"Nice Hotel - Room Maintenance Issue"
The Sofitel is very nice and convenient. The staff was not overly friendly. I had a maintenance issue in my room that I asked be fixed during my stay, but the hotel did not address the issue.Genuine Hotels.com guest review
Fun weekend - chic hotel, interesting dinner restaurant (Victor Cafe) and great play at the Forrest theatreGenuine Hotels.com guest review
"Great Customer Service"
Top notch customer service. Clean room. Comfy bed and great shower. Not one problem. We will certainly stay here again when we return to Philly. Great access to parking, night life, restaurants, city hall, and shopping.Genuine Hotels.com guest review
"Peaceful and Comfortable"
From valet parking to check-in all went smoothly thanks to the excellent staff! My request for a quiet room away from street noise, elevators, etc. was fulfilled with kindness and care by the check-in staff member. After a 12 hour drive, I found the room large, clean, comfortable and gratefully drifted off to sleep. In the morning I did hear some slamming […] room doors a few times...why don't fellow travelers take the extra few seconds to quietly close the door to their room at 7 AM? The location of this hotel can't be beat - in the Rittenhouse area close to everything you could want. You won't be disappointed you stayed here. Read moreGenuine Hotels.com guest review
Excellent Location, Friendly staff, Clean large rooms, Great LocationGenuine Hotels.com guest review
My wife and I usually stay at Sofitels and this was our second stay at the one in Philly. Excellent service, quality of room and amazing buffet breakfast. We will definitely come back.Genuine Hotels.com guest review
"Close to restaurant and Forrest Theatre"
Check-in was extremely pleasant and helpful. Our room was excellent . Chose hotel because it within walking distance of The Dandelion restaurant and the Forrest Theatre.Genuine Hotels.com guest review
Beautiful hotel with great restaurants and shopping in close walking distance. The concierge was excellent!Genuine Hotels.com guest review
We were very pleased . thank youGenuine Hotels.com guest review
Hotel far exceeded my expectations! Staff was fantastic, room was large and clean, and location was perfect- in the heart of everything! I'll definitely be back!Genuine Hotels.com guest review
"Excellent Service, Very Accommodating"
The Sofitel has a great location, just steps from beautiful Rittenhouse Square and a few more steps from the Barnes Collection, the Rodin Museum, and the big Art Museum. We had a one bedroom suite, which was very nicely laid out and comfortable. There were a couple of irritating snafus--but the hotel responded immediately. And, for me, the key thing […] was how accommodating the hotel was. The staff graciously extended our checkout time, and when I got my car from their valet service I (unexpectedly) waited for my partner in their entry area for 30 minutes, without one peep of protest. The parking attendants were lovely, helpful, and very tolerant of my delay in leaving. Read moreGenuine Hotels.com guest review
it was great! we will be staying again.Genuine Hotels.com guest review
This is our second time staying at the Sofitel and it was just as great as the first time. We love being downtown and being within walking distance to so many great shops and restaurants.Genuine Hotels.com guest review
"Not as nice"
We were expecting the rooms to be nicer being it's a luxury hotel but overall we enjoyed our stayGenuine Hotels.com guest review
"Worth a second visit!"
Extremely friendly, courteous staff and contemporary flairGenuine Hotels.com guest review
"Great Location, nice hotel"
Overall, our stay was nice. The hotel was clean an the staff wa friendly. Many of the television stations don't have the best reception, but tht is minor as there is so much to do surrounding the hotel that it would be a shame to waste time actually watching television. It also took some time to get our car when we called down to have it ready in advance, […] but it was likely a busy time with many checkins. This is a pet friendly hotel which is greatly appreciated. Read moreGenuine Hotels.com guest review
"Should have been told..."
Overall a nice hotel, from the outside the building looked a little run down on the actual building and surrounding by awnings, inside the lobby was beautifully kept. I stayed in a junior suite which was nice, not the nicest I've seen for a luxury hotel but I didn't spend much time there. My biggest gripe is with the service, i was not informed at check […] in of any funds being held on my credit card for any incurred incidentals which does not get returned for what I've been told will be 5-7 days. I found this out when I checked my account days later. I am ok with the procedure however I should have been told his was going to happen as it is my credit card and my money. Not a good move seeing as it's a luxury hotel. That incident probably would stop me from staying at the hotel again it suggesting others to stay there also. Read moreGenuine Hotels.com guest review
This was my first time in philadelphia and the location was perfect for shopping, great foods and historical sites. Everything was in walking distance. The staff were very attentive, they made sure all my needs were met. They went above and beyond and even found my lost glasses. I couldn't imagine staying anywhere else on my next visit. Superb customer […] service. Read moreGenuine Hotels.com guest review
"Great stay in Philly!!!"
The room was really nice. The hotels staff was very helpful. we will def be back soon. I love Philly:>Genuine Expedia guest review
"Nice hotel, cleanliness leaves something to be des"
This was our first time staying in the Sofitel in Philadelphia. We had tried to arrange for an early check-in due to our schedule, and we had attempted to do so via phone and were told someone would call us back, but no one ever did. We arrived early to drop off our bags, and the staff were friendly and they happened to have a room available. It didn't […] seem that the room was properly cleaned as we found peanuts and food on the floor underneath the tables, and certain areas of the room had not been dusted in some time. One of the lamps wasn't working the first night, so it seems it hadn't been checked before we arrived, but it was working the second day. Otherwise the room and our stay was pleasant. We paid a reasonable price for 2 nights, and had it been more I would have been disappointed. Read moreGenuine Expedia guest review
"Great location, but could be more comfortable"
Great location and service - walking distance to many great restaurants and shopping. Beds were not that comfortable and pillows were too mushy.Genuine Hotels.com guest review
"Nice in Philly"
Top sheet was missing from bed with holes in the duvet. Yet fabulous staff. Rooms are alittle small. Cute bathroom and nice menu for room service.Genuine Expedia guest review
"Wonderful Hotel in a good location."
We had a wonderful experience, I would go back definitely.Genuine Expedia guest review
"Convenient to local sites"
The hotel is central to attractions and dining. It is clean and staff is welcoming. There is no street parking and the streets are tight. Hotel charges extra for parking.Genuine Hotels.com guest review
"close to all must-see sights"
GreatGenuine Hotels.com guest review
"Great hotel, super comfortable beds!"
Very spacious room and bathroom, extremely comfortable bed. Great spot!Genuine Hotels.com guest review
"Centrally located comfortable spot"
The rooms were wonderfully spacious and the hotel itself is lovelyGenuine Hotels.com guest review
"Love this hotel!"
Incredibly comfortable, great amenities, and location. perfect for my business trips.Genuine Hotels.com guest review
Great Location. Convenient. Quiet. Impressive bathroom. Arrived early but they made effort to get me into room. Staff was very nice and professional. Slept well!Genuine Expedia guest review
"Beautiful luxury hotel with friendly staff"
Comfy room with a nice city view. The staff was super sweet.Genuine Expedia guest review
Room had little bugs. AC didn't work. Iron board was broken.Genuine Expedia guest review
"2 nights to visit Philadelphia and it's museums"
Enjoyed the town and especially the Barnes foundation and some of the murals spread out through townGenuine Expedia guest review
I stayed at the Sofitel due to a business conference at a neighboring hotel. My stay was excellent. Room was elegant and comfortable. Would definitely recommend this to friends, family & co-workers for any trip purpose.Genuine Expedia guest review
Best location in Philly for shopping, eating, and walking around! Very nice hotel and great beds.Genuine Expedia guest review
Above average in every way. Classy and they take care of you.Genuine Hotels.com guest review
The toilet didn't work. That's kind of a big part of hotel room.Genuine Hotels.com guest review
We had a very enjoyable one-night stay at the hotel. The valet service was excellent as was the rest of the staff. We particularly enjoyed the room upgrade we were given upon registration. The room was fantastic!Genuine Expedia guest review
"The best smelling, odoriferous lobby!"
The Sofitel smells like heaven when you walk in and the room was equally celestial. I stayed in a junior suite which was modern, comfortable and well worth the price. Great, convenient location.Genuine Hotels.com guest review
"Great weekend stay!"
Stayed at the Sofitel in Philadelphia for a weekend this summer and had a fabulous time. The staff was kind and accommodating. As expected the hotel was beautiful. Highly recommend it! And don't forget to have a croissant!Genuine Hotels.com guest review
"Good Location, close to Rittenhouse Square"
Very attentive staff.Genuine Hotels.com guest review
"Great hotel, Great Price, Great Location"
We loved our stay... Hotel was very clean and in a pretty central location to many things. Easy to walk to a multitude of restaurants and shops.Genuine Hotels.com guest review
"Gracious and very quiet !"
This was my first time both in Philly and at staying at Sofitel for business. The location is wonderful; right within walking distance to just about anywhere. Conveniently located near restaurants, bars, and tourist sights. Room was spacious with excellent amenities, including expresso maker in room. Only downfall the hotel had No pool.Genuine Expedia guest review
"Repeat stay. We still find this a great hotel"
Sofitel and its excellent staff goes the extra step to make your stay comfortable. Their breakfasts are healthy and delicious.Genuine Hotels.com guest review
This is a beautiful hotel with a great staff and top notch rooms. We stayed in a junior suite on an upper floor that had a nice view. The hotel is located within 10 blocks of all the downtown historic sites as well as several very good bars and restaurants. It is also just a short cab ride to the Art Museum as well as South St. and the Delaware River […] waterfront. My only complaint, a small one, is in getting to this hotel downtown. If you are unfamiliar with Philly it is a bit of a pain with all the one way streets, and pulling into the valet area, which is very small, can be a challenge if several people are trying to check in at the same time - but this shouldn't be a deterrent to staying here. Read moreGenuine Hotels.com guest review
"Walk anywhere in Center City"
The hotel is lovely, and is located in an excellent, central location, a walking distance from just-about anywhere in Center City Philadelphia.The staff was extremely cordial and friendly. The only slight negative is the parking situation: the only options are valet parking or go hunt for a space on your own -- tough. Valet parking is off sight, so […] be prepared to wait for your car. We didn't use the car at all -- walk anywhere! -- but had to wait a while when we left. Overall, lovely and highly recommended. Read moreGenuine Hotels.com guest review
"Comfort and joy"
I thoroughly enjoyed my stay at the Sofitel Philadelphia. The staff were all extremely friendly and incredibly friendly. I didn't want to leave the room it was so nice! The room service was impeccable--the food wonderful. Everything about my stay was absolutely the best.Genuine Hotels.com guest review
"Great location & staff, needs better housekeeping."
The good points: The customer service was great! The style and design of the rooms was really cool. The bad: However, the A/C was broken, there was mildew on 2 towels and hair on the comforter on a bed w/no top sheet. Having no top sheet is standard for the hotel, which thought was strange.Genuine Expedia guest review
"Nice hotel in Philly"
Room was small but comfortable, although the decor was oddly conceived - the only "unifying" theme could have - by a stretch - been the palette. . . many textures, stripes, patterns. The painting over the bed was weird and aggressive, earth tones, jagged brushwork, not at all pleasing, with a torqued human figure. When we mentioned it to the front desk, […] they said it was supposed to reference Rodin, the French sculptor. I've been to the Musee Rodin in Paris - it didn't. Read moreGenuine Expedia guest review
"Not at all what it should be"
We were so disappointed . From beginning to end. The valet parking situation is a nightmare. They were to have flowers in our room for a special both bday surprise and they were not there. They charged our bill on drinks we had paid for with cash. The room was VERY unclean and we had upgraded to one of the nicest rooms they had. There was food left […] out in the hallway for literally 3 days until we had to ask they to take it away. VERY unclean unkept hotel. Would NEVER stay there again. For the price they charge they should be ashamed . Read moreGenuine Expedia guest review
"nice hotel, not very special"
I had a lovely stay at this hotel. It is clean and comfortable, and the service was excellent. However I can't say that anything about it really stood out or felt special, especially considering the price. The bathrooms are great though!Genuine Hotels.com guest review
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