"Amazing hotel overall!"
08/16/14 Skylar44 Trumann, Arkansas, United States
This hotel is great! The rooms are clean and we'll put together. The service is so sweet and helpful and the breakfast is delicious! It's only 10 minutes away from Magic springs so that was another plus. I will definatly come back here again!
"a good stay"
08/13/14 Tracie S Trumbull, Connecticut
We spent the weekend here, the hotel is close to our daughter and reasonably priced. Good hot breakfast, overall friendly staff, very clean. No fitness center. On Saturday evening the folks upstairs from us were extremely noisy and made it hard to get to sleep - my husband went to the front desk and the gentleman there refused to intervene. Otherwise, my rating would have been higher.
"Disappointed in Hot Springs!"
08/12/14 R K West Bloomfield, Michigan
My family stayed at this hotel for two nights and we were very disappointed with the service we received. We arrived from many different states for our family reunion and discovered our credit cards were billed prior to our arrival without our knowledge. Housekeeping and the breakfast servers were very professional and helpful to our group. Unfortunately, the hotel Manager and evening front desk associates were not accommodating to my family. They were uncomfortable with our group being in the lobby upon returning from outside activities and voiced concerns to us directly. We understood their concern for other hotel guests, but believe we weren't given similar consideration. Most hotels provide a hospitality room or provide a block of rooms to ensure ALL guests needs are met. The hotel was unwilling to provide a group rate, although our group consisted of more than 80 people and did very little to show their appreciation for our patronage to this hotel. The hotel was clean and centrally located, but if you are planning for a large group,you may want to consider other hotels; this one did NOT make myself or my family feel welcomed.
"Not accommodating at all"
08/11/14 Cierra W
We just stayed at this hotel for our Family Reunion. The staff was not very accommodating and as a group they treated us as if we were a burden, and not like 60+ paying customers. The staff at the desk were very unprofessional and unpleasant to deal with. Overall, my experience and many of my other family members would rate their customer service as EXTREMELY POOR. To be fair there was one lady who was extremely nice; she was over the continental breakfast and made sure everyone enjoyed the spread :) . We will never have another family reunion at Comfort Inn because of our experience at the Hot Springs location and that is very sad and unfortunate.
08/11/14 Lynn W bossier city, United States
We stayed here 1 night to go to Magic Springs . Very nice hotel. Check in was easy. Breakfast is what you normally get with a hot breakfast. Eggs, sauage, buscuits and waffles. The bagels and english muffins were pre sliced which was a nice touch ( plastic knives don't always do a good job). 2 very nice ladies were making sure the breakfast area was clean and supplied. The hotel is located on a major road, and there was plenty of restaurants to choose from nearby. The shower head in the shower was very high up, which my husband who is tall, was pleased about. He didn't have to bend down to get his head under. Will definitely stay here again.
"Best Place to Stay in Hot Springs"
08/03/14 Dona F Judsonia, Arkansas
We have stayed there twice and had the best experience. My companion gets confused and when I was working the staff helped him back to the room and brought him his cane when he forgot it. Since he had trouble getting into the bed they provided a stool to assist him. One this last trip I came down with a temperature of a 101 so had to move my reservation back by one day. Mr. Larry and the staff worked with me to make the adjustment easy. Any time I go to Hot Springs this will be the place I stay and will encourage others in my company to do the same.
07/31/14 Mary M Natchitoches, Louisiana
Arrived in Hot Springs for a family vacation. Hotel was clean, quiet and in a good location. Checked in with no problems. Our son became ill during our vacation, forcing us to cut it short. Spoke with Mr. Larry (manager) about letting us check out early, which I assumed was not a possibility. Mr. Larry could not have been nicer or more accommodating. Allowed us to check out early and refunded our payment for unused nights. Hotel staff is one of the most important elements in a pleasurable stay and the staff at this hotel went above and beyond in assisting our needs during our stay. Breakfast was more than expected, good variety and everything was fresh. When we return to Hot Springs we will definitely stay here again.
"Great place to stay"
07/27/14 joeva11 Coxsackie,NY
We stayed here on our way to Texas with Grandkids. Room was very clean and comfortable. Staff is friendly and helpful. Expected to only stay one night, but decided for two as we found many things to do here. Dixie Café right in front of the hotel is a great place to eat. Walgreens just to the right was handy as we needed a few things. Breakfast was good, something for everyone.GP-JER01016
07/25/14 Pat P Hendersonville, Tennessee
I have stayed at this hotel many times over the past 6 years. Staff is friendly and professional, rooms are clean and breakfast has a good selection. Variety of restaurants nearby as well as Wal-Mart and Walgreens very close.
07/03/14 Falconlady12 Broken Bow, OK
Easy access off bypass, close to several restaurants, clean, decent breakfast, comfortable bed. spacious king suite. Behind a Walgreens so if you need anything it is handy. Staff were friendly, check in was quick and simple.
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