Heritage Inn Express Hayward - Hayward

Very horrible so many fights all night long and police you can not get sleep the place is very unkept it smelled like urine from the time we drive up. The pool was very dirty loom like it hadn't been cleaned in about 6 months I believe the urine smell was coming from the room. There was no toilet paper only boxes cleanex. very horrible experience.

Genuine Hotels.com guest review

Would've been safer sleeping in my car

Genuine Hotels.com guest review

We stayed here one night because it was pretty cheap. This is the worst hotel I have ever stayed at!! The room was pretty gross! They were having an Amway seminar that night and we discovered our room was for the guest to use the bathroom! The area is horrible! There were people yelling all over and just hanging out around the rooms. I kept thinking […] we were going to get in the middle of a brawl or catch a stray bullet through the window!! We had a good laugh though and learned a valuable lesson. You get what you pay for!! Read more

Genuine Hotels.com guest review

It was convient

Genuine Hotels.com guest review

I did not stay at this hotel I went and stayed somewere else.the hotel is dirty and nasty my wife would not stay

Genuine Hotels.com guest review

Felt like I was in the ghetto. Individuals hanging out in the walkways partying up a storm smoking their wacky tobacco will not stay here again slept with one eye open all night loud music playing

Genuine Hotels.com guest review

Fixtures are broken, incomplete lock on top of door, carpets need cleaning, rooms reak of cigarette odor, phone did not dial out to office. To be part of the Hilton family, not very well maintained.

Genuine Hotels.com guest review

Worst place have ever stayed.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

No heater. Dirty. Crank pipe in the microwave. I'm surprised Hotels uses this place. Worst room ever.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room looked like someone just left, wasnt clean. towels looked dirty, holes in walls , I do not recommend this place to anyone. Also it was very loud at night.

Genuine Expedia guest review

If you are a homeless person or a crackhead then this will be perfect for you. Expedia please remove this place from your list of hotels...it was an absolute nightmare. My non-smoking room smelled like a homeless person & cigarettes. The pillow cases were not changed & I could still smell the person who had the room before me on them. When I took off […] the pillow cases one of my pillows had blood stains all over it. The water pressure in the shower was so low I could barely get clean. DO NOT STAY HERE EVER!!!!!! Read more

Genuine Expedia guest review

This place ia a roach motel. Holes in the wall. Dirt on the walls, etc......

Genuine Expedia guest review

I would actually rate this hotel a big ZERO... The grounds and entryway were littered with trash. the room stank of smoke and was suppose to be a "No Smoking" room.. TV had only one channel and no remote. AC didn't work and parts were hanging off it. Was noisy and poor or no sound insulation. Sleazy best describes it and I would advise anyone to pass […] this one on by!!! Read more

Genuine Expedia guest review

It Is not clean the room smell was very bad. the supplies in the room were not their like Microwave Refrigerator. their was a Water poured in the rods.

Genuine Expedia guest review

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Genuine Hotels.com guest review

this room was filthy, the indian guy very rude,the bathroom i didnt even shower the tub was nasty, sheets had burn marks in them and it was a none smoking room, the carpet was dirty you wont want to take your shoes off this place looks like might be a prostitue hotel, high traffice area please dont bring your kids here what so ever...

Genuine Hotels.com guest review

What a shame that you advertise this place as a hotel to your customers. I has been by far the worst place I have stayed at in USA.

Genuine Expedia guest review

The only good thing about it is that it is cheap but it is noisy in really bad neighborhood with some really freaky people, Better of paying a little more and stay in a better place

Genuine Hotels.com guest review

The room was horrible, rug had stains all over it, headboard all scratched up, bathroom so not clean. The only thing nice about room was the entertainment center. The room looked like crack head for days had used it and the area was not kool. The neighborhood had cops with people hemed up and people standing out side their rooms all night like they […] were selling drugs. NOt the place to stay cheap ya but if your not from Cal and you need someplace to stay for cheap and you don't care about taking a chance what you might caught this is a place to stay other wise run!! They clamed they had Wifi NO! Read more

Genuine Hotels.com guest review

I asked for a non-smoking room. But the room had strong smoke smell. No non-smoking sign in the room but hotel staff insisted that it was a non-smoking room. After returning, my wide said i had strong cigarette smell and asked me to take shower and change all clothes The floor and sofa were stingy. Bed was clean but shower head flow was ridicularly […] low. Read more

Genuine Expedia guest review

Never stay there nasty people doing drugs on stair, dangerous very bad experience!

Genuine Expedia guest review

The hotel did not have wifi in the rooms. Blanket had a lot of holes in it. The sheet did not fit the bed. Microwave oven was on the floor. Parking lot had a lot of pot holes and broken glass.

Genuine Hotels.com guest review

Hotels.com booked for 3 nights and the clerk put down only one night. After the first night stay I went to work the next day and returned to be locked out of my room

Genuine Hotels.com guest review

dirty, noisy people outside didnt let me sleep. Front desk not helpful.

Genuine Hotels.com guest review

Toilet had weak flush, heater had low heat, ice machine was broken, and remote was missing batteries.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was pretty sure that someone had been shanked in our room before. The carpet was covered in stains and it was awkwardly soft to the point that I thought it was soaked in something. The shower looked like it was built for a "little person" and as I walked up to the office to check-in someone was getting arrested.

Genuine Hotels.com guest review

I reserved a non smoking room, but the room smelled smoky and the blanket had burn holes.

Genuine Hotels.com guest review

This hotel was horrifying. Worst hotel I've ever stayed in my life!

Genuine Hotels.com guest review

I came I slept I woke up and showered I left

Genuine Hotels.com guest review

Adequate for sleeping, but the whole place is quite dingy. As a longtime Oakland resident I was disappointed that I didn't feel safe walking around the neighborhood after dark. Avoid the pool, which was an unsettling shade of green.

Genuine Expedia guest review

THIS A VERY VERY BAD PLACE TO STAY. I CANT UNDERSTAND HOW THEY CAN HAVE THIS ON THER WEB SITE. I HAD THEM REFUND MY MONEY AN WILL CHECK REVIEWS BETTER NEXT TIME.

Genuine Hotels.com guest review

They had really good queen size beds. It was very quite and comfortable. Yes, the upkeep of furniture were a little unkept, (drawers missing) but my family only needed a bed to sleep in for a couple of nights, and it was just fine for us. My family expected worse because of the reviews, but we enjoyed our stay there, and my nephew enjoyed the pool.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I have a really bad experience with this hotel,

Genuine Hotels.com guest review

Rooms needs to be paint and have a professional to clean the carpet, smells so bed, not enough toilet paper or plastic caps. Service was excellent. need to keep clean refrigerator and microwave in rooms.

Genuine Hotels.com guest review

Pictures are worth a 1000 words. Dirty black stains on the wall, some type of red substance on the bathroom wall for 3 days never cleaned up, broken door safety latch, broken dresser handles ect, ect, ect..........

Genuine Expedia guest review

First, it was 15 miles from the airport, so I had to spend another $40, just to get there.... It is basically, a run down dive hotel that is in a pretty questionable neighborhood. The staff was friendly and helpful, but the smoke free room smelled like smoke, the carpets and furniture was old and run down.....the soap even was breaking even as I opened […] the package, it was so old or poor quality. I had a ton of baggage, and so taking it on the shuttle and they wanted me to pay, per bag, more money.... All in all, I am grateful that I had a private place to sleep that night. I would have much preferred something where the free shuttle takes one right near the airport, that late at night, people are tired and want to go to sleep right away. Thank you. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Not at all satisfied. From the picture it looks a lot prettier to stay and look nicer but up close and personal. I will never ever recommend this hotel again and urine odor everywhere. Drug addict or gang hang out kinda place. scary feeling and no double secured lock from the inside of your room.

Genuine Hotels.com guest review

It was stink

Genuine Hotels.com guest review

Half way house appearance in regard to the rest of the guests. My room was dirty. A non smoking room with empty cigarette boxes and receipts in one of the night dressers. No towels. The curtains in the window didn't shut all the way. I had to use the blanket to cover the window to discover mucky sheets. The upholstery in the only chair was stained. […] I didn't even dare to take a shower in that room! :( Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

If you're extremely low on cash and sleeping in your car is not an option, you should buy a more comfortable vehicle rather than stay a night in this place.

Genuine Expedia guest review

Front desk people were nice and friendly, helpful. They were great. The room was awful! Big blood pool stains on the carpet. The AC did not work. The bathroom was disgusting, moldy, unclean. THEN during the night not one but TWO creatures scurried over me and my bed while I was sleeping. NOT COOL!

Genuine Hotels.com guest review

The hotel is using very old towels, TV not working

Genuine Hotels.com guest review

All the locks but the dead bolt were broken and it was a pretty rough neighborhood. I am a single woman and may have been scared if I didn't have my dog, tazer and .357 magnum with me. Seriously, I would not recommend this place. They also advertise free wi-fi but my room barely even got a cell phone signal let alone wi-fi. I had some work to do so […] I had to go to the office to log into the wi-fi. Lame! Room was not very clean and there was mold and mildew all around the grout/caulking in the shower. Ick. Read more

Genuine Hotels.com guest review