All hotels in Sydney, New South Wales, Australia
1 room, 2 adults
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68 Market Street, Sydney, NSW, 2000, Australia, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 1,290 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.7
4.0 / 5Excellent
"Excellent Stay!"
Fantastic!
Genuine Hotels.com guest review
1 night trip Apr 4, 2014
A Traveler
US
5.0 / 5Outstanding
"wonderful hotel"
very convenient to darling harbor and shopping. quiet room and very clean. staff couldnt have been more helpful.
Genuine Hotels.com guest review
5 night trip Mar 14, 2014
bob and maureen
US
4.0 / 5Excellent
"Review"
Hotel was nice and centrally located. Hotel did not provide an early checkin as requested. Therefore, I had to room around the city all day after a 14 hour flight. They said they would call me when the room was ready and never did. I do not like false promises.
Genuine Expedia guest review
Other trip Mar 20, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel, centrally located"
This hotel was very nice and comfortable. Considering the cost of the room, the wifi could have been free, as it is in other hotels. The food prices in the hotel are very expensive, but since the location is within walking distance to many eateries, there is less expensive fare to be found. I would consider staying here again.
Genuine Expedia guest review
Other trip Mar 12, 2014
Carol
US
5.0 / 5Outstanding
"Great hotel in the center of CBD and shopping."
Great shopping malls within one block. Good restaurants. The hotel was near and within walking distance of everything one would want to do in Sydney. Only problem, booked through Expedia for room with two beds for three adults, and when we arrived we were shown to a room with a king sized bed. This was quickly corrected however, and all was well. Highly recommend this hotel for its location and friendly staff.
Genuine Expedia guest review
Other trip Mar 7, 2014
Thomas
US
5.0 / 5Outstanding
"Wonderful Experience"
Clean and modern hotel. Staff very responsive and helpful. All expected amenities were furnished. Close to shops, train station, and a 20 minute walk to Darling Harbor, the Rocks or Circular Key. Bed was soft but comfortable. Would not hesitate to stay here again.
Genuine Expedia guest review
Other trip Feb 7, 2014
Casual Kid
US
5.0 / 5Outstanding
"Thinking outside the box""
Great hotel! Did not expect to find a "lobby" on the 8th floor but once located it was check in as usual. We took advantage of the concierge and highly recommend this caring staff. They suggested wonderful restaurants and steered in in the right direction for shopping requests. They really provided that extra caring in looking out for our group. The Swissotel's downtown location is perfect for sightseeing and shopping. And I suggest you spend the extra money for the executive bookings with rooms on upper floors and a business center at your disposal.
Genuine Hotels.com guest review
2 night trip Jan 26, 2014
Richard Wauer
US
5.0 / 5Outstanding
"next to the Skywalk tower"
Great service and very responsive to all my needs. Even weighed my luggage so I didn't have to unpack at the airport!!
Genuine Hotels.com guest review
1 night trip Nov 4, 2013
D. Krepp
US
4.0 / 5Excellent
"overall great stay"
Everything was great about the hotel, especially the front desk. The hair that was not mine on the "new" towels was not so great. Nor was the flooded bathroom every time I took a shower. Otherwise, the location was pretty great too.
Genuine Hotels.com guest review
2 night family trip Sep 29, 2013
A Traveler
US
4.0 / 5Excellent
"Good 4 star hotel, but not a 5 star"
We spent a night to catch a flight the next day. Good 4 star hotel, but not a 5 star like the Shangri-la or Four Seasons. Rooms are clean, but decor older than others. Location is good for CBD, but has no views of the city. It is a 10 minute walk to circular quay as well as darling harbour. Great shopping next door. Price was very good for the value.
Genuine Expedia guest review
Other trip Oct 7, 2013
Renato
US
5.0 / 5Outstanding
"Downtown business trip"
Superb location for a business trip in Sydney. Everything is within walking distane, from the CBD to Circular Quay and Darling Harbor. Great park two blocks away for a run or walk. Trains and busses also within a block or two.
Genuine Expedia guest review
Other trip Sep 30, 2013
christina
US
5.0 / 5Outstanding
"Swissotel at Sydney"
Very convenient to all of downtown Sydney's tourist activities.
Genuine Expedia guest review
Other trip Aug 29, 2013
Mike
US
5.0 / 5Outstanding
"Great stay in Sydney!"
Hotel is right in the middle of the city. Surrounded by a bunch of shops! And if you don't mind walking it is walking distance to all the key tourist spots. I walked to The Rocks, Darling Harbor, The Harbor Bridge, Circular Quey, Sydney Opera House and Chinatown and Paddys Market. OHH YEA also the beautiful botanical gardens :) woke up early and went for a run every morning I was there through the gardens. The hotel staff always very helpful with directions. And the bed and pillows are magical :) sooo comfy!!
Genuine Expedia guest review
Other trip Aug 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice location, close to the QVB, shopping mall."
Nice location, close to the QVB, shopping mall, walking distance to sea food market.
Genuine Expedia guest review
Other trip Jul 20, 2013
Roger
US
5.0 / 5Outstanding
"Terrific Oasis in Sydney's Best Area"
Sydney is a vibrant city and the Swissotel is perfectly located for easy walking to Darling Harbor, Chinatown, Circular Quay (for catching ferries to the Taronga Zoo, Manly, and suburbs--do these local ferries instead of the tours). The Opera House and the Royal Botanic Garden are also within walking distance. The Swissotel is a lovely, calm retreat after a busy day of sightseeing. The staff is very friendly and helpful; they offer terrific suggestions and address any problems swiftly. I would stay at any Swissotel anywhere else in the world for their exceptional quality of service and accommodation.
Genuine Expedia guest review
Other trip Jul 18, 2013
Cynthia
US
3.0 / 5Good
"Only so so for the brand name and price.."
This place although in a good location really does not live up to the Swissotel name. Our room had bubbly carpet and it really was quite old in style. The hotel staff were decent but not overly accommodating. The hotel also has a funky double elevator situation from the street mini lobby to the main lobby which is just annoying.
Genuine Hotels.com guest review
7 night trip with friends Apr 24, 2013
A Traveler
US
4.0 / 5Excellent
"Great stay"
Enjoyed our stay in this hotel. I have been to Sydney a few times and I can't imagine a much more convenient location if you are looking for a good central locale and the best shopping venue. The quality of the hotel overall was 5 star. I would not pay for any more and would not settle for less. Clean, quality and reasonably priced. Certainly there are 5 star hotels in Sydney for those who want the very best, however for the average traveler this is going to do the trick.
Genuine Hotels.com guest review
4 night trip Apr 23, 2013
A Traveler
US
5.0 / 5Outstanding
"A great stay"
The Swissotel staff could not have been more friendly or accommodating. Room was pleasant and the location very convenient and an Circular Quay was close and easily accessible by public transportation.
Genuine Hotels.com guest review
3 night family trip Apr 11, 2013
A Traveler
US
5.0 / 5Outstanding
"It will be nice to have free internet"
Nice and convenient. Location is perfect and close to all shops, restaurants and tourist attractions. The only bad thing is that you have pay for Internet access.
Genuine Expedia guest review
Other trip Mar 7, 2013
Bruce
US
5.0 / 5Outstanding
"perfect sydney hotel"
excellant hotel and staff...
Genuine Hotels.com guest review
1 night trip Mar 3, 2013
A Traveler
US
5.0 / 5Outstanding
"Experience the warmhearted greeting!"
The reception staff who greeted us at check-in welcomed as if long lost friends or family returned, and all the restaurant staffs were superbly kind with smile. The rooms we stayed was a classic type and the interior was very simple and minimumly furnished. But that gave us more space, and the two full size beds fit for a family of four comfortably. I recommend for a family of four, no need to book two rooms or a family suite.
Genuine Expedia guest review
Other trip Feb 17, 2013
rh
US
4.0 / 5Excellent
"Well Located"
The hotel is well located in the central business district of Sydney. The St. James metro stop is within walking distance to the hotel. We paid $15 for two people to ride from the international airport to the St. James metro stop. And then walked to the hotel in about five minutes. The hotel is close to superb shopping and lots of eating establishments. The Westfield mall has tons of places to eat.
Genuine Expedia guest review
Other trip Jan 16, 2013
A Traveler
US
3.0 / 5Good
"Not worth the money"
Was an OK hotel not excellent and not worth the price. cups and glasses not clean and smelly. pool water too cold to swim, even in the summer. Although we paid the higher price but were treated as a low paying guest intitially. Had to fight for my rights! very small refrigerator, that was leaking throughout the stay. Not a visible alarm clock! Couldn't see the time. small lobby with no place for sitting The lobby smelled and I even informed the front desk when passing through. NO INTERNET even in the lobby was the biggest set back of such an expensive hotel. Probably suitable for business visits, where company pays the bills.
Genuine Expedia guest review
Other trip Jan 5, 2013
loved sydney
US
5.0 / 5Outstanding
"Great hotel for a family in central city location"
Great hotel for a family of 4. The pool was a nice amenity to have although the water was a little cold. The central location is convenient for many activities such as those at Darling Harbour. The monorail is close and very user friendly. The down side of the central city location is that the streets and sidewalks are often very busy and crowded. Quality of hotel was excellent and service was very good. Parking is a bit inconvenient and we would recommend not using a car to/from this location.
Genuine Expedia guest review
Other trip Jan 2, 2013
A Traveler
US
5.0 / 5Outstanding
"amazing hotel for vacationing to sydney!"
the hotel staff is so friendly from the time you arrive til the time you leave. if you are on vacation the service desk downstairs is always willing to help or call any tour or airport if you need them to. the hotel an the room was more than what i expected it to be! it is in the best location for being on vacation, you can basically walk to any place.the street and sidewalk is very busy where the hotel is located only because the shopping centers are right there. if your looking for a place to eat nick's seafood(in the darling harbour) is amazing-the service desk may have coupons for free dessert but the restaurant can be expensive but the food is worth it!! also try the black bird it is right above nick's!!
Genuine Expedia guest review
Other trip Dec 18, 2012
Kate
US
5.0 / 5Outstanding
"Great location"
Outstanding location in central business district with easy access to everything. Superb staff, top to bottom. We'll be back.
Genuine Expedia guest review
Other trip Dec 9, 2012
A Traveler
US
5.0 / 5Outstanding
"Great hotel for spending vacation for family!"
All the stuff were very friendly and nice. We had some miss communication but still people tried their best for us which was very nice for us during our stay!
Genuine Expedia guest review
Other trip Dec 2, 2012
Moon girl
US
4.0 / 5Excellent
"Less than expected"
Have stayed @ Swiss hotels before this does not make the grade. Concierge desk was not helpful with incorrect info, baggage handlers could not understand directions, reservations was a disaster. Room was clean but small, parking for $55. Per night was over the top.
Genuine Hotels.com guest review
3 night trip Nov 18, 2012
Mr. K
US
5.0 / 5Outstanding
"Perfection"
We loved everything about our stay at the Swissotel for 11 nights. Our room was on the 15th floor, with the Sydney Tower outside our window. The location is perfect, in the heart of downtown Sydney. Spacious and clean room with an outstanding bathroom. Every member of the staff provides first-class service, and everything you need is located within. Recommended without hesitation.
Genuine Hotels.com guest review
11 night family trip Oct 12, 2012
Joan S
US
4.0 / 5Excellent
"Perfect location for sightseeing!"
Rooms are nice, the hotel lobby is on the 8th Floor, and all rooms are above that, so you pretty much have an awesome view whatever floor you are on. The Crossroads bar has recently been renovated, and seems a lot more secluded/private now than it used to be, good for an evening nightcap. In the heart of the CBD, this hotel is in a great location for those wanting to see and get around Sydney. 10 minute walk to the wharf where you have the Opera House, view of the Bridge, countless bars/cafes/restaurants and regular ferries going out to Manly Beach, Taronga Zoo.. etc.. Across from the hotel entrance is the Queen Victoria Building (QVB), walk through there for 5 minutes to get to the subway/train station, which has trains every 3-4 minutes or so going out to Bondi Junction, use this to get you within 15 minute walk of Bondi/Coogee/Tamarama beaches.. Perfect for shopping as well with entrances to the mall(s) in nearly every direction! Wireless internet cost is steep!! $25 for 1 day, but it's a little better if you are there for a while, you can choose the 7 day option for $70. To me that seems at least a little more acceptable, still harsh though!
Genuine Expedia guest review
Other trip Oct 20, 2012
A Traveler
US
4.0 / 5Excellent
Happy with our stay especially the front desk staff. Had to call almost every day of our 8 day visit to get our room cleaned as no service and it was late afternoon. Dissapointed that there was no turn down service.
Genuine Hotels.com guest review
Other trip Oct 8, 2012
A Traveler
US
5.0 / 5Outstanding
"Central to all exciting points of interest."
Excellent, all staff very friendly and most helpful in all ways. Beds very clean and comfortable, no noise; absolutely excellent stay. Restaurant good, breakfast excellent.
Genuine Hotels.com guest review
Family trip Oct 1, 2012
Gail
US
5.0 / 5Outstanding
"Great Location"
Great Hotel right on Market St. Great Area
Genuine Hotels.com guest review
Other trip Sep 16, 2012
June
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good location"
so far so good
Genuine Hotels.com guest review
2 night family trip Jul 24, 2015
Felix
AU
5.0 / 5Outstanding
"Beautiful Hotel in the middle of Sydney CBD."
The Hotel is beautifully designed, our room was nicely laid out with a large bathroom. The cityscape views were good and the location is central to everything, especially if you are into shopping. Easy walking to 3 train stations, Circular Quay and Opera House or Darling Harbour. The staff were friendly and efficient. We had a previous booking for dinner elsewhere so cannot comment on the food.
Genuine Hotels.com guest review
1 night romance trip Jul 19, 2015
Ian
AU
5.0 / 5Outstanding
"Great stay"
Very nice hotel in middle of the sydney cbd. Very very good location close to everything the staff here is awesome and breakfast was nice but the resturant is bit too small compaired to other hotels.
Genuine Hotels.com guest review
1 night business trip Jul 17, 2015
Kyung Won
AU
4.0 / 5Excellent
"One night at the Swissotel"
Perfectly located to attend a show at the State Theatre and enjoy a little city shopping. The room was wonderfully comfortable and I was delighted to be able to check before midday. The only complaint would be about the weather and the hotel even covered that with a loaner umbrella.
Genuine Hotels.com guest review
1 night trip Jul 17, 2015
Sally-Ann
AU
4.0 / 5Excellent
"One night getaway"
Room was modern and very comfortable! Great bed and great shower! Very convenient as we were seeing a show at the State Theatre across the road.
Genuine Hotels.com guest review
1 night romance trip Jul 17, 2015
A Traveler
AU
5.0 / 5Outstanding
"great location and friendly staff"
The hotel is very comfortable and I had a good night sleep
Genuine Hotels.com guest review
1 night business trip Jul 14, 2015
Jenny
AU
5.0 / 5Outstanding
"Top Hotel for family holiday"
The hotel staff were very friendly and helpful. The room was a good size for 4 adults. Swisshotel is very close to a wide range of shops and attractions. I would stay here again. Thanks.
Genuine Hotels.com guest review
3 night family trip Jul 1, 2015
Karyn
NZ
5.0 / 5Outstanding
"Good location! Renovated room! Great value!"
Very convenient location! Next door is myer and Westfield is surrounded! The room is newly renovated and fabulous! Close to city free shuttle & walk to everything! Highly recommended to those who want to stay in the city centre!
Genuine Hotels.com guest review
2 night trip with friends Jul 12, 2015
A Traveler
AU
4.0 / 5Excellent
Overnight stay with 3 kids, comfortable and clean
Genuine Hotels.com guest review
1 night family trip Jul 11, 2015
A Traveler
AU
3.0 / 5Good
"A Great Hotel that is let down poor service"
We stayed with our family for 2 nights and are familiar with 5 star stays and service standard Worldwide:Pros: Room cleanliness, pillow menu, Nespresso machine, comfortable bedding,the city views from level 20,hotel location, front desk service, bar staff, breakfast menu variety, pool and gym area clean and modernCons:Parking upon entry a nightmare on Market Street, Parking cost $60 via Wilson's with concierge parking or $35 self parking. Online we secured SECURE HILTON parking 100metres away on 259 Pitt Street with an online booking for $19.99 per night online, the concierge was unhelpful and reluctant to book tickets prior to our stay and was unhelpful in terms of his knowledge of what was happening in Sydney, we had to load our own bags onto a trolley in the rain because the doorman left us to attend another person, upon entry to our room not enough towels and toiletries left for a family of 4 we needed to call for this and the wait times were substantial, inappropriate door staff on the Saturday made immature and inappropriate comments to our teen daughter which made us feel very uncomfortable entering and exiting the building, foyer toilets were unclean, upon leaving bag collection was appalling we waited over on hour for someone to collect them from our room. With some adequate training and extra service staff this would vastly improve customer service.
Genuine Hotels.com guest review
2 night family trip Jul 10, 2015
Tracey
AU
5.0 / 5Outstanding
"Beautiful rooms, great location"
We stayed one night & found the Swissotel to be beautifully appointed & centrally located. The only letdown was the pillows, but everything else was faultless.
Genuine Hotels.com guest review
1 night romance trip Jul 3, 2015
A Traveler
AU
4.0 / 5Excellent
"Good"
good location, good services for a 5 stars hotel
Genuine Hotels.com guest review
1 night family trip Jul 10, 2015
Angela
AU
5.0 / 5Outstanding
"Nice Hotel, Happy Staff"
The hotel is centrally located. Staff is friendly and helpful. The room is large and comfortable. The housekeeping is a bit slow if you need them outside normal cleaning time but this is not a big issue. I am overall very happy with my stay. Staff wears a smiling face all the time. Will not hesitate to recommend the hotel to my friends.
Genuine Hotels.com guest review
3 night family trip Jul 5, 2015
A Traveler
AS
5.0 / 5Outstanding
"Great Hotel in the middle of everything!"
We had a fantastic family holiday with friendly staff in the middle of Sydney City
Genuine Hotels.com guest review
2 night family trip Jul 6, 2015
Trichy
AU
5.0 / 5Outstanding
"Great Stay - Overall"
Went over to Sydney with my family for 5 days and stayed in an Executive Room on Level 24. Overall, we were extremely pleased with hotel. All the staff were friendly and very accommodating. The rooms were clean, modern and comfortable and the little touches like the pillow menu were great. The only areas we would suggest the hotel could improve upon would include: 1. some of the hot breakfast foods (level 9) were dry (on some days) even though we should not complain because the hot breakfast was provided complimentary; 2. the drink waiters in the lobby bar perhaps took a bit long to come and serve us, even though we found them polite and friendly when we finally got served; 3. sleeping on a double bed (with the wife) and 2 kids in the other bed, I couldn't help but feel the bed slanted into the centre slightly (ie. it felt the bed had a dent in it caused by hundreds of guests sleeping in the middle of the bed) These are minor issues and perhaps the only reason why I would not rate the hotel 10 out of 10. On balance I would give our overall stay 9 - 9.5 out of 10. I would have no hesitation in recommending this hotel and we would definitely go back to the same hotel if and when we get back to Sydney for another holiday.
Genuine Hotels.com guest review
5 night family trip Jun 28, 2015
John
AU
5.0 / 5Outstanding
"A Great Concierge"
We stayed in the hotel for five nights while I was receiving treatment at a nearby hospital. We have stayed before at the Sydney and Singapore Swissotel and have been impressed with the chain. We used the valet parking on this trip and because of medical appointments sometimes needed the car to be brought around three times in one day. The service with this was wonderful. We were particularly impressed with the concierge, Clifford who went out of his way to assist us. We hope he has a bright future in the hospitality industry - he certainly made our stay very pleasant.
Genuine Hotels.com guest review
5 night romance trip Jun 28, 2015
Jennifer
AU
5.0 / 5Outstanding
"Excellent Stay"
Excellent location, many good restaurants and shops nearby. Friendly and helpful staff, room is spacious and comfortable. Would stay here again next time!
Genuine Hotels.com guest review
4 night family trip Jul 1, 2015
A Traveler
GB
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