07/24/14 Nicole S Armonk, New York
The location of this hotel could not be better - we walked to both the beach and into the town of Kennebunkport which were amazing. The hotel itself is expensive and seems to enjoy its Relais and Chateau status, but having stayed at 2 other R & C properties this summer, this one does not compare. The room was run down and although not dirty, it was not particularly clean. I realize that old inns have a certain "old charm," but this one just felt dated and in desperate need of a renovation. Continental breakfast was included in our room rate, and we found it to be heavy, with extremely limited choices. We did not eat in the restaurant which I know is a big draw for the hotel b/c my husband had not brought a jacket (for the beach in July) which was required (we were not informed of this in advance). In all, it was not worth it and we will not return.
07/24/14 LesleyDick England
We booked this hotel as part of a trip to celebrate my birthday ( a momentus one!) and it was the only one which disappointed. We certainly received real American hospitality from others but here we were given Room 9 which must (at least I hope) be the smallest and most ill-equipped in the hotel. On arrival there was a half bottle of sparkling wine and a few nibbles but when looking around for somewhere to sit and enjoy there was only a dressing table stool or hard window seat in front of the air-conditioning unit. Hardly 5 star furnishings. The room was in the eves and the only approach to the bed was by bending at a 45degree angle or being three foot tall. I hate to think what would happen if you woke in the night and forgot to duck!!!! We discussed our dissatisfaction with the management on duty and were offered the Blue Suite at an additional cost of $100 a night. We declined this offer as we felt that the first room was not fit for purpose and eventually they agreed to provide the suite free of charge. At no time during our stay did any member of senior management approach us to discuss this. Whilst we were happy with the change of room there is no way I would have been willing to pay the upgrade fee nor indeed the full cost as the decoration and fittings are very tired with stained chairs and carpets, leaking taps and a strange noise emanating from the fireplace. On a positive note the reception staff and junior management were extremely friendly and efficient. Thank you. We feel this hotel is perhaps living on past glories and does not equate with European 5 star standards. I would not recommend this hotel as I feel until it improves its maintenance programme there are far superior establishments in the area which offer better standards and value for money.
"Just a perfect place"
07/22/14 philip w Great Neck, New York
How do you define perfection? The White Barn Inn in Kennebunk might be it! from the time I called and spoke to Katie to make my reservation until the time we departed the parking lot after a two night stay- all was just so well done. At first we were not going to stay here because the web site had them booked, luckily because it was mid-week we had a nice selection of rooms. our room was in the annex and at first when I saw the three flights of stairs I was concerned about getting my luggage upstairs, no worries; Will, who also parked the car, carried the stuff upstairs effortlessly and even was able to get us a refrigerator for our room without any kind of hitch. the rooms were so well done, clean, well stocked and extremely comfortable. On this visit, we did not eat at the restaurant, but did enjoy a great breakfast there on both mornings. The pool area is beautiful, relaxing and the pool side service attendants were eager to help. My only complaint, if I had to have one, was the internet was a little spotty in the room only. Other than that very minor issue, we look forward to staying at this great property again sooner than later. Next time, I would like to try the waterfront accommodations.
07/20/14 mkg623 Boca Raton, Florida
We had a truly amazing stay. Upscale property in every way with a bed and breakfast feel. The location was perfect - close to everything but not directly where the crowds are. The staff were all friendly and helpful.
07/18/14 Patty B Dallas, Texas
We recently stayed at the White Barn Inn as part of trip to New England to celebrate our husbands 60th birthdays. We booked our rooms 7 mos. in advance and were told we had the same rooms on the 3rd floor. Because we were traveling for almost 3 wks the 4 of us had a lot of luggage. I knew they had no elevators as we had stayed there 12 yrs before and were traveling quite a bit lighter than this trip. The bellman greeted us and brought our bags promptly to our rooms. We were on the third floor, we were told that was the only floor that had the same room type for both parties. We had to go up two of the steepest and longest staircases I have ever seen. Our rooms were not the same as we were told., in fact our friends room was quite a bit smaller and the bathroom only had one vanity. We faired a little better with a double vanity and a little more room but not much. There are no dresser drawers only a couple of small cubbies in the small closet. There is so many decorative items on the small amount of flat surfaces that they are not of much use. We had a large silver chalice and various other items in our room. Our friends went to the front desk to see if they could get the same room as we had or at least one with 2 vanities but were told none were available. They could not unpack and had to use the one chair for their items. We could not go to their room because there was not enough room in it. Regarding the rooms, aside from the size they were clean. We asked for blankets instead of the comforter but they never made the bed up with them. They just put them at the foot of the bed. The water pressure in the shower was weak. We also found the beds to be too hard. The A/C was not the best and a little noisy as was the street noise. The Inn sits very close to a busy street. Being it was the end of May we expected the pool to be open. It was not, nor were we told this when we asked about the property. We all went down to the parlor for the afternoon tea and sweets. I poured what was suppose to be hot water in my cup but it was cold. I was told it was not heated yet. Afternoon tea with no tea I guess. Breakfast the next morning was mostly muffins, some fruits, breads and a room temp quiche. They also bring toast to the table. This was fine except for the morning we ordered off the menu. They brought the toast right away and then the eggs. Needless to say the toast was cold and when we asked for a new order it came way after we were finished with the eggs. The portions are quite small, in fact the hashbrowns which were told was enough for 2 were the size of 2 silver dollars. Two bites for each of us. I think a property like this should include this in the cost of the room. It was about $45.00 for breakfast for 2. We inquired at the front desk about restaurants in the area and were given the name of a place that was long gone. When we made our Inn reservations back in Oct we were told the White Barn Restaurant booked up quickly and we should make our res ASAP. We did just that but were given 6:00PM. Even though I told them this was for our husbands’ birthday they could not accommodate us any later. No waitlist either. Several months later my husband was checking Open Table and found the 7:30 we had originally wanted. I called to cancel the 6:00 and told them about Open Table. They had no answer for why this occurred. The best part of our stay was our nightly visit with Cyril the bartender in the White Barn Bar. He is absolutely wonderful. The evening we had dinner he arranged for us to have a tour of the kitchen and wine cellar and even introduced us to the chef. The only problem with the bar is there is a constant rattling of glasses and bottles. If you were in Calif. you would swear it was an earthquake. Cyril said it was because the kitchen was directly behind the wall with the glasses. It was annoying but Cyril was worth it. Our dinner was nice. Cyril had told us about the lobster and I was the only one to have it. Everyone else wished they had taken his advice. So if you eat at the White Barn you should not miss it. Halibut was good too but not like the lobster. I filled out the online questionnaire and promptly got an email from Albert Black the Assistant Innkeeper. He was apologetic for the missteps. I emailed him back thanking him for his response mentioning it is rare to hear back from anyone about anything. Shortly after I was checking my bill and noticed that we paid 2 different rates for the 3 nights we were there. I did not remember being told there would be a rate change. First night $450.00 next 2 nights $490.00. I e-mailed Albert Black asking about this but he never responded. That was over one month ago. To summarize: Definitely would eat at the restaurant. Would not stay there unless I was traveling very light and probably not then either. We considered a cottage but the price was high and it was at least a 5 min. walk from the Inn. Not sure about the annex rooms but other travelers said they were pricy. I suggest looking into the Grand Hotel in town. We went in to get a brochure and it sure looked nice.
"Exquisite European Maine Experience"
07/03/14 Lola W Sarasota, Florida
Truly a wonderful place to be on so many levels! From the minute I made the phone call to Cassidy who couldn't do enough for us to check out from our romantic garden 4 cottage we had a great customer experience! The entire staff could not be more welcoming, happy, polite, courteous and well informed about anything you wanted to know from the food to the area, the service was impeccable. The White Barn has truly earned the rights to add fine dining and lodging when they describe the inn. High tea, bicycles, lobster by the beautiful pool, fab room service - since they knew we wanted to have breakfast watching Wimbledon and the GRAND finale......drum roll please .....was dinner - really amazing food, great service and the romantic ambience completed our trip! I will be back and you should too !
"A special find"
07/01/14 VignaleLondon London
On a recent tour of New England we were fortunate enough to stay at the White Barn Inn - a beautiful Relais & Chateau property - where nothing was too much trouble for out hosts. Everything from our room to the outdoor swimming pool and the excellent dining were superb. On arrival we were given a short tour of the property by Albert, an extremely kind and helpful gentleman, and shown to our garden room which was relatively small but delightful nonetheless with every necessity available and an extremely comfortable bed. The view from the room was super - we had a large picture window overlooking beautiful green trees and plants and we were told to look our for small animals that sometimes appeared In the undergrowth. We also had a lovely covered fireplace in our room which we imagine would be very cosy on chilly evenings. The only downside was that on our first night we anticipated having dinner in their lovely dining room but unfortunately they were fully booked. We were told afterwards that it was the only five star restaurant north of Boston so this wasn't too surprising. Dinner reservations therefore highly recommended! The second night we booked for dinner and it was delicious with delightful ambience and very helpful and attentive staff. Indeed, during our whole stay everyone was helpful, friendly and accommodating. Chef even prepared a plate of 'dairy-free' sandwiches for me at afternoon tea (which came complimentary). All in all a wonderful stay, our huge thanks to everyone.
"worth it for the pool"
06/30/14 cadillac4 Santa Fe, New Mexico
I stayed one night at the White Barn Inn and chose it specifically for the pool which is as nice in person as it is in pictures. It's long enough to do good laps, the stonework is lovely and it's surrounded by tall trees and greenery. The room I was in was near the pool, you can see it in the photos, a garden room with a large plate glass window overlooking a shady forest. They showed me a third floor room in the main house that was very pretty, if small, but I liked the garden room better for the view and proximity to the pool. Yes, the prices are high; they upgraded me, so I got that garden room for the lowest rate, not typical. But I think they earn their elevated status, not so much in size as in classiness. And if you want a larger room, I'm pretty sure the suites are spacious. The service was perfect, at the front desk, everyone. I needed a lobster dinner and they pointed me to Nunan's in Porpoise Bay and it was just what I wanted. The snacks in the room, the afternoon tea, the room service dessert I ordered all were delicious. Breakfast was an interesting assortment of breads and cheeses and cured meats plus cereals and yogurts, butter and jam, etc...the more expensive a la carte breakfast menu is probably very good, but I didn't feel the need for it. The restaurant seemed quite busy on that Tuesday evening and was beautifully lit. If I had been able to stay another night, I would have tried it. I found almost nothing to fault, and especially at a high price point, I don't cut slack. If I'm in Kennebunkport again, I'd be happy to return to the White Barn Inn.
"A Wonderful Weekend Stay"
06/23/14 LuxHappy Ithaca, NY
From check-in to check-out we found the Inn and staff incredibly warm and welcoming. At times country inn's do not know how to balance formality with warmth but this was not the case at all. The room was large, bed was the most comfortable I can remember in any hotel I've stayed in (incl. Four Seasons HK, Peninsula Chicago etc) and shower/towels really superb. The free port/Sherry and having breakfast included (and not taken away at 10AM when it ended) was very gracious, and added to the overall relaxed and welcoming feel of the Inn. The bikes were a fun addition and we used them to go to the beach and into town with the Inn positioned perfectly between the two. The restaurant is superb and worth a trip alone with a very accommodating wait staff and kitchen. Dinner was...wow. They do enforce the jacket required policy at dinner but have plenty on hand should you forget one of yours (as I did! Oops!) While the room price was steep and carpet could be replaced in the Annex, overall it was a wonderful stay, made even better by the staff.
06/21/14 Teresa D New York City, New York
Spent a long weekend based on White Barn Inn. Complimentary breakfast was plenty to get you started for day. The heated pool is fabulous for when the Ocean is just too cold. We borrowed bikes and rode all around town to burn calories before dinner. We had a Superior Queen which was really nice, no need for anything bigger. Would definitely come back here. The staff are so helpful and efficient.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews