There are no signs and not enough lighting to direct you to the hotel parking lot, at night. There was also a 'machine like' noise that was running intermittently, so it wasn't as quiet as I'd hoped it would be.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Greetings Patreece, I'm soooo sorry you had trouble finding us and then had to put up with a noisy room. I do hope you'll visit us again and give us another chance. We appreciate the feedback.
Short trip for work. The breakfast isn't very good, but overall I think it's the best option in Kinston.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Justin, I'm sorry you didn't care for the breakfast, but I appreciate the feedback and the 4 stars. I hope you'll give us another chance when next your in Kinston.
"Worth a return"
A clean comfortable room, good staff, slow elevator and a little hard to get to and from the hotel from the main road. I would return for another stay in the future.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Hey Roger, Thanks for the great feedback! I apologize for the elevator and the access roads, but glad you enjoyed your stay regardless.
not bad for overnight. wifi didn't workGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Sooo sorry about the Wifi, but thanks for the feedback and we hope to see you again.
MY STAY WENT VERY WELL.THE ROOM AND THE UPKEEP WERE EXCELLENT.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Thanks for the wonderful feedback, sorry so late, must've missed this one.
"I'd definitely stay again..."
Great pillows! Good breakfast. Appreciated the breakfast being left awhile longer after the 9:30 serving time. That allowed us to come back from our game and grab a little more than we had time for at 6:30 am. Suggestion: Place a small sign out at the road for HIE entry. Was a little difficult to figure out in the dark.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Dear Sandra, Thank you for the beautiful words of satisfaction you left us. I apologize for the difficulty you had finding us during the late hours. I am happy to know that despite this setback, you'll continue to remain loyal to our Hotel. Just as you'd definitely stay with us again, we''re definitely awaiting our chance to serve you again. Thank you, Michael D. Sutton, Assistant General Manager
"Kinston NC Stay"
Hotel was great, very clean, friendly staff and the breakfast was right on time, Thanks Hotels.comGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Dear Randy, Thank you for your feedback. I'm glad we was able to offer you everything you needed to have a extraordinary stay with us. Anytime you're in our area, remember our doors rest on welcome hinges. COME ON IN
"Inquire before you go"
Went for a swim after a very hot day outdoors and found it padlocked and a closed sign on it. The reason the hotel was picked it had an outside pool. Never again, to many other nice places to stayGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Dear Traveler, I am terribly sorry for that our Hotel's pool was closed during your stay with us. I understand your desire for this leisure activity, and it burdens me to know that we failed to fulfill it. I would hope that you will consider our Hotel again, allowing us the opportunity to make it right. Yours in Service, Michael D. Sutton AGM
Excellent place to stay.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Dear Traveler, Thank you for your awesome words!!! Just like you think we're EXCELLENT, we think the same of YOU!!!
averageGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Dear Bill Vann, Thank you for your feedback. If we may be of any assistance to you in the future, feel free to let me know. Remember our doors are always on welcome hinges..... COME ON IN
Room was very clean & comfortable.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Dear D. Williams, As we strive daily to provide quality service to our Guests, I am glad that our efforts are paying off with you. It was indeed a pleasure serving you. Anytime you're in our area do stop by and see us.
"Good value for the price"
Recently stayed here for two nights. Hotel staff displayed the typical southern hospitality, which is always a plus. Nice spacious rooms and hot breakfast was served. Only downside: my room was not cleaned after my first night, even though I spoke to the housekeeper as I left out; expecting her to clean my room . Thus I had to empty my trash and straighten […] out my room . Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel and Suites Kinston Dear Jay, Thank you for your two night stay with us and for taking the time to leave us feedback regarding your stay. I am glad the service overall was pleasing, but I apologize for the failure to clean your room after the first night. While here with us, you never have to clean your own room. No matter what time it is, simply notify the front desk and we'll provide the service.
"A nice spot to stay!"
The hotel was very clean and the hotel staff was very friendly. Would definitely stay here again if in the area! Great Breakfast so many choices!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Kinston Dear Heather, Thank you for the sweet review and the beautiful rating. You're always welcome here with us whenever you're in the area. I'm glad to know that our express start breakfast provided you with many healthy choices to start your day off right.
"Great place to stay"
Excellent !!!Genuine Hotels.com guest review
Hotel well maintained and evening staff very accommodating and went out of their way to assistGenuine Hotels.com guest review
"Most of staff friendly"
Room not ready when arrived she stated it would be another 45 minutes they did give me another room because I could not sit in lobby with 2 childrenGenuine Expedia guest review
"Over an hour to the beach. Nice and clean."
Over an hour ride to the Atlantic Beach. Restaurants within walking distance. Staff was responsive. Continental Breakfast was good. Nice and clean.Genuine Expedia guest review
"Very pleasant staff and landscaping real nice."
Had half of the parking lot blocked off saying it was being re-paved. No paving took place in the first two days of my stay. They opened the parking lot back up without any work being done on the last day of the stay. People had to park on the grass and in the neighboring business lots the majority of the week.Genuine Expedia guest review
We were in the area for our son's graduation from ECU. It was definitely worth the 25 min drive to be away from all the "college town" hustle and bustle and noise and lack of clean quality rooms....Genuine Hotels.com guest review
"Par for Kinston."
Clean rooms, friendly staff, facilities maintained except the pool was not yet open. Join their rewards and check out is not till 3 pm. I'd give it a solid 3.Genuine Hotels.com guest review
Friendly staff, comfortable room, good breakfast. Very noisy housekeepers during the day.Genuine Hotels.com guest review
Room was very comfortable. Breakfast was great, many choices. Staff was incredibly friendly & helpful. Hotel is on a random little side road but its offset from traffic. Made for a quiet rest.Genuine Hotels.com guest review
"Great Hotel for Guests and Family"
I needed a few things which I forgot to pack and naturally the staff gave me what I needed. I asked for directions several times while i was there and the directions they gave me were right on time. The staff was very courteous and informative.We have stayed at this hotel several times on our trips to Kinston and will continue to stay. We even have […] family in the area and still choose to stay here, thats saying something of the hotel,and staff and lets not forget the delicious breakfast. Read moreGenuine Expedia guest review
"nice, well maintained Holiday Inn express."
Nice hotel, staff. A little tricky to find initially, but conveniently located in Kinston. Only odd fact. It backs up to a cemetery. If you're spoiled by that fact, consider yourself earned :). I have stayed here several times, and have yet to see a ghost.Genuine Hotels.com guest review
convenient to restaurants in the area. The rooms was very clean. Enjoyed the breakfast provided in the mornings!!!!, however I do think the hotel should consider leaving breakfast open until 10:00 am instead of closing at 9:00am.Genuine Hotels.com guest review
Holiday Inn Express needs to purchase new towels and bath cloths, the ones that was in my room had yellow stains on them on Friday night and Saturday night. My husband asked for a new set of towels and wash cloths, they gave them to him. Towels with strings hanging around the edges and bottom should not be placed in any hotel room.Genuine Hotels.com guest review
Very disappointed with the cleanliness of the hotel. Towels were thin and no rollaway bed as promised when I booked.Genuine Hotels.com guest review
"very close to everthing we needed"
Everyone was very nice and helpful and instantly at the desk when we approched it ready to help. If we ever come back that way we would stay there again.Genuine Hotels.com guest review
"Nice, decent place to sleep."
Nice, clean, decent place to sleep. Very good value for the money.Genuine Expedia guest review
"Overall good stay!"
It was 90 degrees and we were very disappointed that we could not even sit beside the pool. There were chairs and tables set up with the appearance of being ready for guests. We had a handicapped accessable room because we wanted adjoining rooms with our kids. The bathroom and the room ( 203) smelled very stuffy and damp. We had to keep the doors open […] to the hallway for a time to let the air circulate. The beds were awesome - VERY comfortable. The breakfast was fantastic!! We would stay there again. Read moreGenuine Expedia guest review
helt greit hotell, ligger litt avsides i forhold til selve byen. Men er kort reise vei til de større byene. Man har spisesteder i umiddelbar nærhet og kino rett ved siden av.Genuine Hotels.com guest review
"Good hotel. Excellent staff. Very accomodating. Big recommend!!!"
09/02/14 MariaB106 Maiden, NC
Within the last 6 weeks, we have stayed at this facility 3 times. The most recent was this past weekend. As always, the staff is not only very professional and helpful, but also very accommodating. For example, when we stayed here the weekend of 8/9, there were three of us staying the night. There was not a pull out couch in the room (oversight on our part) for our son to sleep on. However, they were able to accommodate us with a roll-a-way bed at no cost. This hotel is becoming a 2nd home for us, as our son attends school in Kinston. The only negative that I can say is that it isn't as easy to get in and out of. If I remember, you need to do a U-turn at the gas station if coming from the west and enter at the entrance to Golden Corral. However, that is a plus that just came to mind!!! Golden Corral is "right there" that you can easily walk to. Lots of places to choose from when looking to eat somewhere. All in all, very good place to stay. We will continue to be repeat customers for the next 2 years to come!!!
08/21/14 205Janice Cherry Hill, New Jersey
The said thing about Kinston is that there are only two real hotels in town. I stayed in the Holiday Inn for two nights. I had ants coming from everywhere on the night stand directly in front of my bed. The front desk sent up maintenance and he responded by removing the clock and spraying an insect repellent. The front desk never asked me if I wanted to move. Later that evening, I found a a red stain on the blanket. It was a night of horror. As I laid down, Ants were under the lamp. I had to sleep with the light on all knight. The women who were there were both sympathetic and empathetic, the front desk men were aloof and condescending. I would never recommend this hotel even to my worst enemy!!!! They reimbursed me. The health department needs to regularly inspect this hotel.
"Excellent staff, facility needs some repair work"
I have never experienced such friendly, helpful, efficient staff. Everyone we were in contact with was great. However, the building itself needs some repair and cosmetic work. Our exhaust fan in the bathroom did not work, the tile needed some repair. One of my coworkers said their shower curtain was falling down. I would stay there again if I was in Kinston, but it did not meet the physical standard I am used to in Holiday Inns.
08/11/14 Vianca M
On the way in, we noticed they did not have a ramp near the door so we had to hoist our luggage onto the sidewalk. We had a late, late check-in and that went smoothly. I was disappointed with the room partically with the bathroom- peeling wallpaper, a shoddy tile job (floor creaked and cracked everytime you walked on it), water stains creeping up the granite in the shower and slow draining of water in shower and sink drain. In the morning, we awoke to a view of a cemetary. The breakfast was pretty good but a very crowded area. We could not get the wifi to work in our room. The hotel's location was very close to the VA Nursing Home which was very convenient.The staff we encountered during our stay were friendly. At check out, I was told something like "Hopefully your stay was good" and not really asked how things went. Overall, I expected more. Next time. we'll try the Hampton Inn.
"Pretty Bad - Choose the Hampton Instead"
08/10/14 nikidoodles Youngsville, NC
We spent Saturday night at this hotel over the weekend. Outside of the hotel could use some sprucing up and cleaning around the planters and such. Check-in went smoothly, On the way to our room on the second floor, we noticed the ice machine was extremely loud, and was glad to see that our room was down the hall. The room itself was clean enough but somewhat outdated. I found the bed to be too soft, possibly an old mattress.....but that may just be a personal preference. There was no fan in the bathroom, which made the mirror steam up for quite a long time an caused the room to be humid. The shower curtain was ripped in several places at the top where it attached to the rod. There was black mold on the shower ceiling. We used the two towels provided on Saturday night, so on Sunday morning we were without towels. My husband inquired at the desk and was told there were no clean towels, so they gave us two small pool towels to use. Can't believe a hotel could be out of towels!? The breakfast area was crowded, so we ate sitting on the sofa with our plates on the coffee table. Food was edible...fake eggs, and turkey sausage. They were out of hot water for tea and half and half for the coffee. I much prefer Hampton Inns and will probably not try another Holiday Inn. They just don't measure up.
08/04/14 RobertWO5414LB Fuquay-Varina, North Carolina
You made our anniversary special with the upgrade Mike gave us. The room was clean, breakfast was very good, the staff server a delight and check in/check out was easy. Thanks for making us feel special.
"Still Not Fixed"
07/08/14 Keith H
As I read the reviews and the promises to fix things...as of this past weekend (July 5-6) things are no better. Wifi not working, shower rod broken, door lock broken, found used towel behind chair. When I called the front desk they offered a smoking room that had WiFi and I was asked to hold. I held for about 5 minutes and then she hung up on me. She did call back about 15 min. later to let me know they didn't have ANY available rooms. I did try the Wifi in the lobby and evidently it was down all over but they kept saying it was just my room...that it was too far away. I really don't expect luxury in a Holiday Inn Express...but I do expect things to be clean, maintained and working. This was the worst Express I've ever experienced.
"Really, this place is terrible"
06/18/14 ChooChoo34 El Paso, Texas
I can't believe the positive reviews for this place. When I was checking in couldn't understand what the young men at the reception desk were saying because they barely spoke English. Then the WiFi in my room so weak I couldn't get a connection. There were bugs flying around in the room and the A/C didn't work very well. I've travelled all over the world and this might be in my bottom 5 hotels of all time.
"it a good stop"
06/11/14 steve k
was driving by kinston on way to havelock nc with my kids and i had a great time they accommodated my room with many mints and water....( a first for a holiday chain)....overall a+ rating will visit again for shure
"COULD NOT BE BETTER"
03/07/14 Dianne U Raleigh, North Carolina
I stayed the entire week this week and have nothing but praise for the whole experience. I stayed a year ago, and the stay was not quite as good, but the improvements in every area were very evident. The staff was wonderful and treated me like I was special, which is much appreciated. My room was extremely clean and comfy. I have nothing at all negative to say and cannot wait to stay again.
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