All hotels in Sydney, New South Wales, Australia
1 room, 2 adults
You can collect Hotels.com® Rewards nights here68 Market Street, Sydney, NSW, 2000, Australia, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 1,236 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.7
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5.0 / 5Outstanding
"Excellence in action"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Quite possibly the finest hotel stay experience I have had to date. I don't need a ton of amenities or a lavish spa or anything like that (although Swissotel does offer those)... When I'm traveling, I'm looking for a place to call home base, a place where I can expect a smile and hope to experience genuine kindness. The staff at Swissotel Sydney are unparalleled to this. When I arrived early in the morning (and obviously could not have immediate access to the room), they made sure I was supremely comfortable. But it wasn't just about that... They asked questions that someone who genuinely wanted to know would ask. In the days that followed, I experienced excellent service, from in room dining service to front desk, housekeeping to concierge. Even the bartenders in the lobby bar were eager to see a genuine smile on your face. Speaking of the bartenders, I had a very particular drink that I wanted, and I taught one of the staff how to make it. He remembered exactly what it was when he saw me almost 4 days later, and made it perfectly. I do enjoy that attention to detail. :) Oh, also, my room was absolutely perfection. So comfortable and so luxe. I considered just staying in my room during my entire trip... It still would've made for an excellent holiday.
Genuine Hotels.com guest review
5 night trip May 6, 2015
Amit
US
5.0 / 5Outstanding
"Great hotel in downtown Sydney"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a very nice European style hotel conveniently located in Downtown Sydney. We liked everything about. We did not eat at their restaurant, so cannot comment on it.
Genuine Hotels.com guest review
4 night family trip Apr 11, 2015
A Traveler
US
2.0 / 5Fair
"disappointed"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Service was very slow
Genuine Hotels.com guest review
Response by Swissotel Sydney
Thank you for your comment. I apologise that you experienced slow service during your stay, this is not at all the level of service our standards demand. I hope that we are able to welcome you back to Swissotel Sydney very soon. Kind regards Christian Hirt General Manager
1 night trip Mar 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Great experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, great location, super friendly staff, especially the guy out front.
Genuine Hotels.com guest review
2 night business trip Mar 4, 2015
Ann Marie
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
The staff are amazing and friendly the room was huge but I felt it was a little outdated that's the only negative but overall amazing.
Genuine Venere guest review
Other trip Mar 11, 2015
A Traveler
US
3.0 / 5Good
"Sydney Stay"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
We stayed at the Swissotel on our last night in Australia. Although the location is excellent, we were disappointed with the check-in process, some of the check-in staff's attitudes, condition of the room and bathroom, and the overall condition of the hotel. This hotel appeared to be more of a 4 star hotel than 5 star. We were surprised that there was quite a wait for check-in given that it was late morning. Being a VIP Expedia member and choosing this hotel because it is a VIP access hotel, we were disappointed that this hotel did not provide any upgrades or even try to recognize that status. We understand that upgrades are subject to availability, but the staff was not accommodating at all in this regard. The bathroom was dated and mediocre. All in all, this particular hotel is not worthy of a 5 star rating. This hotel must be one of the older, more outdated Swissotels in the world.
Genuine Expedia guest review
Other trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Amazing service.
Genuine Venere guest review
Other trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Fantastic, loved it so much we are booking another night and recommending it to friends
Genuine Venere guest review
Other trip Jan 28, 2015
A Traveler
US
5.0 / 5Outstanding
"great location and fantastic staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at the Swissotel during a family vacation to Sydney. This hotel was very centrally located in the CBD closeby to shopping, and a short distance to the Rocks and Darling Harbour. Very nice hotel with excellent service
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Guest, It is so great to know that you and your family had such a lovely time on your recent family vacation, it really is such a special time to spend together as a family and where so many memories are created. I do hope that we are able to host you all again very soon. Warm regards, Christian Hirt General Manager
2 night family trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Spectacular!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Spent a week w/ family. We were given a free upgrade to a newly renovated room. Right in the city center w/ access to all the main sights and sounds that Sydney has to offer! Worth every cent!!!!
Genuine Expedia guest review
Other trip Jan 15, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Place to Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel is located in the busy Central Business District. The staff is efficient and the room was more than adequate for two adults.
Genuine Hotels.com guest review
2 night romance trip Dec 27, 2014
Ronald
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    -
  • Neighborhood
    2.0
Our check-in was delayed due to them being 'busy', our booking was for two adults and a child but we were only provided with 2 towels, upon going to bed we discovered that there were no sheets on the bed and when I brought this to the attention of the receptionist in the morning she didnt seem to care. Concierge gave us incorrect information which caused us to miss an event. Overall very poor and I will never stay here again.
Genuine Venere guest review
Other trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel in the middle of CEntral Business Dist"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel and great service, convenient and near everything in the CBD.
Genuine Expedia guest review
Response by Swissotel Sydney
Dear Adam, Thank you for your very positive feedback regarding your recent stay with us here at Swissotel Sydney. I do hope we are able to host you again soon. Warm regards, Christian Hirt General Manager
Other trip Dec 30, 2014
Adam
US
4.0 / 5Excellent
"Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed our stay. Very helpful concierge desk. Nice hotel bar and lounge. Good location.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Bonnie, I am very happy to read that you enjoyed your stay here with us here in Sydney and that you found our location, level of service and amenities to be all of a high standard. I hope we are able to welcome you back again soon. Warm regards, Christian Hirt General Manager
2 night family trip Dec 21, 2014
Bonnie
US
4.0 / 5Excellent
"Pre-Christmas Getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
perfect stay with great amenitiea esp pool. very convenient to shopping.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel .. Near to all major shopping malls and harbour as well . Centrally located . I liked it much .
Genuine Expedia guest review
Other trip Dec 15, 2014
kawsar
US
5.0 / 5Outstanding
"Wonderfully located modern hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This was a wonderful hotel in prime location to shopping,dining, and Darling Harbour. Concierge was extremely helpful.
Genuine Expedia guest review
Response by Swissotel Sydney
Dear Wendy, Thank you for taking the time to provide feedback on your recent stay with us here in Sydney. I am thrilled to know that you found our location to be ideal and that our wonderful concierge department continue to provide high quality service to our guests. I look forward to hosting you on your next trip to Sydney. Warm regards, Christian Hirt General Manager
Other trip Dec 15, 2014
wendy
US
5.0 / 5Outstanding
"Thank You!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we got in very ealry 9am and were given our room right away even though check in wasn't until the afternoon. This was so wonderful as we were tired, hot and ready for a nap after our long flight. When we asked we were also given a later check out time, so helpful! These two things really made our trip to Sydney much easier and comfortable. So nice that the hotel was able to do this for us!
Genuine Hotels.com guest review
2 night trip with friends Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Business trip. There are no power points in the bathrooms for hairdryers. This is rediculous
Genuine Venere guest review
Other trip Nov 28, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Stayed for 2 nights disappointed that there is no power point in the bathroom for hairdryer
Genuine Venere guest review
Other trip Nov 28, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Location was terrific for our needs
Genuine Venere guest review
Other trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect except one thing..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved everything about the hotel except the bed cover. It was a single sheet/bed cover that did not tuck in. So when you woke up in the morning (as well as throughout the night) it was all over the place. Made sleeping difficult. OTHER THAN THIS, the hotel is perfect.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Douglas, Thank you for sharing such positive feedback about your recent stay with us. I am happy to read you loved everything about the hotel. I appreciate your comments about the bed covers and have passed this on to my Executive Housekeeper. For future, please do not hesitate to call our Swiss Service team to have our housekeepers arrange something more comfortable and suitable for you. I look forward to welcoming you back again. Warm regards, Christian Hirt General Manager
2 night business trip Nov 20, 2014
Douglas
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had stayed in a Swiss hotel min Egypt and tremendously enjoyed the stay there. That is the reason I chose your hotel for my first visit to Sydney. The concierge staff was superb in assisting us with information about where to go, how to get there and tidbits about sightseeing.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Margaret E, Thank you for taking the time to share such positive feedback about your recent stay at Swissotel Sydney. It is wonderful to read you had a tremendous stay and found our concierge staff to be helpful. I look forward to hosting you again during your next visit. Warm regards, Christian Hirt General Manager
3 night trip with friends Oct 23, 2014
Margaret E
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good experience, great location, nice lounge, good breakfast. Small rooms
Genuine Expedia guest review
Other trip Oct 18, 2014
A Traveler
US
4.0 / 5Excellent
"Good but not spectacular"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a pleasant stay here and fortunately had a discount; however, for the price without the discount, I would have chosen to stay elsewhere.
Genuine Expedia guest review
Other trip Oct 7, 2014
Pam
US
5.0 / 5Outstanding
"Loved Sydney"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Incredible location. We could walk everywhere easily - also felt very safe!! The hotel itself is beautiful, the concierge was amazingly helpful and the rest of the staff was always accommodating. We would recommend this hotel very highly and would definitely stay there again.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Carol, Thank you for providing such lovely feedback about your recent stay with us. I am glad to read that our team was very accommodating and helpful throughout your stay. I am passed these comments to our concierge team and the rest of our staff. I appreciate you recommending Swissotel Sydney and look forward to welcoming you back. Warm regards, Christian Hirt General Manager
5 night trip with friends Sep 22, 2014
Carol
US
4.0 / 5Excellent
"Great Location in the Heart of Sydney"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The Swissotel is conveniently located in downtown Sydney. We caught the train from the airport with our large wheeled suitcases and backpacks and managed fine as the hotel is a short walk from the train station. The location of this hotel is what makes it so appealing. We were able to walk down to the harbor and the Botanical gardens, sightsee, walk to the ferry to get to Taronga Zoo and shop and eat at restaurants in the hotel's immediate vicinity. During our five day stay at the end of July 2014, the hotel appeared to be extremely busy. There were constant lines at the check in desk and the concierge, making me very reluctant to ask questions. On the one day I waited, I was told to come back at 5:00 PM to book a shuttle to the airport. This inconvenienced our plans for the day. In this day and age we were surprised that the hotel did not have free wi-fi throughout. I thought the hotel staff could have made a greater effort to make visitors feel welcome. When visiting the spa, I wasn't sure where to get a towel, where to go to get changed etc. while hotel staff stood by and watched. Eager to get some exercise, I decided to take the stairs, only to be "told off" stating they were to be used for emergencies only.
Genuine Expedia guest review
Response by Swissotel Sydney
Dear Kathy, I really appreciate you taking the time to provide us with feedback; it is wonderful to know that you found the location to suitable for your trip. We pride ourselves in providing a high level of customer service experience for all our guests and I am disappointed to hear that this was not the case for you; I have passed your comments regarding our staff to all relevant departments for further review and explanation. In regards to internet, please feel free to join Swissotel Circle, our free loyalty program either before your next stay with us or upon check-in. One of the many benefits of this is free internet access throughout the duration of your stay in any of our properties. I do hope you consider staying with us again on your next visit. Warm regards, Christian Hirt General Manager
Other trip Sep 6, 2014
Kathy
US
5.0 / 5Outstanding
"Super comfortable at an affordable price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed in an 18th floor corner room with a king sized bed and great views. Couldn't be happier with the hotel. It was super quiet and comfortable in a great location. Will definitely return if we go back to Sydney in the future.
Genuine Expedia guest review
Response by Swissotel Sydney
Dear George, It seems like you were really happy with your stay at the Swissotel Sydney. Thank you for sharing your recent experience with us. I am glad that you will consider staying with us again in the future as we would love to welcome you back. Warm regards, Christian Hirt General Manager
Other trip Sep 4, 2014
George
US
4.0 / 5Excellent
"so close to everything in the CBD"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
we were able to walk to Darling Harbour and Circular Quay from the hotel
Genuine Expedia guest review
Other trip Sep 4, 2014
Cathy
US
5.0 / 5Outstanding
"Perfect Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I sent my parents to Sydney and booked them in the Swissotel as an anniversary gift. They said that the staff and hotel were amazing and the location couldn't be more central! Literally out the door and into the mall!
Genuine Expedia guest review
Response by Swissotel Sydney
Dear Tamara, It is wonderful to read that your parents enjoyed their stay at the Swissotel Sydney and I am glad they found our team to be very friendly. I do hope we get to welcome you all back again soon. Warm regards, Christian Hirt General Manager
Other trip Sep 1, 2014
Tamara
US
5.0 / 5Outstanding
"Great in city location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good location and nice rooms. I had a great view room on the 19th floor. Lobby is simple and nice, but not like a formal hotel. Rooms were clean and spacious. Some noise from the hallway, but not too bad. Bed was very comfortable. Only downside I felt was the food. Not great, and service at the bar was slow.
Genuine Hotels.com guest review
2 night trip Aug 23, 2014
Tom
US
4.0 / 5Excellent
"Very nice hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've stayed at several of the downtown Sydney hotels over the years and Swissotel is certainly one of the better hotels. Friendly staff, good location, etc. Compared to some of the other 5-star hotels, though, it doesn't offer quite the same level of comfort, room space, luxury, and amenities. There's nothing wrong with it, by any stretch. And if you can get a good deal, it's a great hotel for travel, family, business.
Genuine Hotels.com guest review
2 night family trip Aug 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Sweet"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome location, large rooms and great value
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Guest, It seems like overall, you really enjoyed your stay with us. Thank you for sharing positive feedback. I look forward to welcoming you back again. Warm regards, Christian Hirt General Manager
2 night trip Aug 4, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
I've booked my next stay already
Genuine Venere guest review
Other trip Aug 1, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Had to ring up at 1:30am to get get the fold out bed we orded when we checked in and my name is Dean not Tain
Genuine Venere guest review
Other trip Jul 18, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    4.0
I was downgraded to a much smaller room without prior notice that could only sleep 3 people, instead of my initial 4. It is not a pleasant task to tell your 4 guests that there will only be space to sleep 3 people, and neither is it to squash 3 adult people into one bed. Very dissatisfied.
Genuine Venere guest review
Other trip Jul 17, 2014
A Traveler
US
3.0 / 5Good
"Good hotel, but...."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was clean, well maintained and in a great location, but almost everything involved extra charges. Food was overpriced and high speed Internet was $30/day extra.
Genuine Hotels.com guest review
Response by Swissotel Sydney
Dear Steve, It is great that you found the hotel to be of a good standard, thank you for sharing this feedback with us. Our loyalty program, which is free to join, provides free internet for the duration of your stay with us apart from numerous other benefits and I welcome you to join online prior to your next stay. Warm Regards, Christian Hirt General Manager
3 night family trip Jun 25, 2014
Steve
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Staff were lovely and did everything they could to help. Nothing was too much trouble. The hotel was beautiful and the room was modern and clean. Breakfast was wonderful and again staff were too happy to help. We had a very enjoyable experience and would stay again.
Genuine Venere guest review
Other trip Jun 23, 2014
A Traveler
US
4.0 / 5Excellent
"Great location. Near everything you want to do."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Could not have picked a better location. Shopping was right outside our door. Great restaurants were close by along with pastry shops that were so outrageously good I could not wait to get up in the morning. Darling Harbor was just a short walk as well as the Star Casino. I would definitely recommend staying here if you like being in the center of everything.
Genuine Expedia guest review
Response by Swissotel Sydney
Dear Karen, I agree, the location of the hotel is very close to some amazing restaurants, bars and bakeries which make it a foodies paradise within walking distance - it is wonderful that you were able to experience this. I do appreciate the recommendation of Swissotel Sydney and I do hope to welcome you back again soon. Warm Regards, Christian Hirt General Manager
Other trip May 27, 2014
Karen
US
3.0 / 5Good
"In the heart of shopping"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
On a very busy street and difficult to find cabs at times and the room service food is terrible so save your money! The beds were pretty comfortable but the photos look much better than what they actually are. A bit disappointed when we arrived. Probably wouldn't stay here again but it was good enough for the 2 nights we stayed.
Genuine Expedia guest review
Response by Swissotel Sydney
Dear Ashley, I agree, it can be very hard to find taxis in Sydney and I do hope that our Concierge team were able to assist you with this. I am sorry to read that you would not consider staying here again however, I am glad that you enjoyed most of our stay with us. Warm Regards, Christian Hirt General Manager
Other trip May 19, 2014
Ashley
US
5.0 / 5Outstanding
"Excellent hotel / excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very helpful and friendly staff. The room was comfortable, clean and had excellent views of CBD.
Genuine Expedia guest review
Other trip May 6, 2014
norma
US
5.0 / 5Outstanding
"Awesome Concierge!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was visiting friends for the first time in Sydney. While they were at work, I was out doing some sightseeing tours. The Concierge (Ricky), recommended day tours that were half day long and allowed me and my friends to catch up at dinner. One of the porters even walked me up to one of the tour bus pick-up location. It's that extra hotel service that one really appreciates and will remember next time they travel. The hotel location was close to many restaurants, convenience stores, money exchange centers and malls.
Genuine Expedia guest review
Response by Swissotel Sydney
Dear Yankee, It is really wonderful to hear that the high level of quality service that we aim to provide was what you experienced whilst staying with us. It really does make me proud to work with colleagues who show such passion and dedication to their profession and I can assure you I have shared your feedback with the Concierge team directly. We all look forward to your next visit with us. Warm Regards, Christian Hirt General Manager
Other trip May 5, 2014
Yankee
US
5.0 / 5Outstanding
"Wonderful stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Swissotel Sydney was absolutely a wonderful choice! The location was perfect, the staff was wonderful, and I could not have asked for more.
Genuine Hotels.com guest review
5 night family trip Apr 22, 2014
Frank
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We needed a place to stay one night after being in the Hunter Valley. This hotel was perfect. Walking distance to Darling Harbor and to the Sydney Opera house. The room was a nice size and very clean and the staff was very helpful. Be sure you get breakfast in the hotel. It's a little pricey but well worth it.
Genuine Expedia guest review
Other trip Apr 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel at the heart of the city!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had to ask for a different room, an upgrade to get access to the Executive Lounge. The front desk (Asian man) was very helpful. The gentleman gave us options and informed us of the best deal at the last minute. We got the Jr Suite to the top floor with an amazing view and access to the Executive Lounge with complimentary wi-fi. Also we were trying to get a dinner reservation at the darling harbour and for whatever reason (maybe bec. it was a gorgeous day) all the good ones are fully booked. Called the concierge and got us a table at I'm Angus Steakhouse and had one of the best juicy steak!
Genuine Expedia guest review
Other trip Apr 10, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic!
Genuine Hotels.com guest review
1 night trip Apr 4, 2014
A Traveler
US
5.0 / 5Outstanding
"wonderful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very convenient to darling harbor and shopping. quiet room and very clean. staff couldnt have been more helpful.
Genuine Hotels.com guest review
5 night trip Mar 14, 2014
bob and maureen
US
4.0 / 5Excellent
"Review"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was nice and centrally located. Hotel did not provide an early checkin as requested. Therefore, I had to room around the city all day after a 14 hour flight. They said they would call me when the room was ready and never did. I do not like false promises.
Genuine Expedia guest review
Other trip Mar 20, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel, centrally located"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was very nice and comfortable. Considering the cost of the room, the wifi could have been free, as it is in other hotels. The food prices in the hotel are very expensive, but since the location is within walking distance to many eateries, there is less expensive fare to be found. I would consider staying here again.
Genuine Expedia guest review
Other trip Mar 12, 2014
Carol
US
5.0 / 5Outstanding
"Great hotel in the center of CBD and shopping."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great shopping malls within one block. Good restaurants. The hotel was near and within walking distance of everything one would want to do in Sydney. Only problem, booked through Expedia for room with two beds for three adults, and when we arrived we were shown to a room with a king sized bed. This was quickly corrected however, and all was well. Highly recommend this hotel for its location and friendly staff.
Genuine Expedia guest review
Other trip Mar 7, 2014
Thomas
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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