"convenient location with good quality for price,"
the rooms are spacious and the hotel has many amenitiesGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Haith - Thank you so much for sharing your experience with us. I am so proud to know that you enjoyed the extra space and great value. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
"Close to the city center"
It was nice. It had most amenities I was looking for but did not have a swimming pool.staff were very helpful and friendly. Breakfast was healthy and nutritionally balanced. Would have loved it if rooms were cleaned more frequently at hotels's expense. They only did my room twice at their expense but require me to pay for any additional services. I […] could get fresh toiletries at no extra charge at the front desk though. Read moreGenuine Hotels.com guest review
"Great place to stay in Ottawa"
Easy to access and a nice hotel room to stay in, very accommodating.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you so much for sharing your experience with us. I am glad to read that you were pleased with your suite and our facilities. I am sorry you had difficulty locating our hotel from the airport. For your next visit, I encourage you to visit our website where there is a map of Ottawa that you can personalize with directions. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
"Nice Budget Hotel"
The bedroom was clean and a good size for 4 people. There was also a kitchen in the room with all the utensils. Very close to the City Hall and major touristic sites. Would recommended it to friends and visit it again.Genuine Hotels.com guest review
It was just okay.Genuine Hotels.com guest review
Too bad cleaning has restricted to once every week... It should have been every other day at leastGenuine Hotels.com guest review
I was satisfied Thank you for your hard work.Genuine Hotels.com guest review
"Home away from home"
My family and I arrived at the hotel late and our check in was fast and very efficient . The staff at the check in desk was very knowledgeable and helpful. When you're travelling with kids that's. the type of service you need . Good job extended stay.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Hi Judy, The staff and I read your review, and would like to thank you for writing such generous things about our team. I'm so pleased to hear that we were able to welcome you with friendliness and efficiency. Thank you again for sharing your comments with us. We look forward to hosting you again in the future!
"Close to Sights!"
My husband, son and I were going to a wedding just outside Ottawa and figured while we were there we would see some of the sights. Extended Stay Ottawa was right in the perfect spot. We left our car parked and walked everywhere. Parking seemed a little expensive, however, it was in a large lot and close to the hotel. The cleanliness of our room was […] great, had things we needed, especially the dishes and pans. The only downfall was there was a pigeon outside our balcony which was very annoying and loud so we were unable to open our door. i would recommend this hotel for the cost and the fact they have a stove and a full fridge which can save you money instead of dining out every meal, since their breakfast isn't a very good complimentary one. Read moreGenuine Hotels.com guest review
"Nice place but.. forget the breakfast"
Very well located, clean and nice room, good service. However, you should forget about the breakfast, they say "to go breakfast" but they should say #not breakfast included"Genuine Hotels.com guest review
"Great hotel for families!!!"
If you want comfort and convenience in downtown Ottawa at a reasonable rate, then this hotel was great! I travel with 5 kids (20. 14, 8, 6 & 1) so at a traditional hotel I would've had to reserve 2 rooms but the kitchenette allowed be to store food stuff, make breakfast and clean my bottles with ease. The apartment-style room offered lots of space for […] the baby to crawl without fear of hitting something, (they even provided a crib!)and the others had plenty of room to hang out. It's location was great because all the main attractions were within a 5 minute walking distance without being too much for the younger kids to do and it was quaintly tucked away from the bustle of tourism. All your typical food fare was at your door step, from Mc D's to Thai so eating was never an issue, but you could prepare it yourself in the kitchen to save even more money. There is no housekeeping waiting at your beck & call but they delivered extra towels promptly when I asked and you need to throw your own trash (which my kids like to drop down the chute). The decor could use a bit of sprucing up & there's no pool, but if you can live without those two things, you'll truly appreciate the other benefits that this hotel offers. This place comes highly recommended from me if you want affordability, space, conveniences and location. With a large family, this place made travelling very easy. Read moreGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Pia - I appreciate you taking the time to write such a constructive review. We are so glad to hear that you found the size and layout of the suite to be a great fit for your family needs. I am also pleased to know that you were able to make use of the restaurants within walking distance as well as the full kitchen in your room. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
"I'm not satisfied"
The home service is very bad and the room are not cleanGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Your review for our hotel was recently brought to my attention. It upsets me to hear that your visit to our hotel did not meet your expectations. I am sorry for your experience. We train as a team regularly on service and cleanliness standards, and will continue to do so going forward to ensure a positive stay for every guest. Still, I am glad that you liked our hotel's location. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"good value for your money"
came with my old parents so location is very important as they have challenges in walking. the hotel is clean and staffs are friendly. just noticed thats there's no exhaust in the washroom. not a big deal coz we stayed just one night.Genuine Hotels.com guest review
"Nice home away from home"
Check in was easy, staff friendly, and rooms were clean with lots of space. Felt like you had a little home away from home. The complimentary breakfast selection left a bit to be desired, but was a minor detail. Overall a great place to stay in Ottawa for the price and would stay again anytime.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you so much for posting a review of our property. We appreciate you letting us know that you would like the breakfast to include more options. As we continue to make improvements to this offerings, we will definitely keep your feedback in mind. Still, we are happy to read that we provided you with a clean suite for a great price. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
"good location and cost, spacious room with kitchen"
this hotel is a very good walking distance to most Ottawa downtown places such as the Parliment Hill, Rideau cancel, Byward market...parking is very convenient, room is spacious; elevators are small and slow, it's fine when it's not busy.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you for posting such a delightful review. Please accept our apologies that you found our elevators slow. Still, we are thrilled to know that you enjoyed your overall stay. Once again, thank you for your review. It would be our pleasure for you to repeat your experience with us in the future!
"If you're hungrey, plenty of restaurants."
Could have supplied a shower cap :(Genuine Hotels.com guest review
"Location & space is worth a little wear & tear"
Location is great, walking distance to everything. The place is quite worn, but clean. Our one-bedroom suite was HUGE and well-furnished with a flat-screen TV in both the bedroom and lounge. The double beds are very small, wouldn't be comfortable for 2 adults. Although we had booked for 5 (2 adults, 3 kids), only 3 full-size towels were provided, and […] no additional bedding was available by default for the sofa bed, although I'm sure we could have asked for it at the front desk. Quite a lot of noise comes through the suite doors, so try for a room at the end of a corridor. Breakfast is the standard limited Extended Stay offering - good coffee, packets of oatmeal, granola bars, muffins and oranges and apples to grab and go (no dedicated cafe area). Read moreGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Jennifer - The staff and I read your comments about your stay with us. Your comments in regards to the spaciousness and cleanliness are much appreciated; yet, I was disheartened to read you found the suite furnishings to be worn. Your comments were reviewed by the staff, and we will work hard to make sure your experience is not repeated. As well, as you mention that you found the two double beds small for your needs, I recommend upgrading to the two bedroom suite for your next visit. This suite has two king beds plus the sofa bed in the living room, so you may find it more comfortable. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Comfortable room with Wifi, close to major sites."
I was pretty satisfied with the night I spent at the Extended Stay in Ottawa. The room was comfortable and clean, and also the free Wifi Internet was a plus. The location of the hotel was about 15 minutes from Parliament and other major sites - fairly convenient to get around.Genuine Hotels.com guest review
"Comfy and close to everything"
Excellent location and very cozyGenuine Hotels.com guest review
"very good hotel overall"
Close to Ottawa attraction, clean and comfortable. Includes continental breakfast. Bad thing is Extra fees for parkingGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Luis - Thank you so much for posting a review of our property. I regret that you were not informed in advance of the parking fees; however, I am so delighted that we provided a clean and comfortable location for you to enjoy Ottawa. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Parking was inconvenient and there was only an air conditioner in the living room so the bedroom was very warmGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you for providing us with details about your stay. Please accept our most sincere apologies that you found our parking situation to be slightly inconvenient. As a downtown location, we do try to offer multiple parking options, still I regret that these did not suit your needs. I am also reviewing our standard temperature settings in the suites so that you are greeted with a cool room that remains that way during your stay. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Quality of towels could have been a lot better. Same thing applies for the Grab-and-Go breakfast. It would have been better if there were always two people at the front desk. One person was not enough to meet the customer demands as well as answering the phones! Everything else was good though :)Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa I appreciate you taking the time to write a review of your experience with us. I am happy to read your remarks about our new televisions and spacious suites. However, I am very sorry that we were unable to have two people at the front desk to attend to guest needs. As this hotel’s manager, I can assure you that I have reviewed our daily staffing to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Although this wasn't close to the festival we were attending, the price for a cab to get there wasn't expensive at all. The person checking us in was friendly. Room came with a stove, microwave, kettle and fridge. Things that another hotel didn't offer and with a higher price than this. The room wasn't entirely cold, although we all had a tough time […] sleeping because it went from hot to cold throughout the night. Preferably, i would have asked for a non-smoking room, but booking this room last minute, i didn't really consider it. they also offered free grab-and-go breakfast, which isn't bad although the location of the hotel is very close to this nice restaurant that makes great breakfast. overall i think i'd come back here. Read moreGenuine Hotels.com guest review
Overall it was good experience but in spite of the price we paid for one night stay, I expected higher. For example there is practically no breakfast.It was supposed to be included with the package but don't expect any breakfast guys except some funny packages of biscuits & muffins .I had much better experience & lower cost with other hotels including […] generous & diverse breakfast buffet . Apart from that , this hotel is very clean & comfortable with specious rooms. Read moreGenuine Hotels.com guest review
I very much enjoyed the hotel site and room. The room had a refrigerator, stove and microwave. I only used the microwave and refrigerator mainly because I didn't bring anything which could be prepared using the stove but I would bring food on a future stay. Very nice area close to shops and Parliament. Lots of cafes and restaurants available at night. […] Definitely would stay again. The bed was very comfortable. Read moreGenuine Hotels.com guest review
"good stay in Ottawa"
I stayed for two nights for business meetings. Hotel was clean and had all the services one would need. Staff was friendly and very helpfulGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa John - Thank you for taking the time to write a review of your stay. We appreciate you letting us know that we need to do a better job of restocking the breakfast during peak times. We are sorry for this issue, but are happy to read that we provided you with an otherwise enjoyable visit. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Very comfortable. Very nice staff. We did wish for juice in the vending machine and perhaps the grab'n'go breakfast to last a bit longer. (We were dealing with a time change so 9:30 am was early for us).Genuine Expedia guest review
Enjoyable stay. I would definitely stay again in the future. The building seems a bit old and could use a paint job to lighten up the place but all in all, decent. While parking is $15, I decided to take advantage of the free weekend parking (starts at 5:30 pm on Fridays).Genuine Expedia guest review
Extended Stay had a pleasant reception area with local maps available and TV. The staff were pleasant and helpful. The free breakfast had apples, oatmeal mixtures, bars,muffins, tea, and coffees.Genuine Expedia guest review
The hotel was nice enough and the rooms were well appointed and comfortable. Since I was there over the Canada Day weekend the hotel had a lot of partying going on which was fine during the day, at night most of the people were quiet enough although sometimes the neighbors would have long loud conversations in the hall at 2am and slam doors. It was […] the fact that I had a non-smoking room that smelled like smoke and neighbors who smoked so much (not just cigarettes either) that my hotel room reeked if I didn't have the airco on high at all times. Overall a decent hotel that I would recommend to young party people or people who don't mind smoke drifting into their rooms. Read moreGenuine Expedia guest review
It was very comfortable, cozy, clean, ans friendly. Emily and her front desk partner were AMAZING, HELPFUL, AND WENT BEYOND THEIR WAY TO HELP US WITH OUR DIRECTIONS. Thank you great people of Canada.Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa The staff and I read your review, and would like to thank you for writing such generous things about our team and property. I am proud of our team for assisting with your needs. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Our stay was four nights and we were very pleased with every aspect of our stay.Genuine Hotels.com guest review
Very good!!Genuine Hotels.com guest review
excellent stayGenuine Hotels.com guest review
"I really recommend"
Good hotel. Excellent cost-benefit. Next to the downtown and a lot of restaurants and leisures places. I really recommend this hotel.Genuine Expedia guest review
Very good and also comfortable to stay. The staffs are cooperative and they have most of the information about the town. I was very new there and enjoyed with the help of them. Thanks to the Hotel Team.Genuine Expedia guest review
Hotel is within walking distance of attractions, and great food.Genuine Hotels.com guest review
Everything is okay except the hotel is a little old.Genuine Expedia guest review
"A great place, but the checkout was a nightmare."
The checkin was great, no problems their. The room was also very nice and well kept, kitchen had almost everything you need, even an electric kettle which my wife used to boil water for the baby. The location is absolutely great, most of the sites are within walking distance. On the downside, the breakfast was very lousy. They called it "Breakfast on […] the Go" which ends by 9, but you have a mcdonalds close by you can have breakfast their. Also we requested a late checkout at 1 when we booked and it was confirmed by Expedia, but when we asked the hotel they said they didn't know about it. So my wife requested a late check out, and they said okay. Then they called and said that the late checkout is 12:30 and not 13:00, which made a mess of our schedule, Also it turned out the Keycard stops working at 11, which again they neglected to tell me, the front desk told me that we "Assumed" that you know. I left the kids in the room watching TV while I was getting our stuff to the car, and coming up I couldn't access the suite with the kids inside. That was un-acceptable. I would go again, but some of the staff need to be more flexible, specially when you have families with babies. Also, we paid them 15 dollars for parking at the hotel, but when we came back at night we couldn't find a parking spot, I parked in a no-parking area, which the front desk said "Its a backup parking". You can risk your car getting scratched in that spot. Read moreGenuine Expedia guest review
"clean but be prepared for no maid service"
we were not informed maid service was not provided. A four day stay was booked but one day of face cloths etc provided. Were informed any additional coffee would be $1 a package. Definitely a 3 star or less hotel complete with a broken window patched together some time ago with scotch tape.Genuine Hotels.com guest review
"Business Travellers - Parking Arrangements Notgood"
Parking arrangements terrible. No local parking available. Staff didn't seem to realize how inconvenient parking several blocks away can impact a weary business traveller. Location is good in fairness.Genuine Expedia guest review
Response by Extended Stay Canada - Ottawa The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our off-site parking was inconvenient for you. In response to guest feedback, such as your own, we have arranged for additional overflow indoor parking at the building behind us. I will speak with my staff about conveying this message to guests at check-in moving forward. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
"Wasn't looking for sights."
It was very nice. Was quite satisfied with room, service,etc.Genuine Hotels.com guest review
"Wonderful place to stay"
Stayed 2 nights during a conference, Reception staff were very friendly and the room looked very clean. Elevator was a bit slow....Genuine Hotels.com guest review
Response by Extended Stay Canada - Ottawa It is so rewarding to read that you had an enjoyable stay with us during your conference. Thank you for your comments. We are delighted we were able to provide you both a clean room and friendly service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
"Great value for money."
Large, spacious suite. Well equipped and comfortable. Quiet area yet in Downtown Ottawa, close to restaurants and places of interest. Would recommend this hotel to anyone.Genuine Hotels.com guest review
"Nice but dated!!"
hotel was sold out luckily I grabbed the last room. Penthouse suite- the room was spacious and bed was comfortable and the staff was pleasant. Didn't have time to partake in the compliementary breakfast or to use the fitness center or pool. that being said, the lock on the sundeck sliding door was broken (but security was assured with an aluminum […] rod that prevented the door from opening). What really struck me was the furnishings, very very outdated. I thought I was back in the colonial days. Sitting chair had a large stain on it. Outdated carpets had stains. Minimal supply of towels, soap and shampoo. Its strength is it location- walking distance to all the downtown hotels so was able to get to all of my meetings on time. Read moreGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you for providing us with details about your stay. We appreciate the kind comments about your spacious room and our friendly team; however, we apologize that the furnishings were not in line with our company's cleanliness standards. To uphold our company's high standards, the staff and I are are working to improve our offerings. Your feedback is very important to us, so thank you for sharing. I would be happy to speak with you further. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Green behind the ears"
The front desk is under staffed, under trained and generally not very helpfulGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa The staff and I read your comments about your stay with us. It upsets me to hear that our staff was unable to attend to your needs properly. I am sorry for your experience. In response, I am scheduling more training sessions withe the entire staff, reviewing our company's processes so they will be more knowledgeable and better able to assist guests moving forward. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
"Better than expected!!"
The One Bedroom Suite we stayed in was clean and spacious. Perfect for our family of 6 (4 adults & 2 kids).Genuine Hotels.com guest review
"Great value for money"
Proximity to tourist sites and the bus station, wonderful accommodations and over-all excellent service made our trip memorable. Unfortunately, there was only 1 bath soap and 1 tiny shampoo bottle to be shared by 2 people. No complementary lotion or conditioner. Quite unexpected, considering that hotels provide them routinely. Such small details make […] a lot of difference. The grab and go breakfast was much appreciated. Read moreGenuine Hotels.com guest review
"Bang for the buck...."
Overall nice experience for the price paid. Near to parliament hill and still on a calm street. Kitchen was good. Only precautions I would like the travelers to take is to opt for outside ( Behind the hotel) parking rather than their underground parking. Underground parking at level P2 is very compact and passage to it is so narrow you can scratch your […] car if you are not very skilled. I have a Honda Accord and had problem while taking my car out as well. But don't avoid the hotel just because of it. I asked them to change my parking to outside parking just at the back of the hotel and they did it easily. I took my car out and parked at the outside parking lot which is more convenient. There is easy access from parking to hotel so don't worry you wont have to walk around the hotel. Read moreGenuine Expedia guest review
Response by Extended Stay Canada - Ottawa Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our value and location. I am sorry that you found the underground parking deck to be a bit uncomfortable to maneuver; however, I am very happy to hear that we were able to put you at ease by offering a spot behind the hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Location was great hotel a bit dated but cleanGenuine Hotels.com guest review
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