we got in very ealry 9am and were given our room right away even though check in wasn't until the afternoon. This was so wonderful as we were tired, hot and ready for a nap after our long flight. When we asked we were also given a later check out time, so helpful! These two things really made our trip to Sydney much easier and comfortable. So nice […] that the hotel was able to do this for us! Read moreGenuine Hotels.com guest review
"Perfect except one thing..."
Loved everything about the hotel except the bed cover. It was a single sheet/bed cover that did not tuck in. So when you woke up in the morning (as well as throughout the night) it was all over the place. Made sleeping difficult. OTHER THAN THIS, the hotel is perfect.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Douglas, Thank you for sharing such positive feedback about your recent stay with us. I am happy to read you loved everything about the hotel. I appreciate your comments about the bed covers and have passed this on to my Executive Housekeeper. For future, please do not hesitate to call our Swiss Service team to have our housekeepers arrange something more comfortable and suitable for you. I look forward to welcoming you back again. Warm regards, Christian Hirt General Manager
I had stayed in a Swiss hotel min Egypt and tremendously enjoyed the stay there. That is the reason I chose your hotel for my first visit to Sydney. The concierge staff was superb in assisting us with information about where to go, how to get there and tidbits about sightseeing.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Margaret E, Thank you for taking the time to share such positive feedback about your recent stay at Swissotel Sydney. It is wonderful to read you had a tremendous stay and found our concierge staff to be helpful. I look forward to hosting you again during your next visit. Warm regards, Christian Hirt General Manager
Incredible location. We could walk everywhere easily - also felt very safe!! The hotel itself is beautiful, the concierge was amazingly helpful and the rest of the staff was always accommodating. We would recommend this hotel very highly and would definitely stay there again.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Carol, Thank you for providing such lovely feedback about your recent stay with us. I am glad to read that our team was very accommodating and helpful throughout your stay. I am passed these comments to our concierge team and the rest of our staff. I appreciate you recommending Swissotel Sydney and look forward to welcoming you back. Warm regards, Christian Hirt General Manager
"Great Location in the Heart of Sydney"
The Swissotel is conveniently located in downtown Sydney. We caught the train from the airport with our large wheeled suitcases and backpacks and managed fine as the hotel is a short walk from the train station. The location of this hotel is what makes it so appealing. We were able to walk down to the harbor and the Botanical gardens, sightsee, walk […] to the ferry to get to Taronga Zoo and shop and eat at restaurants in the hotel's immediate vicinity. During our five day stay at the end of July 2014, the hotel appeared to be extremely busy. There were constant lines at the check in desk and the concierge, making me very reluctant to ask questions. On the one day I waited, I was told to come back at 5:00 PM to book a shuttle to the airport. This inconvenienced our plans for the day. In this day and age we were surprised that the hotel did not have free wi-fi throughout. I thought the hotel staff could have made a greater effort to make visitors feel welcome. When visiting the spa, I wasn't sure where to get a towel, where to go to get changed etc. while hotel staff stood by and watched. Eager to get some exercise, I decided to take the stairs, only to be "told off" stating they were to be used for emergencies only. Read moreGenuine Expedia guest review
Response by Swissotel Sydney Dear Kathy, I really appreciate you taking the time to provide us with feedback; it is wonderful to know that you found the location to suitable for your trip. We pride ourselves in providing a high level of customer service experience for all our guests and I am disappointed to hear that this was not the case for you; I have passed your comments regarding our staff to all relevant departments for further review and explanation. In regards to internet, please feel free to join Swissotel Circle, our free loyalty program either before your next stay with us or upon check-in. One of the many benefits of this is free internet access throughout the duration of your stay in any of our properties. I do hope you consider staying with us again on your next visit. Warm regards, Christian Hirt General Manager
"Super comfortable at an affordable price"
We stayed in an 18th floor corner room with a king sized bed and great views. Couldn't be happier with the hotel. It was super quiet and comfortable in a great location. Will definitely return if we go back to Sydney in the future.Genuine Expedia guest review
Response by Swissotel Sydney Dear George, It seems like you were really happy with your stay at the Swissotel Sydney. Thank you for sharing your recent experience with us. I am glad that you will consider staying with us again in the future as we would love to welcome you back. Warm regards, Christian Hirt General Manager
"so close to everything in the CBD"
we were able to walk to Darling Harbour and Circular Quay from the hotelGenuine Expedia guest review
Response by Swissotel Sydney Dear Cathy, Thank you for taking the time to share feedback about your stay with us. I am delighted to read that you found the location of our hotel to be convenient for your trip. I look forward to welcoming you back during your next visit. Warm regards, Christian Hirt General Manager
I sent my parents to Sydney and booked them in the Swissotel as an anniversary gift. They said that the staff and hotel were amazing and the location couldn't be more central! Literally out the door and into the mall!Genuine Expedia guest review
Response by Swissotel Sydney Dear Tamara, It is wonderful to read that your parents enjoyed their stay at the Swissotel Sydney and I am glad they found our team to be very friendly. I do hope we get to welcome you all back again soon. Warm regards, Christian Hirt General Manager
"Great in city location"
Good location and nice rooms. I had a great view room on the 19th floor. Lobby is simple and nice, but not like a formal hotel. Rooms were clean and spacious. Some noise from the hallway, but not too bad. Bed was very comfortable. Only downside I felt was the food. Not great, and service at the bar was slow.Genuine Hotels.com guest review
"Very nice hotel"
I've stayed at several of the downtown Sydney hotels over the years and Swissotel is certainly one of the better hotels. Friendly staff, good location, etc. Compared to some of the other 5-star hotels, though, it doesn't offer quite the same level of comfort, room space, luxury, and amenities. There's nothing wrong with it, by any stretch. And if you […] can get a good deal, it's a great hotel for travel, family, business. Read moreGenuine Hotels.com guest review
Awesome location, large rooms and great valueGenuine Hotels.com guest review
Response by Swissotel Sydney Dear Guest, It seems like overall, you really enjoyed your stay with us. Thank you for sharing positive feedback. I look forward to welcoming you back again. Warm regards, Christian Hirt General Manager
"Good hotel, but...."
The hotel was clean, well maintained and in a great location, but almost everything involved extra charges. Food was overpriced and high speed Internet was $30/day extra.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Steve, It is great that you found the hotel to be of a good standard, thank you for sharing this feedback with us. Our loyalty program, which is free to join, provides free internet for the duration of your stay with us apart from numerous other benefits and I welcome you to join online prior to your next stay. Warm Regards, Christian Hirt General Manager
"Great location. Near everything you want to do."
Could not have picked a better location. Shopping was right outside our door. Great restaurants were close by along with pastry shops that were so outrageously good I could not wait to get up in the morning. Darling Harbor was just a short walk as well as the Star Casino. I would definitely recommend staying here if you like being in the center of […] everything. Read moreGenuine Expedia guest review
"In the heart of shopping"
On a very busy street and difficult to find cabs at times and the room service food is terrible so save your money! The beds were pretty comfortable but the photos look much better than what they actually are. A bit disappointed when we arrived. Probably wouldn't stay here again but it was good enough for the 2 nights we stayed.Genuine Expedia guest review
Response by Swissotel Sydney Dear Ashley, I agree, it can be very hard to find taxis in Sydney and I do hope that our Concierge team were able to assist you with this. I am sorry to read that you would not consider staying here again however, I am glad that you enjoyed most of our stay with us. Warm Regards, Christian Hirt General Manager
"Excellent hotel / excellent location"
Very helpful and friendly staff. The room was comfortable, clean and had excellent views of CBD.Genuine Expedia guest review
I was visiting friends for the first time in Sydney. While they were at work, I was out doing some sightseeing tours. The Concierge (Ricky), recommended day tours that were half day long and allowed me and my friends to catch up at dinner. One of the porters even walked me up to one of the tour bus pick-up location. It's that extra hotel service that […] one really appreciates and will remember next time they travel. The hotel location was close to many restaurants, convenience stores, money exchange centers and malls. Read moreGenuine Expedia guest review
Response by Swissotel Sydney Dear Yankee, It is really wonderful to hear that the high level of quality service that we aim to provide was what you experienced whilst staying with us. It really does make me proud to work with colleagues who show such passion and dedication to their profession and I can assure you I have shared your feedback with the Concierge team directly. We all look forward to your next visit with us. Warm Regards, Christian Hirt General Manager
The Swissotel Sydney was absolutely a wonderful choice! The location was perfect, the staff was wonderful, and I could not have asked for more.Genuine Hotels.com guest review
We needed a place to stay one night after being in the Hunter Valley. This hotel was perfect. Walking distance to Darling Harbor and to the Sydney Opera house. The room was a nice size and very clean and the staff was very helpful. Be sure you get breakfast in the hotel. It's a little pricey but well worth it.Genuine Expedia guest review
"Great hotel at the heart of the city!"
We had to ask for a different room, an upgrade to get access to the Executive Lounge. The front desk (Asian man) was very helpful. The gentleman gave us options and informed us of the best deal at the last minute. We got the Jr Suite to the top floor with an amazing view and access to the Executive Lounge with complimentary wi-fi. Also we were trying […] to get a dinner reservation at the darling harbour and for whatever reason (maybe bec. it was a gorgeous day) all the good ones are fully booked. Called the concierge and got us a table at I'm Angus Steakhouse and had one of the best juicy steak! Read moreGenuine Expedia guest review
Fantastic!Genuine Hotels.com guest review
very convenient to darling harbor and shopping. quiet room and very clean. staff couldnt have been more helpful.Genuine Hotels.com guest review
Hotel was nice and centrally located. Hotel did not provide an early checkin as requested. Therefore, I had to room around the city all day after a 14 hour flight. They said they would call me when the room was ready and never did. I do not like false promises.Genuine Expedia guest review
"Nice hotel, centrally located"
This hotel was very nice and comfortable. Considering the cost of the room, the wifi could have been free, as it is in other hotels. The food prices in the hotel are very expensive, but since the location is within walking distance to many eateries, there is less expensive fare to be found. I would consider staying here again.Genuine Expedia guest review
"Great hotel in the center of CBD and shopping."
Great shopping malls within one block. Good restaurants. The hotel was near and within walking distance of everything one would want to do in Sydney. Only problem, booked through Expedia for room with two beds for three adults, and when we arrived we were shown to a room with a king sized bed. This was quickly corrected however, and all was well. Highly […] recommend this hotel for its location and friendly staff. Read moreGenuine Expedia guest review
Clean and modern hotel. Staff very responsive and helpful. All expected amenities were furnished. Close to shops, train station, and a 20 minute walk to Darling Harbor, the Rocks or Circular Key. Bed was soft but comfortable. Would not hesitate to stay here again.Genuine Expedia guest review
"Thinking outside the box""
Great hotel! Did not expect to find a "lobby" on the 8th floor but once located it was check in as usual. We took advantage of the concierge and highly recommend this caring staff. They suggested wonderful restaurants and steered in in the right direction for shopping requests. They really provided that extra caring in looking out for our group. The […] Swissotel's downtown location is perfect for sightseeing and shopping. And I suggest you spend the extra money for the executive bookings with rooms on upper floors and a business center at your disposal. Read moreGenuine Hotels.com guest review
"next to the Skywalk tower"
Great service and very responsive to all my needs. Even weighed my luggage so I didn't have to unpack at the airport!!Genuine Hotels.com guest review
"overall great stay"
Everything was great about the hotel, especially the front desk. The hair that was not mine on the "new" towels was not so great. Nor was the flooded bathroom every time I took a shower. Otherwise, the location was pretty great too.Genuine Hotels.com guest review
"Good 4 star hotel, but not a 5 star"
We spent a night to catch a flight the next day. Good 4 star hotel, but not a 5 star like the Shangri-la or Four Seasons. Rooms are clean, but decor older than others. Location is good for CBD, but has no views of the city. It is a 10 minute walk to circular quay as well as darling harbour. Great shopping next door. Price was very good for the valu […] e. Read moreGenuine Expedia guest review
"Downtown business trip"
Superb location for a business trip in Sydney. Everything is within walking distane, from the CBD to Circular Quay and Darling Harbor. Great park two blocks away for a run or walk. Trains and busses also within a block or two.Genuine Expedia guest review
"Swissotel at Sydney"
Very convenient to all of downtown Sydney's tourist activities.Genuine Expedia guest review
"Great stay in Sydney!"
Hotel is right in the middle of the city. Surrounded by a bunch of shops! And if you don't mind walking it is walking distance to all the key tourist spots. I walked to The Rocks, Darling Harbor, The Harbor Bridge, Circular Quey, Sydney Opera House and Chinatown and Paddys Market. OHH YEA also the beautiful botanical gardens :) woke up early and went […] for a run every morning I was there through the gardens. The hotel staff always very helpful with directions. And the bed and pillows are magical :) sooo comfy!! Read moreGenuine Expedia guest review
"Nice location, close to the QVB, shopping mall."
Nice location, close to the QVB, shopping mall, walking distance to sea food market.Genuine Expedia guest review
"Terrific Oasis in Sydney's Best Area"
Sydney is a vibrant city and the Swissotel is perfectly located for easy walking to Darling Harbor, Chinatown, Circular Quay (for catching ferries to the Taronga Zoo, Manly, and suburbs--do these local ferries instead of the tours). The Opera House and the Royal Botanic Garden are also within walking distance. The Swissotel is a lovely, calm retreat […] after a busy day of sightseeing. The staff is very friendly and helpful; they offer terrific suggestions and address any problems swiftly. I would stay at any Swissotel anywhere else in the world for their exceptional quality of service and accommodation. Read moreGenuine Expedia guest review
"Only so so for the brand name and price.."
This place although in a good location really does not live up to the Swissotel name. Our room had bubbly carpet and it really was quite old in style. The hotel staff were decent but not overly accommodating. The hotel also has a funky double elevator situation from the street mini lobby to the main lobby which is just annoying.Genuine Hotels.com guest review
Enjoyed our stay in this hotel. I have been to Sydney a few times and I can't imagine a much more convenient location if you are looking for a good central locale and the best shopping venue. The quality of the hotel overall was 5 star. I would not pay for any more and would not settle for less. Clean, quality and reasonably priced. Certainly there […] are 5 star hotels in Sydney for those who want the very best, however for the average traveler this is going to do the trick. Read moreGenuine Hotels.com guest review
"A great stay"
The Swissotel staff could not have been more friendly or accommodating. Room was pleasant and the location very convenient and an Circular Quay was close and easily accessible by public transportation.Genuine Hotels.com guest review
"It will be nice to have free internet"
Nice and convenient. Location is perfect and close to all shops, restaurants and tourist attractions. The only bad thing is that you have pay for Internet access.Genuine Expedia guest review
"perfect sydney hotel"
excellant hotel and staff...Genuine Hotels.com guest review
"Experience the warmhearted greeting!"
The reception staff who greeted us at check-in welcomed as if long lost friends or family returned, and all the restaurant staffs were superbly kind with smile. The rooms we stayed was a classic type and the interior was very simple and minimumly furnished. But that gave us more space, and the two full size beds fit for a family of four comfortably. […] I recommend for a family of four, no need to book two rooms or a family suite. Read moreGenuine Expedia guest review
The hotel is well located in the central business district of Sydney. The St. James metro stop is within walking distance to the hotel. We paid $15 for two people to ride from the international airport to the St. James metro stop. And then walked to the hotel in about five minutes. The hotel is close to superb shopping and lots of eating establishments. […] The Westfield mall has tons of places to eat. Read moreGenuine Expedia guest review
"Not worth the money"
Was an OK hotel not excellent and not worth the price. cups and glasses not clean and smelly. pool water too cold to swim, even in the summer. Although we paid the higher price but were treated as a low paying guest intitially. Had to fight for my rights! very small refrigerator, that was leaking throughout the stay. Not a visible alarm clock! Couldn't […] see the time. small lobby with no place for sitting The lobby smelled and I even informed the front desk when passing through. NO INTERNET even in the lobby was the biggest set back of such an expensive hotel. Probably suitable for business visits, where company pays the bills. Read moreGenuine Expedia guest review
"Great hotel for a family in central city location"
Great hotel for a family of 4. The pool was a nice amenity to have although the water was a little cold. The central location is convenient for many activities such as those at Darling Harbour. The monorail is close and very user friendly. The down side of the central city location is that the streets and sidewalks are often very busy and crowded. Quality […] of hotel was excellent and service was very good. Parking is a bit inconvenient and we would recommend not using a car to/from this location. Read moreGenuine Expedia guest review
"amazing hotel for vacationing to sydney!"
the hotel staff is so friendly from the time you arrive til the time you leave. if you are on vacation the service desk downstairs is always willing to help or call any tour or airport if you need them to. the hotel an the room was more than what i expected it to be! it is in the best location for being on vacation, you can basically walk to any place.the […] street and sidewalk is very busy where the hotel is located only because the shopping centers are right there. if your looking for a place to eat nick's seafood(in the darling harbour) is amazing-the service desk may have coupons for free dessert but the restaurant can be expensive but the food is worth it!! also try the black bird it is right above nick's!! Read moreGenuine Expedia guest review
Outstanding location in central business district with easy access to everything. Superb staff, top to bottom. We'll be back.Genuine Expedia guest review
"Great hotel for spending vacation for family!"
All the stuff were very friendly and nice. We had some miss communication but still people tried their best for us which was very nice for us during our stay!Genuine Expedia guest review
"Less than expected"
Have stayed @ Swiss hotels before this does not make the grade. Concierge desk was not helpful with incorrect info, baggage handlers could not understand directions, reservations was a disaster. Room was clean but small, parking for $55. Per night was over the top.Genuine Hotels.com guest review
We loved everything about our stay at the Swissotel for 11 nights. Our room was on the 15th floor, with the Sydney Tower outside our window. The location is perfect, in the heart of downtown Sydney. Spacious and clean room with an outstanding bathroom. Every member of the staff provides first-class service, and everything you need is located within. […] Recommended without hesitation. Read moreGenuine Hotels.com guest review
"Perfect location for sightseeing!"
Rooms are nice, the hotel lobby is on the 8th Floor, and all rooms are above that, so you pretty much have an awesome view whatever floor you are on. The Crossroads bar has recently been renovated, and seems a lot more secluded/private now than it used to be, good for an evening nightcap. In the heart of the CBD, this hotel is in a great location for […] those wanting to see and get around Sydney. 10 minute walk to the wharf where you have the Opera House, view of the Bridge, countless bars/cafes/restaurants and regular ferries going out to Manly Beach, Taronga Zoo.. etc.. Across from the hotel entrance is the Queen Victoria Building (QVB), walk through there for 5 minutes to get to the subway/train station, which has trains every 3-4 minutes or so going out to Bondi Junction, use this to get you within 15 minute walk of Bondi/Coogee/Tamarama beaches.. Perfect for shopping as well with entrances to the mall(s) in nearly every direction! Wireless internet cost is steep!! $25 for 1 day, but it's a little better if you are there for a while, you can choose the 7 day option for $70. To me that seems at least a little more acceptable, still harsh though! Read moreGenuine Expedia guest review
Happy with our stay especially the front desk staff. Had to call almost every day of our 8 day visit to get our room cleaned as no service and it was late afternoon. Dissapointed that there was no turn down service.Genuine Hotels.com guest review
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