not terribly impressed, would probably not stay there again. although, our room was clean and the beds were comfortable, but not the pullout. No housekeeping until the fourth night and amenities limited, but we made do.Genuine Hotels.com guest review
"Really good stay"
We stayed in a one bedroom suite. The hotel room was large, there was a kitchen and I was able to cook. The grab and go breakfast was ok. We had free parking on the street. I would definitely go back again. It was a really good stay!!Genuine Hotels.com guest review
This hotel is located in a great spot. A quick walk to Elgin street and about 15 minutes into the Byward Market. The room was clean and well maintained.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced an unpleasant odor during your stay. I am glad that my staff was able to resolve the problem for you, but please know that we are working to improve our carpeting and flooring to prevent your experience from being repeated. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
"Not very happy"
Breakfast was cheaply made, room service was not upto standard paint work was on progress parking was not provided but was included in packageGenuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa Thank you for providing us with details about your stay. I sincerely apologize that our breakfast and room service did not meet your expectations. Please know that your feedback on these issues will be helpful to us as we continually work to improve our hotel. As well, I do apologize that our painting and construction work interfered with your stay. I will work to minimize the impact of these projects on guests moving forward. Thank you so much for bringing this to our attention. We do hope that you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
"Overlooking All Of Ottawa!"
Very Comfortable and Relaxing for us all.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa Thank you so much for posting a review of our property. It's great to hear that you had a comfortable and relaxing stay. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay America. We hope to see you again soon.
"small old rooms"
For a very high price we stayed at this hotel with a great location but the rooms were small and shabbyGenuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa I appreciate you bringing your experience to our attention. I am glad to read that you appreciated our convenient location; however, I regret to hear that you found our rooms small and outdated. I am grateful for the feedback you provided so we are able work to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
"Great place to stay!"
We came to Ottawa for a tourist vacation for a few days and were quite pleased with the extended-stay hotel. Everything was as expected and a little more. The only downside is the immediate buildings nearby, including an apartment building beside the hotel, can get quite loud, as we experienced loud music late into the night on the weekend. Obviously, […] the hotel cannot control others in their neighborhood, but just be aware of this. This hotel will still be our go-to destination for future trips to Ottawa! Read moreGenuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa George - We read your review, and would like to thank you for writing such thoughtful things about your experience. We are glad to read that you were pleased with your stay and that we exceeded your expectations. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
It was ok. Breakfast was very poor.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa The staff and I read your comments about your stay with us. I am sorry to hear that our grab-and-go breakfast did not meet your expectations. We appreciate your feedback and we will take your comments into consideration as we continually improve and expand our breakfast selection. Our team is committed to satisfying our guests, so we are very thankful for your review. I do hope that you will return to our hotel, or any Extended Stay America location in the future.
I was mildly surprised about this hotel. It is just as good as the other apartment style hotel near the market and the mall. Colby at the welcome desk was extremely friendly and helpful. He gave us free parking when we couldn't find anything and the room we got was very very comfortable and clean. The sweets was very spacious. I would definitely stay […] here again. Read moreGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa The staff and I appreciate your kind remarks. I’m happy to hear that you enjoyed our spacious suites and fully equipped kitchens and friendly staff, especially Colby. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
"Close to down town"
Room and halways smelt of cigarette smoke often. Parking was a bit of a painGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you so much for taking the time to write a review. My sincerest apologies for the odors you experienced in your room. Also, I'm sorry that you found our parking options to be inconvenient during your stay. To prevent this from happening again, I will meet with our housekeeping staff to review our cleaning procedures. In addition, I will discuss better ways for our front desk staff to communicate our more convenient parking options for future guests. Again, your feedback is greatly appreciated. I do hope that you will give us another chance to provide you with a better experience the next time you’re in town.
Won't ruin your stay in Ottawa but don't expect it to add much, other than it being in a very good location. Price also very good.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not exceed your expectations. Still, I am delighted you were able to enjoy our superb location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Its pure waste of money"
Hotel maintenance and room ambiance is pathetic. Minimum needs in Ottawa like moisturizer also they are not providing. Breakfast is for name sake.. It is waste of money to stay in this hotel.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were dissatisfied with your room and the amenities we had to offer. In response to your feedback, I am working with our team to make sure every guest receives a superior experience moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
"nice hotel close to everything"
Colby went out of his way few times to get us a taxi.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Suzanne - Thank you so much for posting a review of our property. I am glad to read that you were pleased with our staff's friendly service. I will be sure to tell Colby that you appreciated his assistance with getting a taxi each time a ride was needed. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Everything was great unless the carpet of the room. They should be replaced !Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you for taking the time to write a review of your stay. I am so happy to know that you had a great stay, and am pleased to let you know that we are scheduled to have our carpet replaced throughout the hotel very soon. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
"There are issues, but a very good hotel choice"
Had my a/c not broken the morning before checkout, making the room extremely hot, I would have ranked comfort higher. If you check in on the weekend, it could be a bit of a long wait and some of the furniture is dated, but overall I had a great time. The staff are very nice and the bad was very comfortable. The surrounding area is great! Would stay […] again. Read moreGenuine Hotels.com guest review
This hotel was perfect. Close to everything and able to walk. Even had a view of the fireworks over Parliament from our balcony.Genuine Hotels.com guest review
"Smell on room from smoke"
No clean bathroomGenuine Hotels.com guest review
"Walk to Parliament Hill"
We checked in at 9.45 PM and the front end staff asked us to leave the luggage and rush to see sound & light show at Parliament Hill. He even called a taxi. Thanks to him, we enjoyed this awesome show. We walked back...Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa It is so rewarding to read that you had a great stay with us. Thank you for your comments. I am proud of our team for anticipating your needs. Once again, thank you for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
"Overpriced for what it is"
Was given misleading information about the availability of on street parking, and the "hot" breakfast the next morning which turned out to be granola bars, fruit and coffee. No juice, nothing hot except the water for porridge. Room was spacious but not particularly clean and very run down. Booked for 5 people and there were only 2 sets of towels. Ended […] up costing us significantly more than what it should have, when adding parking which was required as there was no on street available. Read moreGenuine Hotels.com guest review
"This hotel sucks"
I was on business in Ottawa and stayed at this hotel for three nights and the only good thing about this hotel is its location in Downtown - Ottawa. 1. The hallway had a distinctive bad smell. I could not figure out what it was. It will be right there once you stepped out of the elevator. 2. The so called "free" breakfast was made up of a small corner […] in the lobby where you could find a coffee machine, a couples of fruits, and granola bars. 3. The "free" internet was slow and kept dropping. I depend a lot on internet to stay in touch with my office and this was very frustrating 4. My room was not cleaned once during my entire stay. 5. The hotel itself needs some upgrade... This hotel sucks and will never go back there neither will I recommend it to anyone. Read moreGenuine Hotels.com guest review
"close to the must-see sights"
It is not bad. Breakfast has few choices, more like a snack. No milk, yogurt, all are oats cereal bars. The corridor has a bad smell.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa The feedback provided in your review is much appreciated. I am delighted that you were generally pleased with your stay; however, I am very sorry that you found the corridors unappealing. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. In particular, breakfast is a new offering for us so we appreciate your comments. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
"Our extended stay"
Overall, we were pleased with this hotel and its location. Our biggest complaint is that the double beds seem very small. More like large twins.Genuine Expedia guest review
"feel like home~"
hotel is in down town and it's comfortable to stay there. we could cook for meals and felt like our house. there are dining room,small kichen room. it's a goomd point. and we could use free-wifi. but.. towel and pullow are not clean we saw someone's hair..Genuine Expedia guest review
"Hockey packs for breakfast"
This hotel is an average hotel, the rooms are ok, the breakfast was terrible, pre packed muffins, it is hockey season after all! Good location though.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our great location; however, we apologize that our breakfast did not meet your expectations. To uphold our company's high standards, we will continue to ensure our Grab and Go breakfast is always fresh and available to our guest. Thank you for sharing your experience with us. If you have any additional feedback, we would like to hear it. Please contact me, at the hotel so we can speak directly. Thank you for choosing our Ottawa Hotels. We hope we have the opportunity to see you again in the future.
"close to all must-see sights"
very goodGenuine Hotels.com guest review
"A Home Away From Home"
Choice location. Great atmosphere!Genuine Hotels.com guest review
"Great stay at a capital downtown"
My first stay at the hotel in Canada.. it was really good and we had the kitchen utensils to adjust a week.. Has a new experience with electric stove.. A dedicated extn number enabled us to be in touch with others as we traveled from US & was able to avoid roaming charges.. was very close to the parliament & museums. The staff helped on having the cabs […] being booked in short notice. Read moreGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed your suite, the location of our hotel and our team's friendly service. We look forward to welcoming you back in the future!
"Comfortable convenient hotel"
The hotel is located near the busway, which in Ottawa is a substantially more user friendly and convenient trait than one might think. The staff was friendly, and the room quite nice, especially considering the low prices. The one issue I had was that the elevators were absolutely tiny, which caused trouble whenever myself or anyone else in them had […] any bags with them. That said, I consider such an incredibly trivial issue. Read moreGenuine Hotels.com guest review
"Experience at Extended Stay Deluxe"
My recent stay at hotel was fine. Other than hotel hospitality things looks good. I have asked to call Taxi at front desk(Emily) and she was not at all attentive to get me taxi. Have to wait for more than 30 min and ask again and again to get a taxi. Finally other receptionist help me getting Taxi to the next destination. Other than Hotel crew hospitality […] Stay at Extended Stay Deluxe is good. Thanks! Read moreGenuine Hotels.com guest review
"NO free parking, NO breakfast"
This hotel has neither free parking nor free breakfast. They guys at the hotel know that it's not correctly advertised on hotels.com / expedia.com, but won't tell until you start discussing with them. They first check out how much you are willing to pay by yourself. We got free parking in the end but have to send the bill for the breakfast to hotels.com. […] The location of the hotel is great, the room is OK. Read moreGenuine Hotels.com guest review
"Great Hotel to visit Ottawa, near of Downtown"
The only problem is that are suites to stay several days, so room is cleaned every three days, but otherwise is goodGenuine Expedia guest review
"My personal favorite Home away from home"
If it's luxury you are after, this isn't the place. If you want to feel at home this is the best spot. This is much more like an apartment than it is a hotel. The staff are great and you can tell they want you to be comfortable. The location is perfect, right downtown, corner of Elgin where there are tons of fast food joints, restaurants and bars. Best […] of all you dont have to fill up on fast food because you have a full kitchen in these HUGE rooms. Almost all the rooms I stayed in have really big balconies. No pool but otherwise you cant ask for more. Free in room Wifi works really well. Read moreGenuine Hotels.com guest review
"Not the Ritz but more like home"
This place is great for extended or short visits. Its not luxurious, but its nice. The rooms are MASSIVE and many rooms have balconies that are also HUGE. (I stay here very often) No pool. But there is a full kitchen which is invaluable, especially for a longer trip. The staff are incredibly great. WIFI is excellent ever since it was upgraded. Smoking […] rooms available and the location can not be beat. It is right downtown but on a residential street! Parking is available for a price, but on weekends you dont have to pay the meters in Ottawa, so that's great. Depending what you are looking for, I would highly recomend this place. Read moreGenuine Hotels.com guest review
"Good family hotel."
If you are looking for hotel to stay ower night, this is a good hotel, wether good service and good location.Genuine Expedia guest review
"Great hotel for family"
Not too far from downtown attractions. Room is clean and the bed is comfortable.Genuine Expedia guest review
Location doesn't get better than this. Walking distance from everything; Rideau centre and canal, corner of Elgin street which is lined with bars and restaurants. Universities, and a 15min walk from the bus station. The room is big with a huge balcony. Smoking was avail. Free wifi works well. No pool but has full kitchen. Great staff, no complaints […] . Read moreGenuine Hotels.com guest review
"rooms smell bad"
It's an apartment building. Big kitchen and living room, but small bedroom and bathroom. The rooms smell pretty bad, especially the couch.Genuine Hotels.com guest review
My stay here was very enjoyable! I had reserved one night in a king Bed suite and the front desk upgraded us for free to the penthouse suite! It was amazing :)Genuine Hotels.com guest review
"Very good price for an in city hotel"
We liked the location, easy to get to and close to some of Ottawa's downtown attractions. The hotel is a little worn and the elevators were very slow. The front desk staff were very friendly and efficient. We were able to get a late checkout which we thought was nice and fit in well with our plans.Genuine Expedia guest review
"More like an apartment than a hotel"
That' what I love about this place, but it isn't for anyone. it int the quality of a 4 star hotel but I give it a high rating because the staff are great, I love having a full kitchen so I eat right or can at least save and reheat take out meals. The wifi works great now. But sadly no pool. Also their are some shady guests here from time to time. I […] think it may be in part, perminant residents for some, and they seem to be of a lower class. Over all, I love it here, the location is great. The staff are great. Read moreGenuine Hotels.com guest review
"Now thats service!!!"
I ran into some issues during check in but it wasn't the fault of the hotel, but of hotels.com It took for ever, the staff was on my side and extremely patient with the situation. The manager I dealt with, James, I know pretty well seeing as I stay here a lot. The staff are all great. The hallways are deceiving since they are reminiscent of a low income […] apartment, but for me its the rooms that count. More like a home than a hotel. Full kitchen, balcony, location can't be beat. Only downside, no pool, but you can't win em all at this price. The wifi works great now by the way. Read moreGenuine Hotels.com guest review
"Perfect, right where we needed to be."
The staff were courteous, and very helpful. We really enjoyed our stay.Genuine Hotels.com guest review
"Great location hotel"
Great location heel, comfortable. However sometimes smell like tobaccoGenuine Expedia guest review
"Great suite. What I was looking for."
I was very pleased with this hotel. It had a fridge, microwave, stove, and all the amenities. Our request for extra towels were met promptly. I rate this one higher than the Novotel in Montreal I stayed in 3 months ago. Don't let the star rating fool you, this was 3.5 star all the way. The only complaint was that I could hear noisy children in the room […] across from me while in my room. This was not the hotel's fault but I had to play some music to drown out the noise. Read moreGenuine Hotels.com guest review
Recently several of my family members got together and went to Ottawa for some fun and shopping. We found the hotel room to be just what we needed. After a day of traveling and shopping we all needed some downtime. The room was a suite and gave us ample space and comfort. We all agreed this was a great way to go and priced to afford. Usually when staying […] over in hotels you hear people in the hall and in the rooms next to you. This was not the case here. The room was nice and clean. There was dishes and pots and pans for any one needing a long stay. The only advice I would give is to have extra dishes there, as there was only set of 3 and we needed 5 coffee cups. There was a bit of a parking clitch, but all taken care of, hopwever. Staff very pleasent and easy to speak with. Everyone had a great time and happy with the room. Read moreGenuine Hotels.com guest review
Convenient location. You can find parking nearby at reasonable prices. Hotel room was good.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa Thank you for your generous review of our property. I'm glad you found our location convenient and that your room was to your liking. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.
"Might be nice someday"
Can't recommend this hotel now. Being painted and you have to wander through their work space. Evening staff not very helpful and made us feel like we were interrupting them when we struggled with the confusing wifi instructions. My iPhone never did connect. Parking lot is very difficult to access, you have the choice of a narrow passageway with two […] large dumpsters, or a narrow steep decline with a card reader that doesn't always work. Hope your side mirrors fold or you won't need them for driving after you stay here. Read moreGenuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa Thank you for providing us with details about your stay. Please accept our most sincere apologies that our current construction project interfered with your stay. As well, I am disheartened to read that you received poor service from our evening staff. Your comments were reviewed by the staff, and we will work harder to make sure we minimize the impact of the renovation, and that we provide more courteous service. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Great Location, Great Staff but hotel requires"
The hotel rooms need to be renovated. The room I was staying in smelled horrible. The sting was not only in the room but the entire floor. The staff service was excellent. They quickly responded to my concern and sprayed air freshener but it was quickly back. Hopefully they change or clean the carpets and then it would get at least ,4/5 from me.Genuine Hotels.com guest review
"Centrally located in Downtown Core"
I would definitely stay at this hotel again. The location is great and basically I parked the car and walked to all the sights. The price was good for a downtown hotel and although it was going through some renovations at the time of my stay, I found the hotel very comfortable. The only negative things I can say is that the "complimentary breakfast" […] is really a "grab and go" breakfast with coffee, tea and some packaged muffins so expect much of a breakfast. I also found that the room had a musky scent but it wasn't unbearable. Overall, I would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
This is an apartment building turned to hotel. So the outside of the building looks dated. However the reception area is good and the rooms spacious with full size fridge. This is located middle of all the restaurants and 5 minutes walk to Parliment hill.Genuine Hotels.com guest review
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