"Swissotel in Market Street Sydney"
The staff were very friendly and helpful. The location was great for the theatre and the restaurant meals were superbGenuine Hotels.com guest review
very good location. also very modern - very cold atmpsphere and decoration. Lobt ob 8-th floor. Charging almost 30 $ a day for wifi connection should extinct of this world.Genuine Expedia guest review
Nice hotel walking distance to everything. Spacious room with a great bathroom big enough for 2 getting ready at the same time. Staff was very helpful. Lobby bar was a nice place to have a quick bite/drink.Genuine Hotels.com guest review
"More like 3 star"
The hotel had a nice location but was not "5 star" quality. The first room they gave us was dirty. The room we stayed in had boring decor and there were things like broken tiles on the tub, cracked trimmings, etc.Genuine Hotels.com guest review
"awesome place and location"
One of the best hotels that I stayed at, the chocolates on the pillow was a nice touch.Genuine Hotels.com guest review
Very pleasant. Excellent service.Genuine Hotels.com guest review
"Great location with great hotel amenities"
The location is smack bang in the centre of Sydney's shopping precinct sitting literally above Myer. Westfield is just around the corner with the Harbour bridge and China Town only 10 to 15 minutes away on foot. The rooms itself are spacious and comfortable and have an impressive bathroom for the entry priced "Classic room" which is a welcome feature. […] Overall, one of the nicest hotels situated in one of the best locations I have stayed in in Sydney. Read moreGenuine Hotels.com guest review
Response by Swissotel Sydney Dear Vickie, Thank you for your wonderful comments regarding your recent stay with us here in Sydney. I am thrilled to read that our location and rooms made it one of your best hotel experiences here in Sydney and I hope we are able to welcome you back again soon. Warm Regards, Christian Hirt General Manager
We paid a really good price for our rooms. We had 6 people in 3 twin rooms. Service was great, facilities were great, it was a fantastic stay. We were there for my Hens night. They organised early check in and anything we ordered arrived in a jiffy! no complaints here :) Thanks for a great stay!Genuine Hotels.com guest review
Response by Swissotel Sydney Dear VioletFyre, It is wonderful to read that you all had such a great time with us whilst celebrating your hens, thank you so much for sharing this with us. I do hope we are able to welcome you back again very soon. Warm Regards, Christian Hirt General Manager
"One of the best stay"
Nice clean and kind staff there. Recommend to everyone. Even price is good.Genuine Hotels.com guest review
Wonderful experience and staff were very helpfulGenuine Hotels.com guest review
Response by Swissotel Sydney Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Christian Hirt General Manager
Fantastic service, staff very friendly and helpful. Rooms were clean and very quiet, probably the quietest room I've ever stayed in. Great location of hotel, right in the heart of shopping and close walk to Darling Harbour and Circular Quay. Would definitely return and recommend to others.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear KellyR, Thank you so much for your positive review from your recent experience with us. It is fantastic that you had such a great time whilst here in Sydney. I do appreciate the recommendation and hope we are able to host you again soon. Warm Regards, Christian Hirt General Manager
Pros: Clean, well presented rooms, excellent location, most staff polite. Cons: Disorganised. Room was not available on our arrival at 4pm. Didn't get to check in until 5.30pm. Room service took atleast an hour. Breakfast took even longer. After an hour of waiting, only half of what we ordered was brought up. Rang service desk to inform. Waited another […] hour and still no arrival of our remaning order, so we decided to just check out as our eggs and bacon were cold by that stage obviously. Atleast they granted us a refund for the breakfast though. Read moreGenuine Hotels.com guest review
Response by Swissotel Sydney Dear J.N, Thank you for providing such constructive feedback on your recent stay with us. I believe that it was the long weekend during the time that you stayed with us and as you experienced it was extremely busy with a lot of people checking in at the same time. We did roster additional staff over this period however, we are in the process of looking at this to ensure this does not occur again. I am happy to hear that you were able to enjoy the location and room that you stayed in and I hope we are able to welcome you back again soon. Warm Regards, Christian Hirt General Manager
"Central location, nice hotel"
Great location for city visit. Easy walk to Rocks, Darling Harbour, fine dining very close, and hop on/off bus almost at the door. Staff very attentive and helpful. Room large and very comfortable. Just needs some free wi-fi in the room for emails, it is available in the lobby though.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear P&D, I am so happy to read that you had such a nice time whilst staying with us recently! It is great that you were able to experience the hop on/hop off bus as I really believe that this is one of the best ways to see a lot of a city in a short amount of time. Our Swissotel Circle loyalty programme is free to join and provides free Internet access for the duration of you stay! I do hope we are able to welcome you back soon. Warm Regards, Christian Hirt General Manager
Great place to stay, close to everything. Great service!Genuine Hotels.com guest review
room was lovely, location excellent, staff friendly. Don't bother with the buffet breakfast, looked beautiful but nothing had flavour, I would recommend a quick walk across the street to the QVB for a cafe breakfast.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Gertie, I am so pleased to read that you found the room, location and service provided all of a very high quality, thank you so much for letting us know. I have passed on your comments regarding our buffet breakfast at Just pure bistro to the Executive Chef as we do believe in making sure all positive and constructive feedback is communicated. I do hope to welcome you back again soon. Warm Regards, Christian Hirt General Manager
Excellant location with very friendly staff. Rooms were very good without being brilliant. Would recommend for families wanting an easy access to darling harbour, the QVB and the mallGenuine Hotels.com guest review
"Smoking vs non-smoking rooms"
First room given was large but noticeably smokey even though I specifically asked for non-smoking. I asked for a different room and was put in a VERY small room though there was no odour. The hotel staff were VERY friendly and all genuinely greeted us as we walked throughout the hotel.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Somewhat satisfied, I am very concered to hear that you were allocated a smoky room as Swissotel Sydney is a 100% non smoking hotel and I can assure you that this is something that I will be looking into personally. I am happy that we were able to rectify the situation for you and that you found the service to be very friendly. Warm Regards, Christian Hirt General Manager
"Sweet As at the Swiss"
Excellent location, friendly & helpful staff. Our room was clean, bright and suited us perfectly, as we were not using the Hotel for anything other than sleeping and drinks at the bar. Our King size bed was super comfortable.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear McRobbie, Thank you for taking the time to provide feedback on your stay with us. I am very happy to read that you enjoyed your room and were able to spend some time in Crossroads Bar. Warm Regards, Christian Hirt General Manager
Great hotel. Friendly and helpful staff. Highly recommend .Genuine Hotels.com guest review
Good hotel, very helpful staff, special mention about the concierge, they really do go the extra mile for their guests. Great location, right smack city centre. One small quibble though - wifi is insanely priced.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Chrissy, Thank you so much for your feedback, the Concierge team were very happy to hear that they were able to make your stay very special. Our free to join rewards programme, Swissotel Circle, does provide complimentary Internet access to all guests and I do encourage you to sign up before your next stay with us. Warm Regards, Christian Hirt General Manager
"third time very lucky"
Our third stay & we had the best room yet. We also had a second room for our Daughter & family, they loved it as well. Grandie's loved the pool & spaGenuine Hotels.com guest review
That was really great stay. Great location, everything's in walking distance. The hotel and rooms were in very good condition. Good services but it could have been better for example Hotel was running out of sleepers for more than 2 days and there was no toothpaste in the rooms.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Milad, It is so good to hear that you had a really good stay with us! I am concerned regarding the lack of amenities in your room and will follow up the with appropriate departments. For any requests throughout your stay please contact our Swiss Service department who will be able organise immediately for you. Warm Regards, Christian Hirt General Manager
"Convenient, clean and comfortable - best Concierge"
Positioned in the heart of CBD shopping - hotel quiet, comfortable and clean. Concierge team (especially Ricky) deliver amazing lobby service and this great experience is the biggest reason I will be coming back to stay again though!Genuine Hotels.com guest review
great location & great service but tired & rundown room that was a bit dusty & had stains on the blind.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Stacey, I am so happy to hear that you enjoyed the location and high quality service that we aim to provide. If at any time throughout your stay there is anything we can do to assist, including servicing the rooms, please do not hesitate to contact Swiss Service by dialing 9 or pressing the Swiss Service button on the phone in your room. I hope to welcome you back to Swissotel Sydney again soon. Warm Regards, Christian Hirt General Manager
This was one of the best spots in Sydney I have ever stayed. I had my young family with me and everything was so easy! I'll be staying again!Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Guest, It is fantastic to hear that you had such as great time during your recent stay with us. As a family friendly hotel, we aim to provide the highest service level to all guests from the young to the young at heart! We look forward to welcoming you back again soon. Warm Regards, Christian Hirt General Manager
Great Location, staff were more than happy to make our stay pleasurable.Genuine Hotels.com guest review
"Great Beds & location"
The room its a bit small though(king bed single room)Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Guest, Thank you for your comments on your recent stay with us. I can assure you that we do take all positive and constructive feedback seriously and into consideration. If you are looking for a larger room, perhaps I can suggest an Executive Room or Suite for your next visit to Swissotel Sydney. Warm Regards, Christian Hirt General Manager
Hotel was above my expextations in every way, great service great stay amd a great timeGenuine Hotels.com guest review
Short walking distance to many attractions. Hotel was clean, quiet and beds were comfortable so we had a good night sleep.Genuine Hotels.com guest review
"Resturant / Cleaning of room"
I found that the hotel was in an excellent position and generally a nice hotel. I did not find the dinner service to be very efficient. In fact was slow. Dont know if this was meant to be part of the resturant experience, however my meal and that of my childrens as an end result was not very appertising.Genuine Expedia guest review
Response by Swissotel Sydney Dear Guest, I am very happy to hear that overall you had a lovely time whilst staying with us. It is a shame that your dinner experience did not match the rest of your stay and I have sent your comments to the Director of Food and Beverage for review. Warm Regards, Christian Hirt General Manager
"Close to shopping"
Very good location. Friendly people. Beautifull hotel and great spa. Quiet barGenuine Expedia guest review
So close to everything but very quiet. Staff helpful. Loved the restaurant food delicious staff fantastic The breakfasts were perfectGenuine Expedia guest review
The hotel was central to everything we needed, the staff were second to none and very helpful and pleasant. The rooms were a bit tired and dated but very clean. If I go back to Sydney I would consider staying here again and would recommend it.Genuine Expedia guest review
Response by Swissotel Sydney Dear Guest, Thank you for providing feedback on your recent stay with us. I am very pleased to hear that you found the service provided of a high quality and that you would consider staying with us again if you do return to Sydney. Warm Regards, Christian Hirt General Manager
Had a fantastic stay in Sydney, swissotel is very well locatedGenuine Expedia guest review
"Easy, clean, convenient"
Location was good, right in the centre of city. Staff amiable and efficient. Room was good size, clean and comfortable. Good value for money overall. Will stay there again if traveling to Sydney on biz or leisure.Genuine Expedia guest review
Response by Swissotel Sydney Dear Christian, It is so lovely to hear that you had a memorable time whilst on your trip to Sydney. I do hope you are able to stay with us again very soon. Warm Regards, Christian Hirt General Manager
"Most unprofessional staff"
Unprofessional staff at front desk and I had to ask if they can help me. Did not greet or said welcome to their hotel. All they were interested was selling morning breakfast. After checked-in with great difficulty, they handed over cards and asked us to go 16th floor. No assistance offered. Never recommend even my enemies to this hotel.Genuine Expedia guest review
Response by Swissotel Sydney Dear Mohan, I can assure you that this is not typical of the high level of service that we aim to provide to each and every guest here at Swissotel Sydney. Your feedback has been passed onto the Rooms Division Manager for investigation. I hope we are able to host you again in the not too distant future. Warm Regards, Christian Hirt General Manager
Hotel is overrated as luxurious, it has been renovated in the lobby, yet the room is just standard. The toilet flush didnt work properly, not toothpaste and no bathmat in front of the shower. Surprisingly as a city hotel, there's no indoor pool to be enjoy especially it was pouring on the day we stayed there. So for us, it was an average hotel, nothing […] special or luxurious about it. Read moreGenuine Hotels.com guest review
Response by Swissotel Sydney Dear Guest, Thank you for providing feedback on your recent stay with us. I hope during your stay you were able to utilise our Swiss Service department who, as the central point of contact at the hotel, would be able to assist you with any problems that occur such as the toilet or replacing amenities. Warm Regards, Christian Hirt General Manager
Love the hotel, it's location is superb and the quality of room and facilities superb. Only things of concern were the lift waits ( are 3 lifts and were so busy wait times were upward of 10 mins at times) and the overnight room service menu ( there is little on it, it took 45 mins to deliver a cheese plate and garden salad, the salad was extremely poor […] with limb lettuce leaves , a few half cherry tomatoes and some onion rings for $19 and the cheese plate was delivered without its crisp reads or bread - we had to phone to get these and wait smother 15 mins). As long as you don't want overnight food it's fine. Read moreGenuine Hotels.com guest review
Response by Swissotel Sydney Dear Lesley, Thank you for taking the time to provide feedback on your stay with us whist you were in Sydney. It is a concern to me that you experienced such issues with our room service and I have passed on your comments to the Executive Chef and Director of Food and Beverage for immediate review. Warm Regards, Christian Hirt General Manager
"Great hotel, close to everything in CBD."
Concierge very helpful, all staff friendly and accommodating. Happy hour at the bar from 5-7 half price drinks Mon-Fri, good atmosphere, music Friday night! Restaurant meal was a big disappointment but many food spots close to hotel, short walk to George St, lots of restaurants to choose from. Highly recommend this hotel.Genuine Expedia guest review
"Nice hotel in the heart of the city"
Very good location. Staff friendly and helpful. Room comfortable. Would go again if in Sydney.Genuine Expedia guest review
"Convenient location and great place to stay"
About our fourth stay at this hotel. Service was ok. Lifts were incredibly slow. Had dinner in the restaurant and the service was appalling.Genuine Expedia guest review
Response by Swissotel Sydney Dear Karina, Thank you for your feedback regarding your recent stay with us, I am so happy to hear that you continue to return to Swissotel Sydney It is a concern that on this stay that you found the service to be not what is has been previously and I can assure you I have sent your comments regarding Just pure bistro to the Director of Food & Beverage for review. I hope we are able to welcome you back again very soon. Warm Regards, Christian Hirt General Manager
"A touch of class in Sydney"
We were welcomed warmly and found the hotel to be comfortable with friendly staff and good food.Genuine Expedia guest review
Very Good. Beds too soft.Genuine Hotels.com guest review
Enjoyed the stay,very convenient to trains and shopping.will stay againGenuine Hotels.com guest review
"Excellent service and best inner city location"
We had a great time. The Hotel is very well located in the CBD for both business and shopping. We travelled with a group of friends and found the Hotel bar an excellent place to meet, have a drink and a catch up after we had all been out and about in the city.Genuine Hotels.com guest review
Response by Swissotel Sydney Dear Linda, It is wonderful to hear that you and your friends had a great time with us on your recent trip to Sydney. On your next visit, make sure you visit Crossroads Bar during happy hour after spending the day in our beautiful city. Warm Regards, Christian Hirt General Manager
"Excellent hotel right in the CBD"
Great hotel. Very comfortable rooms. Highly efficient and courteous staff. Delicious High Tea each afternoon.Genuine Expedia guest review
"Great Location for shopping"
Had a great time, too bad about the Sydney weather! Did lots of shopping, visited the Rocks Market, Circular Quay, Darling Harbour & Manly.Genuine Expedia guest review
Great location - central to shopping precinct / State Theatre.Genuine Hotels.com guest review
"Great location, very comfortable."
Stayed at the hotel over night. Staff are very helpful and polite. While we didn't have time to enjoy the facilities, we did enjoy the view and the excellent breakfast. Rooms are modern and clean and the bed comfortable. Strongly recommend the hotel.Genuine Expedia guest review
"Great location, great staff"
We were blown away by the greeting we received, friendly professional staff. We were upgraded into an Advantage Room and were very pleased as to how much room there was. The room was clean and the facilities great.Genuine Expedia guest review
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