All hotels in Philadelphia, Pennsylvania, United States of America
1 room, 2 adults
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120 S 17th St, Philadelphia, PA, 19103, United States of America, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 1,427 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.5
  • Neighborhood
    4.7
4.0 / 5Excellent
"Lots of shopping and food in walking distance"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed just one night, walked to dinner at del friscos and eat breakfast at little Petes both great! We also ordered dessert and wine from room service fast and wonderful. Hotel staff was very friendly and helpful!
Genuine Expedia guest review
Other trip Mar 15, 2015
S Banks
US
4.0 / 5Excellent
"Frayed around the edges"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Sofitel has a great locTion, well trained, attentive staff, spacious, comfortable rooms. It is also beginning to show its age and is ready for a refresh. Also, valet parking is a giant cluster during busy checkout periods. Call from your room before you are finished packing up, if you don't have half an hour to wait.
Genuine Expedia guest review
Other trip Mar 13, 2015
Lauralee
US
5.0 / 5Outstanding
"And the best croissants!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fabulous service. To a person it was clear that the staff was authentically interested in making my stay comfortable.
Genuine Hotels.com guest review
1 night business trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Great experience for a birthday get away!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Booked for a weekend getaway with family and friends. Everything about the hotel was phenomenal! All the staff was over-the-top helpful and accommodating, and the hotel location was great for getting to museums, shops and restaurants.
Genuine Hotels.com guest review
1 night family trip Mar 7, 2015
Andrew
US
5.0 / 5Outstanding
"Great staff -- personal touch."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff couldn't have been friendlier. Emily was phenomenal at check-in and even remembered me several days later when I called realizing that I must have left some clothing items behind in our room when we checked out. I was very grateful to get them back. Thank you! We are regular visitors to Philadelphia, but this was our first stay at a Sofitel Hotel. We'll definitely be back.
Genuine Expedia guest review
Other trip Mar 9, 2015
Laurie
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is my second time staying at this hotel. This is a really nice hotel. Great location. The trendy bar/lounge was relaxing, drinks and service were good. We will definitely stay here again when we are in the city.
Genuine Expedia guest review
Other trip Mar 7, 2015
Melissa
US
5.0 / 5Outstanding
"My new favorite hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The rooms were spacious and had nice extra touches like French doors in batroom, separate tub and shower, wine glasses to use and robes in closet . They even had a long handled shoe horn in the room.
Genuine Expedia guest review
Other trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"pretty good"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Sofitel is in a great area. That's a big plus - there's restaurants on each block nearby. The staff is really helpful but also eager for tips, so bring cash. The biggest downfall is that the front parking area is tiny. There were three cars "permanently" parked there and obviously because they were expensive - a Range Rover and two Benzs, so I had to circle the block a few times until the street spots were open. The room was very comfortable. The shower was great, but there was a little disgusting dirty caulk that should be replaced. Overall, it was a pricy hotel but worth it.
Genuine Expedia guest review
Other trip Mar 6, 2015
harriet
US
5.0 / 5Outstanding
"A little bit of Europe in Philly"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel staff was terrific, always attentive and ready to serve. Got upgraded to a suite the moment we arrived - at 9:00 am and was able to get right into the room. Restaurant - well eating area- left a lot to be desired. We only had breakfast there, but service was slow, table wobbled so much we moved to another - which, of course, disrupted the wait help as to who should now be serving us. My eggs Benedict were very good, and the chocolate croissants were cold- but tasty. Hotel bar area was very enjoyble and comfortable. Very friendly staff. Overall we would return to the Sofitel Hotel.
Genuine Expedia guest review
Other trip Mar 6, 2015
From Naples, Fl
US
4.0 / 5Excellent
"a littly Philly gem"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
very nice hotel, nice service nice location
Genuine Hotels.com guest review
1 night romance trip Feb 27, 2015
robert
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Top rate property. Everyone at this hotel went out of their way to make it perfect. Attention to the smallest detail in every asoect.
Genuine Expedia guest review
Other trip Mar 4, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Heart of Philadelphia.Clean modern hotel. Valet parking available.
Genuine Expedia guest review
Other trip Mar 3, 2015
G
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The guest next door to us locked their dog in the room which barked hysterically every time someone walked past the hallway. We requested a room change and them stood around in our winter coats for 30 minutes waiting for a call back. The hotel has deteriorate somewhat since the last time I stayed there. Watered-down $16 Old-fashioned anyone? Try the hotel bar!
Genuine Hotels.com guest review
1 night romance trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Really nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
It's a beautiful hotel. The staff went above and beyond for me. The only thing was I wish the tub in the luxury room was bigger.
Genuine Expedia guest review
Other trip Mar 2, 2015
Rachel
US
3.0 / 5Good
"Ok hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff pleasant ...room comfortable but needs upgrade..shower sprayed too forcefully ...wet the floor.
Genuine Expedia guest review
Other trip Mar 2, 2015
helene
US
5.0 / 5Outstanding
"Went above and beyond"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I arrived at 10pm the first night and was told they had a "room situation" and that my room was not available. So why the high ratings? Because they responded fantastically. They rented me a room for that night in the hotel across and did not charge me for that night. The manager personally walked me over to my room. The next day, they upgraded my room free of charge to a junior suite, provided me with a free breakfast coupon, as well as $100 credit to be used in the hotel (for room service, bar, restaurant, etc.). Everyone was very polite and accommodating during this whole process.
Genuine Hotels.com guest review
4 night business trip Feb 24, 2015
Jin
US
5.0 / 5Outstanding
"AMAZING SERVICE"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I surprised my wife with a well deserved over night get away. I mentioned what I was doing to one staff member and when I returned to the hotel with my wife, it seemed the whole staff knew what I was up to, and completely catered to her. Catering to my wife was the whole point of the get away. Guys, if you're looking to score points with your wife/girlfriend,take her to Sofitel. The bathroom alone will do the trick. Can't wait to go back!!
Genuine Hotels.com guest review
1 night romance trip Feb 27, 2015
Michael
US
5.0 / 5Outstanding
"Nice hotel in philly, walking distance easy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
need to upgrade their tv's/vendor to accommodate HD, otherwise no comlaints at all about this hotel.
Genuine Expedia guest review
Other trip Mar 1, 2015
Beth
US
5.0 / 5Outstanding
"Sofitel heaven"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
valentines weekend - Sofitel is the only place we stay - they are like family
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect hotel for a romantic city getaway."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great bar, good food and the room was awesome. Hotel staff very nice and bent over backwards to make our stay a very nice one.
Genuine Expedia guest review
Other trip Feb 23, 2015
gregory
US
4.0 / 5Excellent
"Cold weather - warm and inviting hotel and staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We were celebrating our Wedding Anniversary. Staff was delightful and very accommodating from bellhop to housekeeping to our lovely waitress at breakfast. Junior Suite was elegant and spacious and the cookies and card from management were a nice touch. Breakfast was fantastic - go for the Eggs Benedict with Salmon! Great hotel, great stay.
Genuine Hotels.com guest review
1 night romance trip Feb 20, 2015
Meghan
US
5.0 / 5Outstanding
"A great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Customer services is wonderful. We were greeted with smiles and everyone was so accommodating. We had a pet with us and our pet was also welcomed. We would stay again. Great hotel for value.
Genuine Hotels.com guest review
1 night romance trip Feb 20, 2015
A Traveler
US
2.0 / 5Fair
"winter cold, inadequate heat"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
It was the coldest nights of the year and the heat in the room was not working. It was set to high and barely cracked 70 in the suite. When we reported it, the engineer they said would come to us never showed up. When we let them know upon checking out , the staff was very sorry and receptive. If they had fixed it, it would have been a nice stay. But the stress of keeping my newborn warm dashed that.
Genuine Hotels.com guest review
2 night family trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Birthday Weekend"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The location was awesome. I was disappointment by the cleanliness. For a nice hotel like this,I had higher expectations.
Genuine Hotels.com guest review
3 night romance trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The bed was amazing, most comfortable bed ever. Staff was also delightful
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2015
David
US
4.0 / 5Excellent
"Clean room for the most part"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Room was clean but bathroom had some grime and hair on the tile.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Christopher
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent service. Extremely comfortable bed. We thoroughly enjoyed our stay in this convenient downtown location.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Very luxurious hotel with a wonderful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our stay was business related and we did not have time to experience the amenities.
Genuine Expedia guest review
Other trip Feb 18, 2015
Todd
US
5.0 / 5Outstanding
"Nice hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, I would stay there again!
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Yanni
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Can hear your neighbors talking easily. Just be aware they can probably here you also
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel with a great location!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was great and the amenities were awesome. Ditch the mini bar unless it's going to be complimentary
Genuine Expedia guest review
Other trip Feb 17, 2015
Dave
US
5.0 / 5Outstanding
"Comfort in Style"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Staff go out of their way to make you feel welcome. The rooms are well maintained and it's the best hotel bed and bedding I've seen.
Genuine Hotels.com guest review
2 night business trip Feb 12, 2015
Jeanne
US
4.0 / 5Excellent
"Valentine's Getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Soffitel is out go to hotel when we want to do an overnight visit to Philly. Great rooms, location and hospitality. The only negative is Chez Collette. It's so tired and the experience is always subpar. Don't know why they don't do a redo.
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
edward
US
4.0 / 5Excellent
"Amazing hotel, minor inconvenience"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is amazing, just amazing. The bed is one of the most comfortable I've ever slept on. After reading previous reviews, I knew that I needed to ask for a fridge upon check in; which I did. The fridge never came, I did not bother to call and follow up as it was not the end of the world. Also, the TV in my room did not work, it would not turn on. Once again, not a big deal for me as I'm not a big TV person. I did not inform the hotel staff, but based on my experience I'm sure the minor issues would have been resolved if I had. I highly recommend this hotel and will stay there again in the future.
Genuine Expedia guest review
Other trip Feb 15, 2015
Paul
US
4.0 / 5Excellent
"Moving Trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Some confusion re room keys; staff seemed a bit flummoxed. In the end they resoled it.
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
A Traveler
US
4.0 / 5Excellent
"Close to EVERYTHING!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed overnight with the wife to get away from the kids. This place is really nice! The room was great (view could have been better, but that's what you get on the 4th floor :(. The hotel is close to everything! A few minutes walk and you're at Suburban station, which can get you anywere you need to go. There are a TON of great resaurants within a block or two (Luke's is right next door. Fantastic lobster rolls!) My only complaint is that the TV/remote is very unresponsive, but you get that at most hotels. It is just very sluggish to change channels, see what's on, etc. Also, the tv check-out option was not functioning.
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
Jason
US
5.0 / 5Outstanding
"Great bed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Bed was amazingly comfortable. Room immaculate.
Genuine Hotels.com guest review
1 night romance trip Feb 6, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
There is something wrong with this survey. I clicked on excellent for the categories but it filled in all the blocks vi couldn't undo it
Genuine Expedia guest review
Other trip Feb 7, 2015
A Traveler
US
4.0 / 5Excellent
"Great center city Philly hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I've stayed at this hotel a few times. The rooms are spacious and pretty well kept. The location is great. The staff is always very good. I would recommend the Sofitel Hotel to friends traveling to Philadelphia.
Genuine Hotels.com guest review
3 night family trip Jan 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Always pleased with the Sofitel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Always pleased with the Sofitel! The staff is super friendly, service is great and breakfast buffet is terrific!
Genuine Hotels.com guest review
2 night family trip Jan 30, 2015
jean
US
5.0 / 5Outstanding
"Use this hotel frequently - perfect location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful location, easy valet, great staff. Highly recomend this property.
Genuine Expedia guest review
Other trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
"sweet night in the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a fantastic over night getaway. very classy. Loved it
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2015
Elisabeth
US
5.0 / 5Outstanding
"Best stay, the rooms where huge and comfortable"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved it, best stay
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
curtis
US
5.0 / 5Outstanding
"Consistently excellent place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Consistently excellent! Great location, awesome breakfast, superb service.
Genuine Hotels.com guest review
1 night family trip Jan 31, 2015
jean
US
5.0 / 5Outstanding
"Ideal location....good value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great eateries close by..theatres also.professional staff were very accomodating
Genuine Expedia guest review
Other trip Feb 1, 2015
A Traveler
US
5.0 / 5Outstanding
"extremely accommodating"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
They went out of their way to accommodate our needs!
Genuine Hotels.com guest review
1 night trip Jan 28, 2015
Toby
US
5.0 / 5Outstanding
"Love the Sofitel in Philly!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Quick weekend getaway. We love the Sofitel and look to stay whenever we can. Great location and great amenities. Staff is always very courteous and professional. The bar is always hopping too!
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Richard
US
4.0 / 5Excellent
"Excellent location in the heart of Philadelphia."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was an upscale and extremely comfortable hotel. The only reason that I gave it 4 stars instead of 5 is because the hotel staff was not as insightful as I would have liked. For example, it would have been nice to know that their were complimentary coffee and pastries behind a wall in the lounge, without having to ask. Hotel staff should also inform each guest how to access the internet. I also feel like it would have been useful for the valet staff to inform us that we can call to have our car brought out, instead of waiting 15 minutes at the front door. These simple courtesies help make a guests experience much more pleasant, and should be a given at a luxury hotel.
Genuine Expedia guest review
Other trip Jan 29, 2015
Alison
US
5.0 / 5Outstanding
"Close to major shops a restaurants."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great place and location in the city. Excellent staff and service.
Genuine Expedia guest review
Other trip Jan 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Top Notch!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Top notch staff and beautiful hotel. The common complaint was the valet parking (congested and expensive) which given the location, was expected. I do think $45.00 a night for parking is insane. However, the staff could not be more accomodating! We had a lovely visit and will be back!
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Stacy
US
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