Sleep Inn & Suites - St. Charles

I was really surprised and pleased at how great this hotel was, especially such a great deal for the money. I highly recommend.

Genuine Hotels.com guest review

Front desk staff not visible.

Genuine Hotels.com guest review

Staff was very kind and supportive, Was displaced from Hurricane Sandy and the hotel was a comfort

Genuine Hotels.com guest review

Was lots of young kids running wild they didn't stop it there was others checking out complaining.

Genuine Hotels.com guest review

The room smelled upon arrival. After my first night, the room wasn't cleaned after I had left for the day. Since the room hadn't been cleaned and I hadn't been given any fresh towels I went to the front desk and asked for some. They didn't have any clean towels. The overall cleanliness of the room was very sub-par. The toilet made a flushing noise […] every 30 seconds in my room and a room near mine. I woke up in the middle of the night and couldn't fall back asleep until I turned the A/C on high to try to drown out the noise of the toilet. The front desk staff was not helpful when asked questions and did not offer any help. On the evening I checked in and the evening I returned from training I was at, the front desk clerk was on the phone with a personal phone call. She did not put the phone down when I got there, but waited a while before helping me and then put the phone to the side of her ear as she finally helped me. The other front desk clerk that I encountered was not helpful at all when I asked him a question about the area. The front desk employees overall appeared unprofessional and unclean themselves. Everything about this hotel was a disappointment and appeared unclean. I got this hotel because it was close to the training I was attending. I would highly recommend driving the extra five minutes and staying at a different hotel. Read more

Genuine Expedia guest review

Room was clean. free breakfast was good, cookies and milk in the evening was very nice, kids loved it.

Genuine Expedia guest review

Very nice for the low price. Off the beaten path, but safe area.

Genuine Expedia guest review

The hotel was in a location far from the main city and not too much shopping around the area. The toilet water was running all night and when I told the manager about it, she said it would be fixed, but never was.

Genuine Hotels.com guest review

Room was hot when we got there, even with a reservation. Smelled like sewer for the first nite. AC never did work correctly, notified desk clerk they may want to clean floors; carpet was sticky and tile made my kids feet black. I lead 8 other families to this hotel, I would never revisit this hotel and neither will those other families. Big disappointment! […] If it hadn't been for good company, would have made fir a miserable stay! Read more

Genuine Hotels.com guest review

This is a tired hotel. Our room had ants in it and the maintenance guy and Orkin couldn't seem to get rid of them. We were credited $10 for our "inconvenience." Plus, the indoor pool was empty for resurfacing, which we were not told.

Genuine Hotels.com guest review

convenient. friendly staff. clean comfortable room.

Genuine Hotels.com guest review

Water temperature was great for a hot day...but the water was cloudy and there was a dead mouse in the catch drain..oops!!

Genuine Hotels.com guest review