All hotels in Overland Park, Kansas, United States of America
1 room, 2 adults
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12010 Blue Valley Pkwy, Overland Park, KS, 66213, United States of America, ‏‎855-239-9485
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4.4 / 5Excellent

Score breakdown (from 36 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Great Time in the Kansas City Area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay very much at the Residence Inn. We even had enough room to play cards and have some extra family stop by.
Genuine Hotels.com guest review
2 night family trip May 29, 2015
Rose
US
4.0 / 5Excellent
"great!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was just what I expected.
Genuine Hotels.com guest review
2 night romance trip Jun 4, 2015
A Traveler
US
4.0 / 5Excellent
"satisfied customer"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I have always enjoyed staying at Residence Inn and this was no different. You're close to shopping, eating establishments, churches etc. Would definitely recommend staying here to others.
Genuine Hotels.com guest review
1 night trip with friends May 2, 2015
A Traveler
US
5.0 / 5Outstanding
"A great room and friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The room is excellent and was available at a very reasonable price. What made the hotel really special was how friendly the front desk staff was when they checked me in. I often take business trips to the area and will definitely be staying here again.
Genuine Hotels.com guest review
1 night business trip Mar 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Very satisfied ."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really nice suite and kitchenette. Bed was very comfortable. Will definitely come back again. Only complaint is that the facility is difficult to see from main road, at night .
Genuine Hotels.com guest review
1 night family trip Oct 25, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Was really a great deal
Genuine Hotels.com guest review
2 night trip Sep 19, 2014
Dennis
US
5.0 / 5Outstanding
"Consistantly Great"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The RI is always at the top of our list if we can get a reasonable price. It is showing signs of age, but seems to be well maintained. They also have the best scrambled eggs on the planet!
Genuine Hotels.com guest review
3 night trip Aug 29, 2014
Robert
US
5.0 / 5Outstanding
"Enjoyed this hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
If you're going to spend time in a hotel room, this hotel is great! You can sit on a couch and watch tv. They have a nice kitchenette, and even had mints in a jar. It was clean and well kept. I will be staying here again!
Genuine Hotels.com guest review
1 night romance trip Aug 29, 2014
Janet
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall experience was great! We didn't use the pool or exercise room. But our 2 bedroom/2 bathroom room was very comfortable
Genuine Expedia guest review
Other trip Apr 21, 2014
Ulf
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice clean Hotel. Coffee is good as well.
Genuine Hotels.com guest review
2 night trip with friends Apr 12, 2014
Rick B
US
5.0 / 5Outstanding
"Very Impressed!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husband and I stayed here for a getaway. I was nervous because the price was so good and the pictures looked dated compared to other hotels. When we got there we were totally blown away- the hotel is very nice!! The lobby and dining area are classy, and our room was awesome. The staff were super nice and helpful (I mad to call them beforehand multiple time with special requests and questions and they were always very eager to help). The staff went out of their way to make sure we had a fireplace in our room (what a treat!). We had zero complaints. :) I will make note that though there are pictures of ovens in the kitchen photos, there are only a couple rooms with ovens...so if you're needing an oven, definitely call to figure out what you need before booking (we booked a basic suite and didn't get an oven).
Genuine Hotels.com guest review
1 night trip Feb 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay. Hotel room was very comfortable and hotel was close to shopping and resturants. The website says fireplace in rooms but we did not have one. Next time I will request that when I make the reservation. Will stay here again for sure!
Genuine Hotels.com guest review
4 night family trip Jan 16, 2014
Suze
US
4.0 / 5Excellent
"Great for business travelers or families"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel isn't fancy and new but it was well maintained and had a friendly staff. My only complaint would be that they don't have an oven, just a couple of small burners and microwave and fridge of course. The breakfast was complimentary and had tasty hot items. I would definitely stay again.
Genuine Hotels.com guest review
1 night trip Jan 5, 2014
Cherron
US
5.0 / 5Outstanding
"We all loved the hotel - even our dog!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We brought our dog and 7 year old for several days and this was the perfect home away from home. The breakfast was very good with lots of choices, and different main items every day. The service was fantastic and everyone was very, very nice. My husband and daughter used the indoor pool every day. The area has lots of different shops and restaurants nearby so when I was out walking the dog I got to see the area. It was convenient to everything we wanted to do. We will definitely come back here next we visit!
Genuine Hotels.com guest review
3 night trip Dec 29, 2013
Linda Craddock
US
5.0 / 5Outstanding
"great pace to relax"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a wonderful stay, when we checked in we asked for a room with a firelpace, and we did receive a great room as requested. The staff was very friendly and the hotel is in a great location.
Genuine Hotels.com guest review
2 night trip Nov 23, 2013
John C.
US
2.0 / 5Fair
"Small beds"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    3.0
I thought the beds were small for two grown adults it was very uncomfortable. The lights outside of the room were so bright you couldn't fall asleep, even with the curtains closed it was bright.
Genuine Hotels.com guest review
2 night trip Oct 11, 2013
Amber
US
2.0 / 5Fair
"Residence inn Overland Park ks"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The tough part of the stay was the noise , it seemed like a pre teen sports team in the same floor , kids running in the hall way as last as mid night , also when leaving kids in the doorways . Kids didn't get it, neither did their parents
Genuine Hotels.com guest review
3 night trip Aug 29, 2013
Dan
US
4.0 / 5Excellent
"Love Residence Inn"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The staff were amazing. The hotel needs some updating but was very clean. The area around has a lot to do and everyone was very nice. Only disappointing thing was the breakfast. We lived in a Residence Inn in Springfield MO for 6 months and the food area and amenities were so much better so that was disappointing. Overall great hotel to stay at!
Genuine Hotels.com guest review
1 night romance trip Aug 9, 2013
Wren
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really enjoyed the motel my only problem was i needed king size beds in the 2 suite bedroom or at least 1 king and 2 queens maybe would have worked better..... otherwise good
Genuine Hotels.com guest review
2 night trip Sep 21, 2012
sharon
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Lots of Space"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
If you are looking for a family hotel or a place for an extended stay - this place is perfect.
Genuine Hotels.com guest review
1 night trip Sep 22, 2014
pdwalsh
AS
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Mar 2, 2015
Shelly
US
4.0 / 5Excellent
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jul 11, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Jun 27, 2014
Jack
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
7 night romance trip Feb 11, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
6 night business trip Feb 9, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Dec 31, 2013
A Traveler
US
5.0 / 5Outstanding
"Gabe"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Dec 29, 2013
Marie
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 25, 2013
Chiefs fan
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Dec 7, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Dec 5, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night business trip Nov 29, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
21 night business trip May 6, 2015
Youn Hwan
AS

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
21 night business trip May 6, 2015
Youn Hwan
KR

TripAdvisor reviews for Residence Inn Kansas City Overland Park

Overall rating:Based on 76 traveler reviews

Most recent traveler reviews:

Overall Rating
"Very pleasantly surprised!!"
07/02/15 Robert G Ft. Madison, United States
We were welcomed with a great and very helpful staff at the front desk. It seems I had booked the wrong dates(booked Saturday and Sunday night should have booked Fri and Saturday nights) They just acted as if this is normal and gave us the wedding package special, too!!! Thank you so much!!!
Overall Rating
"Comfortable Stay - Great Staff - Good location"
06/30/15 simple_traveler_78 Bengaluru (Bangalore), India
I recently stayed at the Residence Inn on Blue Valley Parkway for about a 3 weeks. The staff is very helpful and are very responsive towards your requirements and strive to address your concerns at the earliest. The room allocated to me was on the 2nd floor (total of 3 floors). I primarily moved here since they had a small kitchen. The room opens to a study table and kitchenette and then to a seated area that contains a recliner. The bedroom is separated by a door and has good storage options for your clothes (sliding wardrobe and multiple drawers). The bathroom is quite clean although not very big, it is comfortable. The room also has a iron board and a iron box. No safe is provided though. The kitchen comes equipped with two electric stoves, some utensils, cutlery, plates (big and small), bowls, measuring mug, two big glass bowls, chopping board, knives and a dishwasher. This hotel is ideal if you have kids in your group and need to prepare meals etc or if you are generally in the location for more than a week and feel the urge to cook! The hotel has a gym (2 treadmills, 1 elliptical, 1 bench and a few weights), small swimming pool and and outdoor court for basketball (I guess!). The pool is quite small for a swim but I guess the size is alright if you just want to take a dip. Coffee is available 24*7 at the lobby area. Breakfast has a decent spread with oatmeal, cereals, bacon, omelettes, juices, coffee / tea and fruits. While the hotel does not have a restaurant, it has a small area called 'Market' that is open round the clock. You could choose some of the ready to eat items (ice cream / snack bars / etc) from there. Hotel has both free and paid WiFi. There is a big laundry facility within the hotel on the 2nd floor ($1.5 to wash, $1 to dry). There is ample parking around the hotel. There is a Super Target right behind the hotel, Quick Trip is beside and a few eateries are within walking distance. The hotel is very close to the Sprint World headquarters (5 mins away by car). There are shopping and dining areas close by (Oak Park Mall - 10 mins, Town Center Plaza - 10 mins, Rosana Square Shopping Center - 1 min, etc). 119th & Nall Ave, 119th & Roe Ave have a number of dining options. In all, I enjoyed my stay in this hotel and will consider this if am there for a long term visit.
Overall Rating
"For longer stays; business or family travelers. Good breakfast and happy hour style food. Apartment sized rooms."
05/28/15 jkozik Naperville, Illinois, USA
Residence Inn Kansas City Overland Park I had two days of meetings in Overland Park and my corporate travel website helped me pick this hotel because of availability (the one I wanted was booked), price and location. I was happy I did, and I would consider going back. I have stayed at Residence Inns, and this one was no surprise. In the lobby, there was a generously stocked pantry with microwave meals, pop and snacks. The meal area was set-up for happy hour style dinner. (free!) My room was a huge two bedroom apartment with a living room and kitchenette. I was easily able to set-up a productive workstation on kitchen table. On either side of the living room were two bedrooms with doors. Each of the bedrooms had a TV, a king-sized bed and a private bath. In summary: two bedrooms, two bathrooms, and 3 flatscreen TVs. This more than met my needs. I believe I was only paying for a single room. But if you ever had to do a long stay over for a job and you had to share a hotel room with someone else, this is the hotel you'd want. I just wanted a bed for a night. The WIFI was fast enough for me to watch streaming TV. I had to login for 24 hours at a time; it prompted me to authorized a $4.95/night fee. I did, but I never got charged. This is either because I am a premium Marriott traveller or a special arrangement with by travel service. I went to the lobby for the "free" dinner. I had a good sandwich, soup, and pop. It wasn't a full restaurant meal, but it was all I ate for dinner. It was good. I had breakfast in the same area the next morning. It was a hot buffet with the normal egges, bacon, toast bagel layout. Again, it was plenty good. In both cases, the eating area was busy and I was lucky to get a seat. The hotel is in Overland Park on 119th St at Blue Valley Parkway. I took the Metcalf exit off of 435; its a couple of spotlights South of the exit. The neighbourhood is office parks and shopping centers. The streets are busy, and I don't think anything is walking distance. My meetings were less than a mile away... very convenient.
Overall Rating
"NIce clean hotel, friendly staff, great location!"
05/21/15 Becky V Fort Myers, Florida
We stayed here for 3 nights for our granddaughters graduation. It is a good location, off 119th and Metcalf with several restaurants in walking distance and a Quick Trip( my fav) almost next door, We had a small dog and although I don't like the pet fee ( $75) I do understand. We had room 137 that was near an exit for the dog but not near an elevator or vending extremely quiet. Room is large with full kitchen . sofa and nice chair, desk and nice eating bar, Victor no Front desk was very helpful the 1st night getting my Ipad online and connecting me with Marriott IT help who finally worked out the problem. HE followed up several times with me to be sure I was connected. then the 2nd night I needed a shower cap and I called the front desk and they said they would look to see if they had one. Within a few minutes George ( asst Mgr) was knocking on the door with 2! Very good service. Room was always cleaned and ready when we needed it in the after noon, Plusses - thermostat controlled room temp so window unit was not shutting on and off continually, nice grab bar in bathroom tub, outlets in bedside lamps so I didn't have to move night stand to hook up my sleep machine or I Phone, Lovely breakfast area and outdoor seating around fire pit. Minus - No Manager reception on Thursday night. I wish Marriott would standardize this. Stayed in one hotel (not Marriott) several weeks before that has manager receptions Tuesday-Thursday. When travelling with a pet It's nice to not have to leave for dinner. Breakfast was well run and had several attendants to takeaway plates and clean tables but scrambled eggs are not tasty. Plenty else to eat however.
Overall Rating
"Great room in great location"
04/28/15 GMAKAT Kansas City, Missouri
We stayed Saturday night in April. Walked to a huge liquor store just behind the motel and got something for the evening. Later we walked to a restaurant for supper, then walked to Stanford comedy club and saw their show. Walked past a grocery store on our way back to the motel and bought a pizza we cooked in the full-sized oven. I really liked being able to walk everywhere rather than needing to drive. There was also a full sized frig and a dishwasher. We had a 2 bedroom - each room had a queen bed, TV, and bathroom - just like having two motel rooms - plus a living room/kitchen in between. Very nice - we played cards and enjoyed our pizza together. The wifi worked fine in our room (330). Got up in the morning and watched TV until everyone appeared from their separate rooms. No guessing when they would wake up with the 2 bedroom set up. Went down to a FANTASTIC breakfast - including coffee, juice, oatmeal with toppings such as brown sugar and raisins, scrambled eggs with toppings such as salsa and cheese, biscuits and gravy, new potato wedges, pastries, muffins, bagels with cream cheese or jelly, waffles with syrup, blueberries, or strawberries and even whipped cream! There were two attendants keeping the breakfast stocked and the tables cleaned. The room was very clean and we were able to keep the temperature comfortable with no problem. The indoor pool was warm and the hot tub was hot. The guys enjoyed playing basketball. They even had a couple of putting greens and a nice conversation pit in a courtyard. I would highly recommend!
Overall Rating
"Friendly service"
01/17/15 BethParr Oklahoma City, Oklahoma
Great staff and good rooms if your going for value and room. Larger rooms with great amenities for longer stays. Breakfast was OK. Happy Hour was good with quite a few choices. Rooms clean and pet friendly. I usually don't see both. Parking was a problem. I came in at around 10pm and it was full. I ended up parking in another hotels parking lot. That would have been ok in the summer but it was 10 degrees outside...Good thing the heat in the room worked great!!!
Overall Rating
"Comfortable stay for longer duration"
12/23/14 Itismyplanet Hyderabad
Stayed here for a week during my Business visit to Kansas city. Residence Inn Service Apartment are ideal for longer stay (1 week or more). Apartment has fully equipped kitchen. Well maintained property at a very good location, all major supermarkets are walking distance to fulfill all your daily needs. Daily Complementary Breakfast and evening snacks (Mon-Thu) are helpful for Business traveler. There is Improvement opportunity to ensure Daily Room Service.
Overall Rating
"Friendly service compensates for shortfalls"
12/02/14 Harvey C Tulsa, Oklahoma
We like staying here to visit family that live in OP. On the positive side: convenient location, reasonable room rates, like the suite concept, pet friendly, clean exercise room but small, good complimentary breakfasts, happy hours and newspapers. On the negative side: returned to our room at midnight only to find it had not been serviced at all and was way too late to get it done, dog park in the back had not been attended to in quite a while and was not serviced at all during our 5-day stay. Since we have recently experienced missed room service at several recent stays at various Marriotts, Memo to Marriott Management: what ever method you are using for your control of daily room servicing, it does not work !! We did raise our concerns with the general manger who appeared to be quite attentive to our issues and did adjust our rate accordingly.
Overall Rating
"Comfortable stay"
12/02/14 rockjawk1 Kansas City, Missouri
Stayed at the Residence Inn in Overland Park while our house was under going remodeling. Comfortable stay in an older property that is in need of remodeling. Breakfast was good but marred by an inconsiderate guest that walked around the area with NO shoes on and very dirty sweats. The staff was asked about the NO shoes policy and they did not respond. On the second day one of the staff asked the management what the policy was and discovered, NO shoes NO service! Gee!
Overall Rating
"Not quite up to par"
11/28/14 derel s Edmond, Oklahoma
Let me open by stating that Res Inns are my favorite places to stay, mainly because of the full kitchens, and I like to be able to cook. Yesterday, Thanksgiving, I cooked a duck for myself. Apart from that, they're usually good for other amenities, such as hot breakfasts, evening hospitality, and newspapers. None of that was lacking on this visit, but the cable TV selections were out of date. There were no AMC, TCM, FS1, and other sports channels important to football fans this time of year. Here is a hotel in KS that couldn't even make available an important Big 12 football game, KU-KSU, or other Big 12 games this long TG weekend. OK, so that identifies me as a football fan, but I'm worried about what will be available Sunday for NFL games (I'm here through Monday). Also, this particular visit, it took a long time with tech support to get on the internet from the hotel's source, and a couple of hours later, it died, so it took two hours more to work with the hotel engineer et al. to get it back up and only by connecting until I leave 4 days later. During this time, my elderly telephone handset died and I couldn't send or receive, so this slowed the process. It was replaced by another 25-30-year-old handset. Anyway, why didn't we start with the authorization for access through my departure? In short, this hotel's technology seems way out of date -- inferior to most other hotel/motels' offerings, including even Super 8s where I've stayed. So, if you don't care about sports and internet, continue to check in here -- the rest of the usual amenities are intact.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews