"Great location, view of Empire State Bldg."
Very friendly staff, always greeting us with a smile! Staff was very helpful with directions, ordering tickets to events and making sure they had our driver waiting the morning of our early departure. We would definitely stay at this hotel again.Genuine Hotels.com guest review
Very convenient to Greenwich Village and Midtown south. Subway 1/2 block away. Continental breakfast and 24 hour coffee/tea is a very nice feature. 5th ave shopping 1block away. Clean rooms.Genuine Hotels.com guest review
I stay at the broadway plaza a few times a year.great location fo me and what I have to do.the staff is great.Genuine Hotels.com guest review
Comfy and cozy,very relaxing.Genuine Hotels.com guest review
"Husbands birthday get away."
Staff extremely courteous and professional. Room was ready when we arrived a little early. Parking was very convenient and reasonable for nyc. It was perfectly located to Eataly and the evening plans. Will definitely consider again for another New York get away.Genuine Expedia guest review
"Stay AWAY - low quality and horrible service"
A few comments on my stay: • The bed sheets are as thin as tissue paper – this makes it near impossible to have a comfortable nights sleep. • The remote control for the air conditioner machine did not work. This is something that should have been caught and corrected before it became an inconvenience for the guest. • The lighting in the hotel rooms […] is anything but pleasant. My bathroom actually had light bulbs of different brightness. Even with the different light bulbs of different brightness, there was not enough light to see myself completely in the mirror. • The hotel did not provide hair conditioner, only shampoo. • The ‘hotel’ felt more like a motel than anything else. • The water pressure in my room was absolutely pathetic. It took five minutes to wash the shampoo out of my short hair. The water pressure was so bad, water coming from the bathroom faucet angled to the side instead of flowing straight down. • The pictures of the hotel online do not represent the actual rooms. The bathroom in the pictures online is actually the bathroom of the single model room the hotel has for the new hotel they are building downtown. • Bath towels feel like sand paper. • The bathroom door would not close unless you slammed it shut. Read moreGenuine Hotels.com guest review
"Close to downtown"
Excellent room, low cost for NYC and gracious staffGenuine Hotels.com guest review
"Close to Madison Square Park, Midtown"
Hotel was close to Times Square, parking was a block away which was nice.There was breakfast and vending, our room was bigger than most NYC Hotel rooms with a nice big bathroom.Genuine Hotels.com guest review
Everyone was very friendly & helpful. Ronnie helped us with directions & all our questions. Would recommend to anyone to stay there.Genuine Expedia guest review
"Pleasant stay, good location, very clean"
I stayed at the Broadway Plaza Hotel for 4 nights in Oct. 2013. My room was spacious (over 400 sq. ft.), well-furnished (sofa, desk, dresser, TV, 3 side tables, refrigerator, lounge chair, king-size bed, and padded bench), and was immaculate. The bed was a bit too firm for me, but the bedding was luxurious. The bathroom was tiny, with low water pressure […] (common in NYC?), but it was well stocked, and the shower had a hand-held wand as well as a large shower head. Other amenities included: small safe, ironing board & iron, hair dryer, alarm clock, and plenty of electrical outlets. There was virtually no street noise on the 12th floor and no noise from within the hotel. The most important thing to me was the view. And what a view! There were 5 large windows, 3 with unobstructed views of the Empire State Building, and 2 with partial views of the Chrysler Building. Just spectacular! I believe the room had just been refurbished and was very attractive. The location couldn't have been better: right in the heart of Manhattan. I didn't have much need to interact with the staff, but they were always friendly and helpful. I hated to leave and would certainly stay here again. Read moreGenuine Expedia guest review
The Hotel staff was very nice and accommodating. The room (queen junior suite) was very spacious. The bathroom was also very spacious. My only complaint is about the shower. It was very narrow and the water pressure was poor. I would recommend and stay at this hotel again.Genuine Hotels.com guest review
"Nice location and good service"
The hotel is really close to the 28 St Metro Station and easily reaches to the city attractions. The staff are very polite and friendly. The twin-bed room is very large and has good city view, even the Empire State Building. On the 4th floor there is a self-service center which provides coffee all day.Genuine Expedia guest review
"Good Location, Could have better service"
Sat in chair, it broke, I reported it, they charged me anyways. Had to go out of my way to explain situation, and get money back.Genuine Hotels.com guest review
This was a reasonable price for a room in NYC booked close to check in date. Neighborhood was fine, especially if you are used to city living, and convenient to many places. Staff was very friendly and helpful. Room was very spacious and clean, did have a funny smell but got used it to it and was just there mainly to crash. Nice view of the Empire State […] bldg. Elevator is slooooww, continental breakfast very basic, neither things a big deal. I wouldn't mind staying there again. Read moreGenuine Hotels.com guest review
"Great Hotel and Awesome Staff!"
This was my first visit to New York and wanted to stay in the middle of everything. I felt this hotel got me in center of everything. The room I stayed in (405) was great. Close to elevator and right down the hall from kitchen that officers breakfast bar. Room had great space and really clean. I also want to add the Staff was amazing and really helpful. […] I plan on staying there again on my next visit. Read moreGenuine Expedia guest review
Hotel ok. Bed not the best I've ever slept in. Very good location in midtown 1 block from subway. Breakfast was basic in small room bring your tray from your room and carry it back to your room.Genuine Hotels.com guest review
Bathroom is too small, shower is too tiny, rate is same at other hotels. Won't come back again.Genuine Hotels.com guest review
"They sold my reserved room"
I was very dissatisfied because I reserved a smoking room, but upon arrival was given a non-smoking room. When I mentioned this to the front desk clerk, he did not try to accommodate me in any way. He just stated that all the smoking rooms were taken, which I had a hard time understanding since I had reserved the room in advance.Genuine Hotels.com guest review
Very well keep and friendly stuff. Comfy and relaxing. No problem. I will be there again.Genuine Expedia guest review
"Nice Hotel - Walking Distance To Penn Station"
We had a Jr. Suite which was very spacious for 4 Adults. Although the room had a mini refrigerator, there wasn't a coffee maker in the room. The hotel offered a continental breakfast which was very disappointing.Genuine Expedia guest review
"Looks better online!"
I washed my face the night I got to the Broadway Plaza hotel, while drying my face, I couldn't help but notice the bath towels smelled like an ashtray. The bath towels in the non smoking rooms are not separate from the smoking rooms, therefore, ALL towels have an awful smell! I called the front desk for a fresh set of towels and the new ones smelled […] the same. Not exactly what I wanted to be drying off with after a nice clean shower. Read moreGenuine Expedia guest review
"Huge rooms - no frills!"
We were shocked at how large the room was, especially for New York City. The lobby is very small and unassuming. The room was very clean but nothing fancy about it at all. It was like staying in a motel room in Florida - a lot of space but no frills - no fancy soaps - a drab interior - and a really uncomfortable pullout sofa for the extra guest. The […] neighborhood is a bit dodgy at night but convenient to good shops and trains. Staying in this hotel did not feel like a vacation - more like staying at a non-descript friend's house with a big room. I wouldn't recommend it for a special occasion but it works for a convenient place to stay in Manhattan with more than enough space. Read moreGenuine Hotels.com guest review
Hotel was comfortable. Front desk staff was friendly, offered to print a few sheets for me when I asked. The only challenge was when I actually sent something down for printing, front desk told me they would bring it up to my room. I had to follow-up multiple times and eventually go down to get it. Not a big deal, I just wasn't sure what was going on […] for a while. Read moreGenuine Hotels.com guest review
This hotel is decent except that the noise from the elevators' motors are an umbearable noise that will not let you sleep. I spoke to the front deck with no avail. I spoke to the manager the next morning. It seemed he knew of the problem, but all he could do is say sorry. Think thrice before booking at this hotel.Genuine Hotels.com guest review
"Very conveniently located and spacious"
The rooms we very spacious given the fact that this was located at a sight-seeing hub. The hotel was clean, the concierge was very helpful and gave helpful information. Adjacent to Empire State building, in fact I see the building from my room.Genuine Hotels.com guest review
room was very nice, beds comfy after days of walking. Breakfast was so so. Beafals and a couple of Pastries. Breakfast area is so small you really can't move so we brought back to our room. Location was a little sketchy but safe enough I felt okay with our teenagers. Staff was great! I would stay here again.Genuine Hotels.com guest review
Great hotel for the price. Only minor problem was a rather mildew smell when we first entered our room.Genuine Hotels.com guest review
"close to empire state bldg"
For the price paid, I expected more than was offered. The higher price may be due to its location in mid-town Manhattan. However, overall, I was satisfied with the hotel.Genuine Hotels.com guest review
terrific ... very convenient....very clean...Genuine Hotels.com guest review
"NO HOT WATER / Desk clerk indifference"
Trip to NY was a 40th anniversary gift to each other. Lots of memories; but particulatly NO HOT WATER on the morning of our departure. So rather than enjoying the rest of the day in the city, we took our unwashed selves home. Adding insult was the indifference on the part of the check out clerk.Genuine Expedia guest review
"NYC Time Square"
The staff was always helpful and accommodating. We were impressed with our view on the 12th floor(Empire State Bldg and Chrysler B,dg in the distance). Walking distance to so much!!!! Would go here again.Genuine Hotels.com guest review
"Nice & Convenient"
Very pleased with the room and the staff. I would recommend it to other people.Genuine Expedia guest review
"Liked Broadway Plaza a lot!"
I would recommend and stay, again. One quibble. Wish there was a bathtub. I know this is the recent trend -- shower-only -- but nothing like a good soak after a long day of travel.Genuine Hotels.com guest review
"mediocre hotel in great location"
Stayed for a long weekend. The location can't be beat, but the accomodations were bare bones. Two horrible elevators--only one of them reaching the top floors and a "buffet" breakfast that consisted of bagels, danish, and some fruit. If you get a great rate, it is ok, I guess, but I think I'd check out one of the other two hotels within a block of this […] one. Read moreGenuine Hotels.com guest review
"Very nice hotel, great price"
We loved everything - comfortable, clean, good location. We would have liked a little but more as far as the breakfast was concerned. We were traveling with children and there wasn't much for them to eat. We will definitely be back and I highly recommend this hotel.Genuine Expedia guest review
"better than I expected"
The entrance and lobby leave a lot to be desired, but the room was big, clean and very nice. The bathroom was even quite spacious. I would stay there again.Genuine Hotels.com guest review
This hotel was recommended to me and I am very glad that I went with the recommendation. The hotel staff was very friendly and were helpful and accommodating with any questions we had and with making suggestions on things to do. The walk to the theater district was a little far however my family and I walked. I was impressed with this hotel room size, […] we had four adults in the room and there was more than enough space for all of us. I would definitely stay there again and have in fact recommended it to three different families that were looking for a hotel in New York. Read moreGenuine Hotels.com guest review
We had a great stay. Lovely room with a great view of the Empire State Building. Clean, nice decor, located in Chelsea, close to Madison park, Grey Dog and about 14 blocks from time square. The continental breakfast was nice and truly free! No add ons onto our bill. Parking was reasonably priced for NYC. I would stay again, no hesitationGenuine Hotels.com guest review
25 minute walk down broadway and you're in Central Park, 25 minute walk up broadway and you're in soho. The location was just perfect and my view had me sleeping with the curtain open just because I couldn't get over it. Breakfast was small but free so can't complain!!!Genuine Expedia guest review
"Not the best"
The hotel location is ok, things are closed in the evening on the street it is located on. The room size and layout was not really smart. the bathroom size was the same as the the main room. so alot of wasted space. Also the drop ceiling is really a disappointing feature. We needed to move the desk chair to get into the bathroom. The breakfst was coffee […] and a pastry. So really for someone who has a gluten allergy really nothing as an option. So would not stay here again. Read moreGenuine Expedia guest review
Its an okay hotel. Nothing to hugely complain about and nothing too amazing about it. If you are on the correct side, you have an amazing view of the Empire State Building, and the rooms were fairly large for NYC standard. My biggest complaint is how slowness of the elevators. Other than that, staff was nice, room was clean, view was cool, train was […] close. Read moreGenuine Hotels.com guest review
What a great location. Nice decor. Very satisfied with the room and experience for the price. Thank you!Genuine Expedia guest review
"Best experience in New York"
We picked this hotel because of convinience, but the experince,the staff and the view from our room of the Empire State building made us fall in love with the place. We didnt get into the hotel until late but the staff was very pleasent even at the late hours. The doorman placed a placard on our vehicle (no parking zone directly in front of the hotel) […] the placard is a short term parking contract between the hotel and the city which allows for loading and unloading. Our vehicle was parked there for about 20 mins while we checked in and dropped off out bags in the room, (since we were thaveling with 3 kids, the peace of mind of not getting towed was well welcomed). They were courteous and helped with printed directions to the parking garage that has a discounted rate for their patrons. The maid got to our suite to clean before we were ready to leave in the am and very nicely asked what time would be a good time to come back. At the front desk the knowledgeable staff explained which routes were the easiest to take on the subway and gave us printed directions without a request for them sometimes giving us 2 different routes. (sometimes in NY the easiest route involves a little more walking.) Read moreGenuine Expedia guest review
"Good central location, larger rooms than typical"
i was quite satisfied with my stay. The location was good and easy to get to. The room was a bit larger than the typical NY hotel, which made for a more comfortable stay. Hotel employees were friendly.Genuine Hotels.com guest review
"Great hotel near Penn Station"
I was looking to book a decent hotel near Penn Station for a last-minute weekend trip. I couldn't be happier with my choice! The hotel is walking distance from the train station/bus dropoff (which means it's very close to multiple subway stops, Times Square, Eataly, MoMath, etc.). The staff was very friendly, and the room was so clean and surprisingly […] spacious! They gladly let us check in early, and they stored our bags for free when we checked out the next day. Plus the free 24/7 coffee can't be beat. It's not exactly a budget option, but it's great value for the price and location. Read moreGenuine Expedia guest review
"Great place to stay in the city"
This was a great place to stay very close to where we wanted to shop in the city. It was a great place to put our feet up and relax before hitting the town again.Genuine Expedia guest review
"walking distance to all sights"
It was really comfortable to stay at and very close to all the sightseeing.Genuine Hotels.com guest review
"iT WAS ok"
Room was very small. That wasn't such a problem, but compared to where I stayed later in the week for the money it was small. It was also right next to the elevator. A very loud elevator which started in earnest at 5 am. Then there is the deposit. I don't have an issue with them holding my card, but I do have an issue with them holding the money 3 or […] 4 days. Read moreGenuine Hotels.com guest review
"Nice room, huge bathroom!"
Great one night stay, within walking distance to Times Square, would definitely stay here again!Genuine Hotels.com guest review
The rooms are huge and at a great rate for New York! There were six of us. Two kids, four adults. we got side by side rooms, or suite and one double! Clean and huge. Continental breakfast. Staff super nice. Fridge only in suite though and no free wifi. Very close to metro and a few blocks from Theatre district but not nicest neighborhood. Did not feel […] unsafe but not well lit at night. But for the price it was fabulous. Would choose again with a group. Read moreGenuine Hotels.com guest review
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