"Great hotel in downtown Sydney"
This is a very nice European style hotel conveniently located in Downtown Sydney. We liked everything about. We did not eat at their restaurant, so cannot comment on it.Genuine Hotels.com guest review
Service was very slowGenuine Hotels.com guest review
Response by Swissotel Sydney Thank you for your comment. I apologise that you experienced slow service during your stay, this is not at all the level of service our standards demand. I hope that we are able to welcome you back to Swissotel Sydney very soon. Kind regards Christian Hirt General Manager
Great hotel, great location, super friendly staff, especially the guy out front.Genuine Hotels.com guest review
"great location and fantastic staff"
We stayed at the Swissotel during a family vacation to Sydney. This hotel was very centrally located in the CBD closeby to shopping, and a short distance to the Rocks and Darling Harbour. Very nice hotel with excellent serviceGenuine Hotels.com guest review
Response by Swissotel Sydney Dear Guest, It is so great to know that you and your family had such a lovely time on your recent family vacation, it really is such a special time to spend together as a family and where so many memories are created. I do hope that we are able to host you all again very soon. Warm regards, Christian Hirt General Manager
Spent a week w/ family. We were given a free upgrade to a newly renovated room. Right in the city center w/ access to all the main sights and sounds that Sydney has to offer! Worth every cent!!!!Genuine Expedia guest review
"Nice Place to Stay"
This hotel is located in the busy Central Business District. The staff is efficient and the room was more than adequate for two adults.Genuine Hotels.com guest review
"Great hotel in the middle of CEntral Business Dist"
Nice hotel and great service, convenient and near everything in the CBD.Genuine Expedia guest review
Response by Swissotel Sydney Dear Adam, Thank you for your very positive feedback regarding your recent stay with us here at Swissotel Sydney. I do hope we are able to host you again soon. Warm regards, Christian Hirt General Manager
Enjoyed our stay. Very helpful concierge desk. Nice hotel bar and lounge. Good location.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Bonnie, I am very happy to read that you enjoyed your stay here with us here in Sydney and that you found our location, level of service and amenities to be all of a high standard. I hope we are able to welcome you back again soon. Warm regards, Christian Hirt General Manager
perfect stay with great amenitiea esp pool. very convenient to shopping.Genuine Hotels.com guest review
Very nice hotel .. Near to all major shopping malls and harbour as well . Centrally located . I liked it much .Genuine Expedia guest review
"Wonderfully located modern hotel"
This was a wonderful hotel in prime location to shopping,dining, and Darling Harbour. Concierge was extremely helpful.Genuine Expedia guest review
Response by Swissotel Sydney Dear Wendy, Thank you for taking the time to provide feedback on your recent stay with us here in Sydney. I am thrilled to know that you found our location to be ideal and that our wonderful concierge department continue to provide high quality service to our guests. I look forward to hosting you on your next trip to Sydney. Warm regards, Christian Hirt General Manager
we got in very ealry 9am and were given our room right away even though check in wasn't until the afternoon. This was so wonderful as we were tired, hot and ready for a nap after our long flight. When we asked we were also given a later check out time, so helpful! These two things really made our trip to Sydney much easier and comfortable. So nice […] that the hotel was able to do this for us! Read moreGenuine Hotels.com guest review
"Perfect except one thing..."
Loved everything about the hotel except the bed cover. It was a single sheet/bed cover that did not tuck in. So when you woke up in the morning (as well as throughout the night) it was all over the place. Made sleeping difficult. OTHER THAN THIS, the hotel is perfect.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Douglas, Thank you for sharing such positive feedback about your recent stay with us. I am happy to read you loved everything about the hotel. I appreciate your comments about the bed covers and have passed this on to my Executive Housekeeper. For future, please do not hesitate to call our Swiss Service team to have our housekeepers arrange something more comfortable and suitable for you. I look forward to welcoming you back again. Warm regards, Christian Hirt General Manager
I had stayed in a Swiss hotel min Egypt and tremendously enjoyed the stay there. That is the reason I chose your hotel for my first visit to Sydney. The concierge staff was superb in assisting us with information about where to go, how to get there and tidbits about sightseeing.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Margaret E, Thank you for taking the time to share such positive feedback about your recent stay at Swissotel Sydney. It is wonderful to read you had a tremendous stay and found our concierge staff to be helpful. I look forward to hosting you again during your next visit. Warm regards, Christian Hirt General Manager
Good experience, great location, nice lounge, good breakfast. Small roomsGenuine Expedia guest review
"Good but not spectacular"
Had a pleasant stay here and fortunately had a discount; however, for the price without the discount, I would have chosen to stay elsewhere.Genuine Expedia guest review
Incredible location. We could walk everywhere easily - also felt very safe!! The hotel itself is beautiful, the concierge was amazingly helpful and the rest of the staff was always accommodating. We would recommend this hotel very highly and would definitely stay there again.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Carol, Thank you for providing such lovely feedback about your recent stay with us. I am glad to read that our team was very accommodating and helpful throughout your stay. I am passed these comments to our concierge team and the rest of our staff. I appreciate you recommending Swissotel Sydney and look forward to welcoming you back. Warm regards, Christian Hirt General Manager
"Great Location in the Heart of Sydney"
The Swissotel is conveniently located in downtown Sydney. We caught the train from the airport with our large wheeled suitcases and backpacks and managed fine as the hotel is a short walk from the train station. The location of this hotel is what makes it so appealing. We were able to walk down to the harbor and the Botanical gardens, sightsee, walk […] to the ferry to get to Taronga Zoo and shop and eat at restaurants in the hotel's immediate vicinity. During our five day stay at the end of July 2014, the hotel appeared to be extremely busy. There were constant lines at the check in desk and the concierge, making me very reluctant to ask questions. On the one day I waited, I was told to come back at 5:00 PM to book a shuttle to the airport. This inconvenienced our plans for the day. In this day and age we were surprised that the hotel did not have free wi-fi throughout. I thought the hotel staff could have made a greater effort to make visitors feel welcome. When visiting the spa, I wasn't sure where to get a towel, where to go to get changed etc. while hotel staff stood by and watched. Eager to get some exercise, I decided to take the stairs, only to be "told off" stating they were to be used for emergencies only. Read moreGenuine Expedia guest review
Response by Swissotel Sydney Dear Kathy, I really appreciate you taking the time to provide us with feedback; it is wonderful to know that you found the location to suitable for your trip. We pride ourselves in providing a high level of customer service experience for all our guests and I am disappointed to hear that this was not the case for you; I have passed your comments regarding our staff to all relevant departments for further review and explanation. In regards to internet, please feel free to join Swissotel Circle, our free loyalty program either before your next stay with us or upon check-in. One of the many benefits of this is free internet access throughout the duration of your stay in any of our properties. I do hope you consider staying with us again on your next visit. Warm regards, Christian Hirt General Manager
"Super comfortable at an affordable price"
We stayed in an 18th floor corner room with a king sized bed and great views. Couldn't be happier with the hotel. It was super quiet and comfortable in a great location. Will definitely return if we go back to Sydney in the future.Genuine Expedia guest review
Response by Swissotel Sydney Dear George, It seems like you were really happy with your stay at the Swissotel Sydney. Thank you for sharing your recent experience with us. I am glad that you will consider staying with us again in the future as we would love to welcome you back. Warm regards, Christian Hirt General Manager
"so close to everything in the CBD"
we were able to walk to Darling Harbour and Circular Quay from the hotelGenuine Expedia guest review
I sent my parents to Sydney and booked them in the Swissotel as an anniversary gift. They said that the staff and hotel were amazing and the location couldn't be more central! Literally out the door and into the mall!Genuine Expedia guest review
Response by Swissotel Sydney Dear Tamara, It is wonderful to read that your parents enjoyed their stay at the Swissotel Sydney and I am glad they found our team to be very friendly. I do hope we get to welcome you all back again soon. Warm regards, Christian Hirt General Manager
"Great in city location"
Good location and nice rooms. I had a great view room on the 19th floor. Lobby is simple and nice, but not like a formal hotel. Rooms were clean and spacious. Some noise from the hallway, but not too bad. Bed was very comfortable. Only downside I felt was the food. Not great, and service at the bar was slow.Genuine Hotels.com guest review
"Very nice hotel"
I've stayed at several of the downtown Sydney hotels over the years and Swissotel is certainly one of the better hotels. Friendly staff, good location, etc. Compared to some of the other 5-star hotels, though, it doesn't offer quite the same level of comfort, room space, luxury, and amenities. There's nothing wrong with it, by any stretch. And if you […] can get a good deal, it's a great hotel for travel, family, business. Read moreGenuine Hotels.com guest review
Awesome location, large rooms and great valueGenuine Hotels.com guest review
Response by Swissotel Sydney Dear Guest, It seems like overall, you really enjoyed your stay with us. Thank you for sharing positive feedback. I look forward to welcoming you back again. Warm regards, Christian Hirt General Manager
"Good hotel, but...."
The hotel was clean, well maintained and in a great location, but almost everything involved extra charges. Food was overpriced and high speed Internet was $30/day extra.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Steve, It is great that you found the hotel to be of a good standard, thank you for sharing this feedback with us. Our loyalty program, which is free to join, provides free internet for the duration of your stay with us apart from numerous other benefits and I welcome you to join online prior to your next stay. Warm Regards, Christian Hirt General Manager
"Great location. Near everything you want to do."
Could not have picked a better location. Shopping was right outside our door. Great restaurants were close by along with pastry shops that were so outrageously good I could not wait to get up in the morning. Darling Harbor was just a short walk as well as the Star Casino. I would definitely recommend staying here if you like being in the center of […] everything. Read moreGenuine Expedia guest review
Response by Swissotel Sydney Dear Karen, I agree, the location of the hotel is very close to some amazing restaurants, bars and bakeries which make it a foodies paradise within walking distance - it is wonderful that you were able to experience this. I do appreciate the recommendation of Swissotel Sydney and I do hope to welcome you back again soon. Warm Regards, Christian Hirt General Manager
"In the heart of shopping"
On a very busy street and difficult to find cabs at times and the room service food is terrible so save your money! The beds were pretty comfortable but the photos look much better than what they actually are. A bit disappointed when we arrived. Probably wouldn't stay here again but it was good enough for the 2 nights we stayed.Genuine Expedia guest review
Response by Swissotel Sydney Dear Ashley, I agree, it can be very hard to find taxis in Sydney and I do hope that our Concierge team were able to assist you with this. I am sorry to read that you would not consider staying here again however, I am glad that you enjoyed most of our stay with us. Warm Regards, Christian Hirt General Manager
"Excellent hotel / excellent location"
Very helpful and friendly staff. The room was comfortable, clean and had excellent views of CBD.Genuine Expedia guest review
I was visiting friends for the first time in Sydney. While they were at work, I was out doing some sightseeing tours. The Concierge (Ricky), recommended day tours that were half day long and allowed me and my friends to catch up at dinner. One of the porters even walked me up to one of the tour bus pick-up location. It's that extra hotel service that […] one really appreciates and will remember next time they travel. The hotel location was close to many restaurants, convenience stores, money exchange centers and malls. Read moreGenuine Expedia guest review
Response by Swissotel Sydney Dear Yankee, It is really wonderful to hear that the high level of quality service that we aim to provide was what you experienced whilst staying with us. It really does make me proud to work with colleagues who show such passion and dedication to their profession and I can assure you I have shared your feedback with the Concierge team directly. We all look forward to your next visit with us. Warm Regards, Christian Hirt General Manager
The Swissotel Sydney was absolutely a wonderful choice! The location was perfect, the staff was wonderful, and I could not have asked for more.Genuine Hotels.com guest review
We needed a place to stay one night after being in the Hunter Valley. This hotel was perfect. Walking distance to Darling Harbor and to the Sydney Opera house. The room was a nice size and very clean and the staff was very helpful. Be sure you get breakfast in the hotel. It's a little pricey but well worth it.Genuine Expedia guest review
"Great hotel at the heart of the city!"
We had to ask for a different room, an upgrade to get access to the Executive Lounge. The front desk (Asian man) was very helpful. The gentleman gave us options and informed us of the best deal at the last minute. We got the Jr Suite to the top floor with an amazing view and access to the Executive Lounge with complimentary wi-fi. Also we were trying […] to get a dinner reservation at the darling harbour and for whatever reason (maybe bec. it was a gorgeous day) all the good ones are fully booked. Called the concierge and got us a table at I'm Angus Steakhouse and had one of the best juicy steak! Read moreGenuine Expedia guest review
Fantastic!Genuine Hotels.com guest review
very convenient to darling harbor and shopping. quiet room and very clean. staff couldnt have been more helpful.Genuine Hotels.com guest review
Hotel was nice and centrally located. Hotel did not provide an early checkin as requested. Therefore, I had to room around the city all day after a 14 hour flight. They said they would call me when the room was ready and never did. I do not like false promises.Genuine Expedia guest review
"Nice hotel, centrally located"
This hotel was very nice and comfortable. Considering the cost of the room, the wifi could have been free, as it is in other hotels. The food prices in the hotel are very expensive, but since the location is within walking distance to many eateries, there is less expensive fare to be found. I would consider staying here again.Genuine Expedia guest review
"Great hotel in the center of CBD and shopping."
Great shopping malls within one block. Good restaurants. The hotel was near and within walking distance of everything one would want to do in Sydney. Only problem, booked through Expedia for room with two beds for three adults, and when we arrived we were shown to a room with a king sized bed. This was quickly corrected however, and all was well. Highly […] recommend this hotel for its location and friendly staff. Read moreGenuine Expedia guest review
Clean and modern hotel. Staff very responsive and helpful. All expected amenities were furnished. Close to shops, train station, and a 20 minute walk to Darling Harbor, the Rocks or Circular Key. Bed was soft but comfortable. Would not hesitate to stay here again.Genuine Expedia guest review
"Thinking outside the box""
Great hotel! Did not expect to find a "lobby" on the 8th floor but once located it was check in as usual. We took advantage of the concierge and highly recommend this caring staff. They suggested wonderful restaurants and steered in in the right direction for shopping requests. They really provided that extra caring in looking out for our group. The […] Swissotel's downtown location is perfect for sightseeing and shopping. And I suggest you spend the extra money for the executive bookings with rooms on upper floors and a business center at your disposal. Read moreGenuine Hotels.com guest review
"next to the Skywalk tower"
Great service and very responsive to all my needs. Even weighed my luggage so I didn't have to unpack at the airport!!Genuine Hotels.com guest review
"overall great stay"
Everything was great about the hotel, especially the front desk. The hair that was not mine on the "new" towels was not so great. Nor was the flooded bathroom every time I took a shower. Otherwise, the location was pretty great too.Genuine Hotels.com guest review
"Good 4 star hotel, but not a 5 star"
We spent a night to catch a flight the next day. Good 4 star hotel, but not a 5 star like the Shangri-la or Four Seasons. Rooms are clean, but decor older than others. Location is good for CBD, but has no views of the city. It is a 10 minute walk to circular quay as well as darling harbour. Great shopping next door. Price was very good for the valu […] e. Read moreGenuine Expedia guest review
"Downtown business trip"
Superb location for a business trip in Sydney. Everything is within walking distane, from the CBD to Circular Quay and Darling Harbor. Great park two blocks away for a run or walk. Trains and busses also within a block or two.Genuine Expedia guest review
"Swissotel at Sydney"
Very convenient to all of downtown Sydney's tourist activities.Genuine Expedia guest review
"Great stay in Sydney!"
Hotel is right in the middle of the city. Surrounded by a bunch of shops! And if you don't mind walking it is walking distance to all the key tourist spots. I walked to The Rocks, Darling Harbor, The Harbor Bridge, Circular Quey, Sydney Opera House and Chinatown and Paddys Market. OHH YEA also the beautiful botanical gardens :) woke up early and went […] for a run every morning I was there through the gardens. The hotel staff always very helpful with directions. And the bed and pillows are magical :) sooo comfy!! Read moreGenuine Expedia guest review
"Nice location, close to the QVB, shopping mall."
Nice location, close to the QVB, shopping mall, walking distance to sea food market.Genuine Expedia guest review
"Terrific Oasis in Sydney's Best Area"
Sydney is a vibrant city and the Swissotel is perfectly located for easy walking to Darling Harbor, Chinatown, Circular Quay (for catching ferries to the Taronga Zoo, Manly, and suburbs--do these local ferries instead of the tours). The Opera House and the Royal Botanic Garden are also within walking distance. The Swissotel is a lovely, calm retreat […] after a busy day of sightseeing. The staff is very friendly and helpful; they offer terrific suggestions and address any problems swiftly. I would stay at any Swissotel anywhere else in the world for their exceptional quality of service and accommodation. Read moreGenuine Expedia guest review
"Only so so for the brand name and price.."
This place although in a good location really does not live up to the Swissotel name. Our room had bubbly carpet and it really was quite old in style. The hotel staff were decent but not overly accommodating. The hotel also has a funky double elevator situation from the street mini lobby to the main lobby which is just annoying.Genuine Hotels.com guest review
Enjoyed our stay in this hotel. I have been to Sydney a few times and I can't imagine a much more convenient location if you are looking for a good central locale and the best shopping venue. The quality of the hotel overall was 5 star. I would not pay for any more and would not settle for less. Clean, quality and reasonably priced. Certainly there […] are 5 star hotels in Sydney for those who want the very best, however for the average traveler this is going to do the trick. Read moreGenuine Hotels.com guest review
"A great stay"
The Swissotel staff could not have been more friendly or accommodating. Room was pleasant and the location very convenient and an Circular Quay was close and easily accessible by public transportation.Genuine Hotels.com guest review
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