Swissotel Sydney - Sydney

68 Market Street, Sydney, NW, 2000 Australia
Hotel Info: 866-539-0037
Guest rating 4.6 / 5
96% Recommend
(Neighbourhood average 4.4)
The Swissôtel Sydney is a luxurious hotel located in downtown Sydney, 12 kilometers from Sydney Kingsford Smiths Airport. This hotel enjoys a vibrant, inner city location, atop the Sydney Central Plaza building. Guests enjoy a short walk to Darling Harbor, the Queen Victoria Building and the Town Hall. Many other Sydney attractions are in the immediate proximity of the Swissôtel Sydney and public transport is easily accessible. For their guests' convenience, the hotel has an award-winning restaurant,...
-33.87078, 151.20737
Hotel coordinates:

Street map

Enter stay dates for availability (Enter your travel dates)

mm/dd/yy
mm/dd/yy
Adults Children
age 18+ 0-17

Need help? Our experts can call you

Guest review summary

  • 4.6 Average rating: All Trip Types
  • 96% Recommended
  • 91 Reviews
  • 4.6  Hotel Service
  • 4.5  Room Comfort
  • 4.7  Hotel Condition
  • 4.7  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (91) 4.6
Business (2) 4.0
Romance (6) 4.2
Family (23) 4.8
With Friends (9) 4.6
All Others (51) 4.6

Overview

The Swissôtel Sydney is a luxurious hotel located in downtown Sydney, 12 kilometers from Sydney Kingsford Smiths Airport. This hotel enjoys a vibrant, inner city location, atop the Sydney Central Plaza building. Guests enjoy a short walk to Darling Harbor, the Queen Victoria Building and the Town Hall. Many other Sydney attractions are in the immediate proximity of the Swissôtel Sydney and public transport is easily accessible. For their guests' convenience, the hotel has an award-winning restaurant, an onsite piano bar and a wine bar serving light fare.
The accommodations at Swossotel Sydney are decorated in an attractive, contemporary style and appointed with Australian maple wood furnishings. The rooms are bright, airy and feature large windows for a spectacular view of the city. The spacious bathrooms are luxuriously appointed and they feature a separate full bath and shower stall. For relaxation and rejuvenation, there is an Amrita Spa onsite, offering a host of facilities and treatments. The Swissotel Sydney is just steps from fine dining, shopping and entertainment venues.

Hotel Rating
This property does not have an official STAR Rating from AAA Tourism Pty Ltd. For the benefit of our customers, we have provided a rating based on our rating system.

Why book with us?

  • Hotels.com doesn't charge cancellation fees
  • We're just a phone call away: 800-2-HOTELS (800-246-8357)

Amenities

Services

  • Coffee in lobby
  • Complimentary newspapers in lobby
  • Concierge desk
  • Concierge services
  • Currency exchange
  • Doorman/doorwoman
  • Express check- in
  • Express check-out
  • Fitness facilities
  • Health club
  • Internet access in public areas - high speed
  • Internet access in public areas - surcharge
  • Internet access - wireless
  • Laundry facilities
  • Massage - treatment room(s)
  • Medical assistance available
  • Multilingual staff
  • Parking (secure)
  • Parking (surcharge)
  • Parking (valet)
  • Porter/bellhop
  • Safe-deposit box - front desk
  • Sauna
  • Security guard
  • Wedding services

Business & Event

  • 24-hour front desk
  • Audio-visual equipment
  • Banquet facilities
  • Business center
  • Business services
  • Computer rental
  • Conference room(s)
  • Dry cleaning/laundry service
  • Event catering
  • Exhibit space
  • Meeting rooms (small groups)
  • Room service (24 hours)
  • Secretarial services

Accessibility Features

This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

Rooms (all rooms include)

  • Air conditioning
  • Bathrobes
  • Bathroom phone
  • Cable/satellite television channels
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Complimentary newspaper
  • Complimentary toiletries
  • Cribs (infant beds) available
  • Desk
  • Electronic/magnetic keys
  • Extra towels/bedding in room
  • Hair dryer
  • Handheld shower
  • High-speed Internet access
  • Housekeeping
  • Hypo-allergenic bedding available
  • In-room childcare (surcharge)
  • In-room safe
  • Internet access (surcharge)
  • Iron/ironing board
  • Makeup/shaving mirror
  • Minibar
  • Non-smoking only
  • Pay movies
  • Refrigerator
  • Rollaway beds
  • Separate bathtub and shower
  • Sewing kit
  • Smoking permitted
  • Trouser press
  • Turndown service
  • Voice mail
  • Wake-up calls

General

  • Air-conditioned public areas;
  • Ballroom(s);
  • Bar/lounge;
  • Elevator/lift;
  • Number of floors: 19;
  • Number of rooms: 359;
  • Restaurant(s) in hotel;
  • Shopping on site;
  • Smoke-free property;
  • Swimming pool - outdoor;
  • Umbrella
Check-in time is 2 PM
Check-out time is 11 AM

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Spa information

The Amirta Spa offers four treatment rooms and a range of signature natural products that are safe for sensitive skin. Click the links below for more details. Full body or Back-Neck-&-Shoulder Massage (60 minutes) AU$110
Reduces tension, relieves negative effects of everyday stress, and restores an overall sense of well being.
Fee subject to change without notice.

Pre- & Post-Natal Massage (60 minutes) AU$110
A sequence of massages focusing on the lower back, legs, and other tired body parts.
Fee subject to change without notice.

Shiatsu (60 minutes) From AU$110
An holistic, full-body treatment of pressure to specific points on the body. Helps restore the body’s energy balance to its normal state.
Fee subject to change without notice.

Ayurvedic Pancha Karma Treatment (90 minutes) AU$175
The ancient practice of Ayurveda emphasizes the need to detoxify, cleanse, rejuvenate, and revitalize the body through the Pancha Karma.
Fee is subject to change without notice.

Tranquility Hydro and Body Wrap (60 minutes) AU$120
Essential oils of lavender, geranium, bourbon, and sweet orange help relax the central nervous system. A massage is followed by a wrap to induce heat, while the face and head and are gently massaged using Ayurvedic marma point techniques.
Fee is subject to change without notice.

Dining

J P Bastiani Restaurant - Open-plan restaurant overlooking the hotel lobby. Hot and cold buffet breakfast available daily, with Asian breakfast options. Open for lunch Monday–Friday. Open for dinner daily. Serves Australian/Mediterranean cuisine complemented by selections from a cellar with more than 3,000 bottles of Australian and imported wines.

Crossroads Bar – Open daily from late morning to late night. Serves snacks, and selections from the wine cellar. Live entertainment featured Monday–Saturday nights.

Recreation

Swissôtel Sydney has a fitness centre with cardio machines, free weights, and bikes. Personal trainers are available (surcharge); bookings are required. The hotel also has a sauna, spa tub, and 15-metre heated outdoor rooftop pool.

Jogging/walking tracks can be found in Hyde Park, which is across the road from the hotel.

The recreational activities listed below are available either on site or nearby; fees may apply.


  • Aerobics nearby
  • Pilates classes/instruction nearby
  • Running track/path nearby
  • Swimming on site
  • Yoga classes/instruction nearby

Area map

Swissotel Sydney City Centre

A short guide to City Centre

Built on an iconic harbour and bordered by the expansive Royal Botanic Gardens and Domain parkland on the east, the city centre offers shopping experiences from the sophisticated to the bargain basement, with restaurants and cafés to match. Backpackers, international visitors, and the local business crowd all rub shoulders here.

see all hotels in City Centre

Nearby Activities & Points of Interest

Less than 0.5 mile

  • Queen Victoria Building - 100 yards
  • Sydney Tower - 100 yards
  • Centerpoint (AMP) Tower - 200 yards
  • Pitt Street Mall - 200 yards
  • St. James Church - 400 yards
  • Sydney City Centre - 400 yards
  • Hyde Park Barracks Museum - 500 yards
  • Sydney Aquarium - 600 yards
  • St Mary's Cathedral - 600 yards
  • Australian Museum - 700 yards

3.0+ mi

  • Sydney Rose Bay Seaplane Base (RSE) - 3.1 miles
  • Sydney Kingsford Smith Intl. Airport (SYD) - 5.1 miles
  • Kingsford Smith Airport - 5.4 miles
  • Bankstown Airport (BWU) - 13 miles
  • Palm Beach Seaplane Base (LBH) - 21 miles

Reviews

Swissotel Sydney 2009.11.02
Recommended Trip type: All Others "Great Location"

Reviewed by a Hotels.com guest on Nov 2, 2009

Close to everything you want to see within walking distance

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2009.10.30
Recommended Trip type: Family "Swissotel Sydney"

Reviewed by a Hotels.com guest on Oct 30, 2009

Great location,clean comfotable room,quiet for being in a busy area,let me check in at 8am b/c I was on an early flight,nice bar,staff was courteous,would stay there again

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2009.10.12
Recommended Trip type: Romance "Perfect Sydney Hotel!"

Reviewed by Andrea of Las Vegas on Oct 12, 2009

My husband and I stayed for the first 6 nights of our Sydney trip at the Swissotel. This is an awesome hotel! The location is very central with an easy walk to Circular Quay, the Opera House, museums, not to mention bars, shopping and tons of restaurants. The room was very comfortable and modern. And the staff are incredible. Any little question we had, they did everything possible to assist us. I have a hard time sleeping without a fan noise in the background so we called concierge and they somehow dug up a small fan for me to keep in the room during our stay. That's service!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.10.11
Recommended Trip type: Romance "What we were expecting."

Reviewed by christopher of Oshkosh on Oct 11, 2009

Great quality hotel for the price we paid. There were cheaper places listed but we're happy we stayed here. Hotel staff was very helpful with travel arrangements around the city.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.09.26
Recommended Trip type: Family "Great Stay"

Reviewed by a Hotels.com guest on Sep 26, 2009

The hotel staff was very friendly and accommodating upon arrival. The room was very modern and had plenty of space. The bathroom was also very nice and was great for the five nights in Sydney. The hotel was right next to the QVB, which was great for shopping, but there were not many restaurants in close proximity. However, the underground was only a block away which made it very convenient to get anywhere else in the city. Overall it was a very nice stay and we would recommend it to anyone.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.09.22
Recommended Trip type: Family "Great Location"

Reviewed by Larry of Redwood City on Sep 22, 2009

A great location in Sydney as you can walk to many of the tourist sites. We had the breakfast included and it was very nice. Were there for nine nights so the got to know us in the breakfast room and would bring us extra's such as there great cheese selection for breakfast. We would stay there on a return trip to Sydney.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.09.15
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Sep 15, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.08.26
Recommended Trip type: Family "Satisfied Cutomer"

Reviewed by a Hotels.com guest on Aug 26, 2009

Location is ideal for walking to various venue. Wash basin drained very slowly and was not satisfactorly corrected. Need to keep valuables in safe box

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 3.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2009.08.25
Not recommended Trip type: All Others "Great hotel but avoid for awhile"

Reviewed by T of Norwich, UK on Aug 25, 2009

This is a lovely hotel. Excellent staff, realy nice rooms and an excellent location for shopping. However, there is a significant amount of early morning building work next door which woke us up far too early (one morning steelwork deliveries seemed to start around 6am). You have to make sure that your room is way away from this if you decide to stay here whlst the redevelopment next door continues.

Overall Rating

3.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 2.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.08.18
Recommended Trip type: Family "Great location, good value, expensive add-ons"

Reviewed by Rick of Rapid City on Aug 18, 2009

We received a great rate at this hotel through hotels.com, so staying here was pretty much a no-brainer. The location is fantastic ,if what you want to see are all the museums and touristy sites. Since it's located between subway stops, you will probably find that walking or taking a bus is your best option. The CBD is very compact, similar to San Francisco, so walking isn't much of a problem. Our biggest surprise in Sydney was the cost of....well, about everything. The breakfast buffet is $30 at the Swissotel. They do offer a 20% off cupon on the full breakfast, so be sure you ask for enough to cover your stay. A family of four will spend $96 a day for breakfast. There are other breakfast options in the area (Silks, VellaNero, or the QVB) that will help you cut that down, but don't expect to get off for less than $15 a person. Lunches and dinners.....well, the price goes up from here. The Swissotel charges $25 a day, or $99 for a week. Finally, if a fitness room is important to you, look elsewhere. For a hotel this size, two treadmills (one was inoperable for a week of our stay) and a set of dumbells just isn't enough. There were people waiting for up to an hour to use the equipment, everyday. All in all a great place to stay if location is your most important need and you don't eat breakfast or workouot.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 2.0 Hotel Condition
  • 3.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2009.08.13
Recommended Trip type: Family "Great Hotel, would stay again!"

Reviewed by Larry of Redwood City on Aug 13, 2009

We enjoyed this hotel very much. A great location, as you can walk to all the tourist spots in 25 minutes or less. The staff could not have been any more helpful.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.08.10
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Aug 10, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2009.08.10
Recommended Trip type: Romance "Great Location"

Reviewed by Heather of Oakland on Aug 10, 2009

We stayed at Swisshotel for 9 nights during out honeymoon to Australia. We focused our stay on Sydney so the hotel was centrally located to most major attractions. We walked virtually everywhere we went in just 10-15 minutes. The price was definitely right compared to similarly ranked hotels. Be careful making local calls to a cell phone as in Australia they are charged at long distance rates, better off using a calling card with local number. Also there is no complimentary tea and coffee beyond the first night, after that it gets quite pricey to run the coffee maker, better to go down to the local food court for a cup of joe. We did not try the on-site restaurant but did have a cup of tea in the Crossroads bar. Tea is tea. Room service food was passable but given the prices you should get better food. But they do have gluten-free items on the menu which for anyone who is celiac or gluten-sensitive this is a nice touch. Overall the stay there was nice and the service friendly and helpful. Great bathrooms too!

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.07.12
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Jul 12, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2009.06.22
Recommended Trip type: All Others "Excellent Value"

Reviewed by Tod of Manning on Jun 22, 2009

While the exterior of the entrance did not generate expectations of a good hotel, the moment we crossed the threshold everything became wonderful, from the service to the room with a view. The only downsides were the construction going on in the area, couldn't hear it just had to walk past it; and the lack of knowledge/experience at the conceriege desk about restaurants in the area and in Sydney other than chain restaurants. Other than this, the bellhops and conceriege desk provided excellent services.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.05.26
Recommended Trip type: Family "Excellent choice for downtown Sydney"

Reviewed by Julie of Nashua on May 26, 2009

Very nice hotel in the center of Sydney. All staff were very helpful and courteous. Internet service was pricey compared to others. Room very clean.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.05.22
Recommended Trip type: Family "Very Pleased with the Swissotel Sydney"

Reviewed by Bob of Decatur on May 22, 2009

The hotel is in a great location. It is just a few blocks to Hyde Park, the Sydney Tower, Darling Harbour, and the Sydney Opera House, the bridge, the Royal Botanical Gardens,and other sights. The hotel staff was very helpful in making reservations to climb the bridge and in helping us to use the bus to visit Bondi beach. There is a nice restaurant at the hotel. Every night they brought chocolates and bottled water to our room. Our 5 nights at the hotel were very enjoyable.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.05.07
Recommended Trip type: All Others "Great Location Great Service Great Hotel"

Reviewed by J of Devon, UK on May 7, 2009

We got to the Hotel at 8:30 in the morning after a shocker of a flight from the UK. We knew that the check in was meant to be at 15:00 but we thought we would ask if there was somewhere we could wash and store our luggage before then. The lady at reception was great and freed up a room for us (better than the booked one) and let us check in right there and then! The hotel itself we almost went straight past as there is no big fanfare of an entrance. Instaed there's a concierge desk just off the street leading to a lobby with lifts that take you to the main lobby on level 8. The rooms are very very spacious with great city views. The Bathroom was also the best I had during my 5 weeks in Oz! The location is just great, 5 minutes walk from Darling Harbour and 10 from Circular key, leading you to the Rocks and Opera House.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.05.05
Recommended Trip type: All Others

Reviewed by Jonathan of Anchorage on May 5, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.05.01
Recommended Trip type: All Others "Location"

Reviewed by a Hotels.com guest on May 1, 2009

The hotel is very clean. The rooms are very nice a space is good. Great location to the harbor, shops and restaurants. The restaurant in the hotel is great for breakfast.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.04.30
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Apr 30, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2009.04.11
Recommended Trip type: Family "Great Location"

Reviewed by a Hotels.com guest on Apr 11, 2009

The Swissotel was a great choice for our trip. It was in the central part of Sydney and very close to main sights and public transporation. Hotel staff was very friendly!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.04.09
Recommended Trip type: Family "Very pleased with hospitality"

Reviewed by a Hotels.com guest on Apr 9, 2009

Lovely, oversized room with nice amenities. Helpful consierge. Great location for tourists.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.04.05
Recommended Trip type: All Others "Definitely stay at the Swissotel"

Reviewed by R of High Wycombe on Apr 5, 2009

Fantastic stay at this hotel def recommend it to others very difficult to beat this hotel.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.03.28
Recommended Trip type: All Others "Very standard 4 start"

Reviewed by a of London & Burgundy on Mar 28, 2009

Hi I stayed at the Swissotel in Sydney for a few days at the end of March 2009. The hotel is at cnr of George and Market above a department store. The rooms are very standard 4 star room. I mean nice enough but could be anywhere. I had a king room with a large desk, tv, sofa, chair, coffee table. Over all nice clear central hotel but could do with some Australian art or something.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2009.03.26
Recommended Trip type: All Others "A real joy to stay at - will definitely go back!"

Reviewed by A of London, UK on Mar 26, 2009

I can't say enough ood things about this hotel and wish there were more of them around the world. We got upgraded to an executive club room - bright, spacious and comfortable and I loved the espresso machine and fruit - lovely touches. The concierge service must be the most helpful ever - as were all the staff we encountered. Terrific friendly service, bright, clean room, and great value for a very central Sydney location.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.03.22
Recommended Trip type: All Others "Very good choice"

Reviewed by U of Australia on Mar 22, 2009

The hotel is very well located in downtown. Easy check-in, check-out. The rooms are quite big and clear. The curtains are not keeping out the light from outside.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2009.03.02
Not recommended Trip type: With Friends "Great location, good room but..."

Reviewed by Hanna of Helsinki, Finland on Mar 2, 2009

Comparing to other Swissotels around the world this was not that high quality than the others I have visited. Location was though excellent. The reception staff were terrible. Sometimes it was difficult to speak English with them.. So weird.. One evening we went for a swing to the hotel´s pool. I went to the women dressing room to chance clothes but I couldn´t see any keys for the locker rooms. It took for the almost 25 minutes the staff to find the keys. Okey finally I got my swim but when I went to get a shower there was a heap of poo!!!! Revolting! We had to go to the airport really early in the morning so we asked for the breakfast boxes (apple, apple juice, muffin..) and to call the taxi in advance to take us to the airport. We ate the small breakfast and went to pay our bill. When I ask if our taxi was already waiting for us outside the hotel, the lady said that "perhaps it is, perhaps it is not". Great. Luckily we didn´t have to wait for a long time to get one but still I can´t believe their customer service was that poor. On our way to the airport I started feeling really sick and threw up several times. We were wondering what had I eaten because I felt so bad that I almost couldn´t catch my flight. My boyfriend luckily didn´t have drinken his apple juice and we noticed it was the juice we got from the hotel which was ruined..

Overall Rating

2.0 out of value="5"
  • 2.0 Hotel Service
  • 3.0 Hotel Condition
  • 4.0 Room Comfort
  • 3.0 Room Cleanliness
Swissotel Sydney 2009.02.24
Recommended Trip type: Romance "Very accommodating staff; nice, comfortable hotel"

Reviewed by Mark and Clai of Garland on Feb 24, 2009

We were very pleased with this hotel. The staff accommodated us when contruction across the street woke us up very early (we were on the 21st floor) and they switched us to across the hall. The room layout was different in a positive manner - it seemed bigger due to the different layout. The concierge was very helpful and so was the front desk staff. All of our needs, when asked, were met in a timely fashion. Huge bathroom, great pillows, the bed a bit hard but doable. Used the laundry self service - a bit pricey, but convenient.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2009.02.20
Recommended Trip type: All Others "Super! Service is second to NONE!"

Reviewed by Christine of Soto on Feb 20, 2009

This hotel is in the perfect location, you can walk to so many attractions and sights. But that is not the best thing about it, the SERVICE was so impressive! There was a problem with my phone in the room and the repair man was there in minutes and fixed the problem immediately! As a travel director, I have stayed many places and it is hard to find service that compares to this. The concierge desk is always manned with a professional, informative, polite person who is happy to help. What an awesome experience! Nice, clean rooms, staff in the executive lounge were over and above as well as the front desk personnel.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.02.13
Recommended Trip type: All Others "Nice hotel, excellent service"

Reviewed by a Hotels.com guest on Feb 13, 2009

In the third day of a 4-day stay, I lost my wallet with passport, credit card, all my identification. The staff was exceedingly helpful in making arrangements so that I had enough cash and had a passport to get home. The amenities were good, but the service set it apart.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.02.05
Recommended Trip type: Family "Fantastic"

Reviewed by Michael of Woodland Hills on Feb 5, 2009

Loved this hotel. Great room, great view, great location, very friendly service. Could walk to all Sydney attractions or easy access to transportation. We had the package with breakfast, it too was great.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.01.12
Recommended Trip type: Family "great location"

Reviewed by a Hotels.com guest on Jan 12, 2009

The location of this hotel was great. We could easily walk to Darling Harbor and tons of shopping. The hotel was very nice and our rooms were nice.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.01.12
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jan 12, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.01.11
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jan 11, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2009.01.10
Recommended Trip type: All Others "A great luxury hotel in the European tradition"

Reviewed by a Hotels.com guest on Jan 10, 2009

I had a wonderful room, with a well-equipped bathroom larger than my bedroom at home! Owing to the heat outside, I spent most of my meals in the hotel and did not regret doing so. The food was wonderful, and my waiter arranged for me to have vegetables to accompany my dinner and fruits for dessert, all magnificently prepared but not on the menu. Definitely to place to stay or recommend.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.12.15
Recommended Trip type: With Friends "Best Location"

Reviewed by Shawn of Las Vegas on Dec 15, 2008

The hotel was in the middle of the city on a very busy street. It was a great location with amazing sights around the city.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.12.03
Recommended Trip type: With Friends "Warning about Swissotel food service"

Reviewed by Richard of Los Angeles on Dec 3, 2008

I was in Sydney Australia to attend the Andre Rieu concert and had the opportunity to stay at the Swissotel in the CBD for nine days. The hotel is in a great location and the hotel staff was friendly and helpful. The hotel rooms were roomy and clean. Be warned, the windows in the rooms DON’T open and the air conditioning can be drafty. The beds were comfortable but the bedspreads had a look of not being fresh and looked worn. For the quality of this hotel I expected better. WARNING: If you need internet service I would suggest another hotel. Swissotel charges $9.95 for thirty minutes or fraction thereof or close to one-hundred dollars for a week. WARNING: The food served by the JPD restaurant needs to be reviewed by Gordon Ramsey or one of the top reviewers in Australia. I had two meals and both were substandard and lousy. Breakfast was overpriced and the eggs and sausage were stone cold. There are better options in the area or just a quick five minute subway ride to the Circular Quad area. The hotel is close to both the Saint James and Town Hall subway stations. Get yourself a seven day pass and you can ride the subways, buses and ferry’s all you want.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 3.0 Room Comfort
  • 3.0 Room Cleanliness
Swissotel Sydney 2008.12.02
Recommended Trip type: Family "Fantastic Hotel"

Reviewed by a Hotels.com guest on Dec 2, 2008

I stayed at a different hotel that was a "4 star" hotel prior to going to the Swissotel. What a difference! I know now that the other hotel was not even close to a "4-star". The Swissotel had wonderful and friendly staff members and the cleanliness and location exceeded my expectations. The staff even mailed my postcards/letters for me, and they supplied the postage as well! I would definitely recommend this hotel. For once, I was just as comfortable in the hotel room as I am at home.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.11.18
Recommended Trip type: Family "Nice Hotel"

Reviewed by a Hotels.com guest on Nov 18, 2008

We spent 4 days at the Swissotel after a 31 day cruise to Sydney. The hotel was modern and comfortable. The staff was exceptional. The location is in the business district which is walking distance to alot of attractions. The only negative is that the business district closes down by 6PM so you have to go elsewhere for dinner.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.11.17
Recommended Trip type: Family "Very nice"

Reviewed by Patricia of Oklahoma City on Nov 17, 2008

The room was very clean and attractively decorated - especially loved the bathroom. Location was excellent for great restaurants,ferries, aquarium, etc at the lovely Darling Harbor. Concierge also helpful.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.11.14
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Nov 14, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.11.09
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Nov 9, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.11.09
Recommended Trip type: Family

Reviewed by Ron of scottsdale on Nov 9, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.11.02
Recommended Trip type: All Others "Great hotel"

Reviewed by a Hotels.com guest on Nov 2, 2008

Hotel staff was extremely helpful and courteous. I would recommend this hotel to everyone and will definitely stay again.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.10.15
Recommended Trip type: With Friends "The best choice in Syndey!"

Reviewed by a Hotels.com guest on Oct 15, 2008

Right on top of the best shopping locations in Sydney. 5 minutes from everywhere you'd want to be. Excellent service! Restaurant in hotel is amazing, and the wine selection can't be beat. Don't stay anywhere but here!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.10.01
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Oct 1, 2008

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Swissotel Sydney 2008.08.13
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Aug 13, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.08.06
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Aug 6, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Swissotel Sydney 2008.07.23
Recommended Trip type: All Others "Don't pay for web access."

Reviewed by Paul of Austin on Jul 23, 2008

Be warned - the breakfast buffet is $30 and they try to charge $12.50 per hour for web access. The ANSWER - there is a great little coffee bar right off the entrance that does really good breakfasts, friendly staff,great coffee and has free internet!

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

Enter stay dates for availability (Enter your travel dates)

mm/dd/yy
mm/dd/yy
Adults Children
age 18+ 0-17