All hotels in Madrid, Spain
1 room, 2 adults
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Plaza de la Lealtad 5, Madrid, Madrid, 28014, Spain, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 178 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.7
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.8
3.0 / 5Good
"Eh. Not of the usual Ritz quality."
It looked old, the service was slow, and the room was super small. The Christmas decorations helped some, but I was highly disappointed overall for a Ritz and expected much more. We also stayed at a Westin across the street and it was much newer and had better service.
Genuine Expedia guest review
Other trip Dec 3, 2012
A Traveler
US
5.0 / 5Outstanding
"Feel like a king"
Loved this hotel. Excellent location. The staff could not have been any better.
Genuine Expedia guest review
Other trip Nov 26, 2012
A Traveler
US
3.0 / 5Good
"Disappointing for a Ritz"
The bed was so uncomfortable. They spay the hotel and halls with powder smelling fragrance that made myself and husband very stuffy. NOT what I would have expected being a Ritz Hotel. The staff was very slow in the bar and dining areas.
Genuine Expedia guest review
Other trip Oct 22, 2012
Tami
US
5.0 / 5Outstanding
"A good reason to come back in Madrid"
Beautiful hotel, excellent location, and extraordinary house staff. A truly five star experience.
Genuine Expedia guest review
Other trip Oct 7, 2012
A Traveler
US
5.0 / 5Outstanding
"location and comfort!!"
very elegant and so relaxing!! pampered with nice details. location y superb.
Genuine Expedia guest review
Other trip Sep 27, 2012
A Traveler
US
5.0 / 5Outstanding
"This was a wow"
We loved the hotel, the location and the people who worked there!!! Excellant!!
Genuine Hotels.com guest review
Romance trip Sep 10, 2012
A Traveler
US
5.0 / 5Outstanding
"Wonderful stay in Madrid"
We had two stays at the Hotel Ritz and enjoyed both of them. The staff was superior, extremely helpful and friendly.
Genuine Expedia guest review
Other trip Sep 4, 2012
Brian
US
5.0 / 5Outstanding
"They are a real 5 stars hotel."
The locations is perfect. The service is impeccable. They are a real 5 stars hotel. They have a very good breakfast I had only a good experience at the Hotel, I really recommend.
Genuine Expedia guest review
Other trip Aug 26, 2012
Chris
US
3.0 / 5Good
"Rooms need serious renovation inner views horrible"
Excelent staff, but the rooms are in very bad shape, looks like the one I stayed in has not been renovated since the 80s. The inner courtyard to which my room had view is just horrible, a few plants on a inner rooftop wich looks just horrible. Price/quality: I would not recomend it, I stayed at the Palace hotel a week before and it was much much better and its just across the street.
Genuine Expedia guest review
Other trip Aug 20, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Wow experience!"
Loved the Ritz.. Challenge is the way the bathroom doors are made. Can't open the bathroom doors without challenges. Other than that Ritz is an amazing experience.
Genuine Hotels.com guest review
1 night romance trip Jul 14, 2015
Manoj
SG
5.0 / 5Outstanding
"Peter"
All good just the wifi needs improvement
Genuine Hotels.com guest review
3 night romance trip May 29, 2015
yuan
GB
4.0 / 5Excellent
"Relaxing and stylish stay"
Very good location, beautiful main reception, lounge and dining areas, rooms a little dated but very comfortable, beds and linen excellent. Bar food poor quality and expensive Very good and friendly service Good breakfasts
Genuine Hotels.com guest review
3 night romance trip May 12, 2015
James
IE
5.0 / 5Outstanding
"Lovely city hotel close touseums"
From start to finish the staff could not be more helpful. First day they seemed pushed - end of week better
Genuine Expedia guest review
Other trip Apr 11, 2015
Ron
GB
5.0 / 5Outstanding
"Ritz Madrid."
Wonderful hotel in the very centre of Madrid. The hotel itself and garden are beautiful. The decor is very old, however I will be sad the next time I go back if they have "refurbished" it. Our room was on the small side but gorgeous. We loved the doorman, who is a real character and very helpful. All the staff were great. Sometimes the service was a little slow, however the staff were so lovely a small wait wasn't an issue for us. We travelled as a family and our 6 year old loved her teddy and all the other lovely things the hotel provided for her. I would highly recommend the Ritz Madrid and will definitely go back.
Genuine Expedia guest review
Other trip Apr 7, 2015
A Traveler
GB
5.0 / 5Outstanding
"Wonderful expérience"
Stayed one week Wonderful on all aspects Outstanding service
Genuine Expedia guest review
Other trip Mar 30, 2015
alex
CA
4.0 / 5Excellent
"one of the best hotels"
One of the best hotels .. there some facility are not available such as spa and swimming pool the people and service is outstanding
Genuine Hotels.com guest review
2 night business trip Feb 17, 2015
Jamil
IE
5.0 / 5Outstanding
"Excellent hotel in a great location"
Wonderful hotel. Our family absolutely loved it. Spent my 50th Birthday there and dinner at the Goya. Great service and great staffs ! Many thanks for the wonderful experience.
Genuine Expedia guest review
Other trip Nov 3, 2014
Eric C
MY
5.0 / 5Outstanding
"Great stay and great location"
A genuine 5 star hotel experience. Very helpful and professional staff. Great hotel location close to the must-go Prado Museum and shopping area such as Gran Via.
Genuine Hotels.com guest review
2 night trip with friends Jul 28, 2014
graceK
AS
5.0 / 5Outstanding
"Awesome Ritz experience"
Hotel 100 years old but looks sumptious with all the old world charm together with modern facilities, the staff were totally attentive & helpful, treating you like a VIP throughout our stay. Nothing was too much trouble and the stay could not have been more enjoyable
Genuine Expedia guest review
Other trip Aug 3, 2014
Ken
GB
5.0 / 5Outstanding
"Superb hotel near the Prado and Thyssen"
This is a superb city centre hotel with excellent staff who could not do more if they tried. From the welcome to the marvellous concierge who will arrange anything including getting one on an aircraft when the French Air Traffic controllers are on strike which caused chaos throughout Spain. The terrace is an ideal place to relax and have lunch, tea or dinner. Food is excellent and the wine is very reasonably priced for a 5 Star city hotel in a capital. Whilst not the cheapest hotel it is well worth the extra. I have travelled extensively and cannot recommend this hotel more highly.
Genuine Expedia guest review
Other trip Jul 1, 2014
Bobby
GB
5.0 / 5Outstanding
"great hotel, town center, near the museums"
We had fantastic service from the moment we checked in late evening. All of the help from front desk,to concierge, to housekeeping just couldn't have been more helpful or attentive. Also, for a grand hotel, they go out of their way to make you feel comfortable and well cared for. The breakfast was excellent even though we didn't stay for it every day. The outside terrace garden was a lovely setting for lunch. The concierge desk arranged an outside Madrid tour for us that my husband had been hoping to do wt an excellent company,good guide and comfortable bus. We would definitely return.
Genuine Expedia guest review
Other trip Jun 25, 2014
Rebecca
IE
5.0 / 5Outstanding
It was my third time staying there and the most satisfying one.
Genuine Hotels.com guest review
2 night trip May 1, 2014
slam
AS
5.0 / 5Outstanding
"excellent"
We found everything to be excellent cleanliness, bedrooms, staff service ,except we felt that the outdoor restaurant was understaffed and one man was rushing around several tables of guests trying to cope .
Genuine Expedia guest review
Other trip Apr 7, 2014
john
GB
5.0 / 5Outstanding
"Old world Charm"
The Ritz Madrid is a grand old lady. Staying there whilst visiting Spain with its rich history is entirely appropriate. All our needs were catered for by courteous and knowledgeable staff. Not speaking Spanish was no problem. The dining experience is first class.
Genuine Hotels.com guest review
4 night trip Sep 26, 2013
A Traveler
NZ
5.0 / 5Outstanding
Impeccable service. Very clean though old. Right next to Prado museum (I thought was the best museum in Madrid) Quiet location and rooms have a double door so quiet . Beds very comfy. Sent complimentary Cava to room when husband let slip was my birthday. Fresh flowers and bed linen daily
Genuine Hotels.com guest review
2 night trip May 3, 2013
LJ
GB
5.0 / 5Outstanding
"Significant Hotel in Madrid"
Excellent hotel and recommended for business or famely trips. Very good location nearby city walk and tour. Staff are very helpful, polites and delivering any requested service on spot with smile.
Genuine Hotels.com guest review
3 night business trip Apr 3, 2013
A Traveler
IE
5.0 / 5Outstanding
"Wonderful old fashioned charm and very peaceful."
The staff where very helpful and welcoming and the hotel couldn't have been in a better position. Close to the Prado, the old town and the Retiro.
Genuine Expedia guest review
Other trip Mar 28, 2013
A Traveler
GB
5.0 / 5Outstanding
"Fantastic hotel, awesome lobby and bar"
great location, stunning lobby and reception area. service was just perfect. exepnsive but we thought great value given the overall quality
Genuine Expedia guest review
Other trip Mar 18, 2013
andrew
GB
5.0 / 5Outstanding
"An excellent hotel"
In terms of service and general ambience, certainly one of the best hotels we have ever stayed in. The key to this is the excellence of their staff - extremely polite, positive and helpful. Also a great location. We will certainly return.
Genuine Expedia guest review
Other trip Mar 11, 2013
Richard
GB
5.0 / 5Outstanding
"Great stay"
Housekeeping exceeds expectation, five star experience overall from arrival to departure. Recommend Sunday brunch buffet.
Genuine Expedia guest review
Other trip Feb 18, 2013
A Traveler
GB
2.0 / 5Fair
"Disappointing"
I was disappointed by this hotel. I have stayed in many other hotels owned by Orient Express and this was the worst one I have been to. The lobby of the hotel and lounge decor were very nice and the Christmas decorations were lovely. However the decor in the room was a tired, for example the carpet needed to be cleaned and the painted woodwork was chipped and needed refreshing. The corridors to the room smelled very stuffy and were dark and uninviting. The prices of drinks in the lounge were extortionate! Around 50 Euro's for 4 regular beers - I don't mind paying a premium for nice surroundings but this was ridiculous. By contrast, the food prices in the restaurant were quite reasonable. There are much better hotels in Madrid in this price range.
Genuine Expedia guest review
Other trip Jan 10, 2013
Kirsty
GB
5.0 / 5Outstanding
"Great hotel"
The hotel was very comfortable and the staff was very friendly. Almost didn't want to leave the hotel.
Genuine Expedia guest review
Other trip Sep 22, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Best!"
Best place for honeymoon :)
Genuine Hotels.com guest review
1 night romance trip Jun 30, 2015
A Traveler
KR
5.0 / 5Outstanding
"Een must in Madrid!"
Wij komen hier zeker terug! Wat een service! Meer kan je niet verwachten! Wij zullen dit hotel zeker aanbevelen bij familie en vrienden.
Genuine Hotels.com guest review
4 night romance trip Jul 12, 2015
Liliane
BE
4.0 / 5Excellent
"Hotel exuberante, porém precisam melhorar atendime"
Havia pedido para guardarem um vinho. Quando cheguei nos entregaram dois sapatos usados e dois vinhos de outra pessoa. Imediatamente avisei os maleiros que não deram importância. O concierge também foi avisado. Isso era 16h. Quando foi meia noite e meia esmurraram a porta do apartamento- acordamos assustados. Era o maleiro que queria o pacote de volta. Achamos um absurdo pois pedimos para que retirassem assim que chegamos e total irresponsabilidade. Por outro lado, o serviço do restaurante e das arrumadeiras são impecaveis. O concierge mais velho e o único que sabe o que está fazendo- o resto é inapto para a função. Não recebemos nenhum pedido de desculpas do hotel pelo incômodo.
Genuine Hotels.com guest review
2 night romance trip Jul 12, 2015
CELESTE
BR
5.0 / 5Outstanding
Fantastiskt läge och service
Genuine Hotels.com guest review
3 night trip with friends Jun 29, 2015
A Traveler
SE
5.0 / 5Outstanding
"Séjour à Madrid"
Superbe hôtel très bien situé
Genuine Hotels.com guest review
2 night trip with friends Jun 28, 2015
A Traveler
CA
4.0 / 5Excellent
O hotel tem um pequeno custo benefício, é bem localizado, glamoroso, bonito, mas a diária é muito alta para o que ele oferece. O café da manhã varia de 35 a 42 euros e não vale isso.
Genuine Hotels.com guest review
1 night family trip Jun 4, 2015
CRUZ
BR
5.0 / 5Outstanding
"Agradável experiência"
O hotel é belíssimo. Tem o estilo clássico que gosto. Não observei o acúmulo de poeira na tapeçaria e cortinas. Mas não sou alérgica. Havia pedido um quarto claro na minha reserva. Contudo, disseram que não teria sido possível garanti-lo. Contudo, era um quarto azul, escuro... Pedi para trocar. Depois de muita insistência consegui. Este sim, claro e agradável. Tive um contratempo com o serviço de quarto, mas que foi resolvido com a intervenção da gerente. Achei a academia muito simplória pelo hotel. Poderia ter uma estrutura um pouco melhor. Mas gostei muito do hotel, decoração, conforto e local.
Genuine Hotels.com guest review
2 night family trip May 21, 2015
A Traveler
BR
5.0 / 5Outstanding
"Todo increíble"
Pequeña la habitación pero el hotel es perfecto
Genuine Hotels.com guest review
1 night romance trip May 21, 2015
A Traveler
MX
4.0 / 5Excellent
"Beliggenhed og fordums storhede"
Dejligt hotel med pragtfuld central og rolig beliggenhed. Hotellet oser af fordums storhed og klasse men hænger lidt i nogle detaljer. Særdeles godt til tilbudsprisen, men ville ikke vælge det til normal pris.
Genuine Hotels.com guest review
4 night romance trip Apr 29, 2015
Kristian
DK
5.0 / 5Outstanding
"さずがリッツです!"
申し分ないホテルでした。 休暇をゴージャスに過ごせました。 ただし、部屋は最上階の屋根の傾斜がある部屋だったので、圧迫感があり、欧米人には狭いと思います。(小柄な日本人だから大丈夫だと思われたのかも?) とはいえ、調度品等部屋の雰囲気はよかったです。
Genuine Hotels.com guest review
1 night trip with friends May 3, 2015
MARI
JP
4.0 / 5Excellent
"אכזבה מריץ מדריד"
החדר גדול ויפה אבל האמבטיה והשרותים קטנים וצפופים. השטיחים שחוקים וזקוקים לרענון מסיבי ולהחלפה. חדר האוכל מהודר אך ארוחת הבוקר מאכזבת למלון 5*.כמו כן לא ניתן היה להתארח בגינה הגדולה השייכת למלון.
Genuine Hotels.com guest review
5 night romance trip Apr 7, 2015
meir
IL
5.0 / 5Outstanding
"Localização privilegiada"
A localização do hotel é excelente, próximo a vários pontos turísticos, o pessoal é muito atencioso e cordial. O café da manhã é farto e o quarto muito confortável. Recomendo.
Genuine Hotels.com guest review
4 night romance trip Apr 11, 2015
A Traveler
BR
5.0 / 5Outstanding
"Great service, bed and many others"
Great hotel in all aspects. Only thing not perfect is its wifi
Genuine Hotels.com guest review
1 night business trip Apr 19, 2015
Arthur Shao-Ren
TW
5.0 / 5Outstanding
"Servicio excelente"
El personal en el hotel es excelente, están pendientes de atender todos los detalles y complacer en todo. Lástima que los baños sean tan estrechos.
Genuine Hotels.com guest review
2 night trip with friends Apr 11, 2015
Alba Maria
CO
4.0 / 5Excellent
"correct mais peu mieux faire"
hôtel professionnel mais besoin de rafraîchissement des chambres, niveau indigne d'un 5 étoles (style très ancien, salle de bain dépourvue de mitigeur et petite, normes électriques "étonnantes"... Des travaux de mise à niveau s'imposent pour tenir ce niveau de 5 étoiles au vu de la concurrence. Equipe parfaitement agréable et professionnelle par contre.
Genuine Hotels.com guest review
2 night business trip Mar 10, 2015
philippe
FR
5.0 / 5Outstanding
"Tolle Atmosphäre im gediegenen Luxus"
Der besonders aufmerksame Service und die Freundlichkeit hat uns besonders beeindruckt. Der kostenlose Parkservice, die täglich gefüllte Obstschale usw. sind auch für teure Hotels nicht selbstverständlich. Das Ritz war jeden Euro wert und wir haben uns ausgesprochen wohlgefühlt.
Genuine Hotels.com guest review
4 night romance trip Mar 6, 2015
Josef
DE
5.0 / 5Outstanding
"Fantastico e vicino a tutte le attrazioni"
Servito e riverito! Consigliatissimo!! Lusso,storia e gentilezza tutti insieme...
Genuine Expedia guest review
Other trip Feb 24, 2015
bobo'
IT
5.0 / 5Outstanding
"style and location"
a typical palace. Old fashion and grand style. Perfect
Genuine Hotels.com guest review
1 night romance trip Feb 17, 2015
eric
FR
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