Everything about this resort was amazing!! What really made our stay special was Butsara, one of the concierges. She helped us book private drivers, elephant trekking, horseback riding, restaurant reservations, and a chartered boat tour. I cannot thank her enough for allowing us to enjoy an amazing time in Phuket! The resort itself had great service, […] three pools, beachfront access, onsite massages, and so many restaurants and bars you almost don't want to leave the property. We booked a first floor room with a private deck. It was spacious and wow, what a view! The resort had daily events planned. While there, we enjoyed a cool fire show. I would highly recommend including breakfast in your room rate as the buffet available was great and saved us lots of money. Read moreGenuine Hotels.com guest review
Great staff, people are really niceGenuine Hotels.com guest review
"Sabrina & Roberto May 2014"
It was a great experience, all at this resort denotes high quality and good service. Layout, construction, amenities, food, swimming pools and aven a natural beach at hand are a wonderful experience for a vacation like we had.Genuine Expedia guest review
"Great stay at great resort (check video)"
Check out this video of the resort!! http://youtu.be/xESoJ_jTNykGenuine Hotels.com guest review
"beautiful beaches and excellent staff"
The beach was gorgeous and right on the property so very accessible at all times. Concierge was extremely helpful in booking day trips for us. Overall- a wonderful stay and highly recommendGenuine Hotels.com guest review
"New Year's Eve 2014"
The Hotel is on a great beach, with good facilities, spacious rooms and very helpful personnel. The main drawback is the very high prices for food, beverages and services (spa, special events, ...) and the lack of alternative sources due to the remote location of the hotel.Genuine Expedia guest review
Beautifull place, excelent service and very nice person we got engaged nd they prepare us the best moment ever! 100%recomendedGenuine Expedia guest review
Beautifull place, excelent service and very nice person we got engaged nd they prepare us the best moment ever! 100%recomendedGenuine Expedia guest review
We really enjoyed our time in this hotel, facilities, staff, rooms, food, pools, SPA, everything was OK and definitely it worth the money you paid.Genuine Expedia guest review
Great place to get away from it all. A very relaxing resort overall. The spa was absolutely great, slightly pricey but worth every penny. The place was fully booked when we arrived and yet it seemed like it was not crowded at all! Food was good, really liked the Thai restaurant, however I would highly recommend heading downtown for Thai food, only downside […] is that downtown is an hour drive away. Great place, friendly staff and super comfortable, luxurious room! I would love to go back. I recommend this place for couples and families. If you are going to Thailand solo, hit up Patong area the night life looked great! Read moreGenuine Expedia guest review
Stayed at the JW Marriott and enjoyed the facilities, even in the rain. JWM has several pools and restaurants and a lot of activities. The only drawback is that it is far from other Phuket attractions.Genuine Hotels.com guest review
"Memorial Day Getaway"
The deluxe garden with balcony was beautiful. I enjoyed every aspect of the room. The first cleaning person did an excellent job; the cleaning person on the last three days of the trip barely cleaned. If you want a quiet getaway; this is the place to go. Be mindful when monsoon season is because we were not aware of the season (but a stay was nice). […] The restaurants are very pricey. I brought oatmeal to eat for breakfast (a savings of $20 roughly 800 THB) and ate lunch and dinner in the hotel since it rained three days straight (and since I am pescatarian and not a huge fan of breakfast). Read moreGenuine Expedia guest review
"Good to stay"
A bit far from the town. Not a perfect location. Restaurants are pricey. Nice and friendly staff.Genuine Expedia guest review
"Excellent hotel with its own private beach"
The hotel is nice and very comfortable but is located slightly far from the city due to which one cannot go out to the city in evening as the commute would be around 1.5 hrs to and fro. Hotel has all the faciliities with the private beach and nice shopping complex called the "Turtle Village" nearby.Genuine Expedia guest review
We enjoyed everything this resort and spa had to offer. We took our three year old daughter with us and there were so many great activities available to her. The pool was great!Genuine Expedia guest review
"Has its private beach, however sea was not great"
It was ok. Dining was expensive, no restaurants nearby.Genuine Expedia guest review
Fantastic resort with all the amenities you expect from a 5 start resort. Only 2 complaints: 1) they charge for in-room wifi service (althout it is free in public areas). 2) they have a man walking around with a baby elephant for guests to take pictures with, ride, etc. The elephant didn't seem horribly treated, but it was out there for a very long […] time and surrounded by a ton of people. They also appeared to have taught it tricks to perform. These wonderful creatures should be treated with respect and not paraded around a resort for guests amusement. Read moreGenuine Hotels.com guest review
"Good hotel for families"
Excelent hotel with big and green territory, nice restaurants and highly professional staff.Genuine Expedia guest review
"Nice Resort, Pleasant Facility"
This is a nice resort, with pleasant facilities. The pool areas are well maintained (with the exception of the swim-up bar which needs updating). Staff is pleasant, but not overly friendly. Rooms are to a high standard, but not luxurious. It is worth noting that most non-resort activities are about 1 hour away. That said, if you are looking for a resort […] vacation where you do little more than lounge at the pool, this won't be an issue. One complaint, our ordered (via phone) car transfer didn't show up at the airport. Hotel was apologetic, but it was inconvinient. Read moreGenuine Hotels.com guest review
"Heaven on Earth"
Exceptional architecture in tune with Thai aesthetics, almost a dozen restaurants of different types. Some of the best landscaping i have ever seen, great sense of beauty and privacy. A fabulous spa with beautiful facilities and very reasonably priced treatments. Great facilities for children, very diverse swimming pools, one of the most beautiful beaches […] ... What's not to like? My family stayed in a 2 br villa, which has all the appliances you need for home-style accommodations. I can't think of anything that would have made my stay more enjoyable. Read moreGenuine Expedia guest review
"Nice & Relaxed"
We have stayed two night in this hotel in superior delux room and stay was excellent. This resort is perfect for complete relax and kids enjoye 100%. Very good and modernized kids club having lots of activities for all ages of kids.Dont miss it.Genuine Hotels.com guest review
"Georgeous resort and family friendly"
Georgeous resort. I was surprised that there were as many families. I did not see other Phuket resorts, but this property is wonderfulGenuine Expedia guest review
"Very nice Hotel"
Nicest pool i´ve seen. The beach is good as well and the rooms really nice and huge.It has a wide variety of restaurants and the facilities are very nice, we also found a local person with a baby elephant in the beach was really awasome, Totally recommended if you want to spend some extra dollars in your food, is near the airport and far from the t […] own Read moreGenuine Expedia guest review
"TROPICAL PARADISE! Definitely a 5 star!"
This hotel was fantastic! Upon arrival, everything was beautiful. Grounds are meticulously maintained, rooms are lovely. Staff was thoughtful, pleasant, very helpful. Brought anything we needed immediately. The breakfast buffet was the best spread we've seen in any JW on several continents- they had both western and asian and terrific staffing. Food […] was prepared well, hot, and delicious. We managed to hit a week with quite a bit of rain, so the ocean was churned up and we did not swim in it or use their water toys- but the pools were lovely, several choices, including a kids area, which was relatively quiet. Our teen enjoyed the teen room, with pool table, Wii, games, movies, etc. If you stay, check out the Siam deli on the lower level for less expensive delicious food, plus yummy baked goods daily. Plus the poolside bar for their daily Happy hour drinks! Enjoyed relaxing to the band in the evening. Only drawback is it is a long way from Phuket town, however, we just stayed on the property the entire time and relaxed. A GREAT GETAWAY! Tropical paradise! Read moreGenuine Expedia guest review
"Perfect for family vacation"
JW does one thing very right, they create a great family vacation for the kids and adults. The playroom was great, baby elephants everyday came to the pool, waterslide, and even kids plates and utensils at every restaurant. The cafe was the perfect place to eat all our meals, the breakfast which was included in our rate was an A+, the service is great, […] the room roomy, they really set the standard high for family resorts. Downsides include it's remote location, not by anything else really and taxis are pretty expensive to come and go. Read moreGenuine Hotels.com guest review
"Luxury on unspoiled beach. Great vacation away from city life"
We stayed 14 days at this luxury resort. Such beautiful setting. Karin at concierge desk was helpful. All staff were friendly and pleasant. Pool bar staff bring cold face clothes and spray bottle. This was a great resort but Phuket town is a 50 minute drive. We liked overall qualityGenuine Expedia guest review
No brainer for those that are looking for a beautiful and confortable place to stay in Phuket.Genuine Expedia guest review
"Vacation with kids"
Booked a sea facing room and view was partially blocked by trees. Spacious room with a small balcony and a indoor sit out area as well. Good do breakfast buffet and meals in the hotel. Tried a few of the restaurants at the hotel,. The deli was average, Japanese relatively expensive but the Thai restaurant was one of the better restaurants I've eaten […] in across all of Thailand? The kids club staff take a genuine interest in looking after the kids and keeping them entertained. Lots of activities at the kids club which my kids enjoyed. We lost a phone and cash during the visit and hotel staff returned it. Great place to relax with the family at a good property with hotel staff that make your stay memorable. Will be back to this hotel when we visit Phuket next Read moreGenuine Hotels.com guest review
The hotel is most tranquil and relaxing due to the excellent service and overall surroundings. In particular I would like to mention the friendliness of Su from breakfast and Sala bar. Also if you leave anything behind at the end of your visit the staff are honest at it will be returned.Genuine Hotels.com guest review
"Love, love, loved our stay!"
Our goal was to chill and relax as a family. Achieved BIG time :)Genuine Expedia guest review
"Wonderful Hotel with excellent facilities."
What a wonderful Hotel complex. Would strongly recommend to anybody thinking of going to Phuket. No need to venture out of the complex - just relax and enjoy the wonderful service and food etc.Genuine Expedia guest review
"Great for families"
Outstanding hotel for families - great kids club, nice pools, good gym, super restaurants and great beach massage. Didn't make it out of the resort ... it is certainly a little isolated from the centre of Phuket, but it's a great place to chill for a few days, and convenient trip to an from the airport. Also, very thoughtful staff at the front desk […] who kindly delivered a cake to the room for my wife's birthday - thank you. We'll be back soon... Read moreGenuine Hotels.com guest review
"Alright, not great"
Good: - Kids club with activities - Great buffet breakfast - Two queen size beds in standard room good enough for us with two kids - excellent customer service - private beach Bad: - food is so overpriced - booking of elephant ride through hotel is a lot more expensive than booking directly outside - swimming pools not clean （fallen leaves） maybe due […] to strong wind - far from prime spots Read moreGenuine Expedia guest review
"Nice relax holiday far from patong"
Very relaxing, very nice room, nice staff, welcome drinks, lots of activity in hotel to spend the time, nice pool, good food, excellent breakfast, full stomach till the afternoon. Transport to paying takes an hour, if u join local tour, be prepare to pay 400 addition transport feeGenuine Expedia guest review
"The perfect way to escape reality"
Myself and my boyfriend stayed for 5 nights and had a great time. The resort is amazing, it exudes luxury and comfort. While it is a fair distance from the main part of Phuket you don't really need to leave. The staff always have a smile on their face and treat each guest like royalty. We absolutly loved the buffet breakfast each morning, there were […] so many choices. The beach is beautiful and the rooms are well maintained. My only critiques would be that the television looses signal very easily and the dry cleaning is expensive when compared to other local dry cleaners. Everyday the resort provides activities to suit every one, however some of the best days were spent lounging by the pool with a cocktail while overlooking the beach. If want a sense of escape and luxury, I highly recommend the JW Marriot. Read moreGenuine Expedia guest review
Lovely location with great facilities and friendly feel, fantastic beach stretching for miles. The staff were by far the best asset, really attentive and friendly, Su who was checking with customers for feedback was outstanding and really topped off our stay. I would highly recommend booking and would not hesitate to returnGenuine Expedia guest review
"First stay with JW Marriott"
The property at phuket is just fabulous and I would return to stay for a longer timeGenuine Expedia guest review
I went on the recommendation of friends with children. My wife and I took our 23 month old daughter and had a brilliant time. The hotel is extremely family friendly. Hotel restaurants are excellent. And the swimming pool with slide was brilliant for the little one. Will definitely visit again. Only moan was they doubled the cost of my room on the […] Friday of the Chinese New Year! Read moreGenuine Expedia guest review
"Not good value - does not compete well with others"
For the cost of stay - there were other hotels in Phuket which provided a better value for money. This hotel was largely impersonal and one felt that they were out to pinch pennies. Everything was chargeable (most other five stars we stayed during our stay in Thailand had a free minibar)- including the internet which was a shame as other places we stayed […] gave this as standard. To qualify for free internet you had to be a member of JW which in this day and age is frankly annoying!! A rather pretentious looking interior which conveyed a rather fake sense of culture. The front desk was poor. They got the fact that we had inclusive breakfast completely wrong and were arguing with us before they realized that it was their mistake! Read moreGenuine Hotels.com guest review
"Nice hotel but overcrowded with families"
Nice Hotel but avoid this if you want a romantic getaway. Great if you are a family and do not mind having screaming children arround you all say and nightGenuine Expedia guest review
"Best hotel in Phuket"
This is the best hotel I would recommend to any of you planning a staycation in Phuket. The hotel was 15 mins drive from Phuket International Airport. The breakfast provided was superb and the service was way too excellent. The hotel provide alot of facilities and overall it was a very pleasant stay! Highly recommended! The only minus point is the hotel […] located far away from Phuket Town and Patong area, took around 1 hour to reach there and transportation fee in Phuket is expensive. Read moreGenuine Hotels.com guest review
"Honeymoon relaxation destination"
We visited here amidst stress at work, moving house, and a packed trip visiting family in Asia. It was a perfect getaway to kick back by the pool and do absolutely nothing. The staff were all very friendly and looked after all our needs. This was also the first chance since we were married a year ago, to go on a honeymoon of sorts. Vanisa from the […] front desk made the trip especially memorable with a welcome gift and a specially decorated room. We had a great time lounging by the pool, dipping into the sea, and enjoying the food and drinks. Read moreGenuine Expedia guest review
"A very stylish hotel without any soul."
Typical hotel chain experience,where all the effort it's concentrated on the look to impress rather than the function.your are spoiled for choices ,but they share a common denominator: mediocracy.and if you start with a check in ,at 10.30 and the girl says to you that the room it's not available till 2.30 pm,after a 14 hour flight,but your welcome to […] wait at the reception on 30degree ,with a cool damp cloth and a half glass of tasteless fruit juice for company,then you have every reason to be infuriated,and that was only the beginning. Read moreGenuine Expedia guest review
"Will go back again!"
Hotel is a little old especially in the room. The colours could be more uplifting. On the whole, the hotel is well maintained and public areas are comfortable. The Japanese restaurant is particularly good. We had a very enjoyable stay.Genuine Expedia guest review
Had a fantastic stay at the hotel. Loved all the facilites and activities and loved it by the blue pool.Genuine Expedia guest review
"Spring Break, (not for couples looking for peace)"
The Hotel was quite nice, but as a couple, looking for a weekend getaway, choosing to go during spring break is not advisable. The hotel was choc-a-block, and filled with children. Even the adult pool had lots & lots of children. The pool guys were great & were very attentive! The food was good, but I would not recommend the Steak & Seafood Restaurant. […] We both ordered fish, my husband had to sent his back & the replacement was not any better. My Grouper was too tough to cut. The Thai & Japonese restaurants were great, as was the pizza we had by the pool. The main bar was fun & the singer was fantastic! The staff were all very friendly. Read moreGenuine Expedia guest review
"Great for all age groups"
Great hotel. Excellent breakfast buffet. Good restaurants on resort. The only nuisance was sun beds!! A towel left on most beds by 9am and many of those not occupied for several hours.Genuine Expedia guest review
"Top class hotel"
Marvelllous hotel with an excellent variey of restaurants all serving top quality food. Lovely clean beach with clear water as well as numerous pools. Staff could not have been more professional or helpful.Genuine Expedia guest review
"Relaxing beautiful hotel"
Loved everything about this hotel. The staff were friendly and always helpful. The breakfasts were amazing - so much and a huge choice. There are 3 beautiful swimming pools. Too hard to choose which one to sit at each day. The only down side was many guests ignore the signs about not reserving chairs for hours at the pools and from 7am a lot of the […] chairs already had things placed on them. Great water sports as well. We hired sailing boats a few times. The gardens are also beautiful. Lots of little nooks and crannies to explore. I would highly recommend this hotel as an ideal place to relax and get away from reality for a while. Read moreGenuine Expedia guest review
"The best holiday EVER"
This is a real 5 star experience.The hotel is peaceful and the staff really want you to have a great holiday. It is away from the madness of Phuket so if you want peace this is the place, if you want 'party central' go else where. Best bits...sports facilities pools, tennis court, the run around the lake. Food ...the included breakfast is to die for, […] the Siam cafe is a great inexpensive place for lunch or dinner. Read moreGenuine Expedia guest review
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