Bad smellGenuine Hotels.com guest review
"perfect location and helpful staff"
This is my fifth trip to Madrid and I love this location, the Ritz lives up to it's name, the concierge are especially helpful and steered us to the greatest shopping and dining experiences yet! Every amenity were five star with the exception of the mattress! Beautiful high quality linens, but the bed itself was hard and far from luxurious.Genuine Hotels.com guest review
We had an excellent experience. Great staff that are attentive and helpful. Very comfortable bed with selection of pillow types. Excellent garden and restaurantGenuine Hotels.com guest review
We had a wonderful stay. Bathrooms were a little tight.Genuine Hotels.com guest review
"Very good but not perfect"
I am writing this review based on the fact that this is a 5 star hotel with 5 star prices. So stating that one expects things to be perfect or close to it. Most things are do not get me wrong, the staff is lovely, the location can not be better, over all the public areas are very nice. The classic rooms which is what we had are ok, nice but I had expected […] maybe a little more. No real wow factor, also on their web site it states that you are greeted with fresh flowers in the room, neither room had the advertised roses or orchid, only a small $3 potted plant. Here is where we had the real issue. We had 2 rooms for 2 nights. Room 524 and 525. The hotel was fully booked and we wanted 2 rooms next to each other so that is the only reason I did not complain to the hotel about one of the rooms. The carpet in 525 was old and in very bad shape with ugly stains, I was not comfortable walking with out shoes that is how bad it was, not what you would expect in this kind of hotel. We had breakfast and were very pleased. We also had dinner one night in the Goya, the food is good but again nothing really special and at 40 euros a plate I guess I was expecting something a little more and my son had a small Fanta with his meal which was 9 euros, (really) we had dinner elsewhere for half that the next night and the food was better, but I guess you pay for the fact that you have dinner at the ritz., would I stay here again, I'm nut sure Read moreGenuine Hotels.com guest review
"Luxury of another era. A step back in time."
Lovely room with antique furnishings. You will definitely feel like a prince in this hotel.or a movie star. I did not have any meals here because the prices were on the high side. The outdoor garden court looked nice for meals. I actually had breakfast at a nearby Starbuck's where you could sit outside. For just a few euros.Genuine Expedia guest review
"Old-Fashioned in the Best Sense"
This hotel suits individuals who seek to live in a world detached from the loud and vulgar aspects of contemporary culture. It suits those of traditional and conservative tastes who enjoy deft and attentive service from polite and respectful staff. It approaches perfection for such people. By contrast, it has little or nothing to offer those seeking […] a zen-like minimalism, an uber-cool detachment, Danish Modern furniture, or an assortment of abstract expressionist hangings on glass walls. In short, the Ritz is a true joy for those seeking traditional luxury, comfort, and attention to detail. Travelers disinclined to favor such things should take a pass, and leave it to those who understand and appreciate this special hotel for the rare treasure it is. Read moreGenuine Hotels.com guest review
"Even A Grande Dame needs a little TLC"
The staff here is absolutely amazing BUT it feels a little like Miss Havisham's house. The Decor and comfort needs an upgrade to the 21 st century . It is very expensive and if it were for the amazing service it would get 7 stars! BUT.... The environment is not as elegant as it is dated and a bit sad. I expect that they have plans to bring this hotel […] back to glamour soon Read moreGenuine Hotels.com guest review
"Classy Hotel in great location!!!"
The Hotel Ritz Madrid was a wonderful hotel. The service was great also. There was a large beautiful room perfect for cocktails or afternoon tea.Genuine Hotels.com guest review
Fantastic place beautiful older hotel with over all super service. Front desk was a slow process, only two girls on. Great concierge services with wonderful recommendations for restaurants and shows. Rooms are a little aged feeling but all the extras are there. Turn down service, good internet ,room service and a big bathtub! Drawbacks would be very […] expensive food and drinks but I feel like the setting was worth it! Very safe and comfortable feeling! Read moreGenuine Expedia guest review
Beautiful hotel next to the Prado and Retiro Park. Friendly and helpful staff.Genuine Expedia guest review
"The best of Madrid."
We stayed at the Hotel Ritz for the final two nights of our honeymoon in Spain. The staff were wonderful, the room spacious and comfortable and the hotel polished and elegant. I always felt a bit under-dressed surrounded by the mirrors, marble and gold, but never felt anything but welcome during our stay. We took advantage of the hotels location, arriving […] via high speed rail and a short cab ride, and visiting the Prado early to avoid the lines. I would highly recommend the Hotel Ritz to any of my friends and family. Read moreGenuine Hotels.com guest review
"A Jewel within a Jewel...."
This is one of rthe finest Hotels in the World...it's provenance, placement, and condition make it a destination in and of itself.Genuine Expedia guest review
Great location , and the building and amenities are great ... you just feel like you are in old Spain ... the garden is really nice for lunch or afternoon tea.Genuine Hotels.com guest review
Great service beautiful hotel great food exceptional service from Jesus the conciergeGenuine Hotels.com guest review
"Elegant and Great Service"
Elegant, staff give a great service (something not usual in Spain), and in the mid point of everything.Genuine Expedia guest review
Great hotel. We stayed 2 nights in June and had a wonderful stay. When you step into the Ritz its like stepping into a bygone era. This hotel oozes with class. The staff are great and very helpful. There is a concierge - his name is Borja go see him. He is probably the world's best concierge. I am not kidding, he's that good and speaks perfect English […] and a ton of other languages. This hotel is in a great location next to the Prado and make sure to go to the big park that is 5 minutes away - it's huge and safe and beatiful and tons to see there. These are the 2 downsides of this wonderful hotel. The room is really old looking. There is nothing at all modern about this place. The other downside are the prices of the salon (I guess its the equivalent of the hotel bar). Cokes are 12 euros and glasses of wine are 15-25 euros. My wife and I had a couple of night caps two nights and our bill was like 115 euros. ouch. Other than that, this place is magnificent. Read moreGenuine Expedia guest review
"Old world ambience in prime location"
Amazing location....great staff....Roaring 20's style great meeting room....concierge has great connectionsGenuine Expedia guest review
"Waste of money"
Definitely the worst Ritz I ever stayed at. Lobby is good, but rooms are long overdue renovation, stinking old carpets, etcGenuine Expedia guest review
This hotel is in a class by itself for service and careful, discreet care for its guests. We stayed for four nights and were cared for like visiting royalty. The concierge service is especially noteworthy. The Ritz will always be our home in Madrid.Genuine Hotels.com guest review
"The Usual Ritz"
This is a Ritz that has very small rooms and very traditional. Feels almost outdated. We had to ask the reception to change our room as the room they gave us was from the 1950's. The service is spot on and the food is very, very overpriced. We ordered pasta for our daughter in the room and it was 30 Euros. Probably the first and last stay for us at […] this particular Ritz. Read moreGenuine Hotels.com guest review
"Eh. Not of the usual Ritz quality."
It looked old, the service was slow, and the room was super small. The Christmas decorations helped some, but I was highly disappointed overall for a Ritz and expected much more. We also stayed at a Westin across the street and it was much newer and had better service.Genuine Expedia guest review
"Feel like a king"
Loved this hotel. Excellent location. The staff could not have been any better.Genuine Expedia guest review
"Disappointing for a Ritz"
The bed was so uncomfortable. They spay the hotel and halls with powder smelling fragrance that made myself and husband very stuffy. NOT what I would have expected being a Ritz Hotel. The staff was very slow in the bar and dining areas.Genuine Expedia guest review
"A good reason to come back in Madrid"
Beautiful hotel, excellent location, and extraordinary house staff. A truly five star experience.Genuine Expedia guest review
"location and comfort!!"
very elegant and so relaxing!! pampered with nice details. location y superb.Genuine Expedia guest review
"This was a wow"
We loved the hotel, the location and the people who worked there!!! Excellant!!Genuine Hotels.com guest review
"Wonderful stay in Madrid"
We had two stays at the Hotel Ritz and enjoyed both of them. The staff was superior, extremely helpful and friendly.Genuine Expedia guest review
"They are a real 5 stars hotel."
The locations is perfect. The service is impeccable. They are a real 5 stars hotel. They have a very good breakfast I had only a good experience at the Hotel, I really recommend.Genuine Expedia guest review
"Rooms need serious renovation inner views horrible"
Excelent staff, but the rooms are in very bad shape, looks like the one I stayed in has not been renovated since the 80s. The inner courtyard to which my room had view is just horrible, a few plants on a inner rooftop wich looks just horrible. Price/quality: I would not recomend it, I stayed at the Palace hotel a week before and it was much much better […] and its just across the street. Read moreGenuine Expedia guest review
Thread bare and dirty. A mere shadow of it's former elfGenuine Hotels.com guest review
Thread bare and dirty. A mere shadow of it's former elfGenuine Hotels.com guest review
"If you love antique feel"
We stayed 5 days at the hotel, love the location, secluded yet central. We got a room overlooking Museum Prado, Goya statue and the church which was great. The concierge got us skip line tickets..really awesome. The size of the room is decent for Europe with the tall window. The downside was the room temperature; we got there close to Spring which was […] nice temperature in the morning and night but during the day was really hot. The hotel rep said they do not turn on the air conditioning till Spring; quite unexpected to hear. They brought us a fan instead. The bed sheet are not soft, neither the tissue and toilet paper. The whole room and entire floor smell old like a museum. Read moreGenuine Hotels.com guest review
We found everything to be excellent cleanliness, bedrooms, staff service ,except we felt that the outdoor restaurant was understaffed and one man was rushing around several tables of guests trying to cope .Genuine Expedia guest review
"Old world Charm"
The Ritz Madrid is a grand old lady. Staying there whilst visiting Spain with its rich history is entirely appropriate. All our needs were catered for by courteous and knowledgeable staff. Not speaking Spanish was no problem. The dining experience is first class.Genuine Hotels.com guest review
Impeccable service. Very clean though old. Right next to Prado museum (I thought was the best museum in Madrid) Quiet location and rooms have a double door so quiet . Beds very comfy. Sent complimentary Cava to room when husband let slip was my birthday. Fresh flowers and bed linen dailyGenuine Hotels.com guest review
"Significant Hotel in Madrid"
Excellent hotel and recommended for business or famely trips. Very good location nearby city walk and tour. Staff are very helpful, polites and delivering any requested service on spot with smile.Genuine Hotels.com guest review
"Wonderful old fashioned charm and very peaceful."
The staff where very helpful and welcoming and the hotel couldn't have been in a better position. Close to the Prado, the old town and the Retiro.Genuine Expedia guest review
"Fantastic hotel, awesome lobby and bar"
great location, stunning lobby and reception area. service was just perfect. exepnsive but we thought great value given the overall qualityGenuine Expedia guest review
"An excellent hotel"
In terms of service and general ambience, certainly one of the best hotels we have ever stayed in. The key to this is the excellence of their staff - extremely polite, positive and helpful. Also a great location. We will certainly return.Genuine Expedia guest review
Housekeeping exceeds expectation, five star experience overall from arrival to departure. Recommend Sunday brunch buffet.Genuine Expedia guest review
I was disappointed by this hotel. I have stayed in many other hotels owned by Orient Express and this was the worst one I have been to. The lobby of the hotel and lounge decor were very nice and the Christmas decorations were lovely. However the decor in the room was a tired, for example the carpet needed to be cleaned and the painted woodwork was chipped […] and needed refreshing. The corridors to the room smelled very stuffy and were dark and uninviting. The prices of drinks in the lounge were extortionate! Around 50 Euro's for 4 regular beers - I don't mind paying a premium for nice surroundings but this was ridiculous. By contrast, the food prices in the restaurant were quite reasonable. There are much better hotels in Madrid in this price range. Read moreGenuine Expedia guest review
The hotel was very comfortable and the staff was very friendly. Almost didn't want to leave the hotel.Genuine Expedia guest review
In this world of high tech, to stay in a hotel staffed by people who care and provide high touch service is a real treat.Genuine Hotels.com guest review
"Very plush hotel"
Very plush hotel in an excellent location right in the best area of Madrid, next to the Prado and Retiro Park. Extremely expensive food but not necessary to purchase on top of the hotel room.Genuine Expedia guest review
A wonderful experience which made our holiday so enjoyable. The only downside is the very high cost of food and drink The staff are all so well trainedGenuine Expedia guest review
"The only proper hotel in Madrid"
Immaculate service, food, decor and ambienceGenuine Expedia guest review
長期旅行の中の優雅な1日として、1泊利用しました。 昼頃到着して少し早いかなと思いましたがチェックインさせていただけました。 この時、翌朝の新聞を選ぶことができます。 チェックイン後にランチに外出して戻ると、ホテルの方が2名いらっしゃって、ティーサービスの準備をされてました。少しびっくりしましたが、丁寧なご対応で好感が持てました。 ティーサービスはなんと煎茶。 ちょっとびっくり。日本人だから煎茶なのでしょうか。 その後、夕食としてホテルのレストランを利用。過去のコメントで拝見した通り20ユーロ割引券が使えました(チェックイン時に渡されます)が、もちろんお高い出費でした。 しかし、ピアノ生演奏に、配慮のあるサービスで、当然のコストだと感じました。 夕食中にも、ホテルの方がいらしてたよ […] うで、今度はベッドメイキングされてました。 バスタブがあり、夕食前に入浴していたので、そのときに利用したタオルも全て交換されていてびっくりしました。 まさか、たったの1泊で2度のヘアメイクサービス。 干渉されたくない方には向きませんが、優雅な1泊を過ごさせていただきました。 バスアメニティは、 シャンプー、コンディショナー、ボディジェル、ボディミルク、コットン、綿棒、ソーイングキットまでありました。ボックスティッシュもついてます。 しかし、歯ブラシはありません。これはヨーロッパでは普通のことのようです。 Read moreGenuine Hotels.com guest review
"Hotel espetacular, sofisticação sem ostentação"
Maravilhosa pena que foi tão curta, o hotel mantém as características antigas que remetem aos tempos daquela hospedagem extremamente luxuosa, modernizou apenas aquilo que era realmente necessário mantendo detalhes antigos que deixam o hotel muito charmosoGenuine Hotels.com guest review
Der Service ist gut und die Zimer sind sauber, allerdings hat das Hotel ein plüschiges Ambiente und erinnert an "die gute alte Zeit". Wer das mag, wird sich hier wohlfühlen.Genuine Hotels.com guest review
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