"Great Room Poor Food"
I've stayed in a number of Village Hotels on business but on this occasion I had my wife with me so we decided to eat in the restaurant. I had the Goan Fish Curry which was mild to he extreme with microwaved rice and a naan that seemed to have come from the supermarket. Ruth had chicken that was very overcooked and dry, and a baked potato that was hard […] in the middle. We had to ask for some butter which took 10 minutes to arrive. All this cost 53 pounds - 2 starters, 2 mains, 1 desert and 2 drinks - had the food been decent quality we'd have been happier Read moreGenuine Hotels.com guest review
"Comfy bed,small family room."
The hotel was nice,the family room was a bit small,as it was £150 a night,the breakfast was very nice,the outside needed a lick of paint,overall a nice hotel,near to broughton and Chester.Genuine Hotels.com guest review
"Shame about the pool"
Overall ok for a village pool very small and expensive ratesGenuine Hotels.com guest review
"Another enjoyable stay"
Friendly staff. Efficient service. Very clean throughout hotel. Another enjoyable stay.Genuine Hotels.com guest review
A lovely experience, we will returnGenuine Hotels.com guest review
"good leisure facilities"
Have stayed before, good staff with excellent customor services. Nothing is ever to much troubleGenuine Hotels.com guest review
"More a Leisure Center than hotel"
We were given a room at check-in and when in the room I noticed that there was no safe. It was also not on the Upper Deck as booked. Our room was changed but we were told that there are no rooms with safes in the hotel, even though it states on the booking confirmation that the room would have a safe! I even showed this to the person at check-in but […] he ignored it. This is very inconvenient when going to the pool or bar and outside the hotel with passports etc. The hotel is extremely busy with many locals using the leisure centre and the in-house Starbucks.The car park is very full and it is difficult to find a space at certain times. Car park spaces should be kept for people that stay in the hotel, especially when parties are being accommodated as well. Friendly service but a staff shortage is noticeable in the dining room and reception. Pool is nice but fairly shallow and too warm in our opinion. Hotel is fine but overrated and over-priced. There are better deals elsewhere available! Read moreGenuine Hotels.com guest review
"Not bad but not for long staying"
The personnel is kind and efficient, the rates are a bit high for what is offered in the room in my opinion. The rooms are clean but if you look well you'll see that the toilets always need refurbishing and the room are no "sound proof" at all. If the neighbour is watching TV you'll hear it. You have gym and swimming pool included in the price though; […] didn't try them. Read moreGenuine Hotels.com guest review
"Busy and interesting hotel"
Plenty of bar and reaurant space. Good Sized room, but looking a bit irked in places. Bar areas were very busy due a wedding, but bar staff worked hard to serve everyone as soon as possible. Did not eat there but menu looked very interesting. Or room was overlooking th car park and close to he main road, so nose interrupted sleep bth at night and again […] early morning. Read moreGenuine Expedia guest review
"Lovely hotel for a family stay."
We stayed here with our young children. We all had a lovely stay. The breakfast buffet had a good variety and the hotels pool was a big hit with the whole family.Genuine Expedia guest review
"rude staff poor service and no management ."
had problem with radiator noise on 1st night , asked at reception if someone could look at it the next day , was told it would be sorted , came back late that evening and nothing had been done , another member of staff kindly moved me at my request , said that the girl on reception had not reported this !when checking out the same girl who i reported […] my problem to was on the desk , wanted to charge me for new room ! very rude when i explained why i had to move , no sorry , no thank you and not a manager to be seen in the place . this was once a great hotel but now ? not so sure its on the slide ....... Read moreGenuine Expedia guest review
"A good stop off to see Chester"
The hotel was obviously well used and so some areas seemed in need of an update, but our rooms were clean and in good condition. It was busy and appeared to be well run, with a good range of on-site services, including the 'pub' and coffee shop, spa and swimming pool. Staff were friendly and courteous, attending to our needs efficiently. The breakfast […] was a little limited in some areas but overall a good spread. Overall a good location for a stop to visit Chester. Good value for money. Read moreGenuine Hotels.com guest review
"Good for a dog friendly short stay."
Good dog friendly hotel, busy with plenty of activity. Food not the strong point and breakfast is all buffet -nothing to order. Nice gym and pool area.Genuine Expedia guest review
Not stopped in the rooms at the back of the hotel before, I was woken up at 5am by a glass skip collection and the motorway was noisy all night.Genuine Hotels.com guest review
Busy hotel lots going on. Fantastic gym, great room albeit I had to walk miles to get to mine. Pretty limited menu in the restaurant in my opinion. Would stay againGenuine Hotels.com guest review
Completely adequate hotel , friendly staffGenuine Hotels.com guest review
"Great hotel for business or leisure"
Stayed here for a quiet night away, very restful. Very comfortable bed. Great facilities. Swimming pool, spa pool, sauna, steam room and gym. Would reccomend for business or pleasure. 20 minutes to Chester and 50 minutes to the Welsh Coast. On site pub serving pub grub and seperate restaurant as well as it's own Starbucks. There is also a an independent […] pub literally 2 minutes walk away serving carvery or menu food. Read moreGenuine Expedia guest review
"family more room!"
Amazing room. 2 lovely double beds, a sofa bed and a cot but still there yes loads of space! Bath, separate shower, bidet, Free wifi was fast enough to watch skygo-only problem was I forgot an hdmi lead to connect the 32 inch Samsung tv to my laptop. All this for myself, my wife and our 6 year old daughter. Only downside was we arrived at 5pm just as […] the pool.shut for children. It's open until 7pm for kids on Fridays though. Great breakfast and all for £115. Will definitely use again, but must stay for more than one night next time. Read moreGenuine Hotels.com guest review
Booked a family room which was enormous and main bed massive however camp bed was only a small sofa that was a struggle to fit two kids, could have done with two camp bedsGenuine Hotels.com guest review
Hotel was not what we were expecting from a De Vere property. It's in need of a good overhaul as it's very tired and run down. Breakfast disappointing and not replenished quickly enough for a busy Sunday morning on an Bank Holiday,Genuine Expedia guest review
"Good gym /sauna etc"
GreatGenuine Hotels.com guest review
"Good location but average facilities."
Used as a base for a long weekend stay in Chester. All facilities were OK apart from breakfast on the 2 mornings which werent particularly pleasant experiences - food was poor and empty dishes on the buffet werent replenished quickly enough. We've had much nicer breakfasts for £3.99 at Sainsburys than here.Genuine Expedia guest review
"Ok overall experience despite the breakfast fiasco"
We stayed at the hotel on a bank holiday weekend to attend a friend's party. Our room, a double with a sofa bed for the 2 children was comfortable, if somewhat compact for 4. Bathroom was clean although the tiles were black with mould in places. Staff were helpful, bringing extra pillows and an extension so the kids could watch their DVD player. Overall […] a positive experience let down by the breakfast fiasco the next morning. There wasn't enough food on the hot nd cold breakfast buffet. People were constantly standing around waiting for food, or juices to be brought out. If a hotel knows how many people they have staying, surely they can plan an efficient breakfast service? Apparently not! Read moreGenuine Expedia guest review
Well looked after by the staffGenuine Hotels.com guest review
"Needs some TLC"
Nice area, nice Hotel and great friendly service .... but let down by tatty room that obviously doesn't get properly maintained and deep cleaned that often? Skirting boards coming off ... Free WiFi but signal so week in the room you couldn't use it. Bathroom needed a proper clean especially the mould on the bath and tiles. Disappointing for a De Vere […] Hotel and the cost! Read moreGenuine Hotels.com guest review
pleasant stay apart from some of the public areas being very cold when sittingGenuine Expedia guest review
Friendly staff, good breakfasts, room kept well serviced during our four day stopover, quite a few families staying and all seemed to be well catered for, thankyou.Genuine Expedia guest review
Great getaway, friendly staff, comfortable hotel room. Breakfast ok.Genuine Expedia guest review
"a party hotel"
Our hotel room was clean, modern and the beds very comfortable. Perhaps we chose a bad weekend to come: heavy snow, families with young kids trapped indoors, at least one hen party. It was a busy, bustling environment - not the restful spa experience we expected. Restaurant food is adequate, but overpriced.Genuine Hotels.com guest review
First class mid week overnight stay. I stayed in one of the upper floor rooms. It was spacious and well furnished. One of the most comfortable hotel beds I have slept in. The room facilities were excellent, although it helped that am a coffee snob and dread finding only one sachet of Maxwell House next to the kettle normally (here you get Starbucks […] coffee and hot chocolate sachets!). The TV was a bit tricky to work and the advertising banner across the full Sky menu of channels was a bit irritating but the Freeview worked fine. The staff were great, breakfast was top notch and if I'd overcome feeble excuses not to go to the gym I'm sure the pool and gym would have been as good. I'll definitely return on a Manchester - North Wales overnighter next time. Read moreGenuine Hotels.com guest review
"value and comfort"
With this hotel you know what you are going to get: great value, comfortable clean room and a quiet night's sleep. Breakfast is a good standard with friendly attentive waiting staff. Bar is completely missable unless you like flashing lights and no atmosphere.Genuine Expedia guest review
"Fantastic Christmas Treat"
Faced with sleeping on the floor at my Mum and sister's over Christmas, my girlfriend and I booked into here. What a lovely surprise! Clean and comfy rooms, not too busy, except at major meals: lunch and dinner. Then the hotel was bustling ... with people out to enjoy themselves. There was also the spa ... rather a surprise because we weren't looking […] for one. The gym equipment was fantastic ... and we even used it during the 4 hour opening period on Christmas Day. Best of all: it wasn't too expensive for our 3 night stay. Read moreGenuine Hotels.com guest review
"Good place to be to get to surrounding areas."
Pleasant, friendly staff good breakfastGenuine Hotels.com guest review
"Not worth the money"
Window was open in room when arrived, in November, struggled all night to heat room up, shower only luke warm despite being on full heat, bathrooms are tired and need a make over, not worth the moneyGenuine Hotels.com guest review
Had a good stay at the de vere village. Some very good points and some basics you don't expect from a 4 star hotel. Good points :- Gym is 1st class Staff are friendly and helpful Breakfast excellent Free wifi Good evening amenities & nice pub across the road Bad points Mold around the bath. No plug in bath Rooms close to dual carriageway desperately […] need proper glazing Arranged wake up call never materialized. No problem though as traffic kept us awake . They have upgraded rooms which may well give a better experience , but for us apart from the gym, the hotel was a disapointment. Read moreGenuine Expedia guest review
It is sixteen years since we used to regularly use the St Davids Hotel and we are sorry to say that we were disappointed. We felt that the hotel had deteriorated in a number of ways. The general decor of the place was dark and the way the dining room was furnished and the general service at meal times was nowhere near what we expected based on our previous […] experiences. Sorry to be so negative but I'm sure you want a true report. Read moreGenuine Hotels.com guest review
"Very Nice Hotel with good facilities."
We only stayed at this hotel for one night however, We used the majority of facilities. We didn't check in to the hotel until early evening and we were directed to our room upon arrival. However, we were directed through the middle of a function that was taking place and this was a little bit annoying as we would rather have not weaved through the other […] guests to get to our room. We used both the Restaurant and bar facilities and found that the restaurant - although a little bit more expensive than usual - was fair in price. The bar was not as reasonably priced, but did provide entertainment. We used the nearby pub across the road for a little while that evening which was also worth a visit and was much more reasonably priced. The hotel was a good base as it was a good 8-10 miles out of Chester where we wanted to visit and was a little more quiet. Considering we visited the nearby Outlet Village too during our trip, it proved a useful location. We had booked a spa treatment a good while after our checkout and the hotel staff were still welcoming upon returning from nearby Chester that day. The Spa pricing was extremely reasonable compared to other places and was enjoyable. All in all I would recommend this hotel, the only disappointment was the function which we were directed through/not made aware of. Read moreGenuine Hotels.com guest review
"very pleasant stay"
clean and tidy, plenty of free parking spaces and free wi-fi.Genuine Hotels.com guest review
"Never book this hotel"
I was promised that sofa bed and a safe will be provided. But hotel denied that all rooms with the facilities that I have paid are booked by other guests. I am not very happy, that hotel hasn't provided me with the facilities that I have paid for.Genuine Hotels.com guest review
"very central hotel"
very nice hotel and facilities. Only downside was a joining door between our room and the next. Due to this we found it very noisy.Genuine Expedia guest review
"Alright but not good enough to recommend"
Hotel and staff were satisfactory with good 24hr check in. Rooms and room facilities on 3rd floor were disappointing.Genuine Expedia guest review
Only stayed 1 night to visit friends. Room was clean and modern and good mattress on bed, and although there was a wedding in the hotel there was no noise and our room looked out on the courtyard. Only slept in hotel so cannot comment on other services . Unfortunately there was a power cut in the morning so breakfast wasn't good, not very warm and no […] choice. Would stay again if in the area. Read moreGenuine Hotels.com guest review
"Serves a purpose!"
Probably not the best time to visit as it was the bank holiday weekend so it was very busy plus a wedding was being held at the venue. This meant queueing for evening meal and breakfasts. Lots of families there - so screaming children during meal times - not great. Food was good. Attention to detail was not sharp - in the room - had to mend the plug […] in sink as was jammed, batteries flat in remote for TV, lift was out of order. No ice and lemon in gin & tonic, no steak knife to eat steak with. There was no quiet area to sit away from loud sports screens as this area was taken over by the wedding. Staff were polite. Read moreGenuine Expedia guest review
"Not a family hotel"
Pool/changing room was COLD. No shampoo etc in bathroom. Breakfast was rubbish for 4-star hotel, coffee is from sachets! Hotel in middle of industrial estate. Room was for 4 but only 2 towels in bathroom? Booked last minute and now I know why the still had rooms available. Never again.Genuine Hotels.com guest review
"Comfortable hotel in a convenient location."
Great location. Upper deck room spacious and comfortable. Older staff very friendly and courteous, younger staff disinterested. Corridors quiet and walls reasonably thick. Breakfast good, although can be very busy later in the morning. Not air conditioned so rooms quite hot in good weather. Restaurant fine, pub across the road better value.Genuine Expedia guest review
"5 night stay"
good access to the motorway system . however, nothing close to the hotel except a very good pub/restaurant named the Running Hare. Couldn't fault the room cleanliness. Decor of rooms a little dark. Could also have done with better lighting in the room. Only had dinner in the hotel restaurant once.It was the carvarey which was ok.Genuine Hotels.com guest review
"Not baby friendly!"
This was our first break away with our 11 week old baby and we chose this hotel as we had stayed there about 4 yrs ago and we really liked it then plus it had a pool and our baby loves to be in water......however on the first visit to the pool around 6pm we were told that children aren't allowed into the pool after 5pm and no exception could made, despite […] there being no advertisement of this ruling on the website or at the hotel. The following day we made sure that we got back by 4pm so we could go swimming, however this time the pool was freezing!!! We told a staff member and he assured us that it was at 29C, but it felt like cold water with ice so we couldn't risk it with our baby. Later he returned to say that he would test it with a thermometer as there had been a few complaints of the last few days (simply dipping his toe in the water would have confirmed that it was definitely not 29C!!) We were also located in possibly the furthest away room and direct to a lift but still had to climb 7 stairs with a pram to get to our room. The hotel just wasn't as nice as previously and our room looked quite dated although clean and tidy and the baby changing facilities in the disabled toilet (which is a tight fit with a pram) near the bar stinks so I would never advise using those! Overall, good location for visiting Chester, Cheshire Oaks, Chester Zoo, Blue Planet Aquarium, Trafford Centre etc but the we won't be visiting this hotel ever again. Read moreGenuine Hotels.com guest review
We stayed for our 19th wedding anniversary and really enjoyed our stay. The service was fantastic, staff very helpful and food lovely.We will definatley go back again.Many thanksGenuine Hotels.com guest review
"Avoid eating on Sunday"
The de Vere Hotel was - as a place to stay - ideal for a short break. However, we were there on a Sunday when the dining room was only operating as a 'Carvery' until 7.30pm so the choice for Sunday Evening Dinner was limited. The problem was most of the items had been on display long before we arrived. The Salad Bar had a few acceptable items, but most […] plates wee empty and had been so for a long time judging by the congealed state of the residue and they had not bben cleared when empty. A for the 'Carvery' A nice Ham, a well done (overcooked) tough Beef and a reconsituted lump puporting to be Turkey - not looking like a Bird of any kind but just a rolled lump. Seated promptly and then forgot about for any drinks order until we went to the bar to ask (about 10 minutes later). The sweet table was split between the cold area of the Carvery and a small (manned) table in the main dining area, but was, by now, again well passed its best. With 2 glasses of wine and the Carbery a bill of £42 was unbelieveable compared with normal Carvery prices, but our fault for chosing to eat in the Hotel. We saw otheres using the Bar Service with far better resujlts so p[erhaps there is a viable alternative, but if this is a normal Sunday practice, then you know the choice available to you. The rate for the room was brilliant and worth every penny so overall not a bad weekend. The included breakfast was as good as most Travelodges but well below any Hotel catering we have had, Read moreGenuine Hotels.com guest review
Very welcoming, staff very polite and will do anything for us. Fantastic facilities. Good choice of meals. Room is very up to date and stylish. We are planning on returning very soon!Genuine Expedia guest review
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