All hotels in Sedona, Arizona, United States of America
1 room, 2 adults
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160 Portal Ln, Sedona, AZ, 86336, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.8 / 5Good

Score breakdown (from 667 reviews)

  • Location
    Great location
  • Amenities
    Great amenities
  • Service
    Service is adequate
  • Cleanliness
    Quite clean
  • Breakfast
    Bad breakfast
  • WiFi
    Bad internet service
5.0 / 5Outstanding
"Beautiful!"
Beautiful grounds! Great location!
Genuine Hotels.com guest review
2 night family trip Aug 18, 2015
Marcella
US
4.0 / 5Excellent
"Los Abrigados stay"
Front desk customer service was very poor .
Genuine Hotels.com guest review
2 night romance trip Aug 19, 2015
Carol
US
1.0 / 5Poor
"Horrible Experience Will never use expedia again"
All was good from the outside. The property is beautiful, but don't let it fool you. We warrived late in the evening for a surprise romantic getaway, and was greeted by desk staff who ignored we were there. I had to walk up to a clerk who was available and request assistance. Upon check in, we discovered the hidden fees. A resort fee higher than the website gave plus a "holding deposit of $100". Fine, It's after 11 and I just want to relax. Now to find parking. It is a nightmare, we have to circle the lot 4 times and pass countless empty "reserved" spots before having to walk the equivalent of 2 blocks with luggage to climb stairs and get to the room. We stumble in and begin walking only to discover the floor is literally covered in beetle shells. I attempted to ring the front desk to complain, but surprisingly no one answers. So we walk through the suite to get to the medieval torture devise they call a bed. I am not exadurating when I say that the carpeted floor is softer than the bed. In fact not even the sofa in the room is remotely plush. So I proceed to attempt to get sleep as everything will be taken care of in the morning. How wrong I was. Upon advising the front desk staff of my concerns, the inept clerk starts to insult me in her summary of the situation insinuating that I made poor choices by not attempting to notify the staff of the bug issue. I was then informed that because I reserved through expedia i could not be compensated & expedia wouldn't help either.
Genuine Expedia guest review
Response by Los Abrigados Resort And Spa by Diamond Resorts
We sincerely regret to hear of your dissatisfaction with your recent stay. Our team members have attempted to contact you to discuss your stay further. This being said, we hope that you will allow us the opportunity to change your perception of our resort. We wish you all the best on your future travels.
Other trip Aug 23, 2015
never
US
4.0 / 5Excellent
"Romantic get away.."
Great location beautiful resort..
Genuine Hotels.com guest review
1 night romance trip Aug 19, 2015
Erika
US
5.0 / 5Outstanding
"Romantic anniversary"
We celebrated our anniversary here. We had a wonderful time, walking the premises, playing bocce ball, sitting on the balcony, shopping the nearby stores and galleries.
Genuine Hotels.com guest review
3 night romance trip Aug 13, 2015
Marsha
US
5.0 / 5Outstanding
"Nice hotel in great setting."
Very relaxing setting and comfortable suite. Close to shops and restaurant
Genuine Expedia guest review
Other trip Aug 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Repeat Visitor"
From the front desk to the room this is an A+ resort
Genuine Hotels.com guest review
2 night trip with friends Aug 11, 2015
Angela
US
4.0 / 5Excellent
"Great hotel, terrible parking"
It was a great hotel, I enjoyed the service and the room. The parking was terrible, though. It seems like you shouldn't plan on being out past about 7 pm and finding a parking spot! Still, I would happily stay there again.
Genuine Hotels.com guest review
2 night romance trip Aug 14, 2015
Robert
US
2.0 / 5Fair
"Old and dirty but great location."
Great location, not that great hotel. Some furniture broken in our room, stained bed, and carpet had large spots and stains. Entire room was engulfed of cigarette smoke. It used to be a nice place it lately something is off. :(
Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa by Diamond Resorts
We regret to hear you were dissatisfied with your recent stay. Our team members pride themselves on going out of their way to be helpful and attentive to our guests. This being said, we strongly suggest that guests make our team aware of any concerns that may arise during your stay. This allows our team the opportunity to take any necessary actions, as promptly as possible. We hope that you will choose to stay with us again, and we wish you all the best on your future travels.
1 night romance trip Aug 9, 2015
Yasmine
US
5.0 / 5Outstanding
"Sedona"
Refrigerator leaked onto the floor. Otherwise we loved the property!
Genuine Hotels.com guest review
2 night romance trip Aug 2, 2015
Bobby
US
3.0 / 5Good
"Great Location"
This is an older hotel that is owned by Diamond Resorts (Timeshares) so it is outdated but I like the location. Nothing special but as long as your expectations are set accordingly then you would have a great visit.
Genuine Expedia guest review
Other trip Aug 13, 2015
HWH
US
5.0 / 5Outstanding
"Perfect location close to everything !"
1 st impressions are important ! At check in Ashley asked if we were celebrating anything , told her it was my 50 th birthday and she waived the resort fee .. AWESOME !! From then on. It was all perfect.. On to the spoke & wheel in the Evening Had a great time. bartender Jon took good care of us .. The whole place was so friendly ! Can't wait to go back again. Thanks for a great birthday !!!
Genuine Expedia guest review
Other trip Aug 11, 2015
A Traveler
US
4.0 / 5Excellent
"Perfect for our weekend getaway!"
We did enjoy our stay and loved the grounds and surrounding shops etc! We swam, played putt putt golf, hot tubed and ate at the spoke and wheel restaurant, all very very good! We went to the pool bar for afternoon cocktails, and the bartender, Jason was exceptional! He was very good at his job and was most welcoming! The room was not spotless, but was ok. The beds were comfy and the location of the room good. All in all, a very good "get away from the Scottsdale heat" vacation!
Genuine Expedia guest review
Other trip Aug 10, 2015
Rebecca
US
4.0 / 5Excellent
"nice property"
it was a great stay but didn't really it was a time share and didn't just say "no thank you" Lost some of our vacation time
Genuine Hotels.com guest review
2 night trip with friends Aug 2, 2015
Debra
US
4.0 / 5Excellent
"Great value"
PROS - Excellent location; beautiful pools; lovely grounds; great restaurant; amazing views; nice facilities; large rooms; adjacent to beautiful Tlaquepaque shopping/dining area. CONS - Waited more than three hours for one of our two rooms to be ready. A large wedding was being held at the facility that day, and the staff was quite frazzled and unprepared to accommodate other guests properly. Would prefer daily housekeeping and no sales pitch for time share.
Genuine Hotels.com guest review
4 night family trip Aug 1, 2015
Nancy
US
4.0 / 5Excellent
"Nice"
Nice, Los Abrigados is a very nice resort!! I don't want to write more...take this review as it is & quit making me add more words!!!
Genuine Expedia guest review
Other trip Aug 9, 2015
cat
US
4.0 / 5Excellent
"Comfortable/relaxing except for pool noise"
This was an overnight respite!
Genuine Hotels.com guest review
1 night trip Aug 4, 2015
A Traveler
US
4.0 / 5Excellent
"Great Getaway, Needs Help"
Great Resort, Great Rooms and amenities! Parking was horrible, no room to park close to your room, usually had to park up front and walk, lots of security around tho. Pull out couch in living room was ready for the dump! Was a great little getaway and would have earned more from me with a little extra work.
Genuine Hotels.com guest review
2 night family trip Aug 1, 2015
Diana
US
5.0 / 5Outstanding
The room was big and clean. The pool was refreshing.
Genuine Expedia guest review
Other trip Aug 3, 2015
A Traveler
US
5.0 / 5Outstanding
"A good value in Sedona."
Absolutely lovely property. Quiet. Saltwater pools. Outdoor and indoor planned activities if you want to participate. A bit older styling in some of the rooms, but still lovely and very nice floor plan and very comfortable bed. If I asked for something the staff exceeded my expectations. Even though we expected to be solicited to buy into a time share, nobody bothered us at all! Next to the beautiful Tlaquepaque shopping center. Very convenient location to enjoy Sedona (where I have visited many times over the last 40 years).
Genuine Hotels.com guest review
4 night family trip Jul 26, 2015
Christopher
US
3.0 / 5Good
"Timeshare resort"
In the heart of Sedona. Los Abrigados is a nice hotel with nice rooms. The Parking is TERRIBLE! Get a spot early! The wifi is slow, less than 1 mbs. Everything else is very nice.
Genuine Expedia guest review
Other trip Aug 2, 2015
Jim
US
2.0 / 5Fair
"Would not recommend."
There were so many incidents that happened during our stay that were upsetting. The bartender did not know how to make a Bloody Mary, the staff was not accommodating with towels. They put us in a room that we did not want. The deposit was not refunded in a timely manner. We ordered a frozen smoothie at the pool and the menu said one price and the rude bartender said another..... They portray themselves as a high end resort but the service does not reflect that!
Genuine Expedia guest review
Response by Los Abrigados Resort And Spa by Diamond Resorts
While we regret to hear of your unusual experience with our team members, we will certainly address this with our Food and Beverage Manager, for coaching opportunities. Additionally, our Front Desk team members would have been happy to assist with any special requests, such as, extra towels and a room change, subject to your desired room type being available. In regards to the processing time of your refund, please note that all refunds are processed within 3-5 business days on the resort’s end. Should your banking establishment take longer to post these funds, you may experience a delay in receiving your deposit refund. Thank you for allowing us the opportunity to address your concerns, and we hope your future stays are more enjoyable.
Other trip Jul 30, 2015
Alison
US
4.0 / 5Excellent
"Nice resort in Sedona"
I found a deal on Expedia and thought I would try it. The resort is owned by Diamond Resorts which is a time share. They did not try to sell me, but when I checked out the Concierge offered to get me into a deal where I would then have to listen to the time share pitch. I enjoyed my stay for the most part, the wifi was the low point. Not very good at all. And the shower heads were like needles. But not great pressure.
Genuine Expedia guest review
Other trip Jul 30, 2015
Jim
US
1.0 / 5Poor
"Major disappointment"
We were really disappointed with the accommodations at this "resort". We were offered room service but did not have a menu to any restaurants onsite. We were told there was a spa but did not know what services they offered or the cost. There were NO elevators to the rooms. The bed was so hard that I woke up with a sore back.
Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa by Diamond Resorts
We are truly disheartened to know your most recent visit to Los Abrigados Resort proved unsatisfying. We apologize for this miscue, as it is clear your needs were not met. At Los Abrigados Resort, our goal is to address the individual preferences and concerns of every guest we serve. When we fall short of this objective, we use helpful feedback like yours to better our performance. We hope for another chance to leave you with a more favorable lasting impression the next time you come to town.
3 night romance trip Jul 24, 2015
Grant
US
5.0 / 5Outstanding
"just perfect"
excellent!!!!!
Genuine Hotels.com guest review
1 night family trip Jul 20, 2015
Steve
US
4.0 / 5Excellent
"Diamond in a rough!!! It's a gem."
Memorable!
Genuine Hotels.com guest review
2 night family trip Jul 10, 2015
SAIF
US
4.0 / 5Excellent
"Nice grounds and condos are very spacious."
The condos are nice. A few small bugs, but they are not a problem. The grounds and location were excellent. Don't do the timeshare presentation. Too much time.
Genuine Expedia guest review
Other trip Jul 24, 2015
Scott
US
5.0 / 5Outstanding
"Incredible, professional staff, beautiful rooms."
Absolutely incredible, the poor staff was bogged down by a computer system that failed on them and had to do everything manually during our stay. Despite the ineptitude of many guests who chose to take it out on the staff, they kept treating everyone well. I was very impressed with the temperament of everyone working there, as rude and short sighted guests slowed everything down even further by holding up lines to issue complaints. The room was perfectly clean, well laid out, with great views of the sunset and the price was much lower than I would have paid to stay in such a place. On top of that, you never have to leave the hotel grounds to have an amazing shopping and eating selection. Absolutely will be coming back many times in the future.
Genuine Hotels.com guest review
2 night romance trip Jul 17, 2015
Spencer
US
3.0 / 5Good
"Could have been cleaner"
Carpet was stained and there was a strange smell. Check in at 4pm and out at 10 am is restrictive.
Genuine Hotels.com guest review
1 night romance trip Jul 19, 2015
David
US
5.0 / 5Outstanding
"Worth the stay."
Amazing and helpful staff. Not crazy over the time share pushing. But it was treaded lightly. This was in town around everything. will be back. Beds were very comfortable, the pull out couch was not bad at all.
Genuine Hotels.com guest review
2 night trip with friends Jul 19, 2015
Summer
US
5.0 / 5Outstanding
"Fabulous escape to paradise"
Loved the location, staff was warm welcoming and helpful with suggestions for getting the full Sedona experience. Renovated rooms are fabulous and we loved the pool, mini golf and surrounding area. Only complaint is the town closes down at 9pm so you have to get to dinner early. Otherwise a gorgeous town and vacation.
Genuine Expedia guest review
Other trip Jul 23, 2015
Jen
US
4.0 / 5Excellent
"Great place near the middle of town"
Great place to stay especially for the price.facilities are pretty good eventhough the rooms could use a little updating. The staff was friendly and helpful.
Genuine Expedia guest review
Other trip Jul 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Sedona Getaway"
We loved the cleanliness of this place. It has an outstanding location and their amenities are amazing! Their salt water pool and jacuzzi were open until 11:00pm. We were able to enjoy the starry night from the relaxing waters of jacuzzi.
Genuine Hotels.com guest review
1 night family trip Jul 15, 2015
Nancy
US
4.0 / 5Excellent
"Sedona Trup"
Nice Hotel. They need to have their parking spaces marked for each suite. If you did not get back to the hotel by 2:00 p.m. there was no close parking. Aside from that Hotel was great. We really enjoyed our stay.
Genuine Hotels.com guest review
5 night romance trip Jul 14, 2015
Ronald
US
4.0 / 5Excellent
"Great stay"
Wonderful hotel. Great location.
Genuine Hotels.com guest review
5 night family trip Jul 13, 2015
A Traveler
US
4.0 / 5Excellent
Thoroughly enjoyed the accommodations and the grounds are beautiful. Lots of participation activities for families.
Genuine Hotels.com guest review
2 night trip with friends Jul 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Hated to leave"
Had a great time, hated to leave. Only issue was a noisy air conditioner downstairs
Genuine Hotels.com guest review
2 night family trip Jul 15, 2015
Ken
US
4.0 / 5Excellent
"Resort stay"
The hotel has two salt water pools and I prefer clorinr. They gave us a $15 dollar off for the spa but you pay $15 each night you are there just for access to the amenities which I would have rather had 1/2 off for 1 spa treatment. They will direct you to attend a time share presentation in which they expect you to buy a lifetime time share that was quoted to last 90 minutes but took up 2 hours a 15 minutes. Our presentation was at a Golf resort which was a 20 minute drive. In return you receive a great discount for the scenic activities like a Trai Ride, 15 minute helicopter flight, Pink Jeep Iff road mountain ride, etc... The time share people are VERY persistent upon you purchasing a time share; but they were super friendly. The location was the best part of our stay. The customer service was great during our stay.
Genuine Expedia guest review
Other trip Jul 19, 2015
vincent
US
4.0 / 5Excellent
"Resort in the heart of Sedona"
Planned as a mini honeymoon getaway for my son & his new bride. They totally enjoyed themselves especially with the amenities and the central location. Close to shopping & dining. Well maintained & friendly staff.
Genuine Expedia guest review
Other trip Jul 17, 2015
A Traveler
US
2.0 / 5Fair
"A fine hotel going the wrong way"
Arrived in lobby to find one clerk at the desk. Since he was working with another couple we had to wait about 20 - 25 minutes. Upon finally getting service we were greeted with "since you paid the cheapest rate you get one of the smallest rooms". Told we were too early for check in (we already knew that) we should leave our cell number and they would call us by 4:00 PM. No call so we went back to lobby at about 4:30 and were given access to our room. Before we left lobby we were "attacked" by another employee to try to convince us to attend a 90 minute presentation (and receive a free gift) etc. Turns out this fine hotel is now a time share facility. Finally convinced the employee we didn't care to attend etc. Room is small - stayed previous night in a Quality Inn with much larger room. No breakfast facility on premises. Restaurants are contract operated, not owned by hotel. Since it is a time share, no maid service while we were there (3 days). Room lockout (malfunction of lock) and toilet blockage could occur anywhere but with everything else, contributed to a negative feeling about the place.
Genuine Expedia guest review
Response by Los Abrigados Resort And Spa by Diamond Resorts
It is with deep regret and sadness to read that your most recent interaction with one of our team members and stay here at Los Abrigados Resort and Spa did not meet your expectations. We always strive to deliver exceptional hospitality and offer quality accommodations to each guest, owner, or member that stays with us, and it is very concerning to us that we did not meet these expectations for your recent interaction. We regret to hear that you are in the minority of guests who feel this way in regards to our team members and accommodations; however, we can assure that your experience was not representative of the type of experience that the majority of our guests have felt when staying here or interacting with our team members. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. Your business with us is sincerely appreciated and we wish you the best on all your future travels.
Other trip Jul 17, 2015
Dale
US
4.0 / 5Excellent
"Weekend Getaway"
Spent a long weekend in Sedona. This hotel was in a great central location. Very quiet and relaxing. Grounds were beautiful.
Genuine Expedia guest review
Other trip Jul 14, 2015
Tony
US
1.0 / 5Poor
"Bad service"
We had a very upsetting stay. It started with no room key given to us after a very long check in process.we go over to see the concierge for info about our Jeep tour and right away he wanted to know which company we were using right away told us they would not pick us up at the hotel... When we got to the jeep tour they said they pick up all the time. While he was on the phone all he wanted was to talk us into why we should listen to there time share. very pushy... so since we were early we were unable to check in or leave our bags so we five to our jeep tour and after came to finish checking in tired and in need of a shower we were excited to get checked on and to our room but when we got to the room we had not received a key with all the paper work. So we go back to the office where no one was the least bit sorry for the inconvenience all they would offer was a golf cart ride back to our room. once we finally get our key we expect to have a nice newly renovated king bed room.... Well that didn't happen either. The other couple traveling with us the room they had was not what they expected for $200+ the smell, the big bug, the massive gap under the door ... Very disappointed !! We then decide to not stay and the manager said OK your cards have not been charged. Again very disappointed because our cards were charged on Monday....so I do not plan to use Los abrigados in the future
Genuine Hotels.com guest review
Response by Los Abrigados Resort And Spa by Diamond Resorts
It is with deep regret and sadness to read that your most recent interaction with one of our team members and stay here at Los Abrigados Resort and Spa did not meet your expectations. We always strive to deliver exceptional hospitality and offer quality accommodations to each guest, owner, or member that stays with us, and it is very concerning to us that we did not meet these expectations for your recent interaction. We regret to hear that you are in the minority of guests who feel this way in regards to our team members and accommodations; however, we can assure that your experience was not representative of the type of experience that the majority of our guests have felt when staying here or interacting with our team members. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. Your business with us is sincerely appreciated and we wish you the best on all your future travels.
1 night trip with friends Jul 11, 2015
A Traveler
US
4.0 / 5Excellent
"Great property"
The place has beautiful property. It next to a bunch of shops in a plaza that you can get to off the property. It is right along the creek. It is so pretty. The room however are kind of out dated. Our ac was loud. There was also a pair of gym shorts that the maid for got to take out of the room. Besides that the room was clean.
Genuine Expedia guest review
Other trip Jul 11, 2015
sara
US
5.0 / 5Outstanding
"this is not a hotel"
We drove up to Los Abrigados my wife was in aw, this is not a hotel this is a nice Resort, condo. the staff was very nice lots to do there. only one down fall parking spots should be numbered to each room so you don't have to walk far all and all best place ever stayed I will recommend and will go back thank you
Genuine Expedia guest review
Other trip Jul 11, 2015
love vacations
US
5.0 / 5Outstanding
A complete resort in the heart of Sedona. We will return.
Genuine Expedia guest review
Other trip Jul 11, 2015
A Traveler
US
4.0 / 5Excellent
"Lampe review"
We loved the location, ideally situated and close to excellent restaurants. After having read some of the reviews, we were concerned, but our one year anniversary trip was great. Loved Rene, the French restaurant at the shopping center across from Hotel. We did stay in a cottage, #307, which was clean, comfortable and quiet.
Genuine Hotels.com guest review
2 night romance trip Jul 6, 2015
bernhard
US
5.0 / 5Outstanding
Andrea at the front desk and Nicole at the concierge desk were friendly and very helpful. It seemed important to both of them that we have a good time.
Genuine Expedia guest review
Other trip Jul 10, 2015
A Traveler
US
3.0 / 5Good
"Slightly Disappointed"
My stay was just overnight. Wherever I stay, first thing I do is go look at the bathroom area looking for cleanliness. I was disappointed to find a lot of 'whatever' in the corners. Under the cupboard was even Stickier. It wasn't horribłe but it wasn't clean.
Genuine Hotels.com guest review
1 night romance trip Jul 7, 2015
Terry
US
5.0 / 5Outstanding
"Lush landscape, hidden masterpieces and family fun"
It is a beautiful location - a former orchard. Nestled among the mature landscape are sculptures, some humorous others classical or modern. Oak Creek cuts through the property so you don't have to pay or sneak on someone's property to experience it (which seems to be a problem for the locals, judging by the signs on their property)! There's a bird sanctuary, a life size chess board, mini golf, bocce, tennis, and two pools. I had intended to take a hike on the red rock trails to experience Sedona, but I ended up walking around the resort 3 times a day. I found something new every time: hidden fountains, ponds, waterfalls, herb garden, historic markers, lush trees, roses and topiary. I could see the red rock mountains all around, so I don't feel I missed anything by not hiking, plus I got to stay in the cool shade instead of sweating in 95 degrees on a desert mountain. There is a shopping area right next to the resort. I'm going to mangle the spelling, but it's something like Tlaquepaque. There are art galleries, jewelry, clothing, and restaurants. Also, there are works of art in public spaces, and dozens of niches to be discovered. The buildings are constructed AROUND hundred year old trees...so some shops have giant trunks in the middle. It's elegant.
Genuine Hotels.com guest review
2 night romance trip Jul 5, 2015
Jennifer
US
5.0 / 5Outstanding
"Great value and convenient to local attractions"
Stayed here by "accident". I'm so glad we booked the wrong hotel. Great city and great hotel and staff. I'd love to come back!
Genuine Expedia guest review
Other trip Jul 8, 2015
road warrior tr
US
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