"Great location, great service."
We loved staying next to the Prado Museum. The hotel was great and service wonderful.Genuine Hotels.com guest review
It need urgend re modeling, totaly out , and out of expects in toilets and all the retroom area.Genuine Hotels.com guest review
"Good location but hotel is old"
I did not enjoy my stay in this hotel and I am not going to stay over again. we order a breakfast in the room the delivery person did let us charge cost of breakfast to room, he said only cash, and I did not have any cash with me at that time. I had to make serveral calls to different group in the hotel to resolve this issue. Another person came "I […] think he is his manager" they don't speak English. I tried to explain to him the issue, he called another person on phone and there talking loudly inside my room while my sick wife was sleeping. After approximately 10 min he said okay will charge your room. I was very disappointed about it. Read moreGenuine Expedia guest review
"Well located, nar El Prado that I visited twice."
Very good, it is a classic and old style hotel that you do not find in many places these days, like our grand fathers used to travel many year ago but with modern things as well. I would definitely come back.Genuine Expedia guest review
"Classic hotel very well located"
The hotel perhaps a bit worn but still a lovely place. It is perfectly located near the major museums. Price was reasonable for a Ritz. Staff was fantastic especially the concierge services.Genuine Expedia guest review
"Excelent Service. Nice staff. Well located."
When we arrived had a problem with The reservation, was taken Care Right away.Genuine Expedia guest review
"My stay at the Ritz"
Hotel was very old world elegant. But the no smoking floor smelled from spices. Would stay there again.Genuine Hotels.com guest review
Best hotel in town best surroundings and best terrace/garden quiet elegant, beautiful lobby, luxury room.Genuine Hotels.com guest review
"Family trip to Madrid."
We spent 5 days in Madrid, utilizing one double room and one suite.The accommodations were exceptional! The staff was friendly and very efficient. The Concierge's were the absolute best. Helpful with arranging outings, transportation and suggestions for things to do, not to mention their great personalities and the fact that they spoke very good En […] glish! Read moreGenuine Expedia guest review
"BEST location, BEAUTIFUL hotel"
This was one of the nicest hotels I've been to. The staff was impeccable, location perfect, and rooms were beautiful.Genuine Hotels.com guest review
Ritz Ritz always:-))) Not bad way to make repairs in 2-3 years will start to disappear clients:-))Genuine Expedia guest review
"Fabulous location in a beautiful neighborhood"
EXCELLENT except dinner at the restaurant. TOALLY ignored. Hated Americans. TOTALLY OBVIOUS ! Horrible and horrendous service. The general manager did refund my money for the meal and sent champagne which was nice but would have rather had a wonderful dining experience.Genuine Hotels.com guest review
"Small room no view - maybe due to expedia"
Great breakfast but small rooms- seems like expedia customers get the worst roomsGenuine Expedia guest review
I spent the most great days in Europe warm welcome and great help I love itGenuine Expedia guest review
Bad smellGenuine Hotels.com guest review
"perfect location and helpful staff"
This is my fifth trip to Madrid and I love this location, the Ritz lives up to it's name, the concierge are especially helpful and steered us to the greatest shopping and dining experiences yet! Every amenity were five star with the exception of the mattress! Beautiful high quality linens, but the bed itself was hard and far from luxurious.Genuine Hotels.com guest review
We had an excellent experience. Great staff that are attentive and helpful. Very comfortable bed with selection of pillow types. Excellent garden and restaurantGenuine Hotels.com guest review
We had a wonderful stay. Bathrooms were a little tight.Genuine Hotels.com guest review
"Very nice hotel with a nice location!"
Very nice hotel, friendly staff! the Hotel itself needs to be updated!Genuine Expedia guest review
"Great Hotel Can walk everywhere!"
My Sister And I took our youngest sister to Madrid to celebrate her graduation from College. The three of us had a wonderful room!! We were even upgraded! We felt like Royalty! The Hotel is Beautiful! The Staff was so nice to us! Thank-You!Genuine Expedia guest review
"Very good but not perfect"
I am writing this review based on the fact that this is a 5 star hotel with 5 star prices. So stating that one expects things to be perfect or close to it. Most things are do not get me wrong, the staff is lovely, the location can not be better, over all the public areas are very nice. The classic rooms which is what we had are ok, nice but I had expected […] maybe a little more. No real wow factor, also on their web site it states that you are greeted with fresh flowers in the room, neither room had the advertised roses or orchid, only a small $3 potted plant. Here is where we had the real issue. We had 2 rooms for 2 nights. Room 524 and 525. The hotel was fully booked and we wanted 2 rooms next to each other so that is the only reason I did not complain to the hotel about one of the rooms. The carpet in 525 was old and in very bad shape with ugly stains, I was not comfortable walking with out shoes that is how bad it was, not what you would expect in this kind of hotel. We had breakfast and were very pleased. We also had dinner one night in the Goya, the food is good but again nothing really special and at 40 euros a plate I guess I was expecting something a little more and my son had a small Fanta with his meal which was 9 euros, (really) we had dinner elsewhere for half that the next night and the food was better, but I guess you pay for the fact that you have dinner at the ritz., would I stay here again, I'm nut sure Read moreGenuine Hotels.com guest review
"Luxury of another era. A step back in time."
Lovely room with antique furnishings. You will definitely feel like a prince in this hotel.or a movie star. I did not have any meals here because the prices were on the high side. The outdoor garden court looked nice for meals. I actually had breakfast at a nearby Starbuck's where you could sit outside. For just a few euros.Genuine Expedia guest review
"Old-Fashioned in the Best Sense"
This hotel suits individuals who seek to live in a world detached from the loud and vulgar aspects of contemporary culture. It suits those of traditional and conservative tastes who enjoy deft and attentive service from polite and respectful staff. It approaches perfection for such people. By contrast, it has little or nothing to offer those seeking […] a zen-like minimalism, an uber-cool detachment, Danish Modern furniture, or an assortment of abstract expressionist hangings on glass walls. In short, the Ritz is a true joy for those seeking traditional luxury, comfort, and attention to detail. Travelers disinclined to favor such things should take a pass, and leave it to those who understand and appreciate this special hotel for the rare treasure it is. Read moreGenuine Hotels.com guest review
"Even A Grande Dame needs a little TLC"
The staff here is absolutely amazing BUT it feels a little like Miss Havisham's house. The Decor and comfort needs an upgrade to the 21 st century . It is very expensive and if it were for the amazing service it would get 7 stars! BUT.... The environment is not as elegant as it is dated and a bit sad. I expect that they have plans to bring this hotel […] back to glamour soon Read moreGenuine Hotels.com guest review
"Classy Hotel in great location!!!"
The Hotel Ritz Madrid was a wonderful hotel. The service was great also. There was a large beautiful room perfect for cocktails or afternoon tea.Genuine Hotels.com guest review
Fantastic place beautiful older hotel with over all super service. Front desk was a slow process, only two girls on. Great concierge services with wonderful recommendations for restaurants and shows. Rooms are a little aged feeling but all the extras are there. Turn down service, good internet ,room service and a big bathtub! Drawbacks would be very […] expensive food and drinks but I feel like the setting was worth it! Very safe and comfortable feeling! Read moreGenuine Expedia guest review
Beautiful hotel next to the Prado and Retiro Park. Friendly and helpful staff.Genuine Expedia guest review
"The best of Madrid."
We stayed at the Hotel Ritz for the final two nights of our honeymoon in Spain. The staff were wonderful, the room spacious and comfortable and the hotel polished and elegant. I always felt a bit under-dressed surrounded by the mirrors, marble and gold, but never felt anything but welcome during our stay. We took advantage of the hotels location, arriving […] via high speed rail and a short cab ride, and visiting the Prado early to avoid the lines. I would highly recommend the Hotel Ritz to any of my friends and family. Read moreGenuine Hotels.com guest review
"A Jewel within a Jewel...."
This is one of rthe finest Hotels in the World...it's provenance, placement, and condition make it a destination in and of itself.Genuine Expedia guest review
Great location , and the building and amenities are great ... you just feel like you are in old Spain ... the garden is really nice for lunch or afternoon tea.Genuine Hotels.com guest review
Great service beautiful hotel great food exceptional service from Jesus the conciergeGenuine Hotels.com guest review
"Elegant and Great Service"
Elegant, staff give a great service (something not usual in Spain), and in the mid point of everything.Genuine Expedia guest review
Great hotel. We stayed 2 nights in June and had a wonderful stay. When you step into the Ritz its like stepping into a bygone era. This hotel oozes with class. The staff are great and very helpful. There is a concierge - his name is Borja go see him. He is probably the world's best concierge. I am not kidding, he's that good and speaks perfect English […] and a ton of other languages. This hotel is in a great location next to the Prado and make sure to go to the big park that is 5 minutes away - it's huge and safe and beatiful and tons to see there. These are the 2 downsides of this wonderful hotel. The room is really old looking. There is nothing at all modern about this place. The other downside are the prices of the salon (I guess its the equivalent of the hotel bar). Cokes are 12 euros and glasses of wine are 15-25 euros. My wife and I had a couple of night caps two nights and our bill was like 115 euros. ouch. Other than that, this place is magnificent. Read moreGenuine Expedia guest review
"Old world ambience in prime location"
Amazing location....great staff....Roaring 20's style great meeting room....concierge has great connectionsGenuine Expedia guest review
"Waste of money"
Definitely the worst Ritz I ever stayed at. Lobby is good, but rooms are long overdue renovation, stinking old carpets, etcGenuine Expedia guest review
This hotel is in a class by itself for service and careful, discreet care for its guests. We stayed for four nights and were cared for like visiting royalty. The concierge service is especially noteworthy. The Ritz will always be our home in Madrid.Genuine Hotels.com guest review
"The Usual Ritz"
This is a Ritz that has very small rooms and very traditional. Feels almost outdated. We had to ask the reception to change our room as the room they gave us was from the 1950's. The service is spot on and the food is very, very overpriced. We ordered pasta for our daughter in the room and it was 30 Euros. Probably the first and last stay for us at […] this particular Ritz. Read moreGenuine Hotels.com guest review
"Eh. Not of the usual Ritz quality."
It looked old, the service was slow, and the room was super small. The Christmas decorations helped some, but I was highly disappointed overall for a Ritz and expected much more. We also stayed at a Westin across the street and it was much newer and had better service.Genuine Expedia guest review
"Feel like a king"
Loved this hotel. Excellent location. The staff could not have been any better.Genuine Expedia guest review
"Disappointing for a Ritz"
The bed was so uncomfortable. They spay the hotel and halls with powder smelling fragrance that made myself and husband very stuffy. NOT what I would have expected being a Ritz Hotel. The staff was very slow in the bar and dining areas.Genuine Expedia guest review
"A good reason to come back in Madrid"
Beautiful hotel, excellent location, and extraordinary house staff. A truly five star experience.Genuine Expedia guest review
"location and comfort!!"
very elegant and so relaxing!! pampered with nice details. location y superb.Genuine Expedia guest review
"This was a wow"
We loved the hotel, the location and the people who worked there!!! Excellant!!Genuine Hotels.com guest review
"Wonderful stay in Madrid"
We had two stays at the Hotel Ritz and enjoyed both of them. The staff was superior, extremely helpful and friendly.Genuine Expedia guest review
"They are a real 5 stars hotel."
The locations is perfect. The service is impeccable. They are a real 5 stars hotel. They have a very good breakfast I had only a good experience at the Hotel, I really recommend.Genuine Expedia guest review
"Rooms need serious renovation inner views horrible"
Excelent staff, but the rooms are in very bad shape, looks like the one I stayed in has not been renovated since the 80s. The inner courtyard to which my room had view is just horrible, a few plants on a inner rooftop wich looks just horrible. Price/quality: I would not recomend it, I stayed at the Palace hotel a week before and it was much much better […] and its just across the street. Read moreGenuine Expedia guest review
Thread bare and dirty. A mere shadow of it's former elfGenuine Hotels.com guest review
Thread bare and dirty. A mere shadow of it's former elfGenuine Hotels.com guest review
"one of the best hotels"
One of the best hotels .. there some facility are not available such as spa and swimming pool the people and service is outstandingGenuine Hotels.com guest review
"Excellent hotel in a great location"
Wonderful hotel. Our family absolutely loved it. Spent my 50th Birthday there and dinner at the Goya. Great service and great staffs ! Many thanks for the wonderful experience.Genuine Expedia guest review
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