Los Abrogados was wonderful. Our suite had everything we needed. The people in the spa gave excellent massages and facials, tho they are a little overpriced. My only objection is the resort fee. We spent so much time doing things in Sedona that we didn't do much onsite and it felt like money that was thrown away.Genuine Hotels.com guest review
"Convenient Location - Beautiful Hotel and Property"
We enjoyed our 3 night stay. Excellent location and very convenient walking distance to shopping and restaurants. Los Abrigados is a gem that needs a little polishing. The grounds of the resort are gorgeous and the rooms are clean and satisfactory, although need updating. Front desk and concierge service were excellent. We would not hesitate to ret […] urn. Read moreGenuine Hotels.com guest review
"beautiful Resort, we just got the smallest room."
room was very small no kitchen.(, not what your photos showed. Large rm. with kitchen ) microwave was used as a table for coffee pot. that blocked T.V. The resort is lovely , beautifully landscaped beautiful resort,but we got there smallest room..I know they have very nice size rms. we just were not lucky.Genuine Hotels.com guest review
Hotel needs remodeling desperately! Potential is there but needs help nowGenuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you for your feedback. You will be happy to hear that we do have many upgrades on our 2014 agenda, such as: replacement of all case goods in several buildings, in-unit electrical work to improve lighting in living room and guest rooms, roof replacements, exterior and interior building painting, repair of tennis courts, and pool area upgrade to include outdoor furniture replacements. Should you choose to come visit us again soon, our resort is confident you will be pleased with these upcoming refurbishments.
Nobody told us this was a time share and they didn't clean the rooms. It was nice but as a traveling person i am used to daily clean towels and a clean room. Wasn't prepared to stay at a timeshare. Needs more parking!Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for your review. As we are committed to creating an experience that exceeds guest satisfaction, we are concerned that you may have not been made aware of our resort’s lodging description. We would like to note that we make every effort to ensure that our 3rd party rental and exchange partners advise our guests of this at the time of booking so guests can make an informed decision. We also include this information on our website. We are sorry to read that you were unaware of our cleaning schedule. Housekeeping services are provided on a weekly basis for guests staying longer than five days. Like with any parking garage spaces are available on a first come first served basis. While we regret that you could not find parking, we have ample parking available surrounding the resort for our guest convenience. Thank you for alerting us of your concerns. Please come see us again soon.
The room was extremely small.Genuine Hotels.com guest review
I really enjoyed this place. The service, spa, pool and workout facilities were great. The staff was very friendlyGenuine Hotels.com guest review
Enjoyed it very much, but the lighting outside filtered into our room and the patio was too tight with the tale and chairs.Genuine Hotels.com guest review
The property is pretty but the rooms need to be updatedGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for sharing your observations on Hotels.com. Honest feedback of this nature allows us to actively assess our performance, and make improvements wherever necessary. This year, we will continue the replacements of sofa beds, dining chairs, living room chairs and ottomans to enhance your vacation experience. We will also replace smallwares such as pots and pans, dishes, utensils, silverware and glassware along with small appliances such as coffeepots, can openers, hairdryers, blenders, iHome radios, and toasters throughout the resort. We also have several major projects we are planning for 2014 which include: improving lighting in living rooms and guest rooms, exterior and interior building painting, and if that is not enough, we will also upgrade the pool area to include outdoor furniture replacement. We would like to welcome you back to our resort in the future and hope you will enjoy our enhancements the next time you visit.
"S Rim Grand Canyon and sunset at Airport."
Like the convenience to the art and food. Had a great time.Genuine Hotels.com guest review
I've stayed at many places in Sedona and I was surprised that this hotel was so bad for the price. As soon as we checked in, we were told to go over to the concierge desk to get a goodie bag. They tried to sell us a Diamond Resort get away deal! We just wanted to check in and go to our room. The spa should not be called a spa. The steam room had just […] a very tiny amount of steam and the locker room was dirty with no sandals or robes. We stayed 2 nights and they do not change your bed sheets, even if you ask...we asked and they left them on the couch for us to make our own bed. A few positives is that it was in a great location and it was quiet. They also had a great coffee maker and little kitchen, which could be convenient if you want to eat in your room. This was a disappointing stay, but luckily, I had great company! Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for reviewing your stay at our resort. We are disappointed to read that you did not have enjoyable stay here, as we had hoped. As we are primarily a Vacation Ownership property, the offering of a vacation ownership sales presentation is a part of the check in process here and while many of our guests are interested to find out more about our products (and the free gifts that are included for attending); unless you are staying on a promotional trip, you are not required to attend this presentation unless you want to. Nevertheless, we apologize if our offer was unwelcomed by you. We extend our sincerest apologies for the disappointments you experienced during your recent stay with us. We intend to provide exceptional guest service to all of our guests, in every interaction, and in every area of our resort. Please be assured that your constructive comments are greatly appreciated and we sincerely hope to have the opportunity to serve you again until then, we wish you the best on all your future travels.
"Too Short of a Visit"
Nice Hotel, did not get to try out the Spa or Pool but it looked inviting. We loved the location and walked to the Art Shopping Center and enjoyed wine and a great Dinner at Renee's! I did the trip as a gift to my husband and he wasn't sure if he wanted to go to Sedona. I will have no problem getting him to return!Genuine Expedia guest review
"Good only if you already part of the time share."
If you have bought a time share with Diamond then this is good - if you just want a hotel then maybe not.Genuine Hotels.com guest review
"Convenient to all Sedona sights"
We love to stay at Los Abrigados. The grounds are absolutely gorgeous and it is so nice to have instant access to Tlaquepaque!Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for your review. Our resort is right next to the beautiful Tlaquepaque shopping area with lots of shopping and great architecture. We’re just a short walk away and are thrilled that our location couldn’t have been better for your needs. Thank you again for sharing your experience with us.
"The grounds are beautiful!"
We loved it! We really enjoyed hanging out by the creek and walking around the beautiful grounds.Genuine Expedia guest review
Great location and grounds are very nice. Walking distance to lots of restaurants and bars. Our room had a full kitchen and living room area. Part of our family got a room with no kitchen/family room. I guess it's the luck of the draw. Oh yah, avoid "the raffle." That is the sales pitch for timeshares.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We are thrilled to read of your satisfaction with your recent stay at Los Abrigados Resort. Our resorts’ serene atmosphere and convenient location provides a feeling of simplicity to our guests, that they have come to expect and deserve during their stays here. Depending on which room you select, you may receive different room amenities and layouts; therefore, we strongly advise guests to reach out to the resort, prior to booking with any questions to ensure you completely understand what exactly you are booking. Our Front desk team takes pride in being readily available for any questions or concerns you may have. As we are a resort rather than a hotel, we offer all of our guests the opportunity to learn more about our product; however, this presentation is certainly not mandatory. We hope that you will choose to visit us again in the future, and we wish you the best on all your future travels.
"Don't leave anything behind"
Our room or I should day suite was very comfortable. We were only staying one night as we were traveling to Tucson the next afternoon. I have no complaints about the suite or the venue at all except for one item- I left a brand new purchased book on the suite coffee table; I called as soon as I realized this and the person answering the phone looked […] into it but said it was not located. I have a hard time accepting that the management did not have a schedule of who was cleaning after we left- employees need to be more honest! I have, twice in the past decade, left items behind and have always had them located and returned. It was disappointing as we had eaten dinner at a wonderful local establishment, 'Elote' ( deliciously prepared food by the way) and I had purchased the Elote Cookbook, signed by the chef and was going to present it to my daughter as a a gift. Read moreGenuine Hotels.com guest review
"Everything was great except......."
Check in was exasperating. We got to the resort early and our room was not ready which was fine. The front desk employee asked us to come back at 4:00, the normal check in time. We got back at 4:20 and our room was still not ready. We were asked to leave--they said our room would be ready by 5:00 and they would call when we could pick up our keys. At […] 5:30 we still had not received a call, We went back and finally could get into the room. After that unfortunate start, the rest of the service and room were very good Read moreGenuine Hotels.com guest review
"Overall, Los Abrigatos is a beautiful place."
Pillows way to thick. I know that might seem trivial.. but when you are on vacation and hiking everyday, shopping, etc. you come back to your hotel exhausted and needing a good rest. My wife and I did not get that rest. The pillows were so huge that it just made us uncomforable and unable to rest.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa We are happy to hear you enjoyed our lovely Los Abrigados Resort. We apologize for the hot tub maintenance issue you experienced during your stay; however, we are proud to say it is fixed and fully functional at this time. We regret to hear of your dissatisfaction in our pillow selection. Your feedback is certainly appreciated, as we are always looking into more ways to improve our resort. We certainly hope we have the opportunity to welcome you back in the future, for an even more enjoyable stay.
"One day get away"
Will definitely be back to take advantage of more at hotelGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you. We are glad you enjoyed yourself and we do hope we will see you coming back for a little longer soon!
I loved the resort! It was right in the middle of everything, very convenient. Had a lot of amenities abailable. Suite was quiet and away from everyone. Very peaceful! Only bad thing, housekeeping did not come daily.Genuine Hotels.com guest review
"Comfortable hotel,close to everything."
The hotel is very comfortable and quite. The rooms are equipped for eating in . We walked to the best restaurants and shopping. Excellent location. Would always stay there again when in Sedona.Genuine Expedia guest review
"The Perfect Getaway"
I went to Sedona for a quick, romantic getaway and Los Abrigados was PERFECT. It was my first time at the hotel and I was very happy with my experience. The grounds were beautiful. The restaurant food was delicious. The rooms were charming. Oh, and the rainy weekend made it even more perfect. I will definitely be back.Genuine Hotels.com guest review
The resort was great! It has a lot to offer. A lot for kids and adults alike. The grounds are beautiful as well as interesting. The staff was friendly. The room was clean and comfortable. Very nice to have more space than just an average hotel room. Nice to have the little kitchenette. We were disappointed that we didnt have much of a veiw especially […] for our first time to Sedonna. We didnt check in until 5:00 so I would suggest checking in as early as you can for pick of the rooms with a view. Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa At Los Abrigados Resort, we strive to anticipate the needs of our guests and are thrilled that you found your room to be spacious, clean and comfortable. Please be assured that we always do our best to accommodate your special guestroom requests such as, a specific view type, if we are notified prior to arrival. We apologize if you were disappointed. We would be thrilled to have you stay with us again as our valued guest and are prepared to move mountains to make your vacation special.
"Good location, good price, pushy timeshare staff"
We had a one bedroom suite which was quite spacious: large sitting room, kitchenette with everything you'd need to cook (if you wanted to), nice bedroom & bath. Heated swimming pool was very nice and the hot tub was large and relaxingexcept when a crowd of drunks took it over.Genuine Expedia guest review
Nice place, nice people, close to everything. Concierge got us reservations at last moment to great Italian place in Oak Creek. Staff was friendly and helpful.Genuine Expedia guest review
"Can't wait to stay here again!"
We've been to Sedona several times and had always wanted to stay at Los Abrigados. We love the little shopping area around it and it's Hacienda style rooms are very attractive. We found a great deal on Hotels.com and finally stayed at this hotel. It was great! We loved the little park by the river and it's convenient location near all the shops and […] art galleries! Would definitely recommend this hotel. Kevin checked us in right away and was very friendly. Our friends had booked their stay through another site and the booking took forever to show up in their system (even charged him more than hotels.com because of a coupon code we received from this site) but Kevin was nice enough and patient to help our friends get their room based on their reservation confirmation even though it wasn't even in their system. He even upgraded us to a room with a hot tub in the patio! Only negative is the there is no daily room service or breakfast but other than that it was a great stay! Read moreGenuine Hotels.com guest review
The hotel staff was very friendly, helpful, and accommodating.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa We are very happy that you enjoyed your stay with us at the Los Abrigados Resort and Spa and its relaxing surroundings. We do regret that our check-in and check-out times prohibited you from using our amenities. Our guests are always welcome to ask for an early check-in or late check-out; however, this can only be granted based upon availability. It is our hope that you will return to our peaceful resort, and experience what you may have missed on your last trip.
"Hotel that is very worth staying a couple of days."
In Sedona to attend a wedding. Would highly recommend staying at this location. Lots of things to see an do on site.Genuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you so much for your review. Our Los Abrigados Resort & Spa has a prime location with plenty of nearby activities. We are so glad you were able to enjoy our beautiful surroundings. It a great location for those who seek twenty-two acres of winding walkways or the perfect backdrop for a wedding. We apologize that you did not get a comfortable sleeper bed. We are currently in the process of replacing our sofa beds, as well as dining room chairs, living room chairs, and ottomans. We hope you will return soon and test out our new sofa beds. We would love to get your feedback!
Hotel property was nice. Lobby was very clean and the clerk that checked us in was very professional and helpful even at the late hour we arrived. He was kind enough to not charge us the $15 resort fee because of our late check in. The location was good but not close enough to walk to anything. Our room wasn't quite what we expected for the price. It […] was very small but the bed was comfortable. The wifi hardly worked. We did not encounter any time share hard sales like other reviewers have previously mentioned. We went to the hotel bar. The bar tender was very nice and talkative but was clearly on some kind of controlled substance. Overall I would stay here again, but in a different kind of room with more space. Read moreGenuine Expedia guest review
"Good location, close to shops. Very pretty grounds"
Overall hotel was nice. We were in a double bedroom. Unfortunately both bathrooms had mold around tub. We know there is a 15 dollar fee to use the facilities, but just to use unsecured wifi we found was a bit expensive. We did not want to use the pool or gym. When we asked to talk to the concierge about nearby restaurants we were a bit taken aback by […] the high pressure sales pitch she gave us in relation to the time share option. Lovely area, lots to see. Read moreGenuine Expedia guest review
We lucked out by not specifing but getting a small 2 studio cottage with the other studio not occupied. We were surprized that there was not a breakfast offered.Genuine Hotels.com guest review
The hotel is very nice and comfortable, however it is very inconvenient that you can not check in until 4pm, and you have to check out by 10am. They did allow us to relax by the pool until we could check in but it would have been nicer to be in out room before 4p to get ready for our evening.Genuine Expedia guest review
"Got put in a handicap room for my Honeymoon"
My husband and I were on the last weekend of our honeymoon and decided to stay here to wrap it up since they had a massage area an a hot tub. At first we were put in a room with two full sized beds... When I reserved a king room. They switched us to a handicap room!! The furniture definitely needs updating and the staff was very unknowledgeable. Never […] staying here again.. Plus since I used a debit card they put a 100$ hold on my account and told me I had to call my bank before it would fall off... Annoying Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We appreciate you providing feedback from your recent stay at our resort. Los Abrigados’ Spa has six treatment rooms including rooms for couples. Our spa is proud to provide guests with several alluring options, such as: massages, aromatherapy treatments, facials, body wraps, manicures and pedicures, hydrotherapy treatments, body scrubs, a sauna and spa tub located in the spa, and even a boutique. Although the relocation may have been inconvenient, we are glad our staff was able to find you a more suitable room for your stay. It is certainly unfortunate to hear of your frustration with our resort policies and that your experiences with our team members did not meet your expectations. You can rest assured that we take your concerns seriously and we will be forwarding these on to the front desk manager for review and coaching purposes. We hope this did not hinder your honeymoon and that you returned home with pleasant and everlasting memories.
It was a nice place. We did not upgrade, so we did not have any view. Our window looked out onto a turnaround where you could unload your luggage. Also did not have a patio. The location made up for it. We could walk to shops, restaurants and tour stands. The salt water pool was very nice, and warm enough for a dip in February. The bathroom did not […] have a heat vent, and was cold when the temperatures dropped at night. Had to put towels down on the cold ceramic tile floor in the bathroom. Also, the shower was nice with two shower heads, but if you have long, thick hair like I do, beware, you might not have enough hot water to rinse your hair well. Read moreGenuine Hotels.com guest review
"very comfortable near shopping enjoyed"
excellent comfy bed warm good dinning and shoppingGenuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you for your favorable review of our resort. We are delighted to hear you took advantage of our surrounding activities. Our team members will be delighted to hear that you felt that they were pleasant and helpful. We are thrilled that our great food, customer service, and comfortable beds have contributed to you having an enjoyable and relaxing getaway with us. That being said, we truly hope that your stay was a memorable one and that you will choose visit us again sometime in the near future!
"convenient to lots of things"
The hotel compensated for the one inconvenienceGenuine Hotels.com guest review
Was not made aware of "mandatory daily amenity fee ( to use mini putt, tennis etc) prior to or during my booking. I did not stay at this resort for their amenities. Also this Resort at time of check in require a credit card for other expenses that may be incurred ( this is an acceptable common procedure) BUT the Resort puts a 7 day credit hold on your […] credit card for total costs and Hotels.com charges your credit card also which affects your credit card balance. Guests need to be aware of these issues/problems. Read moreGenuine Hotels.com guest review
Hotel and grounds were nice. However the water for showers in one room was ice cold, and was turned off in the other room mid shower. The hotel did compensate with a dining voucher. The $15 resort fee was rediculous and should just be included in the price of the room.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for your review of our resort although we regret to read and apologize that you experienced a plumbing issue during your stay. When notified, our front desk and maintenance staff would be more than happy to address any issues that arise from your room or looked into relocating you to a more preferable unit. It is great for us to read that our team provided you with the assistance you needed, however, we are sorry this problem occurred in the first place. We are concerned that you may have not been made aware of our Resort Fee. We would like to note that we make every effort to ensure that our 3rd party rental and exchange partners advise our guests of this at the time of booking. We also include this information on our website. We hope that you had an overall pleasant stay with us and hope to see you back for another visit in the future.
Decor was confused on what decade it wanted to be in as there were items that appeared to be from every one if the last 5 decades. Room was nice and quiet. Used the salt water hot tub which was huge.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We noted your comments regarding the decor and would like to advise that we are in the process of refurbishment, to ensure that our guests can enjoy the modern and well equipped accommodation throughout the resort. We are glad that you had an otherwise pleasant stay and are looking forward to your next visit.
"Resort & Spa or 5 Star Motel?"
Not at all what we expected. The pictures online are not what you will get. Either the hotel or expedia needs to update their photos of the rooms. Beds are uncomfortable, water heater did not work well, and we felt as if we time traveled back to 1990. Not impressed at all, don't waste your money staying here!Genuine Expedia guest review
Response by Los Abrigados Resort And Spa Thank you for writing feedback regarding our Los Abrigados Resort & Spa. We are sorry to hear you were misled from the photos posted on our website. We want all of our owners, members, and hotel guests to enjoy our resort’s beauty, accommodations, and activities. The resort is currently going through major interior and exterior updates, as well as refurbishments in many of our rooms to improve guest experience. Feedback is always accepted so we can continue to deliver to the needs of our visitors. We hope you will consider us again as I know on your next visit, Los Abrigados Resort & Spa promises to deliver the new age energy of Sedona.
"Loved it can't wait to go back"
Absolutely loved it there. The room was huge with a nice patio. The grounds were beautiful. They have a mini golf course, a giant chess board, and a beautiful grassy area near the creek. Tammy the bartender was wonderful. The price was good and the location was great.Genuine Hotels.com guest review
"location was excellent"
bathroom had mold & door frames were chewed up. I found that to be rather tacky as the hotel itself was decentGenuine Hotels.com guest review
They try to sell you on time shares after check in. The room was not ready on time. Having only one night stay at the hotel, we weren't able to check in until 5 pm and checkout was at 10 am with no ability to extend the check out time. The staff provided little help for restaurant recommendations after stating we weren't interested in time shares. The […] room's TV did not work, overall there are better hotel options. Read moreGenuine Expedia guest review
"Lovely but not interested in the hard pitch ."
Great place, beware though they try to sell you timeshare.Genuine Expedia guest review
Very clean spacious rooms. Slightly outdated.Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa Thank you for taking the time to share your impressions. Although considered slightly outdated, we ensure that we are continuing on our ongoing commitment to making appropriate enhancements to the resort regarding the refurbishment of our units as needed. We sincerely hope that in spite of this, you did enjoy everything else about the resort. Thanks again for writing!
"very convenient location"
overall good, but very slow check-inGenuine Hotels.com guest review
"Great location, pool, gym and hot tub!"
We had a great time! I had seen the reviews that the rooms were out of date - which is definitely true. Our refrigerator did not work and hot water ran out in about three minutes. We also had a service man enter the room without really explaining why........ But it is a beautiful setting, great pool/hot tub and work out facilities. Great location - […] can walk to restaurants. I would go there again. Read moreGenuine Expedia guest review
"Nice villa style rooms"
Nice, clean, cozy rooms, good location in Sedona. I was a bit miffed at being sent over to the concierge for a 'gift' after checking in and receiving a pitch for a time-share or something of that nature (I didn't stick around to hear the details).Genuine Hotels.com guest review
There were a lot of highs and lows, so sometimes we were satisfied and sometimes frustrated. 1.) When we checked in, we were three hours early. The staff was accommodating and got us into a room right away. That was the best service we had all weekend. They sent us to a Concierge who tried to sell us another weekend stay. The spa staff gave us conflicting […] information and were rude and also confused whenever answering questions. 2.) The location of the hotel is weird. It's in the beautiful Tlaquepaque square, a VERY touristy center of town. It's surrounded by upscale art galleries, fancy boutiques, and a few overpriced restaurants. Just getting into the hotel is an exercise in patience- you have to battle some serious traffic. 3.) Finally, our room was clean, big, with a full kitchen and beautiful balcony. We were, however, located at the very edge of the property, across the street from a private residence with a barking dog. So, I guess my final word is that it is probably the most affordable spa in Sedona, but perhaps not the very best. Read moreGenuine Hotels.com guest review
Response by Los Abrigados Resort And Spa We are grateful to you for sharing your feedback, we appreciate your comments and will focus on addressing the negatives and embracing the positive aspects. We do hope that you had an overall pleasant experience however and maybe you will consider visiting us again in the future.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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