"Close to all we required"Reviewed by a Hotels.com guest on Mar 2, 2013
Excellent stay. I went on business and my wife and kids on vacation. The check-in counter/customer service/staff were exceptionally good. The only minor issue I had was that the shower head in the bathroom is too low - I am 6'2" .
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
"barely adequate"
We had trouble finding the hotel and when we called for directions the woman couldn't explain where it was. The room was non-smoking, but reeked of smoke. We had a reservation for our trip back, but cancelled. The location was fine, but this hotel is really due for a major overhaul.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Fair From Acceptable"
I had questions when I first pulled in and you have to drive in opposite direction than indicated to use their parking garage. You have no idea who is working and who is visiting. Staff not uniformed and looks like a garage operation moved indoors. Room had a box fan, tub with previous users hair included and two tiny hand towels. Also security was […] of a concern. It was a keyed entry with no internal locking mechanisms to ensure someone could not open and walk into your room. Far cry from the Ritz it used to be. Read moreGenuine Hotels.com guest review
"Rude ignorant manager"
The hotel was run by a bunch of unorganizerd ignorant people. That tried to tell me that i didnt book 2 rooms at their dirty hotel even though i had two seperate confirmation pages printed out. They then tried to tell me that they wernt responsible for giving me my money for the one room that i paid for back, and said hotels.com was responsible for […] there mistake. They then found the other room that i booked in a different folder. After they basically told me i was a lyer and got rude with me i got no appolgy for there incompitence. Then there was no parking unless you wanted to get parked in 2 cars deep. Once we got to our room it was hot as he ll with no ac just a box fan. The tv only got 2 channels espn and scrambled mexican channel. The elevators worked very slow, buttons were all smashed up and doors had duct tape holding the metal pannels on. We then locked ourselves outta the room by accident so i went to get a key and i was told that i had the only one and I would have to wait till sunday mourning the day im suspost to check out to mabye get another 1 so i used a credit card to shimmy the door lock which worked. Then the toilet broke in the one room. And ther was large fresh blood stains in the stairway carpet i know it was blood bc the persons bloody tissues were also sitting on the carpet next to the stains which went on 2 floors that was your other opition instead of the elevator this mess never got cleaned up while i was there very unsanitary. Read moreGenuine Hotels.com guest review
"Could've been better"
So I had a non-smoking room but it smelled like smoke. Next the shower didn't work. The good thing though was location to all the restaurants and shopping centers. The room was tidy & clean can't complain about that.Genuine Hotels.com guest review
"What a dump!"
There was no air conditioning in the entire building! It was ridiculously hot in the rooms. The plumbing leaked so bad it looked like a waterfall running out of the lobby ceiling. The floor in my room was wet from the leaky pipes. The room smelled horrible, probably from the wet floor in the extremely hot room. There were buttons missing in the elevators, […] you had to press on an exposed light bulb for the lobby! I would never recommend this hotel to anyone for any reason! Read moreGenuine Hotels.com guest review
"Hell on Earth"
Is a club on the first floor with loud bass music playing till 3 in the morning. Was evident by the noise at one point was a huge brawl with cops eventually showing up. The next morning heard someone got stabbed. Hotel is one of the dirtiest places ive ever stayed. The surrounding area/neighborhood is rather nice with quite a bit of retail and other […] decent hotels, but for some reason this place draws all the hood rats. Would never recommend staying there. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
The reception at the check-in counter was not satisfactoryGenuine Hotels.com guest review
"Not sure"
When I walked into my room, food was all over the wall which I believe was old chilli. They moved me into another room in which the bed was dirty, no hot water, and the remote did not work. Again they moved me back into the same room in which they did removed the old food off the wall and the hot water was really hot. however, I was skeptic about the […] bed and bed bugs so I slept with clothes on. I did not get any sleep because airplanes was flying constant, street traffic, loud people. This hotel is not for some one who wants to relax or be romantic. I will never come here again on business. They charge too much for this hotel. its not worth it. Read moreGenuine Hotels.com guest review
"Not good"
Someone was banging on the door all night and woke kids and kept me upGenuine Expedia guest review
"Poorly managed place to stay....."
The hotel is old and kept to a minimum level. Antiquated and gaudy decorations. The young lady at the front desk was not professional at all. She did provide service but she was a ghetto as they come. The room was dingy, the cleanliness of my linen was suspect at best. There was no iron and ironing board in the room. I will never stay at that place […] again. Read moreGenuine Expedia guest review
"Just doable"
The reason of my trip was to attend the Made In America Festival in Fairmount Park. We didn't realize how lengthy it actually was to the destination because the park is huge, but that's besides the point. Basically, you get what you pay for. It's cheap and that's what you get. It is a motel at the end of the day and not a Sheraton or a Hilton (though […] there was a Hilton a block away). We booked for 3 nights but left on the second. It's DOABLE. If all you need is sleep, it's not bad. It's not very clean, the towels were stained. I slept over the bed covers, fully clothed because I just didn't want to lay on any motel sheets. This is an alright place if you need a quick and cheap place to sleep, but otherwise it's pretty bad. We were all expecting way worse. Also, the neighborhood is nice and calm. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This was about what I expected. This is probably a 1.5 star hotel so not quite a 2 star. It was generally ok. But the bus to downtown was very close by and an express except it had limited availablity at night.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Hotel in bad condition"
It was in the middle of summer and the ac doesnt do a thIng, woke up sweating in the middle of the night. The shower went from normal to blistering hot to frezing cold in seconds. The "free parking" was ridiculous, it consisted of roughly 20 spots that were completely taken up, which required us to park on the street. The employess at the front desk […] were useless, and only offered to rent us a fan for $5 a night. Do not waste your time at this dump of a hotel. Read moreGenuine Hotels.com guest review
"Terrible Place"
The service was terrible the room was hot and when we complained about it we were told it would take a while to cool off but it never did. Also there were several parties going on downstairs with people loud and hanging in hallways and outside sitting on vehicles.Genuine Expedia guest review
"decent enough for a one night stay"
we stayed here for the night to attend a concert at the mann center. the location is close to the mann but farther out from the heart of philly. the hotel itself has seen better days- drawers didn't open, the furnishings were all old and worn down, the blinds didn't all close properly, the towels were stained and the bathroom was less than stellar. […] it was good enough for a night stay, but i wouldn't have wanted to stay longer. Read moreGenuine Hotels.com guest review
"Disappointed"
Looks great, first impression is very good, but all that glitters is not gold , a lot of old and cheap poorly renovated, including door locks flashy but unsafe.Genuine Expedia guest review
"Awful"
Front desk lady was very unprofessional. At 3 am some thuggish looking guys banged on our door pretending to be room service and tried to force their way into the room. I called the front desk about it they told me they had other people complain about it but didnt say what they were doing to fix thw issue. The next morning at 6 am they were cleaning […] the room next to mine and vacuuming and banging into the walls and had music playing very loud to the point that i just had to wake up. Overall, it was awful. Never again. Read moreGenuine Hotels.com guest review
"Terrible hotel."
When entering the room, the first thing noticed is the awful stench seeping from the walls itself. It was in very poor condition and it had an un-nerving feeling to the whole atmosphere of the room. However! The AC worked. That was a plus. Thankfully, only spent the night in this hotel and spent the majority of the evening out, but was still highly […] uncomfortable to sleep in that room. I would not recommend this hotel to anyone looking for anything other than a cheap place to sleep. Read moreGenuine Expedia guest review
I would consider this hotel a bare bones hotel. The furniture was chipped, the soap was of poor quality, the TV had some channels with no sound. There didn't seem to be anything thoughtful from management to make the guest more comfortable. Location was very convenientGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
facilities not too great, but price was very low. Booked this room late at night when it was hard to find something. Expect "bare bones" type of accomodations. Located in very nice area.Genuine Hotels.com guest review
"Didn't like it at all"
I was not happy at all with this hotel. It was dirty and disgusting!!!!! It looked like our room had never been cleaned. There was dirt all over the floor and it was just down right gross! The cops were called to our hotel for violence in the middle of the night!!! I am NOT pleased whatsoever.Genuine Hotels.com guest review
it was cheap and convenience to my transportion, all the help was nice to usGenuine Hotels.com guest review
"Convenient location"
The Hotel had a great location for the Philly Triathlon. However, our room A/C was not working properly. They never repair it or change us room. Really bad service. In any case, we just slept one night and worked for us (cheap and good location for our race).Genuine Hotels.com guest review
"A major disappointment"
At my arrival, the driveway to the parking structure was blocked by parked cars so had to back out onto a busy major street. Parking structure was unlit so didn't feel too safe. As I was making my way to my room, I immediately noticed how loud the hotel was. Once I got into the room, I turned on the tv only to find out that the only station available […] was the NBC shopping network as the remote and channel changers on the set didn't work. Went to call about this problem but the room phone was dead. When I went to get online to take care of some important work e-mails, I couldn't log on to the hotel wifi because something apparently was wrong with the modem and the front desk clerk who I had to call from my cell phone didn't know how to fix it. Very loud wedding party on Saturday night went well into Sunday morning. Read moreGenuine Hotels.com guest review
"Not what I expected !!"
Not what I expected to encounter. The room was consider to be non-smoking but it smelled way opposite. There was a television but no cable. The water system was on and off. It was just overall not a good experience.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Dump."
This place is a dump. Stay away and save your money. You can't park a minivan or suv without asking them. They gave us nonsmoking room which clearly was a smoking room. Shower water does not hold a temperature. It's an awesome accommodation if you are use to low income housing and projects.Genuine Expedia guest review
"Less pleasant than running in mud"
No available parking near main entrance, I needed a bathroom when I arrived. Small three level parking garage and parking lot. I went to the lower level and did find a space. Could not find an entrance, so I walked up the ramp to the main entrance, later told to enter through a function room. Had trouble finding bathroom and front desk in lobby. At […] least one floor selection button in the elevator was broken. Had done a mud run that day and did another one the next day. Could not get water to fully come out of shower head, so water pressure was insufficient. Some small bars of soap were provided, but no shampoo or conditioner, fortunately I had my own. Did not try them, but there were signs saying dresser drawers were unopenable, but there were others under the tv that supposedly could be used. Tv remote did not work very well. Building is somewhat "L" shaped, and this room was on the inside corner. I was not confident that the blinds were fully closing, and there was the window of another room perpendicular to mine. The only thing in its favor is that it is close to Fairmount Park where I attended an event early the next morning. I would not rush to stay here again, and will look for other options if I find myself there again. Hope this is of some help. Thanks Read moreGenuine Hotels.com guest review
"After 4 rooms, we found 1 that was okay."
It was not worth the money at all! Our first room did not have a showerhead. Then we got another room, that was supposed to be non-smoking and it reaked of smoke. So, the lady at the front desk gave us keys to 2 more rooms to look at to find one that worked. The parking was awful, too! The lot was so small and hard to get in and out of. I found a spot […] and in the morning, the right side of the car was covered in a brown gunk from some dripping crud from above. I would NEVER stay there again. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"2 Stars too many!"
Went looking for anther hotel on day 1. Cannot imagine how this rated 2 star.Genuine Hotels.com guest review
"You get what you paid for"
Only stood there over night & thankfully I didn't stay longer. It was very outdated, not clean & even had to kill a beetle. Basically its a cheap motel disguised as a hotel.Genuine Hotels.com guest review
It was really bad. The room's a/c wasn't working. The floor around the a/c was wet in the morning. The bathroom was a little dirty and the shower wasn't working that great either. The ice machine was on the first floor and it was frozen together. In the am when we were leaving the elevator was not working we had to walk down 4 flights of stairs with […] our luggage. Read moreGenuine Hotels.com guest review
"Does the job"
It is a very simple hotel, not new and in need of renovation but the room was large, the air conditionning had no control nob just an on and of button and was not working very well. The beds were clean. The bathroom was ok but a little old. The hotel has many banquets rooms with partiea and the music went on until very early morning, difficult to sleep […] with the basse sounding thru the walls. Perfect location as we needed to be dowtown Manayunk every day for business. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not a good experience"
It was overcrowded parking space limited to guest of the hotel . Staff not very helpful.Genuine Hotels.com guest review
"Quick place to lay ya head"
Staff is very lazy. It seemes that the banquet halls is where they make their BIG money, so the focus is on the events instead of the hotel guests. Multiple day stays do not receive room service. Parking sucksGenuine Expedia guest review
"Quality"
After all it wasnt such a bad stay. My room was pretty neat and clean the only thing that was alittle dirty was the covers that seemed they havent been washed in a while. The parking in the place was a real hassel, couldnt find parking anywhere until we found a parking garage on the next block. I didnt spend much time in the hotel but wouldve liked […] their snack or sodas machine to be atleast .75 to a dollar not 1.75 (alittle to expensive) but other then that it was a pretty nice stay. Read moreGenuine Hotels.com guest review
Ill never stay there again. I will tell all my friends and associates the place was terrible you will do better camping out than to stay thereGenuine Hotels.com guest review
"Awful"
89 rooms with exactly TWO parking spots. Zero amenities. Clean rooms though.Genuine Hotels.com guest review
"NOT WORTH the SAVINGS!!!"
My husband and I were running in our first 5k in Fairmount Park and we live a distance from the city, so we were looking for an inexpensive hotel that would allow us to be close to the start so that we could get a good night's sleep and not have to travel the morning of the race. It was cheap and close to the park - that's the only positives there were. […] When we got there they were repaving the back parking lot, so there were 6 spots in front available. We had to park in the shopping center next door, and didn't know if we were going to get ticketed. It was loud all night long. The odor somehow got continually worse until we reached our room. We asked housekeeping if they had any air freshener and they said no. The windows could not open, so we relied on the air conditioner which was either on or off, it was extremely loud, which also contributed to the lack of sleep as we had to leave it on to circulate the air or it would've been stifling. There was one dresser and the drawers were screwed shut. There was a sign that said not to open the drawers, to use the two drawers under the television console. The beds were hard as a rock. There were 2 threadbare towels in the bathroom. There was NO clock or clock radio in the room. We're usually willing to forgo some bells and whistles to get a good deal. I see bad reveiws and generally am willing to risk it thinking that people are being too harsh. DO NOT stay here. It's NOT worth the savings. Read moreGenuine Expedia guest review
"Stay anywhere else!"
The parking lot was closed so there was no parking and no one seemed concerned that we were inconvenienced by this. The elevator was decrepit, the hallways and the room smelled terrible. We stopped one of the cleaning staff and asked if they had anything for the smell and she said no and walked away! The room had one bar of soap and 1 full sized towel […] for 2 people. The bed was ridiculously uncomfortable and the noise from the hallway and from outside made it impossible to sleep even if the bed had been even a tiny bit comfortable. Worst ever and never again! Read moreGenuine Expedia guest review
"philadelphia trip"
overall it wasn't bad. i came to view my grandson's high school graduation.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews