All hotels in Sydney, New South Wales, Australia
1 room, 2 adults
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68 Market StreetSydneyNSW2000Australia, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 1,705 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Comfort
    Rather comfortable
  • Room
    Great room
  • Pool
    Great pool
  • Breakfast
    Tasty breakfast
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5.0 / 5Outstanding
"Great hotel"
Great location right near Pitt Street, Westfield Mall, Queen Victoria Building, and dining. Concierge extremely helpful. Hotel modern, clean, comfortable.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Natalie, Thank you for taking the time to provide us with your feedback. I was very pleased to read that you enjoyed your stay with us, and were able to utilize our central location during your recent trip to Sydney. We look forward to welcoming you back to the Swissotel Sydney in the near future. Kind Regards, Ross Buchanan Executive Assistant Manager
4 night family trip Apr 5, 2016
Natalie
US
4.0 / 5Excellent
Lobby was under construction, so a bit inconvenient. Good happy hour on drinks, otherwise very expensive. Close to darling harbor, bridge and opera house
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Richard, Thank you for your feedback. I was very pleased to read that you enjoyed your stay and were able to utilize our central location during your say with us. We look forward to welcoming you back to the Swissotel Sydney in the near future. Kind Regards, Christian Hirt General Manager
4 night romance trip Mar 3, 2016
Richard
US
5.0 / 5Outstanding
"Fantastic!"
It was fantastic. The only surprise we had was that we had no idea we had to pay for the water we were offered!! $12 for a bottle of water which we were offered, and had no idea would be charged for! other than that, absolutely brilliant :-)
Genuine Hotels.com guest review
1 night family trip Mar 2, 2016
A Traveler
US
5.0 / 5Outstanding
"Best hotel in Sydney"
Location was perfect. Staff was excellent. If it weren't for Troy, concierge, retrieving my husband's passport he left in taxi could have been a huge undertaking; instead it was back in our hands in 10 minutes! Early check-in after our long flight from LAX was very much appreciated; and the hotel breakfast is to die for--very impressive (make your own green juice!!!)--worth every penny! We've already re-booked for our overnight on the way home to the states.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Lori, Thank you for your kind feedback. I was pleased to read that you both thoroughly enjoyed your stay with us and found our staff to be so friendly and helpful! I will be sure to pass on your kind comments to our team, and we look forward to welcoming you back on your return trip! Kind Regards, Christian Hirt General Manager
2 night romance trip Feb 13, 2016
Lori
US
4.0 / 5Excellent
"Best location, superior service"
Very nice solo spa / city getaway. Finding the front desk is a bit of a pain, but worth the effort once you get there. Location is outstanding.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Annette, Thank you for your feedback. I was very pleased to read that you had such a wonderful stay with us and we look forward to welcoming you back in the future. Kind Regards, Christian Hirt General Manager
3 night trip Dec 28, 2015
annette
US
5.0 / 5Outstanding
Staff especially concerge was nice. Friendly and caring.
Genuine Expedia guest review
Response by Swissotel Sydney
Dear Traveler, Thank you for taking the time to provide us with you feedback. I will be sure to pass on your kind comments to my team, and make particular mention of our Concierge department. We look forward to welcoming you back to the Swissotel Sydney in the future. Kind Regards, Christian Hirt General Manager
Other trip Jan 4, 2016
A Traveler
US
5.0 / 5Outstanding
"Gem in Sydney"
A wonderful location in the middle of the best shopping district and minutes from the park and from all key neighborhoods.be sure to purchase breakfast vouchers upon check in as it is a great value and 5he buffet is superb
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Joseph, Thank you for taking the time to provide us with your feedback. I was very pleased to read that you enjoyed your stay with us and we look forward to welcoming you back to the Swissotel Sydney in the near future. Kind Regards, Christian Hirt General Manager
2 night trip Dec 29, 2015
Joseph
US
5.0 / 5Outstanding
Service was slow (we requested ice - no machines on the floors - it took an hour) and tough to get a cab in the very busy downtown area. Room itself was very comfortable and quiet (good for sleeping off jet-lag). The pool area was disappointing - very small, not enough chairs, and shared with the spa, resulting in an uncomfortable juxtaposition of families wanting to play with spa clients wanting a quiet space. Service at the pool was similar to in the rooms.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Traveler, Thank you for taking the time to provide us with your feedback. I was a little disappointed to read about the service you experienced regarding your ice bucket request, but I am pleased that you had a positive experience with us overall. We look forward to welcoming you back to the Swissotel Sydney in the near future. Kind Regards, Christian Hirt General Manager
2 night romance trip Dec 4, 2015
A Traveler
US
4.0 / 5Excellent
"Sydney with Karliegh"
Lovely stay in Sydney - the location of the hotel was perfect since we could walk to just about any place we wanted to sightsee. The room were fabulous and the wifi worked great, which was very important for my 17 year old granddaughter traveling with me. The only constructive criticism is the restaurant service was a bit slow and inattentive ~ maybe because there's no tipping in Australia...
Genuine Hotels.com guest review
3 night family trip Nov 21, 2015
patricia
US
5.0 / 5Outstanding
"classy hotel with great location"
great location, friendly staff, clean and modern looking rooms, solid breakfast buffet. Only oddity is that lobby is on the 8th floor, so you need to take two elevators to go to your room rather than one.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Joydeep, Thank you for the review. My team and I are happy about your satisfaction regarding our location, staff, rooms and breakfast. It might seem odd to enter a hotel on the 8th floor, but due to the very central location in the middle of the CBD Sydney, this was the only way to make our guests' arrival and departure as convenient and smooth as possible. We hope to welcome you again and remain with kind regards, Christian Hirt General Manager
6 night family trip Aug 9, 2015
Joydeep
US
5.0 / 5Outstanding
"Excellent 3 nights stay at Swissotel!"
Excellent Stay !! We were visiting Sudney on our vacation to Australia and we had an excellent stay at Swissotel. Friendly staff , very helpful and attentive to your needs, a great breakfast and clean rooms. We are glad we chose to stay at this hotel!
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear ASHISH, Thank you for the compliments! My team and I are pleased to read about your excellent stay and we thank you for sharing your very positive experience with us and fellow travelers. We look forward to welcoming you back when you next visit Sydney. Kind regards, Christian Hirt General Manager
3 night family trip Aug 7, 2015
ASHISH
US
5.0 / 5Outstanding
"girls getaway"
Always love staying at the swissotel
Genuine Venere guest review
Response by Swissotel Sydney
Dear Traveler, We are delighted to read about your satisfaction and thank you for your loyalty! My team and I look forward to welcoming you again and again. Kind regards Christian Hirt General Manager
1 night trip with friends Jul 24, 2015
A Traveler
US
5.0 / 5Outstanding
Excelent
Genuine Venere guest review
1 night family trip Jul 4, 2015
Goran
US
5.0 / 5Outstanding
"Swissotel Sydney was Great"
Swissotel Sydney was great, the hotel is 15 mins walk to Darling Harbors, 20 mins walk to Circular Quay (Free Bus #555 too if you don't want to walk), 30 mins walk from Sydney Opera House. It is really in the center of St Geroge Street, very convenient to most CBD's attractions down town. There are shopping centers downstairs, and plenty of food court around the area. Highly recommended especially first time in Sydney. Hotel itself is great, rooms are clean, services are good. Very good value for the price, and again, location is just right.
Genuine Expedia guest review
Response by Swissotel Sydney
Dear Kin, We would like to thank you for the valuable feedback and the compliments! We are particularly pleased to read your comment on the service and our location. My team and I look forward to welcoming you back in the hopefully not too distant future. Kind regards Christian Hirt General Manager
Other trip Jul 7, 2015
Kin
US
4.0 / 5Excellent
"Nice hotel"
Nice hotel. 10 min walk to darling harbor a 8 min walk to St.james station
Genuine Expedia guest review
Response by Swissotel Sydney
Dear Nali, Thank you for the review. I'm glad you liked our hotel and that our location was convenient for your needs. I look forward to welcoming you again. Kind regards, Christian Hirt General Manager
Other trip Jul 7, 2015
Nali
US
4.0 / 5Excellent
Lovely hotel, clean and comfortable, however there was no power points in the bathroom or near any mirrors this made it difficult to do my hair. The staff were friendly, and helpful. Unfortunately the hotel almost 2 weeks to refund the bond when they assured me as soon as you check out it will be in you account, which I expected to be 2-3 business day at the most.
Genuine Venere guest review
Other trip Jun 25, 2015
A Traveler
US
5.0 / 5Outstanding
Great location to everything Thoroughly enjoyed our stay
Genuine Venere guest review
Other trip Jun 23, 2015
A Traveler
US
5.0 / 5Outstanding
A great stay in a perfect location for shopping. The staff are so so helpful.
Genuine Venere guest review
Other trip Jun 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Outstanding hotel"
Honestly everything was fabulous. Great room. Great location - central downtown. Easy walk to everything. The mall next door was great. Our kids enjoyed the free Wi-Fi as did we. Nice pool and hot tub. Room was in excellent condition. The staff extremely accommodating. IF I had a complaint it was that the beds were doubles and not queen sized. But our room had a pull out couch that we utilized.
Genuine Hotels.com guest review
5 night family trip Jun 11, 2015
James
US
4.0 / 5Excellent
"Nice hotel, good location for walking sydney cbd"
We stayed one night so we could see the vivid festival. Room was amazing. Bed was comfy. So clean, was relaxing. Was in a perfect location for walking around the city. Only issue we had was the shower door didnt do its job. Water leaked everywhere from under the shower door.
Genuine Expedia guest review
Other trip May 31, 2015
Ej
US
4.0 / 5Excellent
"Perfect Placement"
The room was ready early and it was clean and mostly quiet (I was next to the pool). They held my luggage after check out so I could roam before my flight.
Genuine Expedia guest review
Other trip May 23, 2015
FC
US
5.0 / 5Outstanding
Loved it!
Genuine Venere guest review
Other trip May 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellence in action"
Quite possibly the finest hotel stay experience I have had to date. I don't need a ton of amenities or a lavish spa or anything like that (although Swissotel does offer those)... When I'm traveling, I'm looking for a place to call home base, a place where I can expect a smile and hope to experience genuine kindness. The staff at Swissotel Sydney are unparalleled to this. When I arrived early in the morning (and obviously could not have immediate access to the room), they made sure I was supremely comfortable. But it wasn't just about that... They asked questions that someone who genuinely wanted to know would ask. In the days that followed, I experienced excellent service, from in room dining service to front desk, housekeeping to concierge. Even the bartenders in the lobby bar were eager to see a genuine smile on your face. Speaking of the bartenders, I had a very particular drink that I wanted, and I taught one of the staff how to make it. He remembered exactly what it was when he saw me almost 4 days later, and made it perfectly. I do enjoy that attention to detail. :) Oh, also, my room was absolutely perfection. So comfortable and so luxe. I considered just staying in my room during my entire trip... It still would've made for an excellent holiday.
Genuine Hotels.com guest review
5 night trip May 6, 2015
Amit
US
5.0 / 5Outstanding
"Lovely inner city hotel right next to shops and th"
Had a quick stay after long flight. Staff were marvellous and very helpful. Top marks
Genuine Expedia guest review
Other trip May 13, 2015
Barb
US
5.0 / 5Outstanding
"Great hotel in downtown Sydney"
This is a very nice European style hotel conveniently located in Downtown Sydney. We liked everything about. We did not eat at their restaurant, so cannot comment on it.
Genuine Hotels.com guest review
4 night family trip Apr 11, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel to stay in."
Everything is walkable in all directions of tourist spots, foods, transport & entertainment.
Genuine Expedia guest review
Other trip Mar 27, 2015
Myrla
US
2.0 / 5Fair
"disappointed"
Service was very slow
Genuine Hotels.com guest review
Response by Swissotel Sydney
Thank you for your comment. I apologise that you experienced slow service during your stay, this is not at all the level of service our standards demand. I hope that we are able to welcome you back to Swissotel Sydney very soon. Kind regards Christian Hirt General Manager
1 night trip Mar 19, 2015
A Traveler
US
5.0 / 5Outstanding
"good location"
good location in sydney. 'nuf said. this silly form keeps asking me for more, but there really isn't any more to add.
Genuine Expedia guest review
Other trip Mar 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Great experience"
Great hotel, great location, super friendly staff, especially the guy out front.
Genuine Hotels.com guest review
2 night business trip Mar 4, 2015
Ann Marie
US
4.0 / 5Excellent
The staff are amazing and friendly the room was huge but I felt it was a little outdated that's the only negative but overall amazing.
Genuine Venere guest review
Other trip Mar 11, 2015
A Traveler
US
2.0 / 5Fair
"this is not a 5 star hotel."
this Hotel, for what I understand has changed names several to times over the last few years. it's maybe a 2 ans 1/2 star place with a 5 star price. Nice location though.
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
4.0 / 5Excellent
"I will use this hotel again and again"
The room was excellent, very comfortable, the hotel does not look much on the outside, but it's very elegant on the inside.
Genuine Expedia guest review
Other trip Feb 22, 2015
vickvally
US
3.0 / 5Good
"Sydney Stay"
We stayed at the Swissotel on our last night in Australia. Although the location is excellent, we were disappointed with the check-in process, some of the check-in staff's attitudes, condition of the room and bathroom, and the overall condition of the hotel. This hotel appeared to be more of a 4 star hotel than 5 star. We were surprised that there was quite a wait for check-in given that it was late morning. Being a VIP Expedia member and choosing this hotel because it is a VIP access hotel, we were disappointed that this hotel did not provide any upgrades or even try to recognize that status. We understand that upgrades are subject to availability, but the staff was not accommodating at all in this regard. The bathroom was dated and mediocre. All in all, this particular hotel is not worthy of a 5 star rating. This hotel must be one of the older, more outdated Swissotels in the world.
Genuine Expedia guest review
Other trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
Amazing service.
Genuine Venere guest review
Other trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
Fantastic, loved it so much we are booking another night and recommending it to friends
Genuine Venere guest review
Other trip Jan 28, 2015
A Traveler
US
5.0 / 5Outstanding
"great location and fantastic staff"
We stayed at the Swissotel during a family vacation to Sydney. This hotel was very centrally located in the CBD closeby to shopping, and a short distance to the Rocks and Darling Harbour. Very nice hotel with excellent service
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Guest, It is so great to know that you and your family had such a lovely time on your recent family vacation, it really is such a special time to spend together as a family and where so many memories are created. I do hope that we are able to host you all again very soon. Warm regards, Christian Hirt General Manager
2 night family trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Spectacular!!!!!"
Spent a week w/ family. We were given a free upgrade to a newly renovated room. Right in the city center w/ access to all the main sights and sounds that Sydney has to offer! Worth every cent!!!!
Genuine Expedia guest review
Other trip Jan 15, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Place to Stay"
This hotel is located in the busy Central Business District. The staff is efficient and the room was more than adequate for two adults.
Genuine Hotels.com guest review
2 night romance trip Dec 27, 2014
Ronald
US
2.0 / 5Fair
Our check-in was delayed due to them being 'busy', our booking was for two adults and a child but we were only provided with 2 towels, upon going to bed we discovered that there were no sheets on the bed and when I brought this to the attention of the receptionist in the morning she didnt seem to care. Concierge gave us incorrect information which caused us to miss an event. Overall very poor and I will never stay here again.
Genuine Venere guest review
Other trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel in the middle of CEntral Business Dist"
Nice hotel and great service, convenient and near everything in the CBD.
Genuine Expedia guest review
Other trip Dec 30, 2014
Adam
US
4.0 / 5Excellent
"Beautiful Hotel"
Enjoyed our stay. Very helpful concierge desk. Nice hotel bar and lounge. Good location.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Bonnie, I am very happy to read that you enjoyed your stay here with us here in Sydney and that you found our location, level of service and amenities to be all of a high standard. I hope we are able to welcome you back again soon. Warm regards, Christian Hirt General Manager
2 night family trip Dec 21, 2014
Bonnie
US
4.0 / 5Excellent
"Pre-Christmas Getaway"
perfect stay with great amenitiea esp pool. very convenient to shopping.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
A Traveler
US
4.0 / 5Excellent
Very nice hotel .. Near to all major shopping malls and harbour as well . Centrally located . I liked it much .
Genuine Expedia guest review
Other trip Dec 15, 2014
kawsar
US
5.0 / 5Outstanding
"Wonderfully located modern hotel"
This was a wonderful hotel in prime location to shopping,dining, and Darling Harbour. Concierge was extremely helpful.
Genuine Expedia guest review
Other trip Dec 15, 2014
wendy
US
5.0 / 5Outstanding
"Thank You!"
we got in very ealry 9am and were given our room right away even though check in wasn't until the afternoon. This was so wonderful as we were tired, hot and ready for a nap after our long flight. When we asked we were also given a later check out time, so helpful! These two things really made our trip to Sydney much easier and comfortable. So nice that the hotel was able to do this for us!
Genuine Hotels.com guest review
2 night trip with friends Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
Business trip. There are no power points in the bathrooms for hairdryers. This is rediculous
Genuine Venere guest review
Other trip Nov 28, 2014
A Traveler
US
4.0 / 5Excellent
Stayed for 2 nights disappointed that there is no power point in the bathroom for hairdryer
Genuine Venere guest review
Other trip Nov 28, 2014
A Traveler
US
4.0 / 5Excellent
Location was terrific for our needs
Genuine Venere guest review
Other trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect except one thing..."
Loved everything about the hotel except the bed cover. It was a single sheet/bed cover that did not tuck in. So when you woke up in the morning (as well as throughout the night) it was all over the place. Made sleeping difficult. OTHER THAN THIS, the hotel is perfect.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Douglas, Thank you for sharing such positive feedback about your recent stay with us. I am happy to read you loved everything about the hotel. I appreciate your comments about the bed covers and have passed this on to my Executive Housekeeper. For future, please do not hesitate to call our Swiss Service team to have our housekeepers arrange something more comfortable and suitable for you. I look forward to welcoming you back again. Warm regards, Christian Hirt General Manager
2 night business trip Nov 20, 2014
Douglas
US
5.0 / 5Outstanding
"Awesome"
I had stayed in a Swiss hotel min Egypt and tremendously enjoyed the stay there. That is the reason I chose your hotel for my first visit to Sydney. The concierge staff was superb in assisting us with information about where to go, how to get there and tidbits about sightseeing.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Margaret E, Thank you for taking the time to share such positive feedback about your recent stay at Swissotel Sydney. It is wonderful to read you had a tremendous stay and found our concierge staff to be helpful. I look forward to hosting you again during your next visit. Warm regards, Christian Hirt General Manager
3 night trip with friends Oct 23, 2014
Margaret E
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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