"Not So Great.....Overated & Stuffy...Hidden Pond is much better"
08/27/14 Robert W Charlotte, North Carolina
We visit Kennebunkport frequently from North Carolina and have stayed at most all of the resorts. We had never stayed here but had heard and read great things so we spent 2 of our 7 nights in Kennebunkport at the White Barn. What a complete disappointment. At almost 900.00 a night I expect Ritz Carlton level service, but our experience was anything but that. We were arriving at the Inn an hour earlier than check in time which is 3 pm, so we called that morning to make sure that was ok. We were told the room would most likely be ready and of course when we arrived at 2;10, we were sent away. With proper notice of an early arrival and a 11 am mandatory check out, it looks like management failed to prioritize having the room ready- STRIKE 1. When we did finally get to the room, it was nice, the mattress wasn't the quality I would have expected nor the linens. No real issues with the room. We proceeded to the pool where it looked like it hadn't been cleaned in hours, dirty towels lying around, food and beverages left and ignored for hours, very disordered. When we were leaving it looked as though someone was coming in to clean the area, again 2nd strike and bad impression. We dined in the restaurant that evening and had the Chefs tasting dinner. It was ok, the service again was not friendly or welcoming and very stiff. The piano was lovely though and the piano player was by far the only one smiling and friendly. Earth and Ocean offer the same quality of food for half the price with much better service and much better food quality. The following day we decided to dine off site for dinner and wanted to go to the bar to get a drink prior to leaving for dinner, we were stopped short of the restaurant and my husband told he couldn't go to the bar to retrieve a drink in shorts. OK I get it, you have a dress code, but the bar is at the front door of the restaurant he was only ordering and not staying, but that was not allowed. Why in the world would you not offer to take his order and send it to the library for us to enjoy prior to dinner, no offer was made and we were pushed away as though we were criminals. So we had to go off property to have a pre dinner drink- that was ridiculous.Strike 3. We spent close to 3 k in the two nights we were at this establishment and it was nothing shy of a bad experience. My advice to anyone reading this review is to spend your dollars at Hidden Pond, Tides Beach Club or Cape Arundel Inn. All of these properties are much better in service, value and quality. You will spend 2/3 of the money and have a much better experience. Hidden Pond cant be beat on any level including Ritz Carlton, too bad they were full or we would have stayed there and checked out early of White Barn( trust me we tried). Hopefully this review will be a wake up call to the White Barn, friendly and smiling goes a long way.
"Tasting menu was awesome. "
My wife and I had the nine course chefs tasting menu with wine pairings. Awesome. Don't eat all day before you go. The atmosphere was great with a pianist roving a nice background. The service was perfect. The entire experience was unforgettable.
08/19/14 mikeyf1975 new York
I have visited the White Barn Inn every year at Prelude(a special holiday celebration to kick off the season). I have struggled to write a review for this hotel because no words could convey the warmth, beauty and elegance at the barn. It is the perfect balance of classic and cozy. Every room, every common area, every picture and painting are the places I dream of when reminiscing of my happy place. Every member of the staff are now like family. Corinne the inkeeper ensures every moment spent in the charming town of Kennebunkport is filled with delectable dinners, happy holidays and mini adventures. No request is too extreme and no question goes unanswered. Her attention to detail and genuine care makes each stay a holiday. The dining room is nothing short of Wonderland and every guest dining feels like they have entered a fairy tale. And the happy ending is the food! Jonathan Cartwright is a master of flavor, creating complex masterpieces with local ingredients. When most tourists visit Maine they search for the perfect lobster roll...skip the roll and upgrade to Chef Cartwright's lobster fettucini...one of the most delectable dished this persnickety eater has ever tasted. Every time I visit I book the next trip before I leave to ensure there is something to look forward to. Quite simply when I visit the barn I am home.
"Overrated, Overpriced Restaurant"
08/18/14 TripMemberShavertown Pennsylvania
Our hotel personnel recommended that we have dinner at the White Barn Inn, Kennebunk, during our recent vacation stay in Ogunquit, Maine. A credit card is required for a reservation and if not cancelled within a certain timeframe, a penalty fee is charged. We usually choose fine dining restaurants and had never encountered this before. The restaurant has little ambience and it would best be described as rustic. My wife ordered Gray Goose vodka straight up. She received a martini glass that was only half full and tasted what would be a watered down Gray Goose. To add insult to injury, we were charged $20.00 for that drink. We decided to have two price fixed meals that included an appetizer, entrée and desert, in addition to a glass of wine for each course, selected by the wait server. Of the six total glasses of wine selected, only two were drinkable. The others were truly poor quality glasses of wine. The appetizers were extremely small, mine was literally the size of a quarter. The entrees (lukewarm) were mediocre and featured very small amounts of vegetables. My wife had five peas on her plate! The desert choices were mostly crème based and both of our choices turned out to be bland and tasteless. The cost of the meals and the wines was $334.00, with a total cost of $405.00 for the complete experience, not including a gratuity. Obviously, the cost of the meal was grossly overpriced. In addition we felt that the staff at the restaurant was arrogant and condescending. A simple request to move to another table, (the sun was shining directly in my eyes), was met with annoyance even though the restaurant was half empty and remained so for our entire dinner. We have nothing positive to say regarding our dining experience, and would certainly not recommend this restaurant to anyone.
"The best BnB experiences..."
08/17/14 amai1110 new york
We went to Kennebunkport for a quick weekend getaway and had the best time at this inn. The room was beautifully decorated, loved the fireplace and the hot tub. The Inn offered a lot of different services, one of them being a couples massage. It was great! Would definitely go back.
"Cozy,Classy relaxing and Beautiful"
08/14/14 HonestChap17 Providence, Rhode Island
Stayed here for a 2 day package getaway for our anniversary. 1 night included dinner .Quaint old room with a touch of class. Felt like we were in France. Only downside. We had Friday dinner reservations, every night was booked. Billy Joel was there Saturday night. We felt bad for him because the piano player was playing his songs. Other than that it would have been awesome to meet him. The area is Beautiful in the fall. Chill in the fresh,clean air. Nice little shops,cafe send bars near by. Great Place
"luxury at it's best"
08/10/14 lb121 nyc
We have the pleasure of staying in one of the cottages - the location was just perfect so private an quiet and right on the Kennebunk river, talk about views! The cottage was more than we hoped for. The bathroom is huge with a true soaking tub, shower for 2 and great lighting! The sitting area has a beautiful stone wood burning fireplace too bad it was summer I would have loved to use it. The bed was very comfortable and there are 2 sitting areas in the cottage. Did I mention 24 valet is available for the cottage too. When we arrived there were lovely treats and cold beverages waiting for us plus you are welcome to enjoy afternoon treats at the main inn. I would never expected such luxury in a small town like Kennebunkport. We will be back to warm up by the fireplace.
07/24/14 Nicole S Armonk, New York
The location of this hotel could not be better - we walked to both the beach and into the town of Kennebunkport which were amazing. The hotel itself is expensive and seems to enjoy its Relais and Chateau status, but having stayed at 2 other R & C properties this summer, this one does not compare. The room was run down and although not dirty, it was not particularly clean. I realize that old inns have a certain "old charm," but this one just felt dated and in desperate need of a renovation. Continental breakfast was included in our room rate, and we found it to be heavy, with extremely limited choices. We did not eat in the restaurant which I know is a big draw for the hotel b/c my husband had not brought a jacket (for the beach in July) which was required (we were not informed of this in advance). In all, it was not worth it and we will not return.
07/24/14 LesleyDick England
We booked this hotel as part of a trip to celebrate my birthday ( a momentus one!) and it was the only one which disappointed. We certainly received real American hospitality from others but here we were given Room 9 which must (at least I hope) be the smallest and most ill-equipped in the hotel. On arrival there was a half bottle of sparkling wine and a few nibbles but when looking around for somewhere to sit and enjoy there was only a dressing table stool or hard window seat in front of the air-conditioning unit. Hardly 5 star furnishings. The room was in the eves and the only approach to the bed was by bending at a 45degree angle or being three foot tall. I hate to think what would happen if you woke in the night and forgot to duck!!!! We discussed our dissatisfaction with the management on duty and were offered the Blue Suite at an additional cost of $100 a night. We declined this offer as we felt that the first room was not fit for purpose and eventually they agreed to provide the suite free of charge. At no time during our stay did any member of senior management approach us to discuss this. Whilst we were happy with the change of room there is no way I would have been willing to pay the upgrade fee nor indeed the full cost as the decoration and fittings are very tired with stained chairs and carpets, leaking taps and a strange noise emanating from the fireplace. On a positive note the reception staff and junior management were extremely friendly and efficient. Thank you. We feel this hotel is perhaps living on past glories and does not equate with European 5 star standards. I would not recommend this hotel as I feel until it improves its maintenance programme there are far superior establishments in the area which offer better standards and value for money.
"Just a perfect place"
07/22/14 philip w Great Neck, New York
How do you define perfection? The White Barn Inn in Kennebunk might be it! from the time I called and spoke to Katie to make my reservation until the time we departed the parking lot after a two night stay- all was just so well done. At first we were not going to stay here because the web site had them booked, luckily because it was mid-week we had a nice selection of rooms. our room was in the annex and at first when I saw the three flights of stairs I was concerned about getting my luggage upstairs, no worries; Will, who also parked the car, carried the stuff upstairs effortlessly and even was able to get us a refrigerator for our room without any kind of hitch. the rooms were so well done, clean, well stocked and extremely comfortable. On this visit, we did not eat at the restaurant, but did enjoy a great breakfast there on both mornings. The pool area is beautiful, relaxing and the pool side service attendants were eager to help. My only complaint, if I had to have one, was the internet was a little spotty in the room only. Other than that very minor issue, we look forward to staying at this great property again sooner than later. Next time, I would like to try the waterfront accommodations.
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