"excellent hotel in ottawa down town."
It's really good and I stayed with my family.very clean and excellent service.Genuine Hotels.com guest review
"fair but not impressive"
it was ok but not impressive. It is Over Priced... for what you get.. not enough towels, and they don't provide you with more towels, shampoo or soap for the second day stay unless you ask...we were a family of five, with 3 towels provided....Every time we need to use the cold water in the washroom, it runs hot for 3-5 minutes first... .then the cold […] will come and it goes back to hot... breakfast is not really breakfast. they have only coffee, mini muffin packaged, and cereal bars. room and kitchen were clean i won't stay there another time. Read moreGenuine Hotels.com guest review
"Overall a good place to stay in downtown Ottawa"
We stayed for two nights and it was a good experience overall. Hotel location is good and in walking distance to many city's attractions. Staff members are helpful and polite. Hotel ran out of the parking space when we arrived at 5pm so we parked on street nearby for the first night. We got a spot the second day morning. Room is kind small but this […] is a downtown hotel. But more importantly, room is clean and beds are comfortable. Read moreGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you so much for posting a review of our property. I am glad to read that you were pleased with our location and that you found my staff to be helpful and polite. We are proud to have provided you with a clean and comfortable room. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
not terribly impressed, would probably not stay there again. although, our room was clean and the beds were comfortable, but not the pullout. No housekeeping until the fourth night and amenities limited, but we made do.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa The feedback you provided is much appreciated. I am happy to hear you appreciated our clean rooms and comfortable beds; however, I am sorry you found the pullout uncomfortable and that our housekeeping service did not meet your needs. Your feedback on this issue will be useful to us as we continually work to improve our hotel. Thank you for sharing your experience with us. Thank you for choosing Extended Stay Canada. We hope we have the opportunity to see you again in the future.
"Really good stay"
We stayed in a one bedroom suite. The hotel room was large, there was a kitchen and I was able to cook. The grab and go breakfast was ok. We had free parking on the street. I would definitely go back again. It was a really good stay!!Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa I appreciate you taking the time to write such an positive review. We are so grateful to hear that you appreciated the kitchen and the extra space. It is especially rewarding to read that you would stay with us again. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
This hotel is located in a great spot. A quick walk to Elgin street and about 15 minutes into the Byward Market. The room was clean and well maintained.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced an unpleasant odor during your stay. I am glad that my staff was able to resolve the problem for you, but please know that we are working to improve our carpeting and flooring to prevent your experience from being repeated. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
"Not very happy"
Breakfast was cheaply made, room service was not upto standard paint work was on progress parking was not provided but was included in packageGenuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa Thank you for providing us with details about your stay. I sincerely apologize that our breakfast and room service did not meet your expectations. Please know that your feedback on these issues will be helpful to us as we continually work to improve our hotel. As well, I do apologize that our painting and construction work interfered with your stay. I will work to minimize the impact of these projects on guests moving forward. Thank you so much for bringing this to our attention. We do hope that you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
"Overlooking All Of Ottawa!"
Very Comfortable and Relaxing for us all.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa Thank you so much for posting a review of our property. It's great to hear that you had a comfortable and relaxing stay. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay America. We hope to see you again soon.
"small old rooms"
For a very high price we stayed at this hotel with a great location but the rooms were small and shabbyGenuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa I appreciate you bringing your experience to our attention. I am glad to read that you appreciated our convenient location; however, I regret to hear that you found our rooms small and outdated. I am grateful for the feedback you provided so we are able work to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
"Great place to stay!"
We came to Ottawa for a tourist vacation for a few days and were quite pleased with the extended-stay hotel. Everything was as expected and a little more. The only downside is the immediate buildings nearby, including an apartment building beside the hotel, can get quite loud, as we experienced loud music late into the night on the weekend. Obviously, […] the hotel cannot control others in their neighborhood, but just be aware of this. This hotel will still be our go-to destination for future trips to Ottawa! Read moreGenuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa George - We read your review, and would like to thank you for writing such thoughtful things about your experience. We are glad to read that you were pleased with your stay and that we exceeded your expectations. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
"very good location, walking distance to the sites."
This hotel is located in right in the downtown, it is in the walking distance to many sites.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you for taking the time to write a review of your stay. I am glad that you enjoyed our convenient location; however, I am sorry to read that our grab-and-go breakfast did not meet your expectations. Your feedback will be valuable as we continue to work towards improving and expanding our breakfast selection. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
It was ok. Breakfast was very poor.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa The staff and I read your comments about your stay with us. I am sorry to hear that our grab-and-go breakfast did not meet your expectations. We appreciate your feedback and we will take your comments into consideration as we continually improve and expand our breakfast selection. Our team is committed to satisfying our guests, so we are very thankful for your review. I do hope that you will return to our hotel, or any Extended Stay America location in the future.
"Close to Parliament Hill and Elgin Street pubs!"
We've stayed at the Extended Stay in Ottawa several times now, and never been disappointed. Each room seems to be a bit different, but they are all large and have full kitchen facilities. Beds and bedding are comfortable and I always have a good night's sleep. Coffee downstairs in the morning is a good quality, strong brew (that's important to me..) […] but the rest of the breakfast offerings look a bit meagre, but that doesn't bother me. The staff we've encountered have always been helpful and welcoming. Parking on site is adequate, there's an additional fee for parking. Just blocks away are the pubs and restaurants of Elgin Street, and in fact the whole of downtown Ottawa is only minutes walk away. Highly recommended! Read moreGenuine Expedia guest review
I was mildly surprised about this hotel. It is just as good as the other apartment style hotel near the market and the mall. Colby at the welcome desk was extremely friendly and helpful. He gave us free parking when we couldn't find anything and the room we got was very very comfortable and clean. The sweets was very spacious. I would definitely stay […] here again. Read moreGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa The staff and I appreciate your kind remarks. I’m happy to hear that you enjoyed our spacious suites and fully equipped kitchens and friendly staff, especially Colby. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
"Close to down town"
Room and halways smelt of cigarette smoke often. Parking was a bit of a painGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you so much for taking the time to write a review. My sincerest apologies for the odors you experienced in your room. Also, I'm sorry that you found our parking options to be inconvenient during your stay. To prevent this from happening again, I will meet with our housekeeping staff to review our cleaning procedures. In addition, I will discuss better ways for our front desk staff to communicate our more convenient parking options for future guests. Again, your feedback is greatly appreciated. I do hope that you will give us another chance to provide you with a better experience the next time you’re in town.
Won't ruin your stay in Ottawa but don't expect it to add much, other than it being in a very good location. Price also very good.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not exceed your expectations. Still, I am delighted you were able to enjoy our superb location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Its pure waste of money"
Hotel maintenance and room ambiance is pathetic. Minimum needs in Ottawa like moisturizer also they are not providing. Breakfast is for name sake.. It is waste of money to stay in this hotel.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were dissatisfied with your room and the amenities we had to offer. In response to your feedback, I am working with our team to make sure every guest receives a superior experience moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
"nice hotel close to everything"
Colby went out of his way few times to get us a taxi.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Suzanne - Thank you so much for posting a review of our property. I am glad to read that you were pleased with our staff's friendly service. I will be sure to tell Colby that you appreciated his assistance with getting a taxi each time a ride was needed. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Everything was great unless the carpet of the room. They should be replaced !Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you for taking the time to write a review of your stay. I am so happy to know that you had a great stay, and am pleased to let you know that we are scheduled to have our carpet replaced throughout the hotel very soon. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
"There are issues, but a very good hotel choice"
Had my a/c not broken the morning before checkout, making the room extremely hot, I would have ranked comfort higher. If you check in on the weekend, it could be a bit of a long wait and some of the furniture is dated, but overall I had a great time. The staff are very nice and the bad was very comfortable. The surrounding area is great! Would stay […] again. Read moreGenuine Hotels.com guest review
This hotel was perfect. Close to everything and able to walk. Even had a view of the fireworks over Parliament from our balcony.Genuine Hotels.com guest review
"Smell on room from smoke"
No clean bathroomGenuine Hotels.com guest review
"Walk to Parliament Hill"
We checked in at 9.45 PM and the front end staff asked us to leave the luggage and rush to see sound & light show at Parliament Hill. He even called a taxi. Thanks to him, we enjoyed this awesome show. We walked back...Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa It is so rewarding to read that you had a great stay with us. Thank you for your comments. I am proud of our team for anticipating your needs. Once again, thank you for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
"Overpriced for what it is"
Was given misleading information about the availability of on street parking, and the "hot" breakfast the next morning which turned out to be granola bars, fruit and coffee. No juice, nothing hot except the water for porridge. Room was spacious but not particularly clean and very run down. Booked for 5 people and there were only 2 sets of towels. Ended […] up costing us significantly more than what it should have, when adding parking which was required as there was no on street available. Read moreGenuine Hotels.com guest review
"This hotel sucks"
I was on business in Ottawa and stayed at this hotel for three nights and the only good thing about this hotel is its location in Downtown - Ottawa. 1. The hallway had a distinctive bad smell. I could not figure out what it was. It will be right there once you stepped out of the elevator. 2. The so called "free" breakfast was made up of a small corner […] in the lobby where you could find a coffee machine, a couples of fruits, and granola bars. 3. The "free" internet was slow and kept dropping. I depend a lot on internet to stay in touch with my office and this was very frustrating 4. My room was not cleaned once during my entire stay. 5. The hotel itself needs some upgrade... This hotel sucks and will never go back there neither will I recommend it to anyone. Read moreGenuine Hotels.com guest review
"close to the must-see sights"
It is not bad. Breakfast has few choices, more like a snack. No milk, yogurt, all are oats cereal bars. The corridor has a bad smell.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa The feedback provided in your review is much appreciated. I am delighted that you were generally pleased with your stay; however, I am very sorry that you found the corridors unappealing. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. In particular, breakfast is a new offering for us so we appreciate your comments. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
"Our extended stay"
Overall, we were pleased with this hotel and its location. Our biggest complaint is that the double beds seem very small. More like large twins.Genuine Expedia guest review
"feel like home~"
hotel is in down town and it's comfortable to stay there. we could cook for meals and felt like our house. there are dining room,small kichen room. it's a goomd point. and we could use free-wifi. but.. towel and pullow are not clean we saw someone's hair..Genuine Expedia guest review
"Hockey packs for breakfast"
This hotel is an average hotel, the rooms are ok, the breakfast was terrible, pre packed muffins, it is hockey season after all! Good location though.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our great location; however, we apologize that our breakfast did not meet your expectations. To uphold our company's high standards, we will continue to ensure our Grab and Go breakfast is always fresh and available to our guest. Thank you for sharing your experience with us. If you have any additional feedback, we would like to hear it. Please contact me, at the hotel so we can speak directly. Thank you for choosing our Ottawa Hotels. We hope we have the opportunity to see you again in the future.
"close to all must-see sights"
very goodGenuine Hotels.com guest review
"A Home Away From Home"
Choice location. Great atmosphere!Genuine Hotels.com guest review
"Great stay at a capital downtown"
My first stay at the hotel in Canada.. it was really good and we had the kitchen utensils to adjust a week.. Has a new experience with electric stove.. A dedicated extn number enabled us to be in touch with others as we traveled from US & was able to avoid roaming charges.. was very close to the parliament & museums. The staff helped on having the cabs […] being booked in short notice. Read moreGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed your suite, the location of our hotel and our team's friendly service. We look forward to welcoming you back in the future!
"Comfortable convenient hotel"
The hotel is located near the busway, which in Ottawa is a substantially more user friendly and convenient trait than one might think. The staff was friendly, and the room quite nice, especially considering the low prices. The one issue I had was that the elevators were absolutely tiny, which caused trouble whenever myself or anyone else in them had […] any bags with them. That said, I consider such an incredibly trivial issue. Read moreGenuine Hotels.com guest review
"Experience at Extended Stay Deluxe"
My recent stay at hotel was fine. Other than hotel hospitality things looks good. I have asked to call Taxi at front desk(Emily) and she was not at all attentive to get me taxi. Have to wait for more than 30 min and ask again and again to get a taxi. Finally other receptionist help me getting Taxi to the next destination. Other than Hotel crew hospitality […] Stay at Extended Stay Deluxe is good. Thanks! Read moreGenuine Hotels.com guest review
"NO free parking, NO breakfast"
This hotel has neither free parking nor free breakfast. They guys at the hotel know that it's not correctly advertised on hotels.com / expedia.com, but won't tell until you start discussing with them. They first check out how much you are willing to pay by yourself. We got free parking in the end but have to send the bill for the breakfast to hotels.com. […] The location of the hotel is great, the room is OK. Read moreGenuine Hotels.com guest review
"Great Hotel to visit Ottawa, near of Downtown"
The only problem is that are suites to stay several days, so room is cleaned every three days, but otherwise is goodGenuine Expedia guest review
"My personal favorite Home away from home"
If it's luxury you are after, this isn't the place. If you want to feel at home this is the best spot. This is much more like an apartment than it is a hotel. The staff are great and you can tell they want you to be comfortable. The location is perfect, right downtown, corner of Elgin where there are tons of fast food joints, restaurants and bars. Best […] of all you dont have to fill up on fast food because you have a full kitchen in these HUGE rooms. Almost all the rooms I stayed in have really big balconies. No pool but otherwise you cant ask for more. Free in room Wifi works really well. Read moreGenuine Hotels.com guest review
"Not the Ritz but more like home"
This place is great for extended or short visits. Its not luxurious, but its nice. The rooms are MASSIVE and many rooms have balconies that are also HUGE. (I stay here very often) No pool. But there is a full kitchen which is invaluable, especially for a longer trip. The staff are incredibly great. WIFI is excellent ever since it was upgraded. Smoking […] rooms available and the location can not be beat. It is right downtown but on a residential street! Parking is available for a price, but on weekends you dont have to pay the meters in Ottawa, so that's great. Depending what you are looking for, I would highly recomend this place. Read moreGenuine Hotels.com guest review
"Good family hotel."
If you are looking for hotel to stay ower night, this is a good hotel, wether good service and good location.Genuine Expedia guest review
"Great hotel for family"
Not too far from downtown attractions. Room is clean and the bed is comfortable.Genuine Expedia guest review
Location doesn't get better than this. Walking distance from everything; Rideau centre and canal, corner of Elgin street which is lined with bars and restaurants. Universities, and a 15min walk from the bus station. The room is big with a huge balcony. Smoking was avail. Free wifi works well. No pool but has full kitchen. Great staff, no complaints […] . Read moreGenuine Hotels.com guest review
"rooms smell bad"
It's an apartment building. Big kitchen and living room, but small bedroom and bathroom. The rooms smell pretty bad, especially the couch.Genuine Hotels.com guest review
My stay here was very enjoyable! I had reserved one night in a king Bed suite and the front desk upgraded us for free to the penthouse suite! It was amazing :)Genuine Hotels.com guest review
"Very good price for an in city hotel"
We liked the location, easy to get to and close to some of Ottawa's downtown attractions. The hotel is a little worn and the elevators were very slow. The front desk staff were very friendly and efficient. We were able to get a late checkout which we thought was nice and fit in well with our plans.Genuine Expedia guest review
"More like an apartment than a hotel"
That' what I love about this place, but it isn't for anyone. it int the quality of a 4 star hotel but I give it a high rating because the staff are great, I love having a full kitchen so I eat right or can at least save and reheat take out meals. The wifi works great now. But sadly no pool. Also their are some shady guests here from time to time. I […] think it may be in part, perminant residents for some, and they seem to be of a lower class. Over all, I love it here, the location is great. The staff are great. Read moreGenuine Hotels.com guest review
"Now thats service!!!"
I ran into some issues during check in but it wasn't the fault of the hotel, but of hotels.com It took for ever, the staff was on my side and extremely patient with the situation. The manager I dealt with, James, I know pretty well seeing as I stay here a lot. The staff are all great. The hallways are deceiving since they are reminiscent of a low income […] apartment, but for me its the rooms that count. More like a home than a hotel. Full kitchen, balcony, location can't be beat. Only downside, no pool, but you can't win em all at this price. The wifi works great now by the way. Read moreGenuine Hotels.com guest review
"Perfect, right where we needed to be."
The staff were courteous, and very helpful. We really enjoyed our stay.Genuine Hotels.com guest review
"Great location hotel"
Great location heel, comfortable. However sometimes smell like tobaccoGenuine Expedia guest review
"Feels like home"
When i first entered the hotel there was a bit of construction going on, so it was a bit loud, but i really must say that the girls at the reception area were friendly (even apologizing) and very helpful with all my questions. The other members of the staff in general were friendly. The room was very orderly and clean. (with bedroom, living area, and […] kitchenette loaded with supplies It felt like a home away from home. the only downside was that the gym was not up and running and the heater was a bit loud, otherwise i would really invite my friends to stay at the hotel. Read moreGenuine Hotels.com guest review
"Hospitality was horrible!"
The room was great but the service just killed my stay. The worst part that would stop me from coming back would be the service was horrible. no hospitality from staff or the even the manager! Top add to this we were charged for one bag of coffee on a two night book. If we book 2 days then we should have two days worth of supply. Or should we have booked […] two individual days to check out and in to receive better service?YOU ARE IN HOSPITALITY BUSINESS, #1 IS TO HAVE YOUR CUSTOMERS ENJOY THE SAY AND CATER TO THEIR NEEDS! MANAGER NEEDS A LOT MORE TRAINING! Read moreGenuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa Thank you for telling us about your experience. We are glad that you enjoyed your room; however, we are disappointed to hear that you did not receive quality service. We will review your feedback with our staff and work to ensure that your experience is not repeated. Thank you again for your comments. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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