All hotels in Funchal, Portugal
1 room, 2 adults
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Estrada Monumental 147, Funchal, 9004-532, Portugal, ‏‎800-491-6126
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4.9 / 5Outstanding

Score breakdown (from 190 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.9
  • Comfort
    4.9
  • Condition
    4.9
  • Neighborhood
    4.7
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5.0 / 5Outstanding
"Awesome location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I'm glad we looked at reviews before our stay and chose the bay cliff. The location, installations, service were fantastic, hope to be back soon.
Genuine Hotels.com guest review
1 night romance trip May 1, 2015
Ivan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
A very lovely hotel with beautiful position. Will return next year.
Genuine Venere guest review
Other trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Outstanding in every way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a lovely resort. Traditional and sophisticated, they focus on the individual. Some families, but mostly refined adults. Some singles, but as usual mostly couples. Many of the guests I met have been coming to the Cliff Bay for years. There are very few Americans! They offer activities if you choose to engage. Cocktail hours with the manager, flower arranging classes, etc. Amenities include a heated indoor/outdoor pool, another salt water pool at sea level, sauna and steam bath are all complimentary. The spa treatments are reasonably priced and well worth it. Restaurants are very nice. Some are casual, some are formal. You can walk to Funchal (20 min). Also, lots of restaurants around if you choose to leave the property. The casino is just down the street. I was there just before embarking on a cruise. I had walked past the port the day before, but took a cab (very reasonable) when carrying my luggage. I highly recommend the hotel and will plan to go back.
Genuine Expedia guest review
Other trip Nov 24, 2014
Capitol HillGal
US
5.0 / 5Outstanding
"Like a star!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
If I could give this place a 10 star rating I would! The location,the food, the accomodations, the service.... everything was absolutely first class.People were so friendly and helpful. We love our stay and for sure we will coming back to Funchal and the Cliff Bay !
Genuine Expedia guest review
Other trip Aug 31, 2013
Jussara
US
5.0 / 5Outstanding
"An unforgettable vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is chosen after reading the reviews. Not disappointed in anything. Lovely welcome, pleasant, friendly atmosphere, cozy rooms. There are a lot of flowers in the hotel. Excellent location. We dream to return.
Genuine Expedia guest review
Other trip Jul 31, 2013
Tatyana
US
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place! We were the only couple with a baby (actually the youngest by 30 years)... But would go back in a heartbeat. They had a kiddie pool and toys outside to play with for our 13 month old and even a "kindergarten" or play room inside. Location is great, views are amazing! Breakfast is yummy... Everything you could want!
Genuine Hotels.com guest review
3 night family trip May 11, 2013
A Traveler
US
4.0 / 5Excellent
"good hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is clean, friendly, and grounds of the hotel are excellent. The view is fantastic. The clients are mostly mature couples from France and Britain with some Germans and Russians. The food in the gourment restaurant is good. The regular hotel restaurant is also fine, but nothing outstanding. The hotel is located close to resort area, and a bit removed from the Funchal historic centre, about 5 euro by taxi or 20 mins walk. Good value for money and it seems one of the best places in town
Genuine Hotels.com guest review
Other trip Aug 27, 2012
Igor
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"First class hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely hotel. Staff friendly and attentive. Excellent choice of restaurants and food. Terrific sea views. Sea water pool a delight.
Genuine Hotels.com guest review
5 night romance trip Apr 20, 2015
A Traveler
GB
3.0 / 5Good
"Good but snooty"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good hotel. However the staff was snooty (and slightly arrogant) at the front desk which put a bad taste in my mouth tight from the beginning. I was charged a considerable sum of money for an extra infant who was with me. When I asked why such a high charge was being levied I was told that it was for the privilege of living in the accommodation and using the hotel facilities. What really got me was that they only let me in after I had paid for the child rather than at the end when checking out. So though the hotel is good and posh I would not go there again.
Genuine Hotels.com guest review
2 night family trip Apr 7, 2015
Sudhir
GB
5.0 / 5Outstanding
"a great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Back to a fabulous hotel in a beautiful setting. Staff as attentive as ever.
Genuine Hotels.com guest review
7 night family trip Mar 19, 2015
Nigel
GB
5.0 / 5Outstanding
"Best of everything 11/10"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel goes way above and beyond expectations. Great location with 25 min walk into Funchal or take the courtesy bus. Fantastic helpful staff and amazing rooms with a view of the sea. Brilliant pool and enough sun laughers and the food is out of this world. Please don't book it yet we need to get next years reservation in first.
Genuine Expedia guest review
Other trip Mar 23, 2015
Joss
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing hotel, great facilities, location and views. Perfect spot for our mini moon :) would recommend to anyone
Genuine Expedia guest review
Other trip Mar 21, 2015
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Absolutely fantastic. Planning to go back next year.
Genuine Expedia guest review
Other trip Mar 15, 2015
A Traveler
GB
5.0 / 5Outstanding
"Luxury hotel in great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed in one of the top floor rooms. Great views over the site, pool areas and the sea. Balcony in the sun for most of the day. Choice of restaurants and three bars but only one open in the evening. Five stars but not stuffy and the staff cannot be more helpful. Walk into Funchal and get a Tuk Tuk back!
Genuine Expedia guest review
Other trip Mar 15, 2015
charlie
GB
5.0 / 5Outstanding
"Nice hotel, beautiful garden, excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
our room was very spacious, staff friendly but not intrusive.
Genuine Expedia guest review
Other trip Mar 11, 2015
nuls
GB
5.0 / 5Outstanding
"A wonderful Week at The Cliff Bay Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay at The Cliff Bay Hotel was everything we expected it to be and provided us with the rest and relaxation that we had sought. The staff were helpful and friendly, nothing was too much trouble. The food was excellent with plenty of choice at breakfast. There are many places to sit and relax or enjoy the scenery. The weather was much warmer than we had expected; sun cream most necessary! We did borrow one of the hotel's DVDs only to find that our machine did not work and despite someone coming up from reception and doing his best;- it was not fixed. We were assured someone would come the following day, however, it remained broken and our stay came to an end. This minor glitch did not spoilt our experience and we would definitely stay here again. I would not bother to hire a car again for the week as plenty of buses and taxis and the roads are not for the faint hearted! It is possible to arrange car hire from the hotel which is what we would do in future. We did have difficulty finding the hotel on our arrival as no obvious signs in the dark but once there, it was lovely.
Genuine Hotels.com guest review
7 night romance trip Feb 17, 2015
A Traveler
GB
5.0 / 5Outstanding
"5 Stars Well Deserved"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel boasts that 30% customers are returning, and we're at all not surprised. This is our second stay at Cliff Bay, and won't be our last. Hotel is 20 mins walk from Funchal centre, but provides a courtesy bus during the day for those who can't/won't walk. The hotel staff are exemplary in their friendliness and helpfulness. The buffet breakfast is the best spread we have ever seen, really high quality food and plenty of it. We have taken one buffet supper (fish/seafood) in the Rose restaurant - again high quality and plentiful. The Bistro (next to the bar) provides lovely dishes for reasonable prices, again of very high quality. The heated indoor/outdoor pool is served by a snack/drinks bar, and is well furnished with plenty of loungers; in and out-doors. A very good massage was had at the spa at a very reasonable price, whilst an indoor jacuzzi, steam room and sauna are available to all for free in the Wellness Centre. Bedrooms are roomy and comfortable. We can't fault this hotel at all.
Genuine Expedia guest review
Other trip Feb 27, 2015
Steve
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a fabulous time at The Cliff Bay in Funchal. The weather was better than expected. Our walks around town were beautiful and relaxing.
Genuine Expedia guest review
Other trip Feb 26, 2015
Myk
CA
5.0 / 5Outstanding
"A fabulous resort Hotel overlooking the Atlantic."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed our week's stay there, a great place from which to discover Funchal and wider Madeira. The staff are well organised and efficient and extremely helpful. The Hotel offers so much for everyone, those wanting to relax there or those wanting to use it as a base for touring, or both. The food was first class both in quality and variety and well presented. A leisurely Breakfast on the terrace a particular highlight.
Genuine Expedia guest review
Other trip Feb 24, 2015
James
GB
5.0 / 5Outstanding
"Luxury at a good price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A very well run hotel. Stunning views from our room. The hotel staff were polite and attentive. The food and drink were very good. Delicious locally sourced produce was used. Funchal is a vibrant city, lots to do.
Genuine Expedia guest review
Other trip Feb 19, 2015
sean
GB
4.0 / 5Excellent
"Nice Quality Hotel"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We found the staff really friendly and very well trained and a few were excellent. The setting of the hotel is lovely and the decor very pleasant. Breakfast and lunch were of a good quality with a great choice for the breakfast buffet.
Genuine Expedia guest review
Other trip Feb 19, 2015
Mary
IE
5.0 / 5Outstanding
"Fantastic Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a great place to stay; the hotel is sparkling, staff friendly, and food fantastic.
Genuine Expedia guest review
Other trip Feb 16, 2015
Barbara
GB
5.0 / 5Outstanding
"Winter Sun Spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Super relaxing winter sun stay. We have visited this hotel before, and the management were kind enough to recognise that and welcome us back - made us feel special. Room, food and facilities all great. Atmosphere and staff attention to detail superb.
Genuine Hotels.com guest review
7 night romance trip Feb 3, 2015
Steve
GB
5.0 / 5Outstanding
"Double discount week equals a doubley delighted gu"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was upgraded to the upper floors, which was lovely, thank you! The Cliff Bay is a real gem. Spoke to lots of other guests, most of them returning time and time again. This was my 19th visit, so they must be doing something right!
Genuine Expedia guest review
Other trip Feb 2, 2015
julie
GB
5.0 / 5Outstanding
"Excellent hotel on cliff top with access to sea"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Relaxing and enjoyable stay with plenty of winter sunshine. The indoor/outdoor pool was beautifully warm even when the wind blew. The salt water pool was a little cold in January and so was the sea but it was great to have a quick dip at this time of year in the Atlantic. The bedrooms are spacious with excellent facilities and the view of Funchal bay at night is magical and in the daytime you can watch the cruise ships and sit on the large balcony. There was live entertainment every night in the bar and you could dance if you wished. Overall it was a great holiday.
Genuine Expedia guest review
Other trip Jan 30, 2015
Linda and David
GB
5.0 / 5Outstanding
"Excellent location and deserves it's five stars."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Cliff Bay lives up to it's reputation and the reviews written by others. Modern high quality building in scenic location but an easy stroll into Funchal. Targets the affluent end of the British, German, Dutch etc market so leans towards older couples and what they seek. Attentive and friendly staff are it's hallmark.
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
GB
5.0 / 5Outstanding
"Nice experience in the hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
the service is five star. we arrived a week before Christmas. the hotel was quiet and the staff welcomed us and provided good service. the hotel has clean and spacious room. we have two kids and the two kid beds was provided in the room. facing the sea, the view of the room is wonderful. the hotel have a playroom for kids and a play area outside. my elder daughter who is 3 likes the playroom very much and played there everyday when we were at the hotel. we rent a car for a week and the hotel has a free parking area. seems everything is perfect. very nice experience and highly recommended.
Genuine Expedia guest review
Other trip Dec 29, 2014
Mark
GB
4.0 / 5Excellent
"excellent hotel but noisy building site next door"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
this is an excellent hotel with generally wonderful staff. excellent food . however in booking and checking in we asked for a quiet room. we were put in a room close to the building works with rock pile driving and ruble moving form light to dusk. we complained and the manager handled our compliant well, but we should not have been put in that room. make sure you get a room weel away from the noise.
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
GB
5.0 / 5Outstanding
"First time in Madeira."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our first time in Madeira, so before we choose our hotel we checked other reviews and liked the look of The Cliff Bay Hotel. We were not disappointed. Everything we wanted from our week in the winter sun, the hotel more than provided for. The reception staff were friendly and efficient, the reception area was very plush and very cosy looking. Huge displays of fresh flowers filled the various sitting rooms and restaurants. These were replaced on the 1st Dec with lovely Christmas decorations. Our very spacious room over looking the sea and the harbour was ideal. The spa and indoor and outdoor swimming facilities were excellent with ample quantities of reclining sun loungers to chill out on. The restaurants catered for every taste. The restaurant staff were very efficient and very professional. What was very noticeable was the cleanliness, inside and outside of the whole complex. All in all a very well run hotel. A big thank you to all of the staff.
Genuine Expedia guest review
Other trip Dec 8, 2014
ANDY
GB
5.0 / 5Outstanding
"Excellent in every way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The quick answer - would we stay here again? Yes, subject as always to an acceptable cost. Arrival: If you, like us, arrive by self drive car you might miss the very large Cliff Bay sign high up on the building - you should be looking at the road! You might also miss the relatively narrow entrance especially in the dark as the two signs on the wall are not lit but our trusty portable sat nav was spot on. You might also, like us, be a little unsure that you had arrived at the right place as there is no sign over the large entrance announcing The Cliff Bay something that should be rectified. The Hotel: I wont describe it in any detail as it is described pretty fully elsewhere. Suffice it to say it is magnificent with great public spaces, lovely gardens and loads of places to sit inside and out as well as a choice of inside fresh water pool (which also goes outside) and an outside seawater pool. Our room: We had a side sea view close to the sea end of the building with fine views over the gardens and the lower seawater pool. The room was large and well fitted with a large bathroom with bath and separate shower and a large private balcony. Tea making facilities and a large safe also. All excellent. There was no alarm clock but you can set an alarm on the phone. We were left a large bottle of water and 2 pieces of fruit on one day - why only that one day? Eating: Breakfast is a lavish buffet affair (you can also eat in the Michelin star restaurant). There is a wide assortmen
Genuine Expedia guest review
Other trip Dec 7, 2014
Albro
GB
5.0 / 5Outstanding
"Brilliant, Highly recommended:)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel, very clean and staff very effective and efficient. Cant find fault!
Genuine Expedia guest review
Other trip Nov 23, 2014
lucy
GB
5.0 / 5Outstanding
"Superb hotel in excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything about this hotel was right, with dedicated attention to detail in all aspects. The facilities are superb, with faultless service in every area. We stayed in a top floor sea view room with a fabulous outlook, and appreciated the luxurious comfy bed, and the thoughtful extra touches, such as complimentary chilled fruit juices and water, fresh flowers and evening chocolates. Enjoyed fantastic food and excellent service in the Michelin starred 'Il Gallo D'oro' restaurant, which we cannot recommend highly enough, and my special dietary requirements (GF) were gracefully accommodated. Pool and Spa facilities are top class. The hotel is a pleasant 10-15 minute walk into Funchal, with a complimentary bus service if preferred. My husband and I felt pampered from the minute we arrived at The Cliff Bay and this is definitely a hotel to visit if you want to relax and unwind in a beautiful location, and where nothing is too much trouble for the lovely staff. We definitely hope to return soon.
Genuine Expedia guest review
Other trip Nov 20, 2014
H & M
GB
5.0 / 5Outstanding
"Very nice hotel in a very good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We could not fault anything, it was such a good value for money ( although we didn't eat in the hotel itself, as there are so many lovely restaurants in Funchal which are cheaper, the breakfast included was unbelievable! ) The hotel is in a very good spot. The staff is very friendly and nothing is too much for them. We had a very relaxing stay.
Genuine Expedia guest review
Other trip Nov 20, 2014
Marie
GB
5.0 / 5Outstanding
"Great location with amazing views"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is perched on top of a cliff, so very cleverly designed with great facilities. It has a Michelin starred restaurant and spa facilities too. The hotel staff are all very friendly and accommodating. There is happy hour in the bar every day and nightly entertainment. However, the downside being that there are very steep hills in the vicinity so be warned if you plan on walking. We took a ferry out to Porto Santo (a nearby island) which took approx. 2.5 hours. This was a good day out - would recommend doing a tour, to get to see the island properly as very small (approx. 5500 people) and quiet, but has a nice, long, sandy beach. Take the cable car up to the mountains and get the toboggan back down. However, it only takes you about half-way down so you might want to get a cab back into town as it's a very long, steep downward walk back!
Genuine Expedia guest review
Other trip Nov 20, 2014
Mo
GB
5.0 / 5Outstanding
"So good we stayed an extra four nights!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
When our return flights were cancelled due to industrial action we were delighted to have an extra four days at the Cliff Bay. This is our seventh stay here - the first hotel we have ever returned to so often. It is like coming home each time. All the staff are so friendly with a super sense of humour- especially at our attempts to speak Portuguese! The food is fantastic and the choices available throughout the various restaurants suit all appetites. This year we visited in school holidays and still found plenty of times when the pool was empty. We look forward to our next trip.
Genuine Expedia guest review
Other trip Nov 2, 2014
coffee drinker
GB
5.0 / 5Outstanding
"Best ever hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife was taken I'll this trip. The hotel staff were fantastic. Organised doctors and hospitals and made calls emails and texts to insurances. They even rang us from their homes to see how she was. Aside from that the service is superb whilst never being intrusive. Good food. Superb location with sun terraces and pools.
Genuine Expedia guest review
Other trip Oct 5, 2014
mick
GB
5.0 / 5Outstanding
"Best on the island"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our second visit, and will not be our last. Most of the other guests that we spoke to were on the 5th or more visit. This says it all. A great hotel that you'll want to go back to.
Genuine Expedia guest review
Other trip Sep 25, 2014
Chris
GB
4.0 / 5Excellent
"Fabulous hotel in lovely setting"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent 10 days at The Cliff Bay in September 2014 - our first visit to the hotel. It is an excellent hotel with efficient staff, public areas and guest rooms. It is however let down by the Rose Garden restaurant, whose dinner buffet is definitely not 5* in choice or quality. We were also amazed to find that you cannot get a pool towel from the pool attendant by the pool. You have to get them from the Spa reception, inside the hotel! This is mad. We were disappointed with the Manager's Reception that we were invited to. There seemed so few staff there and none of them came to say hello to us nor the people near us. Free champgane though! The staff were efficient and polite (though sometimes slow in the Blue Lagoon). Full marks to the reception staff though, who were great.
Genuine Expedia guest review
Other trip Sep 15, 2014
Steve
GB
5.0 / 5Outstanding
"AMAZING!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a lovely week at The Cliff Bay hotel from 18th -25th August 2014. Everything was great and the staff couldn't be more helpful. Had two spa treatments, both with Sonia, and they were amazing! My husband had two treatment too....his first with Susan/susannah (?) wasn't that great as she was too chatty and also hinting that previous customers had left gifts for her at reception! That said his second treatment with Alex was incredible....the best massage he's had. We only ate the buffet breakfast at the hotel which we found to be superb.
Genuine Expedia guest review
Other trip Aug 27, 2014
PINNY
GB
5.0 / 5Outstanding
"Magnificant Madiera in best hotel on the Island"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Pure bliss and relaxation in peace and quiet and perfect location and climate with lovely people/staff
Genuine Expedia guest review
Other trip Aug 26, 2014
david
GB
5.0 / 5Outstanding
"5star luxury"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful stay! Staff extremely helpful, felt very well looked after and spoilt.
Genuine Expedia guest review
Other trip Aug 15, 2014
Ange
GB
5.0 / 5Outstanding
"Touch of Class"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very orderly, calm and relaxing. Nothing is too much trouble for the staff. Breakfast is superb.Room sizes are generous and views spectacular.
Genuine Expedia guest review
Other trip Jul 30, 2014
Keith
GB
5.0 / 5Outstanding
"Great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good hotel great location, public areas could do with some renovations
Genuine Hotels.com guest review
5 night trip Jun 8, 2014
A Traveler
AU
5.0 / 5Outstanding
"Lives up to expectations"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The reviews for this hotel were very favourable and when we arrived we were not disappointed. Our room was ready on arrival before noon, the information given by the hotel was very good. Although a little way out of Funchal it was a pleasant walk in the sunshine in to town (plenty of seating in the park on the way if you want a rest). The hotel facilities were very good, more than enough sun beds for all guests and helpful staff to sort out umbrellas etc. The Spa facilities are excellent and it's worth getting up early to experience a tranquil swim in the heated pool. More than enough choice in restaurants and bar areas, the Michellin Star restaurant was pricey, but as a treat it is worth the extra expense. There are plenty of alternative restaurants around the area and in Funchal town to suit all pockets. Our first visit to the island, we very much enjoyed it and the hotel certainly made the holiday almost perfect.
Genuine Expedia guest review
Other trip Jun 11, 2014
Lue
GB
5.0 / 5Outstanding
"Even in bad weather, a lovely place to spend time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff were exceptional...not JUST doing a professional job of being polite and interested, but genuinely kind and clearly enjoying (and taking pride in) their work. This is true in all areas of the hotel, from reception who went out of their way to accommodate my request for a late check out, to the pool staff who seemed to anticipate your every need I enjoy swimming and had 3 quite different opportunities, which I needed as the weather changed through the week...One glorious day...sea swimming off the jetty. When the wind (and red flag) was up but sun shining, a lovely clear, saltwater outdoor pool. Then one cold and grey day the warmth, comfort and high temperature of the snug and cosy indoor pool. Felt thoroughly spoilt to have the choice. Unlike most luxury hotels there was even a feeling of "good value for money" around Happy Hour! 2 glasses of delicious sparkling wine (served beautifully) in a lovely setting.... with live music for 5 euros? Beat that!
Genuine Expedia guest review
Other trip Jun 2, 2014
Rod
GB
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Large rooms, fantastic food, it never felt like there were many people there although there were. It is a well laid out and well run hotel.
Genuine Expedia guest review
Other trip May 30, 2014
A Traveler
GB
5.0 / 5Outstanding
"Just excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a five star hotel and it wears the badge well. It is a modern building with decent soundproofing, hard wood fittings that will look good and last, marble floors etc., basically well thought through design. Rooms are a good size well fitted out and kitted out with all the usuals including safe, scales, an orchid..... Beds are a personal thing, I was comfortable my wife less so. Bathroom has double sinks, toilet cubicle with bidet, separate shower with rain head, drying line, nice towels. We were half board, food is very good in the buffet restaurant and very 'nouveau cuisine' in the Gallo D'Oro where you pay extra, a lot extra. Service from all staff varies between good and outstanding. Spa is brill according to my wife, pools and other facilities are lovely. My only gripes are that the dress code in the Gallo D'Oro is not enforced which is really annoying when you dress up for a special occasion and some other oik rolls up in jeans and a rugby shirt and the 'no nudity' is not enforced in the spa sauna areas.
Genuine Hotels.com guest review
7 night trip Apr 18, 2014
A Traveler
GB
5.0 / 5Outstanding
"Best Tropical Vacation to Date"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel has it all: great location, great views, great food, and great pools. There were quite a number of children at the resort, but for the most part were well behaved. The breakfast buffet included with the room was extraordinary, as well. Overall great experience and would highly recommend this hotel.
Genuine Hotels.com guest review
3 night trip Apr 18, 2014
A Traveler
GB
5.0 / 5Outstanding
"Hotel on the cliffs with beautiful views"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We paid a little extra for a 'sea view' and had a fabulous view of Funchal Harbour from our balcony. The room was very spacious with comfortable beds. Facilities in the room included free wifi, a desk, mini bar, coffee and tea making, lamps, bedside tables and air conditioning. There were 5 drawers and a huge wardrobe with plenty of hangers. There is also a safe in the room large enough for notebook sized laptops, tablets etc. Other furniture included a sofa and arm chair, office chair, table and also two chairs and a table on the balcony. The bathroom had a nice sized bath, lovely shower, 2 basins, toilet and bidet with toiletries replenished daily. Staff were always helpful and friendly in the hotel and breakfast was amazing, good quality food and lots of choice. There is a courtesy bus into town several times a day, lots of garden to sit in, a spa, pools and restaurants too. I can't find fault with this hotel.
Genuine Expedia guest review
Other trip Apr 20, 2014
Ash
GB
5.0 / 5Outstanding
"AMAZING RESORT"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect stay for our short break. Room was beautiful, with the view over the sea spectacular. The staff were very efficient with nothing being to much of a problem. Reception staff were exceptional booking all of our tours for us after we decided, after sifting through a full range of leaflets we were given on arrival. The courtesy bus was great very helpful, but remember to book it the day before! Food was very good, acceptable standard for a 5* Hotel. Breakfast was mediocre, I have had better in a 3* in South Africa. Although price of drinks shocking as expected, nip down the road for a 6 pack of Coral for the same price as a large one at the bar.
Genuine Expedia guest review
Other trip Apr 18, 2014
Tiggs
GB
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