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Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 26, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 26, 2013
This guest did not leave a comment.
"It was ok"Reviewed by a Hotels.com guest on Feb 26, 2013
Staying at Howard Johnson Flagstaff AZ was ok. The room was an alright size. I got a great deal on the price when you book about a month early. The one thing that the website states was a king size bed when we got there it was about a full size bed so I thought that was funny. It was clean when we got there. The one thing I really like about this stay was the heat light in the restroom because when you shower either in the morning or night the floor and the restroom wouldn't be cold plus the mirror didn't fog up. If I had another trip there in Flagstaff I would stay there again just for that.
"Quiet, Affordable, Comfortable, Convenient, Etc."
Stayed on second floor unit. Great layout and use of space. Fridge, stove, sink, balcony, separate bedroom, able to sleep 4 with foldout couch, separate dining area and more. I wish we had stayed longer and taken advantage of more of their services. The only negative thing I could say is that we had a late checkout but the cleaning crew showed up an […] hour early anyway. Read moreGenuine Hotels.com guest review
"Needs Updating"
The room I was in was so outdated that it didn't feel clean. I could see debris in the heating vents in the floor. The main areas of the hotel were nice, and most of the folks who work there were very nice and helpful. However, I did not appreciate the heavy sales job by the concierge on the timeshares.Genuine Expedia guest review
"Don't knock it if you haven't tried it!"
When arriving late in the evening we had a problem finding our room. It took awhile to locate it and I didn't care for carrying my own heavy luggage around the grounds and up to the second floor. For the dollar amount spent I expected the room to be a little larger. It had appliances stacked on top of each other which had to be moved to use. I understand […] the whole I-Phone thing but what is wrong with just a simple FM radio alarm easy to set. I was a little surprised as to not seeing any security on the grounds at all. We had evening activities that required walking the grounds in some darkened areas that didn't seem real safe. Overall I graded the property above average but doubt that I would ever stay there again. Just personal preference. When I spend our hard earned money for pampering that exactly what I expect. Read moreGenuine Expedia guest review
"Enough with the Open House invitations!"
Watch out for the "Resort Fee"! This seems to be a common trick for getting for getting more money out of you, and it's very annoying. If you book a hotel online, the price should be all-inclusive and NOT have an additional $15 (+ tax) fee added on once you get there. Also, if you're going to try and sell your time-shares, invite people ONCE and then […] LET IT DROP. They asked me 3 times. And then only once even offered any kind of incentive. Additionally, the room had no cold water, believe it or not. Only lukewarm water came out of the cold faucet. And the toilet flushed very slowly. Beyond that, however, Sedonda is lovely, the room was lovely, the amenities were terrific and the pool and spa were very very nice. Read moreGenuine Hotels.com guest review
"Los Abrigados ~ The Inn (hard to find our room)"
No daily service (towels, cleaning, bed-making). Heating of room was inefficient. Bathroom was never warm. Wall unit blower blew curtains all the time which kept us awake. Very dry forced air continuous. It was a reasonable rate and a nice appointed room, but the condition and service was laking. And nobody at the resort could actually direct us to […] our room ~ which was 307 at The Inn at Los Abrigados. It ended up being down a dark sidewalk and up a spiral staircase ~ no directions out front as to where it was located and nobody at the resort could direct us to the room either. I think we got the WORST room they had (actually they said it was the LAST room available). Should have known. I guess when you book through Hotels.com you get the WORST AVAILABLE. We will not stay there again. Read moreGenuine Hotels.com guest review
"Not worth the price"
We arrived around 6pm and waited in line to get checked in for about a half hour. There were two front desk employees doing the checking in, while there were four people @ the concierge desk booking people for a 90 minute tour/sales pitch. We just wanted to go to our room! Besides that, I booked with Expedia for a room with a king bed and they receptionist […] said they were all out and gave us a room with two doubles. The other thing was no wifi in the rooms, only in hotel lobby. Location was great, but our overall experience was disappointing. Read moreGenuine Expedia guest review
"greatop in sedona"
The hotel was very nice but misinformed us about the wifi in room. NO WIFI. Also what was annoying was being bombarded by staff about joining the timeshare scheme. After emphasising many times we were there to rest, they also called us twice before 9 on a Saturday morning! The spa staff and front of house were great.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Disappointing"
How can a resort not have breakfast available in their restaurant? The dinner was very disappointing, veggies lukewarm, alfredo sauce was watery.Genuine Expedia guest review
"Overnight stay"
We only spent one night so didn't use any of the resort facilities. The room was nice. The resort is a timeshare facility so we actually stayed in a small one bedroom apartment. The bedroom had a king size bed which was comfortable. The bathroom was adequate. It had an older style shower, in the tube, sliding doors type. I liked that the sink was outside […] of the toliet and shower area. There was a small living room with a queen size sleeper sofa and a fully equipped kitchen. We did not use any of it during our overnight. Best part was the Christmas light festival at the resort. Read moreGenuine Hotels.com guest review
"Questionable hotel practices"
The hotel room was okay despite the many reviews I had read about it needing renovation. The bathroom shower door was the old slider type that was stuck and I was afraid it was going to fall and break. The room had a deceiving fireplace that had lights that looked like fire, I have never seen this before. The hotel also charges an additional 15.00 fee. […] They also tax this fee which makes it more than just a 15.00 fee....they hotel also does not have daily maid service. This was absurd, especially when you are paying an additional 15.00 fee. This was my last visit to Los Abrigados! Read moreGenuine Hotels.com guest review
"The price is right!"
Great location. Great old world look. Grounds well maintained. Nice accent colors in rooms. Kitchenette convienient.Genuine Expedia guest review
"Check out at 10:00 really unacceptable."
Booked this resort for my friends birthday. Planning on a relaxing weekend. This did not include being up and out of my room by 10:00 on Sunday. I have never stayed in a hotel that had a checkout earlier then 11:00 and even then most resorts will extend your checkout time til 12:00 with out any additional charges.Planned on a early hike and then shower […] and out by 12. No such luck. Another note is this property holds $250.00 on your credit card. It was also interesting that with a check in of 4:00 and check out of 10:00 they charge you a resort fee of $15. I don't know when I was suppose to have time to use their facilities in such a sort stay. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Sedona Getaway"
Resort is nice, they were setting up Red Rock Fantasy lights while we were there,so there was a little extra noise. Also walls are thin so you can hear your neighbors. There is also a $ 17.60 "resort fee" that is tacked on daily that isn't mentioned when booking a room.Genuine Expedia guest review
"Long in the tooth"
Nice enough hotel, but it needs a remodel.Genuine Hotels.com guest review
"Los Abrigados Rocks"
A few years ago we used Expedia and made a reservation at a different hotel in Sedona and when the front desk staff verified I booked with Expedia they treated my husband and I like we weren't good enough to stay there. So needless to say when I booked with Expedia this time, I was a bit hesitant but the deal was awesome and the staff were top notch. […] We celebrated our 34th wedding anniversary at Los Abrigados and they made us feel so special. Thank you to the Staff! Will definitely come back and we will be singing your praises to other potential customers :-) Read moreGenuine Expedia guest review
"1 yr wedding anniversary return"
This was the second time in a year we visited here. This time we got to experience the spa and enjoyed it very much! Was so very peaceful! Beautiful seanery! The resturant onsite was as last time awesome food! Can't wait til we visit again!!Genuine Hotels.com guest review
"Meh."
The room though spacious, was quite outdated, and in minor disrepair. the silver was coming off of one of the mirrors, the diffuser on one of the bathroom lights was cracked and the other bathroom light had numerous dead bugs in it. the bathroom fan was SOO loud that i couldnt run it in good conscience for fear of annoying our neighbors. I read that […] some of the rooms were updated, but as an Expedia customer, and not an "owner", that was apparently not an option. The spa was nice, but during my wife's massage, the pounding of someone running on the treadmill in the gym next door was annoying and made the room bounce with each stride. Had i not gotten a pretty good deal through expedia and paid the regular published rate, I think I may have been downright unhappy... Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Was not impressed for the price."
The room felt old and dark like it was a basement.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you for sharing your thoughts about our resort. We always strive to deliver exceptional hospitality and offer good quality accommodation to each of our guests who stay with us, and it is concerning to us that your accommodations did not meet your expectations. Since Diamond Resorts took over Resort Management, we have made significant improvement to our rooms and reception area. Nevertheless, we do realize that some of our rooms and grounds area are still outdated. A significant renovation plan is being worked on to update all of our rooms and grounds; however, we cannot provide any specifics as to when this will be started or completed. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. Your business with us is sincerely appreciated and we wish you the best on all your future travels.
"very convenient location"
We enjoyed our stay. The concierge will only tell you about activivties, and shopping, and restaurants that they are affiliated with. There is good shopping & eateries right on the same property. Also, didn't know about the $15 per night resort fee. We had to go the lobby for wi-fi, and it wasn't great. We tried to pick up movies twice, and there was […] no one in the activity center. so, the resort fee was a rip-off in my opinion. Other than that, the place was beautiful. Read moreGenuine Hotels.com guest review
"Convenient Location but lacking some details"
We were satisfied with the facilities and location, but there were a few things that need improvement. 1) the tile floors might be easy to clean, but the lack of area rugs made them rather cold to walk on. 2) The lighting was harsh, to say the least. Cool white CFL bulbs throughout save energy, but made the coloring rather cool and austere. Maybe some […] replacements with a warm white or full spectrum type, would be in order. The bathroom, in particular. Women have certain needs when it comes to lighting. 3) Some members of the staff need educating. When asked where the closest ice machine was located, I was sent in the opposite direction. Read moreGenuine Hotels.com guest review
"Great hotel and location"
We didn't realize that our room would be a suite. As we were only staying for 1 night, having a kitchenette and small dining area wasn't something we needed, but it was a nice surprise. We were on the 2nd floor and had a wonderful balcony. The living room was nice- It's always great to have a seating area as opposed to just having a bed to sit on. The […] bed and pillows were perfect- no complaints there. My only criticism would be that while some updates have occurred, it is still a little dated- looking. Also, we came back to our room at 9:30 pm and there were no parking spaces! Kind of a nuisance to ride all the way around the property again (one way streets) to find a spot. Read moreGenuine Expedia guest review
We were very disappointed in our stay. Were promised a King room, and given 2 double beds. Do not know when I have been in a hotel that had no maid service-no one to make beds or empty trash. No shower caps. Jennifer at front dest was very sassy and rude when we checked in. Will never stay here again, and am disappointed with your service, in that I […] did not get the troom I paid for. Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa While we do our best to accommodate all requests, some of these requests cannot be guaranteed as they are fulfilled based on availability. We are unsure how you were promised this, but we apologize if you were given any incorrect information regarding what was guaranteed in your unit. Our property does housekeeping for stays of a week or more, similar to other vacation ownership properties. Usually, housekeeping would come on the third or fourth day of your stay. If you would daily cleaning, you can contact the front desk to request this for a nominal fee. We’re sorry that you had a bad experience with our front desk staff. Our team is committed to ensuring that you have a great stay and we regret that this experience did not reflect that. We’ll be sure to pass along your comments for coaching and review. We appreciate you taking the time to write this review. Your feedback is pertinent to the experiences of future guests.
"Will never stay there again"
Hidden charge for using the facilities($102- for 5 nights), which I did not use because I was there busy with the workshop. Plus they hold my $250 for 2 weeks in case I damage the room furniture. They cleaned the room ONLY one time for the whole time. The TV and coffee machine did not work, they were coming fixing every day. Terrible!!!Genuine Hotels.com guest review
"Not Impressed"
For the amount they charge for just a room per night I was expecting far more than what we received. Maintenance had just been completed in the room but the ceiling fan sounded like an old prop aircraft taking off. Lights from outside the room could not be shut off or blocked out causing the room to be well lit when we wanted to go to sleep. Check in […] took 30+ minutes just waiting to check in. We stayed at the Sky Ranch Lodge for a few days prior and it was much cheaper and the best view around in the area. I will not be going back to the Los Abrigados Resort ever again Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa While I understand that maintenance had just been completed per your review, we hope that you notified the front desk that the noise continued. We don’t want anything to disrupt your stay but are always happy to step-in when necessary to avoid further issues. We regret that the lights outside your unit disrupted your evening. The property is lighted for security purposes, as our guest’s safety is of the utmost importance. Our front desk agents do their best to process check-ins as quickly as possible, but this process can be delayed during periods of high occupancy. We apologize that you had an unusually long wait. Thank you for taking the time to share your experience with us.
This guest did not leave a comment.Genuine Hotels.com guest review
"A Sedona gem"
We were pleasantly surprised by the quality and size of this resort. The amenities were wonderful and everyone was very friendly. The room was comfortable with everything we needed for our short 2 day stay.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you for choosing Sedona Summit for your stay. We’re glad to read that everything was just what you were looking for and that the location of the property accommodated your needs. We appreciate you sharing your experience and look forward to seeing you in the future!
"Stay in Sedona"
My complaint would be that Expedia had a price for the room and I was charged a resort fee on top of my booking fee. I think this is not right.Genuine Expedia guest review
"Lovely Sedona Hotel"
Wonderful location in a wonderful place. quaint and engaging architecture and layout. furniture in rooms is tired, and no internet in room. Staff said that Diamond plans a major renovation and upgrade in 2013/2014. Restaurant and bar also need upgrade!Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Met all our needs. Great location. Nice and helpful staff.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great Location in Sedona"
Very large rooms, lovely environment, very accessible to several shops, galleries, and places to dine. Great pool area; super laundry facilities; beautiful grounds...just a little hard to navigate around the area, especially with finding our travel companions who were housed quite a distance from us.Genuine Expedia guest review
"Great place to stay"
Great place to stay for a value price and cleanliness .. Great gym too and good location Could be updated a but more but service is good Not many choices to eat at past 9 pm But good for an extended stay style vacation tooGenuine Expedia guest review
"A hotel within the heart of Sedona"
It is stunningly beautiful, peaceful, in one with nature. All the comforts of home but better because everything is so accessible. A lovely hotel with 5 star service and the location can't be beat - you can walk to Talapaque - a beautiful shopping mall.Genuine Expedia guest review
"Quiet focal-point for all my AZ destinations"
Lodgings were clean, quiet, and fully stocked. Casita style, plenty of room for an entire family although I was traveling alone. Personnel were helpful and friendly. Only negative was my assigned parking place was taken four days out of my four days.Genuine Hotels.com guest review
"Beautiful Resort"
The resort was fabulous. Best location in Sedona - close to downtown and immediately adjacent to the Best shopping! Loved it.,Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Sedona is heavenly experience!"
My stay was for a little rest and rejuvenation, the spa was amazing!!!Genuine Hotels.com guest review
"Nice but better views are available for the price"
Very nice facility but I would not recommend it for a one night stay. It does not have a mountain view that is available in other facilities in the area that are close to the downtown area and restaurants. This place is more suitable for an extended vacation stay. Our room was very small for the price and did not have a comfortable chair that you could […] sit in to read or watch TV. I don't care to have to lay in bed to watch TV or read. Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for your review of our resort. While we do offer rentals for short term stays, we are primarily a Vacation Ownership resort, usually at a length of one week. We sincerely apologize that your stay with us did not measure up to your expectations. We always strive to deliver exceptional hospitality and offer good quality accommodation to each of our guests who stay with us, and it is concerning to us that our accommodations did not meet your expectations. We try to advise our 3rd-party rental partners the exact amenities and accommodations for each of our rooms, so that they can properly advise their customers. We regret hearing that you may have not been made aware of the specific amenities or lack thereof (such as a chair) for your room. We hope that you are willing to stay at our resort for a longer period of time in the future, so that you can be able to experience all of our facilities and amenities that we have to offer.
This guest did not leave a comment.Genuine Hotels.com guest review
"Love Sedona!"
The two ladies at the frontdesk are not pleasant or friendly!Genuine Expedia guest review
"Very nice resort"
Great location, beautiful, large resort, very good value.Genuine Hotels.com guest review
"Overpriced but good location"
The hotel is in a great location. Our room was pretty small and our friends stayed down the street for much less.Genuine Hotels.com guest review
"Hotel amenities"
Very happy with our stay. Two things of a negative would be: 1) I would say that the walls are paper thin and the folks above us were heavy walkers 2) the $250 holding fee if we would happen to trash the room. I didn't think that was too cool and the pending charge is still on my credit card. Maybe all establishments do this but not where I have stayed […] previously. The resort offers many amenities and we had a great time! Read moreGenuine Hotels.com guest review
"wonderful sedona"
We had a great time during our one-day stay. The hotel was clean and well kept, and the spa was great.Genuine Hotels.com guest review
The room was not prepared. the coffee machine was not plugged in, nor was it furnished with cups, etc. The staff was unable to assist us in a timely manner, but they did get it right after some unnecessary conversation. All in all, not what I would expect from a stay at this caliber of resort.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for your review. We always strive to deliver exceptional hospitality and offer quality accommodations to each of our guests who stay with us. It is very concerning to us to hear that our resort did not meet your expectations. Our housekeeping staff takes great pride in making sure our units are in pristine shape before our guests’ arrival. We sincerely apologize if this wasn’t the case for when you checked in. This will be dealt with internally, along with our staff’s behavior when you notified them of your issues, as this is not typical of the type of behavior we wish to portray to our guests . Your feedback is greatly appreciated and we do hope that you will visit us again in the future, as we are confident that your next stay with us will be much more enjoyable than this one.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
