest review
Would totally recommendGenuine Hotels.com guest review
"One night get away"
Good experience. Close to shopping and dinning. The staff was pleasant and the hotel was very busy with travelers. The room was very nice.Genuine Expedia guest review
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